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Finnair Passenger Reviews and Finnair Customer Trip Reports



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Finnair Customer review :  17 September 2012 by Peter Attenborough    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My family was very disappointed flying 13 hours with Finnair, uncomfortable seats, entertainment system did not work nor did the overhead lights. It was difficult to get any sleep on the overnight flight. General feeling of lack of care. Poor in fight service and really poor food, below average. We fly a lot around the world on different airlines and this was the worst fight we have been on.



Finnair Customer review :  12 September 2012 by P Schweizer    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just arrived on AY 070 from HGK in to HEL and am just enjoying the Finnair Lounge in Helsinki before my onwards journey to Hamburg. Was seated in AY's business class cabin in seat 4H on A343. Plane on the in and outside spotless and the business class cabin in immaculate condition. Well presented looking cabin crew took excellent care of us in a packed business class cabin without being obtrusive. Skipped dinner as flight leaves HKG shortly after midnight and had a filling meal in the CX lounge in HKG. Breakfast a bit bland but sufficient. If AY could just upgrade their A343 business class seats to full flat beds. Arrived in to HEL 30 minutes early and transit clearance a breeze. AY Lounge in HEL a delight.



Finnair Customer review :  12 September 2012 by Azlan Hashim    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took the afternoon flight from Helsinki to Warsaw on the 10th of September. The check in agent was kind and did her job well. The same kindness was shown from the lady who handled the departure gate alone. She was generous and offered me another seat where I was able to have the whole row alone. The onboard service was good and crew smiled a lot. There were a lot of verbal interaction between cabin crew and passengers. The announcements from technical crew were loud and clear. This was my second flight with Finnair and they did not disappoint me.



Finnair Customer review :  24 August 2012 by G Snedden    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN - HEL. Flight departure was delayed according to ticketed departure time. Entertainment system did not work nor did overhead lights. Seat offered no support and was uncomfortable after 10 minutes. Row spacing meant that it was not possible to stretch legs out under the seat in front. Consequently, it was difficult to get any sleep on the overnight flight. Hand basin taps in toilets did not work for most of the flight. The fresh pot of coffee was served cold.



Finnair Customer review :  23 August 2012 by D Tse    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAN-HEL-HKG. Finnair has adopted a 'budget' approach to food and drinks on European flights, but there was a complimentary food pack (biscuits, crisps and tea) on the MAN-HEL journey. Flew out to Helsinki on a good day - early arrival, few travellers, extremely smooth transfer. Embraer 190 is perfect - quiet cabin. HEL-HKG journey was decent. Food could be a bit more delicious (per personal taste) and the available choices of music could be more varied. Two things that I have long missed as a traveller in our cost-cutting aviation industry: spacious washrooms and warm, comfortable cabin temperature. I found both on Finnair. It seems to me they are cutting costs without losing their customer-oriented attitudes - also to mention the friendly, courteous crew members.



Finnair Customer review :  17 August 2012 by Phillip Watson    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LON-HEL-SVX. Flew Finnair a couple of years ago on the same route and I am sorry to say that the quality has dropped even further. No inflight entertainment or anything to help keep the kids occupied. I asked if they had any children activities and was told they didn't do it anymore. The quality of the food is poor, for the price I paid I don't think a cold chicken curry sandwich is acceptable. You can of course get nicer food but you have to pay for it. Inflight service on the Helsinki legs was inadequate. I needed to get some water for my boys and my call light was ignored, when I finally asked I was told to wait until the trolley came through. The plane only had 2 toilets and when my oldest boy needed the toilet there was a long queue, my wife asked to use the business class toilet and after several curt refusals he allowed to use the toilet. There was a general feeling of a lack of care from the IFA's on the flights, as if we were annoying them by being on the plane. Service on the Helsinki - Ekaterinburg legs was better but no more than adequate and nowhere near the high standards I was expecting. Finnair is taking on a lot of elements of budget airlines in its ethos and this is starting to filter through with poor in flight service and really poor food.



Finnair Customer review :  17 August 2012 by Niko Herlin    (Finland)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Helsinki (HEL) to Toronto (YYZ). The route is flown by a B752 aircraft in leisure configuration. Legroom is inexistent and insufficient, there is no personal in flight entertainment system but some very small monitors above every 5 rows or so. Food quality is below average and only one glass of wine or beer is offered for free. Avoid this plane type if possible.



Finnair Customer review :  17 August 2012 by A Karjalainen    (Finland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew From Helsinki to Paris on A321. Great service on this morning flight! Very friendly and smiling crew. Tasteful morning sandwich with coffee. Fresh and modern cabin and good seats.



Finnair Customer review :  10 August 2012 by B Soleymani    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YYZ-HEL-ARN-HEL-YYZ. Boeing 757-200 between Toronto-Helsinki. I am aware that other airlines also use these smaller Boeings for equivalent routes between these smaller European capitals and US. It was first time I flew this type of aircraft on a transatlantic flight. I found it to be small, packed and the fact that there was barely any inflight entertainment system on board didn't maker the 8-9 hr flight between Toronto and Helsinki any better. The flight itself was, however, very smooth and Helsinki airport is excellent for someone who likes quick and efficient transfers.



Finnair Customer review :  9 August 2012 by Robert Lee    (Singapore)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-SIN in July 2012 was a terrible experience. Delayed 2hrs where we sat inside the plane waiting. Then the seat didn't hold, it looked old. The screen was scratched and tiny. Many times the films didn't work properly. Next the food came really late and it was horrible - served with plastic utensils. No in-flight package on top was a bit too much. Really need to get up to speed.



Finnair Customer review :  9 August 2012 by Fred Püss    (Estonia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Tallinn to Berlin over Helsinki-Vantaa last fall, which was my very first experience with Finnair. The flights were nice and hassle-free, even if the Airbus A319 and A320 aircraft were a tad older. Flight attendants were friendly and attentive, food and beverages were also very good. In short, Finnair is offering a good service with modern aircraft and friendly crew.



Finnair Customer review :  8 August 2012 by Tapani Utunen    (Finland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-SIN-HEL on A340 in June-July 2012. Haven't flown with them for 4 years, because competitors have been cheaper on long haul. Flights packed to the last seat but both flights on time, two hot meals served on this 11-12 hr flight, pleasant and adequate service by a Finnish-Chinese-Malay cabin crew and the IFE worked well on both flights. However, there is room for improvement on this 4-star airline: Meals from Helsinki Airport flight kitchen are bland and cheap, quite the opposite on the SIN-HEL leg with tasty chicken or beef plus a proper hot breakfast IFE is too limited. A wider range of newer films are needed. No overnight pack (socks etc) which is a standard on many airlines. The price was right this time and we felt it was good value. Moreover, their new uniforms are quite classy. When the price is right, Finnair will be considered again, although they are clearly behind many other 4-star airlines (LH, TG, TK etc.).



Finnair Customer review :  7 August 2012 by A Crossman    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-HEL-BCL-HEL-BKK in business class. A330 business cabin BKK-HEL was spacious and the bedding comfortable. Quilts provided are not your typical itchy wool type quilts. Flights generally on time. Baggage allowance of 2 pieces up to 23kg each was favourable. 10 hour long haul flight was comfortable and service attentive. Requests for further drinks were met with a polite smile and efficiency. Self service area in the galley had enough treats. IFE on the long haul product is not as fancy as that on other carriers, but had ample selection for the relatively short long haul sectors. A320 product within Europe includes business with a 3/3 layout with the middle seat kept empty. Drinks a plenty on this service as well, and champagne served when the BCL takeoff was delayed by 20 minutes. Staff attentive and friendly. Overall a pleasant experience. Within Europe I find their product consistently better than a lot of their competitors in business.



Finnair Customer review :  2 August 2012 by David Carmichael    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We traveled from Singapore to Helsinki on the 20th July 2012 on flight AY 82. We had row 56, the last row. We were advised the entertainment system was not operating just as we took off. This was a 12 hour flight and no entertainment. As we were in the last row we were fed last and there was only one option which contained things I don't eat. We are flying back to Singapore on Finnair in October and are dreading it.



Finnair Customer review :  2 August 2012 by J Kuzma    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AY832 from Heathrow to Helsinki. Flight left and arrived right on time. In economy class we received a curry chicken sandwich and choice of various soft drinks, juices, coffee, tea. Good service. No inflight entertainment. When we got to Helsinki, we all had to wait for the transport bus - took a few minutes to get to the terminal, and everyone has to go through immigration (took about 3 minutes).



Finnair Customer review :  2 August 2012 by Eelco van den Heuvel    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-HEL-JFK and HEL-BRU. Very competitive price for transatlantic flight. Totally unnecessary to pay 8 and 20 euros for seat reservation on respective European and transatlantic flight as there are options enough during online check in. Food ok, friendly crew. Especially liked the Embraer 190 with great legroom en cool blue interior. Would definitely fly again.



Finnair Customer review :  23 July 2012 by M Utecht    (Finland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew last week from Helsinki to Hamburg in Business. The Finnair Lounge is always nice but quite crowded as it's the only one for the schengen flights. But you could tell it's July and holiday season as quite empty. Buffet good and tasty. Onboard the Embraer 190 is quite small but service was really good. Was surprised to see that no menu cards were offered. Would have been nice to know what we were eating. No starter as well. The main course was quite tasty and the dessert but was very small. Otherwise flight went fine.




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