WOW air Passenger Reviews and WOW air Customer Trip Reports

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Flew London Gatwick - Reykjavik return on 15/17 March. Both flights on time - smart clean planes - Avion Express livery. Crew smart and attentive. Image was welcoming with a humorous touch. Check-in good at both airports for a budget airline. Upgrade prices for extra legroom seats were good value. On board prices and selection reasonable. As part of a WOW package including tours it was well organised and good value for money. Would definitely fly WOW again.

Flew with this new entrant to the Icelandic market KEF-CPH. Despite the name, the experience was very much an average low cost experience. No online check-in, so long line in KEF for check-in. However, check-in staff in KEF did a good job and with plenty of counters it was a relatively painless experience. Not direct ramp boarding. So you'll get to experience the 'fine' weather in Iceland first hand. Flight was operated by Air Via from Bulgaria. Excellent operation and plane in great condition. If Wow continues their co-operation with Air Via I have no hesitation in flying them again. Service on board exactly what I expected from a low cost. The usual assortment available for sale. Crew was a mix of Wow staff and Air Via staff, but I was happy with both the attention we got and attitude of the crew. It's worth a try, but ok might fit better than wow.

Second time on WOW, LGW to KEF 21st December. Slight delay and long queues at check in (possibly caused by lots of passengers arriving very early for a later flight). Inflight experience excellent - comfortable seats, great crew, reasonable prices. I would have no hesitation in flying WOW again but will be watching their on time record closely.

7th December 2012, LGW-KEF. Iceland Express and Wow have merged now. Smooth check-in, smooth flight, very quiet engine noise planes and the staff seem polite and efficient. The planes are very new and spotlessly clean apart from some chewing gum in my inflight magazine. There is no flight entertainment, but you do get a screen which tells you about your flight routing which was a nice change for a budget airline - actually I was impressed! Prices for food and drink are reasonable for an Icelandic franchise. I will definitely travel with them again!

London Stansted to Reykjavik earlier this summer. Very impressed by the crew and interior of the plane, and the seats were very comfortable. The flights have now switched (at very short notice) to 1x per week from Gatwick. Overall a very new company, but a good experience.

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