Aerolineas Argentinas

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 247 reviews
5/10
3 star Skytrax Rating
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1/10

"I am disgusted and we will never fly this airline again"

(United States)

Trip Verified | After paying over $6K for two business class seats for our honeymoon, we were first told we weren’t able to sit together and that it was our fault because we could have purchased seats ahead of time, even though we could not see anything via the Delta or AA websites that would allow us to change our seats or check in online (also what? We paid business so you mean to tell me there’s even more of a price for seat choice even when you can’t see it online?) Then after an hour and a half wait at the passport control security line (no one seemed to be working at all) an hour and a half delay they had flagged my wife’s boarding pass and made her - a business customer - wait until the entire plane boarded ahead of her before they would let her on the flight. She got on the plane crying. Then the flight attendant was rude about it. I am disgusted and we will never fly this airline again. It’s okay if you’d like to check a passenger again but when they pay for priority and you board the entire plane before them? You are disgraceful. You ruined the last day of our honeymoon and we are disgusted with Delta for connecting us with this airline.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBuenos Aires to Miami
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no refund has been paid after 5 months"

(Australia)

Trip Verified | On 10 August 2022 we purchased refundable return airline tickets with Aerolineas Argentinas from Cordoba to Ushuaia the port of embarkation for a December Antarctic cruise, returning Ushuaia to El Calafate. Two weeks later the expedition company cancelled our cruise citing ship delays. We immediately cancelled our AA flight reservations. The airline confirmed a refund was due under the fare conditions and would be paid within 120 days in December 2022. After hours of follow-up effort and numerous late night communications via Messenger and Translation apps with service agents in South America and their service centre in Florida USA, no refund has been paid after 5 months. How can this airline sell, and charge extra for flexible/refundable tickets if they have no intention of honoring their fare conditions?
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteUshuaia to El Calafate
Date FlownDecember 2022
Value For Money 12345
no
2/10

"the worst airline I have ever flown"

(United States)

Not Verified | After having traveled NYC to Buenos Aires and two other flights to Ushuaia and back to Buenos Aires, I can say that this is the worst airline I have ever flown. There was no way to contact them; I tried, and every time the phone disconnected. The trip to Buenos Aires was without any Wi-Fi, entertainment system, or way to recharge our devices. The staff had a distinct hands-off attitude and any requests were ignored. I was told they would reboot the entertainment system. Two hours later, they informed me that they still hadn't done this and never came back with further information. The staff were unfriendly and uncaring. I will not be using this company in the future.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteUshuaia to Buenos Aires
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"aircraft in very good condition"

(Bolivia)

Trip Verified | Check in was flawless, aircraft in very good condition but rather small for a three hour red eye flight; on other positive aspect, flight was scheduled for 0150 am but departed around 50 min ahead of time, which is not always desirable specially when People are meeting you at destination airport But what the heck, would you rather be late?
AircraftE190
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSanta Cruz to Buenos Aires
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"my last time flying them"

(United States)

Trip Verified | I was flying red eye from Bogota to Montevideo with a connection in Buenos Aires and my flight was delayed over 5 hours. This caused me to sleep at the airport and have my connection rescheduled so that I not only arrive late at night to where I cannot check in to my reservation and more importantly I miss out on a valuable day of vacation. There was no staff at the airport when I arrived at the gate or anywhere beyond the checkpoint. And no one would show until 2.45am, which is 7 hours after I arrived. No one to help with their mistake. When staff did arrive I asked for any form of accommodation. Sleeping at airport? Nothing. An earlier connection? Nothing. Cancelation (I unfortunately have another couple flights with this airline) since now I only have 2 days in Montevideo? Nothing. Money or points? Nothing. There’s nothing they can do but pass me off to the next stop. This is my first and lasting impression with them and after my trip it will be my last time flying them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBogota to Montevideo via Buenos Aires
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"I was pleasantly surprised"

(Germany)

Not Verified | On a recent trip to Argentina, I flew with Aerolineas Argentinas several times on domestic trips. I was pleasantly surprised. The aircrafts were well maintained and all flights were on time.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBuenos Aires to Salta
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"service was generally unfriendly"

(Australia)

Trip Verified | Absolutely disgraceful. The airline made us wait 2.5 hours in Madrid to issue our boarding passes. There is no business lounge. The service was generally unfriendly. Everything was an effort. No flat bed. The food came on a trolley and was most unappetizing. No menu printed and only two options. Poor presentation. When we arrived in Buenos Aires, we had to wait 1.25 hours with no announcement or explanation for our luggage. Our luggage was wet and clothes in luggage also wet.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMadrid to Buenos Aires
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will avoid this airline at all costs"

(Argentina)

Trip Verified | A scheduling disaster. Five flights booked, all five were rescheduled. Not only that, but the rescheduling included connections that didn’t make sense anymore: first leg landing after the second leg departs, and with no further options during that day. First, they changed the first flight of five, and only offered to rebook that one for free (even though it affected the following 4) so I had to pay for the change of the following four flights myself. Then, as the dates approached they changed (multiple times) the remaining four flights, up to the point that my last flight is to a completely different city. I will avoid this airline at all costs whenever I have a choice. An embarrassment and a scam.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBuenos Aires to San Juan Domingo Faustino
Date FlownFebruary 2022
Value For Money 12345
no
1/10

"Awful customer service!"

(Brazil)

Trip Verified | Awful customer service! I booked 5 flights with the airline. 1) Customer Service not responsive: I had to miss my 4th flight due to an unexpected situation. The airline allows change/cancellation if it is >1.30hour prior to the flight time - I have tried contacting the airline by calling and WhatsApp, no replies - I had no choice but to forego this booking and purchase a new ticket from a different airline. The WhatsApp reply came 12 hours later and did not even read the chat above. 2) Unclear policies - As a result of missing my 4th flight, the airline automatically removed my 5th flight from the system - The airline did not allow me to check in and I had wasted 1 extra hour in talking to the sales office. The sales office wouldn't issue a new ticket for me as it is "impossible" to fly today now, the earliest flight available is in 2 days which is unacceptable. 3) Awful service from staff - I complained "how am I supposed to know?" that they would remove my 5th flight because I missed my 4th one (they are 1.5 days apart), the staff responded "now you know" - The staff even scolded me for not arriving to the airport earlier.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBuenos Aires to Sao Paulo
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"told us we would have to wait 8 hours"

(Canada)

Not Verified | Having booked flight over a month in advance, they over sold the flight. Did not notify us until we were at the check in counter, 90min before the flight. Basically told us we would have to wait 8 hours and hopefully get the next flight. If you are thinking of booking with this airline please reconsider. For your own peace of mind. Customer service is not in their intentions, only taking your money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBuenos Aires to Tucuman
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no