China Eastern Airlines Passenger Reviews and Customer Trip Reports

China Eastern Airlines customer travel guide

China Eastern Airlines Business Class Lounge Reviews

China Eastern Airlines 3-Star Airline Ranking

China Eastern Airlines Economy class seat reviews

China Eastern Airlines Business class seat reviews

China Eastern Airlines Aircraft Seat Maps

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Fuzhou to Shanghai, however the aircraft was supposed to fly Hong Kong. At the time of our flight there were storms around Fuzhou which delayed all flights in and out so we waited in the terminal for an hour. When we got to the China Eastern desk, staff were rude and made us wait 30 minutes before some told us that the flight was still delayed. Finally after 5 hours we got fed up and went back to the desk, this time they told us our flight was cancelled and said that over 150 people had already been transferred to other flights. Finally after 6 hours they transferred us to a Shanghai airlines flight which was then delayed an hour.

London to Shanghai. We were a little late boarding but made up time and arrived early. Staff were excellent, very friendly and efficient. Food was good; we had a western style meal to begin with (beef and potatoes) and it was quite tasty and a Chinese style meal before landing. Inflight entertainment was great with a large selection of films. The seat/leg room wasn't brilliant but for the price we paid I wasn't expecting business class! I would recommend China Eastern, they get you from A to B, decent service and most importantly, attentive staff.

LHR to PVG return. In general it was a nice trip. I had heard that there's no personal entertainment system available onboard, actually they do have, although the choices are not that abundant but still enough. Got seat in the emergent exit in the outbound flight but not so lucky on the way back, the seats are normal. Food and drinks ok. The staff service is much better than 4 years ago but still much room for further improvement. No delay in both parts, and consider its price, would like to recommend.

PVG-TNA, short 1 hour 20 minute flight on relatively old but clean A320, seats were old style with low back but lots of padding though quite narrow, widest aisle I have seen on an A320. Service was efficient but not really friendly. A hot meal and small snack along with 3 drink runs were also offered which is great for such a short flight. Good value for money and on time.

FRA-PVG-BKK. FRA-PVG on new, clean A330-200. Flight full but departure 20 min early. Y-Seat was comfortable with AVOD but limited choices of IFE. FAs speak limited English. Hot towels and soft drink served accordingly after departure - Lunch (2 choices - Western and Chinese) were hot and tasty, but drinks served very late after meal. After lunch Duty Free was offered and FAs were relaxed and smiles came often. 2 Hours before landing breakfast (2 choices) was served. Same experience as lunch – coffee/tea came very late. Transit at Shanghai-Pudong Airport was a horror. PVG-BKK on smaller A320 same experience. Return flight PVG-FRA on old A330-200 aircraft still clean but no AVOD, only big overhead TV showing Air Show and a Chinese and English film. Flight again full and FA's were busy - therefore no smiling. No information from cockpit on all legs. All in all a good product at a very competitive price.

Sydney-Pudong - what a and terrible experience for 11hrs flight! Booked CX flight on Sydney-Hong Kong- Shanghai, however was transferred to MU due to CX flight delayed. Old style A330, no AVOD, seat narrow and uncomfortable, crew rude and impolite, low-quality beverages served, food terrible and tasteless (very simple).

HKG-PVG-SHE return. New A320s on 3 flights, older A320 on the other. Newer A320s offer slightly more leg room than the older A320 but overall no complaints about leg room or seats even for a heavier person. IFE virtually non-existent (overhead screens showing commercials and infotainment mostly) but not a great issue on the short 2 hour sectors. Service on the international sector is much better than on the domestic sector, with friendly crew with decent English and choice of meal which was of decent quality. The domestic sector was much poorer, no choice of meal, crew less friendly and poorer English. Check in staff have decent English and were quite friendly and efficient. Overall, probably better than most American domestic carriers I have flown on. At the price hard to beat.

Pudong-JFK on MU's old A340s. Old business class seats had not been changed over to their lay flat, overall there was lots of leg room. Very poor entertainment system. The food was very poor - flight attendants did not even know how to make a G&T and no nuts to go with the drink. FA's were pushy on the food so it was a rush to get each course finished. No drink service during a 14 hour flight, no water offered unless you asked. The biggest problem I found was that it was very hot and stuffy. Overall a very cheap business ticket so it was good value, but i wouldn't pay any more for it.

SIN to PVG return. Outbound A340-300 and return 767 operated by Shanghai Airlines. Both redeye flights - serve meals at an awkward time during the flight. Very regimented service. No entertainment even on the big screens. However, given the distance, well worth the price that paid.

LAX-PVG, PVG-REP. Airbus A340 on LA to Shanghai leg and A320 on Shanghai to Siem Reap leg. Although not on par with the best 4 and 5-star airlines, it offers value for money. First leg on time and second leg arrived in Siem Reap on time. Service was comparable, if not slightly better than most US carriers, flight attendants courteous and spoke English adequately. Announcements in English and Chinese. While the planes did not have seat back screens, the pull down screens were adequately spaced and showed a variable selection of movies. Seat backs on A340 had universal power outlets. Two complete meals offered on 13-hour flight to Shanghai, snack and beverage runs offered in between. Food was edible and arrived warm. Seats were reasonably comfortable, leg room adequate, and the plane clean.

I flew Singapore to Shanghai, expecting to arrive in less than 5 hours as scheduled. Departure delayed 3.5 hours. Crew mentioned there was a mechanical problem. While we waited, no snacks or drinks were served. It was 3 hours later when lunch was served while still on the runway. They seem to have plenty of soft drinks and juices but insufficient beers. As for inflight entertainment, the same Chinese movie was played throughout on a loop. Crew simply went through the motions, no attempt to offer any kind of customer service. Once meals and drinks were served, they made themselves scarce. This is the first and last time I fly China Eastern.

PVG-TAO Short 1.5 hour flight. A320 was a bit old, but clean. Flight on time. A hot meal was served and there was plenty for a lunch. Second time on China Eastern and the good service continues.

China Eastern has the same standards as American carriers at best. Returned from PVG to HKG, flight was delayed 2.5 hours. 10 minutes before the plane was due to leave still no info at all. So I go to the desk where a member of staff says there was maybe a 2 hours delay. Finally I went to customer service to complain, where I was told to return to the gate for boarding. Onboard, in addition to some airplane food which I take a pass on, I am able to get a nice warm beer. Overall would not fly them again.

Singapore to Shanghai. Departure delayed 3.5 hours due to a mechanical problem. While we waited, no snacks or drinks served. 3 hours later lunch was served while still on the runway. They seem to have plenty of soft drinks and juices but insufficient beers. No snacks or breakfast. Inflight entertainment was the same Chinese movie played on a loop. Crew simply went through the motions, no attempt to offer any kind of customer service. Once the meals and drinks were served, they made themselves scarce. Arrived in Shanghai at 7.30 pm instead of scheduled 2.55 pm. This is the first and last time I fly China Eastern Airlines.

A flight delay lead to lost connecting flight in Shanghai. We were held in immigration in Shanghai for 4 hours because no CE officials were on hand to explain to immigration who we were. No connecting flight available and airline refused to transfer us to other airlines. A night spent at the airport and CE refusing to pay for hotel. Indifference of desk staff in Shanghai was astonishing. Only through hours of wrangling were we able to secure an agreement with them to partly pay for another airlines tickets out of Shanghai. Their expectation was we should wait around until cancellations came along, though they were booked out for days.

We flew this airline, business class, in February. Very good service and food, but the movie selection was extremely limited. Same choices going and coming from the US - and all of them were outdated.