Royal Jordanian Airlines Customer Reviews and Passenger Trip Reports

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ROYAL JORDANIAN AIRLINES review :  20 March 2009 : by Roger Clark

We were booked on 13th January Paris to Amman, business class. Arrived at Paris airport, no plane, no information, rude staff. Finally rang Qantas in Sydney who were the issuers of the tickets. They were, in contrast, super helpful, advised plane was cancelled and rebooked our flight for next day. We needed written advice of cancellation for insurance purposes- no replies to any of our emails. Amman to Aleppo business class tickets issued by Royal Jordanian Airlines Sydney office. On arrival at airport, advised tickets had been cancelled. Had to purchase new tickets at double the original price. Six weeks later am still unable to obtain refund.

ROYAL JORDANIAN AIRLINES review :  20 March 2009 : by Spencer Anderson

Bangkok to Amman return - he worst airline I've ever flown. During the flight, the stewardesses regularly swore at passengers who had issues and personally humiliated them by shouting at them in front of the entire cabin. The seat belt sign was left on for 6 hours, meaning nobody could get up until we got over Saudi Arabia. When people tried to get up to use the bathroom, the stewardesses would grab them and push them into their seats. The food was terrible. On the way back, at the check in counter, when I tried to explain that I needed my bag checked through to Singapore, my final destination, the check in person said this was different from the plane's destination of Bangkok. He told me not to try any of my "Jew tricks" and then threatened to have me arrested for lying to a government official. I was only able to check in because I got to get to another guy who spoke enough English to understand that Singapore was my final destination.

ROYAL JORDANIAN AIRLINES review :  10 March 2009 : by P Salti

Recently I flew to London and back. It has always annoyed me that the RJ crews do not keep control on cabin baggage but on the flight to London I had to point out to a crew member that a passenger had his cabin luggage in the exit area and on the way back a passenger filled the seat next to me with a plastic bag full of chocolate boxes. Then the aircraft had hardly left the runway at QAIA when passengers started to get up and remove their cases from the overhead lockers. I tried to get a crew member's attention but failed, though they should be alert to all that is going on. It seems RJ allows passengers to get on the aircraft with any amount of bags and lets them put them anywhere. If an aircraft is in a problem it is most important for passengers to have clear passage ways to exits.

ROYAL JORDANIAN AIRLINES review :  4 February 2009 : by A Markus

JFK-AMM Business Class. Airplane was clean, and food service more than acceptable. Seats were flat type - not the British Airways flat but very nice. Flight crew were attentive, warm and friendly. Would highly recommend this airline to anyone flying to Amman.

ROYAL JORDANIAN AIRLINES review :  28 January 2009 : by O Bennett

Economy flight AMM/KWI on A319 Airbus which appeared new and well maintained. Check-in quick and efficient. Compact AMM terminal facilities very basic with few restaurant / shopping outlets. Aircraft with on demand movies. Full hot meal service with 3 entree choices and complimentary alcoholic beverages. Overall a surprisingly pleasant experience.

ROYAL JORDANIAN AIRLINES review :  26 January 2009 : by K Bailey

Was supposed to fly Aleppo to Amman early on 18th Jan - I went to reconfirm at their office on the afternoon of 17th only to be told it had been cancelled. I could fly on the night flight or make my way 5hrs down to Damascus at my own cost and catch the flight to Amman. They finally agreed to fly me on Syrian Air to Damascus at no cost after my suggesting the option so I could sleep in the airport and catch the onward flight. They finally admitted the flight had been cancelled due to low load factor but they could not tell me why they had not contacted me (they had the details). The flight on SyrianAir was an ancient Tu-134 : not flown on one of those for over 10 yrs. RJ flight Damascus to Amman OK, very short and I had a sky marshal sat next to me as I had an environmentally friendly torch which security wanted to confiscate out of my hand luggage, was that just a coincidence! Thanks to a Syrian American intervening I was given the torch back prior to take off some 20 mins after having it taken from me.

ROYAL JORDANIAN AIRLINES review :  13 December 2008 : by H Majali

JED-ORD via AMM. Jeddah airport check in was smooth, crew good but women crew were a little frosty. Clean A321, seats comfortable, breakfast tasty. Lounge in Amman was very clean relaxing. AMM-ORD on A340, very clean crew were perfect. Food was very tasty. The only thing they have to change is the lounge in ORD - Alitalia one is horrible.

ROYAL JORDANIAN AIRLINES review :  10 December 2008 : by Roy Clogston

RUH-AMN-RUH Both flights left on time and staff meticulous ensuring security procedures adhered to. Both flights on new Embraer aircraft which was quite comfortable in economy. However, no IFE on both flights. Food was edible but no alcohol was served on the return flight.

ROYAL JORDANIAN AIRLINES review :  19 November 2008 : by J Taylor

The poorest whilst service was satisfactory, communication is poorest I have ever experienced. On return flight from Amman to LHR we were delayed around 90 minutes - no explanation given. Half way through flight we experienced cabin decompression so masks dropped and swift descent into Belgrade was announced as emergency landing. We remained there for about 8 hrs. Belgrade airport personnel's service was commendable. Royal Jordanian's staff were noticeable in their absence although did take time to take a photograph during this emergency. No communication was made, no reassurances, no acknowledgement, although, for the onward flight to LHR we were wished a pleasant flight! Never again!

ROYAL JORDANIAN AIRLINES review :  8 November 2008 : by I Gray

The poorest service of any of airline I flew. Constant flight delays - last flight was delayed 5 hours because of technical issues. I understand issues arise from mechanical to weather but the incompetence of how it was handled was shocking. We were never officially told how long the delay was, and had to rely on other passengers relaying the information. Additionally, it was always one more hour, one more hour - for five hours is a bit much. Once it was decided that the plane was arriving, they changed the gate - keep in mind this was Amman (not a very big airport) at 4:30am - next to no other flights - this gate change meant that all passengers had to leave the secure area and had to go through security again - it made absolutely no sense. Service - I have no faith in their ability to do anything correctly. We had a connecting flight in HK from Amman - and could not check in the entire way despite it all being One World alliance - but some how they were able to check our bags - I have always been under the impression that you cannot check bags if the passenger has not boarded - this is a security issue. There are countless other issues with there service from rude employees to ones that outright lie - ie. we had a connection in HK which we missed because RJ was delayed yet again, I asked for it to be sorted before I boarded and was told repeatedly that it would be - only to be told that nothing was sorted and that I would have to figure it out myself in HK - unbelievable. I am surprised the royal family lends their name to this most incompetent airline.

ROYAL JORDANIAN AIRLINES review : 18 October 2008 : by Martin Brown

Customer Rating : 5/5

JED-AMM Crown Class. Crown Class short haul is a much better experience than BA Club Europe. The only issue I had was when checkin in, they forgot to give me an invitation to the lounge, however I managed to negotiate this when I tried to enter. Onboard the seats were configured on A321 in rows of 2 x 2. The pitch was 42" and they were quite wide (around 20" maybe), leather and a good recline and footrest. Upon boarding the purser wanted to take me personally to my seat, but unfortunately there was a queue trying to get into economy. The purser was actually very apologetic that he couldn't show me to my seat! Once seated drinks were given out, then after take off menu's were given and orders taken. Breakfast a choice between scrambled eggs or omlette. For some reason coffee wasn't served, but was on the menu. This class also had AVOD with some good recent films. Flight arrived on time without issue. To be honest, this was a welcome and relaxing end to a very hard week. I've given 5 stars, but in reality it's 4.75, because of the forgotten invitation and no coffee after breakfast.

ROYAL JORDANIAN AIRLINES review : 13 October 2008 : by Adrian Storey

Customer Rating : 4/5

Dubai - Beirut - Chicago via Amman. Good service and clean planes. New Embraer Amman - Beirut is comfortable but they don't want you to take two pieces of luggage onboard even if you are in Business Class. A340 to Chicago had old style seats but roomy and comfortable. Food excellent and wines choices OK. New lounge at Amman is good but you have to pay $15 to have a shower.

ROYAL JORDANIAN AIRLINES review : 6 October 2008 : by Abed Abdul Khoury

Customer Rating : 2/5

While there is potential with this airline, it seems that every opportunity to improve some serious liabilities are passed over year after year. The worst part is working with the ticketing agents, particularly female employees, who treat customers with indifference and mild contempt. It makes you feel guilty for even contemplating purchasing a ticket for fear you'll interupt the ticket reps self grooming or texting frenzy to friends. This icy demeanor is sometimes found in the flight attendants, as well. Then there is the issue with customer service and communication at the airports. This airline suffers from frequent "mechanical" issues and, consequently, delayed flights. You won't hear about it from the ground staff until it becomes and insurmountable issue. Promises made to modify or accommodate connections are usually met with visits to three or four different counters or managers, as a lack of clear policies and procedures around contingency situations is readily apparent, and if you show up at your destination late for your connection, good luck finding a transit official from RJ to help you. Underlying these issues is just what I said - a lack of clear and reliable policies and procedures understood and ingrained in all RJ employees. If it weren't for the near monopoly this airline has over Jordan travel, it would face some serious problems. On the bright side, there is a small sample of "star" employees that you run across either on the ground or in the air that should be managing and changing the airlines performance on all levels, and if you have the good fortune to deal with these individuals, you will enjoy a capable and less stressful experience.

ROYAL JORDANIAN AIRLINES review : 14 September 2008 : by M Dharam

Customer Rating : 3/5

AMM-IST. Royal Jordanian check-in centre on 7th circle in central Amman is excellent and they take care of your bags and hand a boarding pass. Took the Royal Jordanian bus (few dinar), through security and boarding was good. Friendly cabin crew, meals could be improved as the chicken dish was pretty poor by other airline standards. All in all, a comfortable experience, and wouldn't mind flying with Royal Jordanian again.

ROYAL JORDANIAN AIRLINES review : 12 September 2008 : by Roberto Fontana

Customer Rating : 4/5

Rome to Bangkok via Amman return. All flights on time, new aircraft for Fco-Amm sector (A319), old but refurbished for Amm-Bkk sector (A310).Comfortable seats in economy and attentive service. Good inflight entertainment on A319, only overhead screens on A310.

ROYAL JORDANIAN AIRLINES review : 21 August 2008 : by S Cook

Customer Rating : 4/5

Bangkok to Hong Kong. Reasonable food and economy seats seemed to have plenty of room. Only slight negative was that female air crew were very frosty and rude to female passengers.

ROYAL JORDANIAN AIRLINES review : 7 August 2008 : by Bob Birch

Customer Rating : 3/5

Avoid the Bangkok-Amman sector with this airline. Overhead screens, sound didn't work. Meals okay. Cabin service was adequate. Very tiring trip. Barcelona-Amman sector was altogether different, better service and in-flight entertainment, meals etc. Amman airport, check in and customs, lounges are a nightmare. What a shame - Jordan is a wonderful country with beautiful people and this is not reflected in its airline or its airport or its officials.

ROYAL JORDANIAN AIRLINES review : 29 July 2008 : by M Dikijian

Customer Rating : 1/5

CAI-HKG via AMM business class. Flight delayed several hours from Cairo - we were assured by ground staff in Cairo that the connecting flight from Amman would wait. On arrival to Amman we were informed that the flight had already departed for Hong Kong (via Bangkok) - we were put in the prison like Alia Airport hotel. The next morning at 8am I contacted the Royal Jordanian rep at the hotel who informed me that arrangements were being made to get us to HKG - I contacted the rep hourly until 2pm, he just told me to wait! Later in the afternoon I attempted to contacted his supervisor who was at lunch and did not return my call. I finally took matters into my own hands, went to the airport and secured boarding passes for that nights flight to Bangkok - staff were all over the place, totally disorganised and chaotic. On arrival to BKK the RJA manager refused to endorse our ticket on the Cathay flight to HKG. I then purchased tickets for the next flight to HKG, 5 hours later. I would avoid flying Royal Jordanian Airlines in the future.

ROYAL JORDANIAN AIRLINES review : 17 July 2008 : by Diane Barratt

Customer Rating : 4/5

Barcelona to Delhi via Amman return. All flights on time, new aircraft, comfortable seats and attentive service. Good food and good choice of inflight movies. Excellent value for money.

ROYAL JORDANIAN AIRLINES review : 15 July 2008 : by K Pullen

Customer Rating : 4/5

AMM-IST in J class. New plane and very comfortable seats. Portable DVD player offered. Meals quite good and choice of 4. Acoholic drinks served no problem. Crew attentive. First experience of Royal Jordanian and pleasantly surprised.

ROYAL JORDANIAN AIRLINES review : 24 June 2008 : by D Kearney

Customer Rating : 4/5

AQJ-AMM-IST. Checkin at Aqaba quite slow, but did check bags through to Ataturk. Despite clear indications that we were travelling together, the agent seperated myself and my associate. Onboard the E195 was about 2/3 full, so I was able to relocate my seat to remedy the check in mistake. The Snack promised on the itinerary was one carton of Orange Juice. The crew were not evident during the 30 minute flight. Parking at a remote stand, we were bussed to the dingy terminal in Amman, only to be put on the exact same plane one hour later. A different crew was more welcoming, though one stewardess acted as though having to serve passengers was a great inconvenience. Legroom and seat pitch and width were both good. The catering was above par for economy class. The promised AVOD did not exist. There were no screens anywhere on the E195. Bags were waiting on the belt in Istanbul. A good experience, though their staff could do with providing a more Jordanian welcome.

ROYAL JORDANIAN AIRLINES review : 28 May 2008 : by Peter Rea

Customer Rating : 1/5

Royal Jordanian from Heathrow to Bangkok. Our flights were delayed both outwards and returning by several hours. Amman airport is an awful place if you detest cigarette smoke and nobody there observes the no-smoking signs, not even the security guards. They lost our bags on the outward flight and some turned up 24 hours later, the child's pushchair 48 hours later. Although a letter was sent to the Chief Executive Officer and the Customer Services Department, neither had the courtesy to respond offering apologies or explanation. I concur with other comments about the general attitude of the cabin staff and airport staff from this airline. It is not the best.