WOW air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 308 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
8/10

"modern-looking purple décor"

(United States)

Verified Review | I wasn't expecting much when I booked a $279.99 ticket from Berlin to Boston via Keflavik 2 days before I made the trip. I saw that food as well as baggage was for extra purchase. Knowing I would only be carrying one suitcase I did not make any preparations regarding food or baggage. The ticket attendant told me that it would cost me money to ship my baggage. However, after my card was declined, she waived the fee. I was pleasantly surprised when I boarded the plane with its modern-looking purple decor. Clean seats and nice carpet. Pleasant experience on the aircraft. The attendants wearing magenta and looking like models. It's also convenient that all the seats have American as well as different varieties of European electric outlets for your laptop, phone, whatever. I just wish that the aircraft had wifi. I purchased a sandwich for $9.99 and a drink for $3.50. A little on the expensive side but okay. Both legs of the trip, Berlin-Reykjavik and Reykjavik to Boston went smoothly. My only complaint with the airline, besides the lack of wi-fi on board, is that they lost my baggage from Reykjavik to Boston. However, since it was the heavy suitcase they had shipped anyway for free, I'm not complaining that they eventually found it (a week later) and are now shipping it to my home for free. That means it has made its way from Berlin, Germany to the Midwestern United States for no cost whatsoever to me.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBerlin to Boston via Keflavik
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"lack of service is friendly"

(Denmark)

Verified Review | Miami to Copenhagen via Reykavik. I couldnt book a ticket online because it kept "Declining" payment and I got an Error message saying that I should call hotline and give them the error message. I called their Hotline and they didnt care about the Error Message. No matter what I said, they declined and kept talking and talking without listening. They claimed it was not possible to book other than Economy seats through their hotline then suddenly they found my Pre-Reservation through my Email and could confirm that I indeed had their Extra Economy Seat up front. They went ahead and processed it and I ended up not getting Food or Extra luggage. I had ordered extra luggage (2nd check-in luggage), but if you havent flown with them before before and you order the full package and it says 1 luggage (and not the other things like seat and carry on extras) you assume that the 1 luggage stated is the extra luggage, so I ended up having an argument with them at Check-in. There were several double bookings on the flight where people had the same seat number in their Premium Economy seats. The service is friendly or rather, the lack of service is friendly. They could learn a lot from Norwegian that just make everything so simple and fast. They constantly jabber in the loudspeakers before and during the flight.
Type Of TravellerBusiness
Cabin FlownPremium Economy
RouteMiami to Copenhagen via Reykavik
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I have ever flown"

(United States)

Verified Review | Washington to Amsterdam via Keflavik. On my way to Amsterdam, my bag did not make it to my flight from Iceland to Amsterdam. They informed me that it would be on the next flight to Amsterdam and they would deliver it to my house. I called every day of my vacation, from August 21 to August 26 and Wow Air said they still could not locate my bag. I decided to go to the airport (AMS) early on my way home to the USA to see if I could find it. When I got to the airport I found my bag in less than 10 seconds. It was sitting right at the baggage claim help desk and it was quite evident that no one even looked, because If they had, they would have found it in 10 seconds, like I did. Wow Air left me in Amsterdam for a week with no clothes and made no effort to help me. Wow Air is the worst airline I have ever flown. Absolutely terrible.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteWashington to Amsterdam via Keflavik
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"reviews are 100% correct"

(United States)

Verified Review | I am writing this review from the airport. I believe most of the reviews are 100% correct. The day I booked my ticket to Amsterdam I called WOW and asked to order a special meal for myself. The customer service guy told me that I can order it on the counter at the airport, but at the airport WOW air representative told me that he can not do any thing and told me that I had to order the special meal 24 hours prior. I don't know what I am going to do?
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSan Francisco to Amsterdam via Keflavik
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"great way to travel cheaply"

(United States)

Verified Review | WOW air is a budget travel airline. Baggage fees, paying for food, etc is disclosed on their website. Bring your own food, snacks and drinks on board are expensive. Bring an empty waterbottle, fill it after security. Or, factor paying for your drink into the price of wow air. Factor bags into price. For me, I brought my school sized backpack and managed to fit a week of clothes into it. Every airline has delays, late flights or even cancellations. I flew 4 flights, and one of my flights was delayed two hours. Wow air is a great way to travel cheaply.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteParis to Keflavik
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"given a flight 3 days later"

(Canada)

Verified Review | Montreal to Paris via Keflavik. After cancelling my flight at the gate due to technical difficulties, I was put in a hotel near the airport and given a flight 3 days later. I was then told my flight was moved to the following day, spent another 7 hours at the airport only to be told it was still in 2 days and also that I had to change hotels. I was put in a disgusting non-functional Holiday Inn (stains everywhere, broken power outlets) for the remainder of my stay. No further compensation was offered, I am still waiting to be reimbursed due to the flight cancellation.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMontreal to Paris via Keflavik
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"staff were so unfriendly and rude"

(Austria)

Verified Review | Flew WOW air from Reykjavik to Düsseldorf. Where should I start, the purpose of the check-in staff is just to generate as much money as possible before passengers can enter the plane. If just one inch of cord was hanging over the personal belongings measurement box you had to pay, this is ridiculous. Girls in tears and startled elderly passengers. The staff were so unfriendly and rude, told the girl to shut up and pay or just stay in Iceland, are you serious? The seatpocket from the seat in front of me was broken so I had even less room for my legs, when I asked if someone could fix it or if I could have another seat they just ignored me. Never again.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteReykjavik to Düsseldorf
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"the crew were very friendly and helpful"

(United Kingdom)

Verified Review | I was terrified of flying with WOW air after reading the reviews on this site, but my own experience was fantastic. It is true that having to pay for carry-on luggage is quite annoying, but we only paid for one carry-on and then we brought two big backpacks and a handbag as free 'hand baggage' and nobody said anything. The flight from London to Keflavik was extremely punctual and arrived at our destination half an hour before the scheduled time, which was great. The flight from Keflavik to London was delayed two hours, but they told us beforehand and therefore we could enjoy two more hours doing sightseeing in Reykjavik. Due to the lack of in-flight entertainment, the planes might be quite bad for intercontinental flights, but for our three-hour flight, it was way better than Ryanair and other similar low-costs. I'm a very anxious flyer, but the crew were very friendly and helpful, and I found the fact that it was a very modern aircraft reassuring. And most importantly, the price was unbeatable.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLondon Gatwick to Keflavik
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"worst flight we ever had"

(United Kingdom)

Verified Review | Miami to Bristol via Keflavik. That was the worst flight we ever had. They changed the departure time on the same day without consulting us. We barely made our flight on time! We specifically required to be sitting together but we were not (same with many passengers). After negotiating for 15 minutes, some of us were allowed to change. We got reprimanded by the crew for daring to raise this issue. The plane was unbelievably small. Sitting for 8h like that was very painful (in the literal sense of the term).
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMiami to Bristol via Keflavik
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"It was just impossible to sleep"

(Belgium)

Verified Review | This was a three hour early morning flight from Keflavik to Brussels with barely any service and no inflight entertainment, but this is what you expect when booking a "low cost" airline such as Wow air. The three positive points of the flight where the seats, which where comfortable and had enough leg room for tall people, the on-time arrival, and the aircraft, which was brand new. However, the ambiance on board seemed more like we were in a bar than in an airplane. It was just impossible to sleep even with ear plugs (departure was at 6.15am). Some young people in front of us were talking loudly and buying several bottles of strong alcohol. Even though they seemed pretty happy and kept speaking very loudly, the air hostesses seemed to find it funny to sell them even more beer or strong alcohol. The air hostesses should have noticed this and asked them if they were still sober to buy any other alcoholic drink. I spent two thirds of this early morning flight breathing alcohol. Moreover, the cabin staff were not very enthusiastic and acted, in general, very robotically.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKeflavik to Brussels
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no