JETSTAR PACIFIC review : 12 May
2009 : by George Mitchell
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Customer Rating : 1/5 |  |
We were supposed on a return flight from Hanoi to Cantho. The flight was first announced to
be delayed for 1 hour due to technical reasons. An hour later, it was delayed again for the
same reason. An hour later (now 2 hours past its departure time), they decided to let
customers walk down the stairs to board the bus heading for the aircraft. The bus never went
more than 100 m past the concourse and it turned around and parked. Meanwhile customers were
made waiting on the bus for about 45 minutes with no official explanation from the airlines.
Some customer became agitated at the delay, the lack of information, and just the overall
unprofessional way of handling a seemingly routine matter by Jetstar Management. There was
loud and angry exchanges between Jetstar and some customers and airport security personnel had
to be called in to keep the peace. Finally they came up with an explanation that one of the
landing lights was out and they can't land with a broken bulb. The replacement had to be
flown in from abroad and that can take 1 day or 2. Jetstar had only 1 daily flight from Hanoi
to Cantho so it's not possible to put us on the next flight. They did have flights to Sai Gon
(about 160 km from Cantho though) but not until later in the evening. After much frustration,
we decided to opt for the next available flight to Sai Gon and then take the coach bus to
Cantho on our own. After elbowing other Vietnamese for about 45 minutes moving from counter
to another with absolutely no sense of what's going on, we got on the 7:00 pm flight to Sai
Gon. We were in luck, because around 6:00 pm, they announced that our flight would be delayed
for 1 hour. Then it was delayed again, and again. Finally, when the A320 lifted off on
Runway 26L at Noi Bai Airport, the clock showed 11:30 pm. Now we were supposed to leave at
1:00 pm so it was a 10-hour delay. We never heard a word of apology from the airlines, not an
offer for something to drink or a meal. And we didn't even get to our original destination as
stipulated on the confirmed ticket. We got home at 3:30 in the morning, angry, frustrated,
and vowed never be on Jetstar Pacific again. We heard unconfirmed stories from other
travellers that the airline cancelled the flight on purpose because there were not enough
passengers on either flight (to Cantho and from Cantho back to HN). It is purely a business
decision to save money. They thought it was still much cheaper to scrap the flight and make a
few people angry than flying a half-empty plane both ways. We were so surprised that this
airline with zero sense of customer service, responsibility to the traveling public, no care
for its brand is still allowed to operate in Vietnam.
JETSTAR PACIFIC review : 13 January
2009 : by E Phillips
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Customer Rating : 1/5 |  |
Due to space between rows the leg space is very cramped. Onboard service is just okay. If you
cancel your flight, you will be lucky to get your refund,as JetStar HCM City (so called
Customer Relations) will make it very difficult for you to get your money back.
JETSTAR PACIFIC review : 13 January
2009 : by D Lawrence
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Customer Rating : 2/5 |  |
HCMC - Hanoi and Hanoi to Nha Trang. Good crew and pilots. All flights on time and arrived
early. The main problem with this airline is the age if the planes. The 737-400's look old
and tired, with missing paint over the fuselage. I hear they are replacing all of their
aircraft over the course of 2009, if this were the case I would happily fly with them again.
JETSTAR PACIFIC review : 31 December 2008 : by A Attaran
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Customer Rating : 3/5 |  |
Saigon-Haiphong and Hanoi-Danang. In what I hope is a meaningful comparison, Jetstar Pacific is in
the middle of the pack by international standards: check-in, staff friendliness, baggage handling,
food and tidiness were far beneath the standard of Singapore Airways or Thai, but vastly better than
United, Northwest, Delta or the other major American carriers. Both flights were about 30 minutes
late, but these days, when a delay is an honest 30 minutes and does not ratchet upwards because of
the airline's inability to communicate accurately I actually feel relieved. Legroom is very tight by
Western standards, but that is understandable since the Vietnamese are elegantly small in stature.
Considering that a typical flight on Jetstar Pacific will set you back only $50 or so, overall this
is pretty good - three and a half stars.
JETSTAR PACIFIC review : 7 September 2008 : by S O'Farrell
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Customer Rating : 2/5 |  |
Hanoi - Da Nang. Aircraft was late arriving into Hanoi. Aircraft looked tired. It was a rebranded
Pacific Airlines plane. Floor was covered in stains, seats were broken, there was rubbish under the
seat in front of me and on the tray table when I put it down. It just felt dirty. The cabin crew did
the safety demonstration vanished for the remainder of the flight. No drinks or food service. When I
went up the front to use the toilet they were all just eating together and chatting. The only thing
that was similar between this flight and my earlier one with Jetstar from Australia to Asia, was
that both flights the pilot was Australian.
JETSTAR PACIFIC review : 27 August 2008 : by Mike Thair
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Customer Rating : 3/5 |  |
Da Nang - Ha Noi, then later in the week HCMC - Da Nang. The first flight was good, departed and
arrived on time, attentive cabin crew and 737 in reasonable condition. HCMC - Da Nang leg was a
different story. A very worn looking 737, obviously a problem with the a/c while taxing to the
runway, which was not helped as we were in a long line waiting for take-off clearance. It become
unbearably hot, and calls to the cabin crew by quite a few passengers were not answered as we waited
in line, I was sure quite a few of the passengers were near fainting. Even worse was the cabin crew,
after doing their safety demo, simply disappeared and there was no pre-take off cabin safety check.
The result was I was sitting with a passenger between me and the aisle who had boxes stacked up to
his chin, so in the case of an emergency evacuation would have been very difficult to get past this
obstruction. The cabin crew finally appeared after the seat belt sign was off (and cabin was
cooler), and when I asked one cabin crew that this passenger be requested to put the boxes into the
overhead locker, the crew declined. Attracted the senior cabin crew member, who then responded very
quickly and had the boxes removed. Also pointed out that the safety check had not been done prior to
take-off. Prior to landing they did it three times.
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