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Air Berlin Passenger Reviews and Air Berlin Customer Trip Reports
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Air Berlin Customer review : 27 July 2012 by P Perrone (USA) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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JFK-TXL-BRI Check in at JFK was fast and easy, staff on board excellent. My seat was 14A which is in the
first row. Found pillow and blanket on my seat but was told I had to stow it up top until after take off. Didn't
think I would see them again but 15 min into the flight it was handed back to me without having to ask!
Dinner and snacks were served with a smile. TXL to BRI was much of the same. Will absolutely fly again.
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Air Berlin Customer review : 26 July 2012 by R Carr (New Zealand) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We requested a ticket from Venice to Cologne/Bonn on May 21st and we were issued a flight AB8991 to Tegel
Berlin with a 40 minutes stopover then flight AB6503 to Cologne/Bonn. Just as well we arrived at Venice
airport early as four Air Berlin flights were leaving and only five counters were open. After 45 minutes they
opened three more counters which meant we were checked in for our flight 1 hour 10 minutes after lining up.
Given baggage receipts and boarding pass's to Cologne/Bonn. Flight was very good in all aspects other than
we arrived Tegel at terminal C and were bussed to terminal C which was a delay. We then ran 800 meters to
terminal A arriving at gate A6 at 16.45 hours. We were informed that our flight had left early, also told we
were not on their computer and nor was our baggage on this flight so they were not expecting us. They could
not explain why we had onward boarding pass's issued in Venice. We went to their ticket office in terminal A
and had superb service to ensure we caught the next flight to Cologne/Bonn. On arrival in Cologne our bags
awaited us at the lost luggage area as they had come through on flight AB6503. A pity as in the air it is a
good airline but ground staff wise it is way behind.
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Air Berlin Customer review : 25 July 2012 by M Phongphit (Germany) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Ground service and check in process very friendly and no queue. Lounge share with British Airways in Berlin
Tegel very quiet. Lots of drinks and snacks. No extra boarding queue for Biz but the boarding process was
quick. Took off on time. Very satisfied with the service. Friendly and attentive. Food was delicious from the
famous Sansibar Kitchen of Sylt. New Business Class seats. Lie angle seat. Not comfortable to sleep. Nice
massage function for relax. IFE good with new high pix display. The film and music selective was big enough.
Only 4 biz pax this flight. Touch down on time. Price was fair. Overall would choose AB biz again.
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Air Berlin Customer review : 10 July 2012 by D Jensen (Germany) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Again a very nice experience flying Air Berlin, this time from Düsseldorf to Copenhagen. Easy check-in, flight
was on time, cabin was nice, flight attendant was friendly and everything seemed very relaxed. You even get
a drink and a little snack for free on such a short flight. Flew them 3x before on similar routes, and every
time it was a very agreeable way to fly with not a single trace of a problem.
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Air Berlin Customer review : 29 June 2012 by C Deska (USA) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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In my past experiences, I have found that even with a cancelled or delayed flight, the airlines will typically be
proactive in notifying passengers on board about other options or the status of their connecting flights. On
my international flight which took off 1 hr late, I received none of that. Even when going to the ticket
counters to re-book my flights (after running to my gate and discovering that I had missed it), no one was on
the same page. Some didn't print out new tickets, they couldn't tell me where to go to get my luggage on
the right track (which by the way, I didn't get until almost 3 days later), and last but not least, they flew me
to a completely different airport in London without telling me of this change. On the way home from Europe,
same situation. 1 hour delayed flight (due to technical issues) causing nearly missed flight on other end.
Wouldn't provide me with cart, or tell me the status of my next flight and whether it would hold for us.
Landed at final destination, no baggage.
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Air Berlin Customer review : 26 June 2012 by David O'Keefe (USA) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Everything ran smoothly. Great price, good food and service, flawless connection. We flew JFK to Verona,
Italy. We had a quick stop in Dusseldorf. Would fly again in a heartbeat.
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Air Berlin Customer review : 22 June 2012 by S Scott (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Totally devoid of customer service. Delayed yesterday coming out of Munich by 6 hours. No communication,
internet was better. No counter staff. The flight was to Majorca and I had an ongoing flight. The Majorca
bound young holiday makers found the time to get very drunk in the wait and were therefore removed from
the plane by police. They where allowed to board and then removed from the plane without air con. Bags off
and more delays. Bag lost in transit, no connection. Then to cap it off the return flight was delayed by
another 6 hours.
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Air Berlin Customer review : 19 June 2012 by M Naegele (USA) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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JFK-DUS-STR Both flights were full. Flight attendants were friendly, professional, and spoke English and
German. Meal choices were fine but not very tasty. My main gripe with the trip was the leg room. I had
more leg room on my trip from to STR then I had to DUS. The matter wasn't helped in the fact that the seat
in front of me was reclined for the entire trip making it next to impossible for me to reach the carry-on I had
put under the seat in front of me. The best part of the trip was the IFE. Probably the best I've experienced
in the last year.
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Air Berlin Customer review : 13 June 2012 by A Peters (USA) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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WDH-TXL. Flight attendants could be friendlier. Once in Berlin, transit security staff in Berlin took me too late
to the gate and I stood on the bridge and watched in dismay as my LHR connecting flight departed without
me and my young daughter while security staff were busy talking on the ground next to my bumped luggage.
2 hours later, security staff demanded USD2000 from me to rebook my missed flights via LHR to Chicago
claiming that this was because I had no airport transit visa. When I explained that there was a fax from BA
about my arrival and connecting flight and the tardiness of the security staff, I was rebooked without charge,
but no apology. Air Berlin told me that they were not British Airways although the flight showed their name
and number as well, yet they simply cancelled my Chicago-Des Moines confirmed reservation on American
Airlines without explanation. This is extremely poor service from a OneWorld partner.
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Air Berlin Customer review : 11 June 2012 by Peter Bohacek (USA) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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The seats on our 11 hour flight to Dusseldorf were impossible for someone my size (6 ft 3 in). Legroom is so
small that there was no way my feet could go under the seat in front of me. As a result my knees were bent
at 90 degrees for the whole flight with pressure on my kneecaps the whole way. This was my most
uncomfortable flight in my 3,000,000 mile flight history.
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Air Berlin Customer review : 11 June 2012 by Mickael Chia (Malaysia) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Took 8.55 am flight Berlin TXL to Frankfurt on a Monday morning. Arrived 2 hours before flight, check-in area
still not shown. Only shown 1.40 before departure. Get to the check-in area, staff says go away. Turns out
she is from Lufthansa. So we wait. 10 minutes later staff come along, ignore us in the queue, chatted with
each other, take another 10 minutes to set up. Printer not working, has to ask neighbour for help. No
instructions on where to go next. At 1 hour plus to departure, I go to security. They say come back later.
Flight itself was ok. FA ok. One drink and a roll. Bus to terminal. Luggage takes ages to arrive. Not pleased.
Not recommended.
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Air Berlin Customer review : 7 June 2012 by N Becker (USA) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew non-stop LAX to Berlin TXL on May 23 return on May 30th. Our first encounters with AirBerlin began with
a series of phone calls to purchase premium seating, a fairly common practice with airlines these days. The
person on the other end was courteous, professional and efficient. Personnel at the check-in counter at LAX
were all friendly and helpful. Yes, the seats in economy class have poor legroom - but so do AA and British
Airways. The plane was spotless, the entertainment top-notch and current, just remember to have your
headphones with you - otherwise 5€ isn't bad for a set. We were served a beverage, snack, wine or a meal
every time we turned around. Our plane left on time and arrived several minutes early.
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Air Berlin Customer review : 5 June 2012 by S Vanhove (USA) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Miami-Berlin flight was great. Had to buy head sets for $7, I was little surprised. Staff very nice and
professional, food was great. Kids crying for 9 hrs but it wasn't the airline's fault. Little TVs for every
passenger, great selection of movies and music. I flew back to MIA with the same airline on the 28th. What
a difference! No TV's, head sets offered for $5 this time. Food was really bad, staff not helpful. I asked for a
pen, stewardess replied I'm sorry and never came back, other one saw a paper napkin on the floor and
instead of picking I up she kicked it in the corner. I couldn't believe it was the same airline. Excellent
experience on the way to Europe but not very good experience flying back.
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Air Berlin Customer review : 1 June 2012 by Jorge Catoggio (USA) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MIA-DUS-BER. First impression was new airplane and very clean. Seats ok, seat pitch compact. Staff correct
but not very attentive and definitively rude when confronted. IFE excellent if you have brought your
headphones or pay the €5 charge. The rest of the trip uneventful except for the very tired airport facilities at
DUS and TXL. Return flight was nonstop TXL-MIA. Priority access only granted after insisting twice that we
were Gold Status or OneWorld Ruby; nobody seems to have been instructed on what that means. Same
plane, IFE, staff with a little better attitude, though nowhere be found once they hand out "the bottle of
water". Food was above average, wine as always: one glass. Luggage handling ok. Rates are ok but same as
other main carriers, especially those belonging to One World. AB will have to do a lot to take advantage of
their recent incorporation.
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