✅ Trip Verified
| Paris to Chicago via Rekjavik. I am highly disappointed with this airline company. This flight has been cancelled last minute and the communication was super bad. They couldn't put me in another flight before January, 16th (at least!) so they offered me to change the arrival destination. I did it for Boston, thinking that they would take in charge the ticket from Boston to Chicago. They didn't. They provided me a hotel in Paris. I didn't need it so I let them know, thinking that the price of the hotel that they didn't have to pay could cover my plane ticket or at least, a night in Boston in case of a night stopover. Despite all these efforts, nothing is done to help me. I am now 4 days late on my agendas, and I have to pay for another unplanned ticket. Plus, since I didn’t know if the flight would be canceled or not, I have to buy a hotel night in Boston as well. The communication is really bad, slow, not effective, nor helpful and definitively not reassuring for their customers. Then, finally the flight arrived but not without any trouble either. The flight from Paris to Iceland has been delayed for more than a hour, I had less than 15min to change, go through the security check and arrive at the opposite part of the airport for the connexion. After a cancellation, you can’t even imagine the stress this late arrival has generated ! And obviously: no communication from WoW whatsoever. The personnel on board told us that we will have time to go to the plane no problem : I had to run like crazy and to beg a security agent to let me pass in priority. Is that “no problem” ?! Final point, the confort on board. Take the larger seat! It is needed if you don't want to spend your flying time with your legs stuck into the front seat. There is absolutely no place to put your legs, your arms, nothing. There is one plug for two. Very convenient if your neighbour already uses it for his/her computer, phone or anything else. Don't even imagine to have a TV for your transatlantic flights. It doesn't exist! Flying with this company is just a real nightmare, very long and boring! I hope you bring your own bottle, because event a glass of water isn't free. After that, just do what you want and pray for a safe and easy flight if you choose this company. That is the only solution not to get to many troubles!