Volaris

✅ Trip Verified | Never fly this horrendous airline. They will change the day of your flight even if you reserved a different day and show you no compassion when you need to get somewhere on a certain day. I’ve never received an issue or service like this. They even have my original flight for today and still won’t give it to me! Will never fly with them again.

✅ Trip Verified | Terrible customer service. I missed my flight and they didn’t announce my name. Instead when I addressed this with the counter, the supervisor on duty made fun of me instead and started talking about me in Spanish with his co workers. They didn’t offer any compassion. Instead of being kind, they were extremely rude and made everything for the next 4 hours a nightmare in reclaiming my baggage.

✅ Trip Verified | During Hurricane Norma, Volaris contacted us via email requesting us to volunteer our seats and offered us a later flight at no charge. Since our other family members flights were canceled and we wanted to continue traveling together and we just experienced a Hurricane, we accepted their offer and selected the same return flights as our family members. We contacted Volaris customer service via telephone 3 times to confirm the information given was accurate. We were told to go to the airport, show the email where we accepted their offer and they would print us new boarding passes at no cost. We were also told it should only take a few minutes and no need to take our luggage. our seats have already been offered to standbys. It took over an hour. We paid an Uber a $100 to take us there and wait for us. Once we got there Volaris rescinded their offer and we had to pay for new flights and were recharged baggage fees. Nothing they told us was true. They sold our seats and we had to pay for new flights. Terrible customer service in person and over the phone.

Not Verified | Hurricane Norma was active while I was there but not yet had arrived to where I was located. This airline called me so that I can sell my ticket out. I said no, why? Well this company had the nerve to cancel my ticket, without my saying. Then I tried using my paid ticket, they told me I had to purchase one. I have mine. So I had to buy me my way out again. I never saw a refund. Do not fly Volaris! Plus cancellations were crazy. Too many going on. I lost my paid flight, ridiculous. Will not recommend them.

Not Verified | While waiting in LA to board my flight to Guadalajara the staff called my name to come up. I went to see them and they rudely ignored me. Finally, after some time, one of the staff told me I had to pay a $40usd visa fee. First off, I am from Canada and we are exempt from tourist visa fees, secondly, I had a resident visa in my passport for which I was traveling to Guadalajara to get my resident card. I showed her my visa and she kept saying I need a card and it's not valid. None of this made any sense. Eventually she called her supervisor after making a scene and admitted she was wrong. The whole thing was suspicious as if she was just trying to squeeze $40 out of me like a dumb tourist. How many people has she scammed before? Or was she just completely incompetent. Either way I will never fly with this trash excuse for an airline again.

Not Verified | First, we were not able to check in online. We arrived at the airport three hours prior to boarding time. However, check-in took an hour and a half. There were just a few staff working at the counter. Upon check-in, we were told that there was a problem with our checkin and they have to change our flight flying to El Salvador and then back to LA. There was no explanation whatsoever. I think it is due to the fact we could not check in online and they gave our seats to other passengers and we had to take another flight. We had wasted six hours at the terminal and at LA we had to spend another $30 for Uber because we missed the airplane shuttle.

✅ Trip Verified | The worst airline you can ever take. Don’t even think about purchasing a ticket with them. It is trouble from the very beginning to the end. Can’t make check in, everything costs extra, customer support is non existent.

✅ Trip Verified | First of all, this was third time Volaris damaged my surfboard. When I made a claim with pictures, they issued me a voucher of $2,000 pesos (mexican pesos). I had to use this credit voucher within 12months, I decided to purchase round trip tickets for sep 2023. When I tried to apply the voucher number, it showed only $1,000 pesos available. I called the customer service but they didn't see $2,000 pesos even thou I have email from volaris stating that I was receiving $2,000 pesos for the damage they caused. I decided to use 1,000 pesos which was all the available credit amount (don't know what happened to $2,000 they originally stated) to purchase the tickets. Then I emailed volaris but they don't seem to understand or they just don't want to admit that they ripped me off for $1,000 pesos I haven't used. Then I attached pictures of my new tickets with cost and screen shot of email regards to $2,000 pesos credit voucher originally they issued. I haven't heard from them since. Volaris doesn't take care of passenger luggage and they reduced the amount of credit they issued. I am very disappointed and I would like to warn people not to fly with them, if you have any other choices.

Not Verified | Employees are rude. Could not check in online, tried about 5 times so I figured I would get my boarding pass at the gate since I wasn't checking a bag anyway. My flight into Los Angeles was delayed and I got to the gate right when they started to board. I explained to the agent what happened and asked her to print a boarding pass. She told me the flight was closed and she wouldn't do it, said I had to go to ticket counter on the other side of the airport to get boarding pass, I would not have made it back in time. I had a seat and a reservation. So I asked could I get a later flight maybe for the next day. Without looking at the computer she told me no! Said nothing was available until 3 more days! Without looking at the computer! So I was stranded at LAX at midnight! Had to call a family member to come and pick me up. Not a good thing for a 75 year old woman. So now I'm out $684 dollars! Because they won't give me a refund. I don't care how cheap they are, I will never fly Volaris! Would I recommend this airline? No!

Not Verified | This is the worst airline ever, they don't care about customers, the employees are ignorant, they don't even know how to organize a line. They do not listen that all. I will never buy a ticket again with them. Prefer pay more but with better service.