JETSTAR ASIA AIRWAYS Customer Reviews and Passenger Trip Reports

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JETSTAR ASIA customer review :  5 February 2010 by A Lindau   (Switzerland)

SIN-MNL: While the flight itself was fine, there were two major problems. First, hot food on this evening flight ran out before reaching row 10 and service was painfully slow. Second, I had to pay quite a lot money for my lost luggage that arrived the next day (phone calls, taxis to/from the airport to pick up the luggage, and even a luggage storage fee!), with no compensation whatsoever. Very poor service!

JETSTAR ASIA customer review :  30 January 2010 by Tyler Thia   (Singapore)

SIN-HKT return. Both flights on Valuair A320, fantastic legroom and recline. Loads were really low, averaging 60 pax per flight.

JETSTAR ASIA customer review :  25 January 2010 by A Tedja   (Australia)

Perth - Bali, and Jakarta - Perth. Check-in at Perth Airport a nightmare with only 2 check-in counters opened for a fully booked flight. The crew were not friendly or helpful. On the return flight they kept the light on all the flight. The blanket is not a good thing to purchase, meals and beverages also an issue - whatever was on the menu it was not available for purchase.

JETSTAR ASIA customer review :  19 January 2010 by B Vincent   (Australia)

BKK-SIN. Check-in was efficient - just as well because the immigration queue at BKK was very slow moving. I was able to check my bag through to Australia, which was an unexpected bonus. Cabin service was friendly and professional, safety procedures thorough, flight on time. A great first impression.

JETSTAR ASIA customer review :  11 December 2009 by W Yap   (Singapore)

SIN-KUL-SIN. First leg was on Valuair, good legroom, with older seats. Return was slightly delayed, but captain explained the reason. Legroom was bad, lucky the flight was only 55 minutes long.

JETSTAR ASIA customer review :  21 November 2009 by S Wang   (Hong Kong)

I just got off Jetstar Asia flight HKG to Singapore. The flight was delayed for 40 minutes upon departure and landed 35 minutes behind schedule with no reason given whatsoever. The captain could not even be bothered to speak to passengers but what really took the cake tonight was the apathy and oblivion of the cabin crew to the needs of passengers. I'd take Air Asia over Jetstar Asia any day of the week (unfortunately no direct flight between HKG and SIN yet)

JETSTAR ASIA customer review :  15 November 2009 by S Klein   (USA)

SIN-DPS return. Got a great low fare a few months back so on that front pretty happy. Flights out and back both on time, clean planes, young crew, decent enough English. Seat comfort is OK, tight seat pitch as to be expected for any budget carrier these days. The limited Buy on board menu seemed expensive especially since everything was priced in Aussie Dollars. Don't think I'd fly a longer sector with them.

JETSTAR ASIA customer review :  28 October 2009 : by Paolo Lim   (Philippines)

SIN-KUL. My only problem is that they don't offer online or self-service check-in for flights originating from Australia. That means I had to proceed to the manned check-in counters even if I had no luggage to check-in. Other than that the flight was more or less on time upon arrival at KUL.

JETSTAR ASIA customer review :  6 October 2009 : by Nathanael Lim   (Singapore)

SIN-KUL and SIN-HKIA. SIN-KUL price is reasonable and it was only a 35 minute flight. SIN- Hong Kong was intolerable. Passengers are not allowed to bring food on the plane so that whoever wanted food has to buy their ridiculously high priced foods. Leg space also very uncomfortable. Overall, it is value for money but will not take Jetstar again for flights longer than 2 hours as comfort is greatly compromised on JetStar.

JETSTAR ASIA customer review :  19 September 2009 : by D Lee   (Singapore)

SIN to KUL - ok service. Overall service standard : boarding and disembarking was good. Other than that Jetstar is not too special. Worth flying them if their fares remain low.

JETSTAR ASIA customer review :  12 August 2009 : by J Tou   (Singapore)

Singapore - Bangkok. The food is of less variety compared to other regional low cost airlines. For the 2 hour flight would expect some hot meal to be sold onboard, not just sandwiches. As this is a low cost airline, do not expect much from their onboard services. I used to borrow a pen from a flight attendant to fill the immigration card but my request was simply ignored. For those who wish to fly with this airline, kindly be reminded to stick to "bring your own pen policy". I am afraid this is my last flight with them.

JETSTAR ASIA customer review :  30 July 2009 : by Tyler Thia   (Singapore)

SIN-PEN-SIN. Outbound flight delayed by 5hrs 40 min, my guess is some faulty aircraft that had to be taken off resulting in disruption of the entire schedule. Slightly later they opened check-in counters for all delayed flights, and upon query was told there would be refreshments (for all delayed Jetstar flights) in the form of $8.50 voucher, but agent said its usually distributed by cabin crew and he had no idea of how its being done. However whilst on board, I asked again and crew said there's no such thing. If there's a delay you're on your own. On a separate note, the request for row 13 was granted at no extra charge, guess thats my form of compensation. Return the next day was bang on time, no complimentary exit seats but at least I got home on time. Value for money if nothing funny happens.

JETSTAR ASIA customer review :  27 July 2009 : by Petra Lim   (Singapore)

Jetstar intra-asia flights departing Singapore (Sat 25th July) are either delayed up to 6 hours or cancelled. Only KL service left on time. Airline is also not providing any info or compensation. Since they did not give passengers advance notice, everyone is now stuck at the airport. Jetstar Asia is known for on-time departures, but it seems they're getting worse after streamlining operations with Jetstar Australia.

JETSTAR ASIA customer review :  24 June 2009 : by Phil Butterworth   (Australia)

REP-PNH-SIN in economy on A320. Departed 6 minutes late from REP due to late arriving plane, but made up time by arrival in SIN. Cabin crew friendly and attentive. Leather seating comfortable, although with my 184cms frame, it was tight when the seat infront reclined. For a short-haul flight it was ok, but for a longer leg I would try the exit-row upgrade for S$20. No entertainment options for flight. Baggage handling quick. No through luggage service. For the price paid and service received I was happy.

JETSTAR ASIA customer review : 10 June 2009 : by E Leong

Customer Rating : 3/5

KUL-SIN. Unfriendly check in staff at KLIA who insisted us on checking in individually despite all on the same booking list. Was assigned on separated seats despite prior seat selection when booking. Aircraft a tired A320. Service was routine and not sincere and genuine. Uses aerobridges at both KLIA and Changi. Flew Air Asia on SIN-KUL and felt that Air Asia had a better flight experience in terms of newer A320, newer seats, better paid food and friendlier cabin crew (except for the shabby LCCT).

JETSTAR ASIA customer review : 1 June 2009 : by C Tin

Customer Rating : 3/5

BKI-SIN and SIN-MFM. Food and drinks are expensive. Legroom really tight and seats uncomfortable. Both planes were a little tired, but not terrible. Good for cheap basic point to point travel for short distance, but don't expect any service or drink. At least they use the jetways and don't make you walk up stairs on the tarmac to board the plane.

JETSTAR ASIA customer review : 7 May 2009 : by B Walberer

Customer Rating : 4/5

SIN-HKG in economy. Jetstar departs from terminal 1 at Changi airport, not the budget terminal. Check-in for my early morning flight took less than 5 minutes. The flight was on- time. The cabin was clean and in good shape. Legroom was rather tight and the seats were not very comfortable, though. The crew was friendly and smiled throughout the flight. Food was for purchase and several food and drink runs were made during this 3 ½ h flight. Overall a good experience, especially for the price I paid.

JETSTAR ASIA customer review : 5 May 2009 : by I Reich

Customer Rating : 3/5

BKK-SIN-BKK. All flights were on time, good check in through internet. Not much leg room but you get what you pay for. Crew was ok.

JETSTAR ASIA customer review : 30 March 2009 : by Kelven Tan

Customer Rating : 4/5

SIN-KUL-SIN. Check in from SIN was pretty fast and smooth but my experience for check-in in KUL was not very pleasant as the ground staff were obviously not in his best mood, check in takes a long time. I would advise to get to the airport earlier to check in. The exits rows in the aircraft are charge at $20 per seat. My thumbs up as Jetstar Asia is one budget airline that board passengers in Kuala Lumpur Main Terminal which makes things much easier and convenient. Cabin crew were professional and friendly, although the flight was delayed due to late arrival of the aircraft. Experienced a sick passenger onboard, a male cabin crew Adrienne had shown great concern by returning back to her all the time to see if she is ok and even offered her a glass of hot water, knowing that Jetstar do not give free water onboard.