Air Berlin

Berlin – Miami. Our flight was diverted to Ft. Myers instead of Miami due to weather. Problem was in Ft. Myers the airline kept us on the tarmac for 3 hrs giving us various stories. After we de-boarded a representative from the airline said they would refund the cost of the rental car for those who didn't want to wait for busses to Miami. After 2 months of exchanging emails they declined to refund the money.

Berlin to Cologne. We left 90 mins late so arrived 90 mins late. But what made me angry most was the missing empathy of the unfriendly crew for the passengers who had to wait 1.5 hrs in the dry-air cabin without any offers of water to drink.

DUS-LAX outbound SFO-DUS inbound both on a A330 with significant differences. Traveling as a family with two teenagers we reserved our seats 6 months before and got them without problem on both legs rows 38/39. Outbound flight with good seats and crew. Good food constant service with soft drinks complimentary wine made the 11 hrs nearly a pleasure even in Economy Class. Unusable IFE with small screens high above slight delay of 30 min. Inbound older plane with bad seats cushions worn out. Crew professional and friendly service ok with decent meals and good supply of soft drinks and wine. Overhead screens even worse bring your own entertainment.

Delayed Vancouver to Dusseldorf 13 hrs with no compensation. Had confirmed seats by paying extra for Top Bonus but seat selection was not honoured. Re-routed with a 9 hr delay. No toilet tissue in the washroom after the first 3 hrs. Replaced slowly and continued to be a problem throughout the flight. Sat in row 28. Had to ask for beverage service which seemed to be a hassle for flight attendants.

BKK-DUS return in Business Class. The airline is extremely tough on luggage allowance. Check-in staff not friendly either end and boarding in both cities was chaotic. BKK boarding was late no proper announcements from unfriendly staff chaos in Dusseldorf as boarding was through one door for all pax and cabins no pre boarding for children special needs or premium pax. Cabin crew on both legs were smiling and cheerful for the whole flight. 2 crew serving 24 Business passengers leads to somewhat slow service however it's personal and friendly. Seats average only reclining and not lie flat seats. IFE poor with looping programs and AVOD. One suitcase lost on return but returned within 48 hrs. Just a shame the onboard experience is let down by ground services.

Frankfurt to Munich via Berlin. Onboard service for such a short flight was slick and efficient with a snack and drink. Very short transfer time in Berlin meant my baggage did not arrive in Munich. Air Berlin didn't let me down - baggage arrived the following day to my rural alpine chalet.

CPH-TXL return. Boarding was a mess with everyone rushing onboard. CPH-TXL slept through the flight. TXL-CPH flight I wanted to have a second drink and I stopped and asked the stewardess for a cup of water and was told to wait. She walked pass again without stopping back to the gallery. I pressed the call button and when the same stewardess came she refused to serve me as we were landing soon.

PMI-OVD. Took off on time nice beverage onboard hot and cold drinks free. Cabin crew can not speak a word of Spanish only English and German. I have flown many years with AB and the service is excellent.

TXL-BKK return. Nice FA's on both flights. Leg Room could be bigger but was ok. Meals where hot and of good taste. No Delay. Luggage was there on time and without any damages.

SFO to Dusseldorf a 10hr nightmare. No leg room overcrowded plane rude staff no choice of entertainment seats very hard with little cushion. Not significantly cheaper than the major airlines when you consider a sore back is assured after arrival.