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Finnair Passenger Reviews and Finnair Customer Trip Reports



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Finnair Customer review :  9 January 2012 by N Cougot    (Sweden)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy class round trip ARN-HEL-KIX. Pleasant trip with an easy connection in Helsinki. The aircraft seemed new and the entertainment system excellent. However, the overall experience was penalized by the poor quality of the food and the absence of a complimentary kit for the trip. Staff were very good on the way back.



Finnair Customer review :  5 January 2012 by D De Bruin    (Netherlands)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class Amsterdam to Helsinki, Helsinki to Bangkok. The crew from Amsterdam were friendly and most of the crew from Helsinki to Bangkok. The food was good including the wines. The seats are awful for sleeping, no lie flat seat and very hard. We are happy that our flight back is with British Airways.



Finnair Customer review :  22 December 2011 by Colin Dahl    (Norway)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OSL-HEL-BKK in business class. OSL-HEL on an embraer 90 so actually same seats as in economy, nice staff, good food and a quick trip. HEL-BKK on A330 with new flat seats - a positive experience. Crew attentive and mature, always a smile. Seat was good, both flat and other positions. Wines and food were good. Slept ok, except for a child in seat 1a. Should children be allowed in business class?



Finnair Customer review :  21 December 2011 by O Hansen    (Norway)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OSL-HEL-HKG return. Catering seems to be worse than it used to be. It's like an upgraded economy meal. Wines were ok, but had to ask for refills. My main complaint is the lack of sleeping comfort in these angled seats. It's worse than anything else I have tried. Finnair should offer flat beds to HKG when they offer it on the BKK route which is more of a leisure destination than HKG. AY were actually more expensive than both SAS, Lufthansa and CX, so I feel that this was not good value for money. I will travel with AY again when they have installed flat beds throughout their entire long haul fleet. Until then I will stick to CX, OZ and TG.



Finnair Customer review :  21 December 2011 by B Stewart    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-HEL-TXL return. Excellent value for money. Lie flat seat comfortable, food, wine list and cabin crew service excellent. Transit in HEL is a breeze and both their Schengen and Via Spa lounges are very good. Once AY start operating aircraft with their new seats ex HKG I'll be a convert.



Finnair Customer review :  13 December 2011 by K Sintonen    (Finland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Helsinki-Delhi-Helsinki on a new A333, was a nice experience and the cabin crew was friendly. Lots of improvement in Finnair after the brand change. Catering was not the best and even on regional flights in economy in India they are better.



Finnair Customer review :  13 December 2011 by J Krupa    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YYZ-HEL-WAW. The 757 they fly to Toronto should have been sent to the junk yard a long time ago. It is incredible they are using these aircraft on transatlantic routes. Very little leg room. Very small overhead bins. The flight HEL-WAW-HEL a completely different story. New aircraft. Started to board early to allow everybody lots of time to settle down. I liked that a lot. Good service. YYZ-HEL service was good too but this aircraft just spoiled it all. Return flight HEL-YYZ was oversold and I ended up going on LH the next day. The ground staff handled it all very well. I cannot recommend Finnair on the Toronto route because of the aircraft they are using.



Finnair Customer review :  7 December 2011 by N Leese    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

3 hour flight from Helsinki to Manchester in business. The reason we pay extra for business is that we need room to work, I couldn't even turn over a page of a newspaper without putting it in front of the guy next to me. This is not business class and to describe it as such is simply misleading. Back to Lufthansa.



Finnair Customer review :  5 December 2011 by K Pellberg    (Sweden)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

STO-HKG return BKK-HKG via Helsinki both ways in Business. Short leg flights were fine with good service. The food on the leg to HKG was not so good even though I normally like Finnair food in BC. Much better on the flight out of BKK. Nevertheless the best thing were FA's on BKK-HEL leg who made this night flight very pleasant.



Finnair Customer review :  22 November 2011 by O Makkonen    (Hong Kong)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last leg of an eurotrip, HEL-HKG, in economy of an ageing A340-300. Too many economy seats cramped into the cabin - I'm not a large person by any standard but when seat in front reclined it was all over my knees. A tiny size entertainment screen, limited video-on-demand, 2 out of 10 programmes worked. Last time I've seen anything like this was in early 1990s. Will avoid Finnair until they have modernised their fleet!



Finnair Customer review :  10 November 2011 by J Khakurel    (Finland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Helsinki-Delhi return on A330-300. Almost new plane, nice service and clean cabin. Improvements are needed on the catering side for long-haul flights.



Finnair Customer review :  3 November 2011 by I Butauskas    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Five of us travelled, none of us got vegetarian food going to or back from Helsinki and Vilnius. We called American Airlines twice, they confirmed that request for Vegetarian food was placed, but when we asked for it onboard, they said that they didn't have it in their system. Coming back two of us were directed to Los Angeles instead of Chicago, spent 1 hr fixing that problem, then they separated us to 2 different planes. We found out that instead of 1 stop in Helsinki we will have to stop in New York and there will be 6 hrs wait. So instead of regular 12 hrs trip, we had 18 hrs trip and almost no food. We were all seated separately and they could not change seating even for me and my husband to sit together although there were few empty seats. My husbands seat control unit for TV, light and etc. wasn't working.



Finnair Customer review :  31 October 2011 by T Corrie    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was expecting big things from Finnair after looking at the web site and watching a video presentation at Manchester Airport. The reality was nothing like the presentation. I landed in Shangai and have never been so exhausted. The seating is the worst I have flown for a business class flight and the thought of flying home with Finnair fills me with dread.



Finnair Customer review :  24 October 2011 by M Venkata    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delhi-Helsinki-Madrid. Decent seats and good IFE. But food is appallingly Nordic - really poor catering, cold and meagre food. The cabin crew were efficient but not very friendly. Helsinki airport is excellent for layovers.



Finnair Customer review :  22 October 2011 by A Brown    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Helsinki on a lie flat seat, less room and a bit hard to get to sleep on as you keep sliding down towards the end, compared to Qantas A380. Nice pillow and duvet though. Food reasonable and a nice touch being able to access the menu online before the flight and make your selection. Flight attendants very friendly and would give other airlines a run for their money. Helsinki-London are all economy seats however business class have the middle seat of 3 blocked out giving you a bit of extra room. Nice lounge in Helsinki. Return flight delayed out of Heathrow due to fog and with only 40 minutes between the arrival from London and next leg to Singapore. This was a bit of a worry but in the end it was not a problem as the Singapore leg waited for passengers from London to arrive. Didn't use the AVOD. Finnair gives value for money and when full flat seats in Business class are implemented it will be better.



Finnair Customer review :  15 October 2011 by Tony Hall    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-HEL return. Flights punctual. New business class product outstanding - full flatbed seat with a lot space around it plus aisle access for all, even window seats, without a herringbone layout. Crew very pleasant and attentive. My only reservations were the seat cushions which I found too firm and the AVOD selection which was rather restrictive - not as good as economy on the best carriers. On the return leg I did not have time for the buffet dinner in the lounge but it did not appear to be very extensive. On the basis of other reports, I had expect only a light meal on the plane but, in fact, a full dinner was served.



Finnair customer review :  10 October 2011 by Tomas Hansson (Australia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Service good but legroom poor. Not enough food served on long hauls. Recently flew three long hauls and landed very hungry on each of them. Poor entertainment choices


Finnair customer review :  5 October 2011 by B Chen   (Taiwan)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

HKG-HEL, Economy class with comfortable seat and good leg space, friendly FA's. With an hour delayed but still arrived in HEL on time for transfer. A bottle of water was provided when boarding. A very good inflight entertainment system with lots movies and music. Return flight from HEL only provided cold breakfast with no choice was a disappointment. Overall, it was a good fly experience and would like to fly Finnair again.


Finnair customer review :  30 September 2011 by Nick Berry   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Value for Money:

Cabin Flown:

Business

LHR-SIN via HEL. A journey of 2 halves. Arrived early and used Cathay First lounge as Gold BA. First leg to HEL was on 320 with good meal and service, transfer on arrival easy and lounge impressive although you have to ask for alcoholic drinks. Also offered free use of the Spa which was good. Boarding the SIN leg was painless and service onboard old style but First Class. A340 had the lie flat beds which are okay but they really need their new product on this route. The return was chaotic, late boarding and poor service. The IFE had to be reset which meant passengers in Business Class could not recline their seat for 30 mins. HEL to LHR delayed 1 hour but service was good. Will fly again but they need a consistent product.


FINNAIR customer review :  25 September 2011 by A Karjalainen   (Finland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

HEL-JFK-HEL. Modern Airbus 330. Excellent service both onboard and in the airport. Food was above average. Entertainment system was working properly, lot's of smiles from the flight crew during service making me feel comfortable.


FINNAIR customer review :  20 September 2011 by J Rudzinski   (Poland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

BUD-HEL-BKK return (BUD codeshare on Malev). Easy change at Helsinki airport. On the long-haul, Airbus with 2x4x2 seating. Entertainment system with a large selection of films and games. The downside is that all alcohol and snacks served after meals are subject to extra charge.


FINNAIR customer review :  16 September 2011 by Bill Hudd   (Australia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Value for Money:

Cabin Flown:

Business

In a word - avoid. All legs delayed. Cabin cleanliness was poor. Food was of Economy Class standard, although the wine list was actually very good. Staff were friendly but overall experience let down by uncomfortable angle lie flat seats and an archaic entertainment system. Not One World standard in my view.


FINNAIR customer review :  16 September 2011 by M Toller   (Australia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Value for Money:

Cabin Flown:

Business

HKG-HEL-HKG on the A340. Food and service were adequate and the seats comfortable by day. But they are not flat beds and only reach an angle of about 15 degrees, making them very uncomfortable for sleeping.


FINNAIR customer review :  14 September 2011 by F Mencacci   (Italy)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Milan-Helsinki-Changi return. Service very good, everything on time and efficient. Meals adequate. Cabin crew polite and attentive. Value for money.


FINNAIR customer review :  1 September 2011 by J Cleuren   (Belgium)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Helsinki-Toronto with a rather old single aisle 757 which are designed for holiday destinations. Because they are designed for that the seating arrangement is totally inadequate for real transatlantic long haul flights, especially during the night. During the 8 hr trip, my legs hurt and my back ached.


FINNAIR customer review :  1 September 2011 by Tom Baul   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

LHR-HEL-BKK return. LHR-HEL was quick and easy, plane half empty outbound and we had a BA plane on the return which was fine. HEL-BKK was excellent, modern planes with good service. Only gripe was the lighting from Bangkok, we flew out at night and they wouldn't dim the lights which was frustrating. Other airlines I've flown on the route with always make the cabin feel cosy. IFE was good, not great but enough to keep you busy.


FINNAIR customer review :  31 August 2011 by E De Maeyer   (Belgium)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

BRU-HEL-Tokyo NRT. Check-in was pleasant and quick. Cabin attendants are friendly and professional. All of my 4 flights were smooth and legroom was good in the last row of their large aircraft. Helsinki airport is perfect for connecting flights, it's small, practical and you can't go wrong. It may look a little grey and unfashionable, but one should appreciate the easy transfer.


FINNAIR customer review :  30 August 2011 by J Paw   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

JFK-Beijing return with stopovers. Food was good for myself and my kids, my wife did not like it. Service in general was good except for one incident going to China. As we were nearing Helsinki, people in other windows seats opened their windows letting in the sun. We called the cabin crew to kindly request the other passengers to close the windows, he refused, saying that we have to open our windows for the landing anyway. Open window shades was announced 30 mins later. The only blight to an otherwise excellent round trip.


FINNAIR customer review :  29 August 2011 by Tommy Desmet   (Belgium)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

BRU-HEL-TLL return. Flights on time, except for the TLL-HEL leg which was delayed due to a medical problem. Embraer and Aerospatiale planes quite comfortable. Free drinks and snack offered which is always a bonus.


FINNAIR customer review :  25 August 2011 by P Thiebot   (France)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

CDG to RVN via HEL. Flights on time, crew pleasant and efficient but food was not good. All we got was a sandwich for a 3 hr flight. Instead I got the feeling tI was on a low cost airline, I was expecting more.


FINNAIR customer review :  16 August 2011 by R Leather   (Australia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Singapore to HEL and on to Copenhagen. IFE entertainment tired and barely working. Service was below par. Food was of a poor standard but flight was on time, and ground staff friendly.


FINNAIR customer review :  8 August 2011 by Sandra McDonald   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JFK-HEL-VNO-HEL-JFK. Aibus A330 and Embraer 190 aircraft. Overall a very good experience. All flights left and arrived on time. Economy class seats comfortable, if slightly cramped. Plane interiors painted in very attractive shades of blue. Inflight entertainment screens available, with very good flight map graphics. Frequent updates from the pilot kept us well informed. Flight attendants were helpful and not too obtrusive. Online check-in process and the boarding of planes was reasonably smooth, though it was not clear during the boarding process which rows were actually supposed to be boarding at any given moment. Connection process in Helsinki was also not too bad.


FINNAIR customer review :  4 August 2011 by Oldrich Janecek   (Austria)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE-HEL-TAL return. On-board service is definitely above average, on the Vienna-Helsinki flight, all the announcements and instructions were made in 4 languages and the catering was also suitable. On the other hand the price reflects it, and you cannot feel comfortable when your flight is 1.5 hrs late and you miss your connecting flight. But I got a reasonable accommodation and arriving to Tallinn late morning instead of late night was no problem for me.


FINNAIR customer review :  29 July 2011 by R Vilander   (Finland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HEL-MUC return. Hadn't flown Finnair short haul for a while and was pleasantly surprised. Pushed back early on the outbound flight and only a short wait before takeoff despite morning rush hour at HEL. Standard chicken sandwich offered with rounds of coffee and soft drinks. Adequate for a short flight - the taste was quite good, they've apparently responded to the critique. Seating in A319 Economy is sufficient for a short run. On the inbound leg a sandwich, again very nice in taste. Had a few drinks, I think 5€ is a reasonable price for them. E190 seating is ok, the seats are a little hard though. A lovely older purser, very service-minded and smiling. All in all, a pleasant change from a few years back. No frills but gets the job done. An ok alternative intra-Europe, depending on the fare.


FINNAIR customer review :  28 July 2011 by P Schulz   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-HEL-DUS-HEL-HKG after connecting from/to SYD with Qantas. Long-haul, new planes (A330/ A340) in excellent condition. In Europe, A319 and E70, slightly older but no problem. Long-haul, the entertainment system was okay, providing an acceptable size for in-seat screens but with a somewhat limited selection. Headphones were inadequate. Service level without issues, if a bit on the colder side. Meal sizes smallish but sufficient. It was disappointing to see that breakfast on the Helsinki-Hong Kong sector only contained a small bread roll which was not sufficient at the end of a 9 hr+ flight. We were told that additional snacks could be purchased. Legroom no problem for 180 cms, not overly generous but I have experienced a lot worse. In Europe, catering below-average, especially in terms of size. IFE through overhead monitor but no drama on relatively short (2 hours) flights. Due to status, I could make use of Finnair's lounge in Helsinki and the lounge is very well-presented. The detour via Helsinki is not as time-consuming as one might think so avoiding LHR or FRA to connect to other destinations, Helsinki is a great transit airport. Overall, good value for money and acceptable service but nothing spectacular.


FINNAIR customer review :  21 July 2011 by Jesper Kärki   (Sweden)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Malaga (AGP) to Helsinki (HEL). Unfortunately the flight was delayed about 1.5hr due to some problems with one of the brakes on the aircraft. The crew however was very professional and offered candies and water to all the passengers while waiting, they also showed a Disney cartoon while we were still waiting on the ground. When we were in the air, the food service started very quickly, and went by very smoothly. The meal was a sandwich, which actually was just enough for a night flight. Drinks were complimentary. The only thing that I can complain about is that the cabin was very worn, including the toilet. It felt quite dirty and shabby, for example the armrests were very loose. But still, the crew were very professional.


FINNAIR customer review :  21 July 2011 by M Pajunen   (Finland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Zurich-Helsinki one way on A320, Business Class. The Business Class seats were the same as in Economy, but the middle seat was blocked. The seat was a bit hard but ok for a 2hr 20min flight. No meal choices, but a tasty hot meal was offered, with a wide selection of drinks. Finnish and international newspapers available. Attentive service and the crew gave a professional image. The lounge they use at ZRH is rather modest and does not really match the rest of the product.


FINNAIR customer review :  21 July 2011 by Peter Nelson   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

HEL-HKG on an Airbus A340 which was new and in good condition. The flight departed and arrived on time. The Business Class lounge in Helsinki is almost new and amongst the best in the world. The angled flat beds on this overnight flight were very roomy but a little hard after a few hours. I managed to get about 5hrs sleep. The quality of the food was very good as was the wine which was freely available. The outstanding feature of this flight was the attentive and professional service. The flight attendants were mature, experienced professionals who did not have the charm and warmth of some of the Asian attendants but provided a high level of service. I have used Finnair many times and have always felt confident that the more mature Finnair crew would handle any major problems far more capably than the young glamorous attendants on some of the highly rated airlines. In summary, a great flight.


FINNAIR customer review :  21 July 2011 by Juho Toivanen   (Finland)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HEL-SVO return. Online checkin from Helsinki and easy baggage drop. E-mail to remind me of my flight and destination details. HEL-SVO clean Airbus319. SVO-HEL new Embraer190. Flights were on time. Both ways had excellent cabin service. Tasty sandwiches and crew friendly and efficient. For me flying with Finnair is always very good experience.


FINNAIR customer review :  18 July 2011 by Callum Reid   (Canada)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Toronto-Helsinki-Milan return. Starting off with my flights to and from Milan, they were fine. Went off without a hitch. Service was fine, no complaints but I did find the one skimpy little sandwich they fed you for that 2.5 hr flight was pretty mediocre. My flights from and back to Toronto were another story though. It wasn't the service that got me, but the type of airplane they used (a Boeing 757). The 757's are meant for short to medium-haul flights, so why they use it for a long-haul 8.5hr flight is beyond me. It had next to no entertainment, leg room, seat width, or seat recline. It was like being a sardine. So my advice: for European domestic, Finnair is perfectly fine. For specifically Toronto-Helsinki though, don't fly Finnair unless they change the aircraft used. You would be far better off flying indirect with another airline.


FINNAIR customer review :  16 July 2011 by Y Ren   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

SYD-BKK (BA)-HEL-LHR-HEL-SIN-SYD (QF) in J class. AY has not yet let me down, another enjoyable trip with Finnair. Angled flat beds for BKK-HEL and HEL-SIN legs, somehow I missed full flat bed with the new aircraft for both legs. Cabin crews are professional, friendly and helpful for all flights. Food was great and well presented. On LHR-HEL flight , Bulgugi (Korean BBQ beef) was served, very interesting trip for European flight. The highlight of my trip was the new Spa at HEL airport, it was amazing and definitely push the airport lounge experience to the new level. 4 saunas (Finnish sauna, steam sauna, stone bath and brechel bath) and mineral spa pool are available. The new lounge is so modern and well designed, lighting is fantastic. AY is still my choice for European flights.


FINNAIR customer review :  14 July 2011 by A Haka   (Finland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Helsinki-Singapore return. Flights were on time, return flight slightly ahead of schedule. Plane was a new and clean Airbus A340 and the crew was professional. Dinner was ok, breakfast was good. The personal in-flight entertainment is modern, but could have a bit broader selection. Overall a pleasant experience both ways where everything went smoothly from check-in to arrival.


FINNAIR customer review :  13 July 2011 by Alex Lockwood   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Changi-Helsinki-Heathrow on Finnair. Service superb, everything on time and efficient. Meals adequate and more importantly alcohol served. Loved the exterior camera. Beautifully executed crosswind landing in a thunderstorm at Heathrow. At the same price point as any other European national carrier. Cannot fault.


FINNAIR customer review :  12 July 2011 by K Lukkari   (Finland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Helsinki-Budapest. Check in went smoothly, the flight was delayed 30 mins for some problems with gate computers, so boarding passes were checked manually. Flight was full, service was professional. Catering ok, meatballs and potato salad. If compared with the price what we paid, can not complain.


FINNAIR customer review :  12 July 2011 by Rebecca Waud   (Australia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Australia-Denmark. The first part of out flight there was with Qantas and was quite pleasant. The second part was with Finnair and was highly disappointing and continues to be so. Our flight from HK to Helsinki was delayed. That is itself, while annoying is not so much the issue, but more of a concern was the lack of assistance provided by Finnair to rectify the situation. When we arrived in Helsinki no attempt was made to assist us with making it to our connecting Finnair flight to Copenhagen. Not only did we miss our connecting flight, we were then scheduled onto an SAS flight, but somehow Finnair misplaced our luggage and we were without luggage for more a couple of days. Allegedly however, this was not finnair's responsibility but SAS's. Again Finnair fail to take any responsibility. At the point of writing this we are sitting at Helsinki airport. Our flight to Bangkok is currently due to depart in 15 mins. At this stage the only information airline staff can give us is that the flight might be delayed but that they will let us know in about half and hour. In addition we found the service on the flight appalling. My husband is currently sitting with his right leg elevated and swollen after an air steward banged him in the knee while returning the drinks carriage.


FINNAIR customer review :  11 July 2011 by Th Meyer   (Switzerland)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

ZRH-HEL-OUL return. Left quite unimpressed. "Meal" on Intra-European flight consisted of a small sandwich. No free alcohol. Plane interior was in ok shape, but strange smell on return flight HEL-ZRH. A stale bread roll and some small ravioli in a cold box isn't very impressive for a 2.5hr flight.


FINNAIR customer review :  11 July 2011 by K Lukkari   (Finland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Helsinki-Budapest, check in went smoothly, the flight was delayed 30 mins for some problems with gate computers, so boarding passes were checked manually. Flight was full, service was professional. Catering ok, meatballs and potato salad. If compared with the price what we paid, can not complain.


FINNAIR customer review :  8 July 2011 by Denis Mysenko   (Malaysia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Bangkok-Helsinki-Riga (BKK-HEL-RIX) in Business Class. As many people mentioned here already, the food looks like Economy Class catering, it's served in one tray and doesn't look very attractive. Attendants are a little bit cold but otherwise professional. The rest was great, clean cabin and toilets, friendly pilot, good lounge at Helsinki airport. Taking into account the price, Finnair's Business Class is surely value for money. Second leg (Helsinki-Riga) was an Embraer 170 where Business Class seats are 99% equal to Economy (they are exactly the same, just slightly more leg room), so actually doesn't make sense paying extra.


FINNAIR customer review :  30 June 2011 by T Hani   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew Finnair HKG-HEL-BER after connecting from MEL on CX. Was overall impressed by Finnair. Very efficient ground staff. Cabin clean and A340 on first leg was fairly new. Cabin crew polite and attentive. Captain made flight and destination updates regularly, which is always nice to hear. Food was average but sufficient. Seat pitch at 32 inch was a bit tight and IFE was not as extensive as Asian or Middle Eastern airlines. Overall a good airline with no extra frills. Good value for money considering the fare I paid.


FINNAIR customer review :  20 June 2011 by T Agostini   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-HEL-BKK-HKG-LHR, good value in J class. LHR-HEL half full cabin. Used CX lounge at LHR which was adequate. No boarding drinks. Once airborne efficient and friendly service, nice light dinner. Onward flight to BKK on A330-200 with new business class layout. Beautiful cabin, pastel blue and grey colours. Solo window seat great, flat seat allowed for comfortable sleep. Cabin crew although on the mature side, very efficient, friendly and warm. Also had oriental FAs who were probably more friendly. Entertainment system although AVOD, was under par in terms of choices, still lagging from their SE Asian counterparts! Food tasty but lacking presentation and probably the wow factor you expect in a premium cabin. I would compare it to SQ or CX excellent economy class fare but on fancy plates. All served in one tray, needless to say servings on the small side. Breakfast was good but in terms of presentation had the feel of a very good economy cabin presentation. Arrival into BKK on time and was able to use fast track service for immigration. HKG-HEL-LHR. Morning flight ex-HKG on A330 with older cabin. A bit disappointed but as it was a day flight was manageable. Not my favourite for sleeping though. Food much better than previous flight, separate trays for starters, main and desert. Nice crew, extremely friendly and chatty Oriental FA. Great service, on time arrival into HEL. An hr connection which felt eternal; that's how seamless and efficient this airport is, not an ounce of stress to get the onward flight. HEL-LHR on time departure, nice lunch, great crew. All in all, great experience. If new cabin can be guaranteed, no doubt I'd fly them again.


FINNAIR customer review :  17 June 2011 by J Turunen   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-HEL return. I've not flown Finnair for over 2 years since a bad experience of a trip to Japan when service was awful and food even worse. Something must have happened as this week the service and food on the short haul to HEL were fantastic. The attendants were very friendly and attentive. 3 drinks runs on both legs. They now charge for alcohol which might be a reason why they can afford better food now. LHR-HEL we had some very tasty sandwiches, properly prepared with crust cut off etc. On HEL-LHR they served us tortellini with chicken and a salad which was rather good! Well done Finnair for getting back on track service wise. Shame about the alcohol, I did not want any but would have been upset if they had charged for a beer on long haul! It just seems a bit mean.


FINNAIR customer review :  16 June 2011 by A Maayer   (Austria)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

DEL-HEL-VIE, A330. New A330 with full flat seats. Food good, crew professional. I missed my connection to VIE due to a storm in HEL (3h delay). Finnair rebooked me the same evening via Stockholm to Vienna (SK and OS), so I arrived only 4 hours behind schedule and didn't have to sleep in a Hotel in HEL.


FINNAIR customer review :  16 June 2011 by A Maayer   (Austria)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

VIE-HEL-SIN, E90/A340. Delays because of storms in Vienna and 60 min connection in HEL was pending. Finnair offered a rebooking to Emirates, if I would miss my connection in HEL. As the delay was only 30min, and HEL confirmed to wait for me, I took the planned flight. I made the 30min connection, even the luggage did. A340 a bit old inside, seats are not flat, but okay for sleeping. Crew professional but not overly heartily. Food good, wine selection very good.


FINNAIR customer review :  15 June 2011 by N Currell   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-HEL return on A321/A320. On time and efficient. Cabin crew attentive and ensured my young son was well fed and watered even just before landing when he woke up. Long walk though from the gate at Helsinki with no travelators.


FINNAIR customer review :  13 June 2011 by J Ziersch   (Australia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Bangkok to Helsinki A340. During the night trip my TV didn't work - I was given a Finnair duty free voucher of 20 euros. The food was okay, but for anyone who can't handle spicy food would have been in for a shock. I felt sick during the flight and flight attendants were helpful. They gave me some soda and told the staff members to keep an eye out for me, really nice. On this airline if you get a window seat and you are travelling as a couple you sit by yourselves which is great. We also had another flight Helsinki to London, and food was really good. It was a small platter of salad, pickles, cheese and bread.


FINNAIR customer review :  9 June 2011 by J Heino   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAN-HEL-MAN on time both ways, clean cabin, good leg room. 2 servings of drinks going, 1 coming back. Chicken sandwich going, chicken salad coming back. I flew with them 2 and a half years ago and alcohol was free, but no more. Feels very greedy from their part. If you want to order vegetarian food, you have to ring an expensive phone number to get it, you can't order it at the same time you make the booking online, really annoying. I didn't get my luggage until 3 days after arriving in Finland due to a strike, so now have to go through a complaint procedure. I was told though that I may not get any compensation since the strike was illegal! Unbelievable! The help passengers got from the airport workers was very poor indeed. We had to help each other to get and fill in the lost luggage forms. The lady behind the desk said she's going home now in the middle of all the chaos, and I think my form was the last one she took in. There were plenty of distressed passengers in front of her desk, without any idea what to do. Absolutely appalling, very bad service at the airport!


FINNAIR customer review :  9 June 2011 by Tony Jarvinen   (Sweden)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ARN-HEL-BMA. Cabin clean and FAs smiling and attentive. Flying back, aircraft was E170, no boarding music and cabin not very spacious, but adequate for 45 minute flight. FAs attentive on this flight as well. BMA is very efficient airport, close to Stockholm city. I hope Finnair will keep this route.


FINNAIR customer review :  9 June 2011 by Florian Eberth   (Switzerland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

GVA-HEL-BKK J Class, 3hr flight in small E70 cabin a bit on the limit, seats like in Y and free neighbour seat doesn't seem to be guaranteed. Service good, food mediocre. HEL-BKK excellent seating comfort in the new A330, flat beds, single seat on the window. Excellent service and pre-ordered gourmet meal excellent (only ex HEL possible). Food on flight back not of same quality, a bit average. Smooth connecting in Helsinki airport.


FINNAIR customer review :  2 June 2011 by P Mijakowski   (Poland)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

WAW-HEL-NRT with A340. I have been flying with Finnair on this route for years as for me it is the fastest connection from Europe to Japan. However, my current trip had more cons than pros. I have observed a gradual falloff in quality of catering during years. Now they reach the point that you should take on your own food with you. WAW-HEL not even a single sandwich. HEL-NRT two poor meals, low quality and quantity. In addition, a strike at the airport and decision that we'll fly without people's luggage. Waited 4 days for it to come. Lost connecting flight from Tokyo due to delay (separate ticket). Seat assigned next to the lady with infant (her husband was seated in business). No power outlets in this type of A340 what I always considered as their differential advantage in Y.


FINNAIR customer review :  29 May 2011 by Jun Fang   (China)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Helsinki to Shanghai A340-300. Clean cabin, food was not good enough. AY did not serve free alcohol. IFE should be improved. Toilets were clean.


FINNAIR customer review :  20 May 2011 by Peter Schweizer   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

HKG-HEL-HAM and MUC-HEL-HKG in business class, A343 and E190 in very good condition. Brilliant lounge/spa in Helsinki. Angled flat beds on long haul comfortable and managed sleep both ways. Missed dinner on both flights due to very late departure time of both flights. Breakfast of very good quality. Very friendly flight attendants on all flight but especially impressed by crew from HKG to HEL. After waking up approx 5 hours out of HKG for a brief toilet visit, flight attendant immediately asked I would like dinner or some sandwiches as I had missed my dinner. Only negative aspect would be the business class seating on the European segments on the E190. Same seat and pitch as in economy and as I was seated in row 1 a very unstable tray table. Crew on European segments friendly and food of good quality. Will certainly consider AY for my next trip to Europe especially as they have recently introduced full flat beds on their new A330's between SIN and HEL.


FINNAIR customer review :  27 April 2011 by Andrew Carfrae   (Australia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

HKG-HEL, then back through Bangkok in economy. Flight was okay, staff were very icy (except for one nice FA) and connections were good. Flight time to Europe for Australians is lessened, so another good thing. Food was reasonably dire, and drinks expensive. Not sure I would go with them again.


FINNAIR customer review :  25 April 2011 by Geoff Yu   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-HKG, PEK-LHR on Business via HEL. This is my second trip with Finnair and I still think they offer the best value for money in Business class. My main complaint is that the roll-out of flat bed seats is only beginning and the lie-flat on A340 to HKG was not very comfortable as I felt like sliding off my seat all the time, even though I'm of medium build and weight. The 40 min connection in HEL to HKG was a concern for me but the flight attendants on the London flight assured me the flight would wait due to 20 passengers on the LHR-HEL leg waiting to connect on that flight. However, it took a bit too long to de-ice the plane and some passengers, who probably had short connections in HKG, were getting quite agitated. Return flight from PEK was smooth and the Finnair lounge in Helsinki is always agreeable for a short layover, though some warm food would have been appreciated, like the Cathay Lounge in LHR, which Finnair shares. Overall, good value for money and they haven't let me down so far.


FINNAIR customer review :  21 April 2011 by John Slack   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

LHR-HEL-HKG return Economy. First experience of Finnair and overall impression is passable. LHR to HEL A320 on time. For a 3hr flight the onboard catering was miserly even by todays standards. HEL-HKG A340 departure on time which I understand is somewhat for a rarity on this route. Twice in the previous week this flight had been delayed by over 7 hours. Seat 43A recaro type seat with enough leg room for a 6 footer to get comfortable. Again catering was extremely poor with both option of main meal close to inedible. To add insult to injury 5 Euros for a G&T on a long haul flight was just plain greed. Staff efficient enough if not full of the joys. BA flight back from HEL-LHR reminded me of how good BA can be when they get it right. I would use again but only if cost was the main criteria.


FINNAIR customer review :  19 April 2011 by M Pajunen   (Finland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

A leisure flight Helsinki-Las Palmas in Comfort Class - new Business Class on A333 was a pleasant surprise, especially the flat seats. A delicious breakfast was served, though that was the only meal served. A modern AVOD system but the music/flim selection was rather limited. A friendly service.


FINNAIR customer review :  18 April 2011 by Philip Schmidt   (Denmark)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CPH-HEL-HKG return. First leg of the flight was with Finnair A320, seats good with generous legroom and a free glass of juice. Pretty standard. The long haul legs were flown with A340-300, the seats had a good recline (more than my last experience with Aeroflot A332) but get a bit hard after a ten hour flight. Legroom good. The food was below average, it felt very cheap and I have definitely tasted better. The AVOD have an OK amount of films and series, but not a wide array like Emirates or Cathay.


FINNAIR customer review :  17 April 2011 by Serge Plyshevskir   (Canada)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-HEL-SVX return. The trip began earlier in YUL on BA but from LHR on Finnair. The whole trip was booked on Finnair web site with codesharing OneWorld flights. LHR to HEL and back on a fully packed A320, nothing special, plenty of drinks and a sandwich, poor entertainment, small screens, most of them illegible no brightness/contrast. HEL-SVX started with a 1-hour delay, waiting in the plane for de-icing. Embraer-190 was 20% full. Sandwich and plenty of drinks. I ordered special meals and got it 3 times of 4. However, they have constructed the special meals of 3 different parts: rice cakes, sliced veggies and cheese, and wrapped each part separately with the plastic wrap, than all three together with a plastic wrap again, and put a big sticker on the top. So it was nearly impossible to unwrap the whole assembly. Also I have selected the exit row seats, and those have been granted 3 times of 4, every time the questions have been asked if I spoke English etc., and a FA verified. The 4th time, from SVX to HEL, those seats were given to somebody else without any verification. Because the different airlines as a part of Oneworld Alliance were involved in my whole trip, there were some inconveniences like it was impossible to check-in online for all legs of travel, or to print all boarding passes at once, or to select seats for each leg.


FINNAIR customer review :  6 April 2011 by Mark Hurter   (Switzerland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

ZRH-HEL-HKG-HEL-ZRH before and after Christmas. Price for this season cheap. Feels like a tale of two airlines. Within Europe friendly staff (some more, some less but still good). Sandwich nowadays in Europe normal but fine. Neighbour asked for second round and was willing to pay. Was given additional one for free and even asked if he liked another one. Transit from Europe to Asia easy, even with only short transit time. Long haul seatpitch ok. IFE good but very limited choice. Food okay. However still weird that one has to pay for everything between the meal services. Even crew seems a bit embarrassed about that. Cabin crew (except for one FA on the way back) is reserved, some clearly showing that they don't like their job. One already knows when advertising states that water bottle in seat pocket in Y, means no or only one drinks service during the flight. Transfer coming from Asia a bit longer which is clear due to Schengen but some of the screening staff is borderline racist if one is not Caucasian looking. Still think value for money as one gets what one pays for.


FINNAIR customer review :  4 April 2011 by J Read   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

HKG-HEL. The economy experience is very coarse, heavily plastic, a little like RyanAir gone long-haul. Flight attendant refused to hang my suit, even though they had space and I'd been assured this wouldn't be a problem for economy on the outward leg. Food ok, but clearly priced to a level, only one pass with drinks. Slightly cheaper ticket buys a basic environment. Channel based entertainment system seems very dated in the modern era of VOD. Didn't feel four star. Very slow security process at HEL. Not recommended. HEL-MAN a much more pleasant experience - felt like a different airline; staff helpful and attentive.


FINNAIR customer review :  1 April 2011 by N Buss   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-HEL-ROV. Plane broke down just prior to boarding at Heathrow. No information, and farcical situation where we went to check-in 4 times, back through security 3 times =(+ 3 times wrong way) passports twice, customs once - without even leaving UK. Put on flight 8 hours later and told onwards connection that night. Arrived at Helsinki to discover flight actually next day, and had to seek out Finnair staff at midnight (they were helpful) to sort out hotel for night. Flights themselves comfortable.


FINNAIR customer review :  23 March 2011 by Michael Sisson   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

MAN-HEL-BKK return. Inflight entertainment is poor or non existent with very little choice. Meals either a sandwich or limited selection. Transfer from Helsinki to Manchester woeful hundreds of passengers queuing with no priority given to passengers and their flight times. Complained to Finnair regarding this but have not replied. Airbus fleet is modern is the only positive point I can find. Long way off middle east competitors.


FINNAIR customer review :  5 March 2011 by E Allford   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-HEL-LHR. 0730 flight out of LHR, nice breakfast in empty CX Lounge. Flight out was fine. Lounge in HEL great, good seats overlooking gate area and good soup and salad. Adequate champagne on flight. Economy seats with a space in the middle as is usual for European flights, 3 hours is about the most I would want in this seat.


FINNAIR customer review :  29 January 2011 by Charles Roberts   (Romania)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

OTP-HEL-BKK and return. Seats not terribly comfortable but acceptable, AVOD not working well (sound so bad on most films that it was impossible to hear them) and the food on HEL-BKK the worst I have ever experienced. Service OK. Check in at BKK very unfriendly. I don't see Finnair as a 4-star airline in comparison to the other 4-star airlines in Europe.


FINNAIR customer review :  28 January 2011 by K Pellberg   (Sweden)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

STO-BKK via HEL in Business class. Check in smooth, flights almost in time. Good information from the flight-deck. Food above average. Wines and drinks fine.


FINNAIR customer review :  28 January 2011 by R McCarthy   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-HEL-AMS-HEL-BKK, Economy Class. The new A330 BKK-HEL-BKK was great (new AVOD IFE - if a bit limited in options) and cabin crew were very friendly. I don't like Finnair's free-grog- with-mealtimes - the window is too short, but the haul is too long, for this sort of thing. But at least the pay-on-board options were extensive. I found the meals on Finnair good - even the short-haul snack from HEL-AMS-HEL. A warm sandwich goes a long way in my book!


FINNAIR customer review :  21 January 2011 by J Doherty   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Finnair either hit or miss. Sometimes you have very helpful staff and good experience - others very bad. Whenever something goes wrong they seem ill-equipped to handle it. I regularly fly a route that ends up connecting to the HEL-LHR flight and I've missed the connection several times. That in itself is not Finnairs fault but the staff at the transit desk despite you having been put out make it seem like they are doing you a favour to transfer to another flight. They won't transfer you onto the next BA flight as they prefer to make you wait for their next flight despite being code share / one world partners. Then having got your ticket you ask if you can be seated aisle/window/closer to front, etc like your original seat, but they won't, fobbing you off to ask at the gate where they know full well they will be too busy to be able to change anything. Finnair used to be a first class airline and was doing well upgrading its fleet, getting rid of all the old long haul MD80s, etc, but despite new fleet, new code sharing, it is still the same old staff who certainly in my opinion need refreshing as well.


FINNAIR customer review :  17 January 2011 by J Leppajarvi   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I travel London-Helsinki route regularly, and prefer Finnair to BA. Finnair newer and there's programmes running on the tv-screens. I've found cabin crew friendly and attentive, but food has recently gone a bit downhill - they're obviously tightening their belts. The seat pitch is what it is, doesn't even seem to be much different in Business anymore either, but is somewhat helped by the new design of the seats.


FINNAIR customer review :  9 January 2011 by C Greenwood   (Thailand)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bangkok - Manchester via Helsinki. This is a trip that we make nearly every year and normally we travel with one of the middle eastern carriers. This time however, we left our booking a little late and were unable to get our preferred dates. Finnair was the only alternative at a reasonable price. Friendly service, Helsinki an excellent place to transfer. The airport is very easy to navigate through, staff are friendly, and it was quiet when we passed through. There was even a play area near the gate to keep the kids happy. And free wi-fi that works straight away - no need to request a password first. Dislikes - No choice of meal: on one of the flights, the only option was a beef sandwich. - The food was quite plain and boring in comparison with the airlines we usually use. Browsing through the entertainment system, I couldn't find much worth watching.


FINNAIR customer review :  4 January 2011 by Soren Kjaer   (Denmark)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

CPH-HEL-HKG return. Food poor. Crew rude and patronising, clear that there are union issues. Strikes common place. Information and apologies for missed connections in HEL little or none. Would avoid at all cost. I am gold on BA and Star alliance. Had surreal experience of senior stewardess telling my wife of at length for using the wrong toilet - hours after - we had to ask her to be quiet and leave our seat.


FINNAIR customer review :  3 January 2011 by David Messer   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-HEL-RIX return. LHR-HEL delayed due to weather, A320 spotless condition and attendants on this flight were superb. The snack was large enough and nice. The next morning we checked in for the flight to Riga and the plane was a comfortable E90, provided with drinks (Juice or water) for the 50 minute flight. Our return flight from RIX-HEL was delayed by snow. It left 40 minutes late and we were advised by the stewardess that we would not make the connection for our flight to Heathrow. Upon arriving at Helsinki staff at the transfer desk had arranged for us to stay at a hotel near the airport, inclusive of meals. We were booked onto the flight to LHR the next morning. This flight was completely full and service on this flight was superb with a warm baguette snack and 2 drink runs. The seats in economy were comfortable.


FINNAIR customer review :  30 December 2010 by M Pajunen   (Finland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HEL-BKK in Economy. Fresh cabin on A340-300, good legroom, seat a bit hard but comfortable enough. Cabin crew professional and attentive. AVOD entertainment but very limited selection of music and films. The dinner was the worst part of the experience, looked as bad as it tasted. The breakfast was a bit better but expected more. Will choose them again to BKK if the price is right, but catering and AVOD should be improved.


FINNAIR customer review :  27 December 2010 by Thim Sahlen   (Sweden)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

JFK-HEL A330. Cabin clean and nice looking. Check in smooth and on boarding we were greeted by 3 stewardesses and given newspapers and a bottle of water. Friendly cabin crew helped with bags. Efficient service and they managed to get my special meal right (after several phone calls) however food was average. Crew spoke several languages. IFE ok but have seen a lot better on other airlines. Easy disembarking in Helsinki Vantaa, a pleasant airport. However Finnair customer service is non-existent. Had problems due to the strike and it was handled badly. Would recommend Finnair for onboard service but any kind of contact with the airline is handled in the most appalling way. The tickets are quite expensive and the service not matching many other 4-star airlines.


FINNAIR customer review :  20 December 2010 by D Williams   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I cannot submit a review for the onboard experience as we could not even get on the plane. I can however tell you about their horrible customer service, which is almost non-existent. Trying to get a flight during the snow at Heathrow we were left standing at the check-in for 6 hours before we received any information from the 1 Finnair staff member who had stayed at the airport as all the others went home and left all the passengers stranded. When the announcement went over the loudspeaker that the flight was cancelled, they told us to consult the check-in staff. By that time they had all gone. The UK Finnair customer service number was closed all weekend and the only 24-hour number was all in Finnish. There was no information about the delays anywhere on the website, and although we had been told to come back the next day to the airport, we found out from other sources that the flights were again cancelled. We then spent 2 hours on hold to finally be told that there were no flights available until a minimum of 4 days later. When I asked why other passengers who had booked on later flights were taking priority over us, the customer service rep just kept reading the script 'Sorry we are fully booked'. Even after I explained that we had to make a connecting flight or we would miss our non-refundable trip in India that we had been saving for 6 months for, there was no attempt to help and a refusal to upgrade us even though there were seats available on business class. I have to say this is the worst run airline I have ever encountered, with the least helpful staff and the most shambolic management of any airline anywhere. Terrible check-in, terrible website, terrible phone support and shocking treatment of passengers.


FINNAIR customer review :  13 December 2010 by P Rogalski   (Poland)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I have had silver status for some years and Finnair has deteriorated considerably. The only plus is new planes but that`s it. Entertainment system with very poor selection, meals below standard - on Asian routes they serve only one proper meal and one tiny hot sandwich. On short European routes only beverages are complimentary. FAs rather indifferent. Customer service is very poor - I emailed FF customer service asking about an award ticket but after 10 days they replied that I should call E-Business Help Desk in Helsinki (I live in Poland). What a poor customer service! Not up to 4 star airline.


FINNAIR customer review :  11 December 2010 by David Pryer   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK to MAN via Helsinki. Due to the Finnair strike was re-booked onto BA for a flight leaving 15 hours later. Friendly check-in staff provided a good standard airport hotel, with all meals, without this even having been requested.


FINNAIR customer review :  16 November 2010 by Daniel Robbeson   (Netherlands)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

AMS-HEL-BKK return. AMS-BKK was very good, new single seats on A330, service and food very good. Return flight delayed almost 2hours later then planned. Captain and staff informed passengers every 20 minutes - delayed arrival missed connection to Amsterdam. Airport staff very friendly and did all they can to book on other (non AY flights). One thing AY could change is their IFE, not much choice.


FINNAIR customer review :  10 November 2010 by Richard Hesk   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-HEL-BKK return Business Class. Normally I travel direct to Asia so I was dubious about transfering in Helsinki, but no worries. The lounge is bright and comfortable. BA Silver card holders get free drinks and food (also pre flight dining). I used the Spa (cost €40) - surprised to have to pay as I thought it was free for business travellers, but worth every penny. A330 is spacious with mood lighting. Very attentive service, delicious Scandinavian food and wine, and the seat went flat. There are a number of single seats in cabin which I would have liked, but was unsuccessful at checkin - should have been online earlier! Return leg I was convinced the 30mins connection time would mean a lost bag, but my case was first off in London. . My one criticism would be the inflight entertainment system - choice is limited and bland, and the blanket was too heavy and hot.


FINNAIR customer review :  8 November 2010 by Bernd Reichert   (Belgium)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We were using Finnair for their direct flight Helsinki to Hong Kong. Arriving 30 minutes before midnight in Helsinki we were denied bording (due to overbooking as we found out the next day). We were not given any explanation, ground staff was unfriendly and not at all service minded (refusing to discuss compensation or meal vouchers at all). We had to stay in a sub-standard airport hotel without facilities). The next day the experience continued: staff was unable to handle to the re-booking in a smooth fashion, showed a high stress level and no service culture. Food at the Finnair long haul flights is 3/10 at the best. Cabin staff was alright but certainly not as friendly or customer oriented as Asian airlines. Our summary: never long haul with Finnair again.


 
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