Finnair Passenger Reviews and Finnair Customer Trip Reports

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FINNAIR customer review :  25 November 2009 by M Pajunen   (Finland)

Finnair business class Tokyo-Helsinki one way, on a A340-300 aircraft. Great meals, Japanese and Western choices. For some reason the meal service was rushed every time, yet business class was not full at all. A good selection of wines and other drinks. The angled lie-flat seat wasn't the latest generation, though comfortable enough for sleeping. The personal tv was modern with a wide touch screen, but the film and music selections were rather limited. The crew was mixed Finnish-Japanese, very attentive service, with the sense of humor.

FINNAIR customer review :  23 November 2009 by R Rouse   (UK)

MAN-HEL-HKG return in Economy for £309 is the best price I've had this year, normally fly via AMS but very impressed with Finnair. It's simple but efficient. Transfer about an hour in HEL, however we were 30min late and still managed transfer without any hassle. The airport is setup for transfers, and the airline waits for late inbound passengers, and ensures that bags are onboard. The terminal is small so no long walks between gates, and no security again when coming from UK and going to Asia, but security when coming the other way. In Economy the service was excellent and quick, you have a bottle of water in your seatpocket when you board, and seats are fitted with power sockets. Food is bland and didn't have a choice, just vegetarian. Selected an extra legroom seat at online checkin which was good, no charges. Hard alcohol is charged extra, but wine, beer etc inclusive.

FINNAIR customer review :  17 November 2009 by Peter Lukassen   (Netherlands)

DUS-HEL-DUS an okay trip.Enough leg room for 2.5 hour. Service in terms of food and drinks was what you expect. Staff friendly. Special meals were provided. HEL-HKG-HEL good legroom and tickets were a bargain. For economy class there is enough leg room, even when the seat in front is reclined. LCD screen still visible too. Service was very good. I knew that wine and hard drinks were not for free, but I don't care for that, so no problem. During the flight the staff offered regularly drinks. Special food were provided. Going to Hong Kong the food was eatable. On the return however, the food was horrible.

FINNAIR customer review :  26 October 2009 by J Andrews   (UK)

Heathrow-Helsinki-Kansai, Economy class. I went with Finnair because they were the cheapest ticket, I wasn't expecting much but pleasantly surprised. Seats were a little uncomfortable and the food was absolutely vile, but everything else was fine.

FINNAIR customer review :  26 October 2009 by Olga Ailawadhi   (Germany)

Business class Frankfurt-Helsinki-Delhi-Helsinki-Frankfurt. Very good but not excellent. Long distances flights are great but short distances flights planes are not so good - uncomfortable. Good food to choose and variety of films to watch. British Airways are better.

FINNAIR customer review :  26 October 2009 by G Monaci   (Netherlands)

AMS-HEL-VNO return flight. Online check-in both ways. Very cheap flight. Friendly crew and decent food.

FINNAIR customer review :  24 October 2009 by K Childs   (UK)

Manchester to Hong Kong return Economy Class. Manchester to Helsinki on time, good meals, and attentive crew. Helsinki to Hong Kong with good food, pleasant crew, decent legroom and relative comfort for economy seating on A340. The entertainment offered only a limited amount of choice and there were no free snacks between meals. Hong Kong to Helsinki suffered a delayed arrival, but the flight to Manchester was held so the 16 connecting passengers and luggage all made the connection.

FINNAIR customer review :  9 October 2009 by T Vuola   (Finland)

Helsinki-Moscow-Helsinki: uneventful, but easy flight in an Embraer plane, which is quite cramped, including the business class too. In tourist class the meal included a small bread roll and coffee or tea or other drinks. Friendly staff in the air and in Helsinki, normal unfriendly staff in the Sheremetyova airport (where you need to preserve a lot of time both ways).

FINNAIR customer review :  9 October 2009 by M Laine   (Finland)

HEL-MAD in Biz Class. Check-in done by SMS at home which was a good thing as queues even for bag drop at HEL airport were incredibly long. Only one C-class counter open and the sour lady did not say a word, only handed the baggage receipt without smiles. No fast track for premium passengers so waited 40 minutes in line for security. Lounge crowded and all tables filled with empty cups and plates from previous visitors. Boarding through a bus gate and five minutes to STD was still at the end of boarding queue. Flight further delayed due radar issues at the airport, not Finnair's fault, but information not forthcoming. First drink provided 1h45m after STD. Would have appreciated a glass of water (or champagne) during the wait. Seat 2C on A320, showing its age a bit, but ok legroom. No choice of meals, a bland chicken fillet in a droplet of unidentified sauce and undercooked root vegetables. Luckily champagne and wine freely available, even though had to go to the galley to ask for refill. No IFE apart from AirShow on drop-down screens. Frankly not that impressed. The ticket cost around 1K Euros and did not feel it was value for money. Best part was the cabin crew who were very senior, but polite and professional.

FINNAIR customer review :  10 October 2009 by Barbara Pellow   (UK)

LHR-HEL-PVG Business Class. LHR-HEL flight OK but dull and very basic lounge in LHR. HEL-PVG, little personal attention from the crew, meal choice offered as it was served. Seat comfort okay - but wish Finnair more upfront about Lie-flat seat being angled. Terrible sleep - cabin lights could not be dimmed (technical fault) and crew spent whole night refurbishing stocks in the galley (I was in 6A right next to it), chatting, moving trolleys from rear galley etc. Made no effort to allow passengers any peace - even after I requested a bit of quiet! Ear plugs good as useless. Will avoid flying with them in the future - good price or not!

FINNAIR customer review :  8 October 2009 by O Houba   (Czech Republic)

Prague - Helsinki economy class. Online check a breeze. Lunch of good quality, 3 rounds with drinks through this 2 hour flight. Attendants helpful and polite. Return journey two days later and it was much the same. Would not hesitate to fly Finnair again.

FINNAIR customer review :  1 October 2009 by C Horst   (Germany)

Berlin to Osaka and back. Long haul flight with friendly, attentive service, good choice of food and drinks. Individual DVD players and DVDs were provided. Seats have a bit of an angle. Downside are the lounges in Helsinki - long haul ok, Schengen lounge overcrowded and bad standard.