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Air Berlin Passenger Reviews and Air Berlin Customer Trip Reports |
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YOU CAN NOW VOTE » HERE
FOR THE AIRLINE OF THE YEAR |
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AIR BERLIN customer review : 2 September 2010 by M Reichert (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
FKB-HAM-FKB. We didn't expect a lot as our benchmark were the Australian low cost carriers. We
were overwhelmed with what we got. On the 1hr flight we had one round of non alcoholic drinks
and a snack. At the departure gates each way we could stock up on complimentary newspapers and
magazines. There was enough leg room for tall people on FKB-HAM and doable for an hour space
on the return. No seat back TV's but cabin mainscreen TV's with flight routing and TV series.
The ground staff on either airport were efficient.
AIR BERLIN customer review : 18 August 2010 by A Ratilal (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CPH-TXL-DUS-ZRH. New and clean aircraft. Snacks served, crew were friendly even though we
only spoke English. Fares were very cheap when compared to the competition. Only German
magazines/newspapers available. Would fly them again if I'm in Europe.
AIR BERLIN customer review : 15 August 2010 by T Miller (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
TXL-KRK and then KRK-DUS. I was impressed with this airline - a good web site for discovering
their service and making purchases, very reasonable pricing, meaning that one can piece
together a complex itinerary without requiring round-trips to get the best prices. On-time
performance for each of the 3 legs I flew, baggage appearing promptly after the flights.
Onboard experience very similar on the TXL-KRK and KRK-DUS flights - the former was a 737-400
and the latter an A319. Not luxurious but newish interiors and good service.
AIR BERLIN customer review : 13 August 2010 by Geoffrey Earl (New Zealand)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Dubrovnik - Munich. A320 was full and while it was a short flight of just over an hour it
seemed a lot longer as every second passenger seemed to be a screaming child. Maybe have
flights where no passengers are under 5 years of age? Let's see which airline is brave enough
to introduce such a restriction. After this performance I think next time I will pay a higher
fare on the full fare airlines.
AIR BERLIN customer review : 13 August 2010 by Jess Hill (USA)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Santorini to NUE. Check-in in Santorini took nearly two hours due to computer failures but we
landed on time. New A320, FAs abrupt but OK and one of the meals I ordered on the site showed
up. IFE was overhead. Pilot liked to point out the sights. All-in-all they deliver on short-
haul flights but there's no glamour here.
AIR BERLIN customer review : 10 August 2010 by C Rowaan (USA)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
The aircraft itself was clean, seats however not very well padded. I'm not a very tall person,
but in order to sleep I had to lean forward on the tray table; I ended up being repeatedly
suffocated by the person in front of me every time she reclined her seat. The entertainment
system is okay and they dim the screens during the night to help you sleep. The food was good
but it seems you only get the choice of Chicken or Pasta.
AIR BERLIN customer review : 4 August 2010 by Mike Savereux (USA)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Dusseldorf-Miami. I was faced in July with few available seats and high fares using American
Airlines and other airlines. However, travelling Gatwick to Dusseldork and including an
overnight stay my trip to Miami with Air Berlin saved me a fortune and I was very impressed
with the Air Berlin service. Two reasonable meals, as good as other transatlantic economy
offerings, with free complimentary wine and liqueuers which is something unheard of with AA.
IFE via a shared screen but not a problem. The cabin crew were great. Security checks at
Dusseldorf quick. All in all a very pleasant trip and with the bonus of an arrival at Miami
35 minutes early.
AIR BERLIN customer review : 1 August 2010 by R Trimmel (Austria)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
DUS-LAX-DUS. Check-in ok. Seat pitch much narrower than on other airlines, little to no leg
room. Food is average, but had to pay for everything, even non-alcoholic drinks. No IFE on
outbound flight - limited IFE with shared monitor on return flight. Staff rather arrogant and
unfriendly. Cabin and wash rooms dirty on departure on outbound flight. It seems Air Berlin
offers two very different products under the same brand - I'm happy with the product for the
European market, but long-haul is not recommendable and not even cheap!
AIR BERLIN customer review : 1 August 2010 by Max Meierhans (Switzerland)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Zürich-Düsseldorf-Reykjavik. Excellent airline, friendly staff, reasonable food. Good
aircraft. Return trip on SAS via Oslo was less enjoyable.
AIR BERLIN customer review : 29 July 2010 by J Lehnert (Germany)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Berlin TXL to Vienna. Check In efficient. I had 21 Kilos but I did not have to pay extra fees.
B737-700 seat pitch is very tight but this was only a 1 hour flight. Nice selection of
magazines and newspapers. There was bretzel free and coffee/tea/ juice at no extra cost. Air
Berlin clearly offers an outstanding product on short haul flight. The problem starts with its
long haul destinations - the seat pitch is a big problem. I would use Air Berlin on short haul
flights, but on long distance flights would look for Asian or Pacific carrier if available.
AIR BERLIN customer review : 27 July 2010 by N Werner (Switzerland)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
ZRH-TXL-ZRH. Flight was € 199 incl, and much cheaper than Swiss. Online Check-in efficient and
was at the gate quite quickly. Air Berlin use the B gates at ZRH which are easy to get to but
once you are there you cannot do much as there are only 2-3 shops. Boarding is also by bus
which is rather inconvenient. TXL is probably the cutest airport I have seen. It is so tiny
and efficient for an airport. The distance between the gate and exit is probably not more than
30m. Flight to TXL was delayed due to late arrival of the incoming aircraft and flight back to
ZRH was delayed due to ATC regulations. Inflight service is rather simple with free drinks and
a choice of crackers or a chocolate bar. Service to TXL was friendly and efficient but the
return flight had a very arrogant male FA on board which spoilt the experience. Air Berlin is
not a bad airline in general and they can be compared with other carriers in Europe.
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