Air Berlin review - by Jonathan Focke
3 August 2006

DUS-STN-GLA return. I was surprised by the excellent service offered by Air Berlin and the cabin staff. Really nice sandwiches and free soft drinks, you wont find that on any other low-cost-airline. Forget about Lufthansa, take Air Berlin

Air Berlin review - by Oliver Tester
24 July 2006

BHD-STN on a Fokker f100. Flight was 2 hours late. Good comfortable leather seats with lots of legroom very quite at front of aircraft where I was seat 2A but noisy at back drinks served but no free food offered even though on there website it said they do. Is this normal can someone tell me. Would recommend this airline even though flight was 2 hours late.

Air Berlin review - by Matthias Schmutz
24 July 2006

ZRH-TXL-ZRH. Flight to TXL in a Boing 737-400. Brown non leather seats a bit cramped and not very comfortable, leg room less than in the BAe 146 of Eurowings I used on my last flight to TXL. Free newspaper, small, but very tasty sandwich, free soft drinks, friendly crew. Flight back in an Airbus 320, new, thin leather seats the same as Swiss has in their refurbished planes. All in all pleasant but quite equivalent to what you get from Swiss. I will choose flights to TXL mainly based on the price, where Air Berlin often has an advantage when booking very early, but soon gets more expensive. One advantage of Air Berlin is their frequent flyer programm, which really earns its name.

Air Berlin review - by Alexander Montgomery
11 July 2006

Frankfurt to Zurich, economy class (one class only). I've used this airline before and wasn't aware that they're expanding their fleet of 737s with Airbus 320s. So a very new plane with bright blue seats give the cabin a very fresh look. I was lucky to get an aisle seat in the exit row and was able to stretch out as like I were in C class, the regular pitch is comfortable as well. When boarding you're offered newspapers, magazines and candy. Cabin crew was friendly, attractive and efficient. From take-off to landing the flight took exactly 30 minutes. Nonetheless all passengers were given a fresh and very tasty egg and cheese sandwich and a bottle of water. Take off and landing were precisely on time. My conclusion is that if AB flies to the place you want to go, book the flight with them. They offer much better service than all European national carriers, their prices are lower, their staff young, attentive and friendly, their planes new (average 3 years), they have a great safety record and a unique frequent flyer program where the taxes and fuel surcharges (which are often more than the actual flight) on bonus tickets are paid by AB and not by the customer! It's great to see AB expanding, hopefully they'll be offering longhaul flights to selected destinations in some time. The concept is excellent: low cost, full service. I don't know how they do it but it works. The earlier you book the cheaper the flight, some of the introduction fares are 1 Euro fares!

Air Berlin review - by A Lund
8 July 2006

BCN-DUS-HEL-DUS-STN. Four sectors on Air Berlin, for a grand total of less than 180 Euros. BCN-DUS 737-800, new plane with airshow on drop down screens. DUS-HEL and back was on board an F100, smaller plane with no IFE, but more comfortable than the 737s. New 737 700 DUS-STN, slightly cramped as the plane was packed with world cup fans, but only a short flight so no complaints. Crew on all flights extremely friendly, with sweets on take off and again before landing. (Even had chocolates on one of the flights!) Free sandwiches are tasty and help plug any hunger gaps! Dusseldorf Airport is new and easy to use. (Although there's no TVs once you go through border control - which made world cup viewing tough!). All in all, would highly recommend. By far the best low cost carrier have ever flown with.

Air Berlin review - by Brian Morris
5 July 2006

Best low cost airline I've found. I flew return to Alicante from Stansted in June 2006, the check-in at Stansted was very easy - 6 desks open so no waiting and the return flight was just as easy. Reserved seats so no boarding very relaxed. Free newspaper & sweet before takeoff, pillow offered after takeoff and then a free ham or cheese roll with the choice of a hot or cold drink - all no charge!!! Duty free sales the cheapest I've seen on a EU zone flight and finally a free Kit- Kat before landing. All in all flying with Air Berlin was a pleasure and if you book early they can work out cheaper than Easyjet or Ryanair, and anyway who wants to fly with Easyjet or Ryanair when there's Air Berlin who treat you a person and not a nuisance!

Air Berlin review - by David Schultz
5 July 2006

Dusseldorf - Vienna - Dusseldorf. Check-In in DUS was quick, although 5 minutes before boarding the gate was changed. 737-700 with a bit tight leg-room, but all in all comfortable. No IFE on this flight. Service was good, flight attendants were friendly and though they had a hard job on this full aircraft, they always had time for a short joke. Drinks were cooled well and cheese-sandwich was good. Departure and Arrival perfectly on time. Return flight was on a brand new A320. Very nice interior with Recaro leather seats. Enough leg room. Very comfortable and simply stunning moving map displays. Service was again very good. Got the same sandwich as on the first flight. And once again: planned arrival in DUS 09:40am, actual: 09:38am. All in all a perfect service for 80€ (both flights!). Highly recommended.

Air Berlin review - by Martin Cox
5 July 2006

Bournemouth to Paderborn and return. I agree with all the compliments this airline has had and deserves. Even flying in the middle of football fever, a very efficient and friendly service. It is just a pity that it needs to use Bournemouth which does not fit with this image.

Air Berlin review - by Ian Aitchison
26 June 2006

Stansted - Belfast. Quick check in at STN, which, in the middle of the early morning wave of low cost movements was a big plus. Boarding was quick and hassle free (amazing how allocated seats makes it quicker than the usual LC free for all!). FA's were polite and genuinely dedicated to good service. Everything else was up to typical german standards of efficiency. With this level of service from a low cost (but not low standards) at a price which was less than my 2 day car parking cost, what more do you need. 10 out of 10 for AB. I would strongly recommend them to anybody and look forward to their route network expanding.

Air Berlin review - by John Oram
10 June 2006

My second time with Air Berlin and still nothing to complain about. Far from it. This is a LCC with retention of basic service, on my flights a perfectly satisfactory roll and a drink with hot drinks routinely offered in addition to ones cold drink. We flew STN-ALC-STN, a fairly new route for BER operated by one of their ubiquitous B737-700s. The cabin crew were highly effective and not at all intrusive with, for example, the additional selling. Flights on time both ways and air jetties at STN and for the return from ALC. BER do some excellent fares and are well worth trying.

Air Berlin review - by Edwin Gocuan
9 May 2006

Berlin Tegel TXL-Vienna and it earned its 4 star Low Cost airline rating. Polite and courteous staff at the check in counter and check-in was very quick and no hassle despite our group luggage was over the limit at 23 kg. Flight departs on time and was full. Good and comfy leather seats on clean Boeing 737 aircraft. Complimentary sandwiches and drinks which most LCCs don't offer. Very attentive crew who don't hesitate to please you. I would rate Air Berlin to be just a little notch behind NIKI airline and would put the likes of Ryanair and Easyjet to shame with their superb service. Fantastic value for money. I would not hesitate to recommend Air Berlin to my friends.

Air Berlin review - by Ian Aitchison
8 April 2006

London Stansted to Bergamo via Dusseldorf. Good efficient staff at STN with none of those horrendous queues you get with other airlines. Easy boarding without fuss, probably because everybody has a seat allocated. Departure delayed by 35 mins due to late inbound aircraft. Reason was not explained but assumed it was linked to the french ATC strike. Just managed to get connection at DUS. Arrived at BGY 5 minutes early. Professional service onboard with a freesandwich and drink. This is ideal for flight of upto 2 hours and seems to make all the difference. I know its not much in value but it goes along way with the seat allocation, efficient crews and expanding network. 10 out of 10 for a low cost airline which suits the business traveller.

Air Berlin review - by J Van Armstrong
26 March 2006

My daughter moved to Germany last year and I have used the Stansted to Paderborn route six times in the past nine months. I am impressed with the service and comfort of seating (I am nearly 6ft tall) and the cheap fares. I would recommend Air Berlin to anyone.

Air Berlin review - by Ed Machin
25 March 2006

STN-GLA-STN. This airline offers a great service and inflight is as good as the only full service airline on the route now BA ,and knocks the like spots of Ryanair, BMI and Easyjet. However, one major complaint. My out bound flight to GLA from STN was held up waiting for passengers from connecting flight s from incoming German destinations. My inbound flight was late arriving to GLA because of the same reason. Not what you need when you are relying on the Stansted Express on a Sunday night. If AB want to remain on this route (and I seriously hope they do) they will have to get this issue sorted out fast.

Air Berlin review - by Antony Davies
18 March 2006

Air Berlin from London Stansted to Hannover. Check-in quick and efficient, but their STN staff do strictly enforce the 6kg hand baggage limit and are none to keen on letting trolley bags on board. Flight on a Boeing 737-800 with winglets. In flight service offered headsets for the IFE at a reasonable price, the video was a mix of Air Berlin promos, cartoons, music and Mr Bean plus audio selection, and very impressive moving map display. Cabin crew efficient, but not overfriendly, probably as they were very busy on this full flight. Seat pitch 29-30" (72-75 cms). Mainly German newspapers offered on boarding, a choice of free cheese or turkey sandwiches of a good quality plus tea/coffee and duty free sales on this quick 55 minute flight. Baggage delivery at HAJ was quick. Great value and efficient service. Overall a slick and well presented operation.

Air Berlin review - by Mikko Lahti
13 March 2006

Air Berlin is my favourite carrier now that they've opened routes to HEL! You get premium service for extremely reasonable price. Don't know how they do it, but I hope business goes well for them. It's the best of low-cost carriers, and beats many traditional airlines (such as SAS) in every aspect, too. Flights on time, clean aircraft, snacks and drinks served for free. For a minimal price tag. The hub in DUS is well located in the middle of Europe, and they're smart enough to not sell point-to- point flights with stupid arrival times like Ryanair (middle of the night, etc.), but genuine transfer flights.

Air Berlin review - by Chris Derflinger
9 March 2006

Paris to Nuremburg. Everything about this flight was above average. The outbound and return flight left and arrived on time. The aircraft was spotless, the crew was young, vibrant, and very friendly, and the sandwich served is a wonderful touch for such a short flight! My baggage was actually about 5 kg overweight but the check-in agent let me go. I appreciated that! Overall, very impressed, and I will use Air Berlin again!

Air Berlin review - by João Coelho
5 March 2006

TXL-BCN. This was my first venture into the " Low Cost " world and I wondered what I would get for my 49Euros ! Boarding was on time and onto an older but well kept 737-700. Seats were comfortable and as the flight was not very busy the middle seats were left free. Safety announcements made in German and English. FA's were young attendants who were efficient and friendly. Food was served and consisted of Ham and Chicken salad with hot bread. Cheese plate, fruit and a chocolate cake. Soft drinks, tea and coffee are free while Alcohol has to be paid for and at 2 Euros for a can of beer that seems very good value. The drinks trolley made numerous rounds during this 2hr 35m flight. Arrived in Barcelona on time and luggage appeared 15 mins after arrival at the gate. Well done Air Berlin. Great value and great service. I wish them every success for the future and will use them again. Now, why cant Ryanair provide the same service? Come to think of it, the service even was better than BA's Eurotraveller !!

Air Berlin review - by João Coelho
26 February 2006

OPO-PMI-SZG and return. I tried other "low fares" companies and have to say that they have nothing to do with Air Berlin. Air Berlin is by far much better, all air planes were new and clean, staff very pleasant and sandwiches and drinks for free also some entertainment on the flat screens. During the transit in Palma de Majorca the ground staff makes everything to guide you to the next gate and find "lost" passengers. Will fly again with no doubt.

Air Berlin review - by Steve Fenton
16 February 2006

Again a great trip with seamless service from check in to arrival. I flew Man HAM VIE. Planes always clean with nice staff and even IFE. Free drinks and food if you want it. Agent waiting for connecting passengers at HAM. Cannot fault them and glad to see they even rate higher than KLM who are now 3 star. Planning trips with them is also so easy.

Air Berlin review - by Philippa Mizen
13 February 2006

Stansted to Palma. Superb airline. Very professional at a low cost. Allocated seat, drink and snack included. Both ways the plane was less than half full so we could spread out. All this for £40 per person return. Beats Easyjet anyday. We are flying with them again twice more this year. Highly recommended.

Air Berlin review - by Al Strachan
10 February 2006

STN-GLA-STN. Have done this route twice in the last 2 weeks with AB as well as 2 STN-Germany returns. Excellent service. The ability to check in for return flight (if on the same day) is just so sensible and really helps business travellers on those out and back one day trips where you need to cram a lot in. EasyJet, although trying to target business travellers, have NOT got the message. Allocated seats, free newspapers, free basic snack and beverages and the aforementioned return check in for same day flights are very high value for business travellers. Also, EasyJet often uses special low cost areas of airports, whereas AB uses areas (e.g. GLA) in tne main terminal where you are in a WiFi hotspot. Again a simple but very important business need to get emails off is accomodated. Finally, you don't have to get soaked standing on the apron or on aircraft sairs (and risk turning up at your meeting looking less than you would like to) with AB as they use airbridges wherever possible. Staff on AB much better than EasyJet. EasyJet are a very good airline but they just have not got the business package right yet. Unfortunately though, AB has a low 6Kg carry on weight policy whereas EasyJet is much more flexible.

Air Berlin review - by Brian Richards
6 February 2006

Malaga to Zurich via Palma Mallorca and cannot fault Air Berlin. The operation of changing planes in Palma worked like a dream in both directions with plenty of information and a very short distance to walk down the D pier which is used mainly by AB flights. Got to sample one of the new A320 aircraft from Palma to Zurich and was very impressed with the level of space, seat pitch and service. For Euro130 return there is no competition.

Air Berlin review - by Lorenzo Pasquini
3 February 2006

BGY-DUS round trip. flying to DUS I had free drinks, food and a very comfortable trip. The plane, in both flights, was a Fokker 100, nice plane - a lot of space for legs. Crew efficient during the flight. I'll surely fly with them again!

Air Berlin review - by Pouw Geuzebroek
11 January 2006

Dusseldorf to Rome. Surprisingly good service for a low cost airline, free sandwich and drinks, even German champagne (due to new year). Very pleasant flights, on schedule and for only €110 return fare including taxes and seat reservation. I live 15 min. from Amsterdam Schiphol airport, but the 2 hours drive to Dusseldorf is worth it - far lower taxes and a very nice modern airport. We loved the skytrain from the parking garage to the terminal.

Air Berlin review - by Tobias Eckart
3 January 2006

Leipzig/Halle Airport has a sparkling new terminal with excellent facilities and perfect interlining with higway and rail traffic. Check-in was fast and efficient and Air Berlin issues boarding passes with allocated seats which saves passengers from the rush at the boarding gate. A big minus goes to Leipzig's security staff, as it took ages to clear security! Dozens of passengers protested that our flight was due to leave, yet the screening staff continued to handle passengers very, very slowly. Flight was already on 'Final Call' when we reached the gate. Leipzig/Halle Airport seriouly has to fix that as it delayed our departure by almost 20 minutes. Not AB's fault however. Cabin ambience, seats and legrooms were OK. Flight attendants were OK as well could have been a little more friendly on the outbound leg. Service on AB is outstanding for an lc carrier. Free newspapers and magazines, video screens with moving maps. Free softdrinks and fresh sandwiches are offered. Other drinks and snacks from the onboard shop are extremly good value for money. Both flights were a very pleasant experience. Especially the return flight in a sparkling new 737 with a simply stunning new airshow software on the screens.

Air Berlin review - by Anton Müller
19 December 2005

Hamburg 6.00 a.m. - Zurich supposed arrival 7.20 a.m., final arrival: 12.00: Conclusion: If everything goes well, Air Berlin is superb, but if there is the slightest problem, everything seems to collapse: At the time the plane should start, we were informed, that the flight was cancelled (later I found out: for problems with security lights known at least three hours before). The plane was not substituted. Busses were organized to bring us to Hannover (2 hours travelling), where another AB-plane should leave to Zurich at 9.35 a.m. That plane arrived over one hour too late and for that reason lost its starting permission for which reason the flight was postponed for almost one hour. The Air Berlin staff managing the problem turned out to be completely unprepared, uninformed and incompetent. There was no information policy at all. Without the initiative of single passengers even fundamental dates were not available (e.g. where and when the busses should leave). Even in order to have our luggage back we all had to deal with the German customs police by ourselves (The police was not informed and first threatened us with weapons to make us leave the luggage room).

Air Berlin review - by Kevin Leung
4 December 2005

CDG to VIE, suppose with Fly Niki but became an Air Berlin 737-800 aircraft due to equipment shift. The aircraft is spotless, free sandwich and drinks. Two hours flight with 60% load, nothing to complain. Ground and air staffs both very attentive. VIE to ZUR with Fly Niki this time, amazing interior, excellent staffs and service with free sandwich again. Fly Niki and Air Berlin forms a very successful partnership and offering same level of excellent service. Extremely reasonable price, truly a low fare airline. Highly recommended.

Air Berlin review - by Ray Forman
2 December 2005

Just had a wonderful experience on an Air Berlin flight between Hamburg and Manchester, after being stranded by a Ryanair cancellation. Beautiful clean aircraft and friendly, helpful staff (on the ground and in the air). Very reasonably priced. Highly recommended.

Air Berlin review - by Christian Sitzwohl
30 November 2005

VIE to HRG with a stop in Nuernberg. The service of is very good for a low cost carrier. The check in is fast and efficient, meals were okay, and prices for alcohol is fair (2€ for a beer). The only problem I do a have, as a tall guy, I consider the space between the rows a little too narrow. I have the impression that space on flights of airlines like LH or Austrian is a bit larger than on Air Berlin review - but you save 180€ on a trip like I mentioned - so its your choice. What I and my wife consider as a little disadvantage is that Air Berlin offers a lot of flights as connection flights - like in our case Vienna-Nuernberg, Nuernberg- Hurghada. For direct inner-European flights Air Berlin is the airline to fly - if you have to deal with connecting flights to fly Air Berlin, reconsider your choice.

Air Berlin review - by C Sullivan
30 October 2005

Stansted to Paderborn - found everything about the experience very good. Check in was very quick, all staff very polite, even a choice of sandwiches on board. Would recommend to anybody.

Air Berlin review - by M Macleod
17 October 2005

Living in Hamburg I have used Air Berlin several times to Manchester (on business) and Spain (on holidays) and am very impressed by the service, which is better than most short-haul "full-fare" airlines. They give goody bags to kids and offer free sandwiches and soft drinks, prices for alcoholic drinks are fair. If only they would restart the HAM-STN route then I would be happy as I could then avoid Ryanair.

Air Berlin - by Fabio Valdés
8 October 2005

Alicante-Hannover, very clean and new aircraft (B737-800), pleasant and helpful flight attendants and free cold meal (something strange in Low cost carriers). I recommend Air Berlin to everyone. Good and cheap.

Air Berlin - by Jochen Rost
9 September 2005

I have been on Air Berlin a few times lately, despite being a well pampered premium card holder with both Star Alliance and Sky Team, paired with a natural aversion to low-cost airlines. But without doubt, with Air Berlin you get more than your money worth -starting with check- in staff being courteous and polite, assigned seats, in-flight service being friendly, efficient and always on the ball. Have been on STN-FMO- STN, and STN-FMO/PAD-STN now, on B737-700/800 and Fokker100, and the space on board is excellent, even for a long-legged 6'4" (1.94m) man like me. Many things speak for Air Berlin compared to other low-cost airlines, free sandwiches (a choice even, cheese and meat), comfy seats - if you can use them, do it, Air Berlin is probably the best choice you'll ever get on the low-cost market

Air Berlin - by Al Strachan
1 September 2005

I have flown AB twice recently once STN-DUS-STN and last week STN-TXL-STN. They check in staff at STN are welcoming. You get an assigned seat. The cabin crew are a delight and they provide a very nice snack and complimentary newspapers and beverages. The 737s are good but the Fokkers are showing their age. On the down side I watched in dismay at TXL as an apparently over-zealous employee ruined all this good image as she charged a father and son excess baggage fees because the father's bag (he was obviously carrying most of their stuff) was over limit. They were not prepared to average out between the two passengers which would have meant their combined weight was within the 2x20Kg. That is surely unecessary and just leaves a bad impression

Air Berlin - by F von Ameln
22 August 2005

Regular customer on ZUR-DUS and ZUR-TXL. No doubt, AB offers best value for money. Fares are reasonable, especially if booked well in advance. But also short-notice bookings (24 hrs in advance) can absolutely compete with full frills carriers. Upgrading to SilverBonus membership for EUR 50,- p.a. pays: AB offers extra check-in for Silver / Gold status (which other low cost carrier can compete that one? no queue-waiting at check in! plus free seat assignment at reservation, plus free re-booking: you only pay the difference in fares, no surcharge - this is professional business class standard I miss at all of the carriers relevant for me!). Never any late arrival, usually a bit in advance which is nice for business travellers like me. Ground and flight staff is friendly, fast and competent, the plane always tidy and clean despite short turnaround times. Call center is competent and quick, too, usually no waiting for an operator (if you know Swiss call center service, you'll know what I mean. Personally, I find the sandwiches disgusting but most people take and eat them, so it's probably my taste. But the fact they are offered (at the fares) is nice. Soft-drinks and newspapers offered for free, as well. Seriously, is there anything else you would miss from a short-haul carrier? Full frills service - but low cost fares!

Air Berlin - by Neil Harvey
16 August 2005

Used Air Berlin from Manchester - Hamburg return on 737 outbound and Fokker 100 return which was better as the leather seats were comfier and had excellent legroom. Polite and courteous crew and very patient considering I was with 10 others on a stag weekend. Even got a free sandwich which is extra with other low cost carriers. Would use again.

Air Berlin - by Niall Good
16 August 2005

I have used Air Berlin regularly since they started flying from Paderborn and without fail they have provided and excellent and courteous service

Air Berlin - by Jan Kwikkel
15 August 2005

Köln - Malaga return. A small note about service kindness of Air Berlin in smallest detail performed. Customers boarding the plane well greeted by Air Berlin staff, being the lady flight attendant with candy basket. Air Berlin has quality assurance fully under control. Thank you kindly and fine regards. 

Air Berlin - by Dave Bean
19 July 2005

Stansted - Berlin - Lanzarote and they were fantastic in every way. What a shock - a low cost airline that treats you like a human being. Long may they continue.

Air Berlin - by Bob Horner

7 July 2005

Air Berlin was new to me when I first flew with them to Palma. What a shock My wife and I received - friendly ground staff and crew, top class service onboard, a meal we could eat. They seem to have little touches that set them apart from others. Pillows were handed out without asking for them, the children onboard (who were fretting ) were kept occupied by free games. If I have a choice of any airline to fly with, this would be in the top 2. Very highly recommended by myself and my wife.  

Air Berlin - by Nicholas Lusty

29 June 2005

Air Berlin offers an excellent service (having more in common with good state airlines than other budget airlines) at a good price with friendly service and a small but tasty meal with non-alcoholic drinks included. Baggage allowance is the standard 20kg, and if you are travelling for more than 4 weeks Air Berlin, or you have a Silver or Gold loyalty card (You can buy the former for 50 Euros), you can take 30kg with you. Air Berlin is also very helpful if you want to carry additional bicycles / surf boards etc. Most Air Berlin flights to mainland Spain are via their "hub" in Palma de Mallorca. (Around ten flights arrive from Germany / Austria and the UK within 30 minutes, the passengers are redistributed and then flown onwards to their ten or so ultimate destinations in Spain and Portugal. Air Berlin state that they are unable to guarantee their own connections there, and as you are on an island, you have no choice but to wait until Air Berlin can find an alternative (usually indirect via Madrid or Barcelona). They also offer no refunds should this occur. Fortunately, Air Berlin usually wait for a delayed incoming flight if there are more than a couple of passengers involved. I have never known a family with children to be stranded by Air Berlin. However this results in delays for the other passengers.

Air Berlin - by John Oram

12 May 2005

TXL-STN on 11 May 2005. Surroundings of TXL notwithstanding, I was pretty pleased with AB/BER compared to FR/RYR on the way out STN-SXF. I was a little disappointed to fly in a Germania (should that now be DBA?) F100 but it was comfortable enough. We were assigned an exit row on request. And the service was absolutely OK. When you consider that AB have very good promotional fares if you pick your moment, this is true competition to Ryanair.

Air Berlin - by Klaus-Juergen Budweg

25 April 2005

BER(TXL)-BCN return. Once again, a good job; both legs on time; clean cabin, FA's working to their limits but still with an acceptable customer related approach.

Air Berlin - by E Wise

21 March 2005

Booked on Air Berlin for a Manchester-Tegel flight in July. Now the airline say that for "operational reasons" the flight is cancelled. Seems they are only flying 3 days per week instead of the advertised seven. They are offering a flight a day prior to my booking (which I can't make) or a seat to Hamburg on the required date. Given the rail fare Hamburg-Berlin (my ultimate destination) is greater than the airfare to Germany that's hardly an option. Hopefully a full refund is forthcoming and I will rebook on another carrier. But disappointing to be let down by an airline which seems to enjoy a good reputation.

Air Berlin - by Robbie Barrigan

23 February 2005

STN-TXL last Thursday for the day. I must say they are excellent, they knock the rest of the low cost carriers into a cocked hat! You get clean, comfortable & modern aircraft, you get seat allocation and complimentary snacks and soft drinks and the staff are friendly and very smart. Why can't you get this standard of service with the likes of easyjet and ryanair who should take a leaf out of Air Berlin's book.

Air Berlin - by Carsten Hohnsbehn

17 February 2005

Frequent traveller on HAM-ZUR-HAM. Clean and modern aircraft, newspaper and journals, usual snack. Best value for money, ground and air staff friendly and competent. Will use them again.

Air Berlin - by Conrad Baudin

13 January 2005

Frankfurt-Palma de Mallorca-Alicante (21/12/04) and return (5/1/05). And this is how budget carriers should be. Clean and modern aircraft (B737-800), polite and efficient (if a little distant) cabin crew, high quality and appropriately sized meal or snack, generally on-time arrivals and departures and prices far, far lower than Lufthansa could offer on the same route. The only blot on the copybook is that, having queued for over an hour (!) the previous evening to use the early check-in service offered at Frankfurt I found the next day that my luggage had gone to Malaga. It took 29 hours to find me.

Air Berlin - by Joerg Lehnert

9 January 2005

Air Berlin has quietly become the second major airline in Germany and their on board service is much better than Lufthansa, let alone such disastrous carriers as Austrian Airlines or, much worse, Iberia. I recently flew Berlin-Barcelona-Berlin to spend new year´s eve in Barcelona. The personnel on board was efficient, friendly although some of them appeared to be a bit stiff but that is the German way. The still offer you a fully fledged meal and non alcoholic drinks. A well done job and certainly much better than Iberia. I paid roughly 180 EURO for the return ticket but it was high season and I certainly willing to pay a bit more if this gets me an airline that knows something about customer dedication.

Air Berlin - by Michael Schade

6 January 2005

Paderborn-Vienna-Paderborn. The best budget carrier I've ever tried. I live in Asia and tried a variety of budget airlines, but nothing can beat the standard of service, condition of planes and punctuality of Air Berlin.

Air Berlin - by Robert Swann

6 January 2005

I flew with a party of friends for a Christmas trip to Berlin. Flew Man-TXL with Air Berlin on their new 737-800. Very impressed with all aspects of the service, especially the crew and the aircraft. Would not hesitate to recommend them.

Air Berlin - by Jeffry Kam

3 January 2005

Stansted-Paderborn several times already. This airline doesn't seem like its low-cost competitors. There were refreshments and light snacks served on board for free. The flight and attendant crew were very friendly and possessed excellent language skills. The aircraft was clean and tidy despite the quick turnaround. The ground staff at Stansted and Paderborn were friendly and efficient. The website was easy to use and the displayed price on the search page already includes tax which is a nice surprise. Overall, it was very good value for money and I would fly with them again without hesitation. Certainly beats Ryanair by far.

Air Berlin - by P Salisbury

11 December 2004

Air Berlin from Man to Berlin November - pleasant surprise, pillow, ear pieces, free snack and drink and informative vdu, friendly helpful staff both on ground and in air. Have tried the worst (Ryanair) plus German Wings, Sky europe & Easyjet - AirBerlin best by far.

Air Berlin - by Bill Robinson

11 December 2004

I chose Air Berlin to fly to STN-BER return this summer, when I did a German language course in Dresden. I was a bit uneasy when I saw the plane - a Fokker 100. However, I need not have been worried. The flight was very smooth, the crew communicative (in both English and German) and you also get a free cup of tea and a lovely cheese salad roll. Return flight two months later was equally good.

Air Berlin - by D Alvermann

7 December 2004

Düsseldorf to Las Palmas, 03 dec. booked a Hapag Lloyd flight but got an Air Berlin codeshare flight operated by Air Berlin. check in ok, flight on time. Entertainment system nothing special, vegetarian breakfast was very lousy, only cheese and bread with a small cake were offered. Crew friendly.

Air Berlin - by Claus Heins

18 November 2004

Have flown AB several times ie. HAM-VIE-HAM and HAM-PMI-Mainland Spain. I can confirm what others write - clean, new planes, on-time service, free meal and drink. When others like Lufthansa do not even offer a cookie Air Berlin has a full snack or meal. This is even more nice if you have to be at the airport at 05:30 a.m. to get a flight. Prices can be great! Round trip HAM-VIE for a family of four was EUR 244 incl taxes if you book well in advance. You cannot even buy the gas for your car if you want to drive instead. However the check in is more old fashioned charter airline than modern scheduled service. Check in machines for travellers without checked bags would be helpful, specially on the city shuttles with a lot of same day return business travellers on board.

Air Berlin - by Nigel Tansley

18 August 2004

STN-PMI Very good service, on time, clean plane, free drink ,snack & goodies for children. Fantastic prices & very good booking website. Would recommend to anyone. This is what Ryanair & Easyjet should aspire to.

Air Berlin - by Liam Connolly

9 August 2004

HER-DUS . I have to concur with all the good things that everyone else has said about this airline. Spotless planes, delightful staff, nice food and reasonably priced drinks. Not to mention good inflight entertainment. I wouldn't hesitate to recommend them.

Air Berlin - by Klaus-Juergen Budweg

24 July 2004

Berlin-London Stansted. Despite the fact that both sectors were operated by Fokker 100, recently wet-leased from Germania Express, (rather shabby cabin without IFE, not to be compared with Air Berlin's "genuine" ultra- modern B-737-800 fleet) i strongly recommend this airline offering excellent value for money. ground and cabin staff - as usual - professional and polite, some of them were even perfect hosts. Soft drinks and snacks are free, alcoholic beverages are moderately priced. the online reservation is a pleasure as the airline shows the final fare including ALL taxes and charges at the first look.

Air Berlin - by Nicola Cibaldi

23 July 2004

BGY-TXL-BGY what a good experience. Air Berlin offers high service (candies when boarding the aircraft and a sandwich later) at low cost (€ 58,- roundtrip for the new year's eve period, booked in late august). I couldn't find any flaw in the whole service provided by the airline. Strongly recommended, would fly with again!!

Air Berlin - by Florian Haas

22 June 2004

ZRH-TXL-VIE-ZRH on Air Berlin. Very, very good - all on time, nice free catering. VIE-ZRH was NIKI the new airline of Niki Lauda, service (catering) even better. Forget SWISS and Lufthansa when you have these alternatives !

Air Berlin - by D Moumni

12 June 2004

I paid €38 for a round trip ticket from Vienna to Munich. Although it as a short flight, we were served a little sandwich and a free drink. Besides, seats were comfortable, with lots of room for your legs. The aircraft didn't look old at all. They also had "leather" seats! I really enjoyed my flight, especially that the staff on board was really nice and welcoming (by offering you a candy when you get on the plane!). All in all, a more than great value for what I paid. I'll fly again with Air Berlin. One small thing though: The in-flight magazine is in German only!

Air Berlin - by Carsten Balzer

25 April 2004

AB8448 22/04/04 TXL-STN, paid €29 for this flight. flight operated by a Fokker 100, we had to return to parking position due to a technical problem and were kept well informed by the cockpit and the cabin crew during the 30 minutes delay. Cabin crew performed their duties well for this short flight. Always had the feeling they were concerned about the safety of their passengers and that's what counts for me. I'm happy with their service and can only recommend them!