Air Canada rouge

I booked a flight direct on the Air Canada website choosing this flight over the slightly cheaper alternative thinking I would receive a higher level of service how wrong I was. What they don't tell you at the point of booking is that you are being fobbed off onto their 'no frills' budget organisation! The level of service onboard was shocking from boarding and realising there is no in-flight entertainment unless you rent one of their ipads at a cost of $10 or have pre downloaded their app onto your own device which is all well and good had we been informed of this prior to being sat on the runway with no internet access! With that disappointment settled in we move onto the food I've taken many long haul flights in my time but never experienced such poor quality food from stale bread to bland chicken that's barely warmed through is probably the only inflight meal I've not actually finished! On the returning leg we were fed the same for dinner and were treated to a soggy slice of banana cake for breakfast. Trying to get a drink during the flight is equally annoying when you are actually offered a drink you are lucky if they have what you want they push the apple and orange juice on you as if that's your only option but on both occasions I ordered apple (both legs) they had run out! Alcoholic beverages are also not complimentary which again is odd for a long haul and especially with a so called premium airline another disappointment was when I actually got a coffee it arrived with no stirrer or spoon as they had run out and was barely lukewarm and very poor quality! All in all a completely disastrous experience and one that I will never repeat!

AC1900 Toronto to Athens on July 17 return on AC1901 on Aug 7. Our flight on AC Rouge to Athens was comfortable and we found the staff to be friendly and competent. As others have commented the seats are close together but my husband and I were comfortable (I'm 5’ft 4” he is 5 ft 11”). The food and beverages were fine (meals included spicy pasta with a small salad or chicken breast with vegetables light snack included warmed wraps). We were regularly offered water during the 10 hour flight. With the Rouge app downloaded in advance the entertainment is fine. We had no trouble connecting to in-flight entertainment during our flight. Our son has an allergy to peanuts and having read the reviews on this site we were concerned for the cleanliness of the seats (potential cross contamination causing an allergic reaction) and the competence of the staff. Anyone with serious allergies will understand the level of worry that comes without access to medical assistance for a long period. On both our outgoing and return flights the flight attendants were very attentive and in both cases asked passengers sitting close to us to refrain from eating nuts which we greatly appreciated. We didn't use the blankets and pillow provided (brought our own) and brought allergy free food for my son so we didn't require any special or additional attention from AC.

Flew Rouge from Toronto to San Diego and return. Didn't know I was on a Rouge flight I should have paid more attention but then I didn't know what awaited me. What awaited me was the worst flying experience ever. There was no legroom. I rented an Ipad on the way down and was disappointed by the entertainment offering and they ran out of ipads on the return leg. I have been a long time supporter of Air Canada. I have always said that I knew what to expect (a service offering I was satisfied with) and when I got on an Air Canada flight to come home I felt I was home when I boarded the flight. I really have been a vocal supporter of Air Canada. But no longer. We are currently booking flights to Phoenix in January not on Air Canada.

I flew to Phoenix AZ and back to Toronto on Rouge for the first time last week. The seating was cramped and the staff on the return flight were rude. In addition to having to pay for my checked luggage I had to pay for advanced seat selection. I am glad that I did because I could not have survived the trip in the middle seat being over 6 feet in height. This was my first and last Rouge flight. As a former Super Elite and Elite member for over 10 years I have become increasingly disappointed by Air Canada. I have switched to other airlines for overseas flights and will now give my remaining business to the competition even if I end up paying more.

We flew from Toronto to/from Barcelona on Rouge - specifically AC1914/AC1915. We flew AC because it was the only direct flight available. The general experience is ok but if given a choice in the future we will not fly Air Canada and definitely not Rouge. We were disappointed with the lack of entertainment screen - it's annoying to have to "rent" an ipad or download the app to our devices in order to see AC's selection of old movies and shows. What I find unforgivable is that AC actually served our meals (all passengers) with "bread roll" that were almost as hard as rocks. I think AC should review their food service.

Orlando to Montreal Sep 3 at 10 am returning on Sunday Sep 7 on 8.35 flight. They are terrible to say it bluntly. No food no leg room etc. Will never fly with them from USA to Canada. Only plus was they didn't lose my golf clubs. Also were begging folks to check in their carry-on luggage at the gate. How could they already know that there would be little room available?

I have been an Air Canada Aeroplan member for over 30 years and I do a lot of overseas traveling from my home base in Phoenix Arizona. Fortunately Air Canada has connected Phoenix with Toronto since the mid 1990's making overseas connections quite easy. In winter there is additional service to Calgary which enables flight connections to London and Frankfurt. Recently Phoenix service was converted to the new Air Canada Rouge budget category. All I kept reading were negative reviews about how cramped the business class was and how poor the food and service were. I traveled to Toronto on July 1 to connect to Frankfurt and returned from Toronto (Copenhagen) on August 30. Frankly I found nothing wrong with Air Canada Rouge. Yes the seats are smaller coach seats with the middle seat blocked out. But there was almost as much legroom as on a regular Air Canada domestic flight. As for lunch en route to Toronto and Breakfast returning to Phoenix the food quality was comparable to a regular domestic Air Canada flight. And the young flight attendants though not clearly as experienced were very attentive. I would prefer a return of regular Air Canada service but I did find Rouge an acceptable choice and with Calgary now being a year around connection and the addition of Vancouver I am very pleased. These are short flights and the added comfort of domestic first class would be nice but I for one can live without it.

No leg room on the airbus A319 and not much more on B767 and I am only 5 foot 9 and my son 5 ft 5. Plane clean and staff pleasant but very narrow seats and as already said no leg room. Could not get the entertainment system to work on either laptop running window or tablet on android and the staff did let us have an ipad but this ran out of battery and the replacement froze more times so gave this up. On the return the weather made us late and they kept us informed but often a little late ie say ground crew were finishing up loading luggage but the ground warning light had restarted flashing so they could not work whilst this was on so speeding up information would have helped. Overall wish I spent an extra a few pounds and gone with United or US Airways.

Air Canada you have hit a new low it's called Rouge. Worst flight to Barbados in many years. They may fool some with their flight attendants wearing cute trilby hats as passengers boarded and with the cute pink headbands (my 5 year old grand daughter wears a similar one) while "attending" in flight but we were not fooled. They cannot try to mimic Westjet service until they actually do the work to train staff to actually believe that their job is to make their customers feel secure looked after and yes catered to! If they plan to staff their Rouge plane for an international flight it's a good idea to inform them of the entering countries landing document. When we asked for our landing cards we were told that they would be handed out at 2.10 (we arrived in B'dos at 2.25). We told them that B'dos requires a landing doc for each person not one per family as she rudely tried to tell me when I asked for 2 forms! Yikes! Immediately after the cards were handed out (one per family except for us) they told us to prepare for landing seats upright and tables closed - while everyone was still filling out their forms! After we landed the customs officers were scrambling to get people to fill out their forms. Make sure you have your ipads charged if you want entertainment. The seat monitors are gone. You can rent an ipad for 10 Cdn. But they have no means of charging your device. Also if you are taller than 5 feet and weigh more than 125 lbs you won't fit. It's unfortunate that Air Canada has no idea what the repercussions are when bad service comes into play. But then again they really don't care.

I flew from Winnipeg to Cancun with Rouge in August. My husband and I took 23 guests on our wedding vacation. From the get-go our entire wedding party had an awful experience. The flight from Toronto: in the beginning we were frustrated that we didn't get certain things that were promised to us when we booked our wedding through Air Canada Vacations. We were supposed to receive a complimentary upgrade which we did not (to make matters more frustrating there was another wedding party on the same flight of which the bride and groom were upgraded). They were also supposed to hang my dress on the plane and when my mom asked they said there was no room. While this on its own was frustrating the flight was delayed by about an hour. We were told to stay in our seats with our seatbelts fastened this entire time. We were travelling with our 9 month old daughter. When I got up to get her formula out of the overhead bin about halfway through this wait I was rudely scolded by the flight attendant and told to sit down. She slammed the bin shut. Everything else about the experience is just how most people say - seats are jam packed with virtually no leg room there is absolutely no in-flight entertainment and they only offer juice water and pop (everything else you need to pay for). If I thought the flight there was bad I don't even know what to call the flight home. After boarding the plane in Cancun we sat on the tarmac for three hours while they tried to sort out mechanical issues. Again travelling with a baby this was a complete nightmare. During the entire wait we were offered water twice. Eventually they told us we would be staying in Cancun. We disembarked and they put us in a small holding area with no air conditioning. We waited here for another three hours without being offered any food or drink. When passengers started to get testy they walked us through the airport to immigration. We waited and waited while all 200+ passengers went back through immigration and security. When we finally got outside and hopped on shuttles the Air Canada Rep said "the hotel is all-inclusive - go eat drink." When we got to the hotel they told us that Air Canada had not in fact paid for all-inclusive. We were only entitled to a meal and two non-alcoholic beverages. While this wasn't a huge deal it just demonstrates the disorganization and lies that were the theme of our entire day. I will never travel with Air Canada Rouge again. The next morning at the airport only some of our wedding guests were given connecting flights through to Winnipeg. Once we arrived in Toronto we were sent home on three separate flights. On our flight there were six guests. Three were offered a complimentary food item "for their trouble". Apparently the rest of us (including the bride and groom) were not on the "list". All in all Air Canada Rouge turned our wedding vacation into a complete nightmare.