✅ Trip Verified
| When we flew out to Malaga from MTL, approx. 6hr flight, the aircraft was new with personal entertainment screens, but the seats were very tight and quite uncomfortable. My BF, 6ft2" had an aisle seat and regardless, his legs could not fit anywhere, kept getting hit by the food cart and the food tray couldn’t unfold properly as it was resting at an angle on his thighs. The food was simply terrible. They served sandwiches that were just horrible. No one around us were eating their food and were all staring at one another in terror. I had requested a Gluten Free meal when booking and I would have preferred the horrible mushy sandwich to eat some of the condiments inside than the GF, "I don't know what it was and can't call it a sandwich either with ingredients that are not only GF but also alien". When I asked the Flight Attendant to get a "regular" sandwich she said, "you selected GF and I'm not sure I have other sandwiches left". She miraculously found a spare mushy meal. All this to say we starved. On the way back from Malaga to MTL, I tried upgrading to Club only to find out the extra charge was approx. $900 per person due to the fare price and upgrade costs etc. (fare difference 600 + 300 for upgrade or something of that sort). We checked-in online 12hrs prior to selecting our seats and 4hrs prior to take off, we received a message informing us the flight was delayed about 1hr, therefore we waited and headed to the airport as per schedule taking in consideration the delay, only to be the last ones at the counter where the crew made a comment that they were about to close check in even though we still arrived a little over 2hrs before take off. Basically they were operating as if there were no delays! We made it through and decided to buy our food before boarding, due to the last event on the way in. The plane was late for unknown reasons and was old. I remember taking this aircraft in 1998, one of my first trips to Mexico (3.5hr or so, short flight though). Now on the way back our flight was over 8hrs and the old plane, although the seats were more spacious and slightly comfier than the "new" version, had no personal entertainment system. We had to watch the movie playing on the overhead TV. Remember those? I thought they were extinct! They served a better meal and the staff were nicer and more enjoyable to the passengers, thanks to the head manager who I assume spreads good energy and is compassionate. I travel a lot for work and leisure, taking over 30 flights, if not more a year and I have never seen this. We pay good money to travel and I can't understand how airlines keep depreciated in value and service. Truly a shame when traveling should be respected and valued.