Air Canada

✅ Trip Verified | I am a fairly frequent solo traveler (3-5 flights per year at a minimum) and this was the most disgusting experience I have had with an airline from the cancelation 7 hours before my flight in the middle of the night to the 24 hours delayed arrival to my destination. I had a flight booked for Sunday, August 29th, 2021 scheduled to depart at 7.00 am. I was in town for a wedding and this flight was a one-way direct flight from Halifax, NS to Toronto, ON. At 11.00 pm I received an email from the airline notifying me my flight was canceled "Due to weather". I called Air Canada to rebook my flight and after waiting on hold for 2 hours I got through to an agent who would only rebook my flight if I paid an additional fare. He advised me if I wanted another flight for the next day I could get on an 11.00 am flight for an additional $600 or a 7.00 pm flight for an additional $300. This is in addition to the $400 I paid for the initial flight. After much back and forth I requested a supervisor at which point he transfers me through, the supervisor introduces himself, and as I begin speaking he proceeds to hang up on me. I was infuriated as it was late at night and I had nowhere to go and no flight for the next morning. The next day, I call the airline back in the morning (attempting to get someone who would put me on the 11.00 am flight without charging double the amount of the original ticket). I was transferred several times, and on the phone for a total of 5 hours before securing a flight that evening at 7.00 pm and was required to pay the amount of the original flight and they said they would refund the initial ticket (total paid before a refund is not $800 for the flight that was $400 when purchased 2 months before the flight). However, my flight was now scheduled to go to Newfoundland overnight and then in the morning depart to Montreal then Toronto for my final destination. The agent on the phone advised me that when I arrived in NFLD they would be able to help with the hotel situation. I ended up having to pay for the hotel out of pocket ($150 for the hotel + the $800 for the flight = $950 trip so far) when I arrived at the airport because the agents had no idea what I was talking about. Finally, the next morning at 9 am (26 hours after my regional flight and $950 dollars later) I arrive in Toronto. When I get here, not surprisingly, my bags did not make it. They were delivered to my location a day and a half later. I wanted to leave this review to share my experience with Air Canada. I was truly disgusted with the service from the airline, the fact that it is incredibly challenging to speak to anyone, the fact that Air Canada treats its clients as numbers, and the fact that this conglomerate is a company solely focused on making money and has little care about the people affected on their flights. Things may seem okay with this airline when nothing goes wrong (which is seldom) but when it does go wrong, expect your trip to cost more and to spend hours online trying to talk to someone.

✅ Trip Verified | An early morning departure from Penticton, BC, check in staff very good and checked in quickly. Flight good and onboard staff pleasant, short flight so not much service offered or expected. The Q400 was an all economy flight but seated in row 2. Vancouver layover good, the lounge not back to pre-covid offerings yet, staff pleasant. Flight from Vancouver on the 787 Signature Class, the boarding was a bit delayed with no explanations given, boarding ok. Service onboard very good and the breakfast done very well and no complaints. Staff efficient. IFE worked well, pleanty of choice for the length of flight. Seat comfortable. As it was a daytime flight I did not use the flat bed but bedding was provided. Layover in Toronto 4 hours in the lounge, again not back to pre-covid as far a food options go. This lounge could use a make over as it is getting a bit tired. Last flight 737 Max, staff very good, food and beverage service good IFE worked well. Overall good flights and service from Air Canada on this trip.

✅ Trip Verified | Air Canada customer service is the worst I have ever seen. I have a flight back to the USA for October 2. They changed it from 12.30 am to 12.25 am and asked me to confirm. When I go the the link to confirm it says call Air Canada, when I call them it says I should wait two hours to talk with an agent. I tried several times and could not talk to an agent to only confirm the 5 min change in my flight! I tried their website and there is no way to confirm! This is the worst experience! I am worried if I could not confirm I encounter a problem to go back to the USA.

✅ Trip Verified | I flew from Frankfurt to Vancouver and then Vancouver to Kelowna. The Vancouver to Kelowna flight turned around and went back to YVR. The people waiting for me were not informed of the turnaround until I was back in YVR. I was put in an OK hotel and given $20 for food. I am told by the people waiting for me that AC service in Kelowna were rude to my hosts and provided no information. Besides that the service on the flight was abysmal. If there is an alternative, take it.

✅ Trip Verified | My flights were delayed 4 times! All of my trips! On the way to Canada my both flights got delayed for 30 and 40 minutes and again AC7557 from Halifax to Montreal had a 35 minutes delay. I had transfer in Montreal to Chicago, AC 7597 and again 1 hour delay! I will never fly with this airline again!

✅ Trip Verified | The worst customer service ever since I booked the tickets until now, one of my baggage is lost since Aug 20 until now I spent my whole stay without my baggage and came back to the states and every time I try to reach out to customer service either their phone number has a voice message to call back later due to lack of customer service person or I have to stay on hold for over 90 minutes and the customer service are not qualified to resolve the issue, I was promised to get a call from a supervisor within 24 hours since Thursday 09/09/2021 and looks like they do not have supervisors to resolve my issue.

✅ Trip Verified | I would like to post an extremely positive comment for the head purser of flight AC860 from Vancouver to London on Tuesday 14th September 2021 departing at 18:15pm. His mannerisms and the service offered was excellent, which is very refreshing in this day and age.

✅ Trip Verified | Flying with Air Canada can be best described as slightly above-average. Not at all great, but most certainly not bad. The check-in agent in Portland who reviewed my flight and pandemic paperwork (to satisfy Canada's requirements) was very serious but also pleasant and helpful. The departure gate was relatively new, as well as secluded and quiet. The Portland gate agent was also courteous. The flight attendants were very serious and not much into pleasantries, but still pleasant when I needed to interact with them. The plane was a bit old, could have been slightly cleaner, but wasn't like a pigsty. The ticket was also a bit pricey considering that this was basically a 1-hour regional flight on a commuter jet (then again, I guess having to pay federal fees to the US and Canada for this flight might explain the price). Again, the experience was slightly above-average, I'd probably still choose them over American or Southwest in the US if I needed to fly to certain places outside of North America.

✅ Trip Verified | Very disappointed. I used 110,000 aeroplan miles plus $1,500 Cdn. for return premium economy Toronto - Vanouver. They switched the seats so one of us got tossed back in coach then switched the return date to the next day without explanation. I waited on hold 1.5 hours and the only suggestion was to cancel which I did. The same flight was later booked on Westjet, premium economy both ways, almost same time, seats together for $950 CDN. no airmiles needed. Air Canada too expensive, poor customer service, erratic untrustworthy booking and aeroplan points appear to actually increase, not decrease costs. Never again.

✅ Trip Verified | The ground crew can’t be found to load the aircraft or to guide the aircraft to the gate. Here we are waiting for 45 min and counting for ground crew to be appear to load this Dash-8.