Home Page

 

El Al Israel Airlines Passenger Reviews and El Al Israel Airlines Customer Trip Reports



PAGE

1 2 3
Bookmark and Share







EL AL Israel Airlines customer review :  12 April 2014 by M Alain    (Israel)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Tel Aviv to Bangkok in March 2014. Airplane was a 747-400 in both directions but they hadn't the same configuration. On the flight to Bangkok on the lower deck there was business class in the front of the plane. On the flight back, only economy on the lower deck. We decided to book Economy Plus for 150$ each way. On the flight to Bangkok we discovered that our seat were next to the kitchen. Needless to say that there was a lot of interference and I hadn't the opportunity to sleep much despite the fact that it was a night flight. The seats were, as promised, of an improved model with a higher pitch and a greater recline angle. On the flight back to Tel Aviv, the Economy Plus section was situated at the front of the plane were generally you can find the Business Class. This time there was no kitchen nearby but the seats were of an older model with an increased pitch. El Al didn't deliver the same product on the two flights despite what is published on their site. The staff were efficient and kind as always.



EL AL Israel Airlines customer review :  24 March 2014 by Gilad Noiman    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-TLV-HKG, flew many times over the last decade, every time the level of service, the quality of food and beverages and the condition of the cabin seems to get worse. Entertainment system always has faults, seats are poorly maintained, beverages selection is minimal and service between meals is hardly available, if you have a window seat you can't find any steward walking the cabin and you must call one specially to bring you a glass of water. An email sent to customer service was never answered and even a survey initiated by El-Al which I had filled was left un-answered. I am a frequent flyer who will try to avoid flying with them in the future whenever possible.



EL AL Israel Airlines customer review :  15 February 2014 by J Gold    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TLV-JFK. Paid extra for more room seats. Seat was next to the kitchen area, constant activity. When I asked the flight attendant to please close the curtain I was spoken to in a harsh manner and told I was waking everyone up. I was awake the entire 12 hour flight. What a disaster. I will never fly El Al again. Very rude and inattentive staff.



EL AL Israel Airlines customer review :  20 December 2013 by D Farkas    (Israel)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-TLV, Boeing 737-800. EL AL use the Luxx Lounge at FRA. This is shared with Condor, TunisAir, US Airways, Qatar and whoever wants to pay. Packed, almost no food available and before passport control. A hassle and not worth it. Crew onboard nowhere near as nice as on the TLV-FRA flight. Not addressed by name this time. While the seat is not a lie-flat seat like LX or BA use to TLV, it is more comfortable than the so-called business seat that LH and OS use. There could be more recline and more space between the rows but overall fine. Food and wines were again very good. Overall not as my previous flight with EL AL but better than the product LH offers on this route.



EL AL Israel Airlines customer review :  20 December 2013 by D Farkas    (Israel)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TLV-FRA, Boeing 737-800. King David Lounge at TLV a pleasure, quiet and with good food and wine. Onboard greeted by a charming purser and his colleague. Always addressed by name. While the seat is not a lie-flat seat like LX or BA use to TLV, it is more comfortable than the so-called business seat that LH and OS use. There could be more recline and more space between the rows but overall fine. Food and wines fantastic. Crew were proactive, friendly, chatty and present at all times. Very good experience!



EL AL Israel Airlines customer review :  4 December 2013 by T Kohl    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-TLV round trip. Best Economy Class food I have had. Seated at emergency exit, felt like Business Class regarding seat comfort. Entertainment was better than Lufthansa (A321) on this route. Certainly and reasonably more security, so needed to be earlier at the airport. Security staff were very nice anyway.



EL AL Israel Airlines customer review :  18 November 2013 by Daniel Floeckinger    (Austria)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Munich - Tel Aviv. In Munich, they have their own building which is very hard to find. Everywhere policemen and interrogators ask you very personal questions. Baggage is searched without exception. I had a full body inspection with special interrogation because I often fly to Dubai and hold a residence Visa there. They try to be friendly but you feel that they don't want you. Seats are ok and food as well but no one speaks English with you. You can see that they actually understand you very well but don't want to answer to you. No smiles the entire flight. Inflight entertainment is not up to date. Movies are played in a look and I actually did not know one single title. All unknown stuff. Not very tempting on a 4hr flight. Never again.



EL AL Israel Airlines customer review :  18 November 2013 by D Fine    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My experience was similar to many of the comments already written. I flew JFK-TLV-JFK. 747 outbound. 777 inbound. It is not the fault of El Al, but the 747's faster speed, combined with a strong winter tailwind, made the JFK-TLV leg 9 hr 45 min. On the return (TLV-JFK) a strong headwind and the 777's slower speed made the trip 12 hr. 5 min. I am 6' 1" (182 cm) so I am glad that I was in business class. I found the quality of service to be mediocre to non-existent. In spite of the long length of the flight and my being in business class, I was impressed both by the poor quality of food and the lack thereof! After a 9.40am takeoff, a breakfast was served. The main course was a tiny, tasteless omelette. The next meal was 10 hours later (lunch). My seat malfunctioned. And as many others comment, in the 10-hour interval between meals, the cabin staff made themselves disappear. I would also repeat the comment that the planes are old and the toilets dirty. The real question here is: Does anyone care?



EL AL Israel Airlines customer review :  12 November 2013 by S Clewett    (New Zealand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I'm sure they're fine, but they hardly every smile, nor do they even try to speak in English. The food alright I guess, but nothing compared to proper Israeli food. The entertainment is ridiculous. In a land known for ground breaking technology, they have terrible choices of tv/music/movies that most English speaking people have never heard of. Movie starts once and that's it. I'm 5 foot 10 and I was squashed in the seats beyond belief for the entire time. I travelled on this airline as this is what was chosen by my travel agent - never again. I flew Air NZ from New Zealand to Hong Kong, and then at the El-Al airline check we were interrogated and asked some incredibly personal questions. We then flew from Hong Kong to Israel - 33 hours in total - very disappointed indeed.



EL AL Israel Airlines customer review :  26 October 2013 by D MacInnes    (New Zealand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cabin was dirty, entertainment was a continuous loop so if you missed the start of a film you would have to continue watching because if you changed channel and watched another film you would have to watch it from the same point so you would miss the beginning. Service was poor - never came back when I requested another glass of wine and looked like they didn't want too help. They only smile if you speak Hebrew! Seats were cramped. Food was actually ok but not special - a bowl of hummus and pitta, but no beer! Additional security hassles - again if you don't speak Hebrew they will give you an additional grilling in a pointless and child like way possibly searching you as well. A pointless episode as all other flights fly in to Israel without this hassle!



EL AL Israel Airlines customer review :  16 October 2013 by A Borodin    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Bangkok - Tel Aviv, LY082 and return LY081 September/October 2013. Extensive security interrogations bordering on the ridiculous. Once on board, the plane was quite dated and dirty. Entertainment system was too poor to bother with. Food was reasonably good (esp. the breakfast). Onboard service was minimal and cursory (not so much unfriendly, just not particularly hospitable - compared to the Thai flight BNE to BKK it was the diametric opposite). Drinks (of all kinds) were not being served regularly but only once with dinner and there was no real selection. Overall it was reminiscent of Finnair on its Helsinki-Hong Kong flights, but with an older aircraft. I would suggest avoiding this airline unless you have no other choice.



EL AL Israel Airlines customer review :  16 October 2013 by Harry Aronowicz    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YYZ-TLV-YYZ, LY 030 on 8th of October, LY 029 on 15th of October. Both in and outbound flights on time. Very friendly staff, excellent leg room and decent sleep comfort. Plane very clean, does not show its age. Entertainment has been significantly improved as now an IPad with a large movie selection is being offered. What makes these flights much better then the competition is their scheduling. Both flights are overnight and both arrive in the early morning hours in Tel Aviv and Toronto. This allows to maximize time - staff does its utmost to allow for a long "night time sleep" and jet lag is minimized. An added bonus is their very competitive pricing in Business Class.



EL AL Israel Airlines customer review :  8 October 2013 by J Holtz    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Zurich - TLV - Zurich on 737-800. Seat 23A. Seating was more comfortable and spacious than you would expect on a single-aisle aircraft. Cabin and toilets were very clean. Food was tasty, generous servings and very friendly and responsive flight attendants on both flights. Alcoholic beverages offered with the meal services and frequent cabin walk-throughs with water and soft drinks throughout this 4 hour flight. Punctual departures both in Zurich and TLV. The comfort in seating and meal service was like on a long-haul aircraft. However, EL AL lags behind in the entertainment business, as there were only small foldout screens on the sealing. Overall, I would recommend this airline to any traveler from Europe to Israel. Very friendly and uncomplicated service, including the security personnel - they were very thorough, yet very polite.



EL AL Israel Airlines customer review :  3 October 2013 by L Norton    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LTN to TLV and return back to Heathrow, both in business class. Flight delayed by 2 hours on the way out and was called and emailed by El Al. The lounge at Luton is nothing special, food supplied by a local kosher milky restaurant. 767 was ok, it's old and dated but the leg room is great. Seat in front reclines back which does encroach on your space and they give you an iPad as a tv. I travelled with a toddler and the kids meal was okay. Return back on a very fully 747 and really enjoyed the flight. Excellent cabin crew who were lovely and had no issues.



EL AL Israel Airlines customer review :  1 October 2013 by R Cohen    (Israel)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight delayed more than 3 hours, so I missed an important meeting. Earlier notice would have given me time to find an alternative. The staff didn't even try to help and find a solutions. The food inflight was inedible. The entertainment system was ridiculous and included a poor quality public screen. The flight price was extremely high compare to the value.



EL AL Israel Airlines customer review :  3 September 2013 by Assaf Schwartz    (Israel)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tel Aviv-Munich-Tel Aviv and Tel Aviv-Milan-Tel Aviv. Captain was very nice and welcoming like all flight attendants. The meal was ok. Flew with old Boeing 767-300ER and Boeing 737-800ER. For short flights the 767 plane is ok and the 737 is less comfortable. Entertainment was a little bit poor, no individual TV's.





PAGE

1 2 3
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 



top

back to top



 

| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax