Air Canada rouge

I flew from Winnipeg to Cancun with Rouge in August. My husband and I took 23 guests on our wedding vacation. From the get-go our entire wedding party had an awful experience. The flight from Toronto: in the beginning we were frustrated that we didn't get certain things that were promised to us when we booked our wedding through Air Canada Vacations. We were supposed to receive a complimentary upgrade which we did not (to make matters more frustrating there was another wedding party on the same flight of which the bride and groom were upgraded). They were also supposed to hang my dress on the plane and when my mom asked they said there was no room. While this on its own was frustrating the flight was delayed by about an hour. We were told to stay in our seats with our seatbelts fastened this entire time. We were travelling with our 9 month old daughter. When I got up to get her formula out of the overhead bin about halfway through this wait I was rudely scolded by the flight attendant and told to sit down. She slammed the bin shut. Everything else about the experience is just how most people say - seats are jam packed with virtually no leg room there is absolutely no in-flight entertainment and they only offer juice water and pop (everything else you need to pay for). If I thought the flight there was bad I don't even know what to call the flight home. After boarding the plane in Cancun we sat on the tarmac for three hours while they tried to sort out mechanical issues. Again travelling with a baby this was a complete nightmare. During the entire wait we were offered water twice. Eventually they told us we would be staying in Cancun. We disembarked and they put us in a small holding area with no air conditioning. We waited here for another three hours without being offered any food or drink. When passengers started to get testy they walked us through the airport to immigration. We waited and waited while all 200+ passengers went back through immigration and security. When we finally got outside and hopped on shuttles the Air Canada Rep said "the hotel is all-inclusive - go eat drink." When we got to the hotel they told us that Air Canada had not in fact paid for all-inclusive. We were only entitled to a meal and two non-alcoholic beverages. While this wasn't a huge deal it just demonstrates the disorganization and lies that were the theme of our entire day. I will never travel with Air Canada Rouge again. The next morning at the airport only some of our wedding guests were given connecting flights through to Winnipeg. Once we arrived in Toronto we were sent home on three separate flights. On our flight there were six guests. Three were offered a complimentary food item "for their trouble". Apparently the rest of us (including the bride and groom) were not on the "list". All in all Air Canada Rouge turned our wedding vacation into a complete nightmare.

Do not fly Air Rouge unless you are happy being canned in like a sardine. I could not reach under my seat without hitting my face on the seat in front of me that is how tight the seats are packed and this is coming from a person who is practically 5 feet tall. I have always flown AC but now that I have flown my first Air Rouge flight it I feel cheated. The worst part is that this horrible flight was not a discounted flight I paid $1000 for an overpriced flight from San Diego. All the lovely Air Canada amenities are gone - do not expect entertainment instead expect to pay for an ipad that will be confiscated from you and hour prior to landing. Do not expect comfortable seats or leg room. Avoid flying Rouge at all costs!

I flew from Manchester (UK) to Toronto on Air Canada Rouge. Everything was OK apart from the leg room. I'm a bit over 6 foot tall and my knees were jammed into the seat in front. For a long haul flight this was intolerable; I will never fly with them again until they fix this. It was a shame as everything else on the flight was better than I expected for the price - modern plane smiling staff and reasonable food.

YYZ-LAS. On 27th August we were scheduled to travel from Toronto to Las Vegas on Air Canada Rouge with a 0850 departure time. On check in (at 06.50) the Air Canada Check In agent greeted us with "It is my pleasure to inform you this flight is delayed until 17.00". She did actually use the word "pleasure". So an over eight hour delay no apology no explanation. The flight did not leave at 17.00 but 17.55 - a nine hour delay! We were to drive from Las Vegas to Grand Canyon in the afternoon. Instead we drove through the night arriving at 02.00. Air Canada Rouge is a disgrace to call itself and Airline offering a service. In thirty years of travelling on numerous different Airlines we have never experienced such poor service. You book via Air Canada however end up on the Third Rate Rouge. Then you are offered a discount on a future flight. We do need to note that staff on the actual flight were very good. No issues. Also previous Air Canada flights have not been a problem. We will never fly Air Canada Rouge again.

I had the pleasant experience of traveling to Toronto from San Francisco on mainline AC and then from Toronto to Athens on AC Rouge and let me tell you I would choose Rouge over mainline AC every single time. The flight attendants were fantastic we were served drinks almost every hour and we were given two meals which were just as good as the meals on any other airline. The in-flight entertainment app had the exact same movies/shows as the mainline flight and it worked perfectly fine. Did I mention that the flight attendants were extremely nice? The plane (Boeing 767) was clean and updated but no charge ports anywhere in economy. We flew back to the states on Lufthansa and I was much more comfortable on our Rouge flight. For a discount airline (yes discount. Our tickets were so cheap! I'm not sure where these other people are booking their flights) Rouge is great and I'll definitely be flying with them again.

Booked a vacation to Jamaica through Air Canada Vacation. The both Rouge flights were the worst experience. No room for legs outdated video entertainment narrow aisle between cramped 3x3 rows all two washrooms at the end of the plane. According to CBC "Rouge seats on the Airbus 319-100 have 73.5 cm of pitch compared with 79-89 cm on the same aircraft on a regular Air Canada flight" and that is true! Quite bad business decision Air Canada leadership made. I will make every effort not to fly with Rouge ever more even if I have to change my trip destination.

I found the seats and spacing comfortable in coach. The design is minimalist. I understand that taking the wiring and screens out of the seats reduces the cost weight and maintenance. My wife had an issue with the lack of ventilating port above the head. She was hot the entire flight. I was comfortable. I don't like the message Air Canada sends when they encourage a monopoly in their own aircraft by only supporting Apple devices. It doesn't take that much effort to create the applications for Android and BlackBerry. My frustration spans from the surprise I got taking a 5 hour flight with no entertainment. Had I known I would have loaded a few movies on my Android tablet. This was last May and they said then that the Android app was coming. 5 months later it is still not out.

Thinking of flying Air Canada Rouge? Don't. Thinking about booking business class with Air Canada Rouge believing it can't be all that bad? Don't. My partner and I flew in business class from Toronto to Las Vegas. Tickets cost $1600. We were seated in Premium Rouge for this exorbitant price. There were no business class seats only economy seats with a spare seat in the middle. We were in the front row and could not even move the armrests or stretch our legs out fully. They even tried to get out of providing my partner with the amenities pack (which consists of a blanket eyemask and ear plugs) by saying they would just give him the blanket only - he insisted on the full pack. Entertainment is via an iPad which lo and behold business class passengers get for "free" while economy passengers have to pay $10 for the privilege. The iPad is useless. Cabin crew are young and try to be funky and upbeat. This falls pretty flat when you get on board and realise what awaits you. Never again.

Last night I travelled back from Barbados to Toronto but was diverted to Montreal. I do have some very serious questions though based on my experience. 1) Why was there no-one from AC to guide the passengers from the Barbados flight to the new check in location. Many of the passengers were elderly Barbadians who would not be able to speak French. I have traveled a lot can speak French and even I found the journey from immigration to check in very confusing. 2) Why are we then made to make our own bookings when we are already significantly inconvenienced? 3) When we try and make the booking why are we kept on hold for so long at 1am in the morning and why then was I put on hold not once but twice for a total of an extra 25 minutes so it took a total of one hour to do what should have been a very simple process that usually takes 10 minutes maximum in the daytime. This is at a time when I should have been sleeping as I had to get up at 4.00am for a 6.00am domestic flight as the AC booking officer then told me I would have to go through the whole process of queuing up etc to get my ticket so should leave at least 2 hours. Just a very disappointing experience from a Brand with which I had much higher expectations.

Flight AC1901 ATH to YYZ. Is there anything lower than one star? Absolutely embarrassing service lack of professionalism by not one but all staff. No entertainment system no decent food and you have to beg for a glass of water. It's really as if you are annoying the staff just by being there. Staff member observed yelling and screaming at passengers for disobeying the seatbelt sign. Awful airline with no positive comments.