Air Canada rouge

Terrible experience flying AC Rouge last week. Delayed 5+ hours on my Toronto-Las Vegas flight (due to mechanical issues no notification until arrival at the airport 2 hrs in advance of the flight time so a total of 7h spent idle) then delayed 10+ hours on return flight 2 days later no reason given. On the first flight by the time the food cart reached Aisle 40 there was little left and on the second there was no food cart period. People boarded with more than one carry on bag limiting the overhead space available for everyone - the crew worked very hard to find space for everyone anywhere onboard and should be commended for their hard work and cheerfulness - and the in-flight entertainment selection was dismal. Load up your iPad/phone before you go. I will never travel Rouge again if it can be helped. Very disappointing experience.

AC1830 on August 13 AC1831 on August 20. I was quite nervous about flying with Rouge given all the negative things I have heard from friends and family. My flight to my destination was uneventful - on time boarding was easy staff were friendly and I lucked out in that nobody was in the middle seat so I was able to stretch my legs given the compressed seating this was a major plus. The flight home was overbooked which although did not impact me is frustrating to have to deal with. The entertainment options are extremely limited - very few movies and episodes of TV shows. Staff were friendly and helpful no complaints there. Given my flight was short - just over five hours - it was a good experience. I wouldn't be comfortable flying with them on longer flights because of the lack of space. All in all they got me where I needed to go and that's all that matters.

AC1906 YYZ to VCE on Sat 30 Aug 2014. Booked ticket 8 months in advance: No inflight entertainment system not at all not even the old TV screen on the upperhead. You need an iPad to download a specific application to use the inflight system and iPad alone because they do not sponsor Galaxy. Seats are small with tight leg space (flew a 767-300). What can we say about the flight attendants with their grey hats - who designed this? Flying rouge is like going back in time when flying Air Transat 15 years ago.

My wife and I recently flew from Toronto to Phoenix with Rouge. It all started at the airport when they did not have a flight attendant show up so no one could board for over an hour. I am only 5'9" but found my knees up in my chest during the 4 hour flight and very uncomfortable. Never fly with Rouge.

I return from LAX to YVR with Air Canada Rouge. I'm 6'2". There is no legroom. I had my knees against the front seat and my lower back pressured against my seat the entire flight. Extremely uncomfortable and unmanageable. My knees were half way through my neighbours seats. I have always flown Air Canada to have legroom. This time is now over and they now have lost a long time client. I have flown with low cost carriers in Asia and you expect what you pay for. Here you get less for the same price as before.

After reading all the reviews I was very concerned about flying rouge - but I must say that we had a great flight from Rome to Montreal on August 31st. The crew were very friendly and helpful. The planes were old but very clean. There were more than enough Ipads for purchase at $10 for inflght entertainment. For me the hospitality of the crew is very important and it was nice to be treated well.

Flew Rouge Flight AC1836 from Phoenix to Toronto on Aug 26 2014. The worst flight ever! Felt crammed in our seats with no leg room. I am 5'6" and am glad that I was not taller. Could not stretch my legs during the flight and felt the knees of the person sitting behind me most of the flight. I do not understand why we have to rent an iPad for onboard entertainment when a regular Air Canada flight has a touch screen in the seat back directly in front of you. Certainly not the same as a regular Air Canada flight. I will avoid flying Rouge in any way even taking connecting flights or changing my destination so that I will not be on a Rouge flight. Unfortunately Air Canada Rouge is the only option for direct flights for certain destinations. If a discount airline was truly an optional airline then why don't they also offer regular Air Canada flights to these same destinations. Rouge is every bit a discount airline without the discount price. Avoid Rouge! If Air Canada wants a discount airline they can offer Rouge with more leg room. At least you know ahead of time that you are getting screwed! I will fly anyone else to avoid Rouge.

Our family traveled from Vancouver to Los Angeles with Air Canada Rouge last week. We found the staff to be the nicest flight staff by far from all airlines we have travelled with before. We have flown multiple times with US Airways Air Canada and West Jet we found that Rouge was the friendliest by far. An example what the staff did for us if that they saw that we traveled with an infant the flight was completely full however the flight attendants get 3 reserved seats at the very back of the plane for them to rest they gave up this entire row so my daughter could sleep laying down on 2 seats and myself beside her. I usually don't write comments online but I see people always writing poor comments online I want people to read this and see that the staff do everything to make the flight the best for the passengers the seats are more tight however their service makes it worthwhile for me to fly with them again.

I have travelled Rouge last month and if I had a choice as to who to fly with I would never pick Rouge the seats are crowded. No entertainment available except at an extra cost. Absolutely disappointed with this flight we travel Air Canada all the time as we travel to Arizona at least 3-4 times a year with Air Canada and have never had a problem I travelled this time and it was terrible.

I recently booked a flight on the Air Canada website from Toronto to Barcelona and back. Air Canada "Rouge" seemed marginally cheaper so I went with that. Nowhere in the booking process was there any warning that "Rouge" is essentially AC's version of Air Transat at AC prices: they've ripped out all the seats with entertainment systems and replaced them with pre-1970 style seats decreased the seat spacing and if you want a beer or glass of wine you have to pay through the nose. It would have been nice to have some indication of this in advance! On top of that the service was slow and terrible. Whoever in AC management thought that creating something as sub-par as Rouge was a wise business decision needs to have their head examined. This will do irreparable damage to AC's already sliding reputation.