Volaris

Very good carrier. They offer best connectivity available to/from direct destinations at their Tijuana hub which I fly out most often. TIJ airport underwent a complete terminal renovation and expansion. One has to be careful Immigration services are before Customs when departing so make sure you get the tourist permit before checking in. I had printed my boarding pass online asked if I could check-in at the express counter and I did boarding is very simple: people with online-printed passes board first regardless of any other priority pass or so. Staff very nice overall service is good and they take pride on being very punctual (out of tens of flights I've taken only 1 has been delayed). They have a modern fleet and planes are neat. Entertainment wasn't bad though they keep airing the same shows from 6 months ago. When flying into TIJ always take your passport: both domestic and international arriving passengers go through passport control. Apparently the airport treats everyone as international passengers as I mentioned above both departing or arriving one has to undergo customs and passport control.

Had to take an unplanned flight with 30 family members to ZAC (Zacatecas) from TIJ (Tijuana). Tijuana International Airport is very nice. Security is pretty stringent. They have a couple of check points with army officers. Check in was not the best but we made it on the plane on time. The plane was an A320. Clean. On- board staff nice. They handed out alcohol soda water and chips. The flight was smooth and arrived at ZAC on time. Check in on the return flight from ZAC to TIJ was not good. They apparently sell some sort of fast pass check in which delayed those that did not want to pay for that service by about an hour as they got first priority. We made it on a packed plane. Flight crew was great. Arrived on time. I would fly them again. They are very reasonably priced and offer great service.

MEX to CUN. The behaviour of Volaris staff especially was the most disgusting I have experienced from any airline staff anywhere in the world. They deliberately placed me on the Volaris flight knowing full well the situation and consequences of that action. They knew full well I would miss my onward flight and that no arrangements were made for my onward journey. I was just passed on by them to Cancun despite their assurances and despite them knowing the consequences.

Very good price! (254 USD for 4 flights on route Oakland-Mexico City-Cancun). Very nice new planes. They offer free luggage snacks drinks and alcohol. Very nice helpful cabin crew. One minus - they cancelled one of my flights and changed it for another one (without my approval) and then didn't inform me about it.

Good pricing structure especially when ticket is purchased during their frequent promotions. Service overall is good especially onboard. Ground personnel leaves a lot to be desired especially at boarding when all announcements are made without the aid of a loud speaker and in Spanish only. There is no respect for anyone needing special assistance with prior boarding. Boarding is divided into 2 groups electronic check-in and boarding passes. Additionally depending on the airport higher numbers may be boarded through the rear of the aircraft through a different gate. More attention needs to be given by the gate crew to the client. Be aware that your carry on luggage may be taken from you and checked in without any rime or reason. Airplanes are clean and onboard simple and efficient. Seating is extremely tight. Don't bother opening the tray on the seat back. Their on time departure and arrival is very good. Volaris can be a good experience as long as travel is aware of the pitfalls.

La Paz to Tijuana. They took our carry-ons at the door in La Paz telling us overhead bins were full and offered to check our bags into the hold. We boarded believing our carry-on bags were safe. However when we arrived in TJ our carry-on bags were not on the carousel. Volaris luggage office advised that our carry-ons were overweight and were still in La Paz. We would have to pay $1650 pesos for them to be sent to TJ. When we contacted Volaris the following day the best offered was to "reduce the fee to $1100.00 pesos and send carry-ons to San Diego International." We evaluated our options and concluded that we were going to have to pay the extortion demand. We strongly suggest you do not allow them to check-in your carry-ons.

Tijuana to Guadalajara. TJ airport new and spotless. Check-in crew very friendly plane new and very comfortable. Offered two drinks rounds and snack services on a 2.5 hr flight. Crew friendly. Look forward to flying them again.

TIJ-MEX-GDL-TIJ roundtrip. Volaris gives you 72 hours ahead of the flight for on-line check-in and boarding pass a great advantage. For some reason they've changed the seats on their planes from TIJ-MEX there was no leg room at all and the seats did not recline (they weren't broken they simply had no recline button). The most uncomfortable flight I have ever been on. A real change from the Volaris of a year ago which was always comfortable if not fancy. The same coming back (MEX-GDL-TIJ) passengers are wedged in making a 3 hour flight feel endless. Good price but if you're over five feet six inches tall do not fly Volaris!

TIJ-OAX round trip. Check in at Tijuana airport was a nightmare both securing the tourist visa and airline check-in. Volaris had only 1 line for each of 5 outbound flights each station manned by only 1 agent. The agent handling check in for Oaxaca was so slow we nearly missed the flight. The plane was clean and comfortable the pilots and crew efficient friendly very professional and bi-lingual. Return flight was smooth from check-in to landing. Both flights departed and arrived on-time. Beverage service and packaged Mexican snacks were only food options. All baggage for our group of 6 arrived at both destinations with no damage.

TIJ-MLM using the Volaris Shuttle Service from downtown San Diego. All Volaris staff were friendly and helpful. The aircraft was new with comfortable leather seats and just enough room for taller passengers. Staff served free drinks (even alcohol!) and a selection of chips - much better service than you'd expect given the price you paid for the flights. No delays on either inbound or outbound flight.