Air Canada

Not Verified | Flight was delayed taking off from Dallas as pilots needed more rest time. Could not land in Montreal on account of bad weather. The flight was diverted to Ottawa where we sat on the tarmac for 3 hours. Flight took off for Montreal again but could not land this time because of excessive traffic. Plane then routed us to Toronto which resulted in us missing our flight to Athens. We were made to do customs and check out our bags in Toronto. We left Dallas at 1.45 pm and deplaned in Toronto after 10 hrs in the plane. No help whatsoever from Air Canada! Stayed overnight in Toronto airport. There was no support from the Air Canada staff. In fact the ticket supervisor was rude and belligerent. Awful awful experience. Still waiting for re booking information after over 10 hrs of being stranded in Toronto! Worst airline and worst airport!

✅ Trip Verified | The worst customer service I’ve experienced. The staff are rude and simply do not care. My flight was delayed 2 hours and missed the next connection. Their best service was to give everyone a phone number to rebook the next flight. I stayed a long time on the line and no real person answered the phone! Air Canada does not respect you and your time.

✅ Trip Verified | My husband, daughter and I booked tickets to fly Air Canada for the Canadian GP. Checked-in and waited to board. During boarding, the lady told me that my ticket was on standby but that my husband’s and daughter’s tickets were okay. How could they tell me only when we were about to board? They put me as number 5 on standby and I didn’t make it so I told my husband and daughter to go without me. How could they break up groups like this and not tell you until the last minute? It’s not like I paid for a lower fare, why would they bump me without prior notice and have no empathy at all for my situation? How horrible they treat their customers. They arranged to have me fly out the next day but I’ll be missing one whole day of the race. They are not compensating me for the stress, my time or the things that I would miss. Absolutely horrible airline. I will never fly them again.

Not Verified | I am a single mother with a 20 month old child. This was my first experience flying alone with my daughter. I have nothing but great things to say about air Canada. From the moment I walked into the airport with a stroller a suitcase a car seat and carry on luggage. A gentleman ran over to help me immediately. He completed my check in and tagged up all my items. He carried my suitcase to the belt, bagged up my car seat, and gave me directions to the security section. I couldn’t thank him enough and all whilst he was rushing around to help me he took the time to interact with my daughter. The cabin crew were amazing, constantly asking if myself or my daughter needed anything. I again received almost the exact treatment at the Winnipeg airport when returning home to Ottawa. Very impressed with the help I received without asking anyone. Thankyou Air Canada this was a very stress free trip and I will travel alone with my child again.

Not Verified | I'm begging you book your airline travel plans with other airlines other than Air Canada. I do not have a clue why the global travel industries allow Air Canada to operate. Our flight plan from Venice to Dallas with a connecting flight in Toronto was a nightmare. We were unable to catch our flight due to AC delay, we ended up spending the night at the airport with missing luggage. We end up booking a different flight out of Toronto with American Airlines spending over $1000, AC refused to refund or compensate us for the portion of the flight and also our luggage is still nowhere to be found. Paying more for your flight with your sanity is worth more than trying to go through the cheap route.

✅ Trip Verified | Worst experience ever! I paid for a seat upgrade, and was forced to check a carry on despite there being a ton of space in the aircraft. I wasn’t able to retrieve medicine from the carry on that I required and had glass items in my bag that were damaged as a result of having to check them. Never use this airline, avoid at all costs, the gate attendants will lie to your face.

Not Verified | Literally the worst experience ever. They were 3 hours late for my initial flight to Toronto, which led to most of the flight literally running to catch their connecting flight. Only to get there & be told that our flights had been switched. I no longer was on a straight through flight to Athens. I was switched to an 11:50pm flight, with a layover in London. I won’t be in Athens at 11:40am, but now 7pm. Losing a whole day. It is now 12:26am & we are just boarding.

✅ Trip Verified | This company had made my vacation into nightmare. First the flight was delayed, then we did not get a gate at Pearson airport, so we stayed in the plane for 2 hours due to that I missed my connection. Now it is midnight. We got off and guess what. There was no one at the airport to help you from air Canada. No staff. We were told to stay at the airport whole night the staff will Arrive at 4am for the morning shift. Not to mention the night manager for Air Canada was there the entire time and did not come to help. Now that it is 4 am. We are made go from one aisle to other aisle. Now it is 6am finally the reservation area for re book open - they didn’t have any direct flight for next 2 days. No meal vouchers they wanted to provide. Even for the hotels, they will make you pay out of your pocket and then they will refund you later (which will be another nightmare to get your money back). Since I couldn’t wait for 2 days. Had to cancel with air Canada. Paid another $1500 to book with different airline for the same day. Now I am in baggage area to check out my bags with air Canada, so that I can check in with different airline. The manager at bagging area, refused to help. Her excuse was I do not have manpower now to send someone and grab your bags. She told me to go in my flight and once I reach the destination, I should report to air Canada counter for baggage. Not that I didn’t force her but she was absolutely useless. Since I had to get on the flight, I left. When I arrived at my destination airport, there was no air Canada office here. And the counter only opens when there is a flight schedule. So now I am stranded here without my baggage for last 5 days. No update. Trying to get a hold of the staff. My vacation is just turned into a nightmare.

✅ Trip Verified | Multiple delays followed by a cancellation. Excuses used included, mechanical issues, weather, air traffic control issues, pilot availability, crew availability. Flight was rebooked - but no details given. I contacted customer service in person and was notified of a same day rebooking. This flight was also delayed multiple times. Final departure listed was 9PM we left the gate at 10:10. Upon arrival in Toronto the plane was forced to sit on the tarmac for over 1 hour due to gate availability. We finally deplaned around 12PM. We proceeded to the assigned luggage carousel. One hour later another passenger informed us that the plane was not going to be unloaded until next morning. No notification from the airline. We then had to wait in a customer service line to report our luggage for almost 2 hours. I missed my car rental pickup and had to pay almost $100 in cab fares. I did not get to my hotel until after 3:30 AM. I will never fly Air Canada again!

✅ Trip Verified | I hope someone from Air Canada is reading these reviews about their airline. All the same complaints - rude staff, inability to reach anyone by phone, general disregard for passengers, canceled and re-scheduled flights. I recently flew LAX-YVR in economy. I was surprised as a United Million Miler and Star Alliance Gold (for life) that I was not automatically allocated seating in AC's premium economy section. Instead, I was right at the back in a seat with an inhumane amount of leg room. Greedy Air Canada trying to squeeze as many people in as possible.