United Airlines Passenger Reviews and United Airlines Customer Trip Reports

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Newark to Manchester yesterday, I upgraded to premium economy in order to have extra leg room. I was in seat 7a by the exit which pleased me initially! However, it was freezing cold, a constant flow of cold air coming from the door, my feet were like ice. I have travelled on many airlines over the world and I am sorry to say this was the most uncomfortable ever. Unfortunately we had extra hours added to our journey because over 2 hours into our flight the captain decided to return to Newark because of a technical fault. I have no complaint about the way in which this was handled but it meant I was so cold and uncomfortable for an extra 4 hours. So much for paying extra for an upgrade. Be warned do not sit in 7a! Will choose my airline and seats more carefully in the future.

I am done flying United. My biggest complaint is their third tier "poverty class" seating. If you don't fly United a lot, allow me to explain. They divide seating into 3 classes instead of 2. Basically, they divide economy into "normal" and "horrible". If you don't have status in their loyalty program - you go directly to horrible class or pay to "upgrade" to what every other airline considers normal. If you have a choice - go with any other airline and get a decent seat without paying extra. I've been in their economy (normal) and economy plus (horrible) seats. Both are terrible but being treated as a third class citizen really angers me.

We were in mid-air flying to Maui and the plane experienced electrical issues and had to turn around. The pilot told us that we would have another flight ready to go once we got back to LAX, but later retracted his statement and said the flight would be rescheduled at 6 am. This cost us one night's hotel stay and a cab ride from LAX to the hotel. I had called United immediately after booking the flight to check-in and ensure our children were seated with us. The representative said” no problem” and told me that I would have to check-in later and that he couldn't do it then. We trusted him, only to check-in and be separated from one another. After going through all of this with United, it made us question if we'd ever fly United again.

DCA-ORD-NRT-BKK. DCA-ORD usual two-cabin domestic first. Cabin full. No meal. Service ok. ORD-NRT departed 3 hours late due to mechanical difficulties and needed to find a replacement 747-400. Crew in first cabin were usual very senior UA flight attendants. They couldn't have been nicer. AVOD ok but control is a bit touchy so one often ends up back at the home screen inadvertently. Was in seat 1A. Main meal was great, delicious steak and nicely cooked. NRT-BKK on 777-200 also ok, except for the chief purser who when I asked if she could try to get me some cashews from the mixed nut bowl as she did a second round, said to me, "I'm not going to stand here all day picking cashews out for you" - a bit rude and abrupt for first class. Bags all arrived in BKK despite very short connection in NRT. Got a call while in lounge in DCA informing me that my flight from ORD-NRT would be delayed - very professional.

We're stuck in Newark after being stuck in HNL for 8hrs due to a flight delay. They put us on a red eye to Newark only to cancel our flight to get home, flight not rescheduled until the next day putting us 25hrs over our original arrival home. We got an attitude from the "customer service attendant" who voiced "tough luck" and it was not until we got argumentative that she threw a hotel voucher to the Ramada and $10 meal coupons at us. This airline is entirely unreliable - did I mention their solution to a broken TV on a 10hr flight was a Heineken? Can't wait to see what further flight delays and luggage mishaps conclude our trip.

Amsterdam to San Francisco via Chicago. B767-300ER wasn't fitted with inflight entertainment, had to look at the old TV screens to watch a movie. Seats were old and the flight was quite noisy. Toilets onboard were ok, the service also ok. The food needs a serious update. The flight to Chicago however went quite smoothly. Our connecting flight to San Francisco on a B757-200, an old aircraft, the seats were worn and the cabin baggage compartment had to be shut very hard to keep it closed. Inflight entertainment was with old TV screens. Service was average, the first beverages and food served you had to buy, then came the small bag of pretzels which came with a drink. Cabin crew were polite. Departing from Los Angeles to Amsterdam via Washington Dulles was a drama. At check-in, told our flight had been cancelled, thankfully put on a flight departing in 40mins. Again on a B757-200, had the same service as our flight from Chicago to San Francisco. Our Flight back to AMS we flew with a Continental Crew on a B767-300 with inflight entertainment, the seats were newer and larger. Service was ok, the food and beverages were ok and the flight went smoothly. After our experience with UA we will probably book a direct flight with a different airline.

Travelled to Newark, New York with my friend, we are both senior citizens. I have a half crutch, we found our experience with this airline from check-in to arrival friendly, professional and efficient. As was the return journey. Could not fault this airline. Great leg room and comfortable seats.

I learned a lesson today. Price shouldn't necessarily determine my choice in flight. When I booked my travel to DC, United was the most affordable option. Cheap airfare doesn't mean much if they cancel your flight. It took 45 minutes to find a workaround, and it put me home more than 5 hours later than anticipated. I felt terrible for other passengers who missed their connecting flights. See you later, United. You've lost a customer for life.

Compared to Lufthansa, their flights to Frankfurt from Chicago was horrible. I shudder to think of the flight I will have on the return. They charged me the same as Lufthansa, had horrible seats with common TV's, food was delivered late and was dried out due to the heat and their cabin almost made me hyperventilate. Now I have to go back and I am dreading the flight.

SYD-SFO. Boeing 747-400. Be warned. This airline needs dragging into the 21st century. The first shock when you sit down in your seat is that there is no seatback IFE, with the exception of the usual radio channels - it's drop down monitors every 6 rows or so. Not many laptops or DVD players last for a 14 hour flight - no in seat power unless you're in premium and above. Half the staff are rude and unprofessional - I had to explain to other passengers to put their seat up/put arm rest down. The food is worse; I don't expect a lot for airline food, but it is generally inedible and the tray had a very annoying plastic hinge underneath, which made staying on the table tricky.

Buenos Aires to Houston; old 767-200. Business First experience has really deteriorated since United took over from Continental, food was terrible, one wine selection and the cheese course was pre-packaged cheese. Entertainment system did not work and crew seemed to be going through the motions.

ORD-GRU EZE-EWR. First class. B777 from Chicago to Sao Paulo, First was full with 8/8. As I sat down I was immediately approached for my meal order from the purser, no welcome aboard, no welcome drink etc - when I asked him to come back once I had looked at the menu, the eye rolling started and didn't stop for the rest of the flight. Food was mediocre to poor as was the rest of the inflight service. The seat is comfortable and a better option that the 6 across business class configuration but not worth the hefty price tag. EZE-EWR, 767 was full in First, again no welcome, and I was never addressed by name. Flight was uncomfortably warm, the constant almost 11 hours of foot traffic through the cabin from FA's and business passengers using the First restroom, glaring lights from the galley and the crew chatting made for a most unrestful flight. Once again the food and overall level of service was not up to a business standard. The seat in First on the 767 has little benefit over a middle row in business. United International First is now consistently offensively bad and not worth wasting money, miles or even upgrades on.

Haiti to Detroit. We flew the day of the United/Continental merger and United lost our group reservation so we had no flights home from Haiti. After a full hour of international phone calls, they rebooked us home 2 days later than planned. We then were charged a fee to change our tickets to a flight 1 day later than we had planned and double paid our baggage fees home. We also had to find lodging and food for our group for 2 additional nights. They then charged us an additional $900 miscellaneous fee but then refunded that as well. Since we had stayed at the mission station an additional night and had used hotel points for our second night they refused to refund those costs or any of our international phone calls. They agreed to give our group a travel voucher for $250/person for our trouble but here we are 2 months after flying and we still haven't received it.

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