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UNITED AIRLINES customer review :  23 January 2010 by V Seshadri   (USA)

LAX to LHR return. On the outbound, check in quick, easy and boarding convenient. Premium Economy seats comfortable and worth the $100. IFE basic and lack of AVOD a hindrance, with choice of movies programming minimal. Service perfunctory but polite. Surprised by global flight crew, which added flair to the flight. Ordered Indian Vegetarian, which was tasty. On the return , check in and boarding speedy despite new security measures. Economy seat had less room but still comfortable. Crew as friendly as outbound flight and international in nature. Indian vegetarian meal this time was less appealing but adequate. Second snack towards the end of flight was even less appealing. Plenty of water runs during the long flight. Upon arrival at terminal 7 at LAX, bussed to Tom Bradley International for Immigration but bags were waiting for us. Overall, pleasant flights and will fly United Airlines again.

UNITED AIRLINES customer review :  19 January 2010 by J Tydeman   (UK)

Flew to Sao from Heathrow via Washington, return. The outbound experience was excellent - brilliant check-in at Heathrow from a very friendly woman who took the time to chat to us and gave us exit seats all the way through. Very friendly staff onboard, with quite good food and on time. Coming back a very different experience with the slowest check-in I have ever encountered and thoroughly charmless staff on board - food much less good. Seats both ways uncomfortable and IFE is pretty poor by the standards of BA and Virgin.

UNITED AIRLINES customer review :  17 January 2010 by Kent Yap   (UK)

LHR-LAX return B777. Flights on time. Meal horrible as other passengers noted. Have to pay $3 for snack. FAs disappeared after meal and have to go to the galley to get drinks, which I never experienced on other airlines. Airplane very old and the so called "personal tv" was a laughing stock! For the same journey, would rather take Air NZ or BA just to avoid transiting in the US!

UNITED AIRLINES customer review :  10 January 2010 by C Reed   (UK)

I have travelled twice with them this year: both times the audio equipment did not work properly and the movie guide did not match what was on the screen. Went for 4 hours of a transatlantic daytime flight only offered cups of water. Staff not overly friendly like usual airline cabin staff, apart from a couple: most were pretty aloof and unhelpful. You couldn't hear announcements. Both times we have almost not made it on to the flight - despite checking in very early- it seems to be their practice to book on and check in more people than seats!! On both flights about 4-5 poor people who were sitting in the departure lounge didn't get on the London- Chicago flight- outrageous!! Really does not compare to other long haul airlines; they are cheap which is the only positive point.

UNITED AIRLINES customer review :  9 January 2010 by Daniel Glesby   (Canada)

YWG-DEN-PHX return. Got to the airport at 4:15 for a 6:00 flight, only to wait in the customs holding tank (if you have flown to internationally from Winnipeg you'll know what im talking about) for about 45 minutes. Not United's fault, but still annoying. The flight was on time, and flight attendant attentive and friendly. I had a 45 minute layover which turned into a 2.5 hour layover because of a mechanical issue. Finally got to Phoenix. I thought that travel day was bad, but on the way home it was awful. Got to PHX about 2 hours early only to be told that my flight was delayed by 2 hours. It took me 4 minutes to get through security. My stresless 2 hour connection now turned into a 10 minute connection. I bolted off the plane and ran half way across the terminal to the Skywest gates, out of breath I see my flight home to YWG was delayed by an hour. Angry, yet relieved when I saw that, other wise I would have spent the night in DEN. The inflight service was quite good and price of the ticket, but everything else was horrible.

UNITED AIRLINES customer review :  9 January 2010 by R Smith   (UK)

I first travelled with United a few years ago when they were decent but they have gone downhill. On a flight London to LAX, they fed us once and the remaining meal was a processed sandwich, all drinks were charged and you could only pay by credit card. The service was horrendous - on the way the toilets had not been cleaned and after asking the stewardess if I could use another bathroom she scoffed and said no. I would never recommend this airline to anybody who wants a long flight to the US.

UNITED AIRLINES customer review :  8 January 2010 by M Howe   (USA)

Tokyo to Washington via Chicago two days ago on United and I'm still regretting not flying ANA. United's check in counter for economy was woefully understaffed, resulting in a 40 minute queue despite the available and bored-looking staff at the business and first class check in counters. While checking in, I was offered 4 upsells by the computer (business on TKO-ORD for $184, economy plus ORD-IAD for $34, award accelerator for $440, and premium security for $35). I found the last one especially entertaining since Narita does not appear to have or need a premium security line. Due to heightened security for US inbound flights, they asked that all passengers arrive at the gate at 5:10 pm. Despite this request and the number of passengers needing assistance, the lone gate agent did not arrive until 4:50 pm. Luckily, I was near the front of the line, because I wanted to try using 15,000 of my Mileage Plus miles to upgrade my economy plus seat to business class. Sadly, all economy passengers for this flight had been booked with a fare code (L) that was not eligible for an upgrade and that no business class seats were available for the $184 upsell either. Upon boarding, I noticed no fewer than a dozen empty business class seats. Additionally, United will begin charging a co-pay for mileage upgrades in the near future. For this flight and fare code, the co-pay is $500 in addition to 25,000 miles. This is to give members "greater flexibility." The flight itself was uneventful, aside from food that I doubt a prison would see fit to serve. The first meal was chicken curry, which was served cold without apology or a second try. The second meal was an omelet that had the consistency of a kitchen sponge. Neither meal was edible by my standards, which are not picky. Drink service was frequent, with flight attendants bringing water by several times throughout the night. Arrival in Chicago was on time and the line through customs moved quickly. The baggage handlers in Chicago were not as punctual as it took nearly an hour for my bag to emerge from the handling system at customs. The second leg of the flight was on a nearly empty 767, yet the flight attendants insisted that nobody could sit in the economy plus section (averaging 1 passenger per row) without paying them $50 first. While the 747 from Tokyo appeared relatively modern and well kept, the 767 looked like it was constructed and last maintained during the Reagan administration. There were panel gaps everywhere and it did not look like the overhead bins were able to latch completely. The flight into Washington also landed on time, but my bag did not make the connection in Chicago despite my checking the bag in terminal 5 an hour before takeoff. Overall, this was not the most unpleasant flight I've ever experienced, but it seemed to showcase the greed and ineptitude of United's management at every turn.

UNITED AIRLINES customer review :  8 January 2010 by J Gordon   (New Zealand)

LAX-SFO. Initially booked flight with US Airway but discovered flight was operated by United. Arrived 3hrs before flight, couldn't check in electronically because ticket was bought from US Airways. Couldn't find any helpful United staff to assist. Found plenty of rude, arrogant and unhelpful staff and was told to wait in the special check in line, which turned out to be the wrong line for over an 1.5hrs before a kind fellow line waiter guided us to the right cue. Flight itself was okay but again the FA oozed rudeness and arrogance. Seats okay, cabin service poor, overall United and its customer service was poor.

UNITED AIRLINES customer review :  7 January 2010 by Marie Smith   (USA)

ORD-LAX-SYD and back. Trip was uneventful except for a few flight delays out of LAX. Long haul was an aging 747 with "lie flat" beds. They did lie flat, but were not comfortable or wide enough for most people. The service was pleasant on the way to Australia, but the return was poor service and cold attitudes.

UNITED AIRLINES customer review :  7 January 2010 by S Petrov   (Canada)

Los Angeles to Sydney on Boeing 747. Was dissapointed at lack of individual entertainment system. Even more the movie selection shown on the main displays was quite poor. Probably will never fly with United again. On top of that service is really bad.

UNITED AIRLINES customer review :  7 January 2010 by M Griesinger   (USA)

I would rank the flight average, older plane with no luxuries. What disappointed me the most was before I even boarded the plane I had to spend $10.50 to protect wine bottles I was taking (I mean they couldn't tell you online that wrapping a bottle of wine in a bundle of clothes was not good enough). Then they decided to charge me $30 for my second bag. I was surprised and reminded them that this was an international flight and I am entitled to two free checked bags and one free carry-on. They said that was a month ago and they changed policy. I really wish they would just throw these prices in the ticket price and quit nickel and diming us face to face. My overall experience with United earns my rating of 5/10.

UNITED AIRLINES customer review :  6 January 2010 by Art Jalandoni   (USA)

P.S. service LAX-JFK (First), Return P.S. JFK-LAX (Business). Flight crew seemed interested in the passengers and were quick in starting the service. We were flying on Christmas day so the crew were extra festive. Champagne and Mimosas for nearly everyone in the cabin. Seating clean yet a bit dated. Business class on the return was nice and crew were professional. The one thing United needs to revaluate is the meal selection and how many times you get fed on a 5+ hour flight. On the return we only got a small serving of scrambled eggs with fruit and nothing else (not even nuts) for the remainder of the flight. Even the flight attendants were embarrassed by this. You'd think that United would spend more for it's premium passengers. Even a cookie or a small serving of nuts would have been nice on a flight touting the word Premium. This is where American Airlines trumps United : Food.