Air Transat review - by P Legate

5 May 2008  Customer Trip Rating :

LGW-YUL Air Transat Club was a good experience. The check-in was opened earlier than billed, and went smoothly. Quite a scrum at the gate but Club passengers called first. Friendly welcome onboard, champagne was served. A310 clean, seats in club about 34" pitch, limited recline being last row before bulkhead 3A/3B, but comfortable. Club purser introduced himself and explained what would be available, he gave out the menu cards and said that not all meal requests could be honoured but pointed out the best seats to choose in future for best meal choice. Having said that, our meal choice was not given but it was tasty. Drinks available throughout the flight and a light meal before landing at Trudeau. The crew are friendly without being obtrusive.

Air Transat review - by Wendy Farion

23 April 2008  Customer Trip Rating :

Toronto to Punta Cana my husband and I were seated in 2A/2B Club Class. The first problem was the seat directly in front of me (1A) the passenger in that seat didn't want to eat or read, only sleep, which is great except that her seat folded back right into my lap, she was trying to curl up in the seat with her feet up against the wall directly in front of her, when it came time to eat I couldn't get my tray down in front of me to eat - when the stewardess asked the passenger to put her chair upright she became quite annoyed to say the least, when I finally finished my meal the tray was taken away, back she went into the fully reclined position. This was very uncomfortable for me as it was difficult to move around in my seat, I have a problem with my knees (replacement) and need the extra room to move around and exercise while I am sitting. (this is one of the reasons we only book Club Class). When it came time to go to the bathroom, the same problem, the stewardess finally moved her into two available seats (1D/E), the only problem with this was her husband moved into the seat so he could have 2 seats and the same problem with him leaning all of the way back, the stewardesses were quite sympathetic to my concerns, I do believe there was something wrong with the seat, none of the other seats seemed to go back that far. 2nd problem - most of the meal selection was unavailable, we had to trade meals in order to what we could eat. 3rd problem - upon arriving in the Dominican, we waited for the luggage to come, it became apparent that one of our pieces of luggage did not arrive with the flight. We filled out a claim at the Punta Cana airport, and were told to call the next day to see if our luggage was found. On the Monday afternoon we met with our Air Transat representative, she took all of the information and said she would get back to us when she knew more, we spoke to her every day to check on the luggage, well finally 5 days later we get a call to say that the luggage was left in Toronto and would be out on a flight that day and we should have it sometime during the evening. We paid for Club Class because you are supposed to get Priority Handling, well this didn't happen, it is a good thing we were staying another week, so we did get to use the items in the lost luggage. We had to buy a few essentials and clothing from the resort, but to date, and after sending in the original receipts, etc. have nothing from Air Transat baggage. We did receive a letter on February 4th 2008, stating that they would look into our claim within the next 6 - 8 weeks, well we have heard nothing yet and it is now April. We have flown with Air Transat Club Class on a number of occasions with no problems, but this time our experience was a nightmare. I do like the Club Class option to a flight, but I am very hesitant to book again with Air Transat, I will definitely look into other options for our vacations.

Air Transat review - by Anne Hemphill

16 April 2008  Customer Trip Rating :

We travelled to Toronto last month from London to visit our grandchildren in Hamilton. We upgraded and were treated so well by Air Transat staff. It was a really enjoyable journey. Everything went so smoothly.

Air Transat review - by Michael Reed

11 April 2008  Customer Trip Rating :

My partner and I flew economy on Air Transat from London to Vancouver. We were returning to BC after living in the UK for 4.5 yrs. We sent a considerable amount of excess baggage as cargo on the same flight. The cargo fees, alone, cost us approximately $1100.00. We spent a similar amount for our two economy tickets. When we left London, our hold baggage was overweight, which cost us an additional $150.00. Considering the 1100 additional dollars we gave Air Transat, we asked that the $150.00 in overweight fees be waived. Air Transat officials, petty as they are, would not budge.

Air Transat review - by C Wile

20 March 2008  Customer Trip Rating :

After a wonderful week's vacation at the Marina Palace in Varadero, Cuba, and the time for returning home to Halifax drew near, there were rumblings among fellow travelers of delays and difficulties at the Varadero airport. However, since travel arrangements were beyond our control, I felt the best attitude was to remain positive and have faith in the Transat Reps who would surely make our needs and comforts a priority. To my disappointment, this was not the case. The flight was delayed to a departure time of 2 am and we were so advised. We were advised of no further delays while at the hotel, and so boarded the 10:30 bus to Varadero airport. Immediately upon arrival at the airport, we were advised that our flight was further delayed until 6 am. Since the flight from Halifax to Varadero is approximately four hours, it became clear to my fellow travel and me that we had been brought to airport before the plane had even left the ground in Halifax. We were STUCK! We soon discovered that we were not alone - that there were indeed two plane loads of people stuck in the Varadero airport until morning. Varadero airport is what it is and Transat Representatives would surely have been aware of the lack of facilities available to travelers. By midnight, the so called food court - which sells Pringles and day old bread, water and black tea was closed; the bathrooms had run out of toilet tissue and hand soap and were smelling worse than any outdoor latrine. There were not enough places for people to sit, let along sleep. We felt left to cope in an extremely difficult situation - trapped and abandoned. There was no sign of anyone to act our behalf, no effort made to offer us the needs of life (water & food) let alone any comforts such as blankets. We had simply and obviously been dumped! Was this considered part of the Cuban experience? a cruel joke to those with small children, or medical conditions? I am fully aware of the glitches that can occur during air travel, and consider myself to be patient and well prepared to unplanned circumstances; however, as a result of this experience, I will make every effort to fly with any other airline in the future. There is no excuse for this kind of abandonment.

Air Transat review - by C Preson

19 March 2008  Customer Trip Rating :

We recently flew Air Transat from Toronto to Orlando. It wasn't the first time they proved themselves incompetent, but for us it will be the last. We called the airline before leaving for the airport and were told the flight was on time. Upon arrival at Pearson, however, we learned they had no crew and were "phoning around to see if they could find crew." Our flight finally departed 7 after scheduled. During the flight, Air Transat kindly advised the $5 fee for the headsets would be waived due to the seven hour delay. Oh - thank you very much.

Air Transat review - by D Swinden

9 March 2008  Customer Trip Rating :

I flew with Air Transat Feb 26 on TS476 to the Dominican and returned March 4 on TS 477. During the incident of being grounded due to sick passengers, the crew went to the front of the plane and ignored the nervous/worried passengers. Would give us very little news. Fellow passengers were handing out water to the rest of us. I thought that flight crews were trained for this type of incident. Obviously our flight crew forgot that. Will never fly Air Transat again. Will pay more for other airlines.

Air Transat review - by F Plowright

4 March 2008  Customer Trip Rating :

I booked what seemed reasonably priced flights with Air Transat for my family, and before we've even flown, they've soured the experience. During payment procedure for the flights the option to book specific seats was flagged, and I chose not to. Once the payment had been made, this option again came up, this time noting prices starting at £10 per seat. Again, I declined. Within two hours of booking I was phoned by a company representative querying that I had not booked seats and informing me that most customers chose to do so. I pointed out that I objected to paying what would be an extra £60 for my family for a service most other airlines can provide without payment. The representative cut me off by telling me there were only three groups of three seats left on my flights, these being the only way we would all sit together. Frankly, I don't believe them, but on the other hand I can't afford to take the chance that my young daughter will have to endure a long haul flight sitting next to strangers. It's little short of blackmail. Air Transat will get that extra £60 but it comes at the cost of my never flying with them again irrespective of the service.

Air Transat review - by Trudi England

17 February 2008  Customer Trip Rating :

Sure, the seats are not for overly large people, but I am a bit plump and of average height, and could still get the belt around my waist. But I have to say I have always found the flight staff very courteous and the meals are fine - this airline provides reasonable fare for my flight from Vancouver to Amsterdam.

Air Transat review - by R Gentles

15 February 2008  Customer Trip Rating :

Flew club class to Varadero from Vancouver and found the service as good as Air Canada business class. Good service both going and returning. The cabin staff were friendly and efficient.

Air Transat review - by S Stauffer

12 February 2008  Customer Trip Rating :

Just flew with Air Transat to Cancun in January. Most uncomfortable flight I have ever had. Seats are small and cramped. If the person ahead of you reclines your seat, you cant even get out of yours. I am not a big person, but the guy beside me was, and spilled into my seat. The food was terrible. My head set would not work on the way down and my light was broken on the way back. I nicely asked the attendent if there was anything we could do to fix the light and she told me she was not a mechanic in a very rude tone. So there I was for 6 hours unable to sleep, in a tight space and unable to read because it was too dark. Most of the other staff was ok though. Funny thing happened when we returned home. The doors to the plane froze shut so we could not get our luggage off the plane for two hours. After flying all night we had to wait by the baggage carousel for two hours and there wasn't much seating. What's funny about it is my husband's brother flew with them two days later and the same thing happened to their plane. What's that about.

Air Transat review - by D Wiggins

27 January 2008  Customer Trip Rating :

Travelled with Air Transat from LGW to Toronto return in Nov 2007, and it was the worst flying experience ever. I'm 6ft 6in tall, therefore I booked extra legroom seats in both directions; on checking-in I was told that those seats had already been allocated, as it turns out to people who hadn't paid any extra! The cabin crew were unable to help and basically said that this happens all the time as bookings in the UK are handled by Canadian Affair who don't pass the information on - even though they're keen to take the money! Luckily another passenger gave up his seat for me as he was of "normal" height! Air Transat seats are very narrow and uncomfortable. On the return leg, the flight departed 4 hours EARLIER than scheduled resulting in us missing the flight as Canadian Affair were unable to contact us in Canada. We were put on the next day's flight out, but Canadian Affair would not book us a hotel, so we paid for that ourselves. As we weren't on the correct return flight I once again missed out on the extra legroom seats I had booked ! My advice, avoid Air Transat & Canadian Affair!

Air Transat review - by D Majestic

13 January 2008  Customer Trip Rating :

Air Transat to Panama - left on New Year's eve. Sure, this is not an ideal flight time for anyone, but the dismissive crew onboard were anything but festive. We had just begun our vacation and it was off to a very poor start. Half the people on the flight were frolicking about, making it almost impossible to rest. And considering we had been at the airport since 4am with younger children, we needed rest. The staff were belligerent, would not get my family any pillows or blankets. What makes things worse is the flight home to Toronto - crew were awful. They were yelling at people, treating elderly with disrespect and ignoring their needs. They made several PA announcements warning people that they would not have people walking around during the flight at all. Pardon me, but when you are flying with children or anyone that requires to get up for a few minutes to shake out their legs. This apparently was not acceptable. I agree with other clients - the "Very Poor/1 Star Rating" is heaps and bounds more than they deserve

Air Transat review - by S Liepert

13 January 2008  Customer Trip Rating :

Edmonton to Cuba round-trip. Food choices poor, especially if you're trying to eat healthy. I brought my own food for the flight home, which was delayed by almost six hours.

Air Transat review - by W Bjorge

9 January 2008  Customer Trip Rating :

Vancouver to Cancun return. On the flight down my wife and I were seated in two of the three seats in the middle section of row 18. We were quite happy when no one showed up to sit in the third seat as we could then "share" the middle seat. Unfortunately our row along with several of the rows around us had no power at the seat controls so that meant we could not turn on our lights or get any of the music channels. We also couldn't listen to the movie. Found the crew to be pleasant and they were constantly passing out water, juice, pop or hot beverages. The food was very sparse and not the greatest. On the trip back we were very fortunate to get emergency exit seats in the centre section, so we had lots of legroom. The width of the seats is very narrow, the narrowest that I have ever sat in and it made for a long flight home. The crew on this flight were a little more mixed with some being very attentive and some being very curt. We had to ask for water as they only served liquids with the meal and the snack so we ended up quite thirsty waiting for the liquids to be served. We only flew with this airline because it was a package deal. Would I fly with Air Transat again? No! Life is too short to be that uncomfortable for that many hours.

Air Transat review - by E McDonald

9 January 2008  Customer Trip Rating :

We flew with Air Transat in September to Belfast. Our return flight time was changed a total of 3 times, all but 2 we were notified about before departing from Toronto. Our flight was once again changed while we were in Belfast, I should correct myself - our flight was cancelled and we were put on an earlier flight on the same day. We were not advised of the change via email and telephone as we were in Toronto. We were not the only ones that missed our flight that day, we did contact the airport as well to check our flight schedule - no changes were made. In the end, we arrived at the airport for the final boarding call of the new flight that we were supposed to be on, they wouldn't hold it for us - therefore we missed our flight. We ended up having to book another flight through a travel agent leaving the next day to Hamilton - we couldn't even get one back to Toronto. This cost $900 (our original tickets including taxes were less than this!). Air Transat took from September until the end of November to 'investigate our claim, and finally said it falls under the jurisdiction of the Tour Operator - aka Not Air Transat problem. Very poor is too nice of rating for Air Transat as far as I'm concerned.

Air Transat review - by J Mackenzie

8 January 2008  Customer Trip Rating :

Toronto Pearson to Panama City Tocumen return on an Airbus A330. The check-in in Toronto was fast, and there were no problems with baggage, but the flights to Panama and back were the worst I have experienced. My seat in economy class was very cramped and uncomfortable, and located between two washrooms near the front of the plane. T The breakfast was atrocious. Two hours into the flight, people began to crowd the aisles and have loud conversations with other passengers, and Flight Attendants did little to make such passengers return to their seats. The return from Panama City to Toronto was characterized by cramped seats, rude passengers and flight attendants who seemed overwhelmed at times. I tried sleeping, but was kept awake - when I asked for a newspaper, I was told that they were reserved for the twenty or so business class passengers. Flight Director had to go on the PA several times to tell people to sit down, which only helped a bit.

Air Transat review - by Jim Howden

20 December 2007  Customer Trip Rating :

Puerto Vallarta to Vancouver. Although we arrived three hours before the flight, the Transat rep. arbitrarily assigned us two cramped seats without aisle access. So cramped it was impossible to do some of the seat exercises their video recommends. The soggy pizza passed off as a "light meal" was pretty bad. We have travelled with Air Transat many times in the past, but this flight illustrated me why Transat has missed expectations recently. If you can book bulkhead or two abreast seats at the back for extra bucks, okay. Otherwise, I recommend avoiding the airline now if possible. Our last flight with West Jet was like night and day, compared to this wretched experience.

Air Transat review - by Liz McDonald

20 December 2007  Customer Trip Rating :

Just returned on a flight from Puerto Vallata to Calgary. Decided to pay the extra $150 to upgrade to Club Class. Not worth it! Little more leg room and better food the only advantage. Crew most sour I had encountered. Seemed to be waited on better going down in Economy. Did not see a crew member for the last hour of the flight. Sat with empty glasses, cans etc. for over 15 min and finally took them up myself. Upon arrival in Calgary could not exit the front door so we were the last to leave and at the end of the customs line.

Air Transat review - by John Woods

6 November 2007  Customer Trip Rating :

Booked with Canadian Affair. Outward flight via Thomas Cook Airlines was the best charter flight we have travelled , all leather seats & a very generous seat pitch. Food and service were also good. Had booked same seats on return Thomas Cook flight, but when we arrived at Toronto no such flight appeared on the scheduled departures for that day. Panic stations - eventually, with the help of the information desk, who managed to contact Canadian Affairs representative on the phone, they advised that we had been transferred to Air Transat, but that they had omitted to tell some customers, including ourselves. Because this flight took off some two hours later than the Thomas Cook one was due to take off, it meant we had to sit around in the terminal building for 7 hours, then discovered that Air Transat very narrow seats with a lousy seat pitch made it a nightmare of a return journey.

Air Transat review - by G Howard

6 November 2007  Customer Trip Rating : n/a

LGW-YYZ-LGW: I think the main complaint was the seating. I paid an extra £15 to choose my seating, so the legroom was not a problem. However the seats were extremely narrow, which made it unpleasant for the 8 hour journey. And the IFE screen was slightly obscured where I was sitting on the outbound journey. Everything else was fine, check in, service, food, drink etc, and the flights were on time.

Air Transat review - by R Harris

3 November 2007  Customer Trip Rating :

I don't agree with the last comment about Air Transat Club. The leg room is no more that about 34", but seats are wider than economy and I found them more than adequate for a seven hour flight. I also found the cabin service to be excellent; much better than exec first on AC. The breakfast offerings were not up to much, but dinner on return flight was really good. I think Club Transat is well worth the extra money.

Air Transat review - by George Beson

1 November 2007  Customer Trip Rating :

Gatwick to Toronto return. First my outward flight was changed so it stopped off at Ottawa and so added an extra 2 hours to the flight and then the return was cancelled so we had to get a later flight. The outward flight were in Row 13 which is an extra leg room row. We paid extra for this and it was nice. Although be warned. We sat in AB by the window. If you sit in the middle which I think is DEF then be ready for everyone using it as a shortcut. The stewardess told people not to but people still did. There is a toilet on the other side of the plane which everyone uses as the others are at the back. The food was okay. The staff were friendly and helpful. The seats were very narrow. The return flight we were in 29JK which were good seats. From around 28 back the seats go from 3-3-3 to 2-3-2 and so we had two seats together on our own which were wider than the 3 seats. So I would suggest you go for seats at the back of the plane. Also all the toilets are at the back of the plane and there isn't many of them so thats a plus point. I felt more comfortable in the wider seats than the ones with extra leg room. The TV screens are hard to see and take your own earphones. They have music channels as well as audio channel for the TV. 20kg baggage allowance is strictly enforced and each bag must not weigh more than 20KG. They charge £5/S10 per extra kg. Overall I would use them again. But if your use to little extras then avoid them. They provide a basic service which is acceptable for the price. By the way Club Class is a waste of money as the seats aren't much wider than the ones at the back of the plane and there isn't that much more leg room. You just get free headphones but you do get extra baggage allowance.

Air Transat review - by M Ellis

29 October 2007  Customer Trip Rating :

I was flying back from Montreal and the plane was on time so that was a good start. Leg room was a bit tight but no problems with width. I didn't like the food, but I think that was more me than them! Toilets were no better or worse than other airlines I have flown with. So considering the price I would fly with them again.

Air Transat review - by S Smith

28 October 2007  Customer Trip Rating :

I have flown with Air Transat London Gatwick to Montreal, and then Vancouver to London Gatwick. London to Montreal was very comfortable - a tip is to choose the seats at the back which are 2x3x2. My boyfriend and I had the first row of this combination (we booked in advance, it was £9 each), with 2 seats at the side (row 25 if this helps!) and we had SO much leg room, it looked like more than they even had in Club. We didn't think that the seats were too narrow either. The food was okay, I never expect anything much from any airline! And we had free soft and hot drinks. The staff were really nice, they always looked happy and were chatting with passengers. Vancouver to London was also good. We paid £29 each for emergency exit seats which meant that we had a lot of leg room again, we could stretch out as much as we wanted. Although if I flew with them again, I would just prebook the seats we had for the London to Montreal flight. Again, the food was okay. The staff were friendly again, and the 9.5 hour flight went pretty quickly. The airline does not have seatback tv which is the only downside as some seats are out of range of a tv. In the emergency seats though, we had a tv right in front of us. The films were okay. Both flights left on time, and we didn't have to wait too long for our baggage at either end - it was slightly longer at Gatwick but I always find they have quite a long wait for baggage there. After flying with Air Transat I am glad we booked with them as the cost was so low and we were pleased with our experiences with them.

Air Transat review - by D Robertson

18 October 2007  Customer Trip Rating :

Club Class with Transat from Edinburgh to Toronto return. Both flights were on time, the cost was similar to flying economy on BA or Air Canada without the hassle of changing planes at Heathrow. The service on both flights was excellent, food a tad boring (chicken or pasta) the wine flowed throughout the flight. Our luggage came off each flight as priority. All in all a much better experience than Flyzoom's club cabin when I flew to Vancouver in March this year.

Air Transat review - by D Ellis

18 October 2007  Customer Trip Rating :

Paris CDG to Montreal YUL, Club class. Information on Air Transat is almost impossible to get in Australia, so we approached the flight with some concern. The flight was excellent. Seating comfortable and leg room adequate. Cabin crew pleasant and eager to help. Food was good, varied, tasty and reasonable portions. Drinks plentiful and of good quality; we particularly enjoyed the icewine. The flight left and arrived on time, and baggage was prompt to carousel. This was an excellent introduction to Air Transat; it certainly left most regular North American airline flights, including business class, we have experienced for dead.

Air Transat review - by D Gillen

11 October 2007  Customer Trip Rating :

Man-Toronto-Man. We booked through Canadian Affair, flew Air Transat on the way out, Thomas Cook Airlines on the way home. Booked extra leg room seats, good thing we did, seats are extremely narrow - the seats are 3x3x3. We didn't have anyone sitting next to us so we were able to spread out, the armrest on seats next the exit doors do not move. Club Class seats didn't look much better, glad we didn't waste our money booking them. Complimentary drinks are served through out the flight, but the food is poor so be sure to have food before you fly. Flight crew were nice and friendly. Overall not bad but they do need to sort out the width of the seats, its a long time to be squeezed into a seat.

Air Transat review - by S Haynes

5 October 2007  Customer Trip Rating :

I travelled back to Gatwick from Calgary this week in Economy, it was just awful. I was in an aisle seat in the centre three - when I got to the seat, a man was in the centre seat, I said hello and he just glared at me and claimed the armrest. I squeezed into the seat but had to lean out into the aisle as he was spilling over into my seat. He wasn't massive, but the seats were so narrow there just wasn't room for both of us. After take-off I asked to be moved and luckily there was one spare seat with nobody next to it. I didn't get to see any films as I couldn't see a screen from my seat. There were only three toilets available and one was broken, the lines were very long which caused disturbance to the people in the last ten or so rows. The food was ok, cabin crew were very nice. It must be very difficult for them to work in such horrible conditions with so many unhappy passengers.

Air Transat review - by J Malpass

30 September 2007  Customer Trip Rating :

Manchester to Montreal economy return. We wanted the convenience of Manchester and booked with Canadian Affair on a Thomas Cook service paying extra for more legroom. Canadian Affair changed flights to Air Transat months after booking and we lost the extra legroom. Check-in was quick and AT Services were on time (or early) but these were the only good points. Ground staff not helpful re legroom and threatened us with surcharges because one case was less than 1 Kg overweight on return. The lack of legroom was unbelievable - 'knees under chin'. Physically painful when the seat in front reclined. Sleep impossible. Food was appalling (and we are used to poor airline food). Return flight (overnight) was the worst we have ever experienced. Perhaps 'club' is better but seats were not available.

Air Transat review - by Roger Moreton

20 September 2007  Customer Trip Rating :

Vancouver to London Gatwick. We had paid for extra legroom and were in Row 9 on the Airbus, adjacent to the entrance door. Although cabin staff, when there, told passengers that the space between Rows 8 & 9 was NOT an aisle, passengers nevertheless treated it as such as a route for exercise and to and from the toilets. In the event, the legroom we had paid extra for did not materialise as we were stepped over, trodden on and bumped so that the undisturbed journey and sleep were not possible. It needs to be made clear that the legspace is not a thoroughfare as cabin staff cannot always be there to fend off intruders. We are very disappointed, having flown many times with Air Transat in the past.

Air Transat review - by M Martin

2 September 2007  Customer Trip Rating :

I booked a flight YUL MAN YUL in March for September and paid for it in mid July. Upon receiving my e-ticket three weeks before the flight I found that both the type of plane and the schedule for the return trip had been arbitrarily changed without notice. This has occasioned some considerable inconvenience and expense. Not a very auspicious start.

Air Transat review - by Daniel Mitroi

2 September 2007  Customer Trip Rating :

Vancouver-Gatwick-Vancouver. Very attentive attendants on both legs, served plenty of drinks through flight. Resonable food, vegetarian options available if pre-booked. Clean aircraft. Considering that we paid 775CAD for a roundtrip during peak season, I would say they offer a very good product for the money. The only downfall is leg room, however the few last side rows with only 2 seats appear more comfortable, and can be pre-booked for 20CAD, worth it.

Air Transat review - by R Smith

2 September 2007  Customer Trip Rating :

Manchester to Toronto and back. Both ways we booked row 13 E and F seats for their legroom. The seats are far too narrow and this meant we had a most uncomfortable flight. On the return leg we had a toilet adjacent which meant people used our space as an aisle to the toilet. Neither of us could sleep due to the constant abuse we took from other passengers climbing across our legs. The crew were not helpful and despite several requests made no attempt to stop people doing so. The narrowness of the seats made it impossible to get comfortable as we each fought with each other, and our neighbour for arm space. The food was unacceptable even for a low cost airline.

Air Transat review - by S Webb

21 August 2007  Customer Trip Rating :

Toronto to Glasgow. Arriving 6 hours early for check in we were told that 80% of seating had already been allocated and that if we wanted to sit together it would be the second last row where there are only 2 seats together. Then the aircraft was changed at the very last minute and subsequently departed 1 hour late. Now we were in the back row, no recline and right next to the toilet, of which there were only three on board for a 7 hour flight for 300 people. I am of average height at 5'10" and my legs could not move being jammed against the seat in front. Very strange system of serving food, start at the front and just work till you get to the back. Seats are 3x3x3 and be warned are very cramped. Food disgusting and the air conditioning poor whilst all the time spewing out fumes from the overloaded toilets making passengers sick.

Air Transat review - by Nathan Fotheringill

17 August 2007  Customer Trip Rating :

LGW-YVR-GLA A330-200. Aircraft clean, flight attendants polite and courteous, catering OK, in-flight entertainment was fine. Check-in process quick, flights on time and prices cheaper than the competition. They also operate to regional airports which is a big plus for those of us not living near London. There was one bad point: the seat. I'm of average height and the pitch was barely adequate for a short-haul charter flight, never mind a nine and a half hour flight. Just as bad was the seat width - nine abreast on an A330 is tight to say the least. The fact that they squeeze more passengers on the A330-200 than they do on the bigger A330-300 is something of a give-away. Whilst this was bearable on the way out, the overnight flight home was a test of endurance. If you are less than average height or weight, Air Transat are fine. If not, you might want to consider other carriers.

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