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LOT Polish Airlines Customer Reviews and Polish Airlines Passenger Trip Reports



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LOT Polish Airlines customer review :  19 April 2011 by A Kronaus   (Austria)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Amsterdam-Warsaw-Toronto return. Planes old and uncomfortable. Food is barely edible. Entertainment shocking. Most of the cabin staff do not speak English. Amsterdam to Warsaw ended in a divert to Katowize due to bad weather. Luckily our connection to Toronto had been delayed anyway - turned out all in all was delayed 4 hrs which put us 4 hrs late in Toronto. Delays are expected due to snow however LOT only offered drinks / food around 3 hours into the delay. Initial attempts to land in Warsaw were aborted 3 times due to visibility - at least safety was a concern! Baggage was slightly damaged on both journeys which was disappointing. I would not travel LOT again.


LOT Polish Airlines customer review :  30 March 2011 by D Cantwell   (USA)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

JFK-WAW-JFK . Very old plane, seats extremely close together and nowhere to stretch your legs. Minimal overhead storage. The food served was barely edible. AV was one screen per cabin and the headsets were very outdated. The flight took off slightly late on both legs. Flight attendants professional, but not friendly. Flights were cheap, so you get what you pay for. From what I just experienced, I cannot recommend this airline to anyone who wants to have a comfortable flight.


LOT Polish Airlines customer review :  14 March 2011 by T Ostrovsky   (Poland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Warsaw to Berlin on small E145. Crew helpful and professional. A lot of information from cockpit. Good drink selection. Tasty muffin was served, good product for a short flight.


LOT Polish Airlines customer review :  1 March 2011 by A Pedersen   (Denmark)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Hanoi-Warzaw-Copenhagen on B767 and Avroliner 170. Service in Hanoi check-in and lounge excellent. Checked through, fast connection to CPH. Onboard service fine (long haul) - 18 seats in Business, old design. Food and wines good, main meal courses were very average. Tea and coffee not served hot, but rectified upon request. New lounge in WAW are excellent. Had to leave airport to re-access Schengen terminal as the transfer check-point for direct transit was not open (did not open until 1 hour upon arrival, many people were waiting as they did not want to leave transit). FAs English spoken very limited.


LOT Polish Airlines customer review :  25 February 2011 by Cezary Statuch   (Singapore)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

WAW-SVO on new E175, leaves 1030pm but due to time difference between Warsaw and Moscow arrives at 0230am. Although the aircraft is new and comfortable for a short haul you won't get much sleep. The staff was friendly and attentive. What bugs is that many of the Embraers at WAW board from the apron via bus rather than via a jetty.


LOT Polish Airlines customer review :  21 February 2011 by S Butler   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Warsaw-Tallinn, Embraer 195. Smooth boarding, modern plane, offered hot and cold drinks and a light lunch on this 1hr 45 flight.


LOT Polish Airlines customer review :  8 February 2011 by Joanna Klimek   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Almost missed my father's funeral in Poland because of this airline. LOT was the only airline that made its passengers come to O'Hare on Feburary 1st, day of the huge blizzard in Chicago, in anticipation that our flight which was scheduled to depart at 9:55 pm would depart. After hours of waiting at the terminal, they boarded us on the plane and made us wait until midnight to tell us our flight was cancelled. We were stuck at the airport because the blizzard became so bad that no taxis were running. The only bus running was in between the terminals. LOT gave nothing - not even a blanket to keep warm with. No transportation from the airport, no hotel, not even a cot and a blanket. ORD-WAW delayed over 2 hours which made me late for my connecting flight from WAW-KRK. Told me on the plane the flight was waiting for me and everyone else who had that flight - turns out they are liars. The plane never waited. Scheduled us for a later flight which was late by 2 hours. On the way home, same thing, delays, delays. Unless you want to be stressed, angry and late I recommend taking a different airline. The cheaper price is not worth it.


LOT Polish Airlines customer review :  6 February 2011 by Kim Hildebrant   (Switzerland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Milan Malpensa - Warsaw - Wroclaw return in business. First leg an Embraer 170 which looked a bit tired inside but with comfortable seats in business class with 2-2 seat configuration with plenty of legroom. Service attentive and food above average with plenty of drinks. Second leg was in an ATR 72 of Eurolot, which has the last rows reserved for business class passengers, but with a common service for both classes (snack bar and water or juice). Aircraft looked old and was uncomfortable and very noisy. Return flights were on Embraer 175 (only recently delivered to LOT) and Embraer 170 which was in a much better condition than the previous 170 flown on the outbound leg.


LOT Polish Airlines customer review :  28 January 2011 by B Hryn   (Poland)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

KRK-WAW-ORD. First leg a new ERJ175, comfortable seats, short flight and good in-flight services. Connection in WAW ok, 3 hrs connection in new terminal 2. but after arriving at the gate found out flight would be delayed by about an hour. B767-300ER is the same since I first flew it back in 1995/7 - old, worn down seats, no in-flight entertainment system, just a screen in front of coach where most of the time is a map from Zoom airlines? Food was OK but not the best, headsets didn't work well, seats uncomfortable - mine didn't recline, old cabin layout. Not recommended for those who want a comfortable flight.


LOT Polish Airlines customer review :  28 January 2011 by C Watson   (Switzerland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-WAW-BEY, BEY-WAW-GVA. They have discounts on Wednesdays because the flights are so quiet. LHR flight on a 767 belonging to LOT Charters - clean if a little tired. No one was in business class, but it was economy class with the middle seat blocked. As there were so few people on the plane, economy was the same and they let us all spread out - a row each. All other flights were comfortable, new Embraer E170s with 2-2 layout. Beer and wine in economy although they keep it quiet and you have to ask. Cold food on all legs - sandwiches which were nice if simple and it might have been better for them to have served "breakfast" before landing rather than the meal after take off at 4:30am. Very friendly crew. The only downside is the complete lack of IFE which is fine for short haul, but when you're flying to the Middle East, that's 6-7 hours of flying. I would recommend them for short haul - not the choice for long haul.


LOT Polish Airlines customer review :  26 January 2011 by D Wernerus   (Luxembourg)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

A bright sunny day from Bratislava to Poznan took 11 hours. Reasons given by LOT in Bratislava and Warsaw (including in writing):"technical reasons" (many LOT aircraft are antiquated which explains pervasive delays on domestic routes). Reason given by LOT head office: Weather reasons. Stranded passengers are not assisted and not informed about their rights. Alternative solutions are not offered. This is one of 3 bad experiences I had with LOT where at the end, for a lower price, you get cancellations and huge delays without any notice and LOT lying to you after a cumbersome and customer unfriendly complaint process.


LOT Polish Airlines customer review :  14 January 2011 by J Wawrzyszyn   (Canada)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Toronto- Warsaw return. Flying very old B767 filled to capacity, seats worn out and no entertainment at all (broken down) - except moving map of flight. TV screens showing that we are on Zoom flight? Drinks for purchase - first time I see it on a transatlantic flight. Didn't buy the drink right away and when finally food tray arrived, wine and beer were sold out. Food below average, small portions. Service average, little smile.


LOT Polish Airlines customer review :  19 December 2010 by B Andruszaniec   (Poland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

ZRH-WAW, I was the only one in Business, very attentive crew with a friendly attitude, making sure I was ok. Food okay, wine also - not perfect but okay. Lots of refills. Clean and comfortable E170. It was an M&M award ticket so cannot comment on value for money. The only problem was with arrival to Warsaw where the plane parked in the middle apron instead of the gate.


LOT Polish Airlines customer review :  19 December 2010 by M Antonsen   (Denmark)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Copenhagen - Hanoi via Warsaw and back. Nice Embraer on way to Warsaw, no food. Delayed because of snow, so quick transit in Warsaw. Very old B767 from Warsaw to Hanoi, with only an overhead screen that plays movies on tape - not good at all. Food below average, need to pay for beer/wine. No service between meals, have to get up to get drinks. Noisy drunken passengers keeping us awake first half of the trip, even though it was way past midnight. Quieter flight on the way home, but manual boarding passes in Hanoi, and needed to queue in Warsaw to get transit passes. Again snow delayed us over one hour, but this time we were packed into an old 737 and told we had to wait for de-icing, but the plane didn't move in 45 minutes, didn't queue up for de-icing, without telling us anything or serving any drinks. I would only fly this far again with LOT if they are more than 120 cheaper than alternative choices.


LOT Polish Airlines customer review :  26 November 2010 by N Mitchell   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

LHR–WAW–LHR, B737-500 outbound and B737-400 inbound. These aircraft had been delivered to LOT in 1993/94 and I suspect the interiors are as they were when the aircraft left the factory. The seats had a dated and tired look about them - cushion of my seat,on the inbound flight had collapsed into the seat-frame so that it was as if I was sitting in a bucket. Catering both ways comprised a quality filled roll with hot and cold drinks. The cabin service was efficient and professional but without much apparent joy on the part of cabin crew.


LOT Polish Airlines customer review :  17 November 2010 by A Orlowski   (Poland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

GDN-WAW-MXP return E170/175. Clean airplanes, sandwich and drinks on way to MXP, juice and refeshment on domestic flight. Staff friendly. Due to fog in GDN we couldn't land and had to fly back to Warsaw, LOT organised a hotel, food and transport and rebooked us for the nearest flight.


LOT Polish Airlines customer review :  17 November 2010 by Anders Pedersen   (Denmark)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

CPH-WAW-HAN. ATR 170 first leg and Boeing 767-300 on second. Tickets at very reasonable price. Fastest connection CPH-HAN. Precise arrivals and departures. Airline not up to 4 star, but provides good value for the money. Inaugural flight celebrations in airport in Hanoi and onboard for the new route. Customers provided with champagne, souveners, flowers. Food good though not perfect. Seats not flat, no personal TV screen on biz-class. TV sets are portable and must be set up by staff on the serving trays which then become unavailable for other uses, eg. meals, laptop, etc.


LOT Polish Airlines customer review :  23 October 2010 by P van Emmerik   (Netherlands)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KRK-WAW on E175. KRK is a small local airport with not much facilities, but check-in was OK. The flight is 45 mins but they manage to hand out drinks. Seats were good however given the age of the plane, it looked a bit worn-out. Staff friendly.


LOT Polish Airlines customer review :  2 September 2010 by Q Spencer   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Round trip ORD-WAW-KBP. I found B767 to be surprisingly spartan (no adjustable air vents over the seats in economy, for example). The return trip was a disaster. KBP-WAW flight was delayed by 4 hours, which meant I missed my connecting flight. I was put up in the Mariott adjacent to WAW, which was nice, but making the arrangements was a pain and should have been done for me when I got off the plane. I had to stand in 3 different lines for the better part of an hour to get the arrangements taken care of. The next morning, I was put on a flight to Newark because the ORD flight was full, and that flight was also delayed by 4 hours. When I became aware of the delay, I talked to someone at the desk to ask if there were any open seats on the ORD flight that was boarding at that time. I was told that there were in fact some business class seats, but upgrading would have required going to the ticket desk at the front of the airport. Nobody at the gate seemed to be authorized to do such a thing. In a situation where there are a dozen or more passengers like me who missed their flight to ORD the day before, there's no excuse for any business class seats to be empty on the next flight to ORD. By the time I got to Newark, there were no remaining flights out that night, so I was handed another hotel voucher and got on an uneventful flight on American Airlines the next morning and arrived home 36 hours behind schedule. To the credit of LOT in Newark, they had my voucher and rebooking ready, but could do nothing more than just apologize. Why couldn't the people at WAW be this organized? It's LOT's main hub after all. I understand delays happen and missed connections happen, but I think when you're handing someone their second straight hotel voucher, perhaps you owe them more than just a ticket to get them the rest of the way home.


LOT Polish Airlines customer review :  2 September 2010 by J Stallard   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Heathrow-Warsaw B737-500 Economy. Newspapers handed out and adequate refreshments. The plane was old but clean and well maintained and flight left promptly. The legroom was good and the seats although a bit narrow, were fine for the fare paid.


LOT Polish Airlines customer review :  24 August 2010 by Michael Little   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Lviv-Warsaw-Budapest. Check in agent efficient, but check in area at Lviv airport was very cramped. Flight to Warsaw (B737-500) was pleasant, with a tasty snack and wine served, legroom generous. At Warsaw passengers were bussed to the terminal, and then again to the E170 for the second leg to Budapest. Comfortable seat, on-time, pleasant service and tasty snack with wine. Apart from the tedious bussing at Warsaw, this was a good product at a very reasonable price.


LOT Polish Airlines customer review :  17 August 2010 by L Passlow   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

As a weekly Business traveler from LHR to Warsaw, LOT has been my choice for nearly 2 years, mainly because of the convenient scheduling even though on average, a business return costs approximately 100 more than with BA. Until recently all was going well with the occasional delayed flight which is normal. In the last few months all this has changed. LOT now have a policy of cramming their flights to capacity - as most passengers fly economy, the result has been the compacting of business class to 2 or 3 rows with all seats occupied 6 across. The last 3 weeks I have been sandwiched into already small seats with no space to work or even sit comfortably. On one occasion upon entering the plane I was confronted by a 140kg woman in the middle seat with a crying baby on her lap. Her body occupied fully a third of my seat & I didn't fancy 2.5 hours under her bulges & a crying baby for company. When I pointed this out to the stewardess I was met with a shrug and told "flight is full". I asked how was I supposed to even sit here, discretely, so as not to offend the passenger concerned & was met with total indifference. Last night was the last straw, same situation yet again with same uncaring attitude of the flight crew. I took my bag and left the plane. I went to the customer service desk where there were 5 staff, 1 of which was working with a queue of customers, 1 on the land line phone, presumably to a customer, 2 women on mobiles who I can only assume were on private calls due to their demeanor - the 5th woman resting with her head in her hands & elbows on the counter, all with closed signs. I asked for the station chief and was directed upstairs to his office . On complaining of the situation, again I was met with total indifference. No apology or attempt to placate me was made, shrugs and said flight was full. Apart from the fact that a business ticket is purchased for just that reason, to work, the absolute apathy & uncaring attitude of the staff mean that I will never use this airline again & bodes very badly for their future as a competitive service provider to business users. I wonder if enough business fliers like me who spend in excess of 120,000zl a year were to leave them, would they even notice, or care. I don't think so. This is definitely a leftover from the days of the Politburo and hopefully it will soon meet the same fate.


LOT Polish Airlines customer review :  16 August 2010 by James Tindall   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-WAR-KTW- LHR. Very old 737-500 but felt sturdy. Refreshments good. Cabin Staff very friendly and responsive. It was my first time on LOT and generally found it okay. Small Embraer jet to Katowice, service was fine


LOT Polish Airlines customer review :  12 August 2010 by J Lipsett   (Poland)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

WAW-LHR Economy. On the whole service is quite good, however my biggest annoyance is the use of small, old aircraft on high capacity routes. On the Heathrow flights they are filling up old 737-500's. There are usually over 100 people in economy, yet only 1 toilet for all the passengers. The whole experience on many LOT flights is one of being cramped. Competitors are flying newer A320's and A319 with 2 toilets in economy on similar routes. LOT is very poor at customer feedback. They never answer queries on their dedicated e mail address. They are good at Warsaw at getting special assistance passengers and passengers with young children through check-in and security.


LOT Polish Airlines customer review :  22 July 2010 by T Chand   (USA)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

NYC-WAW-VNO and back. LOT is horrible when it comes to being on time. 3 out of 4 flights were late and flight attendants should have been more proactive and sharing this information. I had special meal which was fine NYC-WAW, but was less than average on the way back. Drinks are $4 each and lack any quality stuff. I appreciate them serving a small meal for the short flight from WAW-VNO. Friendly staff, half spoke conversational English. Aircraft are older models and average at best. Seat buttons for the entire row didn't work for the NYC-WAW flight. Provided cushion and blanket. Seat comfort good for economy class.


LOT Polish Airlines customer review :  19 July 2010 by T Breen   (USA)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Krakow to Newark in business class. The seats were old and did not work well. Was not provided with the normal kit, such as eye cover, socks etc. The staff was attentive. I would not fly again on this airline -it was marginal at best.


LOT Polish Airlines customer review :  17 July 2010 by J Temple   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Chicago-Warsaw-Munich return. Seats were reasonably comfortable, except on the overnight Chicago-Warsaw where my seat felt hard from the outset. Food good as food goes these days in coach - a hot meal with 2 choices, as well as a sandwich meal. Sandwiches on the WAW-MUC-WAW legs. Inflight entertainment not up to standards of other international carriers - the 2 movies on main screens only were "B" movies at best - and my audio came through only one ear piece of the head set. My wife's headset was the same. LOT staff were courteous and efficient at check-in and on the flights. The baggage got where it was supposed to without damage.


LOT Polish Airlines customer review :  29 June 2010 by Maciej Sleczek   (Poland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

WAW-LHR in Y class. Very quick boarding to a little bit old B737-500 and punctual take off. Crew was friendly and smiling. Drinks had wide range of choice. To eat, I got Tortilla, and later snack.


LOT Polish Airlines customer review :  14 June 2010 by W Markuson   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

JFK to Warsaw - arrived at airport and was told flight was delayed until following day at 9am. I told them that I would miss my connecting flight, They told me that it didn't matter. The important thing was to get me to Warsaw and then to try to find a flight to final destination. Came back to airport the next day at 9am only to find out the employees didn't even work until afternoon and that the flight was delayed until 11am. Then was told the flight was delayed until 1pm. When I called customer service, I was hung up on! Finally I was told the entire flight was cancelled and they could not get me on another flight for 4 days! I insisted they book me with another airlines and they reluctantly did so and I continued on my vacation 36 hours later.


LOT Polish Airlines customer review :  9 May 2010 by Shaun O'Neill   (Poland)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Myself and my partner booked flights on www.lot.com in November to Agadir in Morocco. We were keenly anticipating the typical LOT service and pampering on our 6 hour flight. You can imagine my dismay when upon boarding the aircraft we were presented with a menu card and a selection of cold sandwiches, Knorr Barscz and peanuts for our long distance jaunt. I immediately enquired with the cabin crew that surely we would be receiving a warm meal on board. She replied curtly in the negative. Was this a joke? If it was a short 2 hour journey it could be forgiven but this was unacceptable. I explained that we had paid almost 2200 zl for our tickets on the LOT website and demanded to know why we wouldn't be receiving any warm food on the flight. She explained that this was a chartered flight and the tour operator decides if passengers have the option of getting a warm meal or not. So let me just confirm that. A tour agency I have no affiliation with decides whether I am able to avail of a warm meal or not? I explained that I had booked independently and had no affiliation with any tour group or agency. I was a LOT customer and there was no indication on the website that I was purchasing a LOT charter flight. I felt cheated. Seems that LOT Charter do a good job masquerading as LOT. To sit at 35,000 feet for six hours without any food and to be told that you can buy a miserable sandwich for 10 zl is scandalous. Some people with a couple of children were spending up to 100 zl just for some sandwiches and soup. Shameful. On the return flight on the 27th Jan it became even more farcical. They ran out of sandwiches half way through the flight and there was no other option for people but to just sit there-grin and bear it. I feel that I have been cheated. I bought tickets which in no way could be considered low cost.


LOT Polish Airlines customer review :  4 May 2010 by Pieter Boone   (Netherlands)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

AMS-YUL and JFK-AMS economy comfort. Out on refurbished MD 11, very comfortable seating, friendly and staff. Interesting catering concept, - small portions but good quality and packaging. Self service drinks. From JFK on B777 with 3x3x3 seating. First 5 or 6 rows are economy comfort with 4 inches of extra legroom. KLM charges 80 euros extra for this section - but onboard, the crew has no issue with passengers re-seating themselves into this section which seems unfair to those that have paid for the privilege. Purser explained to me that it is KLM's policy to not enforce seating assignments meaning its free for all. Very strange while other airlines are perfectly well able to keep passengers in their dedicated section.





 
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