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JETSTAR AIRWAYS Passenger Reviews and Customer Trip Reports |
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JETSTAR AIRWAYS customer review : 21 December 2009 by Mike Stringfellow (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Star Class |
SYD-HNL-SYD Starclass. Starclass full but service was nice and friendly. There was always
heaps of food which resembled Domestic Business class. Not a lot of legroom when the seat in
front is leaned backwards. The inflight entertainment system is really awkward to handle when
needing to move. I would fly Starclass again because of better service and you may as well
enjoy your flight.
JETSTAR AIRWAYS customer review : 20 December 2009 by S Bott (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MEL-HBA. For what it was, it was a very good experience with Jetstar. Staff both at the gate
and on the plane were polite; the aircraft was very clean; and the journey went smoothly.
JETSTAR AIRWAYS customer review : 13 December 2009 by R Moore (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Sydney-Phuket-Sydney. Was late leaving Sydney, but made up time during flight so was only half
an hour late arriving into Phuket - friendly staff.
JETSTAR AIRWAYS customer review : 12 December 2009 by Ralph Lewis (Australia)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SIN - DRW. Check-in was late to open - the staff were checking-in passengers for the two
earlier flights (to DPS and PER). These flights had closed and the counter staff were having
a chat amongst themselves, with quite a long line building up. A321 reasonably clean.
Pleasant and friendly cabin crew. Flight was late by 45 minutes with no explanation. I had
an emergency exit row seat - leg room good. Better than the usual DRW - SIN - DRW Jetstar
flights.
JETSTAR AIRWAYS customer review : 11 December 2009 by Brad Blacklaws (Australia)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SYD MCY return. Very good flights. Left on time and arrived on time in both directions. Bags
arrived much quicker than QF does. Food and drink good. Crew were also very helpful.
JETSTAR AIRWAYS customer review : 30 November 2009 by W Burchell (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Sydney to Melbourne on A330. This flight leaves from the intl terminal as it flies to Bali via
Melbourne. Was worried about checkin due to international flight but when we arrived there
were only two other people in the queue and we were processed very quickly. You are given a
special sticker that notes you are a domestic flyer so clearing security etc is a breeze. A330
has much better leg room then you find on the A320. Staff were friendly and efficient and we
arrived 10 mins early. Once again when in Melbourne clearing custom's was a breeze as you are
noted as a domestic traveller. This flight is a good option if you are tall and need the extra
leg room and it is usually on the cheaper side of the price options available.
JETSTAR AIRWAYS customer review : 25 November 2009 by R Palfreyman (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Star class |
Sydney-Phuket-Sydney. Star Class more like Premium Economy or Qantas Domestic Business Class.
Good value though. Both flights on time, crew terrific. Food OK and there seemed plenty of it.
All in all a very pleasant experience.
JETSTAR AIRWAYS review : 24 November 2009 by B Pritchard (Australia)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I have flown Jetstar probably 10 times domestically and as some of the other reviews indicate
they are really 'hit and miss'. Some flights have been excellent value while others have
degenerated into a nightmare. I am quite tall and Jetstars economy seats are tight, worse than
other Australian domestic carriers (Virgin and Qantas), okay for short hops on the east coast
but no good anything longer. Service has ranged from excelent to disgraceful as well as on
time record. Overall Jetstar prices in some instances cant be beaten but if pricing is
comparable to other carriers I won't gamble on them as at least you know what you get with the others.
JETSTAR AIRWAYS review : 23 November 2009 by Colin Pay (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CNS-BNE. Good cheap flight A better product than a lot of European low-cost airlines I have
used.
JETSTAR AIRWAYS review : 29 October 2009 by John Oxley (New Zealand)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
My first trip with Jetstar, and as far as flying in New Zealand is concerned, my last. The
flight from Wellington to Auckland was four hours late leaving. No-one was available at
Jetstar to explain why, and people were just left to their own devices. Eventually the airport
cafe closed and we were left hanging around. The plane was packed, service, as others have
commented, was non existent, and the crew flippant, to say the least. Totting up at the end,
the fare saving was wiped out by a. having to buy a book to fill the time b. the cost of
refreshments when I should have been at home having dinner c. the extra parking fees at
Auckland airport when we finally landed. Plus I got little sleep before having to go to work
again the next day.
JETSTAR AIRWAYS review : 26 October 2009 by Krishnan Chitoor (Australia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BNE-DRW-SIN - decent value for money if you don't mind the cramped seating. The break in
Darwin helps to lessen the problem. All Asian crew; efficient service. The DRW-SIN segment
seems to get delayed on a regular basis because of heavy air traffic in the city state.
JETSTAR AIRWAYS review : 25 October 2009 by J Aaron (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SYD-HBA-MEL Economy. The check-in agent in Sydney moved us to an exit row at no additional
cost. Crews friendly, consistent with their duties and friendly. On return, we sat in a
regular row of seats and found legroom very tight on the A320. However, airfares were very
low and worth it for the quick hops.
JETSTAR AIRWAYS review : 14 October 2009 by K Power (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Adelaide-Melbourne-Adelaide day trip. Flight to Melbourne early flight. Arrived 10 minutes
early. The crew were a bit tired but welcoming. Flight home left the gate on time but on the
way to the runway, there was a sick passenger, causing the plane to turn around back to the
gate. Jetstar crew handled the situation very well. The persons baggage was taken off and the
front of the plane cleaned. We left an hour late, but made up good time and arrived only half
an hour late.
JETSTAR AIRWAYS review : 6 October 2009 by Anil Kaushik (Australia)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SYD-DRW-SYD. My first trip with Jetstar and it left a poor impression. A320 not very clean,
very little legroom. No service to speak of from cabin crew unless you were buying something
and they did not appear to be pleasant even to those who were buying the overpriced food on
offer. I understand they are a low cost outfit but a smile here and there from the FAs does
not cost the airline anything. The only redeeming feature was that both flights were on time.
JETSTAR AIRWAYS review : 1 October 2009 by M Saphin (Japan)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Utter chaos during connecting flight in the Gold Coast with ground staff unaware of transfers.
Staff rude at best with little attempt at service; even paying for a decent coffee was
impossible. Food selections terrible and over-priced.
JETSTAR AIRWAYS review : 11 September 2009 by Tyler Thia (Singapore)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SIN-DPS return. Only complaint was that flights both ways delayed. Legroom fantastic, better
than Jetstar Asia, recline acceptable. Seats and floor were clean. Announcements made by Thai
crew member clear and audible in proper english, with constant apologies on the delays. Its
part of the routine lines but at least they make an effort to mention unlike JA.
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