✅ Verified Review
| Moscow to Hong Kong via Beijing. Moscow SVO Airport terminal 2F is a scary terminal with very rude and not so orderly security process. Boarding was a free for all, no priority given to passengers with special needs, business class or Star alliance high tier members. Air China ground staff did not seem bothered neither as they were chatting with themselves with arms folded watching the mess sorting out by itself. Once onboard, despite the seats looking worn and dirty, the cabin attendants were amazing. Addressing passengers by surname, kneeling down to speak and engaging in friendly but not overly intrusive small talks. The lady noticed I bought caviar and offered some dry ice. Landed in Beijing late and the nightmare restarted. We were greeted by poorly dressed Air China staff, turned out, all Air China staff in Beijing Airport were poorly groomed. They barked out orders only in Mandarin and to other Russians who do not speak the language, they resorted to pushing and pointing to the transfer zone, very long queue to get our boarding cards stamped and when I asked a question to an Air China staff if that was the right queue, she told me 'only sticker, only sticker', so I went off to look for another queue and was sternly turned back by airport security to ask me to rejoin the sticker queue. Turned out what the lady meant was she was there only for people with a sticker (those that had tight connections) and I should not ask her questions. It took over 40 minutes to clear the 'transit boarding pass stamp' and security formalities. Reached the lounge with 50 minutes to spare but was turned away by the lounge agent telling me that the connecting flight was already ready for boarding. It was a lie as after a 15 minute stroll to the boarding gate, it was not for another 20 minutes before boarding commenced. Once on board, the excellent inflight experience returned. Such a shame that the airline could not get its acts together on the ground - at least ask the Beijing ground staff to be nice or just dress properly for their job,.