VOLARIS Passenger Reviews and Customer Trip Reports

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VOLARIS customer review :  14 January 2010 by G Pierce   (USA)

TIJ-OAX round trip. Check in at Tijuana airport was a nightmare, both securing the tourist visa and airline check-in. Volaris had only 1 line for each of 5 outbound flights, each station manned by only 1 agent. The agent handling check in for Oaxaca was so slow we nearly missed the flight. The plane was clean and comfortable, the pilots and crew efficient, friendly, very professional and bi-lingual. Return flight was smooth from check-in to landing. Both flights departed and arrived on-time. Beverage service and packaged Mexican snacks were only food options. All baggage for our group of 6 arrived at both destinations with no damage.

VOLARIS customer review :  3 September 2009 by C Pratt   (USA)

TIJ-MLM using the Volaris Shuttle Service from downtown San Diego. All Volaris staff were friendly and helpful. The aircraft was new, with comfortable leather seats and just enough room for taller passengers. Staff served free drinks (even alcohol!) and a selection of chips - much better service than you'd expect given the price you paid for the flights. No delays on either inbound or outbound flight.

VOLARIS review : 9 November 2007 by B Hübbe   (Mexico)

Trip Rating :  9/10

Recommended:

Value for Money:

Cabin Flown:

Economy

PBC-CUN on a so called LC-carrier. A319 to Cancun we left on time, no queue at check-in, excellent service with drinks but only chips. Return again on time and the A319 was 2 weeks old. Helpful FA and good security feeling.