Air Berlin

Flew Cologne-Berlin/TXL return. Modern aircraft both flights with Boeing 737-700 one brand new with Dreamliner interior very nice. Good service from flight crew got 2 drinks and offered sweet or salty snack. Crew was nice and smiling. Pilot informed during flight and arrived on time in Berlin. Baggage was quick on belt. TXL is an old airport and that is not to blame Air Berlin for that. Return flight was nice as well crew gave me a 3rd hot drink that was a nice touch. Plane was not full and the service was nice and with a smile. Much better than Germanwings. I wish Air Berlin would fly CGN-HAM.

Flew Air Berlin last night (26/04/14) from Phuket to Abu Dhabi. Extremely limited service left my food and very uncomfortable flight. These are literally a low cost airline with a poor meal and a bottle of water thrown in. If Etihad endorse these then we'll revert back to Emirates.

TXL-MXP return. Pleasant and straightforward flight on time. Clearly not the most exciting option as it is a low budget carrier but excellent value for money.

Milan-Berlin-Antalya and return via Dusseldorf: a reasonably enjoyable experience although Berlin Tegel was possibly the worst 'airport experience' I can remember for a long time especially as I had a 4 hour layover stuck in what seemed like a make-shift demountable building plus use of a few old steel chairs. Nevertheless it was good that Air Berlin efficiently recognised my One World Emerald/Platinum Status so I had pre-allocated good seats and quick check-in with early 'pre-board' on every sector. I also pre-ordered their hot meals and bought myself some wine on-board so not a bad experience overall. The return flight back from Antalya was somewhat bizarre but enjoyable with only 10 out of 210 seats occupied so it was essentially an empty aircraft - all other flights were full (and all on-time). Priority luggage does not appear to be recognised. All in all quite a pretty good experience and which reminded me for the benefit of my fellow countrymen very much like some of the better Jetstar flights and experiences in Australia.

Oslo-Berlin (Tegel). Boeing 737-700 round trip. Same equipment. Check in was fast both ways. We checked in 1 bag. You can have 1 free (23kg) bag checked in. Pretty much left gate on time both ways. Seats were comfortable but jiggly. I got the seat of the passenger sitting in front of me in my lap during take off both ways. Air Berlin says on their website state they will give you a free non alcoholic drinks and a Ham/Cheese sandwich on flights over 90min. We got a choice of "sweet or salty". Note: If you choose "sweet" you will get a waffle bar. If you choose "salty" you will get a bag of chilli potato chips. Drink choices of coke products and juice/coffee. It would have been nice if they asked if you want a "waffle bar" or a "bag of potato chips" because I was confused. An overall average flight. Left on time and landed on time. Good value for money.

Took this flight long haul from JFK to Poland. The seats were small and the leg room is very small. I usually travel this route through Aer Lingus which has a lot more space and more comfortable but unfortunately they discontinued this route. The flight attendants for my flight was rude and not nice. They didn't smile and if you asked for anything it seemed like you were bothering them. The food was the worst. Would not use this airline again. The price was very good though.

TXL-TFS 5 hours flight was on time friendly flight attendant but the free food was not good at all. There was the choice cheese or chicken sandwich. The food you have pay for was a little bit better but still not worse the money. The flight was not expensive so I would recommend this airline.

I fly Air Berlin every 2-3 weeks long haul from Europe to Miami doing the same flights all the time. One thing that stands out is that they are not consistent. The crew (under-staffed) do not work as a tight team and so the service is often all over the place. Being a TopBonus Gold member makes no difference at all except for priority check-in lounge access and pre-aboard. I always fly economy and choose to sit at the back I usually miss a choice of meal the seat next to me is rarely kept free and the regular collection of rubbish from your seat is very poor or non-existent. I often disembark with a seat pocket full of rubbish or I take it with me to the toilets during the flight. When pressing the call button they attend to your seat turn the call button off and then a give quick glance to see if you actually wanted anything. Water is given to you in a bottle there is no mid-flight juice/water service. When boarding they have 1-2 crew members greeting passengers while the rest stand in the galley no effort to emerge and help people find seats store luggage etc. I fly Etihad frequently and am shocked at the tie-up the two airlines have - complete opposites when it comes to service. I have a tomato allergy for which I can rarely get a special meal so when boarding I ask them to make sure they put aside a meal that does not contain tomato this request is often met with no response or an attitude of that is a lot of work of 14 in the last year only once did a crew member actually give me a crew meal. I now take my own food. Have tried several times to upgrade to business class with miles but never been able too. On a positive note the long- haul aircraft is modern IFE is excellent and seat comfort is ok and they are nearly always on-time. I have flown business class a few times and they are excellent - there is however only two business class cabin crew for 19-20 people so if full I imagine service would be different when I have flown there is only a 10-12 people in business class.

DUS-TXL-MAD. AB cancelled the original DUS-MAD flight which was quite a nuisance. So had to fly via Berlin which added 3 hrs since they didn't offer to fly direct on their OW-partner Iberia. On the positive side: very punctual flawless performance. Free drinks and a nice snack and only 80 euros one way. Seating in 737-800 to TXL cramped. Luckily an empty middle seat. Otherwise it would be hardly bearable.

This a totally no frills airline with seats so close together that there is no room for your knees and if the person in front of you decides to recline your poor knees will pay a price. Getting in and out of seats is difficult and seats are very thin. Our flight was MIA-DUS and too long for comfort this carrier is best suited for regional routes not trans-Atlantic routes that become gruelling. I would rather pay 10% more to get additional leg space from a more traditional carrier. Crew was nice but had a reluctance to speak English even though they are serving an American market I thought that was strange as they clearly could speak English. Food was normal airline fare with lunch and a light breakfast. We flew the A330 which was very nice and new. Our DUS- Berlin and Berlin-Rome flights were fine both on A320's.