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United Airlines customer review :  30 July 2010 by M Oelholm   (Denmark)

SFO-FRA in C-class. Aged 777 with on time departure and arrival - about the best to be said about the flight. AVOD had no working video and cabin crew turned off the audio after about 30 minutes. No reading material. FA's absent most of the time - except during meal service. Managed to get some sleep even though this B777 still configured with old style reclining seats. United Airlines need a vastly improved product in order to compete with other carriers.

United Airlines customer review :  29 July 2010 by W Ho   (USA)

LGA-IAD-NRT-SIN. LGA-IAD on United Express was the best flight, left on-time. After that, things went downhill pretty quickly. Plane (a battered-looking B777) pulled out of Dulles on- time, but a misaligned mechanical part was discovered and we pulled back in. After a half- hour delay, we were told a plane change was needed. This happened pretty efficiently, and we set-off 3 hours late. IAD-NRT seating was horribly cramped, making me wish that I had shelled out the money for Economy Plus. Limited AVOD offerings on the tiny PTV makes United's 777 upgrade sorely needed. The first meal and mid-flight snack (instant noodles) were so-so, but tiny. The pre-arrival light meal was utterly disgusting. Alcohol was free. Upon arrival at NRT, they told us that the connecting flight to SIN would go as planned, which I was secretly hoping wouldn't happen, since the agent had told me that they would put us on Singapore Airlines if we missed the flight. NRT-SIN took off 1.5 hours late. Service was better - flight attendants shone through, and dinner was decidedly better than previous offerings, even if less that stellar. Alcohol complimentary. All-in-all, I paid rock-bottom last-minute prices, and the experience was close to rock-bottom, but at least I managed to get to my final destination in one piece. However, if you are a trans-Pacific traveller with some expectations, think twice before booking United, even if the price differential might be attractive.

United Airlines customer review :  27 July 2010 by P Miller   (USA)

My wife and I flew United Airlines round-trip from Chicago to Phoenix. The plane was delayed several times up to 5 hours to and from Phoenix. When we arrived back in Chicago, our luggage didn't arrive into the baggage claim until about 90 minutes later. Passengers were frustrated since we arrived late past midnight and had to wait another 90 minutes to get our luggage. There was no one from United to assist us. When I used a United house phone to ask about the luggage, the representative on the other line stated he only took information about delayed flights and said I would have to call the 800 number for luggage claims. My wife and I were so frustrated and we will never take United again.

United Airlines customer review :  27 July 2010 by T Vetter   (USA)

BHM-ORD-CPH: Words cannot convey how disgusted I am with UA. Because of thunderstorms our UA domestic flight was diverted to IND for 3 hours on the tarmac. By the time we got to ORD, our SAS flight to CPH had departed. UA made no effort to provide us with information on our options were and provided no assistance to the thousands of stranded travelers. Having left the gate area to try and make our connection to CPH, we had no place to sit overnight, so we had to lie on the floor of baggage claim for six hours. After waiting on a UA ticket counter line from 0500 to 0730 the next AM, which was like mayhem, we were treated like children by the ticket counter agent. UA clearly has no contingent plan for such weather-related issues at this their flagship hub. Pathetic.

United Airlines customer review :  19 July 2010 by N Martin-Smith   (New Zealand)

A budget airline that charges full fares. We flew with them because they are a partner with Air New Zealand in the Star Alliance. But they are a disgrace. On our flight from LA to Washington DC they could not seat families and couples together - parents were seated many rows apart from their children. Food is available but is expensive for what you get. Cabin service is very poor. Aircraft old and tatty. Worst of all, despite booking 6 months in advance, when checking in for our flight we were told that the flight had been oversold by 18 seats and we might not get on the flight! After a heated argument and much sweating we were told 10 minutes before due departure that they had managed to get us on our flight. They make it seem like they are doing you a big favour! This airline is a farce. Avoid them if you possibly can.

United Airlines customer review :  19 July 2010 by A Hrechkin   (USA)

SFO-VYR. I have flown with them twice via their San Francisco hub. I am impressed by competency and willingness to help of their gate agents. The plane though was outdated A320, with no IFE, and flight attendants in their 50's. They seemed to be doing the drink run just because they have to, and were more interested in selling snack packs. No hot meal available. What a change from Asian carriers.

United Airlines customer review :  17 July 2010 by K Kennedy   (USA)

If we don't have to our family will never fly United again. It took them over an hour to check us in and that wasn't waiting in line, that was at the counter. Unbelievably the ticket agent didn't assign seats to us during this one hour extreme test of our patience. Once we got to the gate the flight was starting to board and we were informed we did not have seats assigned and they could no longer place us together (we were traveling with our three children). They actually gave our daughter a seat all by herself away from us and we were not the only family they did this to. Once on board thankfully the passengers had more grace than the airline staff and we swapped seats allowing our children to at least sit by one parent. During our five and a half hour flight they served no snacks, only a few drinks. Food was available for purchase, but even our kids complained that on other airlines we'd at least get snacks. Hawaiian actually still serves meals on this flight. All in all it was not a good experience. I will give them props for nor losing our luggage and the flight did leave on time, but none of us want to fly with this airline again. I'd pay more to fly Delta or Hawaiian anyday.

United Airlines customer review :  14 July 2010 by B Mackey   (USA)

ORD-HKG Boeing 744 3 hour delay due to late arrival of one crew member. Uncomfortable seat position. Inedible meals and very small portions. Took UA because it was only nonstop to HKG. Annoyed that UA will not accept mileage on fare for J class upgrade. Why fly and fly UA when it will not accept mileage? Next time, it's Cathay Pacific. I too, feel UA's hand is in passenger pocket for everything.

United Airlines customer review :  14 July 2010 by M Oakes   (UK)

LHR-IAD-MIA Economy Plus. I recently reached Premier status on United Mileage Plus programme and when I checked in online I automatically got to choose Economy Plus seats. I also had an automatic upgrade requested for domestic leg of the trip (although First was full so I didn't get it). LHR-IAD leg on an older 777, a little grubby in places but Economy Plus is fantastic. The crew were friendly and attentive. They were happy too, which you don't usually get these days on other North American airlines. The domestic leg to Miami was on an Embraer jet, very comfortable and clean. Indianapolis-based crew on this flight were great.

United Airlines customer review :  7 July 2010 by W Mackee   (USA)

SFO-YVR return, economy. It's getting harder and harder not to hate United. These flights left arrived on time. But the good ends there. One of the rudest flight attendants I've ever encountered (although the other two were quite nice) en route to YVR, and the constant sensation of being nickeled and dimed for everything. For example, got to the airport quite early, wanted to fly standby on an earlier flight. No problem, but it's $50 per passenger just to get on the standby list. This is one of those areas that's "win-win" for passengers and airlines. But since there's a demand for it, I guess we have to be charged. Not to mention the pay for food, the pay for baggage, pay for possibly fewer hassles to get through security. It's ridiculous.

United Airlines customer review :  6 July 2010 by Suzie Smith   (Australia)

MEL - LAX return. The planes are old and cramped, once the person in front of you reclined you were pretty much squished, attendants unfriendly and basically disappeared an hour into the flight. The fact there are no personal entertainment systems is reason enough to do yourself a favour and pay the bit extra to fly, V Australia, Qantas or Air New Zealand.