UNITED AIRLINES review : 16 May 2008 : by J Ash
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Customer Rating : 4/5 |  |
London-Chicago-Orlando in Economy Plus. Needed extra legroom and more than happy with what we got.
Okay it's not huge but for £200 for a year it's well worth it compared to the price other airlines.
We're not seasoned travellers, we fly once a year for our vacation so we not going to moan about
food or service etc as for once a year we can bear with it if it's poor, but glad to say it wasn't,
onboard staff very good. Charlotte-Chicago-London and both times amazed how people try to take such
huge 'hand luggage' with them, as mentioned by someone before it slows the boarding down and people
can't get through without banging into peoples seats. Overall though must say that was very
impressed and would consider using United again.
UNITED AIRLINES review : 16 May 2008 : by J Shelton
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Customer Rating : 4/5 |  |
PHL-ORD-XNA-ORD. Good United service, planes on time and clean. Skywest was the equipment from ORD-
XNA both ways. FAs were nice and helpful. Missed flight back from ORD-PHL due to delay on ground at
ORD. Gate was backed up for 1/2 hour after arrival, seemed to be impacting quite a few flights at
that hour. Quickly rebooked to next flight to PHL, customer agent gave me a better seat in Economy
Plus for my troubles without asking. A nice touch.
UNITED AIRLINES review : 11 May 2008 : by J Reed
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Customer Rating : 4/5 |  |
Economy Plus in Ted (United's all coach planes) from LAS-IAD; Economy Plus in United on return.
Although empty middle seats are becoming a rarity with increased fuel prices and cancellations,
United's policy of limiting its extra-leg room Economy Plus sections to elite flyers and those
paying a premium concentrates the empty middle seats somewhat in the Economy Plus section, slightly
improving the odds of extra elbow room with the extra leg room. At 6 feet I enjoy the extra few
inches of seat pitch, esp. when the passenger in front of me hits the recline button. For me, this
is the big plus to United's economy and a motivator for me to earn elite status with United. Just
bring a book or a magazine as United's video offerings leave a great deal to be desired.
UNITED AIRLINES review : 11 May 2008 : by Ron Kuhlmann
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Customer Rating : 4/5 |  |
SFO-PVG/PEK-SFO Business. The outbound flight was very nice and crew personable. The food was tasty
and the seat was okay - soon to be replaced. The return was delayed by 3hrs, service was fine. The
lounge in Beijing's Terminal 3 is superb. Overall, they were pleasant flights with good service. The
cabins are a bit dated but that is being rectified.
UNITED AIRLINES review : 5 May 2008 : by P Vollmer
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Customer Rating : 1/5 |  |
SFO-Shanghai in Business. Terrible service, food, TV screen is not much bigger than my IPhone and a
lot less sharp. The flight attendants all seemed to be upset about their work. It is amazing that
with so much competition the US carriers fail to improve their transpacific service.
UNITED AIRLINES review : 5 May 2008 : by S Adlam
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Customer Rating : 4/5 |  |
LAX-DEN-LAX. First. 6.15am flight went great - ground staff very helpful with return boarding
pass. Air crew managed friendly service and food good. Return 8pm flight was late (as most west
coast bound flights out of Denver are in the evening). The service was slap dash with nuts and
drinks pretty much just handed at you. For a fast one day trip into Denver in all United responded
well.
UNITED AIRLINES review : 30 April 2008 : by N Alger
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Customer Rating : 3/5 |  |
LHR to IAD return in Economy Plus, outbound on a 767 return on 777. I much prefer the 767
experience. Smaller plane means fewer passengers and therefore better service from the crew. I fly
United as they consistently offer the cheapest flights to the US from Heathrow. I don't mind paying
for a glass of wine and while I agree that the food served may be not up to BA quality, I have a tip
- always book a special meal - these are far superior to the standard offerings in my experience.
UNITED AIRLINES review : 29 April 2008 : by L Beaty
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Customer Rating : 3/5 |  |
SFO-HNL - First Class (Domestic First) on 777. Okay experience. Flight crew extremely helpful and
friendly though well past 55 and one wonders about how the bankruptcy a few years ago has played
havoc with their retirement. The plane itself was dingy, scruffy each way. The seats were
uninspiring, old and the fabric had been re-sewn in various places. There was no footrest. No
individual screens just a main screen (broken on the way to Honolulu). Food was by Trader Vics and
was okay but nothing to write home about.
UNITED AIRLINES review : 29 April 2008 : by R Weber
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Customer Rating : 4/5 |  |
ORD-LHR Economy Plus on a quite old 777, but cabin interior was ok and clean. I use the online check
in, which makes things a lot easier, especially when starting the trip at O'Hare. I also book my
flights online and I never had problems choosing my seat, even when booking just a few days in
advance. United ground crew at ORD, LHR and MUC are friendly and willing to make a change of seats
possible. United FA are very american, so it's more easy going rather than great service. However
they serve a lot of water, something I appreciate during intercontinental flights and they
constantly pick up trash, so you have a clean space during the flight. Food is awful, but not worse
than on some other Star Alliance carriers. Alcoholic beverages are not free of charge on flights to
Europe, so there are always complaints from passengers. IFE is ok, movie selection was fine. Economy
plus seats on United are certainly the second best option after BA's Premier Economy when traveling
from US to Europe and viceversa. The 5 inches more legroom really pay out. United seats are also
wider and softer than LH e.g., so you do not arrive totally squeezed after a long flight. On flights
to Europe in Economy on Star Alliance Carriers, I would rate United with a 4 star. Compared to other
carriers on routes to Europe I would rate them with a 3 star.
United Airlines review by Dana Ford
23 April 2008 Customer Trip Rating : 
Decided to upgrade to economy plus since my husband and I are both tall. We paid the extra 119.00
per person for an extra 5 inches. Needless to say it is a big scam. They do not give you 5 inches.
We did not see the flight crew for about 5 hours and they did not pick up our awful dinner for about
an hour - and offered no drinks with dinner! Kudos to Eddie, the manager who helped us in London.
United Airlines review by L Saligoi
15 April 2008 Customer Trip Rating : 
At least 15 years behind the competition. Travelled Los Angeles to London Heathrow in business
class. Business class in name only - more like economy plus. Food was awful, staff were lazy and the
service was appalling. Seat very uncomfortable and the Inflight entertainment limited to say the
least. I will not even mention the lounge - needless to say consistent with the rest of my comments.
United Airlines review by G Jones
15 April 2008 Customer Trip Rating : 
Our tickets were booked online, on checking the seating situation we found that the 3 of us were all
in different sections of the plane! The self check in system is not user friendly but is very quick
to offer the option to purchase seats together. The flight London to San Francisco and connection to
Las Vegas was fine. However the return flights were dreadful. At LAX we had major delays due to a
dent in the plane, sent to an alternative flight which was overbooked, then sent back to the
original flight 2-3 hours later. Missed our connection in San Francisco and had to queue up to see a
rep in the "Customer Services" area. This should be renamed "Dont Care" as 2 of the 4 staff on duty
left as soon as they realised that a large group of people were starting to build up in the queue.
After waiting for an hour we finally reached the desk only to find that the girl's English was poor
and her lack of ability to organise anything would be put to the test. Around midnight we finally
had been booked on a flight to London for the next day but had to really push to get a bed for the
night. On going to check in for the flight the next day we were told that the girl had only booked
one of us in properly for the flight and that we would have to wait for new tickets. Luckily we all
managed to get seats. I will not use United again, and in future will only get direct flights.
United Airlines review by Rita O'Brien
5 April 2008 Customer Trip Rating : 
Sydney to LAX on United and will never fly with this carrier again. When I booked the flight from
the US to Australia I was given Economy Plus seats for both legs of trip yet on the return flight
was crammed into a window seat in economy. I usually fly Qantas which has roomier seat space in
economy. I was surprised to see that the television screens were mounted few and far between on the
roof instead of every seat as I'm accustomed to on Qantas. The chicken meal I was given was not just
cold but chilled as though it had never been in the warmer so was inedible. The staff was distant
and rude. In the line at immigration in LAX I heard numerous complaints from those on the same
flight so I was not alone.
United Airlines review by G Marcotte
3 April 2008 Customer Trip Rating : 
SMF-ORD-BDL. SMF-ORD segment was excellent, with FA in the F cabin attentive and helpful, as this
was quite the opposite of or flight out. Pre departure drinks available to everyone in the cabin,
unlike our flight out. United signature nuts were actually warm. The lunch was subpar. ORD-BDL
segment was basic UA domestic F cabin service. I was surprised to get a hot meal however for a 1:30
min flight.
United Airlines review by P Borschberg
3 April 2008 Customer Trip Rating : 
SIN-NRT flight cancelled. UA knew about this hours before, but failed to inform passengers who
showed up at check-in counters after 4:30 AM. Check-in counter crew at the brand-spanking new Changi
Terminal 3 were very inefficient, unfriendly, and proved nothing less than incompetent.
United Airlines review by Rupert Dingle
1 April 2008 Customer Trip Rating : 
LHR-BZN via IAD & DEN Economy Plus. IFE was very poor on LHR-IAD B767 but the food was good, full
hot breakfast and good snack. $5 snack box on the IAD-DEN worth it for the 3.5hr flight. Other than
poor IFE the other downfall was the crew on the DEN-BZN who weren’t interested in the economy pax
and just plain rude. Although much improved than other reviews and I look forward to the direct DEN-
LHR return being of similar standard. The Economy plus was worth the extra money but only just!
United Airlines review by Terry Benewich
28 March 2008 Customer Trip Rating : 
Flew round trip from Grand Rapids to Denver on Canadair jet. Had concern about the aircraft for a
2+ hour flight but we arrived early at both destinations and the seating was surprisingly
comfortable in economy plus. Check-in, checked baggage, boarding was quick. Flight service was
prompt and courteous. I found United excellent when you have an E-ticket, no large carry-ons and no
other problems.
United Airlines review by Katherine Galliart
27 March 2008 Customer Trip Rating : 
I recently returned from a trip to Paris. I'm from Kansas City, so we were supposed to leave at
1133am and we didn't end up leaving until 6pm. The plane had "tire issues" and instead of flying
mechanics and tires to KCI they drove them from St Louis - and instead of booking us on a different
flight to Dulles, they had us wait. We missed our Atlantic flight out of Dulles so they booked us a
flight to fly to Frankfurt, Germany and then to Paris on Air France. Well, we get to Dulles and to
the gate for Frankfurt and they had overbooked the flight and told us we were not flying out that
night. So they made us stay. on top of that they didn't know where our luggage was. They told us it
was on the flight to Paris- which we had missed. So we missed two days of our trip. I last saw my
luggage on that Thursday we were supposed to leave, and didn't receive it until late Monday night.
They gave us food vouchers and a free round trip to any of the 48 states, but after I use my free
round trip I am not flying United again.
United Airlines review by T Tsitakis
27 March 2008 Customer Trip Rating : 
LAX-LHR ad return - outbound was ok. Our special meals were ordered as one low salt and one diabetic
- they were both wrong! The return trip was the same, and to top it off during take off, there was a
problem with all 4 mid cabin rest rooms, which resulted in blue water soaking both rear cabin
aisles, causing the flight attendants to announce "pick up all your carry on bags" - and put them
where? We could not get out our seat was during take off!
United Airlines review by Masaki Oda
25 March 2008 Customer Trip Rating : 
IAD-NRT Economy Plus. Check in at Premier Executive Section in Dulles was a mess. The agent at the
entrance directed me to a particular counter knowing I had a paper ticket (Star alliance RTW).
However, the man at the desk forced me to step out of the line, and use Easy Check in despite the
fact I told him that it wouldn't work. Finding out that it did not work as expected, I called for
assistance but noone helped. So I had to go back to the lady at the entrance, and she blamed me that
I did not follow her direction. The whole process took 45 minutes, and the last word I received from
the one who checked me in was "You should have used e-ticket". I believe this is not my problem.
After all the mess, the flight was pleasant. Good food and drinks as well as better-than-average
seats. The only complaint was that there should be more toilets available for economy cabin
particularly because this is a super-long distance flights (14 hours 30 minutes). Like many other US
carriers, UA is far beyond in in-flight entertainment. Despite the fact that it has good selections
of audio programs (in cooperation with XM radio) in addition to Channel 9: live ATC, they need more
in-flight videos. Washington-Dulles based flight attendants are, in my experience, generally better
than those based in other stations. The crew on this particular flight was efficient and friendly.
United Airlines review by James Williamson
21 March 2008 Customer Trip Rating : 
ORD-DEN Economy 757. I don't remember ever having seen such a poorly organised airline in my life.
5 mins before the flight was due to leave there was a queue a mile long of people trying to get
seating, they were upgrading some people and bumping others. Surely this should have been done at
the check in not the gate. The flight was very full and the number of people taking on multiple,
very large hand baggage was frightening. The plane was only 1/4 boarded and all the overhead bins
were full, this accounted for delays in boarding as people tried, in vein, to find somewhere to put
their baggage. Why do people not check their suitcases into the hold and why are they allowed to
carry this much stuff as hand baggage? Once airborne things got a little better. The flight
attendants were attentive and polite while serving drinks. I found the seat to be usual cramped and
uncomfortable but nothing that different to any other airline's economy class. I must say that I do
not like the Boeing 757. I doubt I would choose this airline out of choice. Was part of a BMI Star
Alliance booking.
United Airlines review by D Ward
21 March 2008 Customer Trip Rating : 
LHR-ORD return, Premium Economy out and upgraded to Business on return. Plenty of leg room in
Premium and excellent service in Business. IFE not on demand, but crew friendly and professional.
United Airlines review by M Hendricks
19 March 2008 Customer Trip Rating : 
I recently had the displeasure of flying with United Airlines from Sydney (Australia) to
Philadelphia return - the worst airline I have travelled. The flight attendants were rude and
bordered on being racist! The interior decor and seating was poor and dated. This airline's interior
is in serious/desperate need of an upgrade.
United Airlines review by M Bisch
17 March 2008 Customer Trip Rating : 
I have just returned from a round trip to Italy with 5 students on a Spring Break study tour via
United and Lufthansa fights and must say that the United segments (IND-IAD, IAD -Frankfurt outgoing
and IAD-IND returning) were the worst nightmare I have ever had with an airline. Each of 3 United
flights was delayed and overbooked. Our first leg IND-IAD was delayed for 3 hours by a missing FA,
with little communication or explanation from the airline reps. Once onboard we sat on the ground
for another 45 mins because of a missing, I kid you not, demonstration oxygen mask! On arrival in DC
we were further delayed at the gate while a search was made for a gate attendant. I could go on and
on, but suffice it to say that all of our United flights were delayed and overbooked to the point of
absurdity. All delays originally attributed to crew shortages miraculously became "weather" delays.
United customer service representatives told me so many obvious lies I would have laughed if their
utter rudeness had not shocked me so much. The best information on our flights I had came from
calling my husband who looked the flights on the internet from our home. Perhaps United should
invest in a DSL connection? I will never fly United again and wish this service had a negative star
rating. United is a black hole.
United Airlines review by Phillip Howarth
12 March 2008 Customer Trip Rating : 
LHR-LAX-HNL First class LHR-LAX excellent flat beds, good amenity kits, poor IFE, they use video
cassette tapes for feature films which are out of date. Food excellent - take a sleep suit with you
they don't provide pj's. First class LAX-HNL a 6 hour flight - very, very poor. Only a premium
economy style cabin, poor seats - not even a business class set up. This should not be called a
first class cabin or sold as one.
United Airlines review by Ron Kuhlmann
10 March 2008 Customer Trip Rating : 
SFO-LAX-FRA Economy plus a very pleasant experience. Economy plus comfortable and the crews continue
to exhibit personality and goodwill. The attitude has changed remarkably over the past few years and
when the only differentiator is "nice", United is doing a good job. Lounges however, as compared to
others, are substandard.
United Airlines review by G Stella
7 March 2008 Customer Trip Rating : 
Every time I fly United, there is at least one gate or service person so rude and so needing to seek
other work, I shudder at going with them. I go with United only when others have made the travel
arrangements and have no other choice. On my trip to Tokyo and from Bejing, the 747's were so
shabby and tv screens largely out of focus. Surely United can figure out a way to add 2 more inches
of legroom for a 10 hour flight. If you want to fly United, my best to you. You may need all the
best wishes you can get. The leg from Tokyo to Bejing on ANA All Nippon Airways was like going from
the 3rd world to the 1st.
United Airlines review by Jay Sitlani
6 March 2008 Customer Trip Rating : 
IAD-Zurich Boeing 767-300 in Economy. Seated in the very last row of the aircraft where, for some
reason, the seats had an extra inch or two of legroom making the flight comfortable enough. The
inflight service was friendly and meal just about edible. Charging $5 for a cocktail in my book is
still a sign of tackiness as were the loud repeated announcements of the flight purser all through
the entire aircraft on what the dinner choices were in Business Class.
United Airlines review by H Albertse
4 March 2008 Customer Trip Rating : 
United Airlines as part of a "Round-the-World" trip, which consisted of flights on South African
Express Airways, Qantas (South African Airways codeshare flight), United and South African Airways.
All international sectors were in Business Class, South African domestic sectors in economy class
and US domestic sectors in First Class. When I boarded the United 747-400 and stepped into Business
Class; for my flight from Sydney to San Francisco; it felt as if I was sucked through a time vacuum
into aviation history. While the plane's exterior was refreshed with the new United paint scheme,
the same could not be said about the interior furnishings. The business class seats were outdated,
uncomfortable and a disgrace. The quality of the food was average, while general food service was
poor. Two of the female flight attendants, in Business Class, impressed me with their level of
attentiveness; while their young, male counterpart was the opposite. Inflight entertainment is sub-
par compared to airlines like South African Airways, Qantas, BA, etc. Why on earth United Airlines
decided not to refurbish and fit Economy Class with PTV’s on the 747-400’s is a total mystery.
United Airlines review by Raymond Bate
28 February 2008 Customer Trip Rating : 
LHR-ORD-MCI return - Business LHR-ORD, First ORD-MCI. UA need to hurry up with the roll-out of
their new business class product. LHR-ORD is woefully inadequate, FAs okay, meal service not up to
other carrier business class standards, mechanical seats awful. On the plus side, flights left on
time, and arrived early. ORD-MCI - probably the worst airport experience. Outbound flight delayed
over 3 hours with little/no announcements. Passengers left wondering what was going on. On the
return, again a further delay of over a hour to get off the ground, left 15 minutes to change gates
at ORD for the international connection. FAs on the domestic service good, but again, meal service,
or lack thereof, inadequate.
United Airlines review by A Kwok
28 February 2008 Customer Trip Rating : 
I flew to SFO and return (Air Canada) operated by UA of which I did not know until I got my boarding
pass. We had a connection flight at Chicago as well both ways and back. While boarding UA for the
first 5 hours of the flight they served flat pop and pretzel (you get one bag). You can purchase a
snack box for $5 which to me was terrible food. The plane was old and legroom almost non-existent.
The flight attendants were obnoxious. One was chewing gum while sarcastically saying 'I wish we
could serve meals'. On a 5 hour flight I expected better. Going to SFO was fine - my luggage
arrived safely and the flights were on time. Returning however was a complete nightmare and they
lost my luggage. I did the usual procedure for lost luggage, gave me a number to call which was to
a call centre in India who doesn't speak English who kept promising me it will take 24-48hrs to
retrieve my luggage. To this day I still don't have any words from those people. I will never fly
with this airline again unless it is my last option.
United Airlines review by A Arndt
28 February 2008 Customer Trip Rating : 
DEN-LGA Staff very pleasant and helpful on the ground and in the air both directions. While TV's
were not working on the B757 outbound, it was nice to still have audio. The cockpit channel is a
nice feature that other airlines should follow. Overall pretty good experience, cabin should be
updated from late 80's early 90's decor. Otherwise seats comfortable and good experience
United Airlines review by K Nolan
26 February 2008 Customer Trip Rating : 
IAD-BRU. Hadn't flown a US airline long haul in a while, and this experience really drove home why
people avoid them. 2-5-2 seating makes no sense at all. FAs unpleasant; film selection very poor
(and this on the flagship 777) and sound quality on my headphones unlistenable. I generally find
airline food quite palatable, but dinner was difficult to plow through despite being quite small. So
while it does what it says on the tin - in future I'd only fly United longhaul if it were
considerably cheaper.
United Airlines review by J Miller
25 February 2008 Customer Trip Rating : 
MEL-SYD-SFO-YYC. All I can say about United is how deplorable they have become. Quarter full plane
Mel to Syd, uninterested and rude FA's. SYD-SFO the FA's on this flight were more attentive and were
good with bringing water and such through the cabin. No movies for 13 hours as the big screen
wasn't working at the back. Leg room standard for economy but food far below. Once in SFO, was
looking to connect on an earlier flight - UAL reps told me to get in line - waited in line for 2
hours with 10 people in front of me, to have them tell me 'nothing we can do.
United Airlines review by James Brownjohn
19 February 2008 Customer Trip Rating : 
SAN-SFO/SFO-FRA/FRA-MAN economy +. SFO-FRA 747 with bulkhead videos and walkman-style earphones.
Food lousy, alcohol $5 a go, only bearable due to being in 'economy plus' with a few inches more
legroom and aircraft 1/4 full. If it's full and without the extra legroom it must be awful. I got no
advice about connections due to flight is delay, but at least the guy at SAN organised re-routing
fast when asked.
United Airlines review by Montague Smith
15 February 2008 Customer Trip Rating : 
Dulles-Narita 777 in Business Class not a pleasant experience - movement area when seat in front of
you is fully flat is non-existent. You literally need too reset your seat so you can get out and
move about. Meal service the same as other business class flights, requested Japanese meal, was
informed it was out of stock but when the passenger behind was asked it was available. Fruit was
dry, declined the usual fillet mignon and chicken option.
United Airlines review by Gregory Payne
12 February 2008 Customer Trip Rating : 
PEK-ORD - Business Class Return segment with wife and new adopted daughter - used upgrade mileage.
Traveled over Chinese New Year and the business class cabin was very open (nice benefit as we were
traveling with the baby). FAs were very good and attentive the entire flight. The 15 hour trip was
uneventful. Boarding in Beijing was smooth and the flight left early. Baggage claim in Chicago was
slow (45 minutes). The seats are not great, but the cabin was clean and the food was acceptable.
United Airlines review by Stephen Huang
12 February 2008 Customer Trip Rating : 
PEK-SFO-EWR/LGA-BWI-LAX-JFK, LAX-SFO-PEK in economy class. Inflight services were basic and crew
helpful and friendly most of the time. Baggage arrived shortly after landing on each flight. Planes
were old but in good conditions.
United Airlines review by Ron Kuhlmann
7 February 2008 Customer Trip Rating : 
OAK-MSY-OAK Very interesting trip. My original routing was outbound over DEN and return via ORD.
Four hours before departure, my OAK-DEN flight was cancelled. I was due to give a speech the next
day so I needed to get there and tried to get rebooked via ORD which proved to be a time-consuming,
though ultimately successful endeavor - until I got to the airport. The Chicago flight was delayed
by four hours and I was going to miss the last connection. Ultimately, I flew to LAX, waited 5
hours, flew overnight to PHL, and changed to USAir for the leg to New Orleans. After the first
battles with res over the Chicago change, all the staff involved were helpful and did their best to
work things out. The crews were also friendly and considerate. Despite snow in Chicago on the
return, it went as planned. Except for the folks in res who tried to make life very difficult,
United gets good marks for the way things were handled. I made it to the conference with two whole
hours to spare!
United Airlines review by Greg Nishihira
7 February 2008 Customer Trip Rating : 
CLD-LAX-ORD-MUC. All flights on-time. Snowstorm in Chicago delayed our departure but not enough to
make us late into Munich. De-icing operation showed that United ground staff in Chicago are fully
competant to handle adversity (at least on this occasion). AVOD in economy class was a surprise. I
don't know if this is just on their 767's or simply on select aircraft. All in all I was very happy
with the service. I don't have great expectations on UAL trans-oceanic flights, so it's nice when
things go off without a hitch. Have to deduct a point for dinner service, which consisted of some
sort of mystery meat.
United Airlines review by Marc Van
5 February 2008 Customer Trip Rating : 
Bru-Iad-Fll-Bru early January and Bru-Iad-Bru. Both flights in business, on time and good service.
UA dinner service faster than LH which is appreciated on relatively short overnight flights. I found
the old style cradle seat more comfortable to sit and relax than modern angled lie flat seats.
Entertainment system is just ok.
United Airlines review by J Creasey
4 February 2008 Customer Trip Rating : 
SFO-LHR-SFO Business Class. Flight was delayed and food below standard of average business class
cuisine. UA does not come close to Virgin or BA. FAs seem to be indifferent. I suppose that is to be
expected when they are so unhappy with their company, but this directly affects service to their
customers! UA just doesn't get it. When I called their customer support I am only allowed to speak
with a call center on the opposite side of the world. The automated system asked me if I would
"answer a few questions" after the call with the customer service center rep. I think the CS rep
center is on to this since rather than hanging up after our call she put me on permanent hold. Just
to see how long this would last I left my phone connected. I hung up after over 90 minutes left on
hold. I believe this intentionally prevented me from providing my feedback on their automated
system.
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