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Finnair review - by R Edgars
30 July 2006
RIX-HEL-JFK-DCA and back. Flight from Helsinki to New York was in
Business class, the rest in Economy. A very good experience. MD-11 was
old but with new angled lie-flat seats. Service was attentive and warm,
food and wine excellent. The only thing - they have to improve their
IFE.
Finnair review - by D Griggs
30 July 2006
What has happened to Finnair. For the last 6 years I have been flying
from Manchester to Helsinki onwards and have seen standards drop and
prices increase dramatically in the last year. What used to be in my
opinion, the best airline with smiling cabin staff, good hot food,
comfortable planes with plenty of leg room, has now reminds me of
Ryanair. The newly introduced small plane from Manchester is horrid,
cramped and terrible cold food. Also only one flight a day now - maybe
due to the drop in standards and the huge price hike. Furthermore, the
flight from Oulu (14.15) is always late, frustrating to wait for an
airport bus to the terminal, then leaving a dash through Vantaa Terminal
Gate 17 to Gate 31 (I have asthma), to catch the 16.00 to Manchester.
Last week I only had 10 minutes to do this! Also it would be nice to get
one's luggage at Manchester Airport and not have to wait three days for
the luggage to be delivered to my home.
Finnair review - by Nigel Barnsley
30 July 2006
In answer to John Eastwood's question, according to their website,
Finnair have bought a 295 seat A340 (presumably 300), second hand, from
Virgin Atlantic to operate on their Helsinki - Shanghai route. In my
experience of Virgin, assuming that the seat configuration remains the
same, this means that things will be just as cramped as on the MD-11s.
Apparently the long term plan is to replace all the MD11s with brand new
A340s, but over what time scale is not clear.
Finnair review - by John Eastwood
24 July 2006
HKG-HEL-LHR-HEL-SGN on MD11 for long haul and A319 short haul within
Europe, found MD 11 to be very tired and cramped with little to offer as
far as entertainment concerned, crew were pleasant and food likewise but
after transferring from QF from Mel found this to be a step down in
quality but for the price I paid it was ok, found Helsinki Vantaa to be
a great little airport typically efficient and clean, Airbus flight from
HEL-LHR-HEL was interesting with nose camera showing live fed of takeoff
and landing. Overall not too bad but MD11 option would make me question
this airline for future long haul, I am not aware of any plans to
upgrade these aircraft ?
Finnair review - by Leif Olvirsson
24 July 2006
I am an American Airlines Platinum member and experienced in using BA
and Cathay Pacific from Europe to Beijing and Hong Kong. So I thought I
would try Finnair for a change but still within the OneWorld scheme.
London/Helsinki is just fine. Then the woes begin. Finnair's MD11s are
old and shabby, the onboard facilities are dismal and the food is
appaling. I have not been so cramped on an economy flight in years -
though the crew were not too bad everything about the Finnair experience
on an MD11 is awful. I complain only because they seem to have the
deluded idea that they are genuinely competing, or complementing even,
with the premier players such as BA, Cathay (not to mention Star
Alliance airlines like SQ and TG) Never again. For me its back to the
real airlines.
Finnair review - by Marilyn Harper
24 July 2006
I travel three or four times a year from LHR-HEL-JYV and always
experienced great service. Always someone to hand to explain or guide
you and staff are very friendly. Planes are clean and the food very
acceptable. The flights are not cheap and I have paid between £190 and
£342 - I'm prepared to pay extra for good service.
Finnair review - by Etienne Bock
18 July 2006
CDG-HEL-TKU-HEL-TKU in economy. Once again I'm very satisfied with Finnair service. Both
international flights were operated by new aircrafts (A-321) that were very clean and quiet. I must
say the seat pitch and the legroom (in economy) are the biggest I've experienced. How
pleasant! Crew was friendly and efficient and realy did their best to accomodate passenger's needs. Meal were
tatsy but lacked of quantity, only a pasta main course and a chocolate. IFE is also very good with
take-off and landing video. Domestic flights were operated by a pretty noisy ATR 72. No inflight service on those flights since
they're only 25 min long but FA are offering sweets to prevent ear pains.
Finnair review - by B Coleman
10 June 2006
Flew AY for the first time DUB to HEL return. Both flights departed and
arrived on time, the aircraft was an A319 which appeared relatively new,
with excellent legroom even in the back of the plane, inflight service
was very good. The only purchase requirement were either spirits or
champagne. The cabin crew were efficient and friendly and carried out 3
services on what is a 3 hour flight approx. Would fly with again, though
there ticket prices are not the cheapest, you certainly get what you pay
for and are treated like a human being as compared to the treatment on
some of the low cost carriers. All in all an exceptional experience in
economy class.
Finnair review - by Bruce Dale
22 April 2006
I flew AY for the first time. The flight was between Singapore and
Bangkok. The main problem was that although the Changi Airport website
says that AY offers early check-in from 10;15am, this is not the case. I
checked AY's website and they don't mention what time check-in opens.
Not only did we get to the airport too early (around midday) but we also
wasted an hour trying to find out what was going on. Not a good first
impression. Still, my partner and I made the most of the situation with
a laugh and came back at 6pm. Although I am a oneworld sapphire level
frequent flyer, no lounge invite was given to me at check-in (which
caused more delays there) and our seat allocation had been moved from
double unit to a triple unit, meaning a dreaded middle seat. AY has
still not responded to my e-mailed complaint on this matter as it was
well below expectations of a quality carrier. Still, once we were
airborne, it would be hard to fault the smiling, multi-lingual crew from
Thailand and Finland. The food was edible and the right amount for the
time of night too. The seating on the old MD-11s is very cramped
however. Despite the problems I'd fly them again short haul. Their
product looks too outdated for a long haul journey.
Finnair review - by Marc Paquet
7 April 2006
Flew Finnair from Helsinki for a same day trip to Rovaniemi . The
morning flight left Helsinki at 08h, and the return flight departed
Rovaniemi at 18h. My comment is regarding the "meals" we were served on
these 2 flights. The morning meal was probably the worst meal I ever
had on a commercial flight: a very thin slice of white cheese stuck
between 2 pieces of white bread, a cup of water, hazelnut cereal bar and
coffee/tea. I guess this could pass for breakfast, but the really
unpleasant surprise was that we got exactly the same menu on the return
flight, when I was expecting "dinner"! Finnair charges 215 Euros for
2h30 min. of flying time (round trip): one would think that for that
amount of $$, they could do better with the meals. Apart from the meals,
everything else was fine.
Finnair review - by Linda Gallagher
7 April 2006
I have travelled four times in Finnair business class, LHR - Beijng and
BKK - LHR in 2004 and LHR - BKK - LHR in December 2005. The largest
factor in my choice of carrier was price. The 2004 flight cost £1,400
and last year the flight cost £1,500. Flight prices obviously fluctuate
but British Airways or Thai Airlines could easily be £1,000 more if not
double. At Heathrow, check in is managed smoothly by British Airways and
Finnair passengers use BA lounge facilities. All four of my flights have
been via Helsinki, all left on time and the connections were very
conveniently timed (about an hour wait). Transfering in Helsinki
literally could not be easier, each time i stepped off one plane to find
my next flight was departing from a gate 20 metres away. The inflight
experience is mixed. The cabins are comfortable, in good condition and
provide a very generous seat pitch. Unfortunately the seats are not flat
beds and indeed do not recline quite as far as i would have liked, which
was frustrating as there was plenty of room for further reclining. I
believe that flat beds are set to be introduced however. The food
served was a bit hit and miss and i have to say one or two of the dishes
i was served were quite unidentifiable. One was a violent burgundy
mousse type substance for instance. The wine is to die for though and in
fact i think on my last flight i was served one of the finest wines i
have ever tasted. Entertainment also should be improved, there is
limited choice on each flight, i think only two English language options
which i generally found a bit too alternate. I did see some films i
would have liked to have watched in the inflight magazine but sadly i
was not flying to the right destination. On my last trip i did not use
the entertainment facilities at all, although i was not unduly troubled
as it was an overnight flight. Flight attendants are charming and
provide excellent service.
Finnair review - by John Duffus
25 March 2006
I regularly take Finnair's C class between BKK and HKG and have always
found it excellent value for money. The cabin decoration may be a bit
dated, but the service is never less than very good, the meals - and
especially the wines - better than on most other airlines, and the new
lie-flat seats extremely comfortable (although few will use them on
short sectors). I can never understand why C class is rarely full.
Finnair review - by Alexander Lindley
20 February 2006
I have been flying with Finnair for over 14 years (twice yearly); always
the same route Vienna - Helsinki - Joensuu (central/eastern Finnland) -
Helsinki - Vienna, and have always enjoyed it. I have rarely experienced
delays with this airline - even in blizzard conditions at Helsinki
Airport, Finnair will generally always deliver its passengers to their
destination on time. Plenty of legroom, satisfactory in-flight
entertainment, and very attentive flight-attendants!. I was amazed.
Finnair review - by Fiona Walker
18 January 2006
Economy from London to Helsinki then Kittila (top of Finland) and return
on Finnair in December. Everything okay. Not very long flights and
food was fine for that. No TV entertainment though although they do
have the screens. Flight from Helsinki to Kittila was free seating and
so you need to be there early and standing unless you are older or have
young children in which case they let you board earlier than others.
Finnair review - by Julie Uhlen
30 December 2005
BKK-HEL-OSLO. I have to say that the service was terrible and the plane
was cramped and extremely uncomfortable. Once we boarded the plane at
BKK (having flown from Sydney) we found our seats already taken. The
crew weren't interested, in fact they were quite hostile. We didn't want
to be separated, as we had our 4 yr old son with us. They eventually
found us other seats. The children's meal we had ordered months earlier
did not exist, and the inflight entertainment was a joke- no individual
screens and no headphones provided unless you hassled some air hostess
who didn't show up until you'd given up hope. In fact, the crew
disapperared as soon as they'd thrown the food at us. We weren't offered
any drinks, and it was very surly service indeed. The food was
disgraceful!!! How can they even call it food? It's a long flight, and
it's unbelievable that they expect passengers to sustain themselves on
very little, dried out scraps of food. My small son was hungry, and they
showed complete disdain at our request for a sandwich. Having read the
other comments on this site, it's clear the only passengers this airline
are worried about are business class and above. I would NEVER recommend
this "airline" to anyone- except maybe my worst enemy.
Finnair review - by Audun Tønnesen
30 December 2005
Helsinki - Guangzhou, return economy class. Both flights were fully
booked. Nice crew, half of them cantonese / mandarin-speaking. Meals
were effectively served and cleared, and water was offered at punctual
intervals. Each seat equipped with blanket, ear-plugs and ear-phones.
Acceptable leg-room, even when sleeping and reclining (I'm 182 cm.
tall). The service-level is basic and no-nonsense. So, what more can one
ask for on economy class? Very good value for the money. Wishes for the
future: better screen displays.
Finnair review - by Sandro Bouchat
30 November 2005
Finnair has new and well equipped aircrafts operating on the european routes.
But this is a another story on the Europe-Asia routes. Not only a travel in distance, this is
also a travel in time. Back 10 years ago. They operate tired MD-11 machines, with central-shared
screens and scheduled movies. The comfort also meets the expectations of the beginning of the 90's.
The crew is quite reserved, having difficulties to smile and being attentive.
Finnair review - by Mikael Fjaellborg
21 November 2005
BKK-HKG return. Excellent lounge in BKK (Qantas Club), HKG offered Dragonair lounge
wich was less competitive. Attentive crew of 4 in Business class and inflight catering superb on a
short (2+ hours) flight. Had a nice steak out of HKG and plenty of drinks offered. Old seats though,
but will be replaced in December according to their inflight information. Flew SWISS F-class
between BKK-SIN a month earlier and have to admit that Finnair's service is above SWISS - despite flying
C-class with them.
Finnair review - by Tien-Lun Yao
12 November 2005
FRA-HEL-PVG return in C/J-Class on old configured MD-11. Crew was very
nice and experienced. You never had a feeling to use the call-button as
you always know someone will come in the next minutes to see around.
Seats are outdated but will be replaced soon. IFE is also outdated but
PTV (one set per MD-11 for 42 J-pex) is available on request - but
should be also changed with the new seats. If you get the PTV it's a
great library. DBML-meal ordered but from Helsinki you get always one
option of the regular menu which was declared as DBML. From Shanghai it
was very special and good. Only boarding for C-/J-pex is not well
organised as there is no pre-boarding available. Lounge in HEL jam-
packed due to scheduled departures around special peak-hours. Very
professional handling of customer's comment - not like LH.
Finnair review - by Tapani Utunen
23 October 2005
Helsinki-Warsaw-Helsinki (MD83/MD82) mid-October. These older planes
were surprisingly clean & quiet both ways and I was happy to get a snack
plus two rounds of drinks both ways: wine, beer, soft drinks etc. What I
really like about Finnair´s hostesses is that they are not the youngest
or the most over-energetic among airlines, but these adult ladies know
what good service is: smooth, efficient and polite in a Nordic way.
Finnair review - by Antti Leinonen
20 October 2005
As a vegetarian passenger, one thing is certain of Finnair; No matter
how many times you verify your special diet when ordering your tickets,
the plane never carries your food. The cabin crew usually isn't that
much interested in trying to compensate for this either, some have
offered bread instead, which is of course a nice thought but hardly
makes up for a missing meal on a longer flight. Also, finnair tends to
pack passengers (or the seats) rather tight for us poor people not
flying in the business class, so a person say over 180cm tall won't fit
to sit comfortably.
Finnair review - by Ivar Foss
7 October 2005
We flew Oslo-Helsinki-Beijing 13 Sep and returned Shanghai-Helsinki-Oslo
23 Sep, both flights in economy class. We were part of a group, but with
individual check-in. My wife is very afraid of flying, but it was not
possible to book a seat in advance. Booking was not open early in the
morning as the Finnair office had told us. Getting a good seat for her
was only possible after long (and in Shanghai unpleasant) discussions.
Onboard, cabin attendants were not interested in passengers, and
the food was dismal. The toilets, especially from Shanghai, were
disgusting - filthy and no toilet paper. No more Finnair for my wife!
Finnair review - by Ian Assumption
2 October 2005
New-York-Helsinki-Singapore as part of a round the world QF/AY Business
class fare. Was very impressed with the food, wine and service (the
wines, in particular, which come with their own large menu, were
excellent), although the seats were uncomfortable after the Qantas
Skybed. The MD-11's are shoing their age (inside and outside). The new
flat-beds on AY will be interesting. The outbound flight from Helsinki
was delayed by 2 hours after an aborted take off (fuel light went on)
but this problem was addressed very professionally and dinner was served
on the ground while the problem was investigvated.
Finnair review - by Timothy Hung
13 September 2005
It made me unforgettable after taking the flight of AY. On 30 Aug
morning, I together with my wife took the flight from HEL to MUC at
0755. When we arrived HEL airport, the queue for check-in was so long
that you would afraid you'd miss the flight. One of the ground agent
informed us to use the self check-in service and then queue for
languages check-in. However, she only had 2 counters for the self-
service passengers. We needed to wait for more than 30 minutes to
check-in our languages. After our vacation in Europe, we took the
flight back to HKG via BKK. The flight was delayed. During
the flight, when I needed service by pressing the servant button, nobody
would respond or just came to your seat to turned off the "call light"
only. How can a national carrier have such poor service. The management
of Oneworld needed to reviewed their members' service otherwise, their
competitor, Star Alliance would beat them in the future.
Finnair review - by Jon Matthews
13 September 2005
Hong Kong - Hel - Hong Kong Business Class. Wonderful service and choice
of food. On the outbound flight MD11 didn't have in seat screen so
after the meal we were offered our own dvd player with own book of
movies to watch, excellent. Seats not upgraded and didn't recline fully
but made more comfortable by the duvet and pillow offered. Helsinki
business lounge also excellent. Return flight on different MD11 with
very large in seat screen and better recline on the seat, food again
very good and all staff great! Stopped in BKK quickly, the easiest crew
changeover I have seen for a long time, no bother to the pax, very
impressive.
Finnair review - by Fiona England
13 September 2005
HEL-LHR-HEL Business. No seperate queue for Business on boarding, and no
pre-flight drinks offered. A320, 2 larger seats with space in the
middle ABC and three seats DEF as in economy but no one sits in the
middle. Food was not great and no choice offered. Only overhead
screens to watch and no headphones so you had to read the subtitles.
Business check in was seperate at LHR Terminal 1 and you had your own
departure gate and duty free shop, BA lounge was superb as was the HEL
lounge. Economy I noticed have to pay for drinks.
Finnair review - by Chris Belton
23 August 2005
Had the most dismal C class flight with Finnair flying from Hel to Sin 02/08/05.
Flight delayed 3 hours with out any explanation. Once onboard, staff were determined
to follow their training offering food at 4am. Seemed nonplussed and unable to cope
with the fact that maybe we didnt want to eat. It's a shame that Finnair obviously
train automatons. Needless to say we changed return bookings to BA.
Finnair review - by Daniel Senn
22 August 2005
LHR-HEL business class.
Since it was an evening flight we have been served cocktails and then followed by
dinner. Finnair has always not run of the mill food. Had some deer meat balls with
mash. Very good and sufficient. Hostess was very hospitable and friendly and kept on
topping up wine, water and bread rolls. Comfortable seats and short films for
entertainment. Flew AY many times in the past and never a bad flight. One word of
caution - at LHR two AY flights leave at the same time. AY at 18.05 and BA with AY
codeshare are 18.00. Both are code share and both leave at the same time. Was waiting
at the wrong gate until the agent checked my BP and directed me to other gate which
was quite a distance to run with in minutes.
Finnair review - by Reece Henry
19 August 2005
HEL - BKK : Was like going back in history on these older style MD-11. Flight in economy was
poor with no food selection and in flight entertainment old style monitors. The plane was neat
and tidy but the MD-11 is a noisy jet making sleeping difficult. Attendants disappear straight
after serving dinner and only return just before breakfast is to be served. It was nice to be
jumping back on a Qantas 747 with the interactive media entertainment for the rest of the trip
to SYD.
Finnair review - by Gareth Bronkhorst
19 August 2005
LHR-HEL-CPH return in Business Class.
All flights we had were very good. The cabin crew are very friendly and helpful. on the CPH-
HEL sector we were the only passengers in Business Class, so we had amazing service, with our
Champagne Classes constantly being filled. I would recommend Finnair as I had a very good
experience with them.
Finnair review - by Kim Vainionpää
8 August 2005
On MD-11, Finnair places Y-ticket buyers (full economy price) to that better,
middle section class and also there is possibility for these passengers to have
business class seat if available. But any cheaper tickets Bangkok flights,
passenger with Suntours agency, are placed rear section with narrow seat and poorer
meals. Finnair have to renovate their longhaul fleet to this century. In economy
class only wine, beer and sparkling wine plus refreshments are offered free.
Alcohol drinks costs 5 EUR each. If they continue that policy, meals would cost too
and thats very down side in service.
Finnair review - by Marcus Weiden
8 August 2005
Return flight Helsinki to Oslo. A comfortable Airbus 319 with good legroom,
friendly service, free snack with free wine and coffee on this short (1h15min)
flight - and the cheapest ticket available that time. Finnair is one of the few
companies who serve free food and wine/beer on their European flights, perhaps next
time you could try SAS for example which serves nothing for free.
Finnair review - by Kim Vainionpää
3 August 2005
We took return flights by Finnair to New York JFK in March. Was disappointed to
be sitted at rear of economy class of MD-11. Rear economy class has 10 seats in a
row as they have 9 seats in middle of the MD-11 economy class. Inflight
entertainment very poor. Only BBC News okay. But you do not get personal TV in
economy class as most other airlines do have. Finnair is better in economy for
European routes - clean Airbus and good service and good legroom. But avoid their
long haul flights in economy - MD-11 is misery to be 8 to 12 hours in economy.
Never again. Cabin crew varies. Outbound flights we had to request several times
drinks - and we didn´t get any. I self pick them from rear galley, as flight
attendants seem to be vanished after first service. Inbound flight to Helsinki was
more personal and better service in economy. Next time I use business class for
long haul flights by Finnair. MD-11 sucks - very noisy plane.
Finnair review - by Philippe Gimenez
3 August 2005
Paris to Helsinki - a code share with Air France. Crew was nice but the food was
awful. I will never take Finnair again
Finnair review - by Tapani Utunen
21 July 2005
FRA-HEL in business class (Airbus 319). After Turkish Airlines two days before and
their good leg room even in economy, Finnair felt quite cramped. However, the service
made up for it: Finnish cuisine at its best, quiet & efficient service and a very
smooth flight.
Finnair review - by Miriam Sharman
21 July 2005
My husband and I flew Hong Kong and Oslo via Helsinki (Economy Class) July 2005. It
was a full flight, and not designed to accommodate so many people. The toilets are
small and inadequate requiring people to wait to use them and then having to endure
smelly, unclean and littered facilities throughout the flight. There was no choice in
food which was inadequate and overheated and dry, the choice of entertainment limited
and not easily viewable, and the staff worked to union rules in which they quickly
dished out the trays of food and disappeared until it was time to speedily serve
breakfast just before landing, and expected passengers to look after themselves in
between times.No chances for seconds on these flights.
Finnair review - by José Encinar
4 June 2005
ZRH-HEL-Turku and back in Y mid of May on an LX-codeshare and am pleased with service. Friendly
and efficient crew - A320 with good legroom and an efficient hub in HEL. Service on HEL-Turku is
basic but ok taking into account the 25 min flight time. Overall Finnair offers a good product and
is certainly my first choice for trips to this area.
Finnair review - by Sean Kyte
25 May 2005
SIN to BKK. Full meal and drink service on short flight. Meal not very tasty as appeared to be
of an Asian style, fish and rice. Would have preferred normal beef or chicken option in
addition.
Alcoholic drinks free. No PTV only main screen entertainment. Can't complain about service on this
sector but don't know how enjoyable MD11 would be on longer sectors.
Finnair review - by Pierre Pollet
23 May 2005
Paris-Beijing via Helsinki and return. Fares are the cheapest, connection
in Helsinki easy, but MD11 and crew have a long time flying! Comfort was just on
economy class, meals enough - with a good point for the drinks. However the service on board was
limited. But Finnair offers the best prices between western Europe and Beijing.
Finnair review - by A Solum
26 April 2005
Business Class - Bangkok to London via Helsinki. The airline offers excellent levels of
service, outstanding wines (esp long-haul) and superlative service on their international
services. The ease of transfer via the recently refurbished Vantaa Airport terminal and their
stunning new lounge is perfect. I understand new long-haul business class seats will be
introduced late in 2005.
Finnair review - by David Gerber
21 April 2005
The Finnair report by B.Davern 21/4/05 - was this Business or Economy? If Y class, then it must
have been a different airline to the one I flew in Feb. MIA-HEL-PVG, flights which made even a
bad day on Qantas look good! Also, were the helpful AY staff on the ground or in the air? I found
the ground staff excellent, but the FA's, well - never mind!
Finnair review - by B Davern
21 April 2005
Helsinki to Bangkok then transferred to Qantas for next leg into Australia.
Finnair could not have been more helpful at the airport in Helsinki and the service and food on the
flight was excellent. Would travel with them again anytime.
Finnair review - by Nat Khemakavat
21 April 2005
BKK-HKG round trip on Business Class (Apr 14, return Apr 16). Very good services that comparable to
SQ, CX, TG. Seats on this MD-11 are still traditional which may not be as modern as new lie-flat,
but very much OK on this 2 Hrs+ flight. Excellent wine (especially French Red) and meals.
Use Qantas Bangkok Lounge at BKK (excellent) and Dragon Air at HKG (good). I do recommend Finnair.
They have nothing to be coy with their bigger ONE World members.
Finnair review - by Nick Pisani
21 March 2005
I flew with them London to Shanghai (Pudong) via Helsinki. You get big seats, not beds, but the fare
was one third that of Upper Class on Virgin, which flies direct from London. I paid about £1400
return. Changing planes in Helsinki is easy because the terminal is so small, and it only adds about
an hour to the journey.
On board, the seat is very comfortable. The service is excellent and the food and drink way above
average. The menus are comprehensive and so is the choice of wines and other drinks. You get noise
reduction headphones and a great big tv screen all to yourself - it's twice the size of some
airlines.
The return flight was an hour late leaving Shanghai due to air traffic control problems, but it
arrived in Helsinki only half an hour behind schedule, and they managed to transfer me and my
suitcase onto the connecting flight to London, which already had "final call" on the board.
Amazing.
In short, they were terrific. And to cap it all, apparently Finnair will have beds too by the end of
the year.
Finnair review - by Jonathan Stiles
9 January 2005
The things people have said here about Finnair review - the good: smooth and efficient - and the not so
good: food that leaves something to be desired and lack of leg room - are, in the main, quite true.
I use Finnair regularly between Turku and LHR but also sometimes Turku and BKK. Once I was
travelling back to Turku on Finnair from London following a bereavement, crying silently, facing
the window and looking out at the clouds, oblivious to the usual activities of staff and fellow
passengers; at some point I looked round and one of the stewards caught my eye and in a split second
said, "Cognac, Sir?" I managed a smile and replied in the affirmative. He rushed off and found the
bottle and never left me alone after that: he kept coming back to refill my glass. I was immensely
impressed by the swiftness with which this man had read the situation and the speed of his
reaction. It is this kind of attention that secures long-term loyalty.
Finnair review - by Etienne Bock
6 January 2005
Paris-Helsinki and back in business class. After a very quick check-in I was able to use AF lounge in Paris which is comfortable. When
arriving in the plane (an A-321) a flight attendant took passenger coats and served us
a refreshment. During the flight, a very good meal was served with all the drinks that one could imagine. Seats in
C-class are 2x3 abreast seating and very wide - especially if you get the left side (seats A&C).
Before landing, the arrival gate and a map of Helsinki's airport are shown on the video screens -
this airport is one of the most beautiful I've ever seen. (It is very pleasant and convenient).
Finnair review - by Linda Gallagher
1 January 2005
Flew business class overnight flights LON - Beijing and BKK - LON. Check in efficient, friendly and
quick, access to Virgin lounge in LHR and Qantas lounge in BKK. Flight
attendants polite, friendly
and helpful throughout. Good selection of food and wine but not so good on entertainment.
Plenty of seat pitch but my biggest disappointment was that the seat did not recline very much and i
find it very hard to sleep sitting up (practically), a shame because there was plenty of room for it
to recline if only it would. I gather from other comments on this board that this is to be
addressed next year. Cheaper business class than other carriers so on the whole good value for money.
Finnair review - by Andrew Chung
28 November 2004
Round trip AY flight LHR to HEL. The plane was pretty clean, the plane had a
little smell - like sour dough bread. The interior is nice, blue and white. The
flight attendants were not talkative, but had a smile on their face. The food was pretty
good, not enough - but I am glad that I was able to get a hot meal.
The only weird thing is, the almost 3 hour flight has not headphones. They play comedy with English subtitles. For a 3 hour flight, it would be nice to have headphones.
Also their VIP lounge in HEL is very nice! Ground staff in HEL are very friendly and speak
excellent English.
Finnair review - by Bec Morris
21 November 2004
I flew Finnair recently from Singapore to Bangkok. I was surprised at the age of the crew, about my
age mid 50's. Not a problem with their age, only the manner in which they approached the customers.
One stewardess shouted " TEA ...COFFEE..." at me. Not many smiles, I felt that they were jaded with their roles.
Maybe its time to look for a role on the ground (but not in Customer Service)
Finnair review - by Pierre E. Leblache
21 October 2004
Bangkok-Hong Kong, Business Class.
This route is flown by no less than 11 carriers, including some good service heavyweights such as
Cathay Pacific and Thai. Very few airlines offer First Class, so Business is the best level of
service available in most cases.
Finnair succeeds in delivering a top notch product, with an excellent complete meal on a 2.5 hours
sector, and a truly amazing wine list - (the last time I saw a
Sauternes offered was on the now defunct AF Concorde service to New York, and Finnair's is a Premier
Cru). Seating is comfortable, though the pitch is quite average, but new fully reclining beds will
arrive in 2005. Flight attendants are ever present, IFE is good, and the service is overall
excellent. While 4 airlines depart on this route within a 1 hour period at a non-peak time (2 pm), Finnair's
business class cabin fills up with locals (very few passengers appear to be in transit from
Helsinki), no doubt a tribute to the airline's level of service.
Finnair review - by Rauno Puolimatka
6 September 2004
Helsinki to Bangkok on business class with Finnair. Because of midnight departure there is a very good dinner buffet available at the Helsinki a/p
lounge before departure. Planes are clean and staff is professional. Seats are large but old-style (non-flat); still gives
quite good rest. They will renew the seats on 2005 to lie-flat.
Food and especially vines are top quality.
Finnair review - by John Middleton
10 August 2004
I've flown Finnair business to China twice and been very impressed with the accommodation, service
and entertainment. The quiet efficiency of the friendly staff and the excellent wine list are
exceptional. I have also flown Virgin Upper Class to China and enjoyed the experience, but their
prices do not match the excellent value-for-money that Finnair business does. Helsinki-Vantaa is
also a very pleasant airport, with decent facilities and helpful staff. As a frequent visitor to
China, Finnair have positively secured my future custom.
Finnair review - by Stephan Hale
15 July 2004
Business Class, Berlin - Helsinki - Beijing return.
First time I'd ever flown Finnair, and was absolutely delighted. Every single leg was exceptional in
service (extremely attentive, friendly, and with a sense of humour, which
certainly helps on long
flights). Plane was a little older (without feeling shabby) coming back, so no in-built screens.
However it turned out to be even better: Provided with personal DVD players, with own choice of
discs. Excellent selection of very high quality meals and snacks.
Would now prefer to fly only with Finnair on future flights to China.
Finnair review - by A Sobeslavsky
30 June 2004
30.06.2004 economy from Helsinki to Berlin. Best flight I ever had, friendly, punctual, good meals,
very good.
Finnair review - by Veiko Asu
6 June 2004
HEL-BKK : good service, affordable price. Can't complain about meals. FA's were helpful and nice. BKK
check-in: the clerk changed his previous orders about my baggage causing some problems- not so
pleasant feeling. Yet, all in all, a good experience with Finnair service.
Finnair review - by Marcus Weiden
31 March 2004
Finnair flight from Amsterdam to Helsinki recently and was very pleased with the service:
professional, friendly and punctual. Their new stylish Airbuses with a good legroom put the old
Boeing 737s to shame.
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