✅ Verified Review
| Phuket to New York JFK via Beijing with Air China. This airline literally ruined the end of my vacation. First of all, the crew from the ticket counter to the airline stewardesses were rude. During the 13 hour flight, the food was disgusting and I was provided the equivalent of 2 dixie cups of water. When I asked for 2 more cups of water, I was told I was only allowed 1! When I asked the second time, I was told to go into the galley and get it myself. I have never been treated with such disrespect. On the way there, in my weariness from traveling 32 hours, I left my tablet in the seat pocket. When I called the airline once I got to the hotel and realized it was missing, I was told that it was not their responsibility and that I would have to deal with the Phuket airport. I called them and of course no one spoke english. Upon returning to the airport at the end of my trip, there was zero Air China customer service attendants to be found and their office was empty. To add insult to injury, while in Bejing on my 1 hour layover, the ticket attendant literally yelled at me and fellow passengers that we were 'slow' and needed to 'hurry up' to make our next flight to JFK - our plane had just arrived! Once getting to JFK, my luggage was nowhere to be found. I had to go to the Lufthansa counter to report my lost luggage becausee (surprise!) no Air China employees could be located. I was told that nothing was in the system tracking my bag and now, 4 days later, my bag is still no where to be found. I can't even file a missing bag claim with Air China because there is no customer service number and in order to file, you must mail or fax (what is this, 1980?) to a number that is provided by the local lost and found office which is unobtainable because no one answers the phone at JFK lost and found and no one returns calls. Long story short, saving money is not worth it. The $200 I had saved has now cost me over $2500 in lost valuables with no remediation.