✅ Verified Review
| We have flown Air Berlin about eight times now. We have used them within Europe for quick, short, hops and from Hamburg to Dusseldorf and on to Los Angeles and return. Although the performance of this airline and its personnel may be adequate for short-haul flights, and we doubt even that, their lack of professionalism, poorly trained staff and pitiful website are, in our opinion, among the worst. We can say without qualification that we will never fly them again. Every time we have tried to check in or manage our bookings on line, our attempts have been defeated. Most recently, trying to check in and/or reserve seats for out international itinerary were unsuccessful at every turn. We tried dozens of times over many hours. Eventually, we ended up calling the ‘reservations’ phone number (not a toll free number), three separate times over about 6 hours to accomplish a simple check in and issuance of boarding passes. We tried to reserve XL seats but by the time we got a CS agent to complete the process on the phone, all those seats were taken and we were told to check at the airport when we arrived. We did that. They sold us exit row seats, for which we had to go to another ‘desk’ to pay, then return to the main window to pick up the boarding passes. Ridiculous. At that, the CS attendant struggled to complete the process. We are certain she had no idea what she was doing. Eventually, when we arrived at the gate, we found they had sold our seats to 2 other people and a fiasco occurred while the on-board attendants sorted it out. We ended up in middle seats at the rear of the plane (for an 11-hour flight); the most disagreeable situation of all! In terms of on-time performance, none of the flights we have ever flown with AB departed or arrived on time. They were all delayed by 20-90 minutes. The seating on the planes we have flown was among the least comfortable and spacious we have encountered in recent memory. The in-flight meals the cheapest and smallest we’ve ever seen.