Air Canada rouge

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
No Skytrax Rating
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1/10

Air Canada rouge customer review

(Canada)

Flight 1899 on May 9th. The airline might be marketing this as low cost but it is certainly low cost for them and not the passengers. I got "rouged" on a "business" flight from Las Vegas and thought for a second I was on Ryanair or Air Berlin. In business they took the Lufthansa short haul idea of simply blocking the economy seat off next to you. The flight attendant told me after we took off that I would need an app on my phone (how can I get that in flight?) and then halfway through the flight offered me an iPad to use after I complained this was pretty silly. It wasn't cheaper it wasn't good it was all around terrible. I guess it helps AC make their sales number but it sure doesn't help the passengers in any way. Maybe if it was 50% less than what it is now it might be worth a look. Steer clear!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

6 August YUL-YYZ (AC 835) YYZ-SAN (AC-Rouge 1887). 12 August SAN-YYZ (AC-Rouge Business 1886) YYZ-YUL (AC 834). One of the worst flights that I have taken - absolutely no leg room an entertainment selection that malfunctioned on two flights and shockingly unprofessional service. The worst business class in the industry. The only thing that is low cost about Rouge is the service and comfort.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

When flight was booked we were not told it was Air Canada Rouge and did not find out until we selected seats. Legroom was totally inadequate. I am 6" tall and could not sit with my legs straight forward. I had to angle my legs to fit and that was very uncomfortable for a short flight (2+hrs) let alone if we had been on a long flight. Like most economy flights the service and amenities were non-existent. The least they could do is give you a comfortable seat with decent legroom!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Montreal to Las Vegas return. No legroom (I'm only 5'10" average height for a male and my knees were constantly pressed up against seat in front of me). No entertainment on board. No food. Jam-packed plane where they've clearly stuffed in as many seats as possible. Couldn't sleep a lick as no room and seat reclines maybe 4 inches max. Everyone on the plane around us was also complaining of how uncomfortable this flight was. 5.5 hr flight and they made us pay $10 to rent an ipad off them if we wanted entertainment! Avoid at all costs. Not worth the small savings over regular Air Canada service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Barbados)

Travelled to Canada from Barbados on July 30th didn't have a clue that it would not be an Air Canada flight until couple days before departure when I received an email on this issue. There is no inflight entertainment unless you rent a iPad for CDN$10 the movies are not that up to date either. In the email your are told that if you have an APPLE device (iPadiPhoneiPod) you can go on the app store and download the Rouge app with will allow you to watch the movies on your device. All I can say is what a plug for APPLE. Legroom in economy is poor and the seat is uncomfortable. I booked on Air Canada not Rouge and felt cheated especially as I was travelling with an elderly person and a child. Air Canada needs to inform the public upfront and not after tickets are purchased. I have no expectations that our return flight home will be any different.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air Canada rouge customer review

(Canada)

Flight and crew on flight to/from Toronto to Dublin was very good. Confused though since provided wine free on flight to Dublin but charged on the return leg. Seat was broken (would not lock in upright position). Biggest complaint / issue is that Airline allows carry on baggage regardless of size which jammed up overhead storage. One case had to be removed to close bin and was stored by crew in the back. This should be enforced for comfort of all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Canada rouge customer review

(United Kingdom)

We travelled from Manchester to Las Vegas via Toronto with Rouge. The flight was 3 hours late leaving Manchester and the organisation at Manchester was dreadful. The crew were very kind and understanding but the food was poor and left a lot to be desired. The onward flight to Vegas was fine. The return flight from San Francisco was good but the flight to Manchester was again delayed by 3 hours. We then were informed that two passengers had refused to fly and we had a to wait another 90 minutes while bags were unloaded. It all seemed so laid back. Don't think we will repeat the experience rather go via Heathrow.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Canada rouge customer review

(Canada)

We flew to Orlando from Montreal last February. The seats had very little padding. It was very uncomfortable. The distance between seats was very little causing great discomfort when the seat in front was pushed back. I had to push it forward to get out of the seat. Entertainment was non existent unless you wanted to pay. We took our own food because of previous experience. All in all we would not fly Rouge again. We only fly Air Canada because we have very few options.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Do not take AC Rouge to Costa Rica! We did this last February (2014) and will never use them again. On our return trip to Toronto my husband had broken ribs and the crew did nothing to help make him comfortable. Every time I would ask for a pillow or something - I was basically ignored. They crew felt it better to stand up front and talk amongst themselves. They did not even help him to his seat since he was in a wheel-chair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Canada rouge customer review

(Canada)

Higher priced than competition such as Air Transat Sunwing or Westjet but not much comfort you pay for everything even for blankets. Audio or video is not for anyone anymore. You need an ipad and you receive multimedia via wifi streaming. For half of passengers it does not work because prior to boarding you had to download an app to watch movies and for the other half a good proportion did not use headphones and had their ipads at full volume. People hang their ipads on the seat in front of them and it falls during turbulence not very safe. For legs it is not comfortable. If the passenger in front of you reclines and there is an emergency you're stuck impossible to get out of your seat except if you're a contortionist. Tables are not adapted for North American market if you have a belly something you see more and more in Canada the table rests on your belly and can't be flat. But there are some good points flight attendants are smiling and courteous and the flight went well in general on time. But mainly because the lack of comfort during the whole flight my girlfriend and I will avoid Air Canada knowing that at any moment we can be "Rouged". It sounds like someone found a good way to sabotage Air Canada.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no