Porter Airlines Customer Reviews and Porter Airlines Passenger Trip Reports   an official 4-Star Airline         Add your Porter Airlines customer review   Porter Airlines detailed 4-Star ranking   Airline Reviews : A-Z Index       Customer Review scoring : Porter Airlines   7.8 out of 10 74 reviews

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PORTER AIRLINES customer review :  17 May 2012 by M Triner    (USA)

Washington Dulles to Toronto. Had made online seat selection. Seat confirmed at check-in and issued boarding pass. Then boarding pass checked at gate again. Went to seat and found another passenger who had same seat issued. Flight attendant was not very pleasant and had us wait while she boarded other passengers. Fortunately another seat was available. How can 3 different seat checks miss a double seat booking?

PORTER AIRLINES customer review :  25 April 2012 by Madeleine Romain    (Canada)

Toronto to Halifax. Service was great, flight attendants friendly and cheerful. Little touches like free water, tea, coffee or juice were great. Free beverages and meals are good and finally the price was also great.

PORTER AIRLINES customer review :  31 March 2012 by D Watts    (Canada)

Return trip from Newark to Toronto. This was our fourth flight in as many weeks on Porter, and we are both VIP Porter members. Booked on the 6.15, but our business in NYC finished earlier than expected, we arrived at Newark to get on the earlier 4pm flight. We were then told we had to wait over 3 hours as we had booked firm fare. We sat for 3 hours and watched the half empty 4pm leave, before boarding our nearly full 6.15.

PORTER AIRLINES customer review :  15 February 2012 by D Fowler    (UK)

All employees gave an excellent service. Very comfortable, hassle free departure lounge with free snacks and Internet access. This level of service transferred to the flight also, Toronto to Boston, with a personable crew, comfortable leather seats and again, a free tasty lunch and wine in real glasses. I just wish that we had a comparable airline here in the UK.

PORTER AIRLINES customer review :  1 February 2012 by Amit Dubey    (UK)

Toronto to Boston return. A problem with booking was solved extremely quickly via email. Their lounge in Toronto was excellent for an economy-class ticket (free wifi, snacks and coffee). As an added plus, there was a free seat next to me on both legs. Above all that cheaper than Air Canada and American Airlines.

PORTER AIRLINES customer review :  6 January 2012 by Eric McLoughlin    (Canada)

Return-trip to Toronto from Sudbury, and although delayed for 1.5 hours in Sudbury, staff were informative, courteous on the ground, and in the air, they offered as much as we could eat and drink. Return trip was flawless, on-time, great service and always with a smile at an affordable price.

PORTER AIRLINES customer review :  5 January 2012 by J Henderson    (Canada)

Had my whole family aboard on a new flight route from Toronto to Burlington Vermont return. On arrival in Burlington (a flight that takes just over a hour) they kept everyone waiting to go through customs at a separate building then bussed passengers to baggage claim. It took over an hour for the baggage to arrive. On the return flight to Toronto, the flight took off a hour late with no milk onboard for 2 toddlers.

PORTER AIRLINES customer review :  14 October 2011 by Sheena Jones    (Canada)

Best experience ever! I was very impressed with Porter. From the private lounge with computers to use, free snack area, to flight crew - who doesn't love free booze?  Great lunch sandwich and cookies!

PORTER AIRLINES customer review :  22 September 2011 by K Marelle    (UK)

London to New York then NYC to Toronto. The outbound flight was delayed due to fog but they were lovely about it and let us off the plane. They explained several times and didn't leave us hanging. Staff were accommodating. My luggage was over the limit as I had flown premium from London to NYC and that allows me two cases. They were understanding. On my return, I was worried as my luggage was even heavier but I explained that I was going back to London and they were lovely. Free coffee and shortbread was a nice extra. The flight was on time and I would use them again.

PORTER AIRLINES customer review :  16 September 2011 by R Martelock    (Canada)

This was my first experience flying Porter and it won't be my last. From the moment I got to the Ottawa airport to check-in, I was pleased. The agent at the counter was friendly and helpful. She proceeded to inform me of my departure gate and where the Porter lounge was and to help myself to anything I wanted. Onboard the attendants were helpful and attentive, once in the air we were served a box lunch, wasn't expecting this at all (considering it's only a 45 mins flight from Ottawa to Toronto) and a beverage of your choice. Arrived at Billy Bishop airport in time for my connecting flight to Windsor.

PORTER AIRLINES customer review :  2 September 2011 by S Kean    (Canada)

Windsor to Ottawa. Windsor airport lacks services in general. The Porter staff were friendly and check-in easy. The lounges in Ottawa and Toronto were quite comfortable and it was a plus to have the free Internet access. The snacks are certainly an upgrade from anything offered on other carriers and the flight costs were far more affordable.

PORTER AIRLINES customer review :  31 August 2011 by T Goh (Canada)

YQM-YOW-YTZ. Check-in was easy at YQM with polite staff. Bright, airy cabin, clean-smelling inside the cabin, comfortable leather seats with generous space between each row. Professional flight attendants, because of a quick turn around at Ottawa before continuing to Toronto, we were served food and drinks twice. Both times we were given a box containing a sandwich, a salad and a piece of chocolate candy, plus the drinks service. Even though it's not warm food its tasty, better than pretzels and appreciated on a short flight. The flight was smooth and we landed in Toronto 20 mins ahead of schedule.

PORTER AIRLINES customer review :  6 August 2011 by S Walia (USA)

Round Trip from Chicago to Toronto and back to Chicago. They have a very nice lounge in Toronto, which I got to experience when flying back to Chicago. Free use of the computer, internet, free snacks, juice, etc. The airlines really tries to take care of you in terms of making you comfortable. My flight was only 1 hr 30 mins and they gave out snacks. Great value for money with nice extras provided.

PORTER AIRLINES customer review :  7 July 2011 by B D Dudley (USA)

Porter from Chicago Midway-Toronto. Excellent trip, best flight we've had in years. Staff was good, plane with just two seats each side and lots of leg room for normal size people. Lounge in Toronto very nice with free beverages, snacks and WI-FI.. There is a free shuttle to the Fairmount Royal York Hotel which is a central location.

PORTER AIRLINES customer review :  4 July 2011 by C Fox (Canada)

A 40 min flight from Windsor-Toronto took 6.5 hrs. What a disappointment. Spending so much money on advertising and not ensuring customer satisfaction is a waste of your resources. Toronto is very sophisticated and smoothly operated. Some compensation should be offered more than a $12 luncheon voucher. I am very disappointed. Next time I will be driving to Windsor, not flying Porter.

PORTER AIRLINES customer review :  1 July 2011 by V Foo (Canada)

Toronto-Chicago. Incoming aircraft was delayed due to weather from departure city. Aircraft was boarded at 8:10pm. Flight is further delayed. Reason, scheduled flight crew cannot exceed 14 consecutive hrs of flight time. Aircraft is de-boarded and passengers must wait for a new aircraft and flight crew. No updates. At 10:10pm was offered a small box of refreshments. Contents: 1 cold muffin, and a yoghurt. At 11:00pm announcement was made. Flight is cancelled. Next flight, tomorrow morning at 9:00am. No offers for a hotel or cab fare. What was stated by the ground crew, "we need to clear the building as quickly as possible because the last island ferry is at midnight". This is the experience from a first time passenger of Porter airlines.

PORTER AIRLINES customer review :  27 June 2011 by P Rubenstein (Canada)

Montreal-Toronto. Morning flight. The night before there had been weather related issues that disrupted the positioning of crew and equipment resulting in cancelled and delayed flights in the morning. It happens and one cannot blame an airline for that. However, the ground communication was not good. Porter has a problem in providing updates at the best of times. Although I received an email, I was already at the airport when it arrived. I noted that the flight crew was at the gate and one of the additional delays was due to there not being a flight plan issued for the already delayed flight. I am usually a big fan of Porter's inflight service but the service on this flight was poor. All I wanted was a glass of water. The FAs forgot our row and the one behind us. Minor issue, but when added to the flight delay and poor management of the situation it put me into a grumpy mood. It was my worst Porter flight experience. Porter is the preferred commuter line for business travellers and on this day it successfully encouraged a great many to consider the alternative Air Canada service into the airport. I hope Porter improves as I do like the airline, but its slipping bit by bit and will see this reflected in the loss of passengers as they return to the AC shuttle flights.

PORTER AIRLINES customer review :  10 June 2011 by D Brynen (Canada)

Montreal to Toronto. Friendly crew and ground staff, and super comfortable plane. I was most impressed with their lounge in Toronto with all the freebees.

PORTER AIRLINES customer review :  27 May 2011 by Joe Graves (USA)

Very poor performance and communications by Porter at Toronto. After telling us the inbound flight was in the air, they kept delaying the departure time over and over. 4 hours later we were still not gone. First time on Porter and last time ever. Lounge is nice but no real food - cookies is not good when flights are delayed.

PORTER AIRLINES customer review :  24 May 2011 by Raymond Dyke (Canada)

The staff and the service amazing, we just flew to Halifax from St Johns Newfoundland. It was prompt and very helpful, staff were fantastic, offered help and anything that we need, we a deaf bowling team, and they treat us just like anyone else.

PORTER AIRLINES customer review :  6 May 2011 by Thomas Bell (Canada)

An excellent flight over the Easter weekend from Ottawa to Toronto - the lounge in both airports are great and a pleasant surprise to those used to flying Air Canada economy. Ditto for the free lunch on Easter Monday. Excellent service throughout the entire journey - I'd fly with them in a heartbeat.

PORTER AIRLINES customer review :  4 April 2011 by Fadi Barakat (Canada)

When the destination I am going to is covered by Porter I do not hesitate to book my flight with them. Good things about Porter - lounge at YTC is amazing, no waiting in line at security in contrast to YYZ-T1 on a Monday morning. They handle fragile Items in a remarkable way. Downside - not very nice staff when checking in luggage. Expensive over weight and extra luggage charges.

PORTER AIRLINES customer review :  3 March 2011 by Jennifer Li (Canada)

Toronto to Montreal. The check-in was simple and waiting lounge was amazing, with comfy chairs, free drinks and snacks as well as free internet. The plane seats were leather and wide, free snack and alcoholic drinks also a plus.This was definitely a great experience and I would definitely fly Porter again!

PORTER AIRLINES customer review :  26 February 2011 by M Kyle (USA)

I used to be a huge Porter Airline fan, but recently I have found that their service has gone downhill. They've canceled 3 out of my 4 last flights at the last minute (presumably because the flights were not full and they wanted to consolidate volume on a less traveled route) leaving me stranded. Their call center was rude and unhelpful when I tried to rebook - such a contrast to the service I received when calling to change reservations just a year ago! I'd recommend avoiding Porter, at least until their service and reliability improve.