✅ Trip Verified
| Beijing to Shanghai. Worst experience ever had with an airline. Totally irresponsible and rude to customers! My hands are shaking so much now with anger. I purchased a ticket this morning from Air China counter for a flight going from Beijing to Shanghai this afternoon. From Shanghai onwards, I’m to catch an international flight booked with another Airline. I’ve booked my Air China ticket ensuring there is around 3 hours transit time in Shanghai. Having been to Shanghai Airport many times before, I know that 3 hours is more than sufficient time for transit even with one hour delay from previous flight. Firstly the attendant who sold me the ticket reassured me there will be no delay with the flight today. The flight was meant to depart 14:30pm, at 14:00pm there was an announcement saying the flight is delayed due to air traffic control and Air China staff refused to advise passengers the new flight time. At 17:00pm here I am sitting at the airport, flight is delayed almost 3 hours and flight still hasn’t departed. I contacted Air China, I asked them if there’s anyway they can compensate me because now I have definitely missed my next flight, as well as my hotel for the next night in Tokyo, the 3 day trip I booked from Tokyo. The answer is no, it’s your own fault, also reason provided now is that Air China won’t make compensation for weather related delays (how funny now they change the reason of delay from airport traffic to weather while it’s a clear sunny windless here in Beijing, they lied outright because they know they are not liable for weather related delays. Regardless of the fact many other similar flights by other airlines have departed on time today. So now I’m $2,000 out of pocket, tired, frustrated and angry and I need book another flight to Tokyo later which will add more to my expenses. I cannot believe the fact when they apologise for one minute delays in public transport in Japan while Air China lies to avoid responsibility of a delay from their own doing (who knows what the truth is). I’m absolutely done with this company and will never travel with them again.