Air Canada rouge

Sep 7th AC1855. Sep 10th AC1854. Got "rouged" - where you don't know it's a Rouge flight until you get to the gate. It isn't indicated when booking flights - so you expect a regular Air Canada flight and instead you get this for the same price. No entertainment system or legroom or chargers. It's rubbish. Avoid at all costs.

Dep YYZ 1 September 2014 to CUN Dep CUN 11 September 2014 to YYZ Premium rouge 2A outbound and 2C inbound. After reading the horror stories about Rouge I approached these flights with some trepidation. With the exception of the A319 seating in Premium Rouge service was on par with the former business class. Meal selection and inflight service was up to par. The only issue I had was trying to use my own IPad the selection on the Rouge iPads was far superior. I do however object with paying business class for Premium rouge when other airlines only charge less for similar service and seats. Would I fly with them again? Yes.

Flew from Dublin to Toronto on Rouge on August 29/14. The worst flight. No entertainment on board you had to rent an iPad with few options. Small cramped seating and horrible food! The flight attendants seemed to be chatting amongst themselves rather than providing service. We would never fly anywhere any time on this airline again!

Unfortunately AC has discontinued service of their full service line from YYC to LAS and there is no choice but to take Rouge. I have travelled in Premium Rouge once before and while I also disliked this Lufthansa short haul version of business class the economy service takes the cake! Seating is the most horrifying experience imaginable. I can honestly say I have never been on a plane where the seats were so uncomfortable and had such little room. I didn't even realize my legs had cramped up due to not being able to move until I tried to disembark the aircraft. I am 5'11 and my knees were wedged against the seat in front of me. I could not move my legs underneath the seat in front of me. I had used my frequent flyer comps to get a free meal from the BOB service. Even though I was the 6th person asked if I would like something from the BOB service my choice had "just run out". So I was stuck with a backup option. Additionally I told the FA that I had a meal included with my ticket and he did not believe me. I had to disrupt the people sitting next to me to reach my bag and dig out my boarding pass to show him the meal logo on it. I watched another FA scream at a passenger who desperately needed to use the lavatory because the seatbelt sign was on and "Your seat is the safest place for you! Please sit down!". The lack of an entertainment system is aggravating. I knew of this before leaving for my trip and am not willing to pay to download AC's not free entertainment app on my phone so I brought my small laptop to watch some movies. There was not enough room between the seats for me to open the lid on the laptop all the way. Of course all of this might be made tolerable for some people if the fares are discounted as you would expect on a self proclaimed "discount airline" Unfortunately I have been flying this route every 3 months for the last 4 years and can tell you the prices are exactly the same as what the full service AC has been charging. In other words a total scam. Never will I ever fly this airline again.

I flew from Barcelona to Toronto with Air Canada Rouge. The thing I hate is that we book a flight with the normal Air Canada and we get Rouge which has no TV and very little legroom. We flew in the 767-300ER. The whole flight took 8 hours. The seats are very cramped. It was a very unpleasant flight.

I booked a flight direct on the Air Canada website choosing this flight over the slightly cheaper alternative thinking I would receive a higher level of service how wrong I was. What they don't tell you at the point of booking is that you are being fobbed off onto their 'no frills' budget organisation! The level of service onboard was shocking from boarding and realising there is no in-flight entertainment unless you rent one of their ipads at a cost of $10 or have pre downloaded their app onto your own device which is all well and good had we been informed of this prior to being sat on the runway with no internet access! With that disappointment settled in we move onto the food I've taken many long haul flights in my time but never experienced such poor quality food from stale bread to bland chicken that's barely warmed through is probably the only inflight meal I've not actually finished! On the returning leg we were fed the same for dinner and were treated to a soggy slice of banana cake for breakfast. Trying to get a drink during the flight is equally annoying when you are actually offered a drink you are lucky if they have what you want they push the apple and orange juice on you as if that's your only option but on both occasions I ordered apple (both legs) they had run out! Alcoholic beverages are also not complimentary which again is odd for a long haul and especially with a so called premium airline another disappointment was when I actually got a coffee it arrived with no stirrer or spoon as they had run out and was barely lukewarm and very poor quality! All in all a completely disastrous experience and one that I will never repeat!

AC1900 Toronto to Athens on July 17 return on AC1901 on Aug 7. Our flight on AC Rouge to Athens was comfortable and we found the staff to be friendly and competent. As others have commented the seats are close together but my husband and I were comfortable (I'm 5’ft 4” he is 5 ft 11”). The food and beverages were fine (meals included spicy pasta with a small salad or chicken breast with vegetables light snack included warmed wraps). We were regularly offered water during the 10 hour flight. With the Rouge app downloaded in advance the entertainment is fine. We had no trouble connecting to in-flight entertainment during our flight. Our son has an allergy to peanuts and having read the reviews on this site we were concerned for the cleanliness of the seats (potential cross contamination causing an allergic reaction) and the competence of the staff. Anyone with serious allergies will understand the level of worry that comes without access to medical assistance for a long period. On both our outgoing and return flights the flight attendants were very attentive and in both cases asked passengers sitting close to us to refrain from eating nuts which we greatly appreciated. We didn't use the blankets and pillow provided (brought our own) and brought allergy free food for my son so we didn't require any special or additional attention from AC.

Flew Rouge from Toronto to San Diego and return. Didn't know I was on a Rouge flight I should have paid more attention but then I didn't know what awaited me. What awaited me was the worst flying experience ever. There was no legroom. I rented an Ipad on the way down and was disappointed by the entertainment offering and they ran out of ipads on the return leg. I have been a long time supporter of Air Canada. I have always said that I knew what to expect (a service offering I was satisfied with) and when I got on an Air Canada flight to come home I felt I was home when I boarded the flight. I really have been a vocal supporter of Air Canada. But no longer. We are currently booking flights to Phoenix in January not on Air Canada.

I flew to Phoenix AZ and back to Toronto on Rouge for the first time last week. The seating was cramped and the staff on the return flight were rude. In addition to having to pay for my checked luggage I had to pay for advanced seat selection. I am glad that I did because I could not have survived the trip in the middle seat being over 6 feet in height. This was my first and last Rouge flight. As a former Super Elite and Elite member for over 10 years I have become increasingly disappointed by Air Canada. I have switched to other airlines for overseas flights and will now give my remaining business to the competition even if I end up paying more.

We flew from Toronto to/from Barcelona on Rouge - specifically AC1914/AC1915. We flew AC because it was the only direct flight available. The general experience is ok but if given a choice in the future we will not fly Air Canada and definitely not Rouge. We were disappointed with the lack of entertainment screen - it's annoying to have to "rent" an ipad or download the app to our devices in order to see AC's selection of old movies and shows. What I find unforgivable is that AC actually served our meals (all passengers) with "bread roll" that were almost as hard as rocks. I think AC should review their food service.