Air Berlin

For an almost 2 hours flight to Bucharest from Berlin TXL we we're served a 20g pack of potato chips which was described as snack. Every airBerlin flight the "snacks" become smaller and smaller but this is too much. That bag of potato chips will cost anywhere less than 1 Euro and I think this becomes towards a customer humiliating. There are always the same unhappy stewardess-faces always looking like they can't wait to finish their shift and go home. Not to mention that at the airport we were sent in an improved Terminal with only two flights very crowded and absolutely no duty free facilities. I am fed up with this airline and I have given up my topbonus card after one year of bad experiences with them. I hope I will never have to travel again with them. The only plus I can give the flight was in time.

I will never fly Air Berlin again! Some of my flights were ok but flying Dusseldorf to JFK business class was terrible. The seats seemed like they were from 1966 - very old and extremely uncomfortable. Fly this airline at your own risk.

DME-DUS-VRA and back. Excellent airline which offers very competitive prices but also good service. The flights from Moscow and back were on time. The connections in Dusseldorf went smoothly. The transatlantic flights were great. I enjoyed excellent entertainment system which provided wide selection of great movies and music. The food were very tasty and fresh. The staff were very efficient and polite. All in all a very pleasant experience. I would recommend not to economize though and pay some extra fee for the preferred seat selection since the leg room is rather scarce.

Vienna to Rome in October 2013. Vienna has this amazing facility where if you fly Air Berlin or Austrian you can check your hold luggage in at the city train station up to a day before and take the express train out to the airport. We made use of this facility and despite being a bit doubtful everything worked perfectly. Thanks to this we had no waiting time at check-in or at the airport. Boarding was orderly and quick even with only one person at the gate. Flight crew was friendly the plane being a newish A320. Inflight snack was okay nothing special but I've seen worse airplane food. On arrival in Rome we had to wait over half an hour for our luggage but that seems to be par for the course there. All in all I'd fly them again.

Travelled from Berlin to Chicago. I generally have low expectations of airlines today especially when travelling with my national flag carrier British Airways. I was pleasantly surprised by this flight. Yes Economy Class seat pitch is just 30" but the scooped out seat backs help in that respect so you gain a little knee room. The food was pretty good that is to say I've had a great deal worse and the crew were friendly and attentive at all times. I particularly liked the entertainment system which worked well and had large seatback screens. All in all for an Economy Class flight of nearly nine hours not a bad experience.

FRA-TXL-FRA: Just 55min flight but complementary snacks and soft drink in the afternoon flight and also complementary warm bread and soft drink in the early morning flight. Cabin attendants were friendly on both flights. Even landing on time at FRA due to full spots we had to wait on a taxiway for 10min. Outsourcing ground staff at TXL could not answer where the AB lounge was. "I don't know" with smile.

Air Berlin domestic TXL-DUS-TXL 737-800. Though almost fully booked on both ways boarding was smoothly (maybe due to new boarding process). Crew - as always at Air Berlin - a bit of a mixed box: varying from friendly with a personal touch to absolutely indifferent. Seat quality and choice of snacks and beverages very good for a short hop. Arrival 5 min late both ways - so almost on time. All in all good domestic product and value for money.

SKG-Dusseldorf-Stansted. Flight went very well. All on time. Polite staff and good "meal" on board. I would recommend.

Flight from CPH-TXL. As this is a short flight (around 60 minutes everything included) food and beverages are not a matter of survival. However Air Berlin was once renowned for its on board service even on short haul routes. No longer. There was absolutely no service at all on this flight. Neither was there any explanation. One flight attendant privately admitted that they did not have anything on board. Too bad as they were one such a great airline.

No Transit At Tegel airport and double security check at arrival and departure! One hour transit is not enough and we almost didn't make to the flight! From TLV to Tegel and from Tegel to Zurich. Our luggage didn't arrive and we had to wait 3 hours for the next Air Berlin flight to receive our luggage! Cheap but not worth it!