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I was a loyal Continental customer for 15 years but that came to an end with the United merger. I booked a flight from Newark to Greensboro with United through the Continental web portal and it was nothing but trouble. When I contacted customer service, the excuse for them loosing the reservation was the merger and that they are having trying times. If it can be avoided I will never fly this airline again.

Flight from KC to Newark with connection to London. Flight to Newark delayed. 6 hours later, flight was finally cancelled and we were put on another flight. Told by 3 United employees that we had seats on London flight in the morning. The next morning we found out we weren't in the system, ended up with a flight to Frankfurt, then a connection to London. Made it to London 24 hours after we were supposed to.

Since the merge of United with Continental, the service, aircraft and program has deteriorated fast. Aircraft's have been changed to old non-jet aircraft's, and they are changing flights all the time. They do not offer the same service to elite members, and the boarding groups are non-sense. As Silver Elite, I was upgraded to first class on one flight, separated from my family, and I realized after entering the aircraft, I was just moved to the second row of economy.

Not a good airline when traveling with children. I booked our tickets online, including an e-ticket for my 3 month-old son. You still have to pay $80 for an infant in your lap. When checking in, the ticket agent couldn't find that e-ticket in the system, and we had to pay another $100 for the infant before boarding! Then, of course, you can never get a bulkhead seat anymore, without paying hundreds extra. Next time we fly to Japan, we will take ANA or JAL - good service and they treat families with respect.

Seems to be going from bad to worse. We traveled from Frankfurt to San Francisco on March 22, 2012. Bad food, no complimentary wine or beer in economy and to top it off, indifferent staff onboard. My wife ordered tea with milk and sugar. It came as black only. Staff sat in the galley for 9 out of 11 hrs flight duration. No snacks for a long flight like this one.

After United took over Continental, the service went south. Twice in the last two weeks had mechanical issues with the aircraft. First one was a water leak in baggage compartment on flight from Houston to New Orleans - 1.5 hours delayed. One week later, boarded 737-900 for same flight Houston to New Orleans, then had to get everyone off. Flight was 3 hours late leaving.

LAX-PIT economy class. Seating is tight. We were looking forward to watching the scheduled movie, but our seats in Row 22, seats D, E and F only heard static. I miss the little bag of salted almonds that preceded peanuts and pretzels. I wish changes only came when it meant improvement in service.

I am a very frequent flyer and have been very loyal to Continental. Was never happy with United and am still not. Most of the employees are nice but FA's are usually rude. In general the service and reliability is only ok. My problem is the feeling that there is no strong benefit for being an elite member anymore.

SYD-LAX - it took 45 mins to check-in as they had just installed a new system. Flight attendants were the rudest I have come across and the food was almost inedible. Even though I was in transit to Central America, had to clear customs in LA where all airport staff where rude. Only just made my connecting flight. I found out too late they had premium economy but all international flight travel costs money, they behaved as though we were getting it for free. A disgrace!

MCO-EWR-YYZ. Self Check-In was easy and convenient. First leg on Boeing 737-900, great staff and service, I didn't like the fact that you had to pay for movies and shows. Second leg on a Dash Q400, great service and staff also. No flight delays and I was pleased with the newly merged airline.

Our trip to New Orleans was originally booked with Continental, then United swallowed up Continental. Our original departing flight was involuntarily moved up 3.5 hours. This flight took off 1.5 hours late (from PVD to EWR) and the connecting flight out of Newark was 6 hours later. On the return, while waiting in CLE, the plane to Providence was changed to a smaller plane and a demand for 10 volunteers to give up their seats. This is the last time I will fly United. A very sloppy operation from start to finish.

SNA-ORD. Two hour delay before departure, allegedly because the aircraft was being disinfected. Another 30 minute delay onboard waiting for some carts to come aboard to balance the weight of the plane. Ironically, those carts not only did not have the buy-on-board food for economy class passengers, but it also did not have the complimentary drinks. To make things worse, inflight TV screens on A320 were broken, so not only was there no inflight entertainment, but even the safety videos couldn't be played. Never knew how stuffy the A320 was until today.

IAH to LAS last Wednesday and despite being a frequent flyer and having the Mileage Plus Explorer card I was told that I had to board with the last group (Group 8). The agent I spoke to was very rude, and the only explanation she could give me was that she can only go by what is on the boarding pass. I will definitely find an alternative airline next time I fly.

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