✅ Verified Review
| New York JFK to Duesseldorf. The worst service in a business class cabin I've received. There was nothing that I could say positive about this flight 7481 of Air Berlin departing April 8 from JFK to Dusseldorf. Arrived at JFK with more than 3 hours in advance. There were people in the priority /business line waiting because the two staff that attended the site, were gone for a break , and no other attendance paid attention to us. Suddenly another travelers that arrived after us were allowed to go through, and when I complained, a very young man responded that they were attending first the Berlin passengers (was no way this gentleman could know, without asking, whether I was going also to Berlin?) When we arrived at the time of boarding (we were told at the counter that there was going to be a 25 minutes delay), we had to wait for an hour without anybody explaining what was going on. We later found out that they had to switch the aircraft, and make the catering. When we finally boarded, never were we were approached by our names, I had to wear my jacket, since nobody came to ask for it. Food (bad catering), but that was not all. My dinner selection was Rissotto with a pinot grigio; the staff brought me the rissotto with a red wine; when I told her that that was not my wine, and that I order the grigio, I think I spoke in esperanto, since she had no idea what I was talking about: I said white wine, and she said ok, and she never came back with the wine. Tire of waiting, I sipped a horrible red wine, and my wife took it and changed it for a chardonnay she was having. Dessert with the whole tray occupied with the other plates. The cabin was a mess, the flight staff spent the flight running, coming and going, and that is the reason why I did not have the chance to request for some better treatment. My only comfort was that this was a 6 hours flight. At the end, when we were to land the flight attendant asked me to put my jacket back since I couldn't have it in my hands. A business ticket with an economy class treatment.