WOW air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 381 reviews
3/10
3 star Skytrax Rating
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1/10

"Worst airline I have ever flown"

(United States)

Trip Verified | Keflavik to Boston. Worst customer service I have ever experienced. I paid for the XXL leg room as I was traveling with a lap infant, the plane was over 3 hours late, had to stand in gate hallway for over an hour, then the plane we were bussed to did not have the XXL seats! I've been trying for weeks to get a refund for the extra amount I paid for XXL seats. Customer service hotline has taken over 2 hours to finally speak with someone, and then when I spoke to a person she told me to email the complaint with image of boarding pass. Received an email 2 weeks later that I could tell was automated and basically said sorry for the delayed wait time "if you still need assistance relay to this email." Absolutely disgraceful. I will never fly Wow Air again. Worst airline I have ever flown.
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteKeflavik to Boston
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no



30th January 2018 : WOW air response

WOW air does not respond to comments

1/10

"Stay clear of this company"

(United Kingdom)

Trip Verified | Extremely bad experience with WOW! I called to cancel my booking 20 minutes after booking it and they refused to refund me. They said that the reason I'm not eligible for a refund is that I paid in £ not $ but I live in the UK and when I pay with my card over the internet, I have no control over the currency it's paid in. They also refused to put me through to a manager and hung up on me. Stay clear of this company. I've never heard of them but as far as I'm concerned they are a scam and I will be taking this further to get my money back.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMiami to Gatwick via Keflavik
Date FlownJanuary 2018
Ground Service 12345
Value For Money 12345
no



30th January 2018 : WOW air response

WOW air does not respond to comments

1/10

"connecting flight was canceled"

(United States)

Trip Verified | Miami to Keflavik. My flight was delayed and then our connecting flight was canceled, therefore they denied us boarding. We were instructed to call customer service as there is no physical help desk, but of course no one answered. Many people were in this same situation. I filed a claim for tours and hotels booked, but they were dropped as well. No compensation was given.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteMiami to Keflavik
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



30th January 2018 : WOW air response

WOW air does not respond to comments

2/10

"not be the airline I'll fly with"

(Canada)

Trip Verified | Toronto to Berlin via Reykjavik. We flew to Berlin with WOW November 30th, 2017 with a short layover in Reykjavik. I checked a suitcase and paid the fee. The suitcase arrived in Berlin 24 hours later with a red sticker, indicating it had been opened at customs. The problem was two brand-new items, Christmas gifts, were missing from the suitcase. When I informed WOW of what happened, I got a polite response about how sad the felt and for me to contact the police. They could not prove anything. They were responsible for my luggage since they charged me a fee to take it. If I ever need to check-in luggage, WOW will not be the airline I'll fly with. They don't take responsibility for your luggage and obviously some people open suitcases and take/steal passenger's belongings. So be aware of that, if planning to check-in your valuables with WOW.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteToronto to Berlin via Reykjavik
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



30th January 2018 : WOW air response

WOW air does not respond to comments

1/10

"the worst flight experience"

(Netherlands)

Trip Verified | WOW air definitely managed to wow me to the fullest by offering the worst flight experience in my life. I was flying from my vacation in the US from Baltimore to Amsterdam with a stopover in Keflavik airport. We got on the airplane in Baltimore without any problem and never expected what was about to happen. After all passengers were on board the captain announced that they have hard time closing the luggage door of the aircraft. He said that it is not supposed to cause any serious delays. After waiting for one hour on board the captain made another announcement that the door is still stuck and they need to find some equipment with hot water to unfreeze it. In the end, we stayed for 3,5 hours on board waiting for them to fix the luggage door. Upon arrival to Keflavik, we were just told to go to the meeting point to receive further information as all flights to Europe by WOW air left without waiting for any passengers who flew from the US or Canada. We waited for 8 hours for any information to arrive without any support or assistance from WOW air. No food or drinks were served, no communication was done whatsoever. In the end, after 8 hours of waiting, all people who missed their European flights were told to fly to Brussels instead and take a bus to their final destination. When we got on the Brussels airplane, we were told two things. First, we will fly with a stopover in London. Second, we need to leave the airplane because UK is not in Shengen so we need to pass the passport control. In the end, our trip took us 28 hours to get to Amsterdam from Baltimore with a total delay of 18 hours. I would not recommend to fly with WOW air even if they offer you a ticket for free. The only reason to fly with them is if you really want to have this WOW feeling that they guarantee with each flight.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBaltimore to Amsterdam via Reykjavik
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



30th January 2018 : WOW air response

WOW air does not respond to comments

8/10

"flights were very late"

(United States)

Trip Verified | Pittsburgh to Keflavik return. The checking had no line at all so that went very smoothly. The flight attendants were pleasant and professional. The seats were small but we flew the cheapest seats possible. The flight was quite pleasant. The pilot kept the seat belt sign off for most of the flight. Much better than domestic US airlines. The flights in both directions were very late. Since we did not have a connection that was not an issue. But other passengers were very concerned about making connections. The return flight was overbooked but I guess enough people chose the free round trip voucher so no one was bumped from the plane. On returning to Pittsburgh the baggage was very delayed as the tugs were stuck in the snow and could not get the baggage to the terminal. But that may be the ground crew and not WOW's fault.
AircraftA321
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RoutePittsburgh to Keflavik
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes



21st January 2018 : WOW air response

WOW air does not respond to comments

1/10

"company is just a real nightmare"

(France)

Trip Verified | Paris to Chicago via Rekjavik. I am highly disappointed with this airline company. This flight has been cancelled last minute and the communication was super bad. They couldn't put me in another flight before January, 16th (at least!) so they offered me to change the arrival destination. I did it for Boston, thinking that they would take in charge the ticket from Boston to Chicago. They didn't. They provided me a hotel in Paris. I didn't need it so I let them know, thinking that the price of the hotel that they didn't have to pay could cover my plane ticket or at least, a night in Boston in case of a night stopover. Despite all these efforts, nothing is done to help me. I am now 4 days late on my agendas, and I have to pay for another unplanned ticket. Plus, since I didn’t know if the flight would be canceled or not, I have to buy a hotel night in Boston as well. The communication is really bad, slow, not effective, nor helpful and definitively not reassuring for their customers. Then, finally the flight arrived but not without any trouble either. The flight from Paris to Iceland has been delayed for more than a hour, I had less than 15min to change, go through the security check and arrive at the opposite part of the airport for the connexion. After a cancellation, you can’t even imagine the stress this late arrival has generated ! And obviously: no communication from WoW whatsoever. The personnel on board told us that we will have time to go to the plane no problem : I had to run like crazy and to beg a security agent to let me pass in priority. Is that “no problem” ?! Final point, the confort on board. Take the larger seat! It is needed if you don't want to spend your flying time with your legs stuck into the front seat. There is absolutely no place to put your legs, your arms, nothing. There is one plug for two. Very convenient if your neighbour already uses it for his/her computer, phone or anything else. Don't even imagine to have a TV for your transatlantic flights. It doesn't exist! Flying with this company is just a real nightmare, very long and boring! I hope you bring your own bottle, because event a glass of water isn't free. After that, just do what you want and pray for a safe and easy flight if you choose this company. That is the only solution not to get to many troubles!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteParis to Chicago via Rekjavik
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



21st January 2018 : WOW air response

WOW air does not respond to comments

1/10

"never fly with them again"

(United States)

Trip Verified | Reykjavik to Boston. Horrible customer service, our flight was delayed an hour and a half which made us miss our connecting flight and had to find our own lodging in Boston for the night. They were rude over the phone and said they would not help us because our flight was delayed less than 3 hours and they were not responsible because our connecting flight was booked they another airlines. Will never fly with them again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteReykjavik to Boston
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



21st January 2018 : WOW air response

WOW air does not respond to comments

1/10

"This airline is a joke"

(United States)

Trip Verified | Do not fly this airline. I have flown from Baltimore to London with a layover in Iceland once a month since November. I am currently sitting in the Iceland airport yet again due to my flight being late causing us to miss our connection. Of my nine flights with WOW all nine have been late and in one instance overbooked causing me to stay a night in Iceland in route to going home. WOW does nothing but tell you they don't know and have accommodated you with the next available flight. My recent issue is my flight from Baltimore to Iceland was delayed due to late arrival. We made up time in the air only to find out our flight left on time ten minutes prior. They held our flight for late arrival in Baltimore yet for over 60 people going to London they couldn't do that for us. This airline is a joke and isn't worth the cheap flights.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBaltimore to Gatwick via Keflavik
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



21st January 2018 : WOW air response

WOW air does not respond to comments

1/10

"I will never fly them again"

(United States)

Trip Verified | Reykjavik to Newark. WOW air definitely does offer a cheaper alternative, which is the only reason anyone would ever fly it. They don't give you water on the flight and there are no screens unless you want to pay a lot to rent an iPad (don't waste your time, it will have like 4 movie options on it). They charge an arm and a leg for luggage, even just for carryon (only one small personal item is included). But you know what you're getting and the point is that it's a value airline. But, I will never fly them again and the reason is that they have the worst customer service I've ever experienced. Their system denied me from online check in and would not let me add my checked bags in advance of the flight. So when I got to the counter and let them know I had tried to do this, the attendant said he had to charge me the desk price but if I wrote an email to them, they would refund me the difference (it's cheaper if you pay before you get to the airport). So I do this and attach documentation of the receipt and instead of refunding me my $20, they refused. Even though it was their fault and I was misinformed by their employee, they would rather lose a customer than return $20 to me? I wrote them back nicely asking again if there was anything they could do to make it right (future bag voucher maybe?) and they said no and I wrote one last time and they have since ignored me. It's just absurd that they aren't willing to bend on such a small amount, but out of principal, I will not be giving them any more of my business. It's not worth it to fly with a company that doesn't care one bit about service or their customers. When you add the outlandish bag fees, the prices don't end up that much cheaper than IcelandAir anyway. Save yourself the headache and terrible experience and fly something else!
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteReykjavik to Newark
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



21st January 2018 : WOW air response

WOW air does not respond to comments