Volaris

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 100 reviews
4/10
No Skytrax Rating
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1/10

"never recommend this airline"

(United States)

Verified Review | Guadalajara to San Francisco. I will never recommend this airline to any person flying to or from Mexico. My complaint comes from their lack of competency. On August 7, 2017 my family and I were flying back home after a two week vacation in Mexico. Our flight was scheduled to depart from Guadalajara International Airport at 7:16 am local time. We got to the airport about two and a half hours before departure but the airport was a complete mess from all angles. people lining up in lines that just went in circles and agents sending people to lines for domestic flights when they were flying international and vise versa. After about two hours in line and only minutes left for our flight to depart, it was finally our turn to get our boarding passes. I handed the ticket agent our passports along with my wife's U.S. green card. The agent scanned my kids passports and mine before getting to my wife's passport and green card. After the agent looked at my wifes passport he asked for her green card. My wife and I insisted to the agent that the green card was handed to the agent along with the passport but to no avail. After asking the agent to look around him to see if he had misplaced my wifes green card, he asked us to step aside to tend to other passengers. When he was done with the passengers he asked what we, as a family, wanted to do in regards to only my kids and me fly back home or if we all wanted to stay. While I was arguing with the agent to look one more time around him, I saw the Green card next to him in sight. After seeing that he had made a mistake and almost kicked my family off a plane due to this agents carelessness, the agent made no effort to apologize and stayed silent.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteGuadalajara to San Francisco
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Avoid using this airline"

(United States)

Verified Review | Guadalajara to Sacramento. I arrived at Guadalajara airport 3 hours before my departure flight at least that was what the airline requested all passegengers to do, the Service crew at Guadalajara airport had only one line for all international flights that included Portland, Oakland and Sacramento and some other flights so try to imagine how big this line was they had us waiting 2 .5 hours standing waiting in line to be checked in. They did not had enough personnel to accommodate all international flights in one single line, all passengers were really tired and upset to the point that one customer started confronting the ground crew and all passengers applauded this passenger for voicing their frustration so obiously we end up departing late from Guadalajara to Sacramento. Avoid using this airline at all cost.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteGuadalajara to Sacramento
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"never make up for their mistakes"

(United States)

Verified Review | Tijuana to Culiacan. I have been flying Volaris for years now. I love the flight, but hate how they constantly screw the customer on any changes or cancellations. I guess they get away with it because they are a Mexican company. the latest fiasco was I purchased a ticket. 3 hours later tried to cancel, but they wouldn't let me and get my monies back. I spent hours on the phone with them. They tried to change my ticket instead. they only had change flights that were non direct, probably knowing I wouldn't do it. The direct were available per the online booking, but they never showed those flights if you wanted to change your ticket. It went on and on and on. hours and hours. They would never make up for their mistakes which were numerous.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteTijuana to Culiacan
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"service was horrible"

(United States)

Verified Review | Querétaro to Cancún. I am flying with a 8 month old, a 5 year old, a 12 year old and my wife. My 8 month old baby carriage is a two piece as most of them are since she is so young. One is the baby seat and the carrier. We called ahead of time and made sure we could take it and we were told that we had to check it in as one of our bags, which to start is crazy since many airlines allow you to take your stroller to the door if the plane and check it. When we approach the service desk they wanted to charge it as two separate bags. Stroller being one and the car seat being the other. We told them that it's one stroller but it comes in two pieces due to the age and they did not want to hear it, just wanted us to pay for an extra luggage. After a 5 minutes argument I found a garbage bag where I folded my stroller and place both the stroller and car seat attachment into the plastic bag and finally was able to check it as one bag. The service was horrible and I will not recommend this airline to any one traveling with young kids.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteQuerétaro to Cancún
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"seating is too cramped"

(United States)

Verified Review | Guadalajara to Sacramento. I am a partially disabled senior and I fly back and forth across the border with a cat. I cannot recommend Volaris. The seating is too cramped for a 4.5 hour flight (I am not tall or obese). The desk attendant at the Guadalajara airport lacked training and was unable to deal adequately with my situation. I was charged additional fee for my checked luggage as between the time I booked and paid for the flight, rules had changed, and did not get the seat I requested and paid for. Kind seatmates on the plane interfered for me as the stewardess did not speak English and my Spanish wasn't good enough (or she just didn't want to listen). You are truly pesoed to death on this airline. Everything but a cramped plastic seat is mas dinero.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGuadalajara to Sacramento
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"least legroom I have ever tried"

(Mexico)

Verified Review | Puebla to Cancun. Quick check in in smallish Puebla airport. Service was ok for a budget airline and the plane left on time. Ticket was pretty cheap. Believe had bought an extra which allowed bags to be checked. They were out of food and snacks for sale. Had the least legroom I have ever tried.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RoutePuebla to Cancun
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"saving the money was not worth it"

(United States)

Verified Review | My girlfriend and I live in San Diego, and saw that it was cheaper to walk across the Mexican border and fly out of Tijuana to Cabo San Lucas then it was to fly out of our regular airport we like to use, San Diego Airport. We saved about $300 total on our flight. However, saving the money was not worth it. When we got to the airport, we arrived 1.5 hours early. The staff said we could not check our bag for an hour. About an hour passed and we were furious and they allowed us to check our bag - but don't worry, they charged us an extra $50 for our bag we had already brought on the way there. When we finally got into the terminal, we noticed that our flight should have been boarding, and we asked the front desk why we were not. They said they didn't know. We googled our flight, and it said it was delayed for 5 hours because of the rain, it was 85 degrees and sunny outside, both in Cabo and Tijuana. We are so frustrated with our experience and will never fly with Volaris again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteCabo San Lucas, Mexico to Tijuana, Mexico
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not be flying Volaris again"

(United States)

Verified Review | Mexico City to Los Angeles via Guadalajara. I had a reservation on Saturday Feb 25th for a nonstop flight from Mexico City to Los Angeles, departing at 11:37am, purchased weeks in advance. On February 22nd, just a few days in advance, I received an e-mail saying that my flight was cancelled. No explanation was provided. I was told to call to reschedule. The first time I called, I waited on hold for 15 minutes, never reached anyone, and finally hung up. The second time I called, I waited on hold for 10 minutes before finally reaching someone whose English was difficult to understand, and whose phoneline was filled by background noise. She told me that there were only two options for getting back to Los Angeles. I could either take a nonstop flight departing at 8pm and getting me in to Los Angeles late at night, or I could leave at 7am in the morning for Guadalajara, and then fly from there to Los Angeles. I chose the 7am option, which required me to get up at 3:30am to get to the airport in time. All in all, it was a terrible experience. I have never had a flight cancelled like this by any other airline, and then to have the only other options be a flight very early in the morning or late at night, and to not offer to compensate me was terrible. Not to mention the awful experience with calling the customer service phoneline. I will not be flying Volaris again.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMexico City to Los Angeles
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"online booking system is a nightmare"

(Mexico)

Verified Review | Due to fly Volaris from Puerto Vallarta to Tijuana. The online booking system is a nightmare. Never functions correctly. I tried 3 times to book online. Phone customer service charges you more money than the online system. But the online system never works! The customer service staff are completely unhelpful. Will never fly with this company again. They hide extra charges everywhere. Your ticket price doubles and you don't know why.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePVR to TIJ
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Volaris will not refund us"

(United States)

Verified Review | Chicago Midway to Durango. Purchased same day flight tickets at 10:30 am for 12:15 pm due to a death in the family in Mexico. We live an hour away from the airport and arrived at 11:20 and were not allowed to get on the plane. We were advised doors were closed early at 11:15. I tried to cancel and they stated "the policy is you have to arrive 3 hours before your flight". Again 4 tickets were purchased same day at 10:30, arrived at airport at 11:20, for 12:15 flight. My family sat there, the plane did not leave until 12:30. Volaris will not refund us due to "the policy". I explained this was an emergency, and I am devastated that such a big company can not refund due to the situation.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteChicago Midway to Durango
Date FlownFebruary 2017
Ground Service 12345
Value For Money 12345
no