Finnair Passenger Reviews and Finnair Customer Trip Reports

LHR-HEL-BKK return in business class. European sector economy seats are three across with the middle seat blocked off. Dinner and drinks served soon after take-off from London early evening. The meal looked attractive and tasted good. Departure of Bangkok flight is scheduled 55 mins after the London flight arrives. 20 mins after landing I was in my seat for Bangkok. A330-300 business class cabin on the outbound flight a muted grey colour, seating is 1-2-1. Each seat has a generous side table, seats are on the narrow side and a broad shouldered person might not be comfortable. The fully flat bed is welcome but seat padding not generous. The duvet is thick, so folded several times provided a comfortable base for sleeping. The meal was adequate but not outstanding. I did not use the inflight entertainment except to display the map. The return flight seating configuration was 2-2-2 across. It boarded on time but departure delayed 45 mins. The seats again had limited padding and provided only an angled lie-flat bed. Sleeping was uncomfortable. Cabin crew were attentive and friendly. In Helsinki the Finnair Lounge is underwhelming. The food selection was uninteresting, there was a cash bar for everything except soft drinks and a small wine and beer selection but Wi-Fi was free and the showers excellent. The flight to London left on time. We were seated three across in regular economy seats in front of the dividing curtain. Not the expected ending to an otherwise good service.

Economy class round trip ARN-HEL-KIX. Pleasant trip with an easy connection in Helsinki. The aircraft seemed new and the entertainment system excellent. However, the overall experience was penalized by the poor quality of the food and the absence of a complimentary kit for the trip. Staff were very good on the way back.

Business class Amsterdam to Helsinki, Helsinki to Bangkok. The crew from Amsterdam were friendly and most of the crew from Helsinki to Bangkok. The food was good including the wines. The seats are awful for sleeping, no lie flat seat and very hard. We are happy that our flight back is with British Airways.

OSL-HEL-BKK in business class. OSL-HEL on an embraer 90 so actually same seats as in economy, nice staff, good food and a quick trip. HEL-BKK on A330 with new flat seats - a positive experience. Crew attentive and mature, always a smile. Seat was good, both flat and other positions. Wines and food were good. Slept ok, except for a child in seat 1a. Should children be allowed in business class?

OSL-HEL-HKG return. Catering seems to be worse than it used to be. It's like an upgraded economy meal. Wines were ok, but had to ask for refills. My main complaint is the lack of sleeping comfort in these angled seats. It's worse than anything else I have tried. Finnair should offer flat beds to HKG when they offer it on the BKK route which is more of a leisure destination than HKG. AY were actually more expensive than both SAS, Lufthansa and CX, so I feel that this was not good value for money. I will travel with AY again when they have installed flat beds throughout their entire long haul fleet. Until then I will stick to CX, OZ and TG.

HKG-HEL-TXL return. Excellent value for money. Lie flat seat comfortable, food, wine list and cabin crew service excellent. Transit in HEL is a breeze and both their Schengen and Via Spa lounges are very good. Once AY start operating aircraft with their new seats ex HKG I'll be a convert.

Helsinki-Delhi-Helsinki on a new A333, was a nice experience and the cabin crew was friendly. Lots of improvement in Finnair after the brand change. Catering was not the best and even on regional flights in economy in India they are better.

YYZ-HEL-WAW. The 757 they fly to Toronto should have been sent to the junk yard a long time ago. It is incredible they are using these aircraft on transatlantic routes. Very little leg room. Very small overhead bins. The flight HEL-WAW-HEL a completely different story. New aircraft. Started to board early to allow everybody lots of time to settle down. I liked that a lot. Good service. YYZ-HEL service was good too but this aircraft just spoiled it all. Return flight HEL-YYZ was oversold and I ended up going on LH the next day. The ground staff handled it all very well. I cannot recommend Finnair on the Toronto route because of the aircraft they are using.

3 hour flight from Helsinki to Manchester in business. The reason we pay extra for business is that we need room to work, I couldn't even turn over a page of a newspaper without putting it in front of the guy next to me. This is not business class and to describe it as such is simply misleading. Back to Lufthansa.

STO-HKG return BKK-HKG via Helsinki both ways in Business. Short leg flights were fine with good service. The food on the leg to HKG was not so good even though I normally like Finnair food in BC. Much better on the flight out of BKK. Nevertheless the best thing were FA's on BKK-HEL leg who made this night flight very pleasant.

Last leg of an eurotrip, HEL-HKG, in economy of an ageing A340-300. Too many economy seats cramped into the cabin - I'm not a large person by any standard but when seat in front reclined it was all over my knees. A tiny size entertainment screen, limited video-on-demand, 2 out of 10 programmes worked. Last time I've seen anything like this was in early 1990s. Will avoid Finnair until they have modernised their fleet!

Helsinki-Delhi return on A330-300. Almost new plane, nice service and clean cabin. Improvements are needed on the catering side for long-haul flights.

Five of us travelled, none of us got vegetarian food going to or back from Helsinki and Vilnius. We called American Airlines twice, they confirmed that request for Vegetarian food was placed, but when we asked for it onboard, they said that they didn't have it in their system. Coming back two of us were directed to Los Angeles instead of Chicago, spent 1 hr fixing that problem, then they separated us to 2 different planes. We found out that instead of 1 stop in Helsinki we will have to stop in New York and there will be 6 hrs wait. So instead of regular 12 hrs trip, we had 18 hrs trip and almost no food. We were all seated separately and they could not change seating even for me and my husband to sit together although there were few empty seats. My husbands seat control unit for TV, light and etc. wasn't working.

I was expecting big things from Finnair after looking at the web site and watching a video presentation at Manchester Airport. The reality was nothing like the presentation. I landed in Shangai and have never been so exhausted. The seating is the worst I have flown for a business class flight and the thought of flying home with Finnair fills me with dread.