Alitalia Passenger Reviews and Alitalia Customer Trip Reports

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ALITALIA customer review :  10 March 2010 by E Keen   (USA)

In-flight, the volume controls, light, and call button all were non-functioning - another passenger I spoke to had the same situation. They lost our luggage; mine was returned a day later than I was advised, and my friend's luggage is currently (3 days later) missing and if someone answers the phone, they say they can't help us but that it's floating around somewhere and she will get it.

ALITALIA customer review :  5 March 2010 by B Parkin   (USA)

Chicago to Rome - flights departed on time and luggage arrived safely. Flight attendants were attentive and friendly - the service is so much better than on USA domestic flights. Pillows, blankets, snack, unlimited drinks, and 2 hot meals. The plane was in great condition. The plane from Venice to Rome (MD 80) was old, but was clean. Very bare bones (not even a tv monitor). I'm someone who's terrified of flying and I felt safe.

ALITALIA customer review :  27 February 2010 by D. Riley   (USA)

Boston to Rome return - left on time and we were well served. The plane was clean and cabin crew fine, and bags arrived with the flight. The food was not gourmet, but good. Overall we were quite pleased with Alitalia and fly with them again.

ALITALIA customer review :  15 February 2010 by Alex Finkelstein   (Israel)

Tel Aviv-Rome-Athens return. None of flight legs left on time. aircraft generally clean and OK. Inflight entertainment was poor if any. On the last leg from Rome to Tel Aviv, they have changed planes but didn't update the seats, thus rendering boarding passes obsolete. This in turn caused "free seating" where you had to find yourself a seat and not getting your original seating.

ALITALIA customer review :  5 February 2010 by Evgeniy Vasilyev   (Russia)

Moscow-Sheremetyevo to Rome and by Air Alps to Bolzano, and back home in a week. The Aeroflot check-in in Moscow was quick with 3 counters working for a half-full flight. A320 very clean and legroom good. Dining was nice, though without the hot meal (usually provided if you fly Aeroflot). Connection in Rome was fine, though it was difficult to find any directions to the transfer desk.

ALITALIA customer review :  31 January 2010 by M Andrews   (USA)

We flew Alitalia from Miami to Rome on a 777-200. Plane was clean and our individual entertainment systems working. Flight attendants friendly and available through the flight. Flight was on time coming and going.

ALITALIA customer review :  20 January 2010 by A Goren   (USA)

Very poor service on our return flight. Most attendants were visibly angry and fairly useless. Did not pick up garbage and gone for long periods of time. Never responded to call bell. Food was okay.

ALITALIA customer review :  6 January 2010 by Mark Hinson   (UK)

London Heathrow - Cagliari (via Rome Fiumicino). Alitalia fleet is old, seats unclean, staff unfriendly. Due to cost cutting as a result of the merger with airone, Alitalia no longer provides food, but only drinks and a bag of salty/sweet biscuits. On the return flight, we were informed that Alitalia had changed our flights due to the winter timetable, however we were not informed. Our booking however referred to a flight booked in July for December (does Alitalia not provide an accurate timetable for future flights). Thankfully we were given another flight according to our original booking. On board, again, we were left starving with a pack of biscuits and a soft drink. Alitalia provides extremely poor value for money and substandard levels of services. I would not have a holiday if it meant the only flight available was with Alitalia. I wanted to give them the benefit of doubt, the airline previously lost my luggage on several occasions.

ALITALIA customer review :  3 January 2010 by Matteo Bertoni   (Italy)

LIN-BCN business class. New Freccia Alata lounges in Linate are superb and very comfortable. Fast track service for Freccia Alata and biz class passengers is useful to avoid queues before security controls. Flight on-time operated by old MD-80, service in C class was OK, flight attendant a bit rude.

ALITALIA customer review :  31 December 2009 by S Gibson   (UK)

Must take credit for one of the worst airlines for families in the world. It does not let parents check in children online. So each way when you arrive 2 hours early at the airport they refuse to provide any thing but single location tickets. We have a 3 year old and two 5 year olds, but they said they didn't care. At check in and boarding they refused to talk in English or assist in any way. We then were forced into boarding the aircraft then sitting anywhere and then the flight staff were forced into a time consuming exercise of playing a chess game with the various other passengers as to who was single and didn't mind moving to 32a. Which is made harder by the fact that none of the Italian passengers were willing to move without considerable debate. Why don't families have the same rights to book as single people?

ALITALIA customer review :  31 December 2009 by L Boehle   (USA)

Flying New Alitalia from Newark to Firenze through Rome, was the worst flying experience of my life. The first thing I noticed was that the seats had wine stains on them - the overhead reading lights did not work, central lights running through the cabin held up by tape and tinfoil. The crew was rude and behind the curtain in the back stewards section. When we finally arrived into Rome, the pilot informed us that he had parked the aircraft 10 meters shy of where he was supposed to park and we had to wait on board for over an hour until the plane could get a tow to where it was supposed to have parked. No movie capability, no music and to top everything off, the plane from Rome to Firenze was cancelled. We had to wait at the Rome airport for three hours until a bus could be procured and we had to take this bus for a four hour ride to Florence airport, where we were dumped off.

ALITALIA customer review :  28 December 2009 by P Bethanis   (USA)

ATH to BOS through FCO. The first leg ATH to FCO was the worst flying experience I ever had, broken seats, old fabric. Service was terrible, saw the attendant practically yell at a lady seated in business class for asking twice for tea. FCO to BOS a better experience, A330-202, seats were ok compared to low budget european business class seats. Entertainment system a disaster, old movies, few other options. had to restart many time and run out of battery half way. Food edible. Only good thing was the ontime arrival and departure as well as attentive crew.

ALITALIA customer review :  28 December 2009 by Davide Greco   (Italy)

MXP-SOF return. Nice and smooth flights at a very cheap price (approx. EUR150,00), both of them were on time on a clean and confortable A320 (AirOne livery). The complaint is that the web check-in is not possible when departing Sofia so you cannot choose your seat in advance and save time at the airport (Alitalia still has a very poor list of airports where the online checkin is available). Crew OK both ways, friendly and polite. Luggage delivery time at MXP also acceptable (usually takes ages).