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CA to NY for a graduation. After 20 hours of travel I still hadn't arrived and was told that I wouldn't get there for at least another 24 hours. This was in May and there were no real weather issues (sunny at all locations). Nonetheless, I was told that these delays were due to "weather" and were not United's fault. I never did make it to the graduation. Trying to contact United is nearly impossible because phone numbers are nearly impossible to find on the web site.

Flew from Chicago to Hawaii, April 23. No peanuts nor pretzels on a 9.5 hour flight! Stewardess was rude snapping at passengers. Plane out of date. What we were paying for?

Coming home from Kansas City our trip was delayed by storms - obviously not the airlines fault. However they kept us in a waiting room for 5 hours with no services, promising the plane would be here "in just a few minutes." They got me to Denver that night where I had to find my own hotel room with shuttle service at 2 am. The next day the best they could do was get me on a plane that was supposed to take me to LAX then onto Seattle by midnight. Unfortunately that plane was delayed by some mechanical error. The crew informed me - although I would miss my flight to Seattle, United would pay for a hotel in LA and they could probably get me to Seattle the next day. Once in LA, customer service told me they had no open flights to Seattle for the next 2 days! A customer service agent found me a flight on Alaskan that evening. Once at the counter the Alaskan agent informed me that the customer service agent for United had not booked me at all. She had printed a ticket that meant nothing and sent me away. Lucky for me, Alaska has fantastic customer service people and they got me on a flight home to Seattle within the next 2 hours. After travelling for 36 hours I was exhausted, practically delirious and broke - the hotel in Denver, the airport meals and an extra day off work cost me a fortune. I will be sharing this story with as many people as possible.

Las Vegas to San Francisco and San Francisco to Hong Kong. Flight from Las Vegas to San Francisco delayed an hour and kept passengers waiting in the plane. As a result, I only had 7 minutes to get to the gate for boarding my next flight to Hong Kong. I tried my best to run to the gate and I barely made it as the last passenger to board. Nobody seemed to be responsible for this. After I got on the plane to Hong Kong, the crew kept us waiting in the plane for 2 hours because they claimed they had to fix the lavatory. They did not fix their problem and after waiting 2 hours, they told us to get off the plane and found another plane for us. However, we did not get to board the new plane immediately, instead, we waited in the waiting area for 3 hours. During this period of time, nobody told us clearly what was going on. Although free snacks for lunch were provided, it seemed that we just had to wait till they told us it was ready to board. Therefore, flight from San Francisco to Hong Kong delayed for 5 hours. No entertainment during the flight. Seats were narrower than other international flights and food was terrible. I missed my flight from Hong Kong to another city due to the delay. They made no compensation at all and treated me rudely. I had to book a new flight and spend the night at the airport after a 14-hour trip. I was also charged $32 for cancelling my original flight to the city. I have been frequently flying internationally with different airline companies for 3 years and this was the worst flying experience I have ever had. I definitely will not fly with United again.

IAH-HNL-GUM-MNL-GUM-HNL-IAH. Flew first class IAH-HNL - older, but adequately comfortable, lie-flat seats (plane a 777). IFE a throw-back - a tray is presented from which you can select video cassettes (this is offered only in first class, there was no real AVOD on any of these flights but rather repeated movie runs on several channels). Flight crew very good. Food good. Overall a good experience. Seats on the remainder of the trip were definitely a step down. First/business class seats HNL to/from GUM (on a 777) and GUM to/from MNL (a 737) were comparable to domestic first class seats with 38 inch pitch which might be acceptable for the shorter GUM-MNL leg but not for the HNL-GUM leg. Business class seats on HNL-IAH were recliner-type with 48 inch pitch - acceptable but definitely less conducive to sleep than the lie-flat seats in first. Flight crew were friendly and performed well on all flights. Food reasonable. On the return from MNL to GUM we circled Guam several times before the pilot announced that there was a warning regarding the landing gear and we were instructed by the flight attendants to place ourselves in position for a possible problematic landing but all went well.

On an 11 hour flight, the plane had no individual monitors. Cannot remember the last time that I flew in a plane that had a small TV monitor mounted for general viewing, but it was decades ago. Then the absolute lack of service, (so bad that one young passenger went into the unmanned attendants area and poured/handed out water to the thirsty). My headphones were completely trashed and I did try waving down flight attendants. After 30 minutes, I asked another passenger heading back from the washroom to please find a flight attendant. Glumly, my headphones were exchanged for a working pair. The couple beside me commented that other airlines economy flights are business class compared to United. Worst service, worst food, worst and dirtiest plane that I have experienced. I must enter one star on items that should have a zero rating.

I had a flight reservation from Pittsburgh to San Antonio with a connecting flight in Houston. Due to "weather" our flight out of Pittsburgh was delayed more and more until we would end up missing our connecting flight in Houston. So after taking or no reason, we we're flown out to Dallas that night where we had to sleep on the airport floor until our flight to San Antonio in the morning (United won't pay for a room since the delay wasn't their fault). Then on our return flight to Pittsburgh guess what? Flight delayed again and once again its "weather" until we looked up the weather and it was fine. When we told the check-in person this, the next reason was "air traffic control" holding everything up. Basically, united airlines refuses to take accountability when they delay and cancel flights no matter the major inconvenience their customers are put through. Maybe if they had at least offered to put us in a room it would show an ounce of care, but they would rather save a buck and lose customers.

United Airlines are an utter disgrace and truly incapable of offering a decent or even acceptable service. My mother and father in law left the UK yesterday and arrived at Washington at about 15.00EST. Trying to fly to Dayton and for various reasons will hopefully arrive this evening at different airport from their baggage - only takes 30 hours to fly from Washington DC to Ohio (350 miles!), approx 250 mile drive to collect them and their luggage and numerous car parking charges! Staff have been next to useless in assisting - actually bordering on rude. In a highly competitive market United needs to sort out its customer service and ability to provide a service or won't exist in 10 years. As someone who travels widely throughout the US, United are well and truly off my list!

Las Vegas to San Francisco and then San Francisco to Hong Kong. Flight from Las Vegas to San Francisco delayed for about an hour and kept passengers waiting in the plane while they dealt with their“problems”. As a result, I only had about 7 minutes to get to the gate for boarding my next flight to Hong Kong. I tried my best to run to the gate and I barely made it as the last passenger to board. Nobody seemed to be willing to be responsible for this. After I got on the plane to Hong Kong, the crew kept us waiting in the plane for about 2 hours because they claimed they had to fix the lavatory. They did not fix their problem and after waiting 2 hours, they told us to get off and they found another plane for us. We waited in the waiting area for 3 hours. During this period of time, nobody told us clearly what was going on. Although free snacks for lunch were provided, it seemed that we just had to wait till they told us it was ready to board. The flight from San Francisco to Hong Kong delayed for a total of 5 hours. During the flight, there was no entertainment at all. Seats were narrower than other international flights and food was terrible. I missed my flight from Hong Kong to another city due to the delay. They made no compensation at all and treated me rudely. I had to book a new flight and spend the night at the airport after a 14-hour trip. I was also charged $32 for cancelling my original flight to the city.

LAX-OGG on B737-700. Seat and leg room good. Cabin crew fine. Flight on time. This leg was a code share on an Air Canada booking.

IAH-PHX, May 10, A320 and return, TUS-IAH, May 12, Emb 145 - Star Silver. First leg was delayed due the bad weather in Houston. My complementary upgrade did not work out again. Second leg was on time and OK. Economy Plus is OK but the legroom is all you get. The cutting cost model gets people upset and will not work in the long run. Even the small 'gesture' of a tiny bag of peanuts I remember from Continental was cut towards shareholder value. It's the small things that make the difference. The Airlines from the Gulf understood, they will rule the market using service. Still a loyal United Flyer, but I miss the Continental slogan 'Work hard - fly right'. The fly- right-part is suffering.

The service was excellent, check-in very easy, courteous and helpful staff, both at the terminals and during the flights. Cabin accommodation very clean and tidy. Flying economy, the food quality and presentation was very disappointing, both on transatlantic flights outward /inward. We are regular travellers and have noticed a deterioration in food quality over recent years.

YWG-ORD-PSP-DEN-YWG outbound March 24th return March 31st. I was originally supposed to fly YWG-DEN-PSP on March 23rd but was rescheduled due to the winter storm in Denver on the 23rd. Check-in attendant was honest, professional and worked her hardest to get me to Palm Springs and explained my options. I understood weather is not the fault of the airline and chose the option to fly through O'Hare the next day rather than pay for a hotel in Denver. Flight to Chicago next day was smooth with good onboard service and arrived early at O'Hare. After boarding ORD-PSP we were informed of delay due to a mechanical issue, and cabin crew made us comfortable while we had detailed updates from the cockpit. Smooth flight to PSP. Return trip had slight turbulence upon take-off and landing with a close connection in Denver. Checked-in with ground staff to verify boarding pass and smooth flight to Winnipeg. Overall, service was good but feel United could make improvements in short-haul comfort with personal screens (although my flights were on shorter range aircraft), power plugs or USB connections. After flying Asian airlines for the past 5 years with their levels of service and comfort, I knew I wouldn't get the same on short haul flights on United for the price I paid. I would consider United only based on price, connection time and flight duration.

STR-EWR: A rather interesting flight - I booked Premium Economy which was really good. I paid 119 USD to have the whole Exit row for myself. Food was good for Economy with plenty of Water served during the flight. Good IFE with loads of new films. The real Thing was that the plane run out of fuel (due to strong headwinds) just 85 miles out of Newark. We had to do a semi-emergency landing at an Airforce Airbase in the middle of nowhere. After 20 minutes we made it to Newark. This is already the 2nd time within a year this has happened to me - very poor planning.

San Francisco to Chicago to catch a connecting flight with Aer Lingus. Flight was late arriving in Chicago because it was late leaving San Francisco, we are in our sixties and had to run through the airport in Chicago to catch our next flight to Ireland. The United airplane was old and worn, the arm on the seat had a sharp edge which tore my pants when I tried to leave my seat for the restroom. I found the crew to be very uninterested in the passengers. I was very pleasantly surprised at the difference when we were on the Aer Lingus flight. United Airlines should look at Aer Lingus on how to treat their passengers. I will never fly on United Airlines again! When we flew back to San Francisco, I saw one of the flight crew roll her eyes with any questions. I found the flight crew to be very rude. Never again.

Newark-London-Hamburg, Economy. Being Star Alliance Gold I was surprised that the airline rebooked me on a later flight despite the original flight operating. Especially since I had a connection out of London and the new itinerary did not meet the minimum connecting times set by Heathrow. But it turned out that was the least of my problems. The new flight had a scheduled departure of 7.05pm which was moved to 7.24pm as a result of late incoming aircraft, which was moved to 7.50pm which was moved to 8.30pm. About halfway into the boarding it was announced that the plane had a technical problem and could not fly. They would take another plane and move everything over, new departure around 10pm. After pushback from the gate we sat on the concourse and soon the captain announced that this plane also had a technical malfunction and could not fly. Back to the gate, we were told that they would use a plane scheduled for maintenance but that needed to be checked and towed over first. New departure 1am. My connection out of Heathrow was lost. The next one offered was at 7.25pm (instead of 8.55 am). The flight got into LHR at noon, so another seven hours wait. No further assistance was given, also in Newark you could only get a 10USD voucher if you waited in line with all the people trying to rebook their flight. I think I will avoid United in the future.

I was taking the red eye from Honolulu and the seats were beyond atrocious. Sleeping was out of the question at this point. The armrests were so small that pretty much only one person could realistically use them. Offered no free movie or any entertainment, all that was available was a $9 pass for access to their direct TV feature. I purchased the direct TV feature because sleeping was so uncomfortable. I found myself thirsty and looking forward to the complimentary beverage only to be disappointed to receive a small ice filled cup of about 2 cents worth of soda. Purchased one of their $8-10 snack boxes which was by far my biggest mistake of the trip. Each box is a combination of low quantity, low quality food. In conclusion the root of the problem is United airlines cost cutting mentality that shows in the entire experience accompanied by a 25 dollar fee for checking a bag.

Zurich-Newark, Premium Economy. Flight is on time, boarding quick and well organized. Very comfortable seats, big screen and over 200 movies to choose from (plus TV shows, games etc). About the best food I have had in economy in years - real chicken, real mashed potatoes, crunchy vegetables. During the flight, flight attendants come around every 2 hours with water or juice. Flight attendants friendly. Snack before landing also quite good. One of the nicest coach flights I can recall. Landing on time as well, baggage was on the belt when I got out of immigration. Absolutely no complaints.

The flight was fine - it was the miserable faces of (most, not all) the stewards that irked. The uniforms are cheap looing and some stewards had hair that verged on the unkempt. Although I checked in online 40 minutes into the session for the flight out, the site claimed there were not 2 seats together in Economy and I would have to pay for Economy Plus. All credit to Manchester check-in staff, they worked to get us together by the time we flew.

I have just come back from a 4 day visit to NJ. I took a flight from Miami to EWR and everything with this airline was a mess. They don't care anymore about the services and the clients, they just care about profit. All airlines are charging for any luggage that you check in even if is a family of 3 with just one piece of luggage. They have also reduced the leg room for economy clas. We as a clients do not have many choices.

On return journey (08/05/13) to Edinburgh we realised we only had 55 mins between connecting flights. We arrived early at Charleston South Carolina USA to enquire as we were worried any delays would make us miss our Newark to Edinburgh flight. On arrival we spoke to a wonderful rep at check in who rebooked us onto an earlier flight which enabled us to catch our connection back to Scotland. Great customer service!

Worst first class service I have had. Not worth the money. I was sitting in first row aisle seat located 4 feet from the restroom. I was the first person to use the restroom and found the place filthy. I asked for a glass of white wine and it was served in a cheap plastic cup. The wine was sour and when I told the steward, he offered me another glass from the same bottle. I instead asked for a Heineken beer and he gave me a Miller Lite beer. Eventually, we got to the so called "First Class Dinner Service". It was a re-heated microwaved hamburger with cheese and no dressing. The cheeseburger was not accompanied by anything like a salad, fries, or potato chips. Dessert was one chocolate chip cookie. The man in the row behind me asked for a second cookie and was politely informed there was only one small chocolate chip cookie per first class passenger. That was it, no other beverage, food, or any amenities. Inflight entertainment was to look at the bulkhead wall. No in flight entertainment, no magazines, no newspapers. I know the crew knew of the dirty restroom because the pilot, co- pilot, and steward all used it. For this experience you pay substantially more than one receives in coach class.

Upgraded at the airport to First class and paid an extra $300 to do so but thought it was going to be worth the money. Flight was then cancelled. United staff at the counter had no idea what they were doing and had us running all over Calgary airport to rebook. We were all paged back to the original desk and told we had to go back through customs, get our bags and then rebook. While waiting for our bags that took 30 mins I decided to phone United to book another flight instead of standing in line. I got a lovely lady who booked me on another flight. It has now been over 10 business days and I have not received my money back. Cheap tickets, cheap service!

PIT-IAD then IAD-STL, both in Economy. This was my first time using turboprop service. Leg from Pittsburgh had me in a Bombardier Q400 for the 45-minute flight to Washington. The legroom was good although the seat padding was beginning to feel worn. My seat was just in front of the wing, but noise was not an issue. This short flight had no beverage service; something that was printed on my e-ticket from the beginning. The leg to St. Louis was in an Embraer ERJ 145 which at 50 passengers was even smaller than the Bombardier. I like the lower operating altitutude and ease of boarding and deplaning of the smaller crafts. Both flights were on time, comfortable and efficient. It is hard to find a non-stop flight from Pittsburgh to St. Louis anymore. In summary, I was happy with both United flights. After paying a final price of $113 including one checked bag, I think it was a good value. At just $15 more than Southwest, it was worth every single penny.

CDG-MIA-CDG via IAD. Check in and boarding at CDG perfectly organised with friendly staff. Onboard the ageing 767 to IAD, the CDG-IAD crew didn't say Hello, or anything else. Flight on time, entertainment OK but personal LCD screen tired. Seat Y+ rather comfy. Service is rushed with no apparent reason, no eye contact, I don't understand why so much effort to avoid customers. Chicken shiitake and rice very good, turkey and cheese sandwich before landing edible. Plenty of beverages. Transfer at IAD well organized by UA staff. IAD-MIA on a Mesa airlines (UA express) Canadair Jet, FAs nice and attentive, drink and pretzels offered. MIA-IAD-CDG: while checking in at the automat, process gets stuck in the middle. The MIA UA check-in rep comes and solves the issue with smile and care. MIA-IAD on Mesa airlines (UA express) Canadair Jet again, one hour late. Flight pleasant and still plenty of time for connx at IAD since everything UA is under the same roof there. Boarding IAD-CDG: on time orderly and friendly done. This time a nice FA welcomes us onboard the 767 and shows us which row to go. Captain welcomes us. Crew friendly and caring, day and night with the 1st flight of our trip. Vegetarian food advised by her is good. We would fly UA again for this route.

STL-IAD Economy round-trip. I had the ticket from the US Airways, which is the first sign of trouble. Coming 2 hours before flight to the airport, I got in the check-in line of US Airways waiting for 20 mins just to be told that they do not fly to IAD and that I am on the wrong line even though my ticket explicitly said that they are my carrier to IAD. I wait another half an hour on United Airlines check-in line, slightly getting stressed because I may be running late and I have a long flight ahead of me. The check-in lady tells me that I had to pay for a second luggage even though Turkish Airlines allows for 2 pieces of luggage. Inflight experience is quite average on ERJ 145s though the seating is not too bad, but no free service except a beverage. On my return trip they lost my luggage but promptly retrieved it the next day so it's forgiven.

Miami to Singapore. I had 2 connection flights and every flight was at least 45 minutes delayed. On the way back from Singapore to Miami I missed my connection flight in Hong Kong because the flight (United 896) was 4 hrs delayed. Nobody informed us that we would miss our connection flight to Chicago. I was very angry because all 200 passengers did not feel well informed. We did not get an apology and staff were unfriendly. Finally I got another flight ticket for the next morning. As I arrived at the check in the next morning the United staff told me I had to rebook my flight home again. I was frustrated and exhausted. I will never book united Airline again.

Newark to Vegas. Check-in was smooth, flight on time. Seats are cramped, no leg room! I had an aisle seat, and with the seat in front of me reclined, and an aisle arm rest that didn't move up I was forced to climb out of the seat. No snacks, and when I asked for a coke I got 1/2 cup of ice and 1/4 cup coke. Had printed our boarding passes for our return flight, at the airport we get to the attendant, asked us if we had scanned our printed boarding pass at the kiosk so they could print up labels for our luggage. Why have us print boarding passes at home and do it all over. We had to get out of line, get in a kiosk line and wait, then back on the bag drop line and wait all over again! I have flown other airlines and have always been boarded from the rear of the plane to the front, never have I seen boarding from the front to back like United. I had an aisle seat, and my husband had an aisle seat across from me. We were called to the desk at the gate for re-check, they wanted to see if we would change seats and offered us an aisle and middle seat in the exit row. This plane had seat back TV, but you had to pay for it, for the price you have to pay there are no snacks.

EWR-FLL in First. A huge difference between awful ground service and wonderful service in the air. Premier Access check-in was a mess. The Premier Access security line was longer than the economy line and the TSA staff were their usual rude selves. No lounge access for First customers or Star Alliance Silver. Preferential boarding for First customers and the crew giggled when we ordered G&T's for pre-departure drinks, it was 11.30am. Plenty of room in 1 A and B on the 737-800. We had a great rapport with the crew and they rewarded us with superb, friendly service. United don't offer a special meal option for vegetarians but one of the choices was a nice, fresh salad served with soup, bread and dessert. Live TV was good and the crew kept the wine flowing until we landed. Arrival was on time and our priority-tagged bags were the fist to arrive on the belt.

Washington Dulles - Frankfurt, economy, Boeing 777. I flew to the US with Lufthansa, so it was a bit of a step down to fly back with UA, I paid Lufthansa prices for UA service. They cancelled the seats I booked at the time of ticket purchase and gave me ones on the back row. I couldn't change them because it wouldn't let me check-in online because of 'documents'. I discovered that UA are child unfriendly compared to Lufthansa. UA wouldn't allow me to block an empty seat for my toddler, flight attendants ignored children almost completely. No special meals for children, extra portions of adult meals. It wasn't a bad flight, the food was decent and the in-flight entertainment was excellent, but it was overall a disappointing experience. It just felt cheap: charging for alcohol on a long-haul flight, cramped seating, and absolutely no-frills. It felt like a budget airline where you choose your own seats, as long as UA doesn't re-seat you without warning.

UA965, Amsterdam - Newark. First class seats were B minus for their genre. I liked the off-centre angle, the spaciousness, the simplicity of the pod and its generous storage capacity. The only minus was the tattered quality of experience. While this was a morning flight they were serving a heavily spiced supper cuisine. No simple breakfast food. The movie selection was good and so were the headphones. It'll be a long time before I fly First on an American flag carrier. Hopefully they'll get their act together. In the meantime we'll fly Emirates or charter a G5.

Like most if not all American airlines, there's no checked luggage allowance even flying between Canada and US. Three of us with 1 young child of 3 years old travelling for a week needed a normal sized suitcase so we got taxed 24 US$ per direction. Like everyone else in trying to save cost, we put the rest of our belongings in smaller carryon suitcases. This creates a problem when boarding. When the plane is only half full, all of the overhead compartments are filled, so at the gate we were forced to check our carry-ons as checked luggage. What shocked us the most, is that unlike most airlines, passengers travelling with young children or with difficulty don't have priority boarding. The passengers get on board by sections, like cargos (which United Airlines have been doing for 50 years - maybe they think people are cargo).

Newark-Bogota-Newark, economy, Boeing 737-700. Check-in in both Newark and Bogota was fast and efficient. My outgoing flight to Bogota was 3 hours late because the captain had not arrived in from Houston. Meals on both flights were basic sandwiches and I thought it would be different as it was an international fight. The seat reclined just a few inches, but the leg room was acceptable. Direct TV on international flights is a waste of money, as it can be spotty. Overall, the fight experience was par for the course for any US airline.

I have recently flown United for the very first time from Australia to Houston. I had read negative reviews but booked this flight because of the low price but I was positively surprised. The service of ground staff and crew were very good. Snacks and standard meals were ok. Although there was no individual in-flight entertainment I did not get bored and saw a couple of interesting movies and a few TV series. Airplanes were well maintained, seats were comfortable and overall experience was good. When I landed in LA I had to check-in my luggage after going through security but it all went smoothly and they helped go through an express lane. No complaints to reports and yes I will fly with them again!

LAX to Tokyo. Was shocked at the stewardess' unwillingness to help passenger with medical condition and the rude attitude. Checked in at the gate and told agent I had a medical condition and would need help putting carry-on bag in the overhead. Was told someone would help me when boarded. Talked to stewardess in area by my seat, before I could continue she interrupted me and said I would have to find a passenger to help me. Later I explained to another stewardess that I had a medical condition and I'd need help getting bag down from overhead area. She said that they wouldn't be covered if they got hurt getting the bag down and that I should've checked it in. Note: my carry-on is smaller than most and not heavy. This is the first time I've run into this on any flight.

LAX-JFK one way on a 757. I knew that I wouldn't be given a complimentary meal, but they served complimentary beverages. IFE good, although I still prefer the older hand controllers to the touchscreens that are now common. Crew attitude and service were pleasant. Given that I paid $167 (including all taxes and fees) for this ticket, I would have been fine with no complimentary food or drinks and minimal IFE so long as service was okay and the journey was safe.

What awful customer service! I have been waiting several weeks for a ticket change refund. I was asked for doctor verification and submitted that more than a week ago. When I called about it this evening, after going though at least ten questions and redirections from a robot, I finally got an agent. Customer service is of course, closed on the weekends, and closes before 6:00 p.m. ET on weekdays.

I am a United Mileage Plus member. This review includes comments about one international flight and one US domestic flight, both with United. Though there were more flights on our trip, these two flights are noteworthy. Our international flight was B777 from Tokyo-Narita to Chicago-O'Hare in Economy Plus. It appears E-Plus got smaller. Just didn't seem like the same amount of leg room on past trips. I had an aisle seat which consistently got hit by the food/beverage carts. I watched as the FAs went up the aisle and noticed there was no attempt to avoid hitting any of the arm rests and no apology was offered to anyone. I know the touch screens on the back of the head rest may have seemed like a bright idea instead of the remote taking up armrest space, but the person who thought of this probably never took a 12-hour flight with the back of his head rest getting hit by the person behind him using the touch screen. Not everyone realizes it is a "touch" screen, not a "tap" screen. ANA have much larger screens on international flights, and even with that larger screen they figured out how to put the remote next to the screen and not in the arm rest. FAs ran out of time to offer the last beverage service. Dayton to Chicago-O'Hare, I purchased the flight itinerary on United.com 48 days before departure. I selected available seats, but two weeks before we departed on our first leg, I noticed we did not have any seats reserved for this flight. I selected them again and didn't think of checking on them again. The night before we departed Dayton, I checked-in online and printed our boarding passes. I noticed our seats changed. I wasn't happy about it since our seats were in the last row. It was one of those regional planes so it really makes no difference where your seat is, except when it's in the back of the plane. These seats have no recline and are next to the lavatory. Fortunately, my wife and I boarded the plane in front of the over-booked group because just as I got settled, a man approached me and said I was in his seat. I showed him my boarding pass and we both had the same assigned seat. Another man came up behind him and said he also had the same seat, and yet another man showed up with a boarding pass assigning him to the same seat. FA told them to take any open seat. Why do we select our seats if United is going to change them and assign them to multiple people? Then, we arrived in Chicago to find 6 fuels trucks parked in front of our gate. We saw a lot of United grounds crew sitting around looking, but it must not have had anything to do with them since they just kicked back and even layed out on baggage trucks. That is the image United should use for their commercials! Eventually, one at a time, we'd see a person walking to their truck and move it until all 6 were gone. I wonder how many other flights waited 20 minutes because our plane was in the taxiway waiting to park at our gate? Absolutely no sense of urgency from any one we saw on the ground. It's no wonder United has one of the worst on-time departures record of major US carriers.

ORD-SEA Boeing 737-800, YVR-SFO an A319. Was pleasantly surprised by United service. Premier Access worked brilliantly at ORD, quick and efficient priority check in, security and boarding. Onboard service good on both flights with friendly crew, although seat pitch for A319 was a lot less than the 738 - keep an eye out if you're traveling short haul Economy. While food costs money, they're generally a good quality. DirectTV was available on the 738 but channels weren't that great. So as long as you have your expectations right, United is enjoyable to fly with.

Originally due to fly LHR to Newark via Olso on SAS, but due cancelation was booked on United. Got seat 1F which is a window and almost impossible to climb out over aisle seat. Apart from that, crew superb and food and drink much better than expected. First time in 10 years on United and it has improved. Arrived early and immigration and bags excellent.

LHR-EWR return in economy. Outbound the crew were friendly and professional. However being given a curry for "lunch" at 11 am is not ideal and neither is the fact the food comes before the bar service. Entertainment was good and plane (B777) was clean and relatively comfortable. There was a fair amount of turbulence enroute but no communication at all from flight deck. Return not as good. The crew were uninterested and quite literally threw our inedible food at us. Again the flight was rough and the seatbelt sign was on for most of the flight. Whilst is is not the fault of the crew they choose not to enforce the safety procedures and allow people to walk around the cabin. Leg room seemed better on the B757 than on B777 and we made good time in the air. United are competitive if you look solely on price but if its service you are after, then pay a bit more.

Flying home on United from Rome Fumicino to Washington Dulles, my husband and I had the worst experience of our honeymoon. The cabin was stuffy for ten hours, as if they turned the oxygen down. Worse was the flight crew. We observed crew bags strewn in front of the exit doors, overheard their complaining about the passengers, and had to listen to their crude jokes. When meal-time came, the male flight attendant singled out all the young girls first for their orders, bending over backward to find what they wanted. We were nowhere near the rear of the plane, yet somehow they were out of almost everything (meals, drinks, you name it) for us but not for the girls behind us. The attendent in our row insisted on handing our drinks with his fingers inside the glass, and grabbing the glass by the lip before asking if we were finished. The fasten seatbelt sign was kept on for nearly the entire flight although there was negligible turbulence. When people got up to use the restroom (it was a 10 hour flight!) the attendents would condescendingly lecture the passengers on "not being stupid". I don't expect much from an airline. A little courtesy and helpful attitude go a long way with me. This flight with United had me miserable.

B767 from Munich to Newark, and the flight was full. But it had only 2 sets of functioning economy class toilets, resulting in long and constant lines at them. Alcoholic beverages on international flights are not free. Entertainment though a good selection of movies and sitcoms were offered, headsets were of poor quality resulting in frustration for anything but subtitled movies.

DEN-PHL-DEN on United. Outbound flight on time with 20 min early arrival into PHL. Crew was old CO crew and had some moderate smiles and overall helpful to passengers. Inflight Direct TV is a great idea made the time go buy quickly. On board food purchases are decent but not great - if they are going to charge for food they should have more selection particularly for a lunch flight. Return a different story. Flight delayed 3 hours in PHL due to late arrival of inbound aircraft. I found this out about 6 hours before departure only because I checked online- No SMS or email message. I called elite line and agent was very helpful (for once) and got me on US Airways 3 hours earlier- a welcome change.

Took the direct flight from Sydney to San Francisco and return. After hearing and reading negative reviews about United, I wasn't looking forward to the trip in economy. However, I was very pleasantly surprised. The plane was spotlessly clean on boarding and the crew, especially on the return flight UA863, were very helpful and courteous. The take offs and landings were very smooth and the captains were always aware of passenger safety during turbulence and communicated clearly to passengers at all times. Both flights were on time. I'd travel with them again.

They no longer offer any free snacks just drinks, which on a 4 hour flight is too long to go without eating. When we flew to Paris, France, it was the worst experience I have had on a plane. We asked the flight attendant if we could get my wife, some champagne in Coach. She told us they didn't have any on the plane. I held up a glass of champagne they served our in-laws in first class and I asked her if she could at least get my wife some wine. She never came back, I had to find her in the rear of the plane and ask for the wine again 2 hours later. This was a red eye flight and the lights were turned down, so people were sleeping. I have to say I will never fly with United again.

Recently took UA803/804 from IAD to NRT. The entertainment in economy is great! The touch screen behind kept my 3 boys entertained. Landing in NRT very smooth. We will definitely take UA's flight again.

Flight to Tel Aviv. Businessfirst seat is very comfortable and inflight entertainment great. The real surprise was the quality of the service. It was night and day from the last flight and then I realized the difference. UA flights out of EWR use the former Continental Airlines crews. So if you have to use a US airline internationally from NYC, United is okay, but only if you fly from Newark. It's not Singapore or Emirates, but its fine.

Seems like every flight I've been on in the last month has been 'delayed because of late arriving aircraft'. Tonight we are flying from Houston to San Diego with a young child. The flight, scheduled to leave at 7 is now delayed until after midnight. We will not get to San Diego until almost 2 am. Tomorrow's plans are now shot, effectively ruining the first day of our three-day trip.

LHR-EWR and PHL-IAD-LHR in economy plus. The key lesson on this is that economy plus is not premium economy like other airlines, it is economy with more legroom and that is all. Check-in at LHR T4 was a delight as I have Star Gold status, although the Skyteam lounge has a dismal choice of food for an early evening departure. LHR-EWR on a 757, with excellent legroom at the exit row. Food out of Heathrow is edible and the IFE system has a surprisingly good range of choices, although the screens on both the 777 were tiny (both aircraft clearly quite old). Seats were adequate. PHL-IAD was a short flight on an Embraer aircraft, although the United Club at PHL is simply dire, with the air-conditioning not working. IAD-LHR on 777 was ok, but not particularly comfortable for sleeping. Flight was virtually full, so little scope to spread out. Meals for dinner and short breakfast were simply awful. United's economy class food out of the US continues to be below the standards of most other western airlines. Sleep was only aided by bringing my own mask and earplugs, although the seat width was greater than on the 757 (United hasn't succumbed to the 10 abreast trend in economy yet). All in all a fairly average trip. Legroom in economy plus makes economy bearable, but United's catering and lounges continue to mean it is an adequate airline, not a good one.

Flew from ORD to HKG a couple of times. Extra narrow seats, no personal TV, broken earphone jack. The plane was as old as it could be. The crews were rude. Only 1 checked luggage allowed for international flights. United is a perfect combination of low cost carrier service and regular ticket price. Definitely not worth the money. Avoid it if necessary.

CMH-ORD-NRT-TPE. 3-21-13. First flight out of Columbus was cancelled. The gate agent worked very hard in getting us re-booked. We did have to spend the night in Chicago. I've heard a lot of horror stories about United, but my overall experience was a good one. Being on a 12 hr + flight showed me how hard the flight attendants work. Economy plus is worth the extra money. The extra leg room was needed. Return flights were ok and on time.

Yesterday my wife and I headed to a funeral from YYZ to SFO using points. Due to the last minute nature of the trip the best we could do was YYZ-EWR-SFO on United. The first flight on a United contractor turned out to be quite pleasant and ahead of schedule. The EWR-SFO could have turned into a nightmare. Flight was loaded and ready to depart when flight controllers cancelled the landing slot at SFO. All passengers and crew were told to disembark with their carryon luggage. It began to look like a night in Newark. Luckily about an hour later we were allowed to reload and reached SFO about 90 minutes late. The three attendants were professional and service oriented. A couple of food and drink runs were followed by hourly water runs. The plane was spotless and quite comfortable. Service exceeded expectations.

Flew from IAD - Dublin. Nice plane - love the 757 Business/First flat bed seats. Crew were accommodating and friendly. One of the nicest trips on UAL that I have had in recent memory, realized it was a former Continental crew. There is a difference! My return from Europe was a non-stop from LHR-SFO. Business was full but I had the upper deck. An almost 11 hour flight and the 2 FA's upstairs did the minimum. They were perfunctory and simply did their job without much enthusiasm. You had to ask for everything extra. How can 2 different flights on the same airline have such different crews? UAL have a long way to go before the UAL in flight crew get it together.

Honolulu to San Francisco in economy on an overnight flight and return in first class. The ground staff in HNL was very nice, while in SFO was unfriendly and impolite. One of the male FA on flight to SFO was rude when I pressed the button during the flight and ask for more drinks. I feel pretty annoyed with the impolite attitude of staff toward passengers. United is going to be my last choice for international flights.

A group of 4 of us were traveling from San Francisco to Maui non-stop. We were delayed 45 mins because one of their flight attendants was "running late". Finally up in the air and we got almost halfway to Maui when were informed that we had to turn back around to SFO because their navigation system had malfunctioned. We were on standby for about 6 hours and all they did was give us a $10 voucher to go towards a meal and drink. We finally got to Maui around 11pm, 1 day that we paid for was completely gone. Not only that, our friend who is about 6'7" had paid extra for Economy Plus on our first flight there (clearly he needs the extra leg room). He was stuck in economy on our 2nd flight there. I've heard from a few friends that they have had travel nightmares with United as well. We won't be flying with them again.

Flew Business class LAX-LHR (777) and FRA-SFO (747) and was pleasantly surprised. Past experience on United has been very disappointing. On both of these flights, however, the crew were professional, attentive and friendly. Even the ground staff at all the airports was better than I have experienced over the past 5 years. Yes, the business lie-flat seats are narrow. And the opposite facing seats are really strange and it is difficult not to make eye contact with those facing you. But the overall experience was good. Hate the 777 configuration of 2-4-2, but love the upper deck of the 747.

Flew today from San Francisco to London. Cabin crew are often jaded, bored and clearly not enjoying their jobs. I travel with a musical instrument which on some flights does not fit the overhead bins. I approached a couple of cabin crew to ask if it could be put in a cupboard. It was clear from the outset that one of them was having a bad day and didn't want to deal with the self loading freight. United really do need to fix the problem of their staff. This is not the first time I've experienced rude cabin crew. I'm now strongly thinking of switching my 70-80k miles a year to another airline. About the only good things about this flight was that it left and arrived on time and the entertainment system offered a great choice and was working.

We have been flying United Airlines for 15 years and are now looking for another carrier. Their customer service has sharply declined while travel delays have increased. I am writing this from the airport during a 3 hour delay. On the first part of our trip from Maui to Phoenix, with a stop in LAX, I had to track down a flight attendant to ask for water. She seemed annoyed, but agreed to bring me water. When we arrived at LAX we were told by United staff to run to our connecting flight. We followed his advice, only to learn that our flight was delayed 2.5 hours. I went to customer service to try to get on a different flight, she told me that ours was the last flight of the day to Phoenix. It is very frustrating to be a loyal customer and not get the smallest courtesies in return.

Flew from IAH to FRA. It was without a doubt one of the worst flights I have been on in 50+ years of flying. Seats were tiny and cramped with no leg space, food was supposed to be chicken. What we got was more like cardboard. The flight was late taking off but did arrive on time. On board service was limited to one beverage and one meal with a snack for breakfast. Other than 3 times (twice for meal) never was an attendant anywhere to be seen. Movie system was old and outdated. For the money I am trying another airline.

Had my first experience with United last week. A long haul trip from Australia to UK via LA. I had been told that united were 'ordinary' but have to say that I found the service of ground staff and crew to be very good. Inconsistent drink pricing on international routes is a bit confusing and the meal standard was just ok, but I am pleased to be able to say that overall this airline was quite satisfactory, especially considering its very competitive pricing. I am not looking forward to my 40hr return trip, but that is not the fault of the airline.

From Shanghai to Los Angeles in economy plus. Enough space for my long legs. Got a middle seat due to the full flight. Food was quite ok. Snack service was arranged after 6 hours flying. On time departure and arrival.

Flight from Las Vegas to San Francisco. Left late and arrived around 20 minutes late. Flight crew good, the main cabin economy extra is a great idea, as the seats are wider and with much more leg room. Wifi available onboard, inflight entertainment rather limited but otherwise a pleasant flight.

I'm not one to share my displeasures publicly but after getting an automated response from United Airlines I feel I have no choice but to let others know how bad their service is. My luggage was put on the wrong flight when I landed I was told it was on a flight landing in a couple of hours and they would deliver my luggage to me. I was ok with that despite missing my shuttle to my hotel waiting for my bag that was misplaced. Two day's later still no bag and no answer's. Every time I call customer support I get a different story, half the time I somehow get disconnected - they clearly have no clue and do not care how inconvenient and frustrating this can be. I guess they don't realize how important customer service should be.

I am sitting on flight 411 fro Houston to Newark. The flight has been delayed 2 hrs for equipment issues. We were supposed to depart at 4 and now we are just sitting here with no explanation. Ever since Continental became United this airline has become worse. Please go back to Continental days with effective communication and good customer service.

EWR to PVG Shanghai. 777-200. Clean plane and pleasant crew. For a 14 hour flight, terrible seats and sub par food. I am 6'4" and the seat crams my feet into the too small ottoman hole, I had to curl up to get any sleep. The 2-2-2 seating is terrible for the outboard rows, no privacy and the window passenger woke me every time he had to climb over me to get up. No real inflight storage for more than the courtesy kit and a book. Very fast meal service, all done in 45 minutes. Poor to ok food, ok service. The Mid-flight service was another red meat noodle dish. Mid-flight 'anytime' snacks are fruit, cookies, candy and chips - they used to have little sandwiches. Breakfast was a rubber turkey sausage, some sort of potato mash and an egg omelette. While this crew was pleasant, they still were not service oriented, get the job done with forced smiles then huddle up for the rest of the trip and chat. I do not use in-flight entertainment, so no comment.

My wife and I flew UA548, SEA to Houston, Business Class, Mar 21st, 2013. No domestic Business Class lounges in Seattle or Houston - very poor services for paying Business Class prices! Most notably, we were astounded at the rude and inconsiderate service here. When the flight attendant took our meal orders and even though we were sat in row 1, after ordering and it was recorded, she returned to us after completing the cabin orders, and we were told we had to change our entree choice because others in the cabin had more air miles than us! When I complained at the UA customer service desk in Houston, there was no empathy.

Travelled from Dhaka to Kathmandu return. The trip started badly, after boarding about 15 minutes late, we then sat on the tarmac for well over an hour in very hot conditions with no AC. Finally we departed Dhaka almost 2 hours late, and then ran into bad weather over Nepal causing a diversion and another 30 minute delay. Finally landed nearly 3 hours after schedule. The trip back was relatively uneventful. The food both ways consisted of a packaged lunch box full of rather sickly sweet cakes, biscuits, drink etc. The staff were reasonably pleasant, but were unable and unwilling to deal with the normal issue of Bangladesh passengers using their mobiles while in flight, rushing to get their bags and walking down the aisle before the plane has even landed etc. Certainly better than Biman, but only marginally.

SFO-EWR return. Both flights left on time. Outbound flight was better, great FA's who worked hard and smiled. Standard food and drink options available for purchase, including cheeseburgers, which weren't bad. Empty middle seat. Return flight almost as good, but fell down in a couple of ways, no food offered to our rows, no jetway to greet us in SFO even though we were on time. Paid for Economy Plus "upgrades" both directions. Still, not sure if the value is really there, the extra leg room is nice. This was my first time on United in some months, having been using Virgin and JetBlue for cross country trips. I'd like to think it could be a consistent experience, but that seems unlikely. Also, security in SFO remains a complete mess.

United, as a whole, is a well-rounded airline. ORD-PEK was a long but satisfying flight on the Boeing 777. I was seated in row 25 which was an economy plus seat. For 13 hours, paying $100 to upgrade to economy plus was definitely worth it. The seats had great legroom as well as recline. The entertainment selection was slightly vague not having a well variety of films. The meal service was mediocre, my spaghetti was slightly cold. As a whole, United has some aspects they need to improve on.

SNA-SFO-JFK in First and Business. Check-in at SNA took a while, there was only one Premier Access line open. Boarding smooth and was one of the first to board. Seat itself comfortable for a short flight, legroom excellent and recline surprisingly sufficient. Drinks and freshly baked scones were great. Flight attendant friendly. Connection in SFO was easy enough and since the SFO-JFK is a PS flight, was granted access to the United Club. Lounge itself was spacious enough and the view was amazing. Seats comfortable and plentiful. However, the food and drinks selection was a disappointment. Flight to JFK operated by a 757. Seat was almost lie-flat and was very comfortable for 5-hr flight. Flight attendants were professional and addressed me by my last name. A full-course meal was served, appetizer, main course, and a dessert. All in all, it was nothing special. Snacks and drinks were constantly offered and I was left satisfied. Each passenger was handed out personal media players which had good selection of movies. Great Blankets and pillows were provided, although the headphones were the same as you have in Economy. Flights were all on-time, and baggage came out first.

Honolulu to NYC on B767-400. Flat beds very comfortable and the crew were very good. Lack of lounge access is disappointing on a full first class fare. Boston to Denver to LA in first, A320 not as comfortable as B767 but crew still very good. Denver to LA on B757-300 was very comfortable. Great value for money.

UA 3470 from Edmonton to Denver on April 5th, 2013 - I get a notification at 9.13 am that my flight is delayed from 3.34 to 4.10 and up until I get to the airport I received several more notifications indicating that the flight had moved to 6pm. I get to the airport for 4pm and at 3.58 pm I receive another notification that the flight has now been delayed until 7.20 pm. From 9.13 am until 7.20 pm United can't get a plane to Edmonton for this flight. I booked this flight weeks ago, did they not have this flight on their schedule. Completely unprofessional. Still sitting at the airport waiting for another delay notification. Customer service is so rude.

Flew United to catch a cruise from Chicago to Fort Lauderdale in December, 737-800 both ways. I have the United Explorer Card so bags were free and a $50 discount on airfare. Crew on the ground was average. Flight was perfect, on time, well maintained plane, and friendly attendants. Return a week later and the very friendly Milage Plus people allowed us to change our flight time earlier for free so that my son and I could arrive home for Christmas at a more reasonable time. Same flight experience with efficient gate agents and smooth flight experience, this time with DirecTV. It was free until take off, and there after $7. We decided to stick to our own IPads, books so we didn't need it. We are happy with United and will be flying them again this year.

Leg from MEX to EWR on a 737-700 in Economy Plus. Check in quick without problems, flight left on time. Cabin crew very attentive with a very good service. Airplane worn out. Economy Plus seats very tiny and uncomfortable. I was glad I paid the 70$ to upgrade to Economy Plus because space between rows in the regular Economy looked terrible (I’m 6.4’ tall). Drinks were served for free and frequently, food was for purchase. United doesn't accept cash on board and I didn't have a credit card with me, so I had to stay hungry. As well for online entertainment a credit card was required. For short legs I can recommend United Airlines and I would fly them again, but over 4h-flights can turn into a torture because of the cramped seats.

We were to leave Cleveland at 8.51 on Fri Mar 17. Did not board until 9.05. There was a problem starting one engine. Finally, we left at 10.10, the time we were to be arriving at Washington Dulles. Connecting flight to London, Heathrow was to leave at 11.05. Half-way to the gate we learned the flight had just left. We went to Customer service and were told there was not another flight until the next night at 7.30. Finally, it was discovered there was a flight the next morning, and we were booked on it. We got vouchers for a hotel for the night, but were left on our own to get there. Early the next morning we made the flight and finally arrived at Heathrow at 10pm. Not a very good start to a 50th anniversary trip with family.

Flew 4 segments on UA last week. As usual, the service was inconsistent. I was particularly appalled by the last inflight crew between Denver and Portland. They spent the entire flight talking in the galley, complaining about schedules, UA and their poor overworked selves. They made no attempt to assist a disabled passenger, requiring other paying customers to assist.

I flew UAL from Chicago O'Hare to Hong Kong last Oct. I paid extra for Premium Economy. I had an aisle seat on the first segment, not good, but not nearly as bad as the window seat on the return segment. The service was deplorable. I flew Cathay Pacific from Hong Kong to Kuala Lumpur (RT) in coach, and it was ten times better than UAL Premium Economy. I didn't even have my own personal TV, it was the old drop down from the ceiling TVs. I will never fly UAL again.

Originally on UA ORD-EWR-IST and then a separate ticket on Turkish to Tbilisi. Weather in Newark was a mess and flights were cancelled from Chicago. Ticket agent spent 2 hours working with me to get me on the ORD-FRA non-stop and then Turkish to IST to connect to my other flight. Appreciated her help as the ORD- FRA flight was overbooked. Flew at bulkhead EconPlus and leg room was excellent. Seat comfy with the extra pillow I brought on board. Inflight movies were great - large selection and good quality. Food was fine - typical UA food. If all UA flights were this good I'd be a convert.

Flew Newark to Zurich business class - major disappointment. United employees seemed to make near zero effort to eliminate easily avoidable negatives. There's trash everywhere, if I see it as soon as I sit down, the cleaning crew couldn't have overlooked it, they just don't care. First 2 things I tried to order on menu were unavailable. My wife's inflight entertainment system didn't work, we got a 'sorry, there's nothing we can do'. Staff just going through the motions. My last flight before this one was on Cathay Pacific to Hong Kong, and I give them 4.5 stars. What a world of difference.

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