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WOW air Passenger Reviews and WOW air Customer Trip Reports



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WOW air customer review :  12 February 2014 by Tracey Kelly (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Reykjavik, flight numbers: X9202 and X9205. Flew for the first time with WOW air on Monday Feb 3rd. Staff were excellent, very funny doing the safety check and throughout the journey. Had booked extra seat room and that was great. Came back on Sunday 9th, different staff but just as lovely. Will use again.



WOW air customer review :  10 February 2014 by Kunwar Singh (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brilliant staff, very helpful, lovely plane and clean. Both staff at Keflavik airport and at Gatwick helped us. We travelled on 3 Feb 2014, 11.15 am from Gatwick and back from Keflavik on 6th Feb at 15.35.



WOW air customer review :  7 February 2014 by C Mearing (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from LGW Gatwick to KEF Reykjavik in Feb 2014 and were very impressed. Staff were friendly and reassuring, professional and funny! Flight was bumpy due to high winds but no problem for the newish A320s. Food and drink fine. Flights left and arrived on time, both ways. Usually fly Easyjet but wish WOW had more services worldwide - I'd go with them!



WOW air customer review :  31 January 2014 by J Harverson (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Reykjavik on WW202 on 19 Jan and was pleasantly surprised. Stewardesses looked like they did 40 years ago very smart and very professional and with a sense of humour. Return was WW205 on 23 Jan, both landings were superb, we are quick to complain but credit is due to all the staff involved on both flights. Would definitely fly with them again.



WOW air customer review :  22 January 2014 by Mathew Smith (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LGW-KEF return just before Christmas. Flights were on time. There was a good choice of food and drink on the plane along with some good deals - much cheaper than Iceland itself. The cabin crew were excellent - friendly and helpful. We flew back to LGW during a heavy storm and the flight landed safely despite heavy wind and rain. A lot of other flights were cancelled or diverted. Overall a very good experience. WOW do not feel like a low cost carrier although legroom could be a bit better.



WOW air customer review :  3 December 2013 by L Spring (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Wow is one of the friendliest airlines I have ever flown with. Everything was straight forward from the check in to the flight itself. I have never experienced such friendly and up beat staff for the whole flight. It really doesn't feel like a low cost airline!



WOW air customer review :  15 November 2013 by R Harrison (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-KEF, 8-13 Oct. Quick check-in, had pre-booked seats. Slow boarding due to large numbers of cabin baggage needing to be stored but flight departure on time. A320, cramped seating but typical of a low cost airline, friendly and helpful staff and early arrival into KEF. Baggage off quickly. On return check-in slower, pre-booked seats were not honoured, staff very strict over hand baggage. Messy boarding and slightly late departure. Again onboard staff extremely friendly and helpful, however little to no announcement from flight deck throughout. On time arrival into LGW and baggage off quickly. For the price was impressed, however online check-in is needed.



WOW air customer review :  11 October 2013 by M Gillooly (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from Reykjavik to Dublin recently and it proved to be one of the most pleasant, enjoyable and entertaining flights I have taken. Our good fortune was to encounter a wonderful crew with a fantastic sense of humour, in particular the air hostess who made all announcements. There was a spontaneous round of applause when she completed the safety announcements - I think it was the first time I ever actually listened to them - she was so funny and entertaining. She received her second round of applause when we landed - again a wonderful commentary on weather temperatures etc.It proves flights can be entertaining, pleasant and enjoyable - and at no extra cost. I would definitely fly with Wow again.



WOW air customer review :  17 September 2013 by M Zmu (Poland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SXF-KEF-SXF, both flights on board of the same A320 in WOW livery (LZ-WOW). Aircraft was in a very good condition, clean and comfy seats, leg room quite good for a low cost carrier. Both flights on time, smooth boarding, quite fast check in. Flight attendants very nice and helpful. Funny safety demonstration included. Very nice experience overall, I'd say it's a very good value for money. I would definitely fly with them again.



WOW air customer review :  11 September 2013 by A Lanz (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-KEF-LGW over the August bank holiday weekend. I was rather sceptical when booking as I have never heard of the airline but was positively surprised by the experience considering the are marketing themselves as a LCC. I had to rebook my flight back and they obviously charged a (reasonable) rebooking fee plus fare difference but it was a easy, simple process. Check-In at LGW was smooth and without any issues. My friend checked in about half an hour earlier but they kept a seat free next to him until I checked in, which was great. Obviously, being a LCC there's only buy on board stuff, but crew was incredibly friendly, funny and efficient. Oh and there's inflight entertainment showing a movie on the overhead screens. The A320 was leased from Air Bulgaria and still had their saftey card in the seat pocket but it was clean and quite comfortable with decent pitch and seat recline (contrary to other LCCs where it's more of a chicken farm experience). On the way back, because there were 3 flights leaving roughly at the same time, the queue was quite long but again check-in staff was efficient and friendly. Flight uneventful, crew friendly and both flights on time arriving slightly early. I would definitively fly them again.



WOW air customer review :  8 July 2013 by M Hartt (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-KEF-LGW this past week. Two totally different experiences. This one covers the outbound LGW-KEF, will do separate one for KEF-LGW. Outbound LGW-KEF was on a nearly new Airbus A320 that was on loan from Air VIA but painted in WOW Air livery. Flight attendants were very friendly, witty, and generally fitting of the attitude that WOW Air wants. Check-in at Gatwick was a bit slow, mainly because the four agents were weighing most hand luggage to ensure it was under the 10kg requirement. Onboard food seemed fine - had a ham and cheese baguette that was hot and tasty. Prices seemed reasonable. They had some good beer specials going and were more than happy to promote them! Overall experience was good - certainly better than anything I've experienced on RyanAir or EasyJet. The price was far better than Icelandair for my travel dates. Biggest disappointment is the lack of online check-in.



WOW air customer review :  8 July 2013 by M Hartt (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KEF-LGW return. Totally different experience than the (very enjoyable) outbound. My flight was on a very old (25+ years) MD-83 owned by SwiftAir, a Spanish charter airline with some scheduled service I believe. In all my years of flying, I don't think I've ever been on a plane in worse condition inside. Ripped carpet, tons of places where serious scrapes and dents had been painted over, shabby seats, loose interior panels and just a general level of dirt and grime, etc. It was a huge contrast to the nearly new A320 on my outbound and really does a disservice to WOW Air, because it felt entirely bargain-basement. Crew was half-WOW Air and half-Spanish, and the Spanish side was fine but rather brusque. No in-flight entertainment. Check-in was pretty slow - about 100 people in line, maybe 8 agents. They moved quickly but still a fair bit of waiting. I'd recommend WOW Air as I'm sure that this plane won't be around long. I'd certainly think about avoiding them if more of these MD-80s are going to be part of their fleet on a regular basis.



WOW air customer review :  21 March 2013 by Mike Causer (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew London Gatwick - Reykjavik return on 15/17 March. Both flights on time - smart clean planes - Avion Express livery. Crew smart and attentive. Image was welcoming with a humorous touch. Check-in good at both airports for a budget airline. Upgrade prices for extra legroom seats were good value. On board prices and selection reasonable. As part of a WOW package including tours it was well organised and good value for money. Would definitely fly WOW again.



WOW air customer review :  24 January 2013 by Halldorsson Sigmundur (Iceland)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with this new entrant to the Icelandic market KEF-CPH. Despite the name, the experience was very much an average low cost experience. No online check-in, so long line in KEF for check-in. However, check-in staff in KEF did a good job and with plenty of counters it was a relatively painless experience. Not direct ramp boarding. So you'll get to experience the 'fine' weather in Iceland first hand. Flight was operated by Air Via from Bulgaria. Excellent operation and plane in great condition. If Wow continues their co-operation with Air Via I have no hesitation in flying them again. Service on board exactly what I expected from a low cost. The usual assortment available for sale. Crew was a mix of Wow staff and Air Via staff, but I was happy with both the attention we got and attitude of the crew. It's worth a try, but ok might fit better than wow.



WOW air customer review :  10 January 2013 by N Holdsworth (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Second time on WOW, LGW to KEF 21st December. Slight delay and long queues at check in (possibly caused by lots of passengers arriving very early for a later flight). Inflight experience excellent - comfortable seats, great crew, reasonable prices. I would have no hesitation in flying WOW again but will be watching their on time record closely.



WOW air customer review :  23 December 2012 by Michael Shoesmith (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

7th December 2012, LGW-KEF. Iceland Express and Wow have merged now. Smooth check-in, smooth flight, very quiet engine noise planes and the staff seem polite and efficient. The planes are very new and spotlessly clean apart from some chewing gum in my inflight magazine. There is no flight entertainment, but you do get a screen which tells you about your flight routing which was a nice change for a budget airline - actually I was impressed! Prices for food and drink are reasonable for an Icelandic franchise. I will definitely travel with them again!



WOW air customer review :  24 October 2012 by N Holdsworth (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Stansted to Reykjavik earlier this summer. Very impressed by the crew and interior of the plane, and the seats were very comfortable. The flights have now switched (at very short notice) to 1x per week from Gatwick. Overall a very new company, but a good experience.






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