China Eastern Airlines Passenger Reviews and Customer Trip Reports

China Eastern Airlines customer travel guide

China Eastern Airlines Business Class Lounge Reviews

China Eastern Airlines 3-Star Airline Ranking

China Eastern Airlines Economy class seat reviews

China Eastern Airlines Business class seat reviews

China Eastern Airlines Aircraft Seat Maps

China Eastern Airlines Passenger seat tips

SIN-JFK with a transit in Shanghai. Both flights departed on time and arrived early. Cabin clean but a little dated. No personal in-flight entertainment systems even though it was a 20-hour journey. Crew got the job done but did not go beyond that - spoke limited English. Meals served did not always correspond to time (whether at the origin or the destination) - on my flight from Singapore to Shanghai, a full meal of rice/noodles was served 2 hours into take-off at 2am, and no breakfast was served even though the flight was scheduled to land at 6am. Similarly the 14-hour flight from Shanghai to JFK only saw 2 meals served, 2 hours after take-off and 2 hours before landing. Stereotypical airline food served, somewhat tasteless, but is not inedible. Best to bring your own food on board if you (1) are not inclined towards Chinese food, (2) are picky, or (3) are easily hungry. Toilets were clean. Many passengers (especially on the Shanghai-JFK leg) were loud and pushy. I had a decent experience with the airline, but I probably would not fly with them again if I can afford it.

LHR to PVG. Main gripe is that there is no online check-in which mean turning up at airport 3.5 hrs before flight departs and having to queue to get a good seat. Airplane very clean and good first impression. Seat comfortable and legroom excellent (seat 32D). Service lacklustre without much attempt to be quick. Poor selection (no sparkling water and no white wine). Food edible, but little thought for presentation or variety (cold starter, warm main and yogurt). Served dinner twice (2hrs into flight and 1.5 hrs before landing, when breakfast would have been more appropriate). Staff okay but not especially friendly or alert. Entertainment system excellent with HD-quality picture and lots of choice. Would have recommended but for lack of online checkin.

Beijing to Hong Kong via Kunming. When I checked in in Beijing, was told my luggage will not be transferred to Hong Kong, which meant that during my 1 hour transfer in Kunming I would have to take my luggage, check in again for Hong Kong, pass visa control, and security control again. Arrived in Kunming on time but waited 10 mins inside the plane. I had to run to get my luggage, go to the check in desk, arrived 2 mins before the end of check in - told they could not register my luggage because it was too late. They finally let me go with my luggage in the cabin. When I arrived at the boarding gate, I was told to hurry up! Finally left 15 mins late (some other passengers arrived after me). Arrived in Hong Kong, another 10 mins wait in the plane. Otherwise the flight was good, the hostesses were nice and polite, the food was ok, the seat comfortable.

Flew PEK-XIY. New Airbus A321. Departure was about 15 minutes late due to incoming aircraft being delayed due to ATC problems. Boarding quick, but no special arrangements for Priority Customers. Overhead screens showing film in Chinese with very small English subtitles. Aircraft clean and tidy. Complimentary drink/snack offered during flight, crew spoke some English and all announcements in Mandarin and English.

I flew from Tokyo Narita to Singapore via Shanghai, and I definitely got what I paid for. Three out of my 4 flights were delayed and only one was explained, since there were mechanical problems and it left 2.5 hours late. On my last flight, we started boarding when we were supposed to be taking off, and staff acted like it was normal (no explanation or apology given). The meals and staff were good; I would say the delays were the most aggravating. Probably won't travel with them again.

PVG-JFK-PVG. Old Airbus 340, no in-seat moves as advertised, no leg rest as advertised, poor food and very dirty planes both ways. Cheap flight, but you get what you pay for, I do this Asia to North America run 3 or 4 times a year. It's worth the extra $ for a western airline company.

I flew return Paris CDG-Shanghai-Fukouka, flights were on time. Aircraft new, luggage was checked all the way through from Paris-Fukuoka and arrived no problem. Staff friendly. Paris to Shanghai flight had own entertainment station. There was a wide range of English films. Meals were good and comparable to other economy airline food. It was Chinese food beef and noodles, pork and rice, seafood and rice, dim sum. What else would you expect from a Chinese airline.

Shanghai Pudong-Osaka return with very old B738 and A330, both on time. VIP lounge at Pudong and Osaka airport are small, packed, nothing to eat, cabin crew rude and unprofessional, food & drinks are very simple and tasteless, can't compare with ANA or Japan Airlines on the same route.

On July 20th, I took off from Beijing to Kunming via China Eastern flight #5706 on my way to Kolkata (via flight# 555). The plane leaving from Beijing to Kunming was late by two hours. I missed the connecting flight to Kolkata. There was no guidance or help at Kunming. I picked up my checked luggage and went to the terminal for the connecting flight. I found a lot of confusion at the ticket counter and finally gathered that I had to wait for the same flight next night. The next day, after receiving the boarding pass, I arrived at the departure gate where the plane was delayed for more than hour - no announcement, no apology. My return trip from Kolkata to the USA was to be via China Eastern. Instead, I bought a one-way ticket via another airline. I realize I would not get a refund for the unused portion of the China Eastern ticket but I have no regrets.

PEK-NKG in First (which is more like business class in many other countries). Despite the seemingly endless delays at Beijing that are common these days (often due to poor weather) my flight was good. Attention to detail seems to have improved markedly at China Eastern since my last flight with them. Breakfast was excellent and my bags arrived quickly at Nanjing. Only issue was at the special check in for first class in Beijing where the staff member did not seem to understand my electronic ticket. I even enjoyed the quality documentary played during the flight.

HKG - Shanghai - Fukuoka and return: all 4 flights A320 were on time, all aircraft's looked new and similar to those of Easyjet. Staff speak fairly good English but lack experience in onboard servicing. Food was poor and looked careless. In general, inside the aircraft is cleaner and in better shape than some of British Airways aircraft's I've flown. Seat comfort normal. Customer service has a lot to improve.