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Air Berlin Passenger Reviews and Air Berlin Customer Trip Reports
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Air Berlin Customer review : 20 May 2013 by J Hansen (Denmark) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CPH-DUS, CGN-LPA in April 2013. Flights on time, decent service with a snack and non-alcoholic beverage CPH-DUS.
CGN-LPA a filling sandwich served with same beverages as above. Both flights were good, service efficient but a
little mechanic. Air Berlin-chocolates given upon disembarkation of each flight. All in all a decent product in
today's aviation market.
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Air Berlin Customer review : 20 May 2013 by C Johnson (USA) |
| Rating : 1/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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When we booked the return flight from Europe on Air Berlin as a part of our round trip booking through American
Airlines, we were told that the Air Berlin flight from Berlin on business class would have lie flat seats (not
true and the seats sere very uncomfortable). We were told that the connecting Air Berlin flight in Berlin would
not require that we go through security again (not true). The food and service in business class were very poor.
The cabin was hot and the attendants either could not adjust the temperature or did not pursuant to our request.
The Air Berlin website cannot be negotiated to see the seat layout and select seats, hence, we had to rely on the
Air Berlin representative telephone conversations as to location of seats. Our seats were changed 3 times without
any notice. Sound quality of the entertainment system is very poor. The information regarding status of the flight
and time of arrival on the entertainment system was grossly inaccurate.
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Air Berlin Customer review : 3 May 2013 by P Harpin (UK) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR to Phuket. We were worried about travelling with this airline following the reviews on here however our flight to
Phuket was on time and food and in flight entertainment was ok. So far so good. Our return journey was a different
story. We arrived at Phuket airport to be told we couldn't check in as the AirBerlin plane hadn't arrived or even set
off for us. Various options were thrown around including another night in Phuket returning on the next Airberlin
flight. After being left in the dark for some time we were then booked on to a Qatar airlines flight which first flew
to Kuala Lumpur then to Qatar where we then boarded a flight to Heathrow. In total we were delayed by 8 hours.
The manner in which we were left in the dark at Phuket was very worrying and it seems from the reviews below that this
is not rare for this airline.
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Air Berlin Customer review : 2 May 2013 by Andreas Kegel (Switzerland) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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ZRH to TXL to MIA. First leg in Economy Class (Air Berlin does not offer Business Class on short haul). Flight on
time, friendly Crew and nice snack. Second flight in Business Class. Crew friendly, greeted passengers by name. Seat
not fully flat but angled cradle style, but had a good sleep. Entertainment AVOD, however no current blockbusters,
selection of films rather poor. Meals just okay, everything is on the tray (starter, cheese, dessert) except the hot
meal, which was served seperately. Why don't they serve the cheese and the dessert not separately as they used to?
Arrival in Miami a few minutes late, immigration took 40 minutes, Air Berlin staff in the baggage reclaim area
assisting passengers.
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Air Berlin Customer review : 29 April 2013 by S Phillipson (Germany) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MIA-DUS, Seat 22 A+C. Check-in hectic but quick, boarding slow, typical for USA. Seat small and very
uncomfortable with little leg room, a no go for a 9.5 hr flight. Service sloppy. Drinks ok. The only good thing
was the price, cheap as this airline has now become. Next time I will use another airline.
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Air Berlin Customer review : 29 April 2013 by M Higgins (UK) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Travelled from Abu Dhabi to Phuket on 28th April. After reading the comments on here before my trip, I was
very apprehensive about the flight, but the service was good, food was good too. The only problem was the
leg room, which was a bit uncomfortable, but I would certainly do this flight again.
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Air Berlin Customer review : 25 April 2013 by R Wilking (Germany) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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DUS-MIA-DUS in economy on the A330, new seats finally with IFE. About 12 movies (some in Arabic), episodes of US
sitcoms and music styles. Seats small and with legroom only for people under 1.80metre. I got row 33 next to the
toilet, unreclinable. Food ok. Generous dispatch of beverages (wine or beer for meals) bottle of water before the
night. Friendly staff on both legs.
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Air Berlin Customer review : 17 April 2013 by R Lalla (USA) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Do not travel with Air Berlin if you are over 6 feet tall. Leg room is unheard of, and it is just very unpleasant for
flights of 3 or more hours. Cabin crew are helpful, planes are fairly new and I would probably fly them again within
Europe if prices are reasonable but never again for long haul! Food not terrible nor great either. Also keep in mind
that the seats themselves are very small and luckily it was me and my wife traveling together or else it would be a
very uncomfortable experience to be pasted up to a stranger. We are both very skinny people and yet we were all up in
each others personal space. I took carry on bags and did not checked anything in due to hearing all the horror stories
of lost baggage and I recommend you doing the same if your trip is short enough but keep in mind it needs to be under
10kg.
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Air Berlin Customer review : 12 April 2013 by R Soli (Switzerland) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Trip from Abu Dhabi to Phuket. The plane is new, the overall look is ok, entertainment is ok as well (just a
few movies and all in English and German). But, leg room is ridiculously small, the seats are very hard and
the food is just ok. Adding to this a very unpleasant crew. I will avoid flying Air Berlin on long distances in
the future.
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Air Berlin Customer review : 28 March 2013 by K Blake (USA) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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2 domestic flights in mid-March (FRA-TXL, TXL-MUN), as prices were very reasonable. Flights themselves
were unremarkable, and indeed, I was surprised that snacks were handed out on such short flights (1 hr 25
mins). Biggest complaints have to do with having to take a bus to/from the gate out to the planes.
Additionally, the boarding process and check-in area for domestic AB flights at TXL is horrible! AB ground
staff are rude and unhelpful. Ticketing/check-in/boarding area for Tegel is one of the most inefficiently
planned and run CFs that I have ever had the displeasure to experience. Combine that with no train line to
the airport (just a severely overcrowded and unpleasant bus route to get to Alexanderplatz or Hbf). Will
avoid flying out of TXL at all costs.
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Air Berlin Customer review : 21 March 2013 by Pauline Wilson (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew Abu Dhabi to Phuket . Flight was most uncomfortable hardly any leg room, seats uncomfortable, rude
cabin crew, awful food. Seat back television broke down a couple of times and had to be restarted. Would
never travel with them again.
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Air Berlin Customer review : 20 March 2013 by Tom Parker (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Phuket to Abu Dhabi on 17th March 2013. Booked as part of a codeshare return flight with Etihad. Having
read previous reviews on Air Berlin I was not looking forward to this flight sector. I have to say that I was
pleasantly surprised at how polite the cabin staff were. The plane was clean and tidy and the overall comfort
was not much different to Etihad. The meal I had was typical Plane fare and a little less presentable than
Etihad but edible non the less. The seat back TV did not have as much to choose from compared to say
Eitihad or Emirates but fine for a 6 hour flight. Flight was on time.
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Air Berlin Customer review : 14 March 2013 by Mike Schneider (Austria) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Connecting flight from OSL through TXL to FRA. Flight from OSL delayed. Connection in TXL to FRA could have
been reached, but Air Berlin did nothing to support connecting passengers (direct bus transfer) and even after
running to the gate, boarding was denied with the aircraft still at the gate! Re-booked to next flight to FRA
more than 3hrs later. No support whatsoever. After finally reaching FRA, suitcase was still in Berlin. Today (2
days later) the luggage still hasn't arrived.
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Air Berlin Customer review : 6 March 2013 by G Green (Germany) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight Munich-Fuerteventura-Tenerife (back: TFS-MUC). Poor service: only a sandwich although we were
onboard for more than 5 hours (with one stop in Fuerteventura, where we had to stay on board). From the 5
meals you could buy there were only 2 available (cost more than 10€). On the way back our video monitor
didn't work, and we only had 1 music channel working. Worst of all: very unfriendly crew. We flew already
with TUI-fly and Condor (Thomas Cook) to the Canary Islands and had a much better service and friendlier
staff on board. I won't say: never again, but if I can choose between Air Berlin and another airline, Air Berlin
will be the loser.
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Air Berlin Customer review : 1 March 2013 by J Bartek (Poland) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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GDN-TXL-TFS-TXL-GDN. In general not bad flights for quite competitive price, although with some
disadvantages. The main of them is Terminal C on Tegel Airport which is dedicated mainly for Air Berlin short
and medium distance flights. It's overcrowded and not sufficient for big amount of departures. In result both
our departures from TXL were delayed. The other disadvantage is poor in-flight entertainment. On mid-range
flights it's limited to some sitcoms and one movie presented on ceiling monitors. Amount and quality of food
is not sufficient for over 4 hours long flight. Fortunately, we didn't experience any rudeness of cabin crew, as
some other reviewers did. In fact, we found almost all of members of crew polite and attentive.
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Air Berlin Customer review : 13 February 2013 by Carol Wurr (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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2 flights - Abu Dhabi to Phuket return. Insufficient leg room, rude staff. We were stranded in Phuket on the
return leg due to a broken aircraft. No one from Air Berlin appeared to know what was going on - we
eventually left Phuket 25 hours late. Put up overnight after almost a full night at the airport in the most basic
of hotels. Then our bags got left in Abu Dhabi. Will never fly with them again.
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Air Berlin Customer review : 8 February 2013 by Egér Mihály (Hungary) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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TXL-MIA-TXL, Economy Class, January 2013. Outbound flight on time, however the waiting area was short of
seats (old Tegel airport). After takeoff a snack was offered with soft drinks and one hour later they started to
serve breakfast. Portion was ok, taste ok, offered drinks twice during breakfast plus coffee, tea after. Mid-
time offered a snack with drinks and a bottle of water. Staff were helpful and smiley. The dinner shortly
before landing was good (pasta or chicken). Even served hot towels just before landing. The cabin seemed to
be freshly refurbished, new touch screen monitors, with many movies, music and games for kids. The seats
were small as always on any economy transatlantic flight. Not bigger, not smaller. On the inbound flight we
had the same experience. I'm happy we chose Air Berlin and the price was very reasonable.
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Air Berlin Customer review : 7 February 2013 by James Popp (Hungary) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Jan 9 2013, Budapest to Bangkok on Air Berlin / Etihad. Budapest staff were helpful and the flight to Berlin
went well. Air Berlin flights from Berlin to Abu Dhabi and from Abu Dhabi to Berlin on Jan 31st were
horrifying. Each way it was a 6.5 hr flight in cramped seats with bad food and rude service. The
stewardesses were virtually snarling. The food was almost inedible The seats were unusually small. The
worst flying experience we've had. The Etihad part of the flights was excellent with great food, pleasant
service, and comfortable seating.
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Air Berlin Customer review : 29 January 2013 by P Knap (Germany) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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TXL-MIA-TXL A330-200. Very mixed box this time. After a good experience on an Air Berlin transatlantic flight
lately, I was looking forward to my flight to MIA. Outbound: 1 hour delay, due to late arrival. Crew very
reluctant and surly, Purser seemed unprofessional. Meals explicitly smaller than on last transatlantic trip and
not sufficient for a 10.5 hr flight. No snacks in galley, some cookies handed out but only once - if you slept at
this particular moment you missed your chance. Inbound: Food portions seemed larger though taste was dull.
Crew very friendly. Friends of the crew (or maybe colleagues) were moved up front to C or were given nuts
and chocolate bars - again: no snacks for normal Y passengers. At the beginning of the flight we experienced
heavy turbulence but captain talked passengers through it. All in all both trips felt more like a vacation trip to
Ibiza or the Turkish Riviera rather than a transatlantic flight of a want-to-be full service Oneworld airline.
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Air Berlin Customer review : 28 January 2013 by Blaeke Downie (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew Abu Dhabi to Phuket. As it was almost impossible for me to fit me knees into the seating area, they fell
into the aisle when I finally dozed off slightly. I was abruptly awoken by a male flight attendant who knocked
me with a trolley. I awaited an apology, but instead was yelled at for having my knees in the aisle. The other
flight attendants did their utmost to make us feel as uncomfortable and unwelcome as they possibly could. It
was as if they were going out of their way to be rude and unfriendly. Our return flight (mid October 2012)
which we were dreading, was delayed by over 2 hours. No staff available in Phuket to advise what would
happen with our connecting flight from Abu Dhabi to London. When we finally boarded we were again met be
extremely rude and unfriendly cabin crew. Flying Ryanair would be considered an upgrade from this. AirBerlin
are definitely the worst airline we have had the displeasure of flying with, and it is unacceptable that they
are part of the OneWorld alliance. If you like flying low cost airlines with appalling service then you will love
AirBerlin.
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Air Berlin Customer review : 22 January 2013 by Leon Schneder (Israel) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Been flying with them at least 8 times a year. Overall the planes are pretty good and the staff are usually
friendly. The food is not as good as other airlines and they have been cutting down on the food: The Berlin -
Tel Aviv flight would usually have a warm meal, now you just get a sandwich. If that saves money, fine for
me because better meals can be ordered at extra cost.
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Air Berlin Customer review : 17 January 2013 by Tashi Harris (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Business trip from Stansted to Dusseldorf. Outward trip went fine. On return, checking in at Dusseldorf was
told flight was cancelled. No explanation given. Re-booked on BA flight that evening but this landed in
Heathrow and my car was left at Stansted. Air Berlin failed to transport me to Stansted.
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Air Berlin Customer review : 16 January 2013 by Martin Fischer (Germany) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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DUS-GWT on Dash8Q400. Fight was good, on time and staff were friendly. The croissant was cold and not
very tasty but I don't need a snack on a 50 mins ride. GWT-DUS on 737-700: old plane, bad seats (seat in
front of me was broken), although staff were friendly and flight was ahead of schedule. Enough for a
domestic flight about 55 min.
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Air Berlin Customer review : 8 January 2013 by Anwen Jones-Maher (UK) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We flew from Abu Dhabi to Phuket on 11 December and returned to Abu Dhabi from Phuket with Air Berlin on
27 December. Flight out delayed by a few hours and all the crew had to say was that it wasn't their fault.
Eventually there was an announcement that we were going to be given a glass of water! On the fight back
one of the cabin crew plonked a meal in front of my husband who asked if there was a choice. The flight
attendant told him there was only chicken left. No drinks service before our meal and the food wasn't up to
much. Not all the crew were surly but most made you feel that you were a nuisance - even though we didn't
ask for anything! Very poor service.
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Air Berlin Customer review : 7 January 2013 by G Ames (Bahrain) |
| Rating : 3/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew code share (I thought I was flying Etihad) from Abu Dhabi to Phuket. All in all quite poor, flying in
business class, poor food and seat, no lie flat, very uncomfortable, bad choice of movies. On the return leg
they did not have enough food so I did not eat a main dish, cabin crew apologised but did not offer any
options. On the whole I found the crew to be quite rude and unhelpful. I will not use Air Berlin again and
would not recommend them.
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Air Berlin Customer review : 4 January 2013 by A Kegel (Switzerland) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Three flights in the last 2 weeks between ZRH and BER. All flights arrived 5 to 15 minutes ahead of schedule.
Seating very comfy for these flights, free snack and soft drinks served. However: The biggest plus are the
Flight attendants who all were extremely friendly with a lot of smiles.
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Air Berlin Customer review : 31 December 2012 by R Hilbinger (Austria) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight AB7417 from CUN-DUS on 29th Dec 2012 on A330-200. Called their serviceline to reserve seats for my
wife, when checking in I was told, there were no records. In the end got a 4 seater for me and my wife, with
the comment, that they would not be able to guarantee until boarding would be completed. Since plane was
only 70 % full, it finally worked out. Lounge access: Although clearly mentioned on their homepage for their
Gold Members, no voucher for their contract lounge, later in the lounge sent away due to I could not provide
them with a voucher! Onboard, IFE not working properly, even reading lights could not be operated. When
asking one FA to help, she was very annoyed, telling me she has other things to do. Finally she helped by
resetting the lights. Food was not nice either. No drink rounds during a 9 hour flight with exception of meals.
No amenity kits, not even a small one for a night flight. No personal welcome or care for their status pax, at
least not for me, whereas they seemed to be very caring about one more status pax 2 rows further front. Out
of more than 30 long-haul flights in 2012, this was by far the worst. Never had such an unprofessional,
unfriendly experience and will avoid for future trips! They might be acceptable for a short hop within Europe,
but their long-haul product is really bad, both for the ground handling as well as on-board.
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Air Berlin Customer review : 22 December 2012 by G Freese (Germany) |
| Rating : 7/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Düsseldorf to Fort Myers, return 3 weeks later. The food was good, no complaints. Flight service staff were
very good - ground service staff not so. The in-flight entertainment was very good. There was a problem with
one monitor. The problem had not been fixed on the return flight - we had the same seats on the same
machine! My problem is with the reclining seats. They are very peculiar in that in the full sleep position the
body is in a decline, the legs and feet are lower than the upper body. A very odd position that I found
most uncomfortable. The seats looked a bit worn for newly installed seating. Late night check-in in
Düsseldorf left something to be desired. There were 4 counters open, and just a handful of passengers
checking in. The Business counter was dealing with a rather lengthy problem so we went to one of the
economy counters. The woman at this counter practically snarled at us. For these reasons - poor service by
the ground staff and the office staff I would hesitate to fly with Air Berlin again.
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Air Berlin Customer review : 19 December 2012 by R Kollias (Germany) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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TXL-AUH AUH-TXL. Staff were surly and unhelpful. We were travelling with an 18 month old and they gave
the bassinet seats we had requested/reconfirmed to two men instead of us. Food was terrible, service was
non-existent. Plane was old and poky considering length of flight. Never again.
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Air Berlin Customer review : 18 December 2012 by Philip White (Australia) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We flew from JFK to Tegel. The flight was over an hour late taking off and no explanation or apology was
given. No dinner provided and a very poor explanation given for this ie there was a potential for clear air
turbulence although during the flight we experienced little turbulence. Breakfast was provided but it was cold
and of very poor quality. My wife had no audio for her in-flight entertainment and staff were unable to rectify
this. All reading lights that were switched on were unable to be switched off so it was very difficult to get
any sleep. The seats were uncomfortable and tended to tip you forward. There was no information provided
about destination time or weather and the travel map on the in-flight entertainment did not work. Also no
one could provide information about our next flight out of Berlin in spite of us having a forward booking e-
ticket indicating that there was a service to be operated by Air Berlin. The general demeanour of staff was
surly or apathetic. Without a doubt we would never choose to fly Air Berlin again.
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Air Berlin Customer review : 18 December 2012 by D Walter (USA) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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My outbound flight to Rome was delayed by almost 10 hours. Customer Service at JFK comprised a few
hapless girls who did not bother to try and book any of the passengers on alternate flights. My return flight
from Venice was rescheduled from 1.55 in the afternoon to 8.00 in the morning, an incredible inconvenience
requiring getting up in the middle of the night to reach the airport 3 hours before an international flight.
These matters were made worse by the almost total disregard for the passengers or their schedules. Since
my return to New York, Air Berlin Customer Service has evaded replies to my letters for more than a month.
It is bad enough for an airline to be sloppy. Fortunately most of my travels go smoothly. Inevitably I've
occasionally travelled with a poor or weak airline. I will never fly with them again.
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Air Berlin Customer review : 17 December 2012 by B Grundy (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Air Berlin carrier for Etihad Abu Dhabi to Phuket December 2012. Crew surly and uninterested, food and seats
terrible, no space. The flight was so bad I checked all my onward travel on arrival in Phuket and was prepared
to pay for other flights if Air Berlin were the carriers for any other legs. If you have booked with them or will
have a leg of your journey with them, be warned and do something about it now.
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Air Berlin Customer review : 12 December 2012 by Martin Josifov (Switzerland) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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FRA-TXL-AUH-HKT-AUH-TXL-FRA. Surprisingly good experience compared to European competitors. FRA-TXL
and TXL-FRA flights excellent - complimentary food and wine on a 50 mins domestic flight. TXL-AUH
(22.11.12) - enough legroom on A330, personal display and professional, friendly and smiling crew. Cabin was
in perfect condition. Food was tasty with choice of pasta or beef and drink runs about 4-5 times. Same
experience on flight AUH-TXL (07.12.12) with meal and snack on a 6.5 hr flight, wide choice of alcoholic and
non alcoholic drinks, too. Unfortunately moving map was out of order. The captain kept us informed instead.
However experience on both flights AUH-HKT, (26.11.12) and HKT-AUH, (06.12.12) was not really the same
as mentioned above. Flight crews looked a bit nervous and tired, only 1 drink run. What I dislike at AB is that
although they have a very good IFE system it gets boring watching the same movies and listening to same
music on each and every flight with them. Especially if you have 4 long hauls in 2 weeks. Either update it
monthly or by leg! The second complain is TXL as a transfer airport-it looks appalling and awful in every
sense. All in all above average experience. Would fly them again.
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Air Berlin Customer review : 6 December 2012 by S Valentin (Norway) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Booked XL seats on the flight from Tegel-Miami, but the seats was not XL. They were by the door (entrance
door and emergency exit) which has a very big bulge on the door, with makes the legroom (for your left leg)
smaller than an ordinary seat. I asked the steward about this, and he was somewhat surprised that the seat
was sold as XL. On the way back we ordered XL seat for my son. He got an ordinary seat. On the way back
we also booked reserved seating for me and my wife to make sure we did not get bad seats. We got seats by
the toilet which were impossible to recline. All together we have paid about 200 euro for nothing.
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Air Berlin Customer review : 3 December 2012 by K Alexander (USA) |
| Rating : 0/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
JFK-TXL-CPH and CPH-DUS-JFK. Inadequate legroom for a 5'9" tall person meant my knees touched the seat
in front of me on the overnight to Berlin from JFK. On the way back from Dusseldorf, a 6'1" guy sitting next to
me couldn't fit in his seat without sitting bowlegged and the elderly woman in front of him couldn't recline.
Aside from the DUS-JFK meals, which included various unidentifiable items and cold chicken nuggets, other
amenities were fine, but I will never fly them long haul again. On a positive note, domestic European
transfers had more legroom than the transatlantic flights.
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