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Porter Airlines Customer Reviews and Porter Airlines Passenger Trip Reports



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Porter Airlines customer travel guide

  Porter Airlines 4-Star ranking

  Porter Airlines Passenger Trip Reports

 





PORTER AIRLINES customer review :  6 August 2011 by S Walia (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Round Trip from Chicago to Toronto and back to Chicago. They have a very nice lounge in Toronto, which I got to experience when flying back to Chicago. Free use of the computer, internet, free snacks, juice, etc. The airlines really tries to take care of you in terms of making you comfortable. My flight was only 1 hr 30 mins and they gave out snacks. Great value for money with nice extras provided.


PORTER AIRLINES customer review :  7 July 2011 by B D Dudley (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Porter from Chicago Midway-Toronto. Excellent trip, best flight we've had in years. Staff was good, plane with just two seats each side and lots of leg room for normal size people. Lounge in Toronto very nice with free beverages, snacks and WI-FI.. There is a free shuttle to the Fairmount Royal York Hotel which is a central location.


PORTER AIRLINES customer review :  4 July 2011 by C Fox (Canada)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

A 40 min flight from Windsor-Toronto took 6.5 hrs. What a disappointment. Spending so much money on advertising and not ensuring customer satisfaction is a waste of your resources. Toronto is very sophisticated and smoothly operated. Some compensation should be offered more than a $12 luncheon voucher. I am very disappointed. Next time I will be driving to Windsor, not flying Porter.


PORTER AIRLINES customer review :  1 July 2011 by V Foo (Canada)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Toronto-Chicago. Incoming aircraft was delayed due to weather from departure city. Aircraft was boarded at 8:10pm. Flight is further delayed. Reason, scheduled flight crew cannot exceed 14 consecutive hrs of flight time. Aircraft is de-boarded and passengers must wait for a new aircraft and flight crew. No updates. At 10:10pm was offered a small box of refreshments. Contents: 1 cold muffin, and a yoghurt. At 11:00pm announcement was made. Flight is cancelled. Next flight, tomorrow morning at 9:00am. No offers for a hotel or cab fare. What was stated by the ground crew, "we need to clear the building as quickly as possible because the last island ferry is at midnight". This is the experience from a first time passenger of Porter airlines.


PORTER AIRLINES customer review :  27 June 2011 by P Rubenstein (Canada)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Montreal-Toronto. Morning flight. The night before there had been weather related issues that disrupted the positioning of crew and equipment resulting in cancelled and delayed flights in the morning. It happens and one cannot blame an airline for that. However, the ground communication was not good. Porter has a problem in providing updates at the best of times. Although I received an email, I was already at the airport when it arrived. I noted that the flight crew was at the gate and one of the additional delays was due to there not being a flight plan issued for the already delayed flight. I am usually a big fan of Porter's inflight service but the service on this flight was poor. All I wanted was a glass of water. The FAs forgot our row and the one behind us. Minor issue, but when added to the flight delay and poor management of the situation it put me into a grumpy mood. It was my worst Porter flight experience. Porter is the preferred commuter line for business travellers and on this day it successfully encouraged a great many to consider the alternative Air Canada service into the airport. I hope Porter improves as I do like the airline, but its slipping bit by bit and will see this reflected in the loss of passengers as they return to the AC shuttle flights.


PORTER AIRLINES customer review :  10 June 2011 by D Brynen (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Montreal to Toronto. Friendly crew and ground staff, and super comfortable plane. I was most impressed with their lounge in Toronto with all the freebees.


PORTER AIRLINES customer review :  27 May 2011 by Joe Graves (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Very poor performance and communications by Porter at Toronto. After telling us the inbound flight was in the air, they kept delaying the departure time over and over. 4 hours later we were still not gone. First time on Porter and last time ever. Lounge is nice but no real food - cookies is not good when flights are delayed.


PORTER AIRLINES customer review :  24 May 2011 by Raymond Dyke (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

The staff and the service amazing, we just flew to Halifax from St Johns Newfoundland. It was prompt and very helpful, staff were fantastic, offered help and anything that we need, we a deaf bowling team, and they treat us just like anyone else.


PORTER AIRLINES customer review :  6 May 2011 by Thomas Bell (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

An excellent flight over the Easter weekend from Ottawa to Toronto - the lounge in both airports are great and a pleasant surprise to those used to flying Air Canada economy. Ditto for the free lunch on Easter Monday. Excellent service throughout the entire journey - I'd fly with them in a heartbeat.


PORTER AIRLINES customer review :  4 April 2011 by Fadi Barakat (Canada)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

When the destination I am going to is covered by Porter I do not hesitate to book my flight with them. Good things about Porter - lounge at YTC is amazing, no waiting in line at security in contrast to YYZ-T1 on a Monday morning. They handle fragile Items in a remarkable way. Downside - not very nice staff when checking in luggage. Expensive over weight and extra luggage charges.


PORTER AIRLINES customer review :  3 March 2011 by Jennifer Li (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Toronto to Montreal. The check-in was simple and waiting lounge was amazing, with comfy chairs, free drinks and snacks as well as free internet. The plane seats were leather and wide, free snack and alcoholic drinks also a plus.This was definitely a great experience and I would definitely fly Porter again!


PORTER AIRLINES customer review :  26 February 2011 by M Kyle (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I used to be a huge Porter Airline fan, but recently I have found that their service has gone downhill. They've canceled 3 out of my 4 last flights at the last minute (presumably because the flights were not full and they wanted to consolidate volume on a less traveled route) leaving me stranded. Their call center was rude and unhelpful when I tried to rebook - such a contrast to the service I received when calling to change reservations just a year ago! I'd recommend avoiding Porter, at least until their service and reliability improve.


PORTER AIRLINES customer review :  25 February 2011 by Eric McLoughlin   (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I just returned to YSB (sudbury) on Porter, having flown them 6 times since December for personal and business travel. I can easily book a flight with a discount that they offer, and get a meal and a drink. Every meal has been different and staff are very good.


PORTER AIRLINES customer review :  21 January 2011 by Michael Doyle   (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

It takes you back to the days when airlines actually cared for the customers and they were not just a seat number. The cost of the flight was perfect for our budget. We took advantage of a 30% discount that was offered during Christmas time. They gave us the opportunity to choose the seat we wanted on the flight. The aircraft was clean and for it's size, comfortable. The cabin crew were courteous. It was nice getting a glass for drinks rather than a can or a paper/plastic cup. They also provided a delicious snack during the flight. There was no extra charge for a glass of wine. Check in great - they have kiosks set up so it take only moments to check in. Pleasant waiting for the flight in a very comfortable lounge area and again provided with refreshments at no extra charge.


PORTER AIRLINES customer review :  13 November 2010 by T Stewart   (Canada)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I have used Porter for booking business flights for management and colleagues, and in the past year we have had numerous cancellations of flights with very little or no notice. Porter should not claim to have so many flights per day to certain destinations when they cancel flights on a whim because there is not enough people on them. I would not recommend this airline for anyone using it for business travel unless they allow themselves a huge window prior to their first meeting, or chances are, they won't make it as their flight very likely will be cancelled and they will be bumped to later in the day.


PORTER AIRLINES customer review :  27 October 2010 by John Attersley   (Canada)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

First time flying with Porter from Halifax to St. John's and return this week. Very good service, cabin crew on both flights very professional. Check in staff at both airports very good. Flight from St. John's was delayed due to weather and received e-mail notice before heading to the airport so did not have to hang around the airport.


PORTER AIRLINES customer review :  31 August 2010 by Geraldin customer trasvel="left">
 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Hospitality and care is outstanding. Cabin comfort, seats and leg room all appreciated. Check in than pleasant and accommodating.


PORTER AIRLINES customer review :  5 August 2010 by S Klass   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Toronto-Newark. Great first experience with Porter. A hassle free getaway from Toronto convenient island airport downtown. I appreciated that all the extras like baggage, wifi, snacks, transfers were free - I hope they don't change. The lounge was modern and comfortable enough with frequent updates on flights delayed due to weather. The cafe area in the terminal was a nice touch but was a bit messy when I arrived and the toilet needed a bit of freshening up too. Onboard, cabin was clean, legroom great, service friendly and professional. Tiny onboard snack served and a real glass of wine. Can't complain. Good value, great service on the ground and in the air. Something that seems to be a thing of the past for most of the big US airlines.


PORTER AIRLINES customer review :  25 July 2010 by S Lee   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

NYC to Toronto and delighted by Toronto waiting lounge. The airport is extremely convenient to downtown Toronto (arriving, we walked to the new Thompson hotel. Returning, we took a cab for about $8.) The waiting lounge in Toronto features seating for 2-4 people with small tables, reading lamps, and low screens so that every seating section feels semi-private. They also offer complimentary coffee, tea, sodas and snacks (nuts, Walker's shortbread). I found the check-in and waiting experience convenient and pleasant.


PORTER AIRLINES customer review :  15 July 2010 by D Milicevic   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Toronto to Chicago Midway was outstanding. I had to reschedule last-minute and had this done with no questions asked for a pittance. The experience at Toronto airport is civilized. Check- in staff friendly and the same number of agents (check-in and waiting lounge) would probably serve like 20 times more people at a regular airport. In the lounge, free wi-fi, espresso, teas, soft drinks, munchables, papers, power plugs, and fabulous views of the city. On the plane there was some tasty food and drinks served in china and glassware. And when we arrived, our bags were waiting for us taken off the belt with handles pulled out. How's that for a nice touch? Plus, the immigration at Midway is a breeze. I enjoyed the lack of commercial outlets around the airport - this is down to taste, but do you really want to pass through rows of greasy spoon and faux haute couture establishments on your way to the plane? The only legitimate concern remains their apparent willingness to cancel flights.


PORTER AIRLINES customer review :  7 July 2010 by D Silverstone   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

EWR-YTZ return. Have not experienced flight cancellation/consolidation with Porter in three trips thus far, in spite of having two flights being nearly empty! YTZ is immensely convenient and in spite of some lower fares to YYZ, they rarely make up for the increased stress, taxi fare, and time that comes with flying into Pearson. Porter is much more stress- free. Good cabin and service for short-haul, excellent ground staff in YTZ - nearly missed my flight and they managed to get me from the ferry to the gate in 5 minutes flat (do not recommend trying this intentionally, however)! Good service and value, but VIPorter frequent flier program needs work - coordination with booking system and check-in is poor (name on VIPorter didn't match passport name, necessitating a few annoying calls). Also, wish you could select a seat in advance.


PORTER AIRLINES customer review :  1 July 2010 by Brian Stamp   (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Very friendly staff in the airports and the plane. Planes clean, and comfortable - only two seats per side. Web site good. Free snacks/sandwich and drinks for economy. Planes are turbo prop but modern and appear well maintained and running three flights a day from St. John's to Halifax.


PORTER AIRLINES customer review :  1 June 2010 by Karen Louie   (Canada)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I will not fly Porter again for business. They cancel and consolidate flights all the time - I've been the victim of this 2 of the last 3 flights I've taken with them. I almost got stranded in Boston overnight as they cancelled the last flight of the day on me. This past weekend they cancelled my flight again. I think this is because of low passenger loads. But they should not be able to claim say, 10 flights per day to a destination if they cancel half of them. A free coffee in the Toronto departures lounge (no free coffee on your way back as there are no lounges in other airports for Porter) does not make up for my lost time and the stress of not knowing if I'll be able to make it home that night.!


PORTER AIRLINES customer review :  27 May 2010 by E Findley   (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

On time departures, quick, no hassle check-in, great in-flight service, superb lounge, pleasant in-flight staff - a delight. Baggage arrived at carousel in record time!


PORTER AIRLINES customer review :  12 May 2010 by S Stein   (Canada)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

The fact they fly into Toronto's downtown airport, saving the hour-plus commute, is a bonus. Free WiFi, coffee and cake in the waiting lounge, pleasant staff, free snacks and drinks on each flight (wine or beer on afternoon flights), comfortable seats, on-time departures, and a hassle-free check-in process, make flying Porter worthwhile.


PORTER AIRLINES customer review :  16 March 2010 by A Boltwood   (Canada)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I enjoyed flying Porter out of Toronto into New York. Friendly staff and civilized service. The disappointment was flying back in foggy weather. My flight was redirected to Hamilton, because the Island airport doesn't have good navigation systems for landing in fog and Porter's terminal at Pearson doesn't have Customs agents. Porter arranged buses from Hamilton to Toronto, so they handled the situation well, but the trip took much longer than planned. I would use Porter again for domestic flights, but not rely on them for on-time arrival from the US.


PORTER AIRLINES customer review :  26 January 2010 by Bob Meldrum   (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I had a chance to try their service in order to get to Chicago. The flight had a four hour stopover in Toronto, but still it was outstanding in every way. The Border officer at Midway Airport was efficient but welcoming. Certainly much better than the experience I had had at O'Hare.


PORTER AIRLINES customer review :  19 December 2009 : by D Howe   (Canada)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Return flight from Ottawa to Toronto. The lounges at both airports are a nice touch, with high quality snacks and gourmet coffee. Outbound we got offered the same snacks as served in the lounge with our beverages. Complimentary wine was served in a real glass. Returning (same time of day) we got a lunch box with a half sandwich and cheese and crackers. I would still prefer to fly in a jet than a Dash 8. They claim it to be quiet, but its really only quiet compared to other propeller planes. All in all, nice service and a good product. But really 20 years ago all the airlines offered a snack lunch, free drinks and in a jet. The Toronto Island Airport is a great location, but it will be nice when there are some facilities before security to allow people to visit before going through security. One concern is that with the amount of overwater flying Porter undertakes using this airport on Lake Ontario (and now they fly to Newfoundland too) I would have thought that the seat cushions would at least double as flotation devices.



 


 
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