JETSTAR ASIA AIRWAYS   Customer Reviews and Passenger Trip Reports

JETSTAR ASIA review :  21 November 2009 by S Wang   (Hong Kong)

I just got off Jetstar Asia flight HKG to Singapore. The flight was delayed for 40 minutes upon departure and landed 35 minutes behind schedule with no reason given whatsoever. The captain could not even be bothered to speak to passengers but what really took the cake tonight was the apathy and oblivion of the cabin crew to the needs of passengers. I'd take Air Asia over Jetstar Asia any day of the week (unfortunately no direct flight between HKG and SIN yet)

JETSTAR ASIA review :  15 November 2009 by S Klein   (USA)

SIN-DPS return. Got a great low fare a few months back so on that front pretty happy. Flights out and back both on time, clean planes, young crew, decent enough English. Seat comfort is OK, tight seat pitch as to be expected for any budget carrier these days. The limited Buy on board menu seemed expensive especially since everything was priced in Aussie Dollars. Don't think I'd fly a longer sector with them.

JETSTAR ASIA review :  28 October 2009 : by Paolo Lim   (Philippines)

SIN-KUL. My only problem is that they don't offer online or self-service check-in for flights originating from Australia. That means I had to proceed to the manned check-in counters even if I had no luggage to check-in. Other than that the flight was more or less on time upon arrival at KUL.

JETSTAR ASIA review :  6 October 2009 : by Nathanael Lim   (Singapore)

SIN-KUL and SIN-HKIA. SIN-KUL price is reasonable and it was only a 35 minute flight. SIN- Hong Kong was intolerable. Passengers are not allowed to bring food on the plane so that whoever wanted food has to buy their ridiculously high priced foods. Leg space also very uncomfortable. Overall, it is value for money but will not take Jetstar again for flights longer than 2 hours as comfort is greatly compromised on JetStar.

JETSTAR ASIA review :  19 September 2009 : by D Lee   (Singapore)

SIN to KUL - ok service. Overall service standard : boarding and disembarking was good. Other than that Jetstar is not too special. Worth flying them if their fares remain low.

JETSTAR ASIA review :  12 August 2009 : by J Tou   (Singapore)

Singapore - Bangkok. The food is of less variety compared to other regional low cost airlines. For the 2 hour flight would expect some hot meal to be sold onboard, not just sandwiches. As this is a low cost airline, do not expect much from their onboard services. I used to borrow a pen from a flight attendant to fill the immigration card but my request was simply ignored. For those who wish to fly with this airline, kindly be reminded to stick to "bring your own pen policy". I am afraid this is my last flight with them.

JETSTAR ASIA review :  30 July 2009 : by Tyler Thia   (Singapore)

SIN-PEN-SIN. Outbound flight delayed by 5hrs 40 min, my guess is some faulty aircraft that had to be taken off resulting in disruption of the entire schedule. Slightly later they opened check-in counters for all delayed flights, and upon query was told there would be refreshments (for all delayed Jetstar flights) in the form of $8.50 voucher, but agent said its usually distributed by cabin crew and he had no idea of how its being done. However whilst on board, I asked again and crew said there's no such thing. If there's a delay you're on your own. On a separate note, the request for row 13 was granted at no extra charge, guess thats my form of compensation. Return the next day was bang on time, no complimentary exit seats but at least I got home on time. Value for money if nothing funny happens.

JETSTAR ASIA review :  27 July 2009 : by Petra Lim   (Singapore)

Jetstar intra-asia flights departing Singapore (Sat 25th July) are either delayed up to 6 hours or cancelled. Only KL service left on time. Airline is also not providing any info or compensation. Since they did not give passengers advance notice, everyone is now stuck at the airport. Jetstar Asia is known for on-time departures, but it seems they're getting worse after streamlining operations with Jetstar Australia.

JETSTAR ASIA review :  24 June 2009 : by Phil Butterworth   (Australia)

REP-PNH-SIN in economy on A320. Departed 6 minutes late from REP due to late arriving plane, but made up time by arrival in SIN. Cabin crew friendly and attentive. Leather seating comfortable, although with my 184cms frame, it was tight when the seat infront reclined. For a short-haul flight it was ok, but for a longer leg I would try the exit-row upgrade for S$20. No entertainment options for flight. Baggage handling quick. No through luggage service. For the price paid and service received I was happy.

JETSTAR ASIA review : 10 June 2009 : by E Leong

Customer Rating : 3/5

KUL-SIN. Unfriendly check in staff at KLIA who insisted us on checking in individually despite all on the same booking list. Was assigned on separated seats despite prior seat selection when booking. Aircraft a tired A320. Service was routine and not sincere and genuine. Uses aerobridges at both KLIA and Changi. Flew Air Asia on SIN-KUL and felt that Air Asia had a better flight experience in terms of newer A320, newer seats, better paid food and friendlier cabin crew (except for the shabby LCCT).

JETSTAR ASIA review : 1 June 2009 : by C Tin

Customer Rating : 3/5

BKI-SIN and SIN-MFM. Food and drinks are expensive. Legroom really tight and seats uncomfortable. Both planes were a little tired, but not terrible. Good for cheap basic point to point travel for short distance, but don't expect any service or drink. At least they use the jetways and don't make you walk up stairs on the tarmac to board the plane.

JETSTAR ASIA review : 7 May 2009 : by B Walberer

Customer Rating : 4/5

SIN-HKG in economy. Jetstar departs from terminal 1 at Changi airport, not the budget terminal. Check-in for my early morning flight took less than 5 minutes. The flight was on- time. The cabin was clean and in good shape. Legroom was rather tight and the seats were not very comfortable, though. The crew was friendly and smiled throughout the flight. Food was for purchase and several food and drink runs were made during this 3 ½ h flight. Overall a good experience, especially for the price I paid.

JETSTAR ASIA review : 5 May 2009 : by I Reich

Customer Rating : 3/5

BKK-SIN-BKK. All flights were on time, good check in through internet. Not much leg room but you get what you pay for. Crew was ok.

JETSTAR ASIA review : 30 March 2009 : by Kelven Tan

Customer Rating : 4/5

SIN-KUL-SIN. Check in from SIN was pretty fast and smooth but my experience for check-in in KUL was not very pleasant as the ground staff were obviously not in his best mood, check in takes a long time. I would advise to get to the airport earlier to check in. The exits rows in the aircraft are charge at $20 per seat. My thumbs up as Jetstar Asia is one budget airline that board passengers in Kuala Lumpur Main Terminal which makes things much easier and convenient. Cabin crew were professional and friendly, although the flight was delayed due to late arrival of the aircraft. Experienced a sick passenger onboard, a male cabin crew Adrienne had shown great concern by returning back to her all the time to see if she is ok and even offered her a glass of hot water, knowing that Jetstar do not give free water onboard.

JETSTAR ASIA review : 14 January 2009 : by D Lawrence

Customer Rating : 4/5

Singapore to HCMC return. Comfortable planes with friendly cabin crew. Leg room a little tight though planes(A320s) new and with comfortable leather seats. All flights on time and with quick check in. Slightly over baggage allowance though never charged on any leg. Would recommend.

JETSTAR ASIA review : 15 December 2008 : by Tyler Thia

Customer Rating : 4/5

SIN-HKG-SIN. One thing good about 3k not using the airbridge at Hong Kong airport means passengers will be bused directly to the immigration area, which saves a whole lot of walking and shoving as a number of the gates are so so far away. This allows more patience for the horrendous immigration queue. Return flight we had plenty of check-in luggage and though the counter girl wasn't in her best mood just chucked everything in without noticing the combined weight (i think) so yay for us. Onboard there was this very mean and curt senior FA - Lynn who repeatedly reprimanded a new girl for everything thing she did, in very audible Chinese which the entire 1st row could hear. Very old- school-teacher-like and extremely unprofessional. She wasn't polite to passengers too, barked at me for not showing boarding pass when obviously she could see my hands were full. Lynn's the first openly rude 3k FA I've experienced, please don't let her rubbish attitude infect the rest.

JETSTAR ASIA review : 1 December 2008 : by Francis Teo

Customer Rating : 4/5

SIN-HKG-SIN. Outbound morning flight almost full. Checked in at Terminal 1 at Changi Airport 2 hrs before departure. There were four counters and with no one in the queue, we were checked in quickly. Flight left on time. There were regular inflight announcements from cabin crew and flight deck crew, which were audible and clear. Food was buy on board. Unless one can go without liquid for the 3hr 25 min flight, it would mean spending at least S$3 for a drink. I got myself a cup of hot green tea both ways. Return flight was from Terminal 2 in Hong Kong. Terminal was new and with lots of shops before one gets into the restricted area. There were only 3 counters open but the ground crew tried to process all check in formalities as quickly as they can. The late morning flight was more than 80% full. Both ways in HK, we had to be bussed to and from terminal and aircraft. Service on board in general was prompt when needed. I find the Jetstar service an economical way of getting to HK whether for business or leisure. It's definitely a cheap and reliable alternative to the full service carriers. The money saved could well go to shopping and accommodation. For the shopaholics, Jetstar has a generous baggage allowance of 20 kg per person.

JETSTAR ASIA review : 30 November 2008 : by Sydney Adams

Customer Rating : 2/5

Sydney to Nagoya. Flight booked in March 2008 to give me, a disabled person a manageable flight. I requested wheelchair assistance at airports. Flight was changed a week before travel to change planes at Cairns and leave plane for a short time at Osaka. None of this would have been a problem if a wheelchair assistant had been made available. My wife and I were left with a wheelchair and a trolley full of luggage to get to the international terminus without any assistance. This was the first time in many years of plane travel that we were left to cope in airports. It seemed to be discriminating against handicapped persons. I noticed that much the same happened to other wheel chair passengers. It is usual for the airport authority to provide assistance for those in need. I would be very willing to pay for this service.

JETSTAR ASIA review : 8 September 2008 : by David Chin

Customer Rating : 1/5

Our latest experience with Jetstar on our flight back to Singapore from HCMC left a sour taste, and made an otherwise enjoyable time in Saigon, not so great.On a budget flight we may be made to tolerate things like cramp spaces between seats or the lack of service or food or drinks etc but we did not expect rudeness! After the 'bad' experience we decided to write to Jetstar to let them know of their staff behaviour, but it has been three weeks now, and they have not even bothered to respond.

JETSTAR ASIA review : 2 September 2008 : by F Chan

Customer Rating : 3/5

Singapore-Bangkok. This is a budget airline, and there is nothing to be thrilled about. You get what you pay. Having said that, here are the positives: You select your seat beforehand; You get to use Changi Terminal 1 and not the budget terminal. The negatives are: Extremely tight seat pitch, although the A320 is more spacious than the competition; Only snacks on sale.

JETSTAR ASIA review : 17 June 2008 : by Richard Tay

Customer Rating : 4/5

Jetstar Asia from SIN-KUL return. A short afternoon flight, A320 on both legs of the flight. Seats were comfortable and cabin staff were nice. However, the drinks sold in-flight were a bit too overpriced. I paid $3 for a can of pepsi. The service standards of Jetstar Asia is comparable to that of a commercial airline, although it being a budget airline.

JETSTAR ASIA review : 10 June 2008 : by J Yao

Customer Rating : 3/5

Flew with Jestar Asia SIN-BKK-SIN. Generally the check in and arrival and departure are pretty organised and they depart on time. However the seating arrangement and seat space very torturous even if its a mere 2 hr flight. I do not understand why cant they serve water or coffee/tea just like Valuair? Is Jetstar so budget? I fly Jestar Asia for destination that falls within the 2hr range - any longer, I will definitely pay more to fly with conventional airlines.