ROYAL JORDANIAN AIRLINES review : 15 July 2008 : by K Pullen

Customer Rating : 4/5

AMM-IST in J class. New plane and very comfortable seats. Portable DVD player offered. Meals quite good and choice of 4. Acoholic drinks served no problem. Crew attentive. First experience of Royal Jordanian and pleasantly surprised.

ROYAL JORDANIAN AIRLINES review : 24 June 2008 : by D Kearney

Customer Rating : 4/5

AQJ-AMM-IST. Checkin at Aqaba quite slow, but did check bags through to Ataturk. Despite clear indications that we were travelling together, the agent seperated myself and my associate. Onboard the E195 was about 2/3 full, so I was able to relocate my seat to remedy the check in mistake. The Snack promised on the itinerary was one carton of Orange Juice. The crew were not evident during the 30 minute flight. Parking at a remote stand, we were bussed to the dingy terminal in Amman, only to be put on the exact same plane one hour later. A different crew was more welcoming, though one stewardess acted as though having to serve passengers was a great inconvenience. Legroom and seat pitch and width were both good. The catering was above par for economy class. The promised AVOD did not exist. There were no screens anywhere on the E195. Bags were waiting on the belt in Istanbul. A good experience, though their staff could do with providing a more Jordanian welcome.

ROYAL JORDANIAN AIRLINES review : 28 May 2008 : by Peter Rea

Customer Rating : 1/5

Royal Jordanian from Heathrow to Bangkok. Our flights were delayed both outwards and returning by several hours. Amman airport is an awful place if you detest cigarette smoke and nobody there observes the no-smoking signs, not even the security guards. They lost our bags on the outward flight and some turned up 24 hours later, the child's pushchair 48 hours later. Although a letter was sent to the Chief Executive Officer and the Customer Services Department, neither had the courtesy to respond offering apologies or explanation. I concur with other comments about the general attitude of the cabin staff and airport staff from this airline. It is not the best.

ROYAL JORDANIAN AIRLINES review : 27 May 2008 : by A Saraiva

Customer Rating : 3/5

Amman-Bangkok in economy, on what seemed a refurbished Airbus A310. Checkin and gate staff at AMM helpful and flight departed for BKK early. A choice of 3 meals and 5 or 6 different fruit juices, cola, plus wines and beer! They have 3 Thai crew on the flight between Jordan and Thailand and those girls worked hard and with a smile. The Jordanian male stewards never smiled and did not have a friendly attitude walking up and down the aisle with either hands in their pockets, crossed arms and I heard one whistling. Inflight entertainment very basic, with a main screen and a few music channels.

ROYAL JORDANIAN AIRLINES review : 24 May 2008 : by M Khaki

Customer Rating : 2/5

YUL-AMM-DAM. There was much to be desired in the overall service. The cabin crew started off with being quite unpleasant and loud. The long flight did not have individual screens. For an 11 hour flight, RJ would need to ensure that they are up to par with their competitors. The meal was bland. I'll post more on our return flight - but hopefully, it was the last on Royal Jordanian! At least I get my BA miles for the journey. Never again.

ROYAL JORDANIAN AIRLINES review : 28 April 2008 : by B Tappy

Customer Rating : 3/5

LHR-AMM-AQB return. First time with RJ, wife and 3 kids on a tour of Jordan. Nothing too negative to say about them. Reasonably prompt timings on all legs. Old A310 but interior refurbished to a good standard. IFE ok, no back-seat screens but good quality overhead monitors, working headphones and RJ choose good family action movies. Food better than average, although we only had one drinks servings on the LHR-AMM vv legs. Staff looked after the children very well, although some of them could learn to smile.

Royal Jordanian Airlines - by R Kelsey

23 April 2008  Customer Trip Rating :

JFK-AMM return. No individual IFE in economy. Economy food was subpar - and on the return trip the same meal was served twice. Staff efficient and friendly. I was in the very last row on the first flight, seat still had decent pitch. I'm 6'1" and my knees did not touch the seat in front of me as often happens. Check-in at JFK a breeze. Check-in at AMM was a gauntlet of screenings and friskings, so allow for extra time.

Royal Jordanian Airlines - by E Sutherland

26 March 2008  Customer Trip Rating :

This airline claims to look after its disabled passengers but not so in my case. I spoke to reservations explaining I was unable to walk very far, asked for a seat near the front of the plane, and wheelchair assist. I was seated 3 rows from the rear and given no help onto the plane as requested. As I was travelling alone this was very upsetting for me.

Royal Jordanian Airlines - by N Tripodis

25 March 2008  Customer Trip Rating :

ATH-AMM-JED in Crown class. Check in at Athens quick. Business lounge is BA lounge with all the usual trimmings. First leg on newish Embraer 195 with a 1-2 configuration in business class. Seats are wide and comfortable for the 2 hour flight. A choice of three well presented meals was offered that came promptly. Individual video sets with AVOD offered with selection of films. Transit in Amman was for 3 hours, but business lounge is dreadful. Prefer to stay at a cafe outside in the general area. Second leg to Jeddah on Airbus 320 with 2-2 configuration and larger and more comfortable seats. Nice dinner offered and each seat has AVOD. Overall excellent service on board, with friendly staff, well presented meals and good IFA.

Royal Jordanian Airlines - by M Kelsey

19 March 2008  Customer Trip Rating :

On a flight to Bangkok via Amman we were diverted to an unnamed military airport. Despite informing the cabin crew that we had a connection to make we waited aboard the aircraft for over two hours. We were then dumped on the tarmac in the bitter cold and then given the choice of waiting in the cold or in a smoke filled room. Nobody from Royal Jordanian. Eventually our passports were taken away. Then told we were to catch a bus to Amman. When we got outside the bus went without us. Waited several more hours in another room. Again no-one from Royal Jordanian there. Luggage that was checked through to Bangkok was found, by chance, in a pile in a corner. Eventually, after a six hour delay we got a bus to Amman where we had to lug our bags around and check in again despite being in transit. No-one from Royal Jordanian seemed to know about us let alone care. Keep Away!

Royal Jordanian Airlines - by A Storey

12 March 2008  Customer Trip Rating :

JFK-AMM-DXB-AMM-ORD Business. A340 seats comfortable and food good. Inflight entertainment needs upgrading to AVOD. A321 to DXB comfortable and has AVOD system. Crews were friendly and service good. Lounge facilities at Amman are basic but for a 1-2 hour layover, not too bad.

Royal Jordanian Airlines - by Stephen Amster

28 February 2008  Customer Trip Rating :

AMM-JFK. Flight was 90 minutes late in departure; however, no explanation as to the nature of the delay. Aircraft an older A330. No individual video. That shown on the main screens was dated. Flight attendants ranged from impolite to rude. One physically closed my window screen as I was looking out at the Belgium coast below - no reason given. Another demanded that I close my tray table as I was using it to write despite the fact that the flight was smooth and the seat belt sign was no illuminated. For about 1/2 of the flight, the flight attendents were asleep even though it was a day flight. Food was on the poor side of fair, but I ate it. One had to walk to the rear galley, cup in hand, in order to stay hydrated. Connecting service through Europe is preferable, but more expensive. Although they have made some small steps forward recently, there have not been enough improvements in customer service.

Royal Jordanian Airlines - by Martin Brown

25 February 2008  Customer Trip Rating :

JED-AMM-LHR Economy Class. To be completely honest, I only chose to fly Royal Jordanian as I am a Sapphire OneWorld member. I believe that the check in scrum is all about timing and if you get to the airport early enough, you check in quite quickly. I used the business class desk, but the economy desk didn't have a queue. At checkin I was given a pass to the first class lounge. The walk to the gate was short and we were bussed to the aircraft as there are no airbridges. The aircraft was a reasonably new Embraer 195. The seat pitch was good at around 34" and seats were comfortable. Once airborne hot towels were given out and food was served. Cooked breakfast, my 2 favourite words. Omelette a little rubbery at the edges. Cabin crew were friendly, responding to requests quickly. Transit through Amman was quick. Just through the doors and to the gate, no visa required. Presenting my BA Executive Club Sapphire card gave me access to the lounge and I was able to relax before the next flight. The flight to Heathrow I was in 13C, and 13 A and B were free, even though this was a reasonable full flight, however the arm rests only went up half way, so no way I could lay down. Aside from this, seat pitch was around 32" and the seats comfortable. Cabin crew friendly enough, not as friendly as the JED-AMM flight but helpful. Hot towels given after take off and good food was served with a choice of beef, fish or chicken and a bottle of water was given as well as tea and coffee. Starter was a salad and desert was chocolate cake. I was surprised that no amenity kit was handed out on either flight. I enjoyed this flight, but may be a little hesitant to take it again, mainly because I may just have been lucky this time.

Royal Jordanian Airlines - by Rohan McCarthy

25 February 2008  Customer Trip Rating :

JED-AMM, Economy Class. The flight attendants were a tad cool, but efficient. The plane was half full, but an enormous number of people stuffed down the back of the cabin together (not myself, thankfully!). The food was okay but I'm never too stuck on breakfasts anyway. Ground handling in Jeddah and Amman was typical of Middle Eastern airports (erratic and disinterested), but nothing especially troublesome. Overall a good experience and would fly them again.

Royal Jordanian Airlines - by Mike Newsum

21 February 2008  Customer Trip Rating :

I travelled to Amman and back with my family in February 2008 with Royal Jordanian airlines. The staff were friendly and efficient. Despite the plane being full, toilets were kept clean and food was good. Jordan incidentally is a really wonderful place to take a holiday, the people are very friendly.

Royal Jordanian Airlines - by Peter Brookes

15 January 2008  Customer Trip Rating :

AQB-AMM delayed by crew duty time limitation exceeded, which resulted in lost connection of AMM-LHR. No meal vouchers, calls, e-mails, faxes allowed by duty manager who stated he had not heard of the Montreal Convention. Re-routed via DXB - seat pitch so small, myself and a fellow passenger stood for the whole flight, transfered onto Emirates DXB-LHR. I travel with Royal Jordanian 9 times per year and never has the flight departed on time - they always quote air traffic control as the cause, even though they are still loading passengers at take off time. I agree with other comments re security staff at Amman - they are a joke and expect a back hander to get equipment through security checks. I also agree about Royal Jordanian duty managers smirking when passengers have a problem - they just don't care. My advice is don't fly with them - when things go bad no support or advice or help is ever given by any of them.

Royal Jordanian Airlines - by John Herbert

8 January 2008  Customer Trip Rating :

LHR - Colombo via Amman vv. A310 to Amman, might have been mechanically sound, but the interior was a wreck, IFE was a pull down projector screen stuffed midway down the economy cabin, and the sliding toilet door was off the runners and wouldn't completely shu - food average. Upside was that there was decent legroom and seat width. Onward flight to Sri Lanka was next day, overnight free of charge in Alia Gateway Hotel. A340 to Colombo fresher inside and had IFE monitors around the cabin and the same legroom. Return flight to Amman from Colombo on same/similar A340 but interestingly had safety info cards for the A310 in the seat pockets! Arrived 50 mins late in Amman meaning a rush to get the LHR connection - we made it but sadly one of our bags didn't and turned up a couple of days later. A310 on return leg to LHR had a modernised interior - part of the RJ fleet upgrade plan after privatisation so the magazine said. In doing so they have reduced what felt like 32-33 inch pitch down to 30-31.

Royal Jordanian Airlines - by J Jerome

3 January 2008  Customer Trip Rating :

This is not an airline, it is a circus side-show. If you want anything done, try a 'fifty dollar handshake', it seems to be the only way things work. On the LHR-AMM leg, check-in was delayed by an hour, as was the flight. At least cabin crew were friendly and competent. By the time we arrived in Amman all our onward flights had either already left or been cancelled (even though mine was shown as being gate open on the board, I was told it was cancelled with no reason given - I suspect simply due to empty seats). Result: a five hour wait for a hotel room between 1am and 6am, while those with short connections and long-haul flights were given the chance to shower. Absolutely no liaison between the airline and the hotel management which led to hundreds of tired (and angry) passengers. The rest of us then had a three-day wait in the Alia Hotel with no information on progress whatsoever. Even when I tracked down the RJ duty managers in the airport they inspired little confidence (one simply sat smirking while I complained). From the cavalier attitude to passengers to the rude corrupt security staff at Amman airport this is one of the worst experiences I've had with an airline. No stars.

Royal Jordanian Airlines - by D Burson

7 November 2007  Customer Trip Rating :

Our flight from Bangkok to Amman was 4 hours late leaving. The plane was old, sink and toilet blocked and smell was unbearable. Flight attendants did not offer water or juice, were indifferent and uncaring. The airport in Jordan belongs in the middle ages. We enjoyed our time in Jordan but getting there and back was not an enjoyable experience.

Royal Jordanian Airlines - by Andrew Frowd

4 November 2007  Customer Trip Rating :

YUL-AMM return. The outgoing flight was over two hours late and dinner service commenced after 2am. Food quality is OK but the quantities are the smallest I have encountered on any airline. Three hours later, I was hungry and pleading with cabin staff for some calories... beer, pretzels, cookies. My recommendation for travellers on flight RJ 270 is to eat well before arriving at YUL, as on-board meal service may not sustain you after the long check-in period (three hours before flight time) and any flight delay. No offer of refreshments was made to waiting passengers and the delay to the flight was not publicised until the advertised departure time. The flight originates in Detroit, the aircraft turnround point, and better communication is needed to YUL station staff to advise on anticipated delays.

Royal Jordanian Airlines - by David Chinn

1 November 2007  Customer Trip Rating :

LHR-AMM-LHR in economy. LHR check-in was fine although we had the only friendly check-in agent on duty apparently. 90 minutes late departing (no explanation given) so very late into AMM at 01:45, although late arrival meant the airport was empty, so no queues. Food atrocious, FAs probably the grumpiest I have ever experienced, the plane was elderly/shabby and it showed. Dreadful picture on the cabin wall screen for IFE. Return check-in at AMM not too bad and flight departed on time. Much newer A321 plane and food marginally better but the bread roll was still the best bit. Temperature on board was way too high for comfort. Would I fly RJ again? No. Would I go to Jordan again? Definitely!

Royal Jordanian Airlines - by Jenny Bentley

26 October 2007  Customer Trip Rating :

LHR to AMM return. Found crew pleasant and reasonably responsive, and cabin / toilets were clean. Food on a par with BA and my veggie meal arrived as ordered. Hot towels and bottle of water given out on both legs of the journey, and pillows provided for every seat. We were in a group, so were spared some of the problems of Amman airport (notably the long queues) since the local agent arranged the group visa on entry and on return, he arranged the boarding passes and luggage labels: a huge help when we saw the long slow moving queues. Security arrangements at Amman mean that you have to leave your baggage on the screening belt and then lose sight of it whilst you go into a curtained area for frisking, not very sensible. Amman airport is OK - more seating than LHR! The major drawback was the appalling IFE with poorly focused viewing. I'd travel this airline again, but would always opt for a group booking if possible.

Royal Jordanian Airlines - by P Thomas

11 October 2007  Customer Trip Rating :

LHR-BKK return, the experience being the worst I have had on an airline. Delayed takeoff from London with no information regarding the connection to Bangkok, poor food, surly cabin crew, appalling poor video quality, broken air vents and sound sockets. On the return I dealt with a medical emergency onboard, and the pilot arranged an upgrade for the Amman leg to London - when I went to board, this was refused, despite a note from their senior manager at Amman. Ground staff at Amman are rude and abrupt, and trying to get any information is futile. I would never fly on this airline again under any circumstances.

Royal Jordanian Airlines - by Mark Hereward

4 May 2007  Customer Trip Rating :

JFK - Amman business class. The plane was four hours late and - I found later - so it was the previous night. They seem to have only one plane and crew on this route, so once it gets delayed, it is for a whole series of days. Otherwise it was fine. Easy check-in, a very good lounge (we needed it, being so delayed!), excellent service - anything to please, slightly quirky and a little narrow leather lie-flat seats, so- so IFE (some choice, but not AVOD), good choice of food, good headphones. All in all, 11 hours passed easily even though with power outlet in the seat I would have done a bit more work, perhaps!

Royal Jordanian Airlines - by Bruno Serrien

26 March 2007   Customer Trip Rating : n/a

Tel Aviv-Amman-Dubai and back. Business Class. Efficient handling in TLV, boarding passes till Dubai issued. Lounge OK. New aircraft for the 20 minutes flight to Amman. Lounge in Amman is substandard. Plane to Dubai "cracky" old. Mechanical adjustable seats in business. Food OK, Staff efficient but forgot to smile during the whole flight. Return in a new plane with excellent leather seats. In general too high priced for what you get but no alternative.

Royal Jordanian Airlines - by Khaled Ahmad

22 January 2007   Customer Trip Rating : n/a

Amman to Chicago was delayed 9 hours and lost my connection flight. Although RJ paid for another connection flight, I was responsible to move luggage from terminal 5 at Ohare aiport to terminal 3. Traveling with my wife and three children, it was not an easy task at all. I think RJ should have kept us at Alia Hotel in Amman and resumed travel the next day. Most travelers would have had the needed rest instead of waiting all this time in a non-operational airplane and different terminals at Alia airport. I look forward for better coordination and customer satisfaction on behalf of RJ.

Royal Jordanian Airlines - by C Mcintyre

19 January 2007

LHR-BKK arrived LHR early to ensure seats for my family to sit together, and no problem with my luggage being well over limit. Boarding on time and aircraft interior ok , seats ok and flight crew were pleasant. Stopover in AMM not as bad as I expected - the airport staff were ok but did not feel they would want to help if you had a problem. Caught flight to BKK without any major dramas. Flying with 2 very young children is an ordeal in itself and the flight with RJ was okay. You get what you pay for.

Royal Jordanian Airlines - by Iain Williamson

26 August 2006

Bahrain-Amman-Geneva and back recently, and they offer fair service and unbeatable prices to Europe from the Middle East. Connections are not great, but they do offer overnight stay and breakfast (lunch & dinner for those with a long stay!) at Alia hotel near the airport. Hotel staff are not the most pleasant, and I agree with all comments about lack of information on the ground generally. Check-in staff polite and pleasant, and FAs were efficient. A321 aircraft were clean and modern. IFE very poor, in quality of programming and quality of viewing - small screens everything five or so seats. Royal Jordanian are the cheapest airline to Europe from the Middle East, so I would recommend this airline for budget-conscious travellers who would also like to see Jordan.

Royal Jordanian Airlines - by Carol Burris

3 August 2006

Chicago to Amman for the direct flight. Haven't experienced their economy class once before, I paid extra for the business class. I checked in from Dallas 2 hours early, had a two hour layover in Chicago, and my luggage didn't make it. No offer of compensation. It didn't come in the next day, or the next, or the next - took 5 days to get my luggage! No apology, explanation, or offer of compensation.

Royal Jordanian Airlines - by Giovanni Sacco

18 March 2006

Economy class LHR-AMM on an A310, then onwards to BKK on an A340-200. I used because they were cheap and I wanted to see the old Iraqi Airways planes that have been stored there since 1991. Check-in at LHR handled by Air Canada staff. I was first to check in, but AC staff could not give me the seat number I had been assigned nor could they confirm that my seat number would be honoured on the AMM-BKK sector, nor could they issue a boarding pass. It was not looking good. I did have a window seat on the LHR-AMM sector, but a short stop-over in AMM was not looking too good as I knew the flight to BKK was full, so I was resigned to what the seat gods would have in store for me on that sector. I did not feel as if the check in staff at LHR was pleased that I was there early to bother him. My first contact with RJ staff was at the departure gate, and I found them friendly. Onboard the A310 the only thing outdated was the movie screen, the rest of the interior was clean, and cabin crew were friendly and welcoming. The toilets at the rear at huge, and there is no need to carry a shoe horn on this plane! There were 3 choices of meals, I found my choice (beef) to be good, but I'm only used to economy, so probably don't know any better! Plenty of drinks to choose from and trays cleared quickly, and a push of the attendant button answered in less than 3 minutes. I found the transit signs at AMM easy to follow, but they could make the procedure easier by issuing the boarding cards in advance, especially when there is so little time between arr & dep flights. To my relief I was given my boarding pass quickly and with my confirmed seat number. Still puzzles me why the chap from AC could not assign my reserved seat! After receiving my boarding card it was a short walk up to the departure gate, and first had to go through security screening. This can take some time, and needs to be improved. On this sector my main gripe was with the time the security procedure takes, and how rude some of the guards are. A340 I flew was an older -200 version which came to RJA via AF and the interior had no signs of its Gallic past - clean and comfortable with drop down tv screens providing moving maps and IFE. The main difference on my return sector was that I stayed overnight in AMM at the Alia Hotel courtesy of RJA. This time on the ground at AMM the staff were not efficient or friendly and more of the I can`t be bothered variety. No information is given by ground staff about your luggage in transit, and you are not allowed to collect it, but they did allow me to get a change of clothes, etc out of my case (after arguing). There were a number of us stranded there looking for the bus sign. "Sir, just go right" then after all walking right "Sir, just go to the left" in the end decide to walk left again for half the distance and I saw a small dark sign with "alia hotel" on it. We all waited there, but then we were all ushered back into the terminal again! Eventually the bus came along, and we departed towards the hotel. There is a security check before you are allowed into the hotel. A sign of the times I suppose, but it was handled politely and efficiently. Reception staff could do with a refresher course in customer service. They offer no information about what is included, and good job I know how to ask questions! They did not seem happy to answer them. It was nice of RJA to put me up for the night while in transit, but more information is needed for the pax in transit. The flight back to LHR was also good. In general for the money I paid and for the service I received on board all my flights with RJ I would recommend them. Their FAs work hard and are pleasant, but they need to improve the quality of their customer services on the ground, which is severely poor and lacking of the standard it needs to attract the business class customer (and also economy ones). At the check-in stages, especially, I found the attitude of some of their ground personnel at AMM shocking, full of self importance, and lacking of any kind of customer care. For any of you that are interested to know, I did "spot" the Iraqi aircraft, but they have been moved to a remote part of the airport, past the maintenance and cargo hangars. There are 4x B727s, 2x B707s of IAW. 1x Rich Intnl L1011 & 1 Jordan Wings B727 all stored there. Sit on the left hand side for take off! Enjoy your flights with RJA, but try and avoid ground services at AMM!!

Royal Jordanian Airlines - by Hannah Crossley

5 March 2006

Economy class LHR-AMM, AMM-BKK return. Based on my experiences with Royal Jordanian on these four flights I will definitely not be using them again. The meal, which was poor in quality was EXACTLY the same on all four flights, as was the in-flight "entertainment". The planes are very old, (they still have ashtrays in the toilets) extremely uncomfortable and you will be very lucky if your headphones work (provided you don't mind watching the same episodes of Top Gear and Creature Comforts over and over again). The FA's were fine on the outbound LHW to AMM flight and on the return BKK to AMM, however, AMM to BKK outbound and return they seemed to totally lose the plot - I sat there waiting for them to clear away my empty dinner tray for nearly an hour, when I rang the bell mid-flight to ask for a glass of water she looked at me as though I had said something highly offensive about her mother. I was so enraged by one of them that I named her in the comments card given out at the end of the flight. BKK to AMM was an hour earlier than scheduled and lots of people missed the flight. Putting the flight forward an hour did not affect check in time however, we were waiting for them to open the check in gates for well over an hour, we could see them milling about having a chat and generally not worrying at all that there were queues of customers waiting for them. The return stop over in Amman was pretty hellish, it was a 7 hour wait so they provided hotel accomodation - absolutely no information of this was provided at immigration and the wrong information was given on the flight so we were wandering around getting stared at for some time. If you are a young female then be prepared to be unashamedly gawped at and have comments made to you by the male airport staff, not pleasant at all. The security checks we had to go through seemed rather excessive, I had to empty my bags out 5 times, get felt up and remove my shoes etc, not really what you want when you've already been through this twice in Bangkok and spent 9 and a half hours on a seriously uncomfortable flight and have a 7 hour wait in Amman and another 5 hour flight to look forward to. If you're travelling for more than 3 hours then do not fly with Royal Jordanian, they are miles behind airlines like Emirates, it really is worth paying the extra money.

Royal Jordanian Airlines - by Ronnie Shahar

19 February 2006

RJ Crown class AMM to BKK. The only good thing about RJ crown class on the airbus A340 were the lie flat seats. However the Inflight entertainment is of a poor standard as the system is over 10 years old.! They offer you a portable Sony 8mm video Walkman which is also about 10 years old with poor quality headphones and small screen of less than 6inches! Food is not of a business class standard with few options. Wine list a joke with only 2 choices! RJ still ignores Customer complaints, and does not have a service mentality. AMM airport is a joke with slow immigration clearance. Furthermore the check in counters are poorly organized.

Royal Jordanian Airlines - by John Charlesworth

10 February 2006

If they were to upgrade the cabins, the food, the entertainment, you could think you were flying on a Gulf country or European airline. I found cabin staff friendly and helpful, aircraft clean and flights punctual - a cost-effective alternative to other carriers. If you are using them for a longer flight, try to arrange a stopover - Jordan had a lot to offer.

Royal Jordanian Airlines - by David Higgs

10 February 2006

LHR-BKK via Amman return. Fairly ancient A310 LHR to AMM. Seats fairly worn, plane rattly and screens a joke! FA's fine, food OK, drinks okay Plane about half-empty so this was a bonus. Change at AMM was fairly quick, to newer A340 to BKK - which was full. Better aircraft, food and service OK. Staff at AMM not very friendly or helpful. No major complaints and fare was the lowest I could find LHR-BKK. BKK-AMM also A340 (older), left on time, about two thirds full. Offered transit hotel in AMM although wait was only 6hrs. Beware taxi drivers hassling you while you wait for the transit bus to the hotel Alia: bus-stop is clearly marked (but unlit on this dark morning) as is the bus. Got to hotel at 05.50hrs and was woken at 08.30hrs to return to airport for 11am flight - far too early! Hotel basic, a bottle of drinking water in the room would be good and would cost very little. Be warned that your boarding pass is retained and you must collect this at the RJ transit desk (which no-one tells you about), many of my fellow-passengers were trying to board the flight with their overnight visas and were sent back to find their passes. First experience of RJ - planes are oldish, but one cannot complain for the price. The 6-hr stop-over on the return flight is tedious, and is the main thing that puts me off. I would use RJ again on this route (LHR-BKK) if their fare was significantly below the direct flight fare.

Royal Jordanian Airlines - by Richard Simmon

12 January 2006

BKK to GVA. RJA gets the job done and nothing else. Good side, the food portions were good, and edible - and they were very generous drinks wise. Bad side, the concept of customer service is not there - some FA`s had a I'm too good for you attitude. Their hub at Amman airport is a joke. The only amusement there was seeing the constant parade of rather shady types on their way to Iraq. It got me there from A to B at a low price.

Royal Jordanian Airlines - by Tom Barclay

7 November 2005

After my unsuccessful visit on Oct 25th I tried again on Oct. 26th. I arrived at exactly 2:30 and the sales person was closing the door. I stuck my foot into the crack and refused to remove it, despite repeated attempts by the employee to force the door closed. After three painful attempts, she opened the door and allowed me in. Now let me remind you, they don't officially close until 3:00 but she wants to walk out the door at 3, hence slamming the door on my foot repeatedly at 2:30! I was able to make the changes to my ticket but my request to add my passport information and to get assigned seats went undone so now I am headed back over to the office for round three. I wish RJA could read this. Customer service is non-existant in Amman Jordan and I have the marks on my foot to prove that statement is true. They only care about themselves and their time tables, not the customers! If you have a choice don't chose RJA!