Air Berlin Passenger Reviews and Air Berlin Customer Trip Reports

PAGE 1 2 3 4

YOU CAN NOW VOTE  » HERE  FOR THE AIRLINE OF THE YEAR

AIR BERLIN customer review :  2 September 2010 by M Reichert   (Australia)

FKB-HAM-FKB. We didn't expect a lot as our benchmark were the Australian low cost carriers. We were overwhelmed with what we got. On the 1hr flight we had one round of non alcoholic drinks and a snack. At the departure gates each way we could stock up on complimentary newspapers and magazines. There was enough leg room for tall people on FKB-HAM and doable for an hour space on the return. No seat back TV's but cabin mainscreen TV's with flight routing and TV series. The ground staff on either airport were efficient.

AIR BERLIN customer review :  18 August 2010 by A Ratilal   (Australia)

CPH-TXL-DUS-ZRH. New and clean aircraft. Snacks served, crew were friendly even though we only spoke English. Fares were very cheap when compared to the competition. Only German magazines/newspapers available. Would fly them again if I'm in Europe.

AIR BERLIN customer review :  15 August 2010 by T Miller   (USA)

TXL-KRK and then KRK-DUS. I was impressed with this airline - a good web site for discovering their service and making purchases, very reasonable pricing, meaning that one can piece together a complex itinerary without requiring round-trips to get the best prices. On-time performance for each of the 3 legs I flew, baggage appearing promptly after the flights. Onboard experience very similar on the TXL-KRK and KRK-DUS flights - the former was a 737-400 and the latter an A319. Not luxurious but newish interiors and good service.

AIR BERLIN customer review :  13 August 2010 by Geoffrey Earl   (New Zealand)

Dubrovnik - Munich. A320 was full and while it was a short flight of just over an hour it seemed a lot longer as every second passenger seemed to be a screaming child. Maybe have flights where no passengers are under 5 years of age? Let's see which airline is brave enough to introduce such a restriction. After this performance I think next time I will pay a higher fare on the full fare airlines.

AIR BERLIN customer review :  13 August 2010 by Jess Hill   (USA)

Santorini to NUE. Check-in in Santorini took nearly two hours due to computer failures but we landed on time. New A320, FAs abrupt but OK and one of the meals I ordered on the site showed up. IFE was overhead. Pilot liked to point out the sights. All-in-all they deliver on short- haul flights but there's no glamour here.

AIR BERLIN customer review :  10 August 2010 by C Rowaan   (USA)

The aircraft itself was clean, seats however not very well padded. I'm not a very tall person, but in order to sleep I had to lean forward on the tray table; I ended up being repeatedly suffocated by the person in front of me every time she reclined her seat. The entertainment system is okay and they dim the screens during the night to help you sleep. The food was good but it seems you only get the choice of Chicken or Pasta.

AIR BERLIN customer review :  4 August 2010 by Mike Savereux   (USA)

Dusseldorf-Miami. I was faced in July with few available seats and high fares using American Airlines and other airlines. However, travelling Gatwick to Dusseldork and including an overnight stay my trip to Miami with Air Berlin saved me a fortune and I was very impressed with the Air Berlin service. Two reasonable meals, as good as other transatlantic economy offerings, with free complimentary wine and liqueuers which is something unheard of with AA. IFE via a shared screen but not a problem. The cabin crew were great. Security checks at Dusseldorf quick. All in all a very pleasant trip and with the bonus of an arrival at Miami 35 minutes early.

AIR BERLIN customer review :  1 August 2010 by R Trimmel   (Austria)

DUS-LAX-DUS. Check-in ok. Seat pitch much narrower than on other airlines, little to no leg room. Food is average, but had to pay for everything, even non-alcoholic drinks. No IFE on outbound flight - limited IFE with shared monitor on return flight. Staff rather arrogant and unfriendly. Cabin and wash rooms dirty on departure on outbound flight. It seems Air Berlin offers two very different products under the same brand - I'm happy with the product for the European market, but long-haul is not recommendable and not even cheap!

AIR BERLIN customer review :  1 August 2010 by Max Meierhans   (Switzerland)

Zürich-Düsseldorf-Reykjavik. Excellent airline, friendly staff, reasonable food. Good aircraft. Return trip on SAS via Oslo was less enjoyable.

AIR BERLIN customer review :  29 July 2010 by J Lehnert   (Germany)

Berlin TXL to Vienna. Check In efficient. I had 21 Kilos but I did not have to pay extra fees. B737-700 seat pitch is very tight but this was only a 1 hour flight. Nice selection of magazines and newspapers. There was bretzel free and coffee/tea/ juice at no extra cost. Air Berlin clearly offers an outstanding product on short haul flight. The problem starts with its long haul destinations - the seat pitch is a big problem. I would use Air Berlin on short haul flights, but on long distance flights would look for Asian or Pacific carrier if available.

AIR BERLIN customer review :  27 July 2010 by N Werner   (Switzerland)

ZRH-TXL-ZRH. Flight was € 199 incl, and much cheaper than Swiss. Online Check-in efficient and was at the gate quite quickly. Air Berlin use the B gates at ZRH which are easy to get to but once you are there you cannot do much as there are only 2-3 shops. Boarding is also by bus which is rather inconvenient. TXL is probably the cutest airport I have seen. It is so tiny and efficient for an airport. The distance between the gate and exit is probably not more than 30m. Flight to TXL was delayed due to late arrival of the incoming aircraft and flight back to ZRH was delayed due to ATC regulations. Inflight service is rather simple with free drinks and a choice of crackers or a chocolate bar. Service to TXL was friendly and efficient but the return flight had a very arrogant male FA on board which spoilt the experience. Air Berlin is not a bad airline in general and they can be compared with other carriers in Europe.