JETSTAR AIRWAYS review : 30 April 2008 : by Peter Finn

Customer Rating : 3/5

MEL-PER. Flight late in from previous leg but left for Perth on time - they didn't clean it! Litter on floor and food crumbs on seats. Inflight service average, seats comfortable but restricted recline, leather but grubby. Only saved $20 off Qantas fare and ended up spending more than that on a meal and a glass of wine. Will fly full service Qantas in future.

JETSTAR AIRWAYS review : 29 April 2008 : by D Keam

Customer Rating : 5/5

Starclass Sydney to Phuket. We booked Jetstar Starclass (via internet) for two reasons - as Qantas FF's, we earned points at a business class rate, and Jetstar is the only airline to fly direct to Phuket from Australia. As we booked early, were able to pre-allocate seats in row 1, and with my husband and I being quite tall, Starclass seemed a great option. With Starclass you can use the Qantas Lounge, but my husband is a high level FF, so we were able to use it anyway. Check in was quick and efficient. Onboard, the seats were quite comfortable and being row 1 had plenty of leg room. We were greeted by name and offered a pre-flight drink. We were given a Jetstar branded pack with a rolled up blanket, eyemask, socks, a plastic zip lock bag and ear plugs. I found the food quite tasty. I had no issues at all with the quality, frequency or volume of the food, and I'm quite fussy! The drinks were plentiful. FA's were very polite and efficient. The bathrooms were kept clean. Our portable DVD players had no issues, and found them to have an excellent variety of programs. Our luggage arrived intact and nothing missing. All in all, this is our second flight with Jetstar and have been highly impressed both times. Starclass is worth it if you can get a special or don't mind paying the extra money. Do remember - it is not a full business class product. It is really a premium economy. I would not have enjoyed the flight being packed in economy on Jetstar however! Jetstar may have their issues, but on this flight, everything was top notch.

Jetstar Airways review - by Roger Stone

23 April 2008   Customer Trip Rating :

SYD-HNL-SYD on Jetstar Starclass return. Starclass is more Premium Economy than Business Class but I found it quite OK. I also share the concern others have mentioned with my itinerary also showing economy for the flight when, in fact, it was Starclass. However, the dedicated check-in for Starclass was worthwhile, if a little difficult to find during transit in Sydney (from Brisbane). The return service from Honolulu to Sydney was excellent with intelligent and caring service to some disabled passengers I happened to notice were seated nearby. I was also pleased with the service I received and I found the seat comfort quite good (think part-way between economy and business but don't expect business class). The only disappointment was with the food which, on the outbound run out of Sydney was quite awful. On the other hand, the cabin crew came around with massive helpings of fresh fruit and wine was always available if one asked for it. I had a window seat both ways and managed to get some good rest. I enjoyed the TV "Parkinson Show" on the main screen on the way home very much, especially when accompanied by a good wine. I would rate the experience as 3 Stars SYD- HNL and 4 Stars HNL-SYD.

Jetstar Airways review - by L Stevens

12 April 2008   Customer Trip Rating :

Star Class Mel-Syd-Dps. This airline does not have anything like business class. The first leg from Mel-Syd the check in tried to insist I had to fly economy even though my ticket clearly stated Star Class on all flights. The main flight to Bali was fair. The food is the same they make economy passengers pay for and the video unit has to go on the floor when food arrives as there is nowhere to put it. It is just not worth going Jetstar and unless the flights in economy are seriously discounted, this airline is budget only in it's operation, not it's costs.

Jetstar Airways review - by Sebastian Baxter

11 April 2008   Customer Trip Rating :

Sydney - Gold Coast. Very comfortable flight on new A320. Plenty of leg room, and very comfortable leather seats. Would give 4 or 5 stars if they served food/drink free of charge. Much better product than European equivalents.

Jetstar Airways review - by S Reay

8 April 2008   Customer Trip Rating :

Sydney-Phuket-Sydney in Star Class. Second time I have flown on this route in Star class and still think its great. If you are a seasoned business class traveller and always expect flat beds etc you would be bitterly disappointed but I found it great value for money. The staff were fantastic both ways - friendly and helpful. The food was quite tasty but wasn't presented well at all. Shrivelled and looked overcooked but actually wasn't. There seemed to be a lot of problems with the digiplayers not working properly - not a dram as our cabin wasn't full but can imagine on full flight could be a problem. We were booked to fly back in economy class and once again paid for the upgrade to Star Class on departure at Phuket airport which for $300 AUD pp - think its great to get some rest up the front.

Jetstar Airways review - by David Harrington

3 April 2008   Customer Trip Rating :

Avalon-Sydney-Avalon. The service on this flight was magnificent. The crew were friendly and helpful. Flight was less than 20% full, so had about 6 rows to myself. Seats were comfortable.

Jetstar Airways review - by L Williamson

27 March 2008   Customer Trip Rating :

Sydney-Bangkok Star Class. Our whole journey was enjoyable, staff were friendly and service was great. The seats were more than adequate. I would not hesitate to fly Star Class in the future and would recommend any traveller to use this option.

Jetstar Airways review - by D Walker

22 March 2008   Customer Trip Rating :

Darwin to Cairns. Served a light breakfast which was a pleasant surpise. The Asian Cabin crew were effective but didn't really want to be there. After they had done their run, spent there time talking to each other. Bathroom was dirty and arriving into Cairns notice one flight Attendant falling asleep in her seat. I guess thats what you pay for Low budget. However free breakfast was nice.

Jetstar Airways review - by Andre Moreitz

20 March 2008   Customer Trip Rating :

Sydney-Maroochydore return. Both flights full. Friendly crew, good service, flights on time, seats comfortable. Food offering (you have to pay) excellent quality and value. Good variety. Overall very happy indeed.

Jetstar Airways review - by R Gerard

12 March 2008   Customer Trip Rating :

My flight Osaka to Brisbane was trouble-free. Crew helpful, if slow, considering the aircraft was about one-third (or less) full. Slow to answer buzzer or didn't bother at all. Meals are good. My complaint is that I was charged $68.00 for 5kgs overweight luggage, hardly necessary when the aircraft was conspicuously far from fully occupied. I understand the conditions of carriage, but obviously staff do have options to waive such fees - other airlines do - under conditions like those on my flight. Most passengers had whole rows to lie down on the overnight flight home - hardly crowded, and my excess luggage charge was hardly an impressive exercise in positive PR for Jetstar! Is this how they top up their coffers on their cheap flights?

Jetstar Airways review - by S Hilsberg

12 March 2008   Customer Trip Rating :

Sunshine Coast-Sydney return 7-9 March. Surprisingly comfortable for somebody over 6ft tall although anything more than 1 or 2 hours would be a bit of a challenge. Jetstar fulfils the requirement to get from A to B by air without any frills or thrills. Cockpit PA's were unintelligable in volume and clarity, hopefully I didn't miss some pertinent safety instruction.

Jetstar Airways review - by A Gillin

7 March 2008   Customer Trip Rating :

Brisbane - Christchurch on a QF coded flight. You pay for Qantas and end up on Jetstar. If you're on a Qantas flight you expect food, drinks, entertainment but instead you have nothing unless you pay extra for it. The flight attendants were pleasant, plane was clean. But it doesn't get around the fact that you are on a Qantas-coded flight and getting less than you would get on a similar flight on an actual Qantas plane. Not fair!

Jetstar Airways review - by Andrew Wright

2 March 2008   Customer Trip Rating :

SYD-KUL-SYD. Second time flying return international with Jetstar and quite satisfied with the experience. The planes were clean and looked new, the seats were as comfortable as standard Qantas economy. Air quality seemed decent for most of the flight until close to the end. The AirVOD portable units seem to work better than on my first flight and the movie selection was newer, but they are still unwieldy. Cabin entertainment was not great and I would bring an alternative along if aren't going to hire an AirVOD. Food and beverage prices are more expensive than a takeaway, but better than a cinema or other captive event. Food quality was quite good too. Mostly Thai crew were friendly, but I was scolded by one for using my digital camera during descent despite the safety card saying we could do so. You don't get the same quality of service and experience as on Qantas mainline, but when you consider some of Jetstar's incredible sale fares it can be well worth it.

Jetstar Airways review - by B Williams

28 February 2008   Customer Trip Rating :

ADL-OOL-ADL. Pleasantly surprised with the level of service given by Jetstar FA's. My wife and I were travelling with our 6 month old son for the first time and the FA's were very understanding and accommodating. The flight was on time for the first leg and 15 minutes early on the return leg which was good. Not too bad at all for a LCC.

Jetstar Airways review - by R Wilson

26 February 2008   Customer Trip Rating :

MEL-HOB-MEL. Flight to Hobart was trouble free although legroom is very tight. Flight back to Melbourne delayed so quick turnaround by crew was achieved. Plane was filthy and spent my trip siting in the remnants of someone's chips. Asked for a cloth and was met with an unenthusiastic stare. Jetstar are good for a cheap fare but you get what you pay for.

Jetstar Airways review - by J Hassett

26 February 2008   Customer Trip Rating :

PER-AVV-PER on A320. Seat assigned at check-in, comfortable leather seats, friendly crews focussed on safety. Inflight catering could have been better, but with fares lower than the competition, there is no cause for complaint. The only strange thing was the loud music playing during take-off and landing.

Jetstar Airways review - by Dawn Tan

15 February 2008   Customer Trip Rating :

Cairns to Singapore return January 2008. Flight to Singapore was acceptable, only just. Seating very uncomfortable, very little leg room. Food terrible. The return flight to Cairns, which should have taken about 7 hours, instead took almost 13 hours. We could not land in Cairns due to bad weather and were diverted to Townsville (a further 45 minutes flying time) The crew were very pleasant, but very inexperienced and incapable of dealing with the problems we experienced on this flight. After spending over 2 hours on the tarmac at Townsville, we eventually returned to Cairns and landed almost six hours later than scheduled. During our problems, we were offered no food and there was only a few bottles of water remaining on board. The crew were inexperienced to handle problems with passengers.

Jetstar Airways review - by Jason Roach

15 February 2008   Customer Trip Rating :

SYD-HNL. Very poor service as we had pre paid for our meals and when it was our turn to be served they had run out. No apology from flight attendant - all she gave us was the complaints address to Jetstar. We have written to them for a refund on our meals and they have not responded. We also purchased the DVD entertainment systems before flying and we received these - one wouldn't work and the other one went flat within 15min. Again the flight attendant couldn't replace them as they had none left. Very poor service on their long haul flights. For the extra couple of hundred dollars fly a fully serviced airline

Jetstar Airways review - by J Rogers

29 January 2008   Customer Trip Rating :

MEL-BKK-MEL Star Class. The crew were pleasant and attentive. Seating was standard former Qantas domestic business class which was adequate. Food was ok, it is certainly not business class but you get what you pay for. IFE would be better in back of seat rather than portable on tray table. Maybe priority baggage claim for Star Class passengers would be an advantage. Value for money - you can't complain and would definitely fly Star Class again.

Jetstar Airways review - by P Garde

24 January 2008   Customer Trip Rating :

HNL-SYD left & arrived on time but very disinterested crew, food barely justified the $US25 extra charge for this - and crew did not bother serving tea/coffee after any food run. Apparently one was expected to know to go to the galley, or buzz for same.At least check-in was expedited somewhat at HNL by having a Qantas Club card which was helpful given the queues & the early hour. Their gate at HNL seemed to be the furthest from check-in that could be found /cheaper ? It makes Hawaiian seem a preferable alternative as a cheapie on this route.

Jetstar Airways review - by S Butler

22 January 2008   Customer Trip Rating :

BNE-SYD-OSA return. Flew economy with a group so already had seat allocation on the three legs. Trip on all legs okay and cabin staff efficient enough for what they do. I felt that meals could include being offered tea or coffee at the end of the meal. We did get a drink with meal but feel that they could add that little bit extra without much effort or profit loss.

Jetstar Airways review - by K Paniora

13 January 2008   Customer Trip Rating :

Cairns to Osaka to Nagoya. At check in our baggage was overweight yet this was handled with professionalism and problem fixed efficiently. We had originally booked seats in row 41, but at check in were asked if we wanted to be moved to row 44J/K. Crew efficient, friendly and a smile. The cabin was clean.

Jetstar Airways review - by Craig Willis

8 January 2008   Customer Trip Rating :

OOL-SYD January 6th. Check in slightly chaotic at Gold Coast airport. In queue for 30 minutes and watched as passengers from later flights were moved to the back of the line. What do they expect with their 30 minute cut-off time when people arrive "extra" early to do the right thing. 3 check-in counters operating and I was processed quickly and offered an emergency row seat. Boarding was quite controlled and we took off on time. The lack of service was noticeable with most of the announcements pre-recorded and played through the pa system on the aircraft. Arrived in Sydney ahead of schedule but landed on a runway which meant a 10 minute taxi to terminal (not Jetstars fault of course). Overall an uninspiring experience with a budget airline - but you get what you pay for. A friend had flown from MEL-OOL with Tiger Airways and found out they limit checked-in luggage to 15 kgs. She had enough time to get back to the long-term parking at Melbourne Airport and divest herself of 5kgs of luggage- repack and then check-in!!! Travellers beware!! At least Jetstar give you 20 kg!!

Jetstar Airways review - by Krishnan Chitoor

2 January 2008   Customer Trip Rating :

CNS-SIN via DRW on an A320. The break at Darwin is about an hour and just an opportunity to stretch the legs. The meals were complimentary and the service quite good. Reliable service.

Jetstar Airways review - by E Westberg

16 December 2007   Customer Trip Rating :

HNL-SYD-HNL. Australians complain about how terrible Jetstar is. They obviously have not flown on many carriers in the United States. $800USD round trip. $300 less than Qantas. Yes the food probably sucks. Bring your own or fly on Qantas and pay $300 for a couple of meals and drinks. Economy class cabin had more legroom for my 6'3" frame than my AA flight from DFW to HNL. Also more legroom than my QF flight from SYD-CNS. This is a budget airline. You are paying for safe transport from point A to point B. Don't expect to be waited on for that price.

Jetstar Airways review - by K Andre

4 December 2007   Customer Trip Rating :

Brisbane-Sydney-Osaka-Brisbane. Economy. The flight from Brisbane was delayed by an hour without any info to passengers. So everybody ended up waiting at the gate for over an hour. Because of this delay, we arrived in Sydney 30 minutes before the flight departure to Osaka and had to run in the airport. There was very little leg space on the plane. The entertainment left much to be desired. The menu was poor and overpriced. On the positive side, the price was a sale price and hence very cheap. Without a big sale, I won't fly with Jetstar again.

Jetstar Airways review - by M Edwards

23 November 2007   Customer Trip Rating :

BNK-SYD. Flight attendants were professional and cheerful throughout the flight. Leg room was adequate, but not great. The only issue with this flight was that large parts of the in-flight menu were unavailable, even for sale!! I would have given 4 stars but for the shambolic catering service. Not as good as Virgin Blue.

Jetstar Airways review - by J Teoh

19 November 2007   Customer Trip Rating :

SYD-KUL-SYD in Economy. Much better than expected. Service was good, seats were comfortable with a decent amount of legroom and recline. Planes were relatively new and clean. This was my first experience on Jetstar and it certainly won't be the last. My only complaint is the return leg, which is an overnight flight, where meals were only served after nearly 2 hours simply because crew had to sort out other orders such as entertainment and comfort packs first and this eats into the time when passengers want to get some sleep.

Jetstar Airways review - by Peter Harrison

12 November 2007   Customer Trip Rating :

SYD to HNL the fourth sector of my round the World trip. The flight was due to depart at 18:00 but due to problems with the aircraft there was a delay of 4 hours. The ground staff at Sydney Airport who were on duty that night dealt with the situation in an exemplary manner, Not only making announcements over the public address system at frequent intervals and telling customers when the next update would be given but also staff were on hand at the gate to deal with one to one customer enquiries. A text book example of how to deal with a potentially difficult customer relations situation. Customer care also extended to the flight and cabin crew – who were equally frustrated with the delay – but they quickly put everyone at their ease making sure that all passengers were fed and watered! An excellent example of a budget airline handling things well even when things go wrong

Jetstar Airways review - by John Martin

6 November 2007   Customer Trip Rating :

Saigon to Sydney, plane less than half full. Found legroom not too bad (I'm 6 feet tall). A night flight service OK. We had booked our flights on the Qantas website meaning we got Vietnam Airlines on the way out and Jetstar on the way back. Tan Son Nhat airport in Saigon has gone upmarket with a new terminal so the old the prices are now "World Class" and the old convenience store seems to have dissapeared. By booking as a Qantas flight we did receive a light meal and light breakfast although we only found this out when our boarding pass had the word "pack" under our names and recorded that we were frequent flyers as well. The pack also included a blanket and headphones. Water is available in a dispenser in the toilets otherwise its fee for service. Not bad - the extra's a nice surprise, plane left on time and arrived on time.

Jetstar Airways review - by Meredith Lamb

6 November 2007   Customer Trip Rating :

SYD-HNL-MEL. We used Frequent Flyer points for these flights and were very impressed with Jetstar. Boarding in Sydney a bit haphazard, but each flight left and arrived on time. My advice would be to pre-order the entertainment pack, although flying to Honolulu we were able to hire one onboard (we forgot to order it when we booked our flights) on the return flight home there weren't any spare packs so there were some disappointed travellers we overheard complaining to the crew. Anyone without their own little entertainment system had to be content with a movie and about 3 TV shows shown throughout the flight. We didn't eat the meals but the travellers next to us on the flight to Honolulu were quite impressed with it all and we were happy to purchase the odd packet of crackers of cheese, and a diet coke or two for when we were peckish. The crew were really professional, friendly and helpful and the seats pretty roomy and comfortable by economy standards. We used the toilets only once each for each flight, so perhaps we were lucky with our timing, but we found them to be spotless and without odour. The entertainment pack on the way over was worth the money, I watched 2 movies and several different TV programs which made the flight just fly by. I just remembered that I lost my wedding band on the flight over, I was fiddling with it and it spun away from me. The flight attendant was so helpful and luckily I found it when we landed and she pulled the seat apart for me. The woman in front of me lost her earring and another flight attendant found it by the toilet, a number of seats away on the opposite side to where she was seated, and brought it to her. It was these sorts of things that made the crew come across as really kind and not too busy to care about their passengers. I must admit that not having to pay for the flights may have made us a bit more easy-going, but compared to our experiences on other airlines we couldn't find fault with Jetstar. Dress warmly too, this advice isn't just for Jetstar flights but airlines these days are cold!

Jetstar Airways review - by Steve Conroy

28 October 2007   Customer Trip Rating :

Brisbane-Adelaide. This is the first flight out of Brisbane to Adelaide in the morning, and arrives at an ideal time, as you don't lose the morning's business. (I don't know why QF doesn't offer this time slot?) The new A320 aircraft was 3/4 full. Seat pitch is about the same as a QF B737 - however the new leather seats are a nice touch. DVD players offered after takeoff for a rental of $AUD10 - which is a good option as it offers movies. Pay-per-use catering was quite good, as the offerings were real food at reasonable prices - I got a nice muffin and cup of coffee for $5.00, which is cheaper than airport prices. The cabin crew were very pleasant and highly attentive. We arrived in Adelaide 5 minutes ahead of schedule. In terms of cabin space and service, this airline has the appearance of a full service carrier! The only difference is that you have to pay for what you use on board. I highly recommend Jetstar.

Jetstar Airways review - by G Jones

23 October 2007   Customer Trip Rating :

Sydney-Sunshine Coast- Sydney, relatively new planes each sector A320. Seat request made at time of online booking - however, was offered an emergency exit seat at check in. FA's attentive and pleasant - drinks and snacks offered at cost. Short flight of 1.2 hours. Return flight was fine - ended up with my original seat request and had 3 seats to myself. Found no issues at all with Jetstar, despite earlier comments - which I dont doubt can happen.

Jetstar Airways review - by Y Zhang

18 October 2007   Customer Trip Rating :

HKG-SIN. Strange arrangement of checking in at HKIA T2 with long trek to T1 to board a shuttle (about 7-8 mins ride) before reaching the aircraft. Flight was full and was assigned a middle seat although I checked in shortly after the counter was opened. Take-off was nearly half hour behind schedule. FAs sounded cheerful but were obviously overworked. Inflight meal of chicken rice (no choice) and 330ml of bottled water cost S$10 and S$3 respectively. Chicken rice was of very poor quality and value - rice overcooked and dried, three miserable chunks of tough, bland chicken and one small leafy veg that was straggly and overcooked, served with a tiny container of chilli sauce. Credit card not accepted and even if you pay with HK$ the FA will give change only in S$. Overall, I think taking Tiger Airlines from SIN is better value and less cumbersome, even though Jetstar's seats are more comfortable.

Jetstar Airways review - by A Kattula

17 October 2007   Customer Trip Rating :

Melbourne - Launceston return booked at last minute for 2 adults and 2 children. Surprisingly got very good fares booking at 4pm day before for next mornings flights using Jetstar website. Only problem was that system would not allow me to request specific seats - too close to departure! Ridiculous considering Jetstars parent Qantas and Virgin both allow you to change seats right up to dep time via their online check ins. Check in was quick and efficient. Seating allocated for family in one row. Boarding of A320 commenced early. Plane was clean. Seating is a bit cramped - fine for short flight but would not want to do anything more than 2 hours on a full plane. Crew friendly but efficient. Bought packet of pringles chips for kids at $3 which was reasonable. Menu was good for flight time of 50 mins and prices reasonable. Return flight: Found lots of rubbish on floor at our seats. Didnt make for good impression! Female attendant offered help with our autistic child when he got out of seat during flight. Fairly understanding of problem! No problems bringing own food on board. Bags were on carousel by time we reached it. Overall we were impressed with Jetstar. Found them almost identical to Virgin Blue but much cheaper fares. They just need to do something about cleaning rubbish at turnaround ports.

Jetstar Airways review - by James Loong

17 October 2007   Customer Trip Rating :

Melbourne to Bangkok in Star class. Check in is on separated Star Class counter; use of Qantas lounge; inflight not much leg room when the passenger in front reclines his seat. IFE on small DVD players, movies are about six months behind. Food selection, three different meal chicken or meat and/or vegetarian. Quality is medium. The staff looked very tired, but friendly. Result, I would not fly with Jetstar in Star-Class again, believe it is over priced, as it nothing more than premium economy class.

Jetstar Airways review - by Jim Clark

17 October 2007   Customer Trip Rating :

JetStar Star Class BKK-MEL-BKK for a very reasonable $1800 USD return. The aircraft was new, seats quite comfortable in terms of width and leg support. The recline was acceptable for a premium economy product but not like a real business class product. Bulkhead seats are a definite plus with JetStar as seat pitch for the other rows is really not acceptable, making it too hard to get into and out of your seat when the person in front is reclined. The portable DigiPlayers are really great. I found them easy to use, fully on-demand, and they had lots of good programming. The food was nothing special, but acceptable. JetStar has found the sweet spot between comfort and price.

Jetstar Airways review - by Michael Morrison

9 October 2007   Customer Trip Rating :

SYD-HNL Star Class (Premium Economy). For the price you really can't go wrong. We paid $1800 return which was a bargain considering the extra leg room on such a long flight. Cabin crew were very enthusiastic and nothing was a problem. It will be a better experience once Jetstar receive 787's that have seat back video - the portable unit is a bit if an annoyance, especially when trying to eat. Speaking of the food, I find it surprising Neil Perry has put his name to it! No wonder Rockpool is closing in Sydney. All in all a good premium economy product I would fly them again.

Jetstar Airways review - by Kelly Noakes

9 October 2007   Customer Trip Rating :

SYD/KUL (seats 1JK) and KUL/SYD (seats 1AB) in Star Class. Was surprisingly better than I had anticipated. Seats were ok - didn't recline very far, but still better than economy, although I wouldn't have wanted to be behind with seats reclining in front of me - as you wouldn't be able to get out. The food is great (there are 3 choices of the hot meal) and you have access to the QF lounge in Sydney and the Plaza Premium lounge in Kuala Lumpur. The inflight entertainment is absolutely awful. You are given tiny little portable units that have to sit on your tray (or you hold them in your hands) with very limited choices. Sound and clarity were poor. The 'amenity' kit of blanket, eyeshades and toothbrush is also a bit poor (even for a low cost airline), but the staff were (with one exception) all terrific and make your travel experience a good one. On time into KL and only 30 minutes delayed arriving back into Sydney (due to a baggage delay in KL. Star Class was ok (if the price were low enough I might do it again), but I wouldn't travel in economy - they were really packed in!

Jetstar Airways review - by R Easson

5 October 2007   Customer Trip Rating :

Singapore-Darwin. First time flight with Jetstar and hopefully the last. Had paid over the odds for Qantas operated flight for no frills whatsoever. Transfer desk at Singapore took 60 mins to get through a queue of 30 people. A320-100 too small for 4-5hr trip and seat pitch barely 28". FA's put heating up during flight to get everyone to sleep. FA's fairly efficient however looked tired and bored. Food awful. Asked for choice between beef and rice and fish pasta. All in all, this is budget and had I not paid over the odds through Qantas for the direct flight to Darwin, it may have been tolerable. However the whole experience left me really disappointed and let down. Qantas really need to review if they want to keep affiliated with Jetstar as to my mind it damages the brand overall.

Jetstar Airways review - by Chris Campion

18 September 2007   Customer Trip Rating :

Flew to Bali and back on Jetstar. No complaints at all. The cabin crew were first rate. Seating comfortable and meals (paid for prior to departure) quite ok. Comfort packs and entertainment was provided as per order. Only a slight delay in departure for Sydney but all up I would be more than happy to fly with them again given the value for money offered

Jetstar Airways review - by Terry Anderson

18 September 2007   Customer Trip Rating :

Jetstar Star Class Sydney/Honolulu return. Seats were very hard to get in and out of when the person in front is fully reclined. The dvd players did not work but crew service made up for this. You earn Qantas f/flyer poiNts at the business class rates (if you can ever redeem them), can use Qantas business lounges and get priority check in, good value. My main problem was seats. If Jetstar wish to make a go of star class it must upgrade the seats and install seat back screens.

Jetstar Airways review - by D Simcock

6 September 2007   Customer Trip Rating :

BNE-Cairns return. Check in is frustratingly slow and staff do not know the seat layout details. My wife asked for a window seat on check in and we were allocated seats at the very rear of the plane which had no window. The priority boarding for passengers with young children does not exist in practice as all passengers are herded onto buses to convey you to the plane steps, then as the bus doors open it is everyone for themselves in the stampede for the plane steps. Once onboard, we found the floor areas covered with ground in sandwiches from passengers from the previous inward flight. Upon pointing out this to a male member of the cabin crew, he stated they did not notice it on there walk through the cabin and then walked off! About 15 mins later the cabin crew supervisor approached us and had a look for himself. He said there was nothing they could do and also walked away without an apology! Thankfully, we had a different set of cabin crew on the return journey who seemed to be able to smile and speak politely to its customers. I will be flying other domestic airlines within Australia with my family whilst residing here in the future. I will only consider Jetstar as a last resort.

Jetstar Airways review - by Simon Geddes

17 August 2007   Customer Trip Rating :

Flown Jetstar 15 times in the last 18 months, mostly Launceston-Brisbane direct flight. A little surprisingly, they have had a 100% on-time performance. I have always found cabin crew to be friendly and attentive, and the A320 is a much more comfortable and quieter alternative to the 737s. I have also flown with Virgin Blue and find it interesting they are regarded as the superior of the two low- cost carriers. At 6'4" I feel the legroom issue more than most. I have quite often been allocated the exit row on Jetstar, but even when I haven't, I find JQ's seating a better alternative to Virgin's narrow seats with poor legroom. The downside to Jetstar is their check-in. There always seems to be only a couple of people checking in the entire flight, and they always seem quite slow at the job. This happens not only in LST, but BNE and MEL as well. It can be frustrating queuing unnecessarily. Apart from that, the inflight food is ok - no more overpriced than the competitors. Overall, I would recommend Jetstar as a low-cost alternative.

Jetstar Airways review - by Geoff West

17 August 2007   Customer Trip Rating :

Used Jetstar for Newcastle to Brisbane leg and return a week later, and Virgin from Brisbane to Cairns and return. Both Jetstar flights delayed. The cabin crew were pleasant and the pilot apologetic on both flights. Jetstar A320 is better to fly than Virgin 737's because of slightly more room and newer aircraft, however Jetstar need to get it's act together regarding keeping to it's schedule. The chap I was sitting alongside on the last leg to Newcastle, had flown several times over the previous 2 weeks with Jetstar, and said none of those flights had been anywhere near on time.

Jetstar Airways review - by G Currie

13 August 2007   Customer Trip Rating :

Sydney-Phuket return. Two really good flights, new aircraft, comfortable leather seats, average IFE, good range of Movies/Audio. Food OK. Crew exceptional - young and enthuastic, pay for meal service was slow so better to pre pay for all of your meals. Overall a good product - but you have to remember Low Cost is Low Cost -none of the extra toppings regular airlines offer - but Jetstar's prices reflect their product - would certainly fly with them again

Jetstar Airways review - by Nick Fortuna

10 August 2007   Customer Trip Rating :

Gold Coast-Syd-ret. Early morning departure and following day mid-afternoon return. Both flights less than half full. Internet platform a breeze to use, though watch out - if using overseas credit cards, you will be skanked - payment by overseas currency only. My luggage was 1.5 kg over - but wasn't charged. Seating is allocated at time of booking, and boarding is in groups - the earlier you check in, the earlier you board. Service was professional, crew smiled and seemed genuinely pleased to be there. Pity the same can't always be said about mainline Qantas. Pilots made anouncements prior to taxi and again during the flight, pointing out which point of interest could be seen from which side of the aircraft. Nice touch. On board, the leather seats impress, but pitch is very tight. Both departures and arrivals on time. Luggage took less than 10 mins to make an appearance. Difference to Qantas? No free food, no IFE, and much smaller pitch. Passengers can still use the Qantas Club lounges (I'm Gold/Sapphire with One-World). Overall, close to five-stars for a low-cost carrier.

Jetstar Airways review - by Sean Tucker

10 August 2007  Customer Trip Rating : n/a

I fly at least 4times a year between Honolulu and Sydney in business class and Jetstar has so far proven to be a great airline considering the airfare. But there's also an inconvenience, I have to ask my friends in Sydney to book my tickets cause it is not possible to book my trips online to originate in Honolulu. And that I don't find comfortable. I think it is important to consider allowing via your website for people to book trips from USA to Australia. Right now it only allows to book from Australia to Honolulu. Jetstar has a lot of potential to grow but they have to make themselves accessible on international levels. they are no longer just a domestic carrier.

Jetstar Airways review - by L Vanos

7 August 2007  Customer Trip Rating : n/a

MEL-BKK return in Star class. A330-200 was fairly new so seats etc in good condition. Would recommend trying to get front row in Starclass (business) as the leg room is unimpeded. Getting in and out of window seats is a nightmare because of the arm rest. I've had less trouble doing this on a Qantas jumbo in economy! Food is pretty mundane but the flight crew was terrific with nothing was an effort. IFE units are good but some of the noise cancelling headphones can be dodgy. Flight left on time from Melbourne but the return was an hour late leaving Bangkok. All in all not a bad experience.

Jetstar Airways review - by H Tagger

25 July 2007  Customer Trip Rating :

Singapore to Hong Kong. No complaints. The staff were friendly and the aircraft was clean and tidy.