Air Berlin

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 488 reviews
5/10
3 star Skytrax Rating
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5/10

Air Berlin customer review

(United Arab Emirates)

If you regard Air Berlin as a low cost carrier this is the best you could experience in this segment - planes are clean and pretty new. You get good attention onboard and a snack plus a soda or juice for free. On the ground however the experience is different. They are really overdoing it with baggage weight I find it a sure way to turn a loyal customer - holding the Frequent Flier Card - off by making a big fuss (happened twice) when the baggage weighs 215 kg instead of 20 kg. Terminal at Berlin Tegel Airport lacks seating which becomes pretty inconvenient if a lot of delays occur at the same time. If the price difference is not more than 10-15% to a regular carrier like LH or CX I would probably pay that and choose them instead of Air Berlin.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Air Berlin customer review

(United Kingdom)

Frankfurt-Hamburg. Very good for price. Well organised and with tidy plane. Upper end of quality for the budget market.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Air Berlin customer review

(United Kingdom)

STN-SZG and MUC-HAJ-STN. Excellent for economy tickets and better than competitors. When the first leg of our return flight was delayed (which would mean we would have missed our connection) we were booked onto a BA direct flight to Heathrow without even having to ask. Will use again in preference to RyanAir EasyJet etc
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Air Berlin customer review

(Australia)

Zurich to Berlin. Online check-in easy to navigate. Queued for 10 minutes at the bag drop; ground staff were pleasant. Flight departed within 15 minutes of allocated time. Complimentary newspapers in German and complimentary beverages and snack. The plane was clean and the staff were pretty good. Overall a good flight and excellent value compared with Swiss.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Air Berlin customer review

(Switzerland)

ZRH-DUS-ZRH. Both flights left on time and arrived ahead of schedule. A320 and A319 well maintained crew professional with limited language skills. Despite cabin not too clean on outbound no issues on flight back. Some free drinks and snacks served. With an unbeatable price and a good schedule is definitely well worth flying short hauls in Europe.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Air Berlin customer review

(United Kingdom)

STN-HAJ-STN. Their staff are extremely nice decent leg room plane is clean and they are fairly punctual. Last time I flew with them the free food and drink was a snack and drink rather than a sandwich. If flying short haul I would be more than happy to use Air Berlin again.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Air Berlin customer review

(Australia)

FKB-HAM-FKB. We didn't expect a lot as our benchmark were the Australian low cost carriers. We were overwhelmed with what we got. On the 1hr flight we had one round of non alcoholic drinks and a snack. At the departure gates each way we could stock up on complimentary newspapers and magazines. There was enough leg room for tall people on FKB-HAM and doable for an hour space on the return. No seat back TV's but cabin mainscreen TV's with flight routing and TV series. The ground staff on either airport were efficient.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Air Berlin customer review

(Australia)

CPH-TXL-DUS-ZRH. New and clean aircraft. Snacks served crew were friendly even though we only spoke English. Fares were very cheap when compared to the competition. Only German magazines/newspapers available. Would fly them again if I'm in Europe.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Air Berlin customer review

(United States)

TXL-KRK and then KRK-DUS. I was impressed with this airline - a good web site for discovering their service and making purchases very reasonable pricing meaning that one can piece together a complex itinerary without requiring round-trips to get the best prices. On-time performance for each of the 3 legs I flew baggage appearing promptly after the flights. Onboard experience very similar on the TXL-KRK and KRK-DUS flights - the former was a 737-400 and the latter an A319. Not luxurious but newish interiors and good service.
Cabin FlownEconomy Class
Value For Money 12345
yes
5/10

Air Berlin customer review

(New Zealand)

Dubrovnik - Munich. A320 was full and while it was a short flight of just over an hour it seemed a lot longer as every second passenger seemed to be a screaming child. Maybe have flights where no passengers are under 5 years of age? Let's see which airline is brave enough to introduce such a restriction. After this performance I think next time I will pay a higher fare on the full fare airlines.
Cabin FlownEconomy Class
Value For Money 12345
no