Air Transat  Passenger Reviews and Air Transat Passenger Trip Reports

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AIR TRANSAT customer review :  31 August 2010 by Jack Moerman   (Netherlands)

Amsterdam-Calgary, Vancouver-Calary-Amsterdam. Plenty space for legs, seats narrow. Service staff is kind, meals okay. Reasonable prices if you want to order additional beverages. Value for money.

AIR TRANSAT customer review :  29 August 2010 by Z Sherif   (Canada)

Toronto-Rome-Toronto. Contrary to the horror stories I heard about this airline, I actually found the flight on both trips pleasant. Comfortable leather seats, comfortable legroom, clean washrooms, lovely Flight attendants, bland food and entertainment options (NO personal tvs). But overall, a great airline for its price.

AIR TRANSAT customer review :  23 August 2010 by W Cross   (Canada)

Our most recent flight Vancouver to Frankfurt, returning from Paris. I am 6’ 2” and found the economy class legroom more than adequate. Check-in and in-flight-service was very good. Air Transat is excellent value.

AIR TRANSAT customer review :  18 August 2010 by J Formston   (UK)

We booked with Canadian Affair 6 months in advance to travel to Toronto in Aug 2010. As soon as we booked, Canadian Affair phoned and offered us an upgrade because we had an infant under 1 yr. We paid an extra £200 to have mid plane bulk head seats with a bassinet. The journey was tortuous! The seats were so narrow and we had less leg room than those around us because of the bulkhead. People moaned at us because us or the baby obstructed their view of the TV that they had bought earphones for. Ridiculous that people should pay more to sit here. We rang to change the seats on the return. On check in we discovered that the baby can only sit on row D because of the extra oxygen mask. The seats we had reserved through Canadian Affair hadn't come through on the Air Transat system, so they didn't know. We begged not to sit at the bulkhead again, but most seats had been prebooked. After much angst, we were put towards the back of the plane. It was a slightly better journey home, not least because it was an hour less. In my opinion they are using planes that are fit for European travel not transatlantic and they are over charging for the facilities they provide. I would strongly recommend that people avoid Air Transat.

AIR TRANSAT customer review :  11 August 2010 by G Welch   (Canada)

No complaints whatsoever. Flew Toronto to Barcelona and Malaga to Toronto. Crew went above and beyond to accommodate us, travelling with a 6 yr old. Enjoyable trips.

AIR TRANSAT customer review :  1 August 2010 by L Bruce   (Canada)

Booked YYZ to Amsterdam return Club Class. The seats were very close in size as economy and very uncomfortable. We hardly got any sleep with the ruckus the flight attendants made in the front through out the whole flight. They prepared all the meals for both economy and club class in front. They let people come through from economy to use the washroom - this was not Business Class, and we didn't even receive extra luggage weight.

AIR TRANSAT customer review :  29 July 2010 by Louis Bousquet   (Canada)

Air Transat Club Class, YYZ-Rome return. The seats are almost on par with a domestic first class for width of the seat (about 1-1.5 inches less wide) and depending on what seat you get has as much or even more knee and leg room (seat 2D is the best because it offers the most leg room), its guaranteed to be on the side with the lavatory and on the side in you exit the plane. This is an aisle seat so need to ask anyone to get up to get out. 2F is the next best, only lacking the lavatory ease of access (only on some A310's) and its not the side which you disembark on. No matter where you are seated you have a good view of the video monitors. The food was par for what you would expect - my companions in economy were extremely disapointed with the flight and complained for quite a long time after we landed. My flight attendants were polite and courteous while in Economy class they were apparently were cold and rude. Air Transat did not honour priority luggage and was some of the last to come off the plane. I was impressed and would fly club again. It does not measure up to its competitors though, but at half the price or more how can you go wrong.

AIR TRANSAT customer review :  22 July 2010 by Gillian Smethurst   (Canada)

Booked online Vancouver-Manchester UK round trip because Air Transat is the only airline flying direct to Manchester. Having booked and paid extra for economy aisle seats, we discovered that we were flying with Canadian Affair/Thomas Cook. We were squeezed into tight spaces, enduring cramped and uncomfortable conditions for 9 hours, entertainment systems failed completely on the outward flight - some worked, others didn't on the return flight. Both flights were delayed so we missed our prebooked train connection at Manchester. We were disgusted at having to pay for coffee and tea during the flight. I complained to Air Transat customer service on our return to Canada and have not yet received an acknowledgement or explanation why, having booked with Air Transat, I finished up flying with Thomas Cook.

AIR TRANSAT customer review :  22 July 2010 by N Grande   (Canada)

Toronto to Newcastle in economy and pleasantly surprised with the service. There was a choice of three hot meals, wine with dinner and legroom was great. Crew was nice and available. Would fly them again for sure!

AIR TRANSAT customer review :  17 July 2010 by V Richardson   (Canada)

My husband and I just returned from a vacation in the UK, travelling Air Transat club class. We were very impressed with the courteous and attentive cabin staff. The food and drinks were flowing. The extra roomy seats and leg room were great. We would fly with them again. The extra money for club class on a flight that long is well worth it.

AIR TRANSAT customer review :  17 May 2010 by P Methot   (Canada)

Montreal to Rome. Only inconvenience was retarded departure, by 1 hour, with explanation. I chose Air Transat because of direct flight to Rome and because of it’s Club cabin I had already experienced. Good arm and leg room, priority queue at airport, priority boarding, toilet reserved for 21 Club passengers (and crew), etc. On board service excellent, and provided in French, English and Italian. Return flight on May 1 was also very satisfactory.

AIR TRANSAT customer review :  14 May 2010 by Donna Burke   (Canada)

Air Transat Athens to Toronto disrupted with no explanation from Air Transat reps. Flight delayed by over 4 hours and then Toronto bound passengers had to sit on the ground waiting in Montreal for close to 2 hours waiting for a flight to Toronto. I know that it's not as big a delay as some other Air Transat passengers have experienced, but the biggest problem is the lack of factual information from the Representatives. The attendants treated passengers as if they were an inconvenience and were quite arrogant. I definitely would not recommend travel with this company unless you want to pay good money to be treated poorly.

AIR TRANSAT customer review :  8 April 2010 by D Griffith   (Canada)

Punta Cana from Edmonton via Regina return. I was pleasantly surprised by with the airline everything from check-in, the flights left on time and arrived early, friendly staff and even the meals (which I read were pretty bad). I would definitely consider using Air Transat again.