JETSTAR AIRWAYS   Passenger Reviews and Customer Trip Reports

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JETSTAR AIRWAYS review :  30 August 2009 by K Pardoe   (Australia)

CNS-NRT on A330. Despite aircraft on ground at least 3 hours before flight and flight only about 33% full, 20 minutes late pushing back and then had to wait for 4 flights to land. Arrived Narita 15 minutes late. Advised at check in that we would have emergency exit seats and hence extra legroom. Were fed twice for free which was unexpected, thought we would have to pay.

JETSTAR AIRWAYS review :  30 August 2009 by T Elen   (UK)

NRT-CNS. This was a codeshare flight with Qantas (who we booked through). We received a flight kit, complimentary food and drinks (which you would have to pay for). They even honoured our Vegan meal request, and both meals were fine. The seats were comfortable, with excellent recline (A330-200). Perhaps the best economy class seats I have experienced, and on a 'low cost' airline! Based on my experience, I would certainly recommend Jetstar Airways.

JETSTAR AIRWAYS review :  30 August 2009 by Elayne Perry   (Australia)

Our Perth to Melbourne flight had to be cancelled a couple of hours after we were to have taken off. As it was late evening, interstate folks had nowhere to go. The airline compensated us by providing transport to very comfortable accommodation, providing evening meal and breakfast, then transported us by bus back to the airport to catch our flight home. They did a wonderful job organising so many so quickly.

JETSTAR AIRWAYS review :  21 August 2009 by B Blacklaws   (Australia)

SYD to DPS return. I had not flown JQ internationally before and I was surprised by a better experience it was. The seat was comfortable, bigger that Qantas - I had a small problem with the AVOD unit but nothing too serious. The food was nice in both directions and drinks as well.

JETSTAR AIRWAYS review :  17 August 2009 by R McCarthy   (Australia)

SYD-OOL-SYD. This was my first time flying Jetstar domestically within Australia. I didn't expect a lot, despite the fact that the fares had not been overly cheap. On the ground, JQ is sloppy at best. The policy of sizing and weighing luggage at boarding must surely cost the airline more in PR by appeasing disgruntled waiting passengers than PR saved by reducing luggage loads in the cabin. In the air, JQ is professional and efficient, if sometimes a bit officious. The buy-on-board food service has a good range and the prices weren't bad. All flights on time.

JETSTAR AIRWAYS review :  17 August 2009 by Michael Fitzgerald   (Australia)

My wife and I flew Star Class to Phuket a a couple of weeks ago and have no real complaints. The service was good and cabin crew eager to assist. Apart from a greasy egg and bacon roll for breakfast the food was good and the wine was ok. We paid almost $6000 for the privilege to fly in this class because we booked early and that was the going price at the time. By the time we flew, JetStar had reduced the Star Class fare by about a third and as a result the cabin was full each way. That is the luck of the draw and I accept it. I don't think you could ever compare this class with the normal business class but after seeing what the main cabin resembled and the noise of screaming kids coming from it, you would willingly pay a premium price not to be there.

JETSTAR AIRWAYS review :  27 July 2009 by V Munn   (New Zealand)

Booked flights 11 months in advance, flying Sydney-Darwin-HCMC return. Notified 3 weeks prior to flying that our homeward leg had been cancelled and rescheduled 24 hours later. We now required another night's accommodation in HCMC (for 4) and missed connecting flight back to NZ. We were verbally promised a refund for flight & accommodation costs. 2 months later, received letter from Jetstar saying no refund would be forthcoming. Offer of $50 voucher. Jetstar uncomfortable for 5 hour flights, especially HCMC-Darwin. Night flight, shifted at check-in from row 1 to row 29 - seats unable to be reclined & abutting toilets. After disinterested staff performed one trolley run, they moved to the back of the plane and slept for a long period. No more service forthcoming. Agree with previous reviewers - Jetstar is a massive gamble. If you have no deadlines and don't mind losing money in the event of any frequent Jetstar changes, feel free to fly this airline.

JETSTAR AIRWAYS review :  20 July 2009 by D Mulcahy   (Australia)

Evening flight to Bali uneventful. Surprisingly good food in Star class. Very good crew. Flight back overnight ruined by staff up front, in particular the cabin manager, who talked the whole night long disturbing pax who wanted to sleep. The advertised "cozy blankets" are a waste of time. Too thin and too small.

JETSTAR AIRWAYS review :  19 July 2009 by A Kattula   (Australia)

MEL-OOL return in school holidays. Arrived early for check in - only 4 check in desks open and bit of a queue. However moved fairly fast and polite efficient service. Given clear instructions on where to take pram for check in. Total check in time was about 10 minutes. A321 aircraft seemed a bit more comfortable and spacious than A320 on return. Staff very friendly and excellent service. Didnt purchase any food but range and prices very good. Arrived on time and disembarked via stairs. For some reason they didn't use rear doors which caused slight delay in getting off. baggage on carousel by time we reached it, with pram ready for collection at oversize desk. Return leg checked in early also - 3 groups in front of us and only one desk open for check in (other desk for bag drops) after a couple of minutes called over by agent to bag drop desk and checked in by friendly agent. Used new Jetstar lounge - do yourself a big favour if flying Jetstar from Gold Coast and use this lounge. Kkid friendly and excellent range of facilities! Kept informed of delay to flight caused by very strong winds delaying all flights. Crew friendly and efficient. One had been on flight up and remembered one of my kids was autistic - crew offered assistance when he started to get restless and were very understanding. Pilot kept us informed during flight of weather conditions. Arrived 1hr 10 mins late but not Jetstar fault as weather delaying all flights. bags on carousel when we reached it.

JETSTAR AIRWAYS review :  18 July 2009 by Gary Blubaugh   (USA)

Both flights we were booked on from Queenstown to Auckland were cancelled "due to weather". Since Queenstown seems to have fog and low cloud conditions quite frequently, we wonder why Jetstar airplanes aren't better equipped to handle these situations. Air New Zealand flights were not cancelled. Communication to passengers was poor with very few updates or announcements when flights were delayed then cancelled. Ticket agents were not willing to answer questions, seemed misinformed and there were no agents to help us when we arrived at the Christchurch airport. Basically, we were left on our own the first time we finally arrived in Auckland on a much later flight causing us to contact the car rental company for rescheduling, miss a day at our Taupo destination, and we had to pay for a motel room. The cancellation of the flight caused us to miss our international connection which caused us to be put on a "standby" ticket from Los Angeles to Denver even though our tickets had been purchased a year in advance. No notification was given to the airline in Los Angeles about our situation which we had to handle on our own. Very poor public relations by Jetstar.

JETSTAR AIRWAYS review :  15 July 2009 by P Hawkins   (UK)

Melbourne Avalon-Sydney. Flight booked the day prior to departure and cost a reasonable $99AUD including checked baggage. Arrived at check-in and was offered emergency exit row seats! Flight comfortable with very enthusiastic and capable crew. Departed 30mins late but arrived pretty much on-time. Overall a positive experience.

JETSTAR AIRWAYS review :  14 July 2009 by A Marti   (Australia)

Booked from Jakarta to Singapore to Bangkok. The flight to Singapore was just fine, no problems. Due to the political unrest, the flight to Bangkok was canceled. No problem - not their fault the airport was closed. They said they would refund the money - in 6 weeks. Then they said 3 months. Then they said I'd get it in another 3-4 weeks after that. It was "being fast-tracked". It has been over 7 months. Last time they said they had sent it, but I've received nothing. There is no-one you can speak to with any authority or who is capable of resolving complaints. My next step will be the ACCC. This behaviour is either unethical or incompetent, I suspect it is both.

JETSTAR AIRWAYS review :  13 July 2009 by Tim Reeves   (Australia)

Sydney-Phuket return in Star Class using Qantas Frequent Flyer points. Very pleasantly surprised for what is not a full Business Class service. StarClass passengers were invited to board first. A330-200 is a comfortable aircraft. Two hot meals were served, no problems with repeat requests for alcohol, AVOD is hand-held but adequate. Seats are 2-3-2, but 2-2-2 in the first row - they recline little but for what JetStar charges for its fares (or using points) it seems churlish to complain. Service was good. Luggage was first off aircraft.

JETSTAR AIRWAYS review :  2 July 2009 by Alan Mitchell   (Australia)

Flew Jetstar international to Hawaii in June for the first time. We paid for the extra leg room seats and lucky to get the one at the exit door. The seats were good. The down side we prepaid for the meals, entertainment console and comfort packs, in short they were not worth the money that we paid. There were 3 movies shown on the overhead TV units so really it was a waste of money paying $30 both ways for the entertainment units. The meals both ways were horrible and I eat most foods - but those ? The flight crew was very good and friendly. We will fly Jetstar international again but we will give the extras a miss.