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China Eastern Airlines - by A Liao

6 November 2007  Customer Trip Rating : 4 Star Rating

Shanghai (PVG) - Beijing (PEK) First Class. Flight Attendants polite and professional, and the food well cooked and beautifully presented. The seat is an angled lie-flat bed and has its own AVOD inflight entertainment system with good programmes. A330-300 for this particular route, thus the cabin is clean and spacious. Overall, it was a very good flight. I will be happy to use China Eastern again.

China Eastern Airlines - by L Campagna

19 October 2007  Customer Trip Rating : 4 Star Rating

Shanghai-Xian Guilin. I was impressed by the new Airbus we took from Shanghai to Xian. The seats seemed larger than those of a typical US economy class. The flight attendants were polite and had varying degrees of English proficiency. Food service adequate, food looked a bit strange but was quite tasty. Drink service also good. The flight to Guilin was on a smaller Airbus but the service and food were similar. Certainly a step above domestic economy class!

China Eastern Airlines - by J Lee

17 October 2007  Customer Trip Rating : 3 Star Rating

PVG-PEK on Economy onboard an A321. My first time on MU, and was glad that the flight departed and arrived on time. The cabin was clean and the crew was professional and friendly. However, the meal was poor. On a 2-hour flight, I was served a sandwich with mysterious fillings wrapped in clear plastic wraps. I wished the presentation was more appealing with the ingredients labeled. They were playing something on the overhead TV screens but the audio system of my seat was not working at all. The crew was able to speak simple English but it was hard for me to distinguish whether they were speaking in Mandarin or English throughout the PA announcements. Despite all these negative comments, MU was actually above my expectations and their product is better than most North American carriers. At least they did not charge you for drinks, snacks, and headsets.

China Eastern Airlines - by Fiona Johnson

9 October 2007  Customer Trip Rating : 1 Star Rating

LHR-PVG-BNE return economy. have flown many times with different airlines between Australia and the UK. This flight was the horrendous and I will never fly with China Eastern and would never recomend the airline. The stop over in Shanghai was a nightmare. We waited over two hours for a bus to take us to our hotel. The staff were rude and reluctant to speak to us. Some families with children ended up taking taxis. The hotel staff were rude, the breakfast horrible and we felt like cattle being rounded up. Some people were quite distressed by the experience. I was stunned by the lack of service and poor quality.

China Eastern Airlines - by W Hamilton

5 October 2007  Customer Trip Rating : 4 Star Rating

PVG-HKG-PVG Economy. Usual hour delay out of Shanghai to Hong Kong, they didn't even bother to announce it until the plane was already half an hour past its departure time. So we sat in the hot cabin for an hour. The plane was a good 20-minute shuttle bus ride from the gate, in Hong Kong the plane was at the gate. Flight good because on both legs the plane was half empty and I could lie down on one of the middle rows of three seats. On the return leg cabin crew were very helpful and friendly. Half the price of Dragonair who charge £300 for this two-hour flight and not too bad really. The seats are tiny and I don't know if I could really fly with China Eastern on a flight over three hours. Didn't eat the food. Normally don't bother on mainland Chinese airlines as it's normally inedible. It would be nice on an 8 am flight to get a proper breakfast. I note that Dragonair service their planes in Hong Kong and China Eastern in Xiamen, and this I am sure contributes to increased price and appeal of Dragonair. I almost always fly Dragonair for this reason and because of the better food, drink, and service. China Eastern has still some way to go to catch up, if indeed that is what they want to do.

China Eastern Airlines - by R Sears

27 September 2007  Customer Trip Rating : 4 Star Rating

Travelled economy LHR-Shanghai (A340), Chongqing-Xian(A320), Xian-Beijing(A320), Beijing- Shanghai (B737), Shanghai-LHR(A340. All flights excellent, on time and plenty of leg room. Staff spoke good English, helpful and attentive. Drinks including wine and beer served on long haul flights, plus good meals. Food was served on internal flights. LHR to Shanghai and return, Western breakfasts were offered, and were of good standard. Entertainment was not up to Western standards, but a good book remedies this.

China Eastern Airlines - by A Cheng

18 September 2007  Customer Trip Rating : 3 Star Rating

Los Angeles to Shanghai. Flight attendants going and returning were quite pleasant and their PA announcement in English was understandable. Inflight meals are really not edible not to mention no in seat video. The in seat power outlet is a plus for laptop users but on my return flight, it did not work which was disappointing.

China Eastern Airlines - by Liz Harvey

18 September 2007  Customer Trip Rating : 4 Star Rating

Return London to Sydney (transiting in Shanghai). All the attendants spoke English but to varying degrees - but very attentive and keen to please. The inflight entertainment is not great; on a typical 10 hour flight there were a couple of Chinese films with English subtitles and a couple of English films. There are no individual screens in the back of the seats, only overhead screens every 6 or 7 rows. Expect rice and noodles for food, all perfectly edible. The highlight of the flight was the night stop over in Shanghai on the return journey. We were picked up by a representative of the airline as soon as we stepped off the plane, collected our bags and then were taken to a 4* hotel (Donghu Lingang hotel) in a minibus, about 30 mins away from the airport. I was told initially that when I received by tickets that I would be staying in the Jinlihua hotel (3*) so I'm not sure what happened there but I certainly did well out of it! The hotel was fantastic and the staff were great - it was also really nice to get a decent nights sleep. We were taken back to the airport the next morning and arrived in plenty of time for the flight. I can understand why some people have had a bad experience with China Eastern but as long as you're not a fussy traveler then you'll be fine, and considering the amount that I paid for the ticket, I consider it to have been very good value for money.

China Eastern Airlines - by Gavin Slater

11 September 2007  Customer Trip Rating : 3 Star Rating

MU flight from Shenzhen to Shanghai. Short flight uneventful, plane full - food served was strange as appeared to be mostly bought in sweet snacks (chocolates, etc), 2 drinks runs and good service form cabin crew - no announcements at all from cockpit but flight on time with no hassles.

China Eastern Airlines - by Chris Jones

2 September 2007  Customer Trip Rating : 1 Star Rating

London-Shanghai-Sydney return. The worst travel experience of any type I have had. Travelled as a family of 4, got off to a bad start at Heathrow when we were told that 2 of our tickets had been cancelled. We had arrived 4 hours early and eventually cleared check in with 45 minutes before take off, even though we where pretty much the first ones there. The old style TV positioned directly above us was on constantly making sleep even harder due to the light coming off the screen. Transfer in Shanghai OK and then onto Sydney via an unexpected stop at Melbourne of which we knew nothing. Return was the same and we had no choice in seating (even though again we were several hours early). Shanghai was dreadful. The ‘close to the airport’ hotel was a 45-minute coach journey and we sat on the coach for 20 minutes before it set off! The Hotel turned out to be OK (Dunghu Lingang) and one of the staff became the first Chinese worker to smile at us! Breakfast, on the other hand, was a shambles but we didn’t really mind – guess it’s a cultural thing but even so I don’t think you should have to look for basic politeness. We arrived at the airport less than 2 hours to departure. We found this strange as the transport was entirely organised by China Eastern but we thought that perhaps we would have some form of priority check in as we had effectively set off the day before from Sydney. This turned out to be not the case and we found ourselves sat at the very end of the plane, backs against the rear toilet with seats that reclined about an inch. They didn’t even manage to sit the family together, we had no say in the seating during check in, and after take off when it became apparent that other seats were free we were told that we couldn’t move. The crew performed to the standard we had become expected and so ended our first and last journey with China Eastern.

China Eastern Airlines - by Adrian Mueller

28 August 2007  Customer Trip Rating : 1 Star Rating

Shanghai-Honqiao to Ningbo in First Class on an A320. MU is only carrier serving this route, has 3 morning flights and then one at 21:05. I finished my meeting at 3PM, thus had to wait 5 hours plus the normal delay of almost an hour, so got to the hotel almost at midnight - regretted not to have taken a taxi which is a 4-hours drive. First class is a joke: worn Business class style seats, no food, beverages available only water, orange juice and beer. If you fly MU First Class on short haul domestic, be careful when price is very low (full fare 97US$), do expect a service that would not be approved as Economy on any quality carrier. unfortunately to some smaller destinations in Eastern China you have no choice.

China Eastern Airlines - by Roger Stone

21 August 2007  Customer Trip Rating : 4 Star Rating

Shanghai Pu Dong Airport to Beijing in First Class. Two hour delay departing Shanghai due to severe thunderstorms closing Beijing. However, the cabin crew did a superb job keeping the passengers refreshed with fruit and red wine (an interesting combination) and maintaining a pleasant atmosphere overall in the cabin. Considering almost all in the first class cabin were non-Chinese nationals I could see this was an admirable job in the circumstances. The flight itself was interesting as the flight crew constantly and cleverly diverted the aircraft around major thunderstorms en-route to Beijing. The aircraft was a spotlessly clean A330 - with this experience, it seemed to rate a much higher rating and appeared to be 4-star.

China Eastern Airlines - by Alain Kupferman

21 August 2007  Customer Trip Rating : 3 Star Rating

Beijing to Xian and Xian to Shanghai in Economy. Good and clean planes, reasonable meals, friendly service in the air. In Xian, over 4 hours delay (restriction of air traffic control): catastrophic information, no meal or refreshment served.

China Eastern Airlines - by Casper Velds

17 August 2007  Customer Trip Rating : 4 Star Rating

Shanghai Pudong to Beijing Capital in economy class. New A330-300, very clean. The seat for less than two hour flight was pretty good. Most of the crew could speak English well and service was very good.

China Eastern Airlines - by Rémi Pallaro

16 August 2007  Customer Trip Rating : 3 Star Rating

Paris CDG - Shamghai Pudong PVG. Economy Class, a 12-hour flight A340-600. Plane was not full, got a window seat with 2 other seats free in my row so able to lay down. Staff english was limited but friendly. Meals weren't huge, was often hungry. Temperature too low. Interior ambience a little bit too saddening, so Was the thin blanket. Arrived at Pudong at 7am, airport almost empty, luggage quickly delivered. good value for money if you can enjoy some extra seats to balance the poor seat pitch.

China Eastern Airlines - by Thorkild Lykke

17 July 2007  Customer Trip Rating : 4 Star Rating

Kunming-Dali and Lijiang-Kunming-Xian in First class. Aircraft on both flights B737 with 2x2 seating and good pitch. Slippers and lots of warm towels handed out throughout the flights. The best feature was check in at Lijiang airport - Tickets, passports and luggage was given to the officer at the VIP-counter, who escorted us to the first class lounge immediately. He returned 20 min later with boarding cards, baggage tags etc. At the time of boarding, the security check was directly from the lounge to the gate. On the 2hr stretch from Kunming to Xian full lunch was served - starter, choice of entree, fresh fruit for dessert. The relatively little extra price you pay for first class on Chinese domestic flights are worth it.

China Eastern Airlines - by Michael Kasberg

3 July 2007  Customer Trip Rating : 4 Star Rating

Beijing to Shanghai in business. Check in took one minute, Lounge with drinks and some food, overcrowded in the morning. Modern A 320, seat configuration 2-2, seats were very wide. Welcome drink and slippers (for a 2 hours flight!) were offered before take off. FA`s spoke good English and were very attentive. Food was good, two choices of main course, no wine, only beer, tea, coffee and soft drinks were served. Flight was in time. Compared to a 2 hours flight in business in Europe China Eastern did a good job.

China Eastern Airlines - by Simon Whittaker

31 May 2007  Customer Trip Rating : 3 Star Rating

Heathrow - Sydney Return (via Shanghai). The plane was modern, service fine and food OK (if you like noodles, noodles and noodles). Inflight entertainment is indeed abysmal, with the old fashioned one screen between 10 rows. A couple of films were OK if fairly grainy while on the way back a truly awful film was about to be repeated for the third time when a mutiny started and it was changed! All flights were on time, however the time of take off when we arrived at the airport on every occasion was different to the time on the ticket (within 30 minutes always but still a bit worrying). Can't comment on the hotel on the way home as we stayed a week in China so didn't use it. All in all - you get what you pay for. Take plenty of books / entertainment of your own and you'll be fine. For slightly extra comfort and better in flight entertainment I'd only pay up to another £100 for this trip.


China Eastern Airlines - by Jack Chen

20 May 2007  Customer Trip Rating : 3 Star Rating

JFK-PVG business class. Seat is so disappointing. Better than UA old business class seat, but not as good as Cathay, or JAL. Similar to Continental, but the seat cannot be fully stretched on the leg part, so your leg will be 'hanging' while you're sleeping. Food is good (chinese food). Breakfast excellent, congee, noodles and some dim sum. However, there is no menu, and you have to wait until the meal time in order to find out what choices you have (unusual in business class). Also, ear plugs are only available upon request, and no noise cancelling headphone like Cathay or Singapore. No travel kit for business class passengers (such as toothpaste, mouth rinse, and things like that). Flight attendants speak enough English to get by (as other noticed). I waited about 20 minutes for the luggage. Business class luggage does not come out early. Overall experience is better than most American airlines, but worse than most Asia airlines.

China Eastern Airlines - by J Liu

5 May 2007  Customer Trip Rating : 4 Star Rating

Shanghai - Chengdu round trip economy class: During May "Golden Week" holiday, CEA acquitted themselves very well on this trip. Outbound A330 was spotless, FA dressed and groomed very well. Inbound A321 also very clean, excellent attentive service, with smiles all around. This week was "Yunnan Culture Week" and they handed out nice little trinkets to all the passengers, and served up food that was very tasty and satisfying for a change. Overall, a most pleasant flight and the best I've experienced thus far from China Eastern.

China Eastern Airlines - by David Cox

5 May 2007  Customer Trip Rating : 2 Star Rating

Flown with China Eastern domestically a few times now. (Shanghai - Xi'an, Kunming - Lijiang, Kunming - Xi'an and Lhasa - Xi'an). Service is usually reasonable with English speaking FA's. And hot food is usually served, except the short Kunming - Lijiang flight on which they still managed to serve cold drinks. Never had a problem with check-in and only the Shanghai - Xi'an flight was delayed by about half an hour. Biggest problem is that the English safety video/demonstrations get cut short, and on the Lhasa - Xi'an flight, they finally did the safety demonstration half an hour after take-off. There isn't any competition on domestic flights as all Chinese airline prices are regulated by the CAAC.

China Eastern Airlines - by R Moy

3 May 2007  Customer Trip Rating : 3 Star Rating

Airbus A340-600 Economy Class Los Angeles to Shanghai Pudong and back. I do not think anyone will find the seats comfortable for long distance travel. The seats are narrow, leg room lacking, and seat cushions are hard. What I find ironic is that we took a smaller Airbus from Shanghai to Beijing and back that had more comfortable seats! The seats from a Southwest Airlines 737 is wider, has more legroom, and better cushioned. I am 5'10" and 205 lbs. The service from the staff was very pleasant - smiling and ready to assist you with drinks. Both flights were on time. The food served was adequate for Economy Class. Overall not a bad carrier - next time I will try their Business Class.

China Eastern Airlines - by Alan Cheng

27 April 2007  Customer Trip Rating : 1 Star Rating

BKK-PVG A343. The old business class seats are terrible and hard to sleep in - seats in premium economy of most airlines are better than it! These business class seats don't even have a leg rest. I flew MU from BKK to PVG many times but have been impressed by the business class seats on the A330 and A346 - If you are travelling on business class on the A343, think twice. Service is acceptable. The only time I was served hot meal was just last week when I flew to PVG. Don't dream of the plane departing on time - or surprised when its cancelled.

China Eastern Airlines - by Jane Tarrant

26 April 2007  Customer Trip Rating : 3 Star Rating

No frills but perfectly ok for the cost. If this is not an issue it would probably be better to go with a main carrier as food and in-flight entertainment not as good. However, staff pleasant and no real quibbles. Return flight late but offered free drinks within a few minutes. I wouldn't rule out flying with China Eastern again.

China Eastern Airlines - by Alejandro Canton

20 April 2007  Customer Trip Rating : 3 Star Rating

A330 Beijing-Xian economy. Swift boarding, all female, stern looking though polite FAs. Full breakfast basically Chinese. Good width and pitch with lumbar support. FAs spoke good English. Would fly with this airline internationally.

China Eastern Airlines - by Kylie Archer

20 April 2007  Customer Trip Rating : 1 Star Rating

Firstly, departing Sydney the plane was delayed, a problem which I can understand as the plane arrived late from Melbourne. However, the situation became a lot worse once I was on board the aircraft. I was seated in seat 11c. During the journey I realised my in seat entertainment was not working, nor was the button to recline my seat or the air-conditioning or even the over head light. When I mentioned this to the hostess, I was told I could try and find a seat elsewhere, but that she couldn't ask anyone who had two seats to themselves for one of their seats. The temperature on the plane soared. The heat was so oppressive on the plane that I actually began to feel quite ill. I said this to the hostess and was told "It is broken and you can take a walk to the back of the plane where it is cooler". This was not the only problem as 2 out of three toilets at the back of the plane were not working as they had no water in them. The problems did not end with the arrival at Shanghai airport. At Pudong airport we were told to give in our vouchers and go through immigration and baggage claim. At no point were we told where to meet nor were we accompanied through customs where we had to wait for our passports to be stamped. This meant that on collection of our bags myself and another girl went through the customs section of the airport and found ourselves lost. After about half an hour we saw some other people from our flight (also lost) and waited together looking for people from the flight. Eventually we met the group and were put on the bus to the hotel. At no point were any instructions given to us as to what we were doing. Upon arrival at the hotel our passports were taken by Hotel Staff and kept for the night. I asked to keep my own passport and leave a card imprint as security but I was told no. The shower in my hotel room was unclean as was the toilet. During the night I was woken by a phone call at 5am, another at 6am, 7am and again at 8am. So much for a good nights sleep. The next morning, when we went to collect our passports the hotel had lost the passports of two of the hotel guests!

China Eastern Airlines - by P Timmis

20 April 2007  Customer Trip Rating : 3 Star Rating

Economy London-Shanghai-Melbourne, Melbourne-Sydney-Shanghai-London. All flights on time; planes clean; food a bit repetitive and bland but edible; flight attendants pleasant and welcoming; ample soft drinks and cans of beer available. Stopovers in Shanghai both ways; hotel adequate with a good market nearby on the Saturday morning. Overall good value for the money. We have had a lot worse from main carriers.

China Eastern Airlines - by Martin Edwards

15 April 2007  Customer Trip Rating : 4 Star Rating

Economy Class Kunming - Guilin. Very efficient check-in and boarding at Kunming. Flight were professional and courteous but had limited understanding of English. Inflight English announcements were largely unintelligible. Breakfast some kind of beef & vegetable stew with rice! Can't criticise the airline for this as this appears to be very much to local Chinese tastes. Also included was a punnet of fresh cherry tomatoes, which were delicious.

China Eastern Airlines - by Andrew Wright

15 April 2007  Customer Trip Rating : 3 Star Rating

Xian to Chengdu in an A320. The exterior could have done with a wash, but the interior was okay. Legroom was fine, though the seat heights were rather short for a westerner. Small LCD screens popped down during the flight to show a promotional piece that flickered between colour and monochrome. It was all in Putonghua, so I have no idea what it was about. We were given bottled water and heated Chinese meat and pastry buns wrapped in foil which were very tasty. Announcements were in reasonable English and Chinese. Overall a competent, but turbulent, flight.

China Eastern Airlines - by Samuel Spriggs

10 April 2007   Customer Trip Rating : n/a

Club class London-Shanghai-Sydney outbound and Melbourne-Shanghai-London inbound. The prices make allowance for the difference in China Eastern standards compared to other airlines. Check in at all locations good. The flights are not up to bigger competitors standards, but are better than tourist class flights we have ever made. The meals are a little quirky, but by selecting those items we wanted to eat, we fed adequately. Shanghai - Sydney plane was really good. On the return leg we were provided with overnight accommodation at the Donghu Lingang Hotel, about 45 minutes drive from the airport, with breakfast included. This is an excellent hotel. No one could be negative about this hotel, and the breakfast provided was sufficiently varied to allow any westerner to find what they wanted hot or cold. The transit arrangements at the airport were slightly bizarre, getting to the bus, but otherwise were ok. I did ask a couple of passengers who were travelling tourist class what their opinions were and both were positive about the flights and the accommodation.


China Eastern Airlines - by Sonia Pawar
20 March 2007

LHR-SHA-MEL, MEL-SYD-SHA-LHR. My husband and I travelled with our son who was 14 months at the time. We booked with CEA as the flight price was considerably less at this peak time. Return Flights were £1000 each - about 1/2 the price of the next available carrier at the time. Outbound Plane looked very dated indeed. We chECked in early so as to ensure first row seats for leg room and space for our son. London to Shanghai was smooth, inflight entertainment left a lot to be desired. A film starring Eric Cantona and a monkey was the movie - and on loop! We had read comments from other passengers after booking our flight and as such packed our own food - hence were not bothered about the food served. Staff were very helpful with our son. Shanghai to Melbourne the chECk in staff would not allow us front row seats, however as flight was relatively empty we had plenty of room. Again we had our own food packed. The plane on this 2nd leg of the journey was cleaner and newer. Inbound Journey - We didn't realise when we left Melbourne our flight would be stopping at Sydney - this was never communicated to us, Much to our annoyance, cabin crew requested we leave the flight to recheck in. So we had to wake our baby, grab our bags, check in again at Sydney to then reboard the same plane and sit in the same seats were originally at!!. Plane new and clean and staff very polite - much more than the outbound flight. They were helpful and playful with our son. We had front row seats (we ensured this again my checking in hours earlier). The food was actually quite good on this journey, but we had packed rations in case!! Our son was also offered a lovely range of baby food which we were pleasantly surprised about. The not so great part of the journey was the stop off in Shanghai. No organisation at all. 2 hours after claiming baggage, with children falling asleep all over the place CEA had still not organised pick up of the Economy passengers. The Fathers all clubbed together and as soon as the first wrecked people carrier arrived Mothers and Children all jumped in. Our baggage was all in pile outside, but in the exhaustion we left and hoped it would arrive at the hotel. At the hotel - chaos - all economy passengers queued up at chk in to be served by 2 staff - another two hours passed and we finally had our key to our room - on the 11th floor! Exhausted we dropped our bags and then legged it outside for food - and were greeted by the Golden Arches - you would have been relieved had you seen the offering at the hotels restaurant. Mu husband and I decided to get up much earlier than needed, and we decided to make our own way back to the airport via cab - to avoid the fiasco we had getting here. We arrived at Shanghai Airport 5 hours earlier and were the first in the queue to check in. We requested front aisle seats and were declined - we did not budge until they were provided. Shanghai to London journey was good - this was mostly down to the amount of people we had made friends with whilst in Shanghai who were kind and helpful to us and our baby. The satff were also good on this flight. Considering the price we paid, we cannot complain really. If CEA want to make improvements they should change the Shanghai hotel to Ramada (a regret that we didn't just pay to stay there). Next time we decide to travel to Auz we will plan well in advance, so as to go with another carrier - mainly due to the stop off in Shanghai which let us down. If you are on a tight budget, happy eating your own packed dinner and snacks and can rough it anywhere, then this Airline is fab.

China Eastern Airlines - by Andy Proudfoot
20 March 2007

LHR-SYD via Pudong. I thought that for the money this wasn't too bad an experience. Surprised how much of the meals I ate (even though they were basically all similar - ie either 'Pork rice or beef noodle' or vice versa). My only gripe on the meal front was that there wasn't enough of them - especially on the return Shanghai to Heathrow flight - this was 14 hrs instead of the advertised 12 and meals were served 1 hr into and 2 hrs before the end of the flight. No alcohol (supposedly) but I am sure I saw a couple of people being presented with cans of Budweiser. In-flight movies were pretty awful - and they showed a number of them twice in succession. Having resisted the duty-frees on the way out and the first leg coming back I decided to splash out on the final leg (you've got to fill the ten+ hrs without food somehow) and buy the 'pilot bear' (very cute) and the leather wallet with free smaller leather wallet (very leathery) - so imagine my disappointment to find that none of the goods in that section of the Duty Free book were available. I thought FAs were ok - their English was adequate as long as you kept to the script. Had the compulsory one-night stop-over on the way back in the wonderfully eccentric Jin Lihua hotel, which I loved (though can see how some people would hate it). Overall not too shabby for the money - and if they flew Shanghai - London in a straight line they could even do it a little quicker.

China Eastern Airlines - by Michelle Wang
8 March 2007

Shanghai-Sydney-Shanghai in Feb. At the Sydney boarding gate, a China Eastern Airline agent took away my husband's boarding pass and tore it, then handed him another seat far away from me and our two kids. Upon our questioning, they said that they gave his seat to another person. We were shocked! We were the first passengers checking in after flying in from Cairns 5 hours before this flight. They double assigned the seats and gave no announcement during all these hours while we were waiting at the gate. Not to make the delayed flight delay further, we boarded without further complaining. During the flight a passenger got caught smoking in the lavatory. A male flight attendant gave him a mild reprimand and confiscated his lighter.

China Eastern Airlines - by Mike White
6 March 2007

London-Sydney Rtn. Business Class. A340-300 to Shanghai-Pudong. Seat pitch not as good as A340-600 or A330-300. FAs exceptionally attentive with quite acceptable English skills. Dinners were 3 courses with choice of 3 entree dishes. All excellent Chinese style dishes. Breakfast choice of western or oriental - or both! Alcohol lavishly served with meals; water/juice/refreshment towels regularly served throughout all flights. IFE individual monitors with about 4 current Western films. 3 Hour layover at Shanghai Pudong in Business Lounge then newer A330 to Syd with much improved seat pitch and seat modules. Inflight Service as good. Return to LHR via Shanghai A340 with good seat pitch and similar inflight service etc. Overnight accommodation at Pudong was at Donghu Lingang Hotel 40 mins travelling time. Airport ground handling for this was perfect. Hotel was spotless with exceptional service. A340-300 back to LHR. Not heard of China Eastern before this trip. Ticket price cheapest by far. In terms of Business Class travel, this airline is underrated at 2 Star overall. They need to dump or refit the A340-300, otherwise, this Airline is on the up.

China Eastern Airlines - by J Liu
28 February 2007

Shanghai-Hong Kong round trip. Outbound a new A330, pleasant cabin, comfortable seats. Return an old A320. Hot meal served on both flights, not fancy but edible. Haagen-Daz ice cream on the return flight was a bonus. Flight attendants efficient, but almost robotic in their work. Poor video entertainment, no English language reading material so bring your own. Overall, nothing major to complain about, but that pretty much sums it up about China Eastern, if the flight is on time and routine.

China Eastern Airlines - by Kay Chapman
26 February 2007

London-Sydney trip. I have done this trip twice with this airline. Flights ok for the money. Plenty of leg-room and non-alcoholic drinks, but take your own food! My first trip had an excellent stopover but beware. The airline has stopped using the Ramada in Shanghi and the replacement hotel is just awful. Beyond belief. Filthy dirty, cold, a restaurant no-one would ever care to eat in. I will not use this airline again, until the stopover hotel returns to the Ramada or somewhere of equivalent quality.

China Eastern Airlines - by Ken Snashall
13 February 2007

Jan 4th plane broke down, sent to hotel in Slough on outward journey. Got us up next morning at 5am rushed to LHR took off 9am. Hotel at Shanghai terrible - stopover time cut from 36hrs to 8hrs. Return flight cancelled due to overbooking - had to make lots of phone calls to arrange flight next day, once again hotel in Shanghai was rubbish, could not get a proper drink. Shanghai to LHR even worse. In my view, anybody using this airline needs their brains tested.

China Eastern Airlines - by Stuart Scott
5 February 2007

China Eastern from Shanghai-Pudong to Melbourne. Plane an ageing Airbus with oil streaks and faded paintwork, interior was heavily worn and fittings were loose. Fare was Business Class. Food was poor, served fried Spam for breakfast. Seats in Business Class did not recline fully on overnight flight. Only English entertainment was 'Starksky and Hutch' on a continuous loop. I will never again fly this airline by choice.

China Eastern Airlines - by Ed Freitas
1 February 2007

Flew London-Shanghai and return. Not too bad either way, in fact probably better than expected. Flight Attendants friendly, a regular flow of water/juice servings through the night. There was no inflight entertainment apart from an overhead screen with a well-used video needing a bit of head cleaning, same movies shown on the return flight. Would probably fly again as a reasonable option to Shanghai.

China Eastern Airlines - by Michael Kinghorn
29 January 2007

China Eastern Airlines from Seoul Incheon International Airport to London Heathrow via Shanghai Pudong Airport. I opted for China Eastern as I wanted a one-way ticket and China Eastern was the cheapest option at 400GBP. The flight from Seoul was on-time and operated by a new and clean Airbus A330-300 aircraft. The crew couldn't speak English, but a flight from Korea to China, I wouldn't expect them to. Their inflight service was brilliant on this 1 hour 40 minute flight. A hot meal was served and very tasty. There were also drinks rounds on the flight. I was extremely disappointed with the transit procedure for passengers with connecting flights. My onward flight was four hours later, again with China Eastern Airlines. I couldn't proceed straight to the gate. Instead, I had to go to the transit desk and check in for my next flight (even though my baggage was checked through to Heathrow) and then through immigration and customs, before arriving back in departures and having to join even more lengthy queues at security and immigration! This pointless mission took a whole two hours and I had to complete six forms. This should never have been expected of me as I didn't want to enter China! The airline seriously needs to review the way in which transit passengers are dealt with. The onward flight to Heathrow, like every China Eastern flight to London, was delayed. The flight (operated by an older Airbus A340-300) left just over an hour late. The service was alright, but not as good as the flight beforehand. The crew spoke very little English (this was definitely a problem). If you can tolerate an airline which is rarely on-time, with staff that don't speak English and inflight entertainment that is extremely poor, then China Eastern are alright. I wouldn't hesitate to use them again, if they are able to undercut other airlines by such a large amount!

China Eastern Airlines - by Scott Welsh
26 January 2007

China Eastern in business class from JFK to Shanghai PVG. Very new Airbus A340-600. Food and service was good. Flight attendants spoke enough English to get by. Some in flight announcements were hard to understand. Normally fly NWA to China, but China Eastern price less than 1/2 NWA price. Would fly again.





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