✅ Verified Review
| Manila to Houston via Beijing. Beware Air China On the second week of a five-week visit to the Philippines, ITN travel agency informed me by email that our return flight on Sept 1 was cancelled by Air China without explanation. I was given the option to fly on Sept 2. I agreed, but never received confirmation. Since I booked through a travel agency, Air China would not let me access their website to get seat assignment, flight status, or communicate with them. So I emailed ITN almost every day the next two weeks for confirmation but they said Air China still had not resolved the problem. They gave me a phone number to call in California because Air China needed passport info, ID, etc, which I know they already had. I use my cellphone but every time I press 1 for English, I got cut off. When I used a landline to call long distance twice, I was put on hold for 15 minutes. I gave up. I finally flew to Manila from Davao province where I was staying and went to the airport at 4:00 AM to avoid traffic, and cut through a long line to an Air China counter. After a lengthy explanation, I was given confirmation and had to wait another 15 minutes to get a copy because the copier was in the fourth floor. September 2 we were finally on our way with stopover in Beijing. There, they had mechanical problems and flight to Houston was delayed four hours and we missed our connection. In Houston IAH, Air China offered no meal voucher, no hotel accommodations, or taxi fare. We were left on our own. No help at all from Air China personnel. Next day we flew to Charlotte via United Airlines, two days beyond our original schedule. The money we saved could not compensate for the stress, no sleep, and exhaustion I went through. I arrived home and was sick for a week. Definitely not worth it.