ALITALIA Passenger Reviews and Customer Trip Reports

PAGE 1 2 3 4 5

ALITALIA customer review :  5 February 2010 by Evgeniy Vasilyev   (Russia)

Moscow-Sheremetyevo to Rome and by Air Alps to Bolzano, and back home in a week. The Aeroflot check-in in Moscow was quick with 3 counters working for a half-full flight. A320 very clean and legroom good. Dining was nice, though without the hot meal (usually provided if you fly Aeroflot). Connection in Rome was fine, though it was difficult to find any directions to the transfer desk.

ALITALIA customer review :  31 January 2010 by M Andrews   (USA)

We flew Alitalia from Miami to Rome on a 777-200. Plane was clean and our individual entertainment systems working. Flight attendants friendly and available through the flight. Flight was on time coming and going.

ALITALIA customer review :  20 January 2010 by A Goren   (USA)

Very poor service on our return flight. Most attendants were visibly angry and fairly useless. Did not pick up garbage and gone for long periods of time. Never responded to call bell. Food was okay.

ALITALIA customer review :  6 January 2010 by Mark Hinson   (UK)

London Heathrow - Cagliari (via Rome Fiumicino). Alitalia fleet is old, seats unclean, staff unfriendly. Due to cost cutting as a result of the merger with airone, Alitalia no longer provides food, but only drinks and a bag of salty/sweet biscuits. On the return flight, we were informed that Alitalia had changed our flights due to the winter timetable, however we were not informed. Our booking however referred to a flight booked in July for December (does Alitalia not provide an accurate timetable for future flights). Thankfully we were given another flight according to our original booking. On board, again, we were left starving with a pack of biscuits and a soft drink. Alitalia provides extremely poor value for money and substandard levels of services. I would not have a holiday if it meant the only flight available was with Alitalia. I wanted to give them the benefit of doubt, the airline previously lost my luggage on several occasions.

ALITALIA customer review :  3 January 2010 by Matteo Bertoni   (Italy)

LIN-BCN business class. New Freccia Alata lounges in Linate are superb and very comfortable. Fast track service for Freccia Alata and biz class passengers is useful to avoid queues before security controls. Flight on-time operated by old MD-80, service in C class was OK, flight attendant a bit rude.

ALITALIA customer review :  31 December 2009 by S Gibson   (UK)

Must take credit for one of the worst airlines for families in the world. It does not let parents check in children online. So each way when you arrive 2 hours early at the airport they refuse to provide any thing but single location tickets. We have a 3 year old and two 5 year olds, but they said they didn't care. At check in and boarding they refused to talk in English or assist in any way. We then were forced into boarding the aircraft then sitting anywhere and then the flight staff were forced into a time consuming exercise of playing a chess game with the various other passengers as to who was single and didn't mind moving to 32a. Which is made harder by the fact that none of the Italian passengers were willing to move without considerable debate. Why don't families have the same rights to book as single people?

ALITALIA customer review :  31 December 2009 by L Boehle   (USA)

Flying New Alitalia from Newark to Firenze through Rome, was the worst flying experience of my life. The first thing I noticed was that the seats had wine stains on them - the overhead reading lights did not work, central lights running through the cabin held up by tape and tinfoil. The crew was rude and behind the curtain in the back stewards section. When we finally arrived into Rome, the pilot informed us that he had parked the aircraft 10 meters shy of where he was supposed to park and we had to wait on board for over an hour until the plane could get a tow to where it was supposed to have parked. No movie capability, no music and to top everything off, the plane from Rome to Firenze was cancelled. We had to wait at the Rome airport for three hours until a bus could be procured and we had to take this bus for a four hour ride to Florence airport, where we were dumped off.

ALITALIA customer review :  28 December 2009 by P Bethanis   (USA)

ATH to BOS through FCO. The first leg ATH to FCO was the worst flying experience I ever had, broken seats, old fabric. Service was terrible, saw the attendant practically yell at a lady seated in business class for asking twice for tea. FCO to BOS a better experience, A330-202, seats were ok compared to low budget european business class seats. Entertainment system a disaster, old movies, few other options. had to restart many time and run out of battery half way. Food edible. Only good thing was the ontime arrival and departure as well as attentive crew.

ALITALIA customer review :  28 December 2009 by Davide Greco   (Italy)

MXP-SOF return. Nice and smooth flights at a very cheap price (approx. EUR150,00), both of them were on time on a clean and confortable A320 (AirOne livery). The complaint is that the web check-in is not possible when departing Sofia so you cannot choose your seat in advance and save time at the airport (Alitalia still has a very poor list of airports where the online checkin is available). Crew OK both ways, friendly and polite. Luggage delivery time at MXP also acceptable (usually takes ages).

ALITALIA customer review :  25 December 2009 by Jeanny Smeets   (Netherlands)

Amsterdam to Milan Malpensa to transfer to JFK. Flight in Amsterdam was on time and fine, nothing to complain about. On arrival in Milan we only had 45 minutes to get to our New York flight and that caused a problem. We had to go through the non-Schengen-gate and that took us one hour, and so, as you can imagine, a lot of stress. We were the last to come on board of the waiting plane (but, hey, at least it waited for us). The aircraft used was spacious and the service offered very good. Very nice cabin crew. The same goes for our flight back: from JFK to Milan to Amsterdam. I would fly Alitalia again but the next time I would make sure I had more time to transfer, especially in Milan Malpensa.

ALITALIA customer review :  24 December 2009 by Alvaro Macarron   (Spain)

MAD-FCO-NRT return with super cheap fare. Legroom on both A319 and 777 aircraft ok (I am 1.90m, and seen worse). Flights on time. Japanese meals on long haul sectors were fine. They should provide larger portions as we were hungry between meals and there was nothing to eat. Crews on all sectors were the worst I ever had, they just did not want to be there and did not care for their passengers, such a bad image for Italy. On the contrary, the Japanese FAs were smiling, approachable and warm. Some of their Italian colleagues bossed them around and almost mistreated them. I felt sorry for them. I would fly with them again only if they keep such low fares.

ALITALIA customer review :  12 December 2009 by Davide Greco   (Italy)

LIN-FCO-ORD and back on beginning of December. I flew my national carrier after three years. Check-in Milan took more than 20 minutes because of a problem in seat assignment system, finally sorted out and got two seats in row 42 (next to the toilets!) for the 10h flight to Chicago. Intercontinental flights operated by a 767-300ER, not the newest plane in the sky - outbound flight the crew was friendly and talkative and food was fine too. On the trip back to Rome there was again a long check-in. I think the situation could have been managed much better by the ground crew but they looked like they did not care too much. FAs on this flight looked very upset and did not seem to enjoy their job. Food was poor, as was the entertaining system. FCO-LIN on new and confortable A320, the best part of the journey. My overall impression is that Alitalia is in a very urgent need to renew its fleet and needs to work a lot to reach the level of its main European competitors - most of them are light years away in terms of organization and customer care.

ALITALIA customer review :  8 December 2009 by D Cassius   (Netherlands)

AMS-Sao Paulo-AMS via Rome in business. Intercontinental legs on very shabby 777 with uncomfortable cradle seats -unworthy of a Business class product. FCO-AMS leg on an even shabbier A320. Dirty, cramped and falling apart. Only positives - fare was OK, flights were on time and cabin crew friendly. Hope that things will improve once their A330 fleet renewal kicks in.

ALITALIA customer review :  7 December 2009 by Anthony Oberdorfer   (USA)

Boston/Rome/Munich. Boarding was efficient. Decent dinner but no alcohol except beer and wine available. After five attempts to attract a flight attendant with the call button two hours later, a steward came and turned the light off without asking what I wanted. Was told they routinely ignore calls because little children play with the call button! When I then asked for a beer, I was told policy is that no alcohol is served in economy class after dinner because they are afraid that 200 passengers might get drunk and start fighting each other. By that time the light in the seat next to me could not be turned off, eliminating any chance that I might catch some sleep. Lousy breakfast snack but at least the plane arrived on time so I could get off in a hurry. Uneventful connecting flight to Munich but since I had only carry- on baggage, nothing was lost. Overall, the worst aspect of the experience was the almost complete indifference of the flight attendants who seemed mainly interested in chatting amongst themselves and disappeared almost entirely as soon as they could. It all reminded me of my first experience with Alitalia some years ago. I won't fly the line again and would welcome their going out of business.

ALITALIA customer review :  4 December 2009 by Bruce Temkin   (USA)

JFK to FCO. Dirty, worn 777. Even the seat backs were coming apart. FA's were barely visible and never smiled. Very few announcements throughout. Food was atrocious.Flight did depart on time and arrive early, so can't complain too much!