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ALITALIA customer review :  29 June 2010 by A Vitali   (Italy)

BCN-LIN new A319. Snack very basic compared to LH on same route, but fair enough. Arrived in Linate 15 minutes early. Thinking to AZ flights some years ago, I need to say that I am quite surprise by improvement that Alitalia is trying to reach.

ALITALIA customer review :  23 June 2010 by T Tassone   (Italy)

Venice-Sicily return in economy. Good value for money considering that I payed 133 Euros over Two different connecting flights with Alitalia. Excellent itinerary. Don't have to wait long at all. Half an hour delay leaving from Rome and still made it into Toronto on time. The flight attendants were pleasant although there is always one who seems to be having a bad day. The food is disgusting. Would fly Alitalia again, but please up-date the interior.

ALITALIA customer review :  20 June 2010 by Mario Rossi   (Italy)

Venice-Sicily return in economy. Good value for money considering that I payed 133 Euros over and back buying the ticket one day before departure. No problems at check-in. Service onboard was ok with a drink served together with a snack. On the way over flight operated by an old MD80 good pitch and soft seats, but it starts to be a bit too old now. The crew was efficient but not even a smile, no eye-contact. On the way back flight operated by an A320, professional crew, helpful, plenty of smiles and care.

ALITALIA customer review :  18 June 2010 by B Cleary   (USA)

FCO-ORD Boarding at FCO was a cattle call, a free for all. There was no line for Business passengers. An older 767-300 with had seats held together by tape. On taking my seat, there were crumbs and hairs all over the armrests, as well as the seat tray. There were only 4 out of 20 Business seats filled, and one would have thought the crew would be able to pay a bit more attention to the customers - no. IFE was good, food was so-so and the crew disappeared for most of the flight. Minimal refills on drinks. I removed my own food plates and brought them to the front to find the Business class attendants sleeping! I had high hopes for this return leg, but one learns something each day, in the world of International travel.

ALITALIA customer review :  18 June 2010 by B Cleary   (USA)

ORD-NYC-FCO. Very old 767-300 in need of retirement. Excellent crew attention to passengers in Business, food very good. Then a malfunction forced us to divert to New York JFK. JFK ground crew knew we were coming for about 2.5 hours, as we were just leaving Canadian airspace for the Atlantic crossing. On arrival, very little information, deplaned and the passengers just assumed to go to the ticket counter. Unfortunately, the ground crew at JFK, were not happy to be on overtime to assist us. Three of them stated that "They should be home with their families, not helping a flight from Chicago". On arrival at JFK the next morning, more confusion on how to assist. No business class check-in, reboarded with the same crew, great in-flight service, IFE good, but seats were well used and taped together.

ALITALIA customer review :  17 June 2010 by N Junzo   (Brazil)

GRU-FCO and NAP-FCO-GRU (NAP-FCO on AirOne). Transatlantic flights on B777-200, reasonable meals (far better than American carriers on routes from/to South America), complimentary beer or wine, large range of options on individual IFEs. GRU-FCO flight, staff was efficient but quite serious (not even one smile seen) and IFE in our entire row did not work. NAP-FCO on old B737-400, no inflight service as pilot had to shorten the 45-min flight in order to compensate delay in leaving NAP.

ALITALIA customer review :  26 May 2010 by Massimo Flati   (Italy)

Rome to Newark with an old and worn Air One A330-200 operated by Alitalia. The plane is not so clean and you can see on some seats visible traces of wine - there's very little room for legs. There's no In-fight personal entertainment system unlike in the Alitalia Boeing 777, which serves only JFK and not Newark. Flight attendants are helpful and I never had problems with my luggage - and Alitalia is one of the few airlines that doesn't charge you if you want to check-in a second luggage.

ALITALIA customer review :  17 May 2010 by F Oegema   (Italy)

Napoli-Amsterdam vv via Milan. Web check in did not work, called customer service, was told it only works on pure Alitalia flights, not codeshares. So that eliminates 90% of all flights from this service. Found out later that I could check in online on the KLM website (with whom there was a codeshare on the MIL-AMS flights) even though all flights and my ticket were Alitalia. Check in at Naples airport was a fine example of Alitalia customer service attitude, there were 4 desks available for Economy check in, no queue at all, but lady at check in refused to deal with me because there was one separate desk only for the Milan flight. There were about 10 people waiting in line there although the other 4 desks were sitting idle (attendants polishing their nails and talking with each other what they had eaten for dinner yesterday). Flights operated with Air One B737s with the least legroom I have ever seen in the industry, probably 28". I was lucky to get emergency exit seats on all flights. Transfer assistance at Milan airport was nice too, lady at Alitalia desk when seeing my Alitalia ticket told me I had to go to another desk because she only dealt with certain (unspecified) flights. Of course there was no-one else available at another desk. This airline has the same problem it always had, namely employees who just can't see the need to do any work or be helpful. Never again.

ALITALIA customer review :  17 May 2010 by S Howell   (UK)

London Heathrow to Milan Linate Economy. Plane seemed new, with new seating with individual PTV screens. Good friendly service from cabin crew. Only downside was choice food for cabin service but still brilliant considering the cheap fare.

ALITALIA customer review :  10 May 2010 by T Gordon   (USA)

New York to Geneva with a layover stop in Rome. A great flight with no delays and no lost luggage. Flights left on time and staff was nice. Aircraft looked in good condition. On 1.5hr flight from Rome to Geneva, refreshments were served. My only problem was paying for the second luggage and the large amount of money I had to pay for the third piece.

ALITALIA customer review :  8 May 2010 by Michael Labuske   (Germany)

AZ from CTA via FCO to PRG. Unfortunately there was a delay at departure so that we didn't reach our connection flight on time. The assistance of the cabin crew was as poor as the served snacks and the old looking aircraft (MD80). After a re-booking to another flight via MXP there was no support at Milan airport. Ove all quite a bad experience and not a recommended airline.

ALITALIA customer review :  4 May 2010 by J Petrakis   (Greece)

Athens-Osaka via Rome. The Osaka flights were packed but enjoyable. Decent legroom (better than other SkyTeam airlines), good food, very decent IFE with about 55 films, crew professional. Not proactive in pampering you but gave you what you asked for. Throughout the flight there were biscuits and crackers and drinks available self service at the back. On return leg they served two meals, an ice cream service, and a snack.

ALITALIA customer review :  23 April 2010 by T Storey   (UK)

LHR-MXP-FCO-LHR. Check in at LHR and boarding all pretty routine. Crew outbound pleasant enough. Delay at Milan due to strike. Unfortunately our baggage didn't make it with us to FCO. At FCO we had a long wait to report our luggage missing. Alitalia ground staff assured us that it would be arriving the next day - 3 days later our luggage had not been delivered. We went back to the airport to complain, only to find our luggage - but nobody had bothered to let us know or to even forward to us. Have given 3/10 as the flight crew were satisfactory, Alitalia has been let down by it's ground staff.