Jetstar Airways  Passenger Reviews and Jetstar Airways Customer Trip Reports

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Flew Melbourne to Perth, our outward flight was cancelled twice, once several weeks in advance and then on the night before. Yes the flight was cheap however we then had to pay for an extra nights accommodation and then having to rearrange our plans twice. The plane was a further hour late. Jetstar treats its customers with utter contempt and we will be doing our best not to fly with them again.

Several flights in Australia. Easy and fast check-in service. Boarding organized but always a bit delayed, (15-30 min), always at least 10 mins late arrivals. Plane comfort ok, FA's not very helpful. Good value for money.

DRW-MNL-DRW. Economy seating on an A320 Airbus was good. Aircraft was clean and staff were very friendly. If you don't mind paying in advance for your meal, it's a great airline. I now fly Jetstar on a regular basis because they are dependable and the prices are good.

Sydney to Honolulu and were pleasantly surprised by overall comfort, service and food onboard. Only complaint would be that ipad entertainment should be available to business class passengers upon boarding and not having to wait an hour after take off before you receive them, and then they take them off you well before you land. Apart from that we will definitely fly business class again when we book our next flight.

SYD-HNL. Efficient check-in, flight on time, clean aircraft, good inflight service. Purchased meal was fairly good. Entertainment screen in my section did not work. Good value for money.

Auckland to Singapore. Plane seemed fairly new and the seats had decent legroom. The major pain was the service, food and entertainment system. Since we booked through Qantas as part of a round the world ticket, we were considered codeshare passengers which should mean we got free food, drinks and access to the entertainment system. When I brought this up with the flight attendant, she said - you still have to pay for entertainment system and drinks, but we will give you free food. We paid for everything and we had horrible service from staff.

Flew from Gold Coast to Osaka (KIX). The cabin staff all seemed weary and a bit unfriendly. Everything went smoothly, the plane was clean and it was a comfortable flight overall. No frills but it's pretty good for the price I paid (only AUD219 from Gold Coast to Osaka).

NTL-BNE on well used and a little run down A320. Was assigned seat 1F as OW Emerald with middle seat vacant on otherwise rather full flight. Cabin crew was okay but did not have much to do as not many inflight sales were done on this 60 minute flight to BNE. Seat was very comfortable but showed a lot of wear and tear. My reading light did not work but not but managed to use the natural light from the outside.

SYD-HON return in Economy class with family of 5. The seats were comfortable, the crew helpful and attentive. We pre-booked meals which I probably would not do again as they were probably not worth it. We were seated at the back of the plane on the flight over (a night flight) which was ideal as it is less crowded and we could stretch out. On the return flight (a day flight) we purposely booked the back of the plane, which one again resulted in lots of spare seats, whereas the rows we had originally been assigned (26) were jam-packed. I was pleasantly surprised by how enjoyable this 10 hour flight was. The IPAD entertainment is not comparable to other airlines, but still a good way to pass the time. Unless you can get a good deal on Star Class it is not worth it.

Sydney to Honolulu return on Jetstar Business Max. Don't expect the same level of service and amenities that you would get on Qantas Business Class. Whilst the seats are wide, and comfortable, that's where it ends. The food was pretty average and not always hot but you get it served with linen and proper cutlery. The options are pretty limited and unappetizing. The seats are starting to look very dirty and on the return leg (HNL to SYD) the seats were dirty. Dedicated check-in also makes it quick and easy.

SYD-OOL. I was pleased by their standard of service. We checked in 3 hours before and given row 1 seats. Plane was clean and tidy, and I found their leather seats extremely comfortable. Flight attendants were friendly and helpful and helped get bits in and out of overhead bins. Landed at OOL on time. Food prices onboard were acceptable and it was a pleasant flight. No inflight entertainment but that's not an issue for me as it was only an hour flight.

Sydney to Honolulu return in Star Class. I expected the seats would be more like premium economy than business class but then I was paying less than half the price. We left on time both flights. Plenty of food. Crew very friendly, in fact I have just booked star class again.

SYD-OOL and OOL-SYD. Check-in was quick using automated self check-in. Return journey boarding pass was also issued resulting in no check-in required for return journey. Aircraft was new with clean interiors. Service was delivered to standard and cabin crew did their job with good attention. Lavatories were clean. The outbound flight was delayed 15 minutes. No announcement was given by the cabin crew or Flight Deck Crew providing a reason or apology for the delay until after take-off. Good value and basic service provided for the low fare paid.