Aerolineas Argentinas

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 247 reviews
5/10
3 star Skytrax Rating
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2/10

Aerolineas Argentinas customer review

(Australia)

SYD-EZE no online check in a real mess at the check in even though Qantas were doing it. Food out on the night flight was okay but could only have 1 half glass of wine. Trip back again no online check in be at the airport 3 hrs before but had to stand around for 50 mins before any processing began. Was told 3 weeks before the flight it would be delayed 20 mins - got to the Airport it was shown to be 1 hr delay but eventually the 8.30am flight departed at 11am. Food was dreadful but this time could get more than 1 glass of wine. There was no explanation as to why the flight was delayed. Experienced similar on Austral (a subsidiary) had to be there 2hrs before and it still departed late. Iguazu-Salta cheese sandwich offered which was thicker - the bread or cheese? No online check in but their adds tell a different story.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Aerolineas Argentinas customer review

(Australia)

My husband and I recently travelled on Aerolineas Argentinas from Buenos Aires. There was no facility for web check-in or to have our seats pre-allocated prior to check-in. We arrived more than 2 hours prior to the flight to be told that the only way we could sit together was to take 2 middle seats in the centre row of the plane. The A340 has a 2-4-2 configuration. In such a configuration 50% of the seats are aisle seats. However it appeared that almost all had been pre-allocated prior to the ordinary check-in opening. In the end we were offered an aisle and a middle seat in the very back row. It is time that Aerolineas recognized that families are entitled to expect to sit together on long haul flights without having to take the worst seats on the plane. Other airlines manage to do this why cant Aerolineas?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Aerolineas Argentinas customer review

(Australia)

SYD-EZE-SYD. Only use AR to get from SYD to EZE if you can't avoid it! The seats are rock hard but with better leg room than many. No on-line check-in or seat selection. No early bag drops on transfers meaning I had to wait for 3 hours at EZE before passing through immigration. (At 2am.) No in-seat entertainment and the two in-cabin screens-and sound - only worked part of the time. The same low res movies shown in both directions. The food coming back from EZE was the worst I have ever had on an airline with a tiny dried-up croissant tiny hard roll and insipid yoghurt offered as breakfast and pasta with a teaspoon of tasteless tomato sauce for lunch. I could not even get any pepper when I asked. Red wine was good though. Food out of SYD was much better. Excellent new terminal C at Ezeiza and 57 nice new aircraft in Argentina - pity these advancements don't extend to the Australian part of the operation. Contrary to a lot of the other reviews I found the staff to be friendly and helpful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Aerolineas Argentinas customer review

(Australia)

Sydney-Buenos Aires. We arrived safely which is about the only good thing I can say about this flight. The first time a crew member smiled was saying goodbye as we left the plane. No IFE to speak of no drinks (water) offered after dinner no snacks lights turned off and staff disappeared. Breakfast was cake and very cold solid bread roll. Very poor. Not looking forward to return flight home.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Aerolineas Argentinas customer review

(Argentina)

I'm a frequent business class customer although on domestic flights this 'business class' turns into 'club economy'. It is hard to understand that the most expensive seats carry the name 'economy' attached to them. The catering service is very poor excluding alcoholic drinks and real food which is replaced by sandwiches served in a a very 'low cost' style box.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Aerolineas Argentinas customer review

(Australia)

Sydney to Buenos Aires. Was travelling on the great unknown with this airline so I kept my expectation's low. Plane full with lots of legroom for 18 year old plane. Food was ok with snacks and drinks which you had to get yourself. Great views of the Antarctica if only the staff would let us see most of the flight the shades were kept down. Bring your own entertainment but they did show a couple of movies. For $1200 round-trip plus 2 internal flights I really can't complain.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aerolineas Argentinas customer review

(United States)

After a six month assignment in Argentina flying almost only Aerolineas Argentinas and Austral I was pleasantly surprised with the experience. Almost 30 domestic flights and no cancellations only one significant delay (3 hours) due to airport strike. Service good to excellent free snack (5-8 dollar value to US domestic standards) beverages offered once or twice (even on flights under an hour) Flight attendants friendly and efficient. I am impressed it is now better than any domestic option in the US.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Aerolineas Argentinas customer review

(Australia)

Sydney to Buenos Aires then to Santiago and return. Flying to and from Sydney the seats were very hard and uncomfortable. The plane seemed very old. Inflight entertainment poor quality TV and screen. Food was just bearable. The only flight that left on time was the one out of Sydney. First and last time flying with AA. Delay in BA to Santiago due to not wanting to fuel the plane in the rain. Delay from Santiago to BA no idea why. A supposed delay of 22 mins which turned into just over an hour from BA to Sydney which caused me to miss my connecting flight. So overall not happy with the experience. Also trying to check in at Santiago to fly to BA took the check-in lady well over half an hour. Real disappointment for a holiday I had waited 1 year for.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Aerolineas Argentinas customer review

(Australia)

We flew on direct flights Sydney to BA return in September 2012 - the attraction of a lower business class fare than competitors and a direct flight swayed us into trying the airline. The outward flight left early from Sydney and arrived early in BA. The return flight left 30 minutes late but picked up the time on the way home. On both sectors the service was prompt and efficient. Food and wine was good but not presented as top tier carriers would present. The entertainment system was archaic limited and not on demand. This is well documented by other reviewers. We took kindles and an ipad and once we watched one movie we were quite happy to read and play. Views of the Antarctic ice sheet also kept us amused on the way home. Seats are old style business but we did sleep nearly 9 hours on the night flight on the way over. If this one experience is the norm for this sector I would recommend the business class offering given the price advantages - you can overcome the most significant weakness (IFE) by buying movies for your ipad and you can buy plenty for the saving in air fares.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Aerolineas Argentinas customer review

(Australia)

Sydney to Buenos Aires return. The aircraft used for this route are old but seats are as comfortable as other airline's with more legroom than most. The meals were adequate if not great with ample self serve snacks. Drinks available throughout the flight and the service was polite and friendly. Taking my own entertainment (on a tablet) was no problem considering the savings being made on the price of the tickets compared to the prices charged by the competition. I also caught several Aerolineas regional flights in South America on new aircraft as it is are in the process of adding new aircraft to its fleet.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes