Air Berlin

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 487 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
5/10

Air Berlin customer review

(United States)

The aircraft itself was clean seats however not very well padded. I'm not a very tall person but in order to sleep I had to lean forward on the tray table; I ended up being repeatedly suffocated by the person in front of me every time she reclined her seat. The entertainment system is okay and they dim the screens during the night to help you sleep. The food was good but it seems you only get the choice of Chicken or Pasta.
Cabin FlownEconomy Class
Value For Money 12345
no
10/10

Air Berlin customer review

(United States)

Dusseldorf-Miami. I was faced in July with few available seats and high fares using American Airlines and other airlines. However travelling Gatwick to Dusseldork and including an overnight stay my trip to Miami with Air Berlin saved me a fortune and I was very impressed with the Air Berlin service. Two reasonable meals as good as other transatlantic economy offerings with free complimentary wine and liqueuers which is something unheard of with AA. IFE via a shared screen but not a problem. The cabin crew were great. Security checks at Dusseldorf quick. All in all a very pleasant trip and with the bonus of an arrival at Miami 35 minutes early.
Cabin FlownEconomy Class
Value For Money 12345
yes
2/10

Air Berlin customer review

(Austria)

DUS-LAX-DUS. Check-in ok. Seat pitch much narrower than on other airlines little to no leg room. Food is average but had to pay for everything even non-alcoholic drinks. No IFE on outbound flight - limited IFE with shared monitor on return flight. Staff rather arrogant and unfriendly. Cabin and wash rooms dirty on departure on outbound flight. It seems Air Berlin offers two very different products under the same brand - I'm happy with the product for the European market but long-haul is not recommendable and not even cheap!
Cabin FlownEconomy Class
Value For Money 12345
no
10/10

Air Berlin customer review

(Switzerland)

Zürich-Düsseldorf-Reykjavik. Excellent airline friendly staff reasonable food. Good aircraft. Return trip on SAS via Oslo was less enjoyable.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Air Berlin customer review

(Germany)

Berlin TXL to Vienna. Check In efficient. I had 21 Kilos but I did not have to pay extra fees. B737-700 seat pitch is very tight but this was only a 1 hour flight. Nice selection of magazines and newspapers. There was bretzel free and coffee/tea/ juice at no extra cost. Air Berlin clearly offers an outstanding product on short haul flight. The problem starts with its long haul destinations - the seat pitch is a big problem. I would use Air Berlin on short haul flights but on long distance flights would look for Asian or Pacific carrier if available.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Air Berlin customer review

(Switzerland)

ZRH-TXL-ZRH. Flight was € 199 incl and much cheaper than Swiss. Online Check-in efficient and was at the gate quite quickly. Air Berlin use the B gates at ZRH which are easy to get to but once you are there you cannot do much as there are only 2-3 shops. Boarding is also by bus which is rather inconvenient. TXL is probably the cutest airport I have seen. It is so tiny and efficient for an airport. The distance between the gate and exit is probably not more than 30m. Flight to TXL was delayed due to late arrival of the incoming aircraft and flight back to ZRH was delayed due to ATC regulations. Inflight service is rather simple with free drinks and a choice of crackers or a chocolate bar. Service to TXL was friendly and efficient but the return flight had a very arrogant male FA on board which spoilt the experience. Air Berlin is not a bad airline in general and they can be compared with other carriers in Europe.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Air Berlin customer review

(France)

ORY-DUS DH8-400. Comfortable leather seats with generous legroom. Cabin interior clean. Web check-in does not work at ORY - however check-in at the airport hassle-free. Free snack on this 1-hour-flight. Hot/soft drinks and choice between bretzel and muesli. Stewardesses polite but not overly friendly. On the downside not a single word from the cockpit!
Cabin FlownEconomy Class
Value For Money 12345
yes