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Royal Jordanian Airlines Customer review : 19 January 2012 by R Schuiling (Netherlands) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AMS-AMM-BKK-AMM-AMS Crown Class. All flights different but nice, but best crew on Amman to Amsterdam in
Business Class. Only 3 passengers in Crown Class on my flight to Amsterdam. Food was in a buffet style to
choose from. Unlimited drinks offered throughout all flights. Seats even on mid-haul with 2-2 configuration
and "real" Business Class unlike other European Airlines. Amman to Bangkok and return on Airbus 330 with
lie-flat seats. Personal Entertainment system on all seats, with not a lot of choice (which is no problem with
overnight flights).
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Royal Jordanian Airlines Customer review : 18 January 2012 by Karim Samawi (Jordan) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Amman-Bangkok on A330 in crown class. Everything was perfect from the =dedicated crown class check-in to
the crown class lounge at queen Alia international airport. Excellent service and staff, good food and choices
with old fashion trolley service. Good AVOD. The crown class seat is 60 in separation with four rows of 2x2x2
which makes the cabin not so crowded. Leather cream and grey lie flat seats which are comfortable.
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Royal Jordanian Airlines Customer review : 11 January 2012 by A Donlan (Netherlands) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Amman to Amsterdam Jan 2012. Flight should have taken 5 hrs - took over 17 hrs. Firstly 2 hour delay in
Amman due to fog - no explanation given until we were in the air and no drinks given. We tried to land in
Amsterdam at midday but due to high winds we diverted to Hamburg. In Hamburg we were not allowed to
leave the plane or get any food or drink. Eventually got off the plane - immigration were unaware of who we
were and a further delay was caused here. Before we left the plane the crew told all passengers that a
representative from the airline would meet us in Hamburg - nobody met us and nobody knew where to go. We
were told food and drink would be available for the passengers - this did not happen and each passenger had
to pay for their own food and drink. We eventually left Hamburg after searching for the bus and arrived in
Schiphol Airport Amsterdam after midnight All in all a terrible experience that I never want to repeat.
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Royal Jordanian Airlines Customer review : 2 January 2012 by R Klingelholler (Australia) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Hong Kong-Amman-London 27 Dec. New airbus, seats and leg room comfortable, food and drinks service
good. Staff attentive. Only negative - not a huge choice of inflight entertainment on such a long journey, if
travelling both directions in the same month you would have watched it all in one direction. Amman airport is
a definite let down but next door they are building a new airport. A quality product that can only get better.
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Royal Jordanian Airlines Customer review : 16 December 2011 by E Connor (Spain) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MAD-AMM-BKK return. The first leg was okay but the heating was on high and it was almost unbearable with
many people complaining. Served a hot meal which wasn't bad and a good selection of beverages to choose
from. Cabin crew were polite and attentive. The long haul to Bangkok was thankfully cooler and again the
staff pleasant. Seating was fine and eyeshades and headphones given, the AVOD had a decent choice of
movies and games. All in all not bad, only 2 issues would stop me from using RJ again, the first being the
toilets were not kept very clean and smelt of urine and secondly having to stop over in Jordan, this has to be
the worst airport I've ever been in. A shame for a decent airline as this will be a huge factor for a lot of its
travellers.
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Royal Jordanian Airlines Customer review : 15 December 2011 by Ted Chigaros (USA) |
| Rating : 3/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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ORD-AMM. We were very disappointed by this experience. The flight left on time. However, RJ's A340s are
tired even in Crown Class. The cabin was clean but the equipment old. The TV monitor kept creeping down
after raising it up which was so annoying. The food was terrible. The flight attendant presented a very nice
menu with several courses. It turns out, these are "old" menus and RJ has dropped some of the hors
d'oeuvre, soup and cheese selection. Food was served on a cart out of aluminium trays, not very appealing.
The crew were not friendly. So surprised as RJ's shorter flights are very good.
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Royal Jordanian Airlines Customer review : 24 November 2011 by Jim Palermo (USA) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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JFK-AMM-JFK. We had an infant and asked for a row with access to bassinet. At check-in we were told we had
a bassinet seat, and when we boarded we discovered that we did not have access to one. The crew were not
helpful, rude and even threatened to offload me and my family and void our tickets. Very poor experience.
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Royal Jordanian Airlines Customer review : 22 November 2011 by Kent McCully (USA) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We flew Chicago to Amman business class, Amman to Cairo coach on to Amman and return to Chicago. We
loved the business class seats because they are truly 180 degrees. We found the entertainment, cleanliness,
food and service to be very good. We were delayed in Cairo when returning to Amman because of a sand
storm and didn't know the reason for the delay until we arrived in Amman. Communication could have been
better. Superb lounge in Amman.
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Royal Jordanian Airlines Customer review : 17 October 2011 by K Wright (USA) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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ORD-AMM-RUH in economy. The first flight was 12 hours - one service at the beginning of the flight, and another
before the end of this flight - an eight hour stretch with no service at all. Not a good impression. It is unusual
to have breakfast before landing at 4pm. The flight to RUH was different. The service and food were outstanding.
Slight delay on this flight, pilot very apologetic. Cabin cleanliness, comfort, and inflight entertainment all
respectable. Although not Qatar or Etihad, overall RJ is a decent operation. But long haul can improve.
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Royal Jordanian Airlines customer review : 3 October 2011 by S Mundhra (Hong Kong)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
HKG-BKK-AMM in Economy Class. Check-in was swift and the flight on time. The aircraft was an A330-200 and
was clean. Onboard, there was AVOD with around 30 movies. The headphones could be kept and the crew
pleasant. The meal was good, drinks offered and a selection of juices. Seat-pitch was good at 32" and I particularly
liked the cream colour of the seats. All in all, good value for money.
Royal Jordanian Airlines customer review : 29 September 2011 by M Kubini (Slovakia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
VIE-AMN-DEL. Economy flight from Vienna on A320, clean, new feeling interior, friendly staff. AVOD available,
choice of 3 meals. Amman airport didn't make such a good impression, old and uncomfortable. Flight to Delhi
wasn't so good, the cabin looked old, no AVOD, but good leg room and the meal was nice.
ROYAL JORDANIAN AIRLINES customer review : 12 September 2011 by G Freeman (Australia)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
We found the onboard services to be of a poor standard. Flying to Amman and returning to Kuala Lumpur we
found the services provided inadequate and far below standard. We are frequent air commuters within the Asian
and European arenas.
ROYAL JORDANIAN AIRLINES customer review : 11 September 2011 by Mike Lau (Malaysia)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
AMM-KUL in Economy. On the BKK-KUL sector, the cabin crew did not smile and most of the time they were
indifferent to passengers. There was one incident where one flight steward shouted at a passenger who just came
out of the lavatory to return to his seat as the seat belt sign came on. When I asked for a comment card later on,
one stewardess, from the code share partner, pretended not to hear and I had to raise my voice to get her
attention. Definitely need a refresher course in dealing with passengers. A low cost carrier can do much better than
this airline, in my opinion.
ROYAL JORDANIAN AIRLINES customer review : 4 September 2011 by P Arnold (Jordan)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
AMM-SSH return in Business. A319 out E195 back. Good crew both directions. Nice snack served, good drinks
service available outbound but no drink offered on return leg. No towels offered on return leg although we did see
towels taken to coach. Upon arrival at SSH curtain left open so stampede upon arrival. Return leg much better due
to astute flight manager.
ROYAL JORDANIAN AIRLINES customer review : 26 August 2011 by Y Abedrabbo (Jordan)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
AMM-AMS return. I am a frequent flyer and they never fail to impress me. This flight was on time and the onboard
service, food and beverages was good. I travel Economy Class and the seat is comfortable compared to other
European airlines I have used.
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