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Finnair Passenger Reviews and Finnair Customer Trip Reports



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Finnair Customer review :  17 June 2013 by A Johansson    (Sweden)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Helsinki-Hong Kong in business. Food was a great disappointment. I am not exaggerating when I call it an economy class meal. Watch out for something they call "midnight menu" because what that means is that there is very little to eat. Finnair has decided that no traveller wants to eat a full dinner on this 10 hour flight, which I find strange. Last year they served a full dinner on this route, but now they have removed the soup, the starter, the salad and the noodles completely. The meal is just a tray with main course. If your hungry, bring your own. No amenity kit provided, but you can ask for some things. They were happy to provide me with a toothbrush, but I just think it is very strange that you have to bother the staff for every little thing you need. Not to mention the mismanagement of staff time, when they have to run around the cabin to serve the toothbrushes one by one.



Finnair Customer review :  13 June 2013 by Lee Hakka    (Singapore)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-HEL-SIN, 20.20 from CPG to HEL and the 23.55 HEL-SIN. 1/2 Hour after take off there was an engine problem and the plane had to turn back to HEL. Disembarked and was given 30 Euros for food and beverage, the Biz class lounge was closed. Re-boarded and took off 03.30 LT. Meal was served all together like economy and portion was a little small. Seat was well worn and the screen was smaller than economy class one on the new SQ/CX planes. Sitting too far away and can not make out the subtitles at time. Just before 06.00 HEL time, announcement by the captain that the same problem on the engines has occurred so we have to turn back! Landed around 07.00 HEL time. Directed to the transfer desk and was put on a SAS flight back to CPH for a SQ 12.30 LT flight back to Singapore. Landed at Singapore 06.30 on Friday so a delay of over 14 hours.



Finnair Customer review :  12 June 2013 by A Haka    (Finland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-AMS return. Our departure was during the morning hours, which are one of the busiest at Helsinki airport. Despite of this, Finnair's check-in was handled extremely efficiently, with all the check-in counters staffed. Extremely well done! Check-in at Amsterdam airport was not as efficient, with only two check-in agents present and they seemed like they're fed up with their jobs. Both flights were good with clean aircraft and very friendly crew. The pilots also kept the passengers up to date with flight information. Food was just a sandwich with a choice of soft drink. Both flights were on-time.



Finnair Customer review :  10 June 2013 by D Cross    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-HEL-SIN. Flight out of Helsinki was eventually cancelled after 2 attempts to takeoff. The whole affair was poorly handled by ground staff with passengers left to try and figure out how to how to get another flight and how to get to the offered hotel in Helsinki. This aside, the service was excellent in-flight but the seats were uncomfortable and the food was awful.



Finnair Customer review :  10 June 2013 by Dawn Tang    (Singapore)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AY82 on 19th May 2013 from Singapore to Helsinki. It was a 12hr flight. The seats were cramped, the whole plane looked old and the sound quality of the in-flight entertainment was so bad that I gave up watching altogether. I got off the plane with backache and neckache. On top of that, I was given all the wrong information about their pre-order catalogue. None of the stewardesses on-board or their ground staff seems to know the correct procedure.



Finnair Customer review :  29 May 2013 by I Hutin    (Argentina)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Stockholm-Helsinki-Madrid. The seat, space and entertainment were ok. But staff were very polite and the service was excellent, most of the crew could speak 3/4 languages. Very pleasant flights.



Finnair Customer review :  15 May 2013 by T Zhang    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return trip between AMS-HEL-HKG because of its cheap price, although slightly discouraged by the bad on-time rating of the HEL-HKG leg. I was pleasantly surprised at how new their planes are and how comfortable the seats were. AMS-HEL we had the emergency exit seats, which were very spacious and the service was fine, food was quite nice for European flights. HEL-HKG had more leg room and seat pitch than the KLM flights that I used to take. The plane was very clean and staff was friendly. Food could be better but was quite edible. I didn't pay the ridiculous 20 euro per seat to choose seats in advance, but in the end it turned out OK anyway, lots of seats left at the time of check-in. Overall, I would definitely take this flight over other flights operated by e.g. KLM or Lufthansa. I definitely recommend it. Also because Helsinki airport is very easy for transferring.



Finnair Customer review :  13 May 2013 by Sebastian Dominic    (Hong Kong)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-HKG in J-Class. A disappointing experience overall. Flight about 60% full in J-Class. Cabin looks dated and generally feels like something out of the early 90s. Definitely not at par with today's standard offerings in Business Class, especially if you are used to travel on CX, SQ and QR. The seat was uncomfortable to say the least. The food was mediocre and there was no dine-on-demand service. The crew seemed bothered and at times even amused when you pressed the call button and asked for pretty basic things like a refill. No amenity kit provided. When asked for a comb and a toothbrush the cabin crew again seemed more annoyed than helpful and after a 'quick checking' told me that there were none onboard. What more can you say?



Finnair Customer review :  8 May 2013 by Neil Holdsworth    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-TKU. Both legs had quick layovers in HEL but they worked fine. Because of the Schengen rules the distance from the connecting international (non Schengen) to domestic flights at Vantaa is quite significant, but everything worked ok for me. The domestic flights are on the old finncomm planes and you need to get a bus to them on the other side of the tarmac, but everything is very efficient and organised and hard to fault. Otherwise, after 8 tortuous months of flying on low cost airlines, flying Finnair was excellent. Friendly staff. Free coffee and water. Sandwich was quite tasty. You even get hot towels. Both international flights had extra legroom.. quick and easy check in (online) and you don't have to worry about any extra fees. Would not hesitate to fly with Finnair again if the price is ok.



Finnair Customer review :  7 May 2013 by A Johansson    (Sweden)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to Helsinki in business class on A340. Dinner service was very slow. It took more than an hour before service even started. There were not enough staff to serve drinks and food together, and refill of drinks were not offered until dinner was over. Most airlines give you some toiletries in business class, but there was nothing like that on this flight. The lavatories had soap, but that was it. No lotion, toothbrushes or any other essentials. Like many reviewers said, plane was old and tarnished. Seats are not flat in business; and still the seats were the best part of this flight.



Finnair Customer review :  5 May 2013 by E Atteveld    (Netherlands)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Helsinki to Hong Kong. The plane was old, seats were cramped, worse than you expect on a long haul flight. This was clearly under par compared to other major airlines. On a positive note, the short haul from Amsterdam to Helsinki was excellent, but this was just a short haul flight.



Finnair Customer review :  2 May 2013 by Shannon Conroy    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-HEL Seat 55A (2x4x2) on an A340. Plane was old and looked very tired. Seat was fair, not as much room as others I have flown on. Supposedly 32 inch pitch on the Finnair A340 - maybe on their newer planes. Service was average, one attendant was friendly and smiled - an older lady behaved as though she hated her job, was outwardly rude. IFE was quite poor, extremely old. Food was nice and beer was cold. Changed at HEL to another Finnair flight from HEL-CDG which was fantastic, and overall a much nicer flight.



Finnair Customer review :  2 May 2013 by M Howe    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Helsinki . Pleasant flight, very comfortable seating. Staff were friendly. Good value, I recommend it.



Finnair Customer review :  22 April 2013 by Ole Rizzo Jensen    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-HEL-PEK-HEL-CPH. Very efficient, a bit reserved but friendly, no fuss, easy transfer in HEL. Comfortable A330 on long legs. Plane delayed one hour out of PEK due to heavy traffic that gave me only 25 minutes transfer in HEL. Made it and so did my baggage! Will definitely fly Finnair to Asia again and love the human scale of HEL airport!



Finnair Customer review :  22 April 2013 by Tim Short    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam-Helsinki-Bangkok Business. Finnair get pretty mixed reviews so I was pleasantly surprised by my recent trip. The 2 hour flight Amsterdam-Helsinki was standard with the centre seat blocked, but there were only 4 of us in Business so the service was attentive with very chatty crew. Lunch was hot and reasonably tasty and plenty of drinks. Helsinki airport was really busy, but the lounge was peaceful if busy. A very limited range of food, but enough and good showers. A330 to Bangkok was new looking and very clean. With only 5 people in Business I had plenty of choice of seats. The seat converted to a fully flat bed with decent sized pillows and nice thick duvet. Choice of TV and films wasn't huge, but enough. The food was really good and tasty, if simple. Again the cabin crew were very professional and friendly.



Finnair Customer review :  19 April 2013 by D Frank    (Croatia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Three of us bought tickets from Finnair. Our connecting flight was late about 10 minutes on arrival to Frankfurt leaving us only 50 minutes between flights. We rushed from one terminal to another passing security and passport control. We were at the gate about 2-3 minutes after closing while plane was still at the gate and connected by the tunnel. Of course they couldn't let us on board. We explained the situation later at the counter desk, but we got reply that 45 minutes is enough and we had 50 between flights, so they just cancelled our tickets including return tickets and asked 750 EUR to put us to the later flight that day only to get to Helsinki.



Finnair Customer review :  22 March 2013 by J Turunen    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-HEL-HEL-LHR. Quite shocked at the decline in services with this airline. Flights were on time. Dismayed at time of booking, asked to pay for seats yet no good seats available. When checking in online all front economy rows had available seats for free. Nothing is free any more with this airline. No newspapers, of course no free alcoholic drinks anymore either. The crew seemed a little indifferent and resigned to half service. On way out no announcements from the captain which was odd. On return had to fight for my seat as the airline had moved me from my chosen seat on row 6 to row 18! Only after much arguing was I reinstated to row 5. Food was ok way out (a sandwich) but bizarre on way back - something called chicken curry salad - no sauce so very dry! Not impressed even at low fare.



Finnair Customer review :  20 March 2013 by Roger Stone    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-HEL-GVA-HEL-BKK in Business Class. Excellent flights in all respects, especially the wonderful service, food and wines and clean cabins. FAs extremely gracious and elegant and make a point of keeping eye contact. Helsinki Vantaa remarkably efficient for quick transfers and a major improvement over past years. Return GVA-HEL sector was operated by Flybe and, apart from a tight squeeze in the small business cabin, was also fine. I would rate my Finnair flights as 5-Star standard.



Finnair Customer review :  20 March 2013 by Kim Krister    (Finland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-LPA-HEL. B752 is to be avoided even for 6hrs flight. Poor legroom, old cabin and poor seat cushion results back ache. Catering poor. Crew ok and attentive for selling goods and refreshments. What they have improved now, they don't aggressively demand passengers separate waste at table tray to make job easier for crew. Both flights were ahead of schedule, luggage came in 30min which is also a slight improvement for Finnair flight.



Finnair Customer review :  20 March 2013 by S Laukkanen    (Finland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Helsinki to Funchal, Madeira, and back. Aircraft seemed old and shabby. The crew very insistently coaxed us to change seats to get more leg room for my boyfriend, yet in the new seats the leg room wasn't any better and we had to sit on either side of the aisle. Cold condensation water fell on me several times during the flight, very unpleasant. On the return flight, my shoes were ruined because of a used bubble gum that stuck to them apparently from under another seat. I have found the customer service very disappointing.



Finnair Customer review :  15 March 2013 by Y Dilan    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-HEL-VIE-HEL-SIN. Outbound HKG-HEL sector was an old A340 (OH-LQG). This aircraft is best avoided but there is no way of finding out in advance. IFE broke down but was given a Finnair shop voucher. Flight smooth, cabin clean, quiet and seat comfortable. HEL-VIE-HEL on A319's. HEL-SIN was a much newer A340 (OH-LQD). All flights on time. Service good. Planes clean. For price, QF-AY (both oneworld) is recommended over middle eastern carriers. Very smooth transfer through Helsinki which is another plus point.



Finnair Customer review :  14 March 2013 by Tapani Utunen    (Finland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-DEL-HEL on A330-300 in March 2013. Finnair has improved: both flights ahead of schedule, tasty and filling meals with an Indian vegetarian meal option both ways, good selection of IFE for a short flight (5 hrs 50 mins) on the way to Delhi and the fact that the plane leaves 10.45am on the way back to Helsinki (7 hrs) instead of midnight makes a big difference. Moreover, the new Delhi Int'l Airport was pleasant and hassle- free both ways which added to the positive experience.



Finnair Customer review :  13 March 2013 by Lassi Laukkanen    (Finland)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AGP-HEL. Plane was an old Boeing 757. Very small seat pitch. I paid 8 euro extra for an exit seat but behind me was a tall man which made it very uncomfortable for me. Cabin crew indifferent. Two of five flight attendants very nice and friendly chatting with passengers, one male and one female FA very unfriendly. Catering poor, just a tiny chicken sandwich without any taste. Not free newspapers, like a low cost carrier. Very different flight as flight from Helsinki to Malaga couple of days earlier.



Finnair Customer review :  13 March 2013 by Lassi Laukkanen    (Finland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-AGP. Very nice night flight. Superb cabin crew. Flight attendants very friendly and smiling. Tasty tapas plate offered. No free newspapers anymore.



 


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