Volaris Passenger Reviews and Volaris Customer Trip Reports     No Ranking Awarded       Add your Volaris Review   Volaris Unclassified Star Ranking   Airline Reviews : A-Z Index   Customer Review scoring : Volaris   8.7 out of 10 19 reviews

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	VOLARIS Customer review :  2 April 2013 by J Bacallado    (Spain)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	TIJUANA-MEX, nearly 4 hour flight. At check in they charge for several things, also for a 19k bag - they say they have a 15k policy. Boarding ok, flight on time. FA's nice, they serve snack and drinks for free. Arrival on time, a little time waiting for bags.

	VOLARIS Customer review :  19 March 2013 by Andre Franca    (Brazil)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	MEX-LAP-GDL-MTY. They can be cheap if you are not flying with a lot of luggage, if you buy extra kilos the final price of your travel can double! Ground staff service is very basic, you must print your boarding pass at home to avoid a 20 pesos fee, the onboard service is very basic, flights are mostly on time, planes new, but not too many options of entertainment, a few audio channels, you also need to bring your earplugs as they do not provide them. Bottom line - an ultra low cost carrier.

	VOLARIS Customer review :  12 March 2013 by Jose Luis Nunez    (Mexico)
	Rating : 4/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	On a flight from Mexico City (MEX) to Chicago (MDW), seats were not very comfortable and it was quite crammed. Flight was on-time. Baggage policy is only 15 kg per passenger for an international flight. Service on-board fine. Not a great low cost airline.

	VOLARIS Customer review :  6 March 2013 by LaVon Collins    (USA)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	I flew direct from Oakland, CA to Mexico. The worst part about the entire situation is there is no assigned seating which I was unaware of. I called Southwest (who I booked it through) to get assigned seats and they told me I would have to pay for them. So, I did because I wanted our family together. I realized the night before departure that I was the only one with assigned seats so I tried to call SW again and they routed me to Volaris. Their on ground customer service is horrible. Interestingly enough, once we got on the plane it wasn't too bad - flight attendants were nice enough, etc. I will not fly them again unless I am forced to.

	VOLARIS Customer review :  5 March 2013 by N Camp    (USA)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Just took my third return flight to Guadalajara, Mexico on Volaris. Our most recent flight was LAS-GDL. Volaris makes no bones about being a low cost carrier but they do provide free cocktails and more than the normal number of snacks. Flight crew is well dressed and very attentive. They have recently revised baggage allowances but do offer fair pricing for additional baggage if you take the option when booking. Our only objection is the manner in which they physically search luggage prior to actual check in at the airport in Guadalajara. It is a tedious and time consuming process.

	VOLARIS Customer review :  19 February 2013 by R Mendoza    (Mexico)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	MDW-GDL. The crew were always available and glad to assist, female pilot was constantly making announcements of weather conditions on our route and reminding us to enjoy the flight. Being a 4 hour trip I was not surprised there was no food, but the snacks offered were sufficient, I even asked for a second round. The in flight entertainment was fine. Volaris is my airline of choice, they always depart on time, and usually arrive 10-15 minutes early to whatever the destination is. They constantly have very good promotions on their webpage. I recommend it.

	VOLARIS Customer review :  6 February 2013 by E Nestel    (Mexico)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	I just flew from MEX to LAS and I was very disappointed with the way Volaris has cramped additional rows of seats into its planes. If you are moderately tall you will suffer through the entire flight. There is absolutely no room for your legs, let alone using your laptop. I don't understand who at Volaris made the decision to add these extra seats, it used to be one of the most comfortable airlines in Mexico, now it is an airline that I would try to avoid whenever possible. In addition, and with no apparent real reason, they have reduced to 15 the number of kg you can carry on your suitcase. If you exceed the limit they charge you US$8 per additional kg. Volaris has put all of its effort in becoming the most uncomfortable and least friendly airline in Mexico.

	VOLARIS Customer review :  5 February 2013 by G Newhouse    (USA)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	I don't know what has happened to Volaris. Over the last 3 years they have gone from good to horrible. I started to fly LAX to UPN flights recently. The web-site is maddening when booking an international fight. Sometimes it works, sometimes it won't or asks you to call customer service. Warning - weigh your bags before you check-in. If you're one pound over, you get charged $50USD. The seat pitch is 28 inches or less. Even a 2 hour flight is uncomfortable because the seats recline too far. Each time I flew UPN they gave me the wrong customs forms. Everyone on all flights had to redo their customs documents! It might be a great place to work but they have young employees with poor training.

	VOLARIS Customer review :  16 November 2012 by H Jarvi    (USA)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Very good carrier. They offer best connectivity available to/from direct destinations at their Tijuana hub, which I fly out most often. TIJ airport underwent a complete terminal renovation and expansion. One has to be careful, Immigration services are before Customs when departing, so make sure you get the tourist permit before checking in. I had printed my boarding pass online, asked if I could check-in at the express counter, and I did, boarding is very simple: people with online-printed passes board first, regardless of any other priority pass or so. Staff very nice, overall service is good, and they take pride on being very punctual (out of tens of flights I've taken, only 1 has been delayed). They have a modern fleet, and planes are neat. Entertainment wasn't bad, though they keep airing the same shows from 6 months ago. When flying into TIJ, always take your passport: both domestic and international arriving passengers go through passport control. Apparently, the airport treats everyone as international passengers, as I mentioned above, both departing or arriving, one has to undergo customs and passport control.

VOLARIS customer review :  31 August 2012 by A Valdivia   (USA)

Had to take an unplanned flight with 30 family members to ZAC (Zacatecas) from TIJ (Tijuana). Tijuana International Airport is very nice. Security is pretty stringent. They have a couple of check points with army officers. Check in was not the best but we made it on the plane on time. The plane was an A320. Clean. On- board staff nice. They handed out alcohol, soda, water, and chips. The flight was smooth and arrived at ZAC on time. Check in on the return flight from ZAC to TIJ was not good. They apparently sell some sort of fast pass check in which delayed those that did not want to pay for that service by about an hour as they got first priority. We made it on a packed plane. Flight crew was great. Arrived on time. I would fly them again. They are very reasonably priced and offer great service.

VOLARIS customer review :  18 June 2012 by Tim Wells   (Germany)

MEX to CUN. The behaviour of Volaris staff especially was the most disgusting I have experienced from any airline staff anywhere in the world. They deliberately placed me on the Volaris flight knowing full well the situation and consequences of that action. They knew full well I would miss my onward flight and that no arrangements were made for my onward journey. I was just passed on by them to Cancun despite their assurances and despite them knowing the consequences.

VOLARIS customer review :  19 May 2012 by Filip Maciagowski   (Poland)

Very good price! (254 USD for 4 flights on route Oakland-Mexico City-Cancun). Very nice new planes. They offer free luggage, snacks, drinks and alcohol. Very nice, helpful cabin crew. One minus - they cancelled one of my flights and changed it for another one (without my approval) and then didn't inform me about it.

VOLARIS customer review :  11 May 2012 by Jose Alves   (USA)

Good pricing structure, especially when ticket is purchased during their frequent promotions. Service overall is good, especially onboard. Ground personnel leaves a lot to be desired, especially at boarding when all announcements are made without the aid of a loud speaker and in Spanish only. There is no respect for anyone needing special assistance with prior boarding. Boarding is divided into 2 groups, electronic check-in and boarding passes. Additionally, depending on the airport, higher numbers may be boarded through the rear of the aircraft through a different gate. More attention needs to be given by the gate crew to the client. Be aware, that your carry on luggage may be taken from you and checked in without any rime or reason. Airplanes are clean and onboard simple and efficient. Seating is extremely tight. Don't bother opening the tray on the seat back. Their on time departure and arrival is very good. Volaris can be a good experience as long as travel is aware of the pitfalls.

VOLARIS customer review :  14 April 2012 by Christina Wickman   (USA)

La Paz to Tijuana. They took our carry-ons at the door in La Paz, telling us overhead bins were full and offered to check our bags into the hold. We boarded believing our carry-on bags were safe. However, when we arrived in TJ, our carry-on bags were not on the carousel. Volaris luggage office advised that our carry-ons were overweight and were still in La Paz. We would have to pay $1,650 pesos for them to be sent to TJ. When we contacted Volaris the following day, the best offered was to "reduce the fee to $1,100.00 pesos and send carry-ons to San Diego International." We evaluated our options and concluded that we were going to have to pay the extortion demand. We strongly suggest you do not allow them to check-in your carry-ons.

VOLARIS customer review :  7 March 2012 by G Kohen   (USA)

Tijuana to Guadalajara. TJ airport new and spotless. Check-in crew very friendly, plane new and very comfortable. Offered two drinks rounds and snack services on a 2.5 hr flight. Crew friendly. Look forward to flying them again.

VOLARIS customer review :  17 November 2011 by P White   (USA)

TIJ-MEX-GDL-TIJ roundtrip. Volaris gives you 72 hours ahead of the flight for on-line check-in and boarding pass, a great advantage. For some reason they've changed the seats on their planes, from TIJ-MEX there was no leg room at all, and the seats did not recline (they weren't broken, they simply had no recline button). The most uncomfortable flight I have ever been on. A real change from the Volaris of a year ago, which was always comfortable if not fancy. The same coming back (MEX-GDL-TIJ), passengers are wedged in, making a 3 hour flight feel endless. Good price, but if you're over five feet six inches tall, do not fly Volaris!

VOLARIS customer review :  14 January 2010 by G Pierce   (USA)

TIJ-OAX round trip. Check in at Tijuana airport was a nightmare, both securing the tourist visa and airline check-in. Volaris had only 1 line for each of 5 outbound flights, each station manned by only 1 agent. The agent handling check in for Oaxaca was so slow we nearly missed the flight. The plane was clean and comfortable, the pilots and crew efficient, friendly, very professional and bi-lingual. Return flight was smooth from check-in to landing. Both flights departed and arrived on-time. Beverage service and packaged Mexican snacks were only food options. All baggage for our group of 6 arrived at both destinations with no damage.

VOLARIS customer review :  3 September 2009 by C Pratt   (USA)

TIJ-MLM using the Volaris Shuttle Service from downtown San Diego. All Volaris staff were friendly and helpful. The aircraft was new, with comfortable leather seats and just enough room for taller passengers. Staff served free drinks (even alcohol!) and a selection of chips - much better service than you'd expect given the price you paid for the flights. No delays on either inbound or outbound flight.

VOLARIS review : 9 November 2007 by B Hübbe   (Mexico)

Trip Rating :  9/10

Recommended:

Value for Money:

Cabin Flown:

Economy

PBC-CUN on a so called LC-carrier. A319 to Cancun we left on time, no queue at check-in, excellent service with drinks but only chips. Return again on time and the A319 was 2 weeks old. Helpful FA and good security feeling.