Air Canada

Not Verified | London to Windsor via Toronto. Of 4 flights with Air Canada during a trip from Canada to Europe, all 4 were delayed and 1 was cancelled. No compensations were given for any of the flights and there were few to none help desk staff available at any of the airports. Our connecting flight from Toronto to Windsor after London England to Toronto, was cancelled, rebooked, delayed and then was cancelled the minute we touched down in Toronto. No other flight options were available that day and our bags were loaded directly onto a plane that would depart the next morning. The baggage offloaders specifically told us all bags are taken off the plane and unloaded at belt 6. We waited over an hour and our bags never appeared. We asked an Air Canada help desk and they said all cancelled flight bags are sent to belt 1. We waited at belt 1 and the bags never appeared, We asked another worker and they lead us around the airport to area where he said the bags would be and they were not there. We then visited a different Air Canada help desk, where the woman behind the counter got up and talked with a friend, instead of dealing with the line of customers. When we finally got to talk to the counter, they said they must be on the flight added for the following day and that we are not allowed to retrieve them. 5 different workers wasted our time and all gave different responses. The bags were said to leave on that plane regardless if we are on it. We could not wait until the following day and they would no compensate for a hotel, food or in any other way, So we had to Uber back from Toronto to Windsor and then pick up our bag from the airport the next morning. That flight was also delayed so our bags were still late. And nobody checks to see who is picking up the bags or if they belong to those people. They have now emailed us and said that rather than refund our cancelled flight for 180$ that they are refunding us $15.27. I have been on hold for over 4 hours in what should have been a 1.5 hour queue. Air Canada was consistently absolutely ridiculous and disrespectful!

Not Verified | Worst experience in 30 years of flying. Flights cancelled 3 times: departure flights x1, return flights x2. In all cases Air Canada acknowledge the fault was theirs. Hours on the phone during the rebookings, multiple mistakes made. The Air Canada desks were absolutely inundated, requiring multiple hours to make overnight arrangements. To make matters worse there the staff we spoke to over the phone to try and arrange refunds had not a single empathetic thing to say. I have never written a bad review before - never felt like it was worth the effort. But the sheer incompetence, the magnitude of the travel disruption, and the impression Air Canada gave of not caring was just too much.

✅ Trip Verified | I had a flight from Las Vegas to Toronto yesterday, after 4 hours delay we got on and waiting for 3 hours, announced we have an issue, which never explained what, and we are going to Vancouver first and after one hour layover we are flying to Toronto. So we are on airplane for 15 hours and they only after 10 hours give us a KitKat and juice They didn’t even serve people proper meal and by the time we got in Toronto was almost 5. I wouldn’t recommend anyone travel with Air Canada.

Not Verified | Air Canada, simply put, is one of the worst airlines of the economically developed world. They did not honour any single benefit of the business class I paid for, has lost my baggages, with no one accessible in any way to respond for their incompetence and a waiting time of more than 2 hours to speak to someone by phone.

Not Verified | Toronto to Vancouver. It would be nice if AC customer service at the airport could find it in their capacity to drop the sarcasm and flippant responses to customers who have be loyal for many years. Once again staff fall far short of the basics in respect for those customers paying the bills. I witnessed the same staffer upset a series of customers in a row and when I said I can hear because of a hearing impediment she rolled her eyes in annoyance. Sorry for having a disability! Perhaps more training is needed.

✅ Trip Verified | Three flights, a long trip, two countries. Check in staff at Halifax friendly and efficient, the Australia visas held check in up a bit but not the airlines fault. Once checked in went to the lounge, it was comfortable with good runway views. Flight to Montreal was short with good service. Short layover in Montreal and straight on to the Vancouver flight, no time to visit the lounge. Vancouver flight excellent, staff very pleasant and service well done. Seats and entertainment good as expected. No complaints. On arrival in Vancouver a quick walk to the departure gate where there was a delay boarding so could have gone to the lounge. Flight down to Sydney very smooth. As we had a full dinner on the way to Vancouver we asked about the "dine on demand" option. Staff seemed surprised and hesitant, in the end it never happened. The mid flight offering should be looked at by Air Canada as we felt it was sub par and could have been much better. Staff not very friendly on this flight compared to the previous 2 and that's reflected in the overall cabin staff rating. There seem to have been some catering issues at Vancouver as some beverages were unavailable. Seats and entertainment good as expected.

✅ Trip Verified | Travel from Sydney to Halifax via Vancouver and Montreal. Check in staff at Sydney very pleasant, check-in very quick and straight through security. Air Canada uses the Air New Zealand lounge at Sydney. A very nice lounge with good runway views, staff excellent and breakfast offerings good. Flight from Sydney to Vancouver very smooth, cabin staff very good and meals and beverage service good. Seats and entertainment good. No issues. Cleared customs quickly in Vancouver and off to the lounge. The Vancouver lounge is nice but could do with a make over, having said that staff good. Vancouver to Montreal flight good, no complaints, cabin staff good. The lounge in Montreal was good place to wait between flights as we had 3 + hours. Montreal to Halifax flight very good, as this was a late and short flight not much service expected. Cabin staff good. Bags all arrived so no complaints. A long day!

✅ Trip Verified | No gate number displayed until about 20 minutes before boarding. This would have been OK if the gates were near, but at Heathrow it took 20 minutes or more to get to the gate. Once at the gate there was no call made for boarding, nor were people boarded section by section, resulting in a jumbled mass of passengers at the gate. No calls for those needing assistance or families traveling with small kids, who then had to jostle with others to board. Very disorganized and devil-may-care attitude right from the outset. The flight took some time to take off even after boarding, and for that I don't blame the airline - it could have been just heavy traffic at LHR. However, they took their own sweet time, even after take off, to distribute headsets, so we could at least watch something while waiting. They forgot to load one of the hot (snack) meals onboard, and so most of the passengers didn't get any. OK, we all make mistakes, but it's usually courteous and good manners to let the passengers know and apologize. Neither was offered - and passengers only knew what was going on only because some of the other passengers asked the cabin staff. Instead they decided to serve a bag of pretzel without explanation. Hands off, miserable and disinterested cabin staff. There are passengers who either need help stowing lifting up carry-ons into the overhead compartment or simply don't know the most space efficient way of stowing luggage per compartment. Usually (even on Air Canada) the cabin staff help with both. No help offered on this flight, so there were infirm people struggling and not enough space for some passengers to stow luggage because of other poorly placed luggage in the overhead bins. The cabin staff couldn't care less. Usually after a poorly managed flight, you'd think the cabin staff would like to salvage some of their poor customer service by at least saying goodbye with a superficial smile. These employees couldn't even manage that - they wouldn't even look at any of the passengers as they were deplaning. I've never seen such unhappy, uninterested and poor quality staff.

Not Verified | Toronto to Fredericton. Book with an alternative airline if at all possible. I lost an entire day on a domestic flight with almost no notice from Air Canada. The news is bashing this airline for good reason. It won’t be surprising if they go belly-up.

✅ Trip Verified | It was very bad experience. First delay for plane to take off. When I landed in Toronto, I made it on time but they would not let us board. That made one day delay to my schedule. Their alternative was very bad let us after long international flight to stay 14 hours in New York prior to flight to Saint Louis. The bags were lost and I was not able to pick them from Toronto after 5-6 hours in the airport and next day the customer service said something different from night shift people and at the end I was not able to pick my bags.