Air Canada rouge

AC 1908 Toronto to Dublin 5/28/14 and AC 1909 Dublin to Toronto 6/6/14. Worst International flight I've ever had and having lived out of the country for 10 years I been on innumerable flights. Seats feel like they were reclaimed off of a discarded school bus. Thinnest I've seen. No leg room and sardines would feel relieved. I'm surprised they didn't charge to turn on the air as they charge for everything else and the chicken didn't even taste like chicken. We were so tired on landing that it ruined the first day in Dublin so no value. I use to live in Canada and thought AC was pretty decent but they really screwed up with this.

I have tried Rouge twice. They first time was awful but as always I give everything a second chance. The second time was even worse. There is no leg room at all none. I am 6 foot tall 205 lbs which is average and my knees were almost in my chest. Shame on you Air Canada for doing this. Its impossible for a guy like me to sit in those seats. No entertainment so I stared at the back of my seat for 3 hours. The second time I bought my Ipad and they entertainment was way outdated. Come on air Canada really? I do like the new outfits and younger more pleasant attendants. But my personal experiences are not good. Will avoid them at all costs even if I have to use 2 planes.

In the middle of a 3-week stay in Barbados. Dread the thought of the trip home. AC Rouge was startlingly inadequate. The tray would not come down when the seat was tilted back. Very cramped. Insult to injury the attendants and the pilot said numerous times "sit back and enjoy the flight." Really! Last time for the Peoples' Airline for me if I can help it.

Flight 1914 on May 22 from Toronto to Barcelona / Flight 1915 on June 4 from Barcelona to Toronto. Onboard I began to look for the headphone plug and I was shocked to find out that there is no entertainment system available.…No TV movies or music for a flight that is over 8 hours long. Only option was to rent an iPad and connect to the plane's WiFi but what do you do when you travel with all your family? You rent many iPads? Moreover what happens when your battery is empty again you are left with nothing to do but sit in the uncomfortable limited space that you have. Other bad points for Rouge on the flight back the overhead light was not working so we could not even read a book. Rouge does not offer individual climate control so if you are too hot there is nothing you can do to get a little more air. The crew wasn't so good they seem very disorganized and service was bad. When the meal service got to us we had no choice. We got our beverage long after the meal and again they ran out of a lot of selections. I would accept a lot of those inconveniences for a short/medium length flight but I cannot accept such conditions for long flights. Our experience with Air Canada Rouge was a disaster and I would never recommend Air Canada Rouge to anyone. And I will do all I can to avoid it in the future.

We flew Air Canada 2 weeks ago (not Rouge) Toronto - Munich on an outbound leg to Athens. While boarding the craft in Toronto was a little disorganized the flight and service was great and the flight would have rated full stars across the board. Our return flight was AC 1901 Athens-Toronto only gets 3 stars for satisfaction as we did arrive safely and on time. That is really the only good thing to be said for it. This was an 11 hour flight through 7 times zones. The flight was half full so staff were not overworked. Unless you pushed the call attendant light they were only in evidence when the very poor meals were delivered (not served). No choice available limited beverage service followed 15 minutes later. One mid-flight trip down the aisle to slide some pretzels and 4 ounces of pop or juice onto your tray and two silent passes of an attendant with a bottle of water and the staff disappeared at least in our cabin. No entertainment available at the seat unless you were willing to pull out a credit card again to rent the airline tablet. The worst of it all was the total lack of comfort provided by the seat. We do not like having the seats in front of us recline so that is not really a problem however the seat design offers no support in the lower back and has restricted both aisle and window passengers from stretching their legs. The arm rest design means that you can inadvertently call the attendant or turn your light on or off. Others have commented on the lack of personal ventilation at the seat so I won't. A mixed blessing was having blankets and pillows provided prior to take-off. At 1pm this seemed a little like telling someone that they are being "put down for a nap". If you don't want them you must give up your limited space to store the items in the event that might want them. On the plus side overhead baggage storage was adequate (however this was not a full flight and might be a problem if fully loaded). Washrooms were adequate but masking tape holding dispensers and bins closed does not inspire confidence. As has become the norm the audio system was poor - either the airline staff need a lesson in microphone use and diction or the system needs an overhaul as most announcements were so "mushy" as to be indecipherable. Finally while we recognize that the airport is responsible at this point the baggage pick-up was a bit of a problem as the overhead monitors specified one carousel but the baggage actually arrived on a different one.

May 30 I left Las Vegas on AC 1854 taking the overnight flight to Toronto. Check in at McCarran was disorganized. Not an auspicious start to my journey. As for the Air Canada Rouge flight I will rate the following aspects as poor: 1) Professionalism: Upon boarding the aircraft I was greeted by the flight attendants with a rather chummy “Hi guys! How was Vegas?”2) Comfort: The seats are now very close together with little or no leg room. 3) In-flight entertainment: Non-existent. I realize that I could have rented an iPad for $10 but why would I want to use something that has been handled by other travellers? This can't be sanitary. 4) Passenger information: The interior cabin lights remained on for the entire flight. I did finally find out why but at the outset no announcement was made by the in-flight crew to explain the situation. This left a lot of passengers both wondering what was going on and feeling very inconvenienced. This was an overnight flight. To leave the lights on (since the reading lights were apparently not operational) in order to allow a few passengers to read is unacceptable. I am looking forward to a return visit to Las Vegas in October. This time I will be taking our two daughters with me. I would not want to subject them to the unacceptable in-flight experience that I experienced with Air Canada Rouge. We will be flying with West Jet. In the future I will never fly Air Canada Rouge again. Lowering service standards is not the way to keep customers. You have lost this one.

I flew Air Canada Rouge round trip to Dublin in their so called Premium/Business class. While we had executive class check-in the quality that I have come to know in AC Business class stopped there. No access to the lounge or a priority check-in line. The seats were very uncomfortable with very little decline-trying to get some sleep on the over night to Dublin was almost impossible due to the dis-comfort. Breakfast prior to arriving in Dublin was almost non-existent-very poor. On the return flight to Toronto no Cdn newspaper wine served in plastic class did not have the choice of meal I wanted. At least our luggage was first out. I also try to fly AC but in the case of Rouge I will try to avoid it if I have other options available to me.

On May 8 2014 my husband and I boarded AC1894 to Tampa. It turned out to be one of the worst Air Canada flights we have endured. The seats were very uncomfortable and extremely tight. The leg space was so tight in fact that I was not able to open up the in-flight magazine and read it properly. In addition the flight attendants were very young and inexperienced which gave us cause for concern. The French announcements were made by an attendant who was clearly not bilingual as she struggled. The other issue we encountered was the in-accessibility to an entertainment system. The only option is an ITunes system available only to users who operate Apple products. The in-cabin hospitality was terribly slow mostly due to the inexperience of the staff. There was little co-ordination between the food cart staff and the drink cart staff. Consequently we had to wait more than 20 minutes for the drinks to catch up to our meals. To further add to our dissatisfaction the hotel arranged and paid for by Air Canada for the inconvenience of the overnight stay in Toronto was not of a very high standard. The hotel was clearly old and smelled of smoke. The room was very small and the climate control equipment extremely noisy and had to be shut off in order to get any sleep. The main reason for our dissatisfaction is that we had booked Air Canada flights and expected to receive the Air Canada service we were accustomed to and had paid for. We did not select Rouge. Rouge was forced upon us. We were not offered any suitable replacement flights and did not receive any compensation for the loss of services and amenities. In future we will be very strongly considering other airline companies and other options when we fly. Air Canada Rouge will not be an option or a preference again. It is our belief that Air Canada will be losing a lot of customers due to this change.

Flight 1901 on June 3rd and I was very disappointed. 1) There was no free entertainment if a passenger did not have their own device for accessing the internet using the plane's WiFi. We were charged $10 CAN to rent an ipad. 2) The overhead reading light did not work for my seat. 3) There was no individual climate control (overhead cool air blower) available in economy class. Therefore I found the cabin temperature quite warm and uncomfortable during my 11 hour flight. 4) The emergency exit lights on the floor which the cabin crew referred to prior to take-off were not apparent. This was cause for concern about our safety in the event of an emergency evacuation. 5) The movie/music selection on the rental iPad was limited and unsatisfactory. 6) No magazines or newspapers were offered to passengers prior to take-off. This was disappointing in view of the long 11 hour flight. 7) The cabin crew were polite but rather unprepared inefficient and immature. They ran out of orange juice while serving beverages and I had to wait until the next beverage run hours later in order to get my beverage of choice. 8) There was no video flight map available on the airplane and the captain failed to provide periodic verbal communication to the passengers regarding our whereabouts. 9) No fresh towelettes were offered to us prior to meals. Thus I was obliged to get up and go to the washroom to wash my hands prior to my meals. This was not ideal given that the cabin crew was in the isles serving passengers. My overall experience was extremely poor and I shall never fly Air Canada Rouge ever again!

Flew on Rouge from Toronto to Montego Bay and back. Great flight attendants and staff. I am a 6ft average male and the seats are slightly more cramped than I'm used to on Air Canada but on my last vacation on Westjets and previously Sunwing are no better or seats were about the same. Flight was on time both ways and I enjoyed the wifi streaming of movies and music on my iPad. Food for sale on board was fresh and lots of choice. Overall I felt very safe and that's the most important thing.