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Air Berlin Passenger Reviews and Air Berlin Customer Trip Reports



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Air Berlin Customer review :  3 May 2013 by P Harpin    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to Phuket. We were worried about travelling with this airline following the reviews on here however our flight to Phuket was on time and food and in flight entertainment was ok. So far so good. Our return journey was a different story. We arrived at Phuket airport to be told we couldn't check in as the AirBerlin plane hadn't arrived or even set off for us. Various options were thrown around including another night in Phuket returning on the next Airberlin flight. After being left in the dark for some time we were then booked on to a Qatar airlines flight which first flew to Kuala Lumpur then to Qatar where we then boarded a flight to Heathrow. In total we were delayed by 8 hours. The manner in which we were left in the dark at Phuket was very worrying and it seems from the reviews below that this is not rare for this airline.



Air Berlin Customer review :  2 May 2013 by Andreas Kegel    (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH to TXL to MIA. First leg in Economy Class (Air Berlin does not offer Business Class on short haul). Flight on time, friendly Crew and nice snack. Second flight in Business Class. Crew friendly, greeted passengers by name. Seat not fully flat but angled cradle style, but had a good sleep. Entertainment AVOD, however no current blockbusters, selection of films rather poor. Meals just okay, everything is on the tray (starter, cheese, dessert) except the hot meal, which was served seperately. Why don't they serve the cheese and the dessert not separately as they used to? Arrival in Miami a few minutes late, immigration took 40 minutes, Air Berlin staff in the baggage reclaim area assisting passengers.



Air Berlin Customer review :  29 April 2013 by S Phillipson    (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MIA-DUS, Seat 22 A+C. Check-in hectic but quick, boarding slow, typical for USA. Seat small and very uncomfortable with little leg room, a no go for a 9.5 hr flight. Service sloppy. Drinks ok. The only good thing was the price, cheap as this airline has now become. Next time I will use another airline.



Air Berlin Customer review :  29 April 2013 by M Higgins    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Abu Dhabi to Phuket on 28th April. After reading the comments on here before my trip, I was very apprehensive about the flight, but the service was good, food was good too. The only problem was the leg room, which was a bit uncomfortable, but I would certainly do this flight again.



Air Berlin Customer review :  25 April 2013 by R Wilking    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUS-MIA-DUS in economy on the A330, new seats finally with IFE. About 12 movies (some in Arabic), episodes of US sitcoms and music styles. Seats small and with legroom only for people under 1.80metre. I got row 33 next to the toilet, unreclinable. Food ok. Generous dispatch of beverages (wine or beer for meals) bottle of water before the night. Friendly staff on both legs.



Air Berlin Customer review :  17 April 2013 by R Lalla    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Do not travel with Air Berlin if you are over 6 feet tall. Leg room is unheard of, and it is just very unpleasant for flights of 3 or more hours. Cabin crew are helpful, planes are fairly new and I would probably fly them again within Europe if prices are reasonable but never again for long haul! Food not terrible nor great either. Also keep in mind that the seats themselves are very small and luckily it was me and my wife traveling together or else it would be a very uncomfortable experience to be pasted up to a stranger. We are both very skinny people and yet we were all up in each others personal space. I took carry on bags and did not checked anything in due to hearing all the horror stories of lost baggage and I recommend you doing the same if your trip is short enough but keep in mind it needs to be under 10kg.



Air Berlin Customer review :  12 April 2013 by R Soli    (Switzerland)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Trip from Abu Dhabi to Phuket. The plane is new, the overall look is ok, entertainment is ok as well (just a few movies and all in English and German). But, leg room is ridiculously small, the seats are very hard and the food is just ok. Adding to this a very unpleasant crew. I will avoid flying Air Berlin on long distances in the future.



Air Berlin Customer review :  28 March 2013 by K Blake    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

2 domestic flights in mid-March (FRA-TXL, TXL-MUN), as prices were very reasonable. Flights themselves were unremarkable, and indeed, I was surprised that snacks were handed out on such short flights (1 hr 25 mins). Biggest complaints have to do with having to take a bus to/from the gate out to the planes. Additionally, the boarding process and check-in area for domestic AB flights at TXL is horrible! AB ground staff are rude and unhelpful. Ticketing/check-in/boarding area for Tegel is one of the most inefficiently planned and run CFs that I have ever had the displeasure to experience. Combine that with no train line to the airport (just a severely overcrowded and unpleasant bus route to get to Alexanderplatz or Hbf). Will avoid flying out of TXL at all costs.



Air Berlin Customer review :  21 March 2013 by Pauline Wilson    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Abu Dhabi to Phuket . Flight was most uncomfortable hardly any leg room, seats uncomfortable, rude cabin crew, awful food. Seat back television broke down a couple of times and had to be restarted. Would never travel with them again.



Air Berlin Customer review :  20 March 2013 by Tom Parker    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Phuket to Abu Dhabi on 17th March 2013. Booked as part of a codeshare return flight with Etihad. Having read previous reviews on Air Berlin I was not looking forward to this flight sector. I have to say that I was pleasantly surprised at how polite the cabin staff were. The plane was clean and tidy and the overall comfort was not much different to Etihad. The meal I had was typical Plane fare and a little less presentable than Etihad but edible non the less. The seat back TV did not have as much to choose from compared to say Eitihad or Emirates but fine for a 6 hour flight. Flight was on time.



Air Berlin Customer review :  14 March 2013 by Mike Schneider    (Austria)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Connecting flight from OSL through TXL to FRA. Flight from OSL delayed. Connection in TXL to FRA could have been reached, but Air Berlin did nothing to support connecting passengers (direct bus transfer) and even after running to the gate, boarding was denied with the aircraft still at the gate! Re-booked to next flight to FRA more than 3hrs later. No support whatsoever. After finally reaching FRA, suitcase was still in Berlin. Today (2 days later) the luggage still hasn't arrived.



Air Berlin Customer review :  6 March 2013 by G Green    (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight Munich-Fuerteventura-Tenerife (back: TFS-MUC). Poor service: only a sandwich although we were onboard for more than 5 hours (with one stop in Fuerteventura, where we had to stay on board). From the 5 meals you could buy there were only 2 available (cost more than 10€). On the way back our video monitor didn't work, and we only had 1 music channel working. Worst of all: very unfriendly crew. We flew already with TUI-fly and Condor (Thomas Cook) to the Canary Islands and had a much better service and friendlier staff on board. I won't say: never again, but if I can choose between Air Berlin and another airline, Air Berlin will be the loser.



Air Berlin Customer review :  1 March 2013 by J Bartek    (Poland)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GDN-TXL-TFS-TXL-GDN. In general not bad flights for quite competitive price, although with some disadvantages. The main of them is Terminal C on Tegel Airport which is dedicated mainly for Air Berlin short and medium distance flights. It's overcrowded and not sufficient for big amount of departures. In result both our departures from TXL were delayed. The other disadvantage is poor in-flight entertainment. On mid-range flights it's limited to some sitcoms and one movie presented on ceiling monitors. Amount and quality of food is not sufficient for over 4 hours long flight. Fortunately, we didn't experience any rudeness of cabin crew, as some other reviewers did. In fact, we found almost all of members of crew polite and attentive.



 


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