JETSTAR AIRWAYS   Passenger Reviews and Customer Trip Reports

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JETSTAR AIRWAYS customer review :  21 December 2009 by Mike Stringfellow   (Australia)

SYD-HNL-SYD Starclass. Starclass full but service was nice and friendly. There was always heaps of food which resembled Domestic Business class. Not a lot of legroom when the seat in front is leaned backwards. The inflight entertainment system is really awkward to handle when needing to move. I would fly Starclass again because of better service and you may as well enjoy your flight.

JETSTAR AIRWAYS customer review :  20 December 2009 by S Bott   (UK)

MEL-HBA. For what it was, it was a very good experience with Jetstar. Staff both at the gate and on the plane were polite; the aircraft was very clean; and the journey went smoothly.

JETSTAR AIRWAYS customer review :  13 December 2009 by R Moore   (Australia)

Sydney-Phuket-Sydney. Was late leaving Sydney, but made up time during flight so was only half an hour late arriving into Phuket - friendly staff.

JETSTAR AIRWAYS customer review :  12 December 2009 by Ralph Lewis   (Australia)

SIN - DRW. Check-in was late to open - the staff were checking-in passengers for the two earlier flights (to DPS and PER). These flights had closed and the counter staff were having a chat amongst themselves, with quite a long line building up. A321 reasonably clean. Pleasant and friendly cabin crew. Flight was late by 45 minutes with no explanation. I had an emergency exit row seat - leg room good. Better than the usual DRW - SIN - DRW Jetstar flights.

JETSTAR AIRWAYS customer review :  11 December 2009 by Brad Blacklaws   (Australia)

SYD MCY return. Very good flights. Left on time and arrived on time in both directions. Bags arrived much quicker than QF does. Food and drink good. Crew were also very helpful.

JETSTAR AIRWAYS customer review :  30 November 2009 by W Burchell   (Australia)

Sydney to Melbourne on A330. This flight leaves from the intl terminal as it flies to Bali via Melbourne. Was worried about checkin due to international flight but when we arrived there were only two other people in the queue and we were processed very quickly. You are given a special sticker that notes you are a domestic flyer so clearing security etc is a breeze. A330 has much better leg room then you find on the A320. Staff were friendly and efficient and we arrived 10 mins early. Once again when in Melbourne clearing custom's was a breeze as you are noted as a domestic traveller. This flight is a good option if you are tall and need the extra leg room and it is usually on the cheaper side of the price options available.

JETSTAR AIRWAYS customer review :  25 November 2009 by R Palfreyman   (Australia)

Sydney-Phuket-Sydney. Star Class more like Premium Economy or Qantas Domestic Business Class. Good value though. Both flights on time, crew terrific. Food OK and there seemed plenty of it. All in all a very pleasant experience.

JETSTAR AIRWAYS review :  24 November 2009 by B Pritchard   (Australia)

I have flown Jetstar probably 10 times domestically and as some of the other reviews indicate they are really 'hit and miss'. Some flights have been excellent value while others have degenerated into a nightmare. I am quite tall and Jetstars economy seats are tight, worse than other Australian domestic carriers (Virgin and Qantas), okay for short hops on the east coast but no good anything longer. Service has ranged from excelent to disgraceful as well as on time record. Overall Jetstar prices in some instances cant be beaten but if pricing is comparable to other carriers I won't gamble on them as at least you know what you get with the others.

JETSTAR AIRWAYS review :  23 November 2009 by Colin Pay   (UK)

CNS-BNE. Good cheap flight A better product than a lot of European low-cost airlines I have used.

JETSTAR AIRWAYS review :  29 October 2009 by John Oxley   (New Zealand)

My first trip with Jetstar, and as far as flying in New Zealand is concerned, my last. The flight from Wellington to Auckland was four hours late leaving. No-one was available at Jetstar to explain why, and people were just left to their own devices. Eventually the airport cafe closed and we were left hanging around. The plane was packed, service, as others have commented, was non existent, and the crew flippant, to say the least. Totting up at the end, the fare saving was wiped out by a. having to buy a book to fill the time b. the cost of refreshments when I should have been at home having dinner c. the extra parking fees at Auckland airport when we finally landed. Plus I got little sleep before having to go to work again the next day.

JETSTAR AIRWAYS review :  26 October 2009 by Krishnan Chitoor   (Australia)

BNE-DRW-SIN - decent value for money if you don't mind the cramped seating. The break in Darwin helps to lessen the problem. All Asian crew; efficient service. The DRW-SIN segment seems to get delayed on a regular basis because of heavy air traffic in the city state.

JETSTAR AIRWAYS review :  25 October 2009 by J Aaron   (USA)

SYD-HBA-MEL Economy. The check-in agent in Sydney moved us to an exit row at no additional cost. Crews friendly, consistent with their duties and friendly. On return, we sat in a regular row of seats and found legroom very tight on the A320. However, airfares were very low and worth it for the quick hops.

JETSTAR AIRWAYS review :  14 October 2009 by K Power   (Australia)

Adelaide-Melbourne-Adelaide day trip. Flight to Melbourne early flight. Arrived 10 minutes early. The crew were a bit tired but welcoming. Flight home left the gate on time but on the way to the runway, there was a sick passenger, causing the plane to turn around back to the gate. Jetstar crew handled the situation very well. The persons baggage was taken off and the front of the plane cleaned. We left an hour late, but made up good time and arrived only half an hour late.

JETSTAR AIRWAYS review :  6 October 2009 by Anil Kaushik   (Australia)

SYD-DRW-SYD. My first trip with Jetstar and it left a poor impression. A320 not very clean, very little legroom. No service to speak of from cabin crew unless you were buying something and they did not appear to be pleasant even to those who were buying the overpriced food on offer. I understand they are a low cost outfit but a smile here and there from the FAs does not cost the airline anything. The only redeeming feature was that both flights were on time.

JETSTAR AIRWAYS review :  1 October 2009 by M Saphin   (Japan)

Utter chaos during connecting flight in the Gold Coast with ground staff unaware of transfers. Staff rude at best with little attempt at service; even paying for a decent coffee was impossible. Food selections terrible and over-priced.

JETSTAR AIRWAYS review :  11 September 2009 by Tyler Thia   (Singapore)

SIN-DPS return. Only complaint was that flights both ways delayed. Legroom fantastic, better than Jetstar Asia, recline acceptable. Seats and floor were clean. Announcements made by Thai crew member clear and audible in proper english, with constant apologies on the delays. Its part of the routine lines but at least they make an effort to mention unlike JA.