✅ Verified Review
| Mexico City to Los Angeles via Guadalajara. I had a reservation on Saturday Feb 25th for a nonstop flight from Mexico City to Los Angeles, departing at 11:37am, purchased weeks in advance. On February 22nd, just a few days in advance, I received an e-mail saying that my flight was cancelled. No explanation was provided. I was told to call to reschedule. The first time I called, I waited on hold for 15 minutes, never reached anyone, and finally hung up. The second time I called, I waited on hold for 10 minutes before finally reaching someone whose English was difficult to understand, and whose phoneline was filled by background noise. She told me that there were only two options for getting back to Los Angeles. I could either take a nonstop flight departing at 8pm and getting me in to Los Angeles late at night, or I could leave at 7am in the morning for Guadalajara, and then fly from there to Los Angeles. I chose the 7am option, which required me to get up at 3:30am to get to the airport in time. All in all, it was a terrible experience. I have never had a flight cancelled like this by any other airline, and then to have the only other options be a flight very early in the morning or late at night, and to not offer to compensate me was terrible. Not to mention the awful experience with calling the customer service phoneline. I will not be flying Volaris again.