Air Berlin Passenger Reviews and Air Berlin Customer Trip Reports

Air Berlin customer travel guide

Air Berlin 3-Star Airline Ranking

Air Berlin Passenger seat recommendations

Air Berlin Economy class seat reviews

Air Berlin Business class seat reviews

Air Berlin Business Class Lounge Reviews

Air Berlin Aircraft Seat Maps and Cabin Layout Plans

JFK-TXL-BRI Check in at JFK was fast and easy, staff on board excellent. My seat was 14A which is in the first row. Found pillow and blanket on my seat but was told I had to stow it up top until after take off. Didn't think I would see them again but 15 min into the flight it was handed back to me without having to ask! Dinner and snacks were served with a smile. TXL to BRI was much of the same. Will absolutely fly again.

We requested a ticket from Venice to Cologne/Bonn on May 21st and we were issued a flight AB8991 to Tegel Berlin with a 40 minutes stopover then flight AB6503 to Cologne/Bonn. Just as well we arrived at Venice airport early as four Air Berlin flights were leaving and only five counters were open. After 45 minutes they opened three more counters which meant we were checked in for our flight 1 hour 10 minutes after lining up. Given baggage receipts and boarding pass's to Cologne/Bonn. Flight was very good in all aspects other than we arrived Tegel at terminal C and were bussed to terminal C which was a delay. We then ran 800 meters to terminal A arriving at gate A6 at 16.45 hours. We were informed that our flight had left early, also told we were not on their computer and nor was our baggage on this flight so they were not expecting us. They could not explain why we had onward boarding pass's issued in Venice. We went to their ticket office in terminal A and had superb service to ensure we caught the next flight to Cologne/Bonn. On arrival in Cologne our bags awaited us at the lost luggage area as they had come through on flight AB6503. A pity as in the air it is a good airline but ground staff wise it is way behind.

Ground service and check in process very friendly and no queue. Lounge share with British Airways in Berlin Tegel very quiet. Lots of drinks and snacks. No extra boarding queue for Biz but the boarding process was quick. Took off on time. Very satisfied with the service. Friendly and attentive. Food was delicious from the famous Sansibar Kitchen of Sylt. New Business Class seats. Lie angle seat. Not comfortable to sleep. Nice massage function for relax. IFE good with new high pix display. The film and music selective was big enough. Only 4 biz pax this flight. Touch down on time. Price was fair. Overall would choose AB biz again.

Again a very nice experience flying Air Berlin, this time from Düsseldorf to Copenhagen. Easy check-in, flight was on time, cabin was nice, flight attendant was friendly and everything seemed very relaxed. You even get a drink and a little snack for free on such a short flight. Flew them 3x before on similar routes, and every time it was a very agreeable way to fly with not a single trace of a problem.

In my past experiences, I have found that even with a cancelled or delayed flight, the airlines will typically be proactive in notifying passengers on board about other options or the status of their connecting flights. On my international flight which took off 1 hr late, I received none of that. Even when going to the ticket counters to re-book my flights (after running to my gate and discovering that I had missed it), no one was on the same page. Some didn't print out new tickets, they couldn't tell me where to go to get my luggage on the right track (which by the way, I didn't get until almost 3 days later), and last but not least, they flew me to a completely different airport in London without telling me of this change. On the way home from Europe, same situation. 1 hour delayed flight (due to technical issues) causing nearly missed flight on other end. Wouldn't provide me with cart, or tell me the status of my next flight and whether it would hold for us. Landed at final destination, no baggage.

Everything ran smoothly. Great price, good food and service, flawless connection. We flew JFK to Verona, Italy. We had a quick stop in Dusseldorf. Would fly again in a heartbeat.

Totally devoid of customer service. Delayed yesterday coming out of Munich by 6 hours. No communication, internet was better. No counter staff. The flight was to Majorca and I had an ongoing flight. The Majorca bound young holiday makers found the time to get very drunk in the wait and were therefore removed from the plane by police. They where allowed to board and then removed from the plane without air con. Bags off and more delays. Bag lost in transit, no connection. Then to cap it off the return flight was delayed by another 6 hours.

JFK-DUS-STR Both flights were full. Flight attendants were friendly, professional, and spoke English and German. Meal choices were fine but not very tasty. My main gripe with the trip was the leg room. I had more leg room on my trip from to STR then I had to DUS. The matter wasn't helped in the fact that the seat in front of me was reclined for the entire trip making it next to impossible for me to reach the carry-on I had put under the seat in front of me. The best part of the trip was the IFE. Probably the best I've experienced in the last year.

WDH-TXL. Flight attendants could be friendlier. Once in Berlin, transit security staff in Berlin took me too late to the gate and I stood on the bridge and watched in dismay as my LHR connecting flight departed without me and my young daughter while security staff were busy talking on the ground next to my bumped luggage. 2 hours later, security staff demanded USD2000 from me to rebook my missed flights via LHR to Chicago claiming that this was because I had no airport transit visa. When I explained that there was a fax from BA about my arrival and connecting flight and the tardiness of the security staff, I was rebooked without charge, but no apology. Air Berlin told me that they were not British Airways although the flight showed their name and number as well, yet they simply cancelled my Chicago-Des Moines confirmed reservation on American Airlines without explanation. This is extremely poor service from a OneWorld partner.

The seats on our 11 hour flight to Dusseldorf were impossible for someone my size (6 ft 3 in). Legroom is so small that there was no way my feet could go under the seat in front of me. As a result my knees were bent at 90 degrees for the whole flight with pressure on my kneecaps the whole way. This was my most uncomfortable flight in my 3,000,000 mile flight history.

Took 8.55 am flight Berlin TXL to Frankfurt on a Monday morning. Arrived 2 hours before flight, check-in area still not shown. Only shown 1.40 before departure. Get to the check-in area, staff says go away. Turns out she is from Lufthansa. So we wait. 10 minutes later staff come along, ignore us in the queue, chatted with each other, take another 10 minutes to set up. Printer not working, has to ask neighbour for help. No instructions on where to go next. At 1 hour plus to departure, I go to security. They say come back later. Flight itself was ok. FA ok. One drink and a roll. Bus to terminal. Luggage takes ages to arrive. Not pleased. Not recommended.

Flew non-stop LAX to Berlin TXL on May 23 return on May 30th. Our first encounters with AirBerlin began with a series of phone calls to purchase premium seating, a fairly common practice with airlines these days. The person on the other end was courteous, professional and efficient. Personnel at the check-in counter at LAX were all friendly and helpful. Yes, the seats in economy class have poor legroom - but so do AA and British Airways. The plane was spotless, the entertainment top-notch and current, just remember to have your headphones with you - otherwise 5€ isn't bad for a set. We were served a beverage, snack, wine or a meal every time we turned around. Our plane left on time and arrived several minutes early.

Miami-Berlin flight was great. Had to buy head sets for $7, I was little surprised. Staff very nice and professional, food was great. Kids crying for 9 hrs but it wasn't the airline's fault. Little TVs for every passenger, great selection of movies and music. I flew back to MIA with the same airline on the 28th. What a difference! No TV's, head sets offered for $5 this time. Food was really bad, staff not helpful. I asked for a pen, stewardess replied I'm sorry and never came back, other one saw a paper napkin on the floor and instead of picking I up she kicked it in the corner. I couldn't believe it was the same airline. Excellent experience on the way to Europe but not very good experience flying back.

MIA-DUS-BER. First impression was new airplane and very clean. Seats ok, seat pitch compact. Staff correct but not very attentive and definitively rude when confronted. IFE excellent if you have brought your headphones or pay the €5 charge. The rest of the trip uneventful except for the very tired airport facilities at DUS and TXL. Return flight was nonstop TXL-MIA. Priority access only granted after insisting twice that we were Gold Status or OneWorld Ruby; nobody seems to have been instructed on what that means. Same plane, IFE, staff with a little better attitude, though nowhere be found once they hand out "the bottle of water". Food was above average, wine as always: one glass. Luggage handling ok. Rates are ok but same as other main carriers, especially those belonging to One World. AB will have to do a lot to take advantage of their recent incorporation.

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