Air Canada

✅ Trip Verified | I am a diabetic. On my flight from Toronto to Vienna, in Sept 2021 I was informed that my diabetic meal did not make it on board. I was not offered any alternative, just the comment: Sorry, we didn't load your meal. Flight 1 -hungry! On my flight back on Oct 12, I was offered a "diabetic meal", containing pasta (main course), bread etc. I need to inform AC that pasta is not recommended for diabetics, maybe consult a dietician for advise. Flight 2 -hungry! On top of that they lost one piece of luggage on our arrival in Toronto. We were told: "The luggage made it to Toronto (it was unloaded) but we cannot find it". It was delivered after 10 days at 5.30am with no advanced notice. Anyway, at least they found it! We filed two formal complaints for the meal and the luggage. $100 dollars off for the meal and 20% off the next booking for the luggage. Measly. When we booked out next trip we found out that the two discounts we re not recognized by the booking website.

✅ Trip Verified | I really enjoyed this flight. The flight attendants offered excellent service. There was a good selection of wines. The dinner was good but I would have appreciate a third option for the main course. I particularly enjoyed watching the films, documentaries and TV shows. When I am flying longer routes I always try to book on a plane with Signature Service. It's nice to see they've brought that back. I also enjoyed the AC lounge and have a bite to eat and a glass of wine and some water before my flight. The seats are really comfortable and with the seat facing the window, it feels nicely private. I also appreciated the health protocols followed by the AC staff. I look forward to flying with AC soon again.

✅ Trip Verified | My flight delayed in Edmonton and the agent rebooked my flight to go Fort Lauderdale in Florida via Toronto and then stay one night in Fort Lauderdale and flight to Orlando the next day! So I canceled my hotel in Orlando with penalty fee of US 98.10 because Air Canada said that they will provide hotel in Fort Lauderdale! When I arrived in Toronto, Air Canada rebooked again to the next flight to Montreal and Orlando.. everything was delayed and in a hurry and super stressful! Now I don't have place to stay in Orlando tonight because I canceled the hotel. Seems like no one take responsibility about this.

✅ Trip Verified | My review relates to the customer service in the booking of flights and changes to reservations. Air Canada has the worst customer service I have experienced. As I write this, I am on hold with Air Canada and have been on hold for 1 hour 27 minutes and counting, and this is my second call to confirm an upgrade which was accepted on line but without final confirmation. For reasons unknown, Air Canada does not make extensive (or any) use of chat bots or chat lines and it clearly is seriously understaffed. I may never fly Air Canada again.

Not Verified | This airline has the worst customer service. I needed assistance on a short notice change in my flight and needed to meet the COVID requirements. I wasn’t looking to violate rules I was looking for assistance. The staff with Air Canada weren’t just rude they are completely uncaring! You could tell that the company doesn’t value you the customers nor does it value the customer experience. Specialize in saying “No, we don’t know how to assist.” I understood I needed to meet testing requirements and follow whatever policy stated but when I had follow up questions — I was dismissed and even told to talk to United! IAH Airport staff for Air Canada just want a check, they don’t want to help you. Again, they do care about your experience! No company integrity. No company value. Luckily United did indeed step up and completely changed my experience. Horrible time with Air Canada and I believe any competitors could easily out shine them if your staff smiles alone! Unkind and don’t recommend.

✅ Trip Verified | I am absolutely disgusted with the way the flight attendants are on the flight. Very rude. My concern is the following. 1) Empty plane - meaning all business class and first class had very minimal seats taken. I have Multiple Sclerosis and have zero feeling in my right leg (needs to stay straight or else I will cramp). I had spoken to Air Canada on the phone and they said to me to speak to the attendants when the plane is fully boarded and if there is any space they will move you up. They said. No Sir. You did not pay for any upgrades so we cannot move you up to the empty seats. What a joke.

Not Verified | I have been on multiple flights with Air Canada in the last 3 months. They are delayed every flight. Either I’m the most unlikely passenger in the history of air travel or this is symptomatic of a poorly run organization.

✅ Trip Verified | My flight was canceled numerous times after purchase. Last change was made while I was in the air, coming from Los Angeles to Toronto. By the time we landed in Toronto, we were told flight to Halifax had left. We had to search and pay for overnight lodging which was not easy as most hotels were already booked. Next morning we went back to airport and finally made it to Halifax where we missed the wedding we were here to attend. Upon arriving Halifax airport, our luggage was missing; taken by another passenger even though the airline stated our luggage would have been secured. Most of the staff are rude, has no regard for other people's feelings or properties. Worst and most expensive trip ever.

✅ Trip Verified | Very good product ruined by unhelpful onboard crew. Excellent website, clear flight info and updates, OK checkin, good boarding, excellent newly refurbished aircraft with very comfortable premium economy seating, good cabin ambience, minimum but informative announcements from the cockpit, nice meal and nicely presented on the tray with proper cutlery etc. and large clear personal TV with OK selection of media. The Montreal based onboard crew were ruined by the behaviour of some of the crew even when addressed in fluent first language French. Service on a 8 hour gate to gate flight amounted to 2 very brief per functional pass throughs with zero regular cabin checks. Crew were mostly in front and back galleys conversing in “non-Covid” close proximity. What really stood out was how aggressive the crew was. Tons of Corona related announcements and edicts. Bring your own drinks and snack even when in Premium Economy.

✅ Trip Verified | I am a fairly frequent solo traveler (3-5 flights per year at a minimum) and this was the most disgusting experience I have had with an airline from the cancelation 7 hours before my flight in the middle of the night to the 24 hours delayed arrival to my destination. I had a flight booked for Sunday, August 29th, 2021 scheduled to depart at 7.00 am. I was in town for a wedding and this flight was a one-way direct flight from Halifax, NS to Toronto, ON. At 11.00 pm I received an email from the airline notifying me my flight was canceled "Due to weather". I called Air Canada to rebook my flight and after waiting on hold for 2 hours I got through to an agent who would only rebook my flight if I paid an additional fare. He advised me if I wanted another flight for the next day I could get on an 11.00 am flight for an additional $600 or a 7.00 pm flight for an additional $300. This is in addition to the $400 I paid for the initial flight. After much back and forth I requested a supervisor at which point he transfers me through, the supervisor introduces himself, and as I begin speaking he proceeds to hang up on me. I was infuriated as it was late at night and I had nowhere to go and no flight for the next morning. The next day, I call the airline back in the morning (attempting to get someone who would put me on the 11.00 am flight without charging double the amount of the original ticket). I was transferred several times, and on the phone for a total of 5 hours before securing a flight that evening at 7.00 pm and was required to pay the amount of the original flight and they said they would refund the initial ticket (total paid before a refund is not $800 for the flight that was $400 when purchased 2 months before the flight). However, my flight was now scheduled to go to Newfoundland overnight and then in the morning depart to Montreal then Toronto for my final destination. The agent on the phone advised me that when I arrived in NFLD they would be able to help with the hotel situation. I ended up having to pay for the hotel out of pocket ($150 for the hotel + the $800 for the flight = $950 trip so far) when I arrived at the airport because the agents had no idea what I was talking about. Finally, the next morning at 9 am (26 hours after my regional flight and $950 dollars later) I arrive in Toronto. When I get here, not surprisingly, my bags did not make it. They were delivered to my location a day and a half later. I wanted to leave this review to share my experience with Air Canada. I was truly disgusted with the service from the airline, the fact that it is incredibly challenging to speak to anyone, the fact that Air Canada treats its clients as numbers, and the fact that this conglomerate is a company solely focused on making money and has little care about the people affected on their flights. Things may seem okay with this airline when nothing goes wrong (which is seldom) but when it does go wrong, expect your trip to cost more and to spend hours online trying to talk to someone.