Aerolineas Argentinas

Flew home from Sao Paulo to Sydney in January 2012. 4-hour delay departing change of aircraft at Buenos Aires resulted in an 8-hour delay. Passengers asked to wait in a lounge then abandoned. No staff for several hours. After 6 hours we got a rapid announcement in Spanish. Passengers were English-speaking Australians! BA to Auckland was unpleasant. TV screens were not working well. The girl in front of me ordered a vegetarian meal as did I. Of course they did not have it. They never have vegetarian meals. The hostess actually argued with the girl and told her that it was her fault that the meal was not ordered. The final insult was a 4-hour delay at Auckland Airport. I will never fly Aerolineas Argentinas again.

Flight between Sydney and Buenos Aires was pretty good. Staff were friendly and spoke English! Once I arrived in Buenos Aires this changed. Next flight was to Sao Paulo but they refer to it as San Pablo. This flight was delayed a couple of hours but the staff were pretty good. Once I arrived at Sao Paulo the service was not as good but still okay. Staff seem tired and run down. Staff at the gate could not decide which gate the airline was at. If your a person of English speaking background and don't know much Spanish or Portuguese it pays to find someone to translate. I flew to Curitiba and the service was excellent and staff were friendly! We arrived on time. On the way back my flight got delayed and was going to be diverted from Buenos Aires due to poor weather. A nice stewardess kept me informed of this. Staff were very professional with the delay too. Overall a great experience.

Miami to Buenos Aires. The cabin service was a disaster staff treated passengers in a disrespectful manner. Is only worth flying with them if you need leg room and have to take extra luggage. Seats are in a bad condition amenities - many of them do not work at all and the selection is very poor.

We bought this ticket to fly from Sao Paulo to Sydney everything went wrong from the beginning. Our flight was delayed 10 hours on the way to Sydney and on the way back they cancelled the flight. After 9 hours we were sent to a hotel near the airport no employee of the Airline anywhere. Bought a new ticket from Lan airlines.

SYD-EZE-GIG-IGR-EZE-SYD Plus AEP-FTE-AEP. What a great airline for the price. We flew Club Condor class ex SYD. Before buying the ticket I researched the airline so I would know what to expect. It exceeded my expectations. Got the above ticket for AUD 3700.00 The only sectors in economy were AEP-FTE-AEP. Of the 7 flights all left on time except one and that only was delayed 20 mins. Food was great service was great. If you wanted anything they were more than obliging to help. Will definitely fly AR again.

Australia to Brazil. I had no problems at all during the flight. No delays service wasn't that bad and staff were friendly. I wasn't able to eat the food served because my agent (nothing to do with AA) forgot to send the request for vegetarian food (must be done when the booking is made) and they didn't have much options for non- meat eaters. There's no entertainment at all. You pay what you get for the price I paid I am satisfied.

My flight was overbooked and I was forced to stay in Brazil for extra 3 days. Staff at Rio airport are very rude. No apology from staff for not having a place for me and my son to return to Sydney. I also lost time at work which I was not paid for. All of this for choosing to travel with Aerolineas Argentinas for many years. I now will travel with any other airline never Aerolineas Argentinas again.

We flew Club Condor (business class) from Sydney to Buenos Aires and then on Austral (regional airline) to Rio and back. It is obviously an airline of a country in economic crisis. Aircraft used on the SYD-EZE-SYD route is like stepping back into 1975. Big old recliner seats (not flat) 3 scheduled movies on a continuous loop. No laptop power etc. The service is very basic to other carriers. AA club condor service is similar to what's offered in economy on other carriers. This is an extremely long flight close to 16 hours yet AA still doesn't use their brand new Airbus with lie flat beds I believe this is used to Madrid and back for obvious reasons. The crew on all sectors didn't really want to be there. EZE-SYD is one of the longest flights in the world made even longer by the aircraft and the service. We would choose to go with Qantas/LAN via Santiago in future trips to South America.

Sydney - Buenos Aries 19th March 2013. Quite the worst business class flight we have experienced. Only good things to say about it is it arrived safely on time after a 13 hr.

Sydney to Buenos Aires and return in April 2013 in business class. Yes it's an old aircraft and the seats are only the old lounge chair type. Also the entertainment is limited. But they are replacing the A340-200 with a 300 series later this year so that should solve these problems. The business class check in was performed meticulously and lounge access given at both airports. Priority boarding was strictly enforced. The on board service was friendly and very personal. My coat snatched away and hung up as soon as I arrived at my seat. The catering was adequate and appropriate for such a long flight. Main courses were presented and served from a trolley in the cabin. They did offer fast track on departure but not on arrival. Still the airport in Sydney was so quiet it was unnecessary. One small criticism is that the Sydney arrival cards were in Spanish. Not easy for us Aussies. The price paid for the ticket represented unbelievable value. I'd fly the again without hesitation.