LOT Polish Airlines review by Ciaran Davis
13 March 2006

Dublin-Warsaw-Krakow. Very nice experience, all flights full but no delays or deterioration in service. Hassle-free connection at Warsaw, nice inflight service with attentive staff. Refreshments on the internal Warsaw-Krakow leg not to my taste but the Poles seemed to like it! Lovely new Embraer aircraft. Although there are plenty of direct Dublin- Krakow flights, this does not stop me flying via Warsaw with LOT

LOT Polish Airlines review by Dominik Bresnjak
13 March 2006

I flew with LOT many times on several routes to and within Poland and never had any problems with them. I cannot remember a dalay longer than 15 minutes. Customer service is well organized and efficient. Their planes are relatively new and always clean and well mentained. They still provide a food and drink service even on the shortest routes. Although that is not very important to me on flights lasting less than 80 min., I do appreciate this highly. FAs are normally friendly and helpful. Cannot complain about this airline.

LOT Polish Airlines review by Ian Dally
19 February 2006

Stockholm-Warsaw-Barcelona in Economy. Stockholm Airport provided one of the worst connecting experiences of my life! I arrived from Bangkok at 6am and there was no one to provide directions, and very few signs. In desperation I asked a security guard what to do and he pointed me in the right direction, which involved going downstairs, pushing a red button and hoping a bus to the other terminal building would appear! Eventually it did. I was the only passenger and was dropped at another empty building. I found my way upstairs, through security and reached a SAS transfer desk, with no one on duty. I waited almost 30 minutes when a SAS staffer who happened to be passing en route to a gate took pity on me and issued a boarding pass for the LOT flight to Warsaw. I can only assume that very few passengers use Stockholm as a transfer airport, and would not recommend it to anyone. Once that was done, it was easy enough to find the gate, and boarding for our 7:55am flight took place not long after 7:30. I was expecting an Embraer regional jet but, for some reason, a 737-500 was operating today's flight. There were only 31 passengers and we quickly found our places. The cabin was looking tired and shabby, but FAs were cheerful enough. Shortly after takeoff, we were offered LOT Café Breakfast Boxes, along with fruit juices, and even wine, despite the early hour! The boxes contained a Nestlé Cornflakes and Milk Breakfast Bar, roll, paté, and cake. This was followed by tea or coffee. Altogether, a highly acceptable offering. Immigration was a breeze, but we had to wait quite a long while until our bags were delivered. I was most relieved to see my suitcase, that had been checked from Auckland through Bangkok and Stockholm, had arrived safely. Next morning, I continued my journey to Barcelona. LOT uses a good executive lounge with free internet access and a wide range of refreshments. Embraer E-170 proved to be a very comfortable plane, with leather seats, plenty of leg room and large windows. LOT Café service offered a hot lunch. As soon as the lunch service was completed, cabin crew disappeared, but reappeared to offer orange juice and mineral water shortly before landing. I was pleasantly surprised by my first experience flying LOT, and would not hesitate to recommend it as a good option when flying in Eastern Europe.

LOT Polish Airlines review by David Macmillan
13 January 2006

Y class LHR-WAW. Check in at LHR quick and efficient. On time departure in a well maintained but dated B737-500 with no IFE. Bare bones boxed snack, with choice of soft and bar drinks. WAR-BUD on EM 145. Problem with e-ticket quickly sorted out followed by quick check in. Nice airport, good layout. Boarding via a bus. Boxed snack on comfortable aircraft, again nice crew. Overall, a decent product.

LOT Polish Airlines review by Richard Grabowicz
22 December 2005

Being that Lot flies non-stop NY to Warsaw, I prefer this shortest flight-time. However, I've also noticed a remarkable decline in quality and service over the past 6 years or so with LOT. The flight attendants seem unfriendly, the quality of the food has gone down and the fares have shot up. My last trip I booked 4 months in advance and confirmed my selected seats in order to have my family together on the flight. 4 days before my flight I got a phone call from my travel agent stating LOT deleted my seat from the flight because some "mental giant" within LOT assumed my son (whose name is the same as mine) and I, were one in the same and it was an erroneous double booking! The travel agent was able to put me back on the flight a day later but our reserved and confirmed seats were given away to other passengers who booked at the last minute. After numerous calls to LOT and non-helpful agents, a supervisor finally called me back a day later and promised to restore my reserved seats but that I would have to do deal with the "Powers" in Warsaw for my return flight to be restored. The flight from NY to Warsaw was hot and stuffy (it must have been a dead air space or the ventilation was not working properly) which made me feel slightly nauseous. The plane's interior was also gungy. The unfriendly attendants and the quality of the meals was a major disappointment from previous years LOT flights. For my return flight, LOT failed to accommodate my family's seats together. I've also flown Finnair, NY to Warsaw, with a 45 min layover in Helsinki and the food, service, and cleanliness aboard this carrier was excellent. LOT needs to bring itself up to the competition.

LOT Polish Airlines review by Allen Maraprossians
9 October 2005

Flew from Toronto to Warsaw and back to Toronto. Lot is the worst airline which I have ever flown. Terrible service, terrible food and very old airplanes. Flight attendants are rude and not helpful at all. We travelled with our 15 month old daughter, even though she didn't have a seat, other airlines provide a hot meal - not so with LOT.

LOT Polish Airlines review by Erich Witschi
2 October 2005

Zurich - Warsaw - Zurich by ERJ145, all flights on time, efficient crew, tasty sandwiches, fast service, perfect aircraft for this flight (I like the ERJ145 because of the single seat row on the left side), what more would you like? Only drawback: Warsaw Airport is crowded and a bit run down, but apparently they are working on that.

LOT Polish Airlines review by Julie Fredrick
2 October 2005

My first trip to Poland on LOT will undoubtedly be my last! After a connecting flight (on a different airline) to JFK, the 10:00pm flight to Krakow was "delayed" until 7AM next morning. But no one waiting in line for 1+ hours was told this until they actually arrived at the ticketing counter to check their bags. (No announcement was made to the 50+ people in line). LOT put us up in area hotels, but was extremely disorganized during the process. On the return trip to the USA, the 11-hour flight from Warsaw to Chicago was delayed by 3 hours, again, no explanation, causing the majority of pax to miss connecting flights upon arrival. Once again, very chaotic, and after 2 hours in the airport, we were taken to a local hotel. During the trans-Atlantic flights, no drinks were offered except with meals, on the longest flight, only 1 meal and a "snack" was offered. Flight attendants were unfriendly. The same movies were shown to and from WAW, even though we travelled during the same month. Will never use LOT again!

LOT Polish Airlines review by Palacio Prada
29 August 2005

Embraer 170 from Paris to Warsaw - it was comfortable, spacious and quiet. Service was just average, a sandwich and some drinks. I can imagine long-haul LOT is different - bad. But ERJ 170 is good.

LOT Polish Airlines review by Andrew Lukaszewicz
19 August 2005

My family has been flying with Lot for almost 20 years. We have always enjoyed the service, and the direct flight from Toronto to Warsaw was very convenient for us. We have never had any problems with Lot, until now. In April 2005, I booked a ticket to Warsaw departing Toronto on July 14, 2005. We were to fly directly to Warsaw, and then depart for Toronto on August 1. We booked our seats through the travel agency. When we arrived at the airport and checked in, we were given different seats from what we had reserved. When we asked why this was, we were told that someone at the travel agency likely made an error. But this was not the case, since we had a printed itinerary specifically stating which seats we had. We proceeded to the gate, and were surprised to see that the airplane was not a Lot Polish Airlines Boeing, but a Luz Air L1011. No announcements were made as to why the airplane was changed. Furthermore, we were informed that the flight was delayed 45 minutes. This delay ended up being two hours. When we finally boarded the plane, we first noticed that the seat configuration was different from the Lot Boeing, which explained why our seats were changed. Someone was in the seat that was listed on our boarding passes, so we had to sit elsewhere. During the flight, the service was very poor. The airplane was very old, as water was dripping from the ceiling (we were told that this was from the air conditioning). The crew spoke no Polish, except for maybe one Lot crew member. There was no in-flight movie, no headsets to listen to music were given and there was no duty free shopping. When we were served our meals, we were given bread without any butter. Our return flight was slightly better. The airplane was not an original Lot Boeing, but a similar aircraft leased in. Three of the washrooms were out of service, and there were long lineups to use the remaining washrooms. During this flight, the movie was not played due to audio problems. We also overheard one of the passengers saying that that the July 15 flight from Toronto to Warsaw, one day after our flight, was cancelled completely because the aircraft had no power. Over the years, Lot has deteriorated. We are now going to fly British Airways through London, because after what we have been through with Lot, we never want to fly with them again!

LOT Polish Airlines review by Julius J. Janusz
10 July 2005

I fly LOT Business Class twice a year from either JFK or EWR to Warsaw. Business class quality has been declining rapidly for the past couple of years. On my last flight on July 3rd from WAW to EWR, they announced that the gate is open and they are boarding. They offered no pre-boarding for business class or passengers with small children. Departed 30 minutes late but arrived 10 minutes ahead of schedule. There were 18 seats in business class - 15 occupied and probably only 7 paying customers as others were upgraded from coach for the lack of room (overbooking). I was seating alone in 3F and when FA finally arrived with the meal (there were 3 choices on the menu) only fish was available! Luckily, that's what I planned on ordering anyway! In other words, non-paying customers seating on the left side of the plane got their choice of meal. Upon arrival at EWR as a business class passenger, your luggage is marked with big red tags "PRIORITY" and should be out first. Well, I and other "PRIORITY" customers waited 25 minutes as everyone else got their luggage ahead of us! On prior flight out of JFK in June of 2004, when passengers were still boarding I've attempted to use my cell phone and was almost thrown out of the plane as FA's in a very rude manner told me I could not use cell phone even when the plane is still at the gate with the door opened! In summary, LOT Business Class is probably the cheapest of all major carriers at $1,800's range but you get little for your money. They need to revamp business class interior (better yet - time to replace those 15 year old 767's), train their gate personnel in customer service and perhaps have business passengers pr-order their meals so LOT would save money by not having extra food going to waste and customers will be happy getting their choices. Warsaw's Chopin's (Okecie) airport is a big joke. Built for the 21st century is smaller than any regional airport in US. I felt sorry for all "regular" passengers waiting in 2 hour lines to check in (business class has its own check-in area on the left side of the terminal with no lines). All in all, LOT is still the only airline offering non- stop flights from US to Poland. Even though they are Star Alliance member, they have a very long way to go to be up to Star Alliance's standards of service.

LOT Polish Airlines review by Celia Shapiro

29 June 2005

Flying with Lot was the worst experience we've had in 35 years of travel. DC-Warsaw: luggage went to London; flight from JFK left an hr. late with no explanation or warning. Return from Warsaw: Plane "delayed" from 5:15 Monday to 12:30 on Tuesday. All during day we were told it would be going in an hour, and an hour, and an hour. Taken to the Gromada Motel overnight. Tuesday's 12:30 flight "delayed" until 5 p.m. take-off. Plane was Icelandic Air; Lot didn't have one available. Long, unexplained lines, no information given in English, desk agents completely surprised by question as to whether the same seats were assigned, since the planes had different configurations. Result: another long line. Arrived at JFK too late to get connecting flight to DC. No Lot representative in "connecting flight" area. ElAl rep took our tickets and was gone over an hour with no information. We rented a car and drove home, losing what we had paid for the connecting leg and incurring costs of rental car and overnight motel on the New Jersey Turnpike. Never consider this airline!

LOT Polish Airlines review by Andrew Makowski

25 May 2005

Newark, NJ to Warsaw, Poland and back – Boeing 767, business class. LOT's ground services were very poor. Very disorganized system (or actually no system at all) of getting passengers on the plane. Once inside, however, everything changed. A pleasant and very polite flight attendant directs you to your seat. There is plenty of legroom and the seats are quite comfortable despite the fact that the plane was rather old. Variety of beverages (both alcoholic and non-alcoholic) were served throughout the flight. Dinner (three choices) and breakfast were also served, both meals quite tasty and visually appealing. The plane was clean and well maintained. Overall the flights were very pleasant and comfortable. LOT must significantly improve its ground operations in order to be able to compete with major world airlines.

LOT Polish Airlines review by Ian Brown

14 May 2005

Warsaw Bucharest - one of the most expensive routes that Lot flies. Flights are consistently delayed, the planes are either small Embraer 145 or the newer 170's. The 145 is cramped, so if you are carrying any more than a toothbrush, be prepared to have it around your feet - as there is no locker room. As people carry bags to the plane - upon landing there is inevitably a delay until these "carry-on" bags are retrieved from the hold. So again allow a good 10 minutes from coming to a standstill until you get off. Service of food is dreadful - a poorly prepared sandwich which tastes and feels as if it has been lying around for several days. Don't ask for anything as the answer always is "this is only for business class sir...." If only there was another alternative I would readily switch.

LOT Polish Airlines review by Patrick Kowal

16 February 2005

I use LOT frequently traveling for business Chicago-Krakow. So far, it is the only airline having direct flights to Krakow, Poland. All is basically OK with LOT except for one extremely annoying policy they follow: you have to call LOT and confirm your flight each and every time 72 hrs. prior to departure, otherwise "the computer" will kick you out from the passengers' list and unless there is an extra empty seat, you don't fly. I have never heard of any other airline having such stupid policy. There is a great need for competition. Other airlines should be allowed to show LOT how to do business properly.

LOT Polish Airlines review by Sylvia Goddard

4 February 2005

Outward flight LGW out to Krakow and return to LHR via Warsaw - all economy. I was pleasantly surprised with the flights and service although their check-in personnel could do with some customer service training. On both out/return flights I asked for as much room as possible and was told that the flights were full. Infact they weren't and I moved myself to a row of 3 empty seats to work. I got the impression that if you asked for anything special (I am a Silver Star Alliance member) then they deliberately don't give it to you. Otherwise it was good value for money, nice snack, plenty of leg room and a clean and presentable cabin.

LOT Polish Airlines review by Joanna Greniuch

23 October 2004

Heathrow to Gdansk via Warsaw. Fully booked Boeing 737-400, quite ageing, but clean and good leg room. Departure on time, good safety presentation, friendly young crew, service adequate for 2 hrs flight - kind of sandwich, beverage service with wines, coffee, tea. Smooth, comfortable flight for the price. Transfer in Warsaw quick and hassle-free, airport is small. On domestics LOT uses its sister-company Eurolot, with ATR72s. Short flight to Gdansk, just 40 mins. Smart box with LOT logo, inside orange juice and croissant with chocolate filling - tasty!

LOT Polish Airlines review by Pamela Mar

23 October 2004

Geneva to Warsaw, July 2004 (return) This daily service leaves in the evening, convenient for business people to "return" home to Warsaw. Thus, the flight to Warsaw was packed with businessmen and weekenders. The flight was in a BAe jet with about 50 seats in a 2-1 seating format. The legroom was sufficient, even if the plane was not very tall. The bathroom, however, was very tiny, - clean since the plane was very new. The service was unremarkable - since it was a early evening flight, they served a cold meal: a piece of fruit + cheese + sandwich of cold cuts. It was not bad but not particularly appetizing either. At least it was fresh. The stewardesses were very friendly, although they basically rushed through the service and then disappeared for the rest of the flight.

LOT Polish Airlines review by Michelle Auld

5 July 2004

LGW-KRK, Coach Class. I was a litlle apprehensive about flying LOT, but my fears proved to be groundless. Nevertheless, it was not a flawless flight. There was a slight delay in boarding due to some mechanical problem and the ground attendants mentioned that they would be following a strict boarding procedure once boarding commenced. They did pre-board families and those needing assistance, but then as usual on European carriers (at least in my experience) they opened it up to all. There was a selection of British & Polish newspapers at the end of the walkway for all to take. I was seated in 4C- bulkhead aisle, with the F curtain in front of me. All seating had been assigned, and I was not surprised to see 6 people sitting in row 3 (which had been assigned to them). What did surprise me was after everyone had boarded and coach was just about full, the FA told those seated in row 3, they would have to move, as that was now being designated First Class, but they were unable to move the curtain back. Despite showing boarding passes with row 3 on them, all 6 had to get up and find new seats in the very crowded rear. Leaving F with only 2 passengers! After the usual emergency procedures speech in Polish & English, the FA's started the meal service. We were all given a plastic box with yogurt, a roll, some 'strange' type of meat (ham & bolonga - maybe?) and a piece of cheese and a fruit cup. Beverage service followed with offerings of the usual coffee, water, tea, juice and beer. (Interestingly this was the same meal I received early in the am as well as the next day in the afternoon). The flight was uneventful and arrival was just about on time in Krakow. After climbing down the portable stairs we were all ushered onto buses for the literally 30 second drive to the terminal! - it had to have been 10 feet away from the plane.

LOT Polish Airlines review by Tom Willbourn

30 June 2004

Warsaw to Toronto Pearson Intl. Very nice flight! B767-200, not very new, but all the seats are newly changed, for smart light blue covers. Departure 25 mins late, but we were in Canada 45 mins ahead of schedule! Crew was very nice, young and enthusiastic, very good English and even some of them spoke French and Russian. Hot towels, plenty of drinks - however, except vodka, no other strong alcohol in Economy - just wine and beer. Food was okay, two main courses to choose from - turkey or pork, nice cake, coffee, tea many times. Between the meals drinks every 30 mins, so you won't feel hungry and thirsty on a LOT flight. Plenty of small kids on the flight - each got toys, puzzles etc etc. The only thing they can change is their Inflight Entertainment. Okay, there is a moving map, cartoons, music videos, Health On Board, movies, but watching them on big screens is not very comfortable. In the era of PTV's, LOT should change it! But basically- very nice, smooth flight.

LOT Polish Airlines review by Witek Zaleski

13 May 2004

Warsaw-Budapest (end of April) - one of the best my short distance flight. Very good meal (in 55 minutes flight), excellent wine in economy class, pleasant and professional stuff, special toys for children. Budapest-Warsaw (beginning of May) – much, much worse (worse stuff and meal, no wine, no toys).

LOT Polish Airlines review by Leszek Werenowski

9 May 2004

London Gatwick to Krakow Poland and Warsaw Poland to London Heathrow with LOT Polish Airlines, economy both ways. The staff at check in and onboard were polite and efficient. A proper hot meal was served and cleared quickly. The flights were punctual and reasonable value for money.

LOT Polish Airlines review by Piotr Gerreth

28 January 2004

I flew with LOT many times for the last few years. I was flying mostly in business class and economy class, on many routes - European and transatlantic. Some flights were just perfect, but some flights were bad. Most stewardess are very nice - but the old ones - can be pretty rude to passengers - especially me - when they were seeing me (a teenager) flying in business class - they seemed like they wanted to release all their life-frustration on me. But everything else was always okay.

LOT Polish Airlines review by Andrew Galo

15 December 2003

The aging Boeing 767's are very noticeable. The seats are getting old and broken at times. The bathrooms are no treat either. I understand these were built in the 1980's, but I believe its time to get newer long-haul aircrafts. The food is also getting worse with Chicken or Pork being offered most of the time now. As for the European flight, I really can't complain. The ATR was old and it showed a lot but the staff was very pleasant. The food was horrible though.

LOT Polish Airlines review by George Bielinski

2 November 2003

VIE-KRK and KRK-VIE (Lauda Air MEL-VIE-KRK codeshare). After a great flight Melbourne to Vienna with Lauda Air I was very disappointed by LOT. The cabin of the ATR72 was dirty and shabby, the seats were worn out, FA service very average and the food just terrible. The return flight was pretty much the same - very disappointing, thankfully they were only short flights. Hopefully Star Alliance membership will force them to lift their game.

LOT Polish Airlines review by Robert Taylor

1 September 2003

I flew with LOT London to Warsaw on 2nd August. Flight delayed by 9hours due to a broken window! They had to get the part flown from Warsaw! Heathrow did not have one? Who knows. Communication was very limited re delay. On return on flight delayed by 40 minutes and then sat on tarmac at Heathrow for 30 minutes as no gate available,. Communication again very poor. This was my first (and last) experience of Lot . BA or Ryanair from next year.

LOT Polish Airlines review by Lukasz Gebski

21 August 2003

I flew LOT in Busienss on the FRA-WAW (LO380) route yesterday. It was very, very old ex-AOM 737-500. The cabin was shabby and dirty like 2nd class commuter train in Soviet Russia. The crew was okay, but this is not a 3 stars airline standard. Where is a Star Alliance quality control team

LOT Polish Airlines review by Gordan Lakos

10 August 2003

I travelled recently on LOT on four sectors: from Zagreb to Oslo and back via Warsaw. All the flights were on time or even arrived ahead of schedule. Apart of the first ZAG-WAW leg which was operated by a 737-500 on other flights I travelled on ERJ-145 with 2-1 seating and smart looking blue leather seats. Cabins and toilets were clean with marcipan scented soap and hand lotion. Cabin crew is very professional and efficient, reasonably friendly, offering some shy smiles from time to time (much better then Warsaw airport staff which is unpleasant, rude and uninterested in their jobs). However they have ugly and old-fashioned uniforms in blue-red combinations, as witness to communist tradition. Flight and safety information given by FA and captain are both very good. Meal and beverage service in economy is average: a little too efficient in order to give FA's time to chat, portions quite small, taste not bad for airplane food-just like any major European airline. All together I would recommend this airline especially for good prices and good overall product but try to avoid long transfers at WAW as the airport offers just claustrophobia: it is rather small with limited views, unpleasant shops and cafeterias and unfriendly staff.

LOT Polish Airlines review by Peter Gajda

16 June 2003

I have flown LOT many times over the past 5 years. When flights were good, they were very good - better than Lufthansa, KLM or SAS. On the other hand, when something did go wrong (major delay, overbooking, etc.) it wasn't handled in the most efficient and pleasant way. One measure of quality is how well an airline handles the unexpected, or provides efficient and pleasant in-flight service on a full flight. Lot needs to improve in this area. One thing is sure, LOT should upgrade its intercontinental Business class - newer planes, or refurbish the current ones. In the era of flat-beds and personal video screens as gold-standard, LOT business B767 is stuck in 1980's.

LOT Polish Airlines review by Rafal Dzioba

13 June 2003

I flew LOT from WAW TO JFK. The coach cabin was all right, and so was the food -  there could be more of legroom. I put in for some vegetarian stuff which turned out to be delicious. FA's were more than laid-back. A good choice apart from the washrooms, which stank and left much to be desired.

LOT Polish Airlines review by Rafal Sadowski

28 February 2003

I flew LOT Polish Airlines Madrid to Warsaw last week. Interior of Boeing 737 was a little grubby. As a 3.5 hour flight, catering was good (3 course dinner). Complimentary bar with wine, juices and spirits. FA's helpful - get few round of drinks, talked to passengers. Compared to Lufthansa or Swiss, LOT service in economy seems to be better.

LOT Polish Airlines review by John Bauman

19 February 2003

I have travelled with LOT from London to Poland may times over the past 18 months and have found them to be very, very helpful and extremely good value for money. I travelled to Krakow on 6/2/03 and the whole experience could not be faulted-the plane pushed back early, the seat pitch was good (better than BA economy to Miami ! ), the food was reasonable and the crew were very friendly. I for one am more than satisfied with the service and just wish that they flew to the USA via London. Guess who would be my first choice.

LOT Polish Airlines review by Thomas Zukowski

10 February 2003

Transatlantic flights leave a lot to be desired but tickets are extremely cheap ,the cabin is clean and FA's friendly. Business and economy have no PTV's - I had to sit on 5 pillows and my son had to sit on ten to see the central TV screen. LOT food is good - recently they changed it and made it less fattening. Warsaw is disgusting and cramped. The new terminal will be constructed in 2003 and probably done in 2005, but I doubt that because they always run out of money. 

LOT Polish Airlines review by Grzegorz Czubacki

23 January 2003

I fly from the US to Warsaw every year over the summer and I can say that in Business class, I would fly no other airline. LOT economy section is good - in my opinion better than CO, and UA with the same applying to Business Class. The flight attendants are friendly, they seem to be there when you need them most. The inflight entertainment - I am sure this will improve when LOT gets new Airbus (which will finally have video screen at each seat).

LOT Polish Airlines review by Barbara Cartwright

12 November 2002

We were to fly Newark NJ to Warsaw in Sept. LOT was 7 hours late. We missed our flight into Odessa. They would not put us up for the night or claim any responsibility. The flight in cost us an extra 900 dollars and we had to pay for our luggage again.

LOT Polish Airlines review by Stephan Neuhuser

13 August 2002

Friendly FA's, very good and large meals, children were allowed to board first and were presented nice children's suitcases as presents by the friendly FA's. Warsaw airport is too small, very crowded, there is just one self-service restaurant in the transit area plus two tiny bars; staff seems to be overworked and can be slightly unfriendly; the B737-500 for the WAW-HEL flight broke down on its way towards the runway, we waited onboard for half an hour and had to disembark; after two hours of waiting in the unfriendly atmosphere of WAW airport without sufficient information on what was going to happen we finally boarded a new B737-500; the FA's were the same but we had a new cockpit crew.

LOT Polish Airlines review by Adam Potrykus

18 June 2002

I fly LOT Stockholm-Warsaw and Warsaw-Frankfurt (all in economy class). The Business Lounge is very poorly equipped and leaves al ot to desired. Warszaw is a bad transit airport. LOT flight attendants welcome you with a smile - and they seem to smile a lot. Unlike many other airlines, the short-European flights mean that you actually get food onboard, not just a sandwich. Even though the design and presentation of the food isn't as slick as SAS economy, you still seem to get enough food.  The selection of international newspapers is very poor and the LOT inflight magazine is boring. The seats onboard LOT's Boeing 737 are comfortable and I enjoyed my flight - I once flew LOT Stockholm-Warszaw-Bangkok  nd the seating on their B-767 was more cramped then the 737. On long-haul flights LOT have nothing to offer in terms of Inflight Movies. The headphones are made out of plastic and rubber, the sound comes from your armrest via a tube connection !! So, the conclusion is that LOT is a good short-haul airline. But don't bother to use them for Transatlantic flights. The cheap tickets are not that cheap and you really can see what has been compromised to save money. I am looking forward to see what will happen now that they are about to be introduced into Star Alliance.