Alitalia Customer Reviews and Alitalia Passenger Trip Reports

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Tel Aviv to Rome on an A321, business class, May 20th. Seats are tight, middle seat not used in business class. Plane was dirty. Back of seat showed streaks from spilled food/beverages. Even before plane took off, I went to the rest room behind the cockpit. It smelled terrible. After takeoff, staff rushed to hand out drinks and food, and then set the rest of the trip. For a 4 hour flight, there was no in flight entertainment. I will never fly them again.

My husband and I travelled to Europe for the very first time, and Italy was our choice destination. From Chicago, they told us that we had to be in separate seats, and of course we protested since we booked months in advance, after a few searches they said they found a couple of seats further back in the plane. Onboard, we realized that it was one of the oldest planes we've been on, complete with ashtray, dingy carpet and upholstery, and green TVs that drop overhead once we took off. I got a broken seat that made me sink lower in it! Flight was full so I had to endure it for 8.5 hours. Reading light was not working. As for the staff, I wouldn't say they are the nicest people but doing their best. Upon landing at FCO in Rome, we walked out into the tarmac, took a bus, walked a not so bad distance to baggage claim, then it took 1.5 hrs for our one piece of luggage to come out. We already started dreading the flight back, but we were just thrilled to finally be in Italy.

Chicago to Rome to Naples. From Chicago they put us on a very old Air One plane. Seat comfort almost non- existent, there was no padding, they were so old, the seats and carpet were dirty, old and unravelling at the edges. One of the worst flights I've been on. Flight from Rome to Naples, very nice, clean and comfortable. I guess Alitalia doesn't think you need to be comfortable on a 8-10 hour flight. I'll never use them again.

Trip of a lifetime to Rome. They got us there and back safely, so I guess that counts as something. Customer service is horrible. We booked 7 months in advance to have 2 seats together in the Classica Plus. Arrived at JFK and told we were sitting, separately. They changed the plane. Ended up sitting together in the middle row (with 2 other people) and the seats were so uncomfortable. Flight attendants were rude. Flight home also brought unpleasant faces. Given access to the VIP lounge. Food was pretty decent, snacks were non-existent, and restrooms not that clean.

Business Class from Rome to Buenos Aires was simply dreadful. No separate business class boarding - just had to join the scrum. Lounge in Rome was overcrowded, hot, smelly and had no food except for 3 bowls of cold rice, for which they had at least provided a public microwave. Food onboard was no better. Despite flamboyant trolley service, only the lukewarm pasta in tomato sauce was edible. The veal main course was tough and the vegetables tasted of chemicals. Incredibly, Alitalia carry no gin, vodka or whisky on board - only wine and a few cheap Italian liqueurs. The inflight entertainment simply did not work at all - which is a serious problem on a 13 hour flight. Breakfast was a hard roll and a dry croissant and a pot of inedible cherry jam. We were hungry when we landed. Throughout the crew were arrogant and offhand, only really interested in chatting amongst themselves. All in all the worst business class experience I have had.

May 25-26 2013, Flights from LIN to LHR - Business Class. The a/c - A321 - was comfortable and clean. The crew kind and customer oriented. During the inbound flight was proposed an excellent breakfast, while during the outbound one the light dinner was excellent too. Good money for value.

ATH-FCO-VLC. On the flight from ATH-FCO the cabin staff were very unfriendly. During the safety demonstration the cabin attendant was chewing gum. The onboard service was very poor. Alitalia offered a salty or a sweet snack. FCO airport saddens me. Very old, dirty and chaotic. Airport staff very rude, transfer was smooth. The FCFO-VLC sector was better. Cabin crew were a little bit friendlier than the previous one. Catering was exactly the same like ATH-FCO sector. Aircraft were quite old (former Air One aircraft). The only reason for choosing Alitalia was the ticket price.

FCO-BOS in Economy class on May 21, 2013. Boarding relatively painless, performed according to row, from back to front after Elite status and Business class passengers. Plane was a pristine Airbus A330 Enhanced wide body with 2-4-2 configuration. Seat pitch generous for economy and seemed to afford an extra 1-2 inches of leg room. Inflight entertainment was state of the art for Economy class with a USB outlet and a decent variety of film, music and gaming options. Operational immediately upon taking my seat. A novelty, at least for me, was the exterior camera that allowed views of take-off and landing. Seats were comfortable with fully adjustable headrests. Economy meal was actually quite tasty, with pasta or chicken options. A full selection of beverages, including wine, were served at no extra charge. Apart from the plastic cutlery and plates, the meal rivalled some I have been served in Business or domestic First class cabins. Crew professional, polite and efficient with no surliness. They smiled and accommodated passenger requests when a call button was pressed. If this flight was an indication of the direction Alitalia is heading, then I will fly them again, at least on this particular type of aircraft, without hesitation.

After so many negative reviews I was expecting the worst. Instead, I was pleasantly surprised. On a short leg between Reggio and Rome the stewards stepped right up to help with luggage - this hasn't happened within memory on an American airline. Even managed to get in a beverage service. On the Rome to JFK leg the entertainment supplied without charge was top notch - I was able to watch movies for the whole trip and play some of the games, the earpieces were large and comfortable, unlike the horrible buttons on Delta on the way over. Food was fine for economy and several beverage services with good choices. While legroom not great, the seats seemed to be wider than most - no bumping of/from my neighbor. Staff pleasant at ticket counter and on plane. Wouldn't hesitate to fly Alitalia again.

TLV-FCO-JFK. One way only as we booked return with other Skyteam airline. First impression of Alitalia staff in TLV airport was already very negative. Staff rude and unprofessional. First flight from TLV to FCO uneventful. Seats comfortable with enough legroom, we were seated on row 8. Connecting flight after surviving several hours in very poor FCO Rome airport departed with 1 hour delay, seats are extremely hard, entertainment is ok, personal screen very small. Food service began very soon after take off upon which all staff disappeared until 1 hour before landing. Food decent without being interesting. Alitalia needs to improve a lot before I will consider flying them again for me they remain a second class airline.

My wife and I flew round trip Boston to Rome this month. Both flights were non-stop, leaving Boston at 5pm arriving Rome at approx 7am. Flight departed on time, was quite smooth and flight staff pleasant enough. We flew premium economy so we would have a bit of extra space, and I would definitely recommend it. While the cost was a bit higher than on other airlines, it allowed me to sleep through much of the flight. Upon arrival, our bags were available as soon as we made our way to the baggage claim area, after we went through passport control. Our return flight was equally smooth, departing Rome on time at 11am and arriving in Boston a bit early at 2pm. Upon arrival in Boston, our bags showed up in a timely fashion and all was good. Meals served on both flights, both main mean and a snack near to arrival, and while none of the food was great, I don't expect a significant dining experience in flight, so again, I was not disappointed. Both flights were their new 330 planes. All in all, my experience was quite good, and I would not hesitate to fly Alitalia again based on these flights.

We flew Premium Economy from Boston to Rome and back. We were very pleased. It is worth the extra money for Premium Economy.

Flew from Rome to Toronto. Air Hostess - unfriendly. They do not respond to individual calls. You have to get up and walk to the front or to the back of the airplane if you need water. I travelled with an infant, when I asked for some milk, one air hostess bluntly said no. Another was good enough to accept the bottle and asked for my seat number. However, most of them were grumpy and look annoyed. Entertainment - No personal entertainment, No power, No USB. There are TVs at the centre which play videos. Most TVs were not functioning properly, some screens were in mono color. Transport to Airplane - on crowded buses. So unorganized that passengers were asked to stay inside the bus for a long time after the bus had reached the plane. I do not recommend.

Rude staff at airport in Rome, along with the staff at the Alitalia lounge in Rome. My husband needs wheelchair assistance and was treated as though he was a burden, unlike other airlines who were very kind and helpful. Absolutely horrible service. Washroom was what you'd expect at a dirty gas station. Food - very poor. Never again.

Travelled FCO-LHR after connecting from SOF-FCO. Transfer at FCO T3 was actually very easy (both our flights connected here). However we needed to go to the Alitalia transfer desk for boarding cards for our onward flights and found the seats we chose at time of booking had not been honoured and we were split up 10 rows apart. Not happy with this. The flight was almost 30 mins late boarding and thus departing. They made some time up but we were still about 15 mins late arriving at LHR. For a flight scheduled for just under 3 hours I did expect more than one drink and a small bag of bread snacks. I expected on a full service carrier we may at least get a sandwich. No second drink run either. After this length of flight the recaro seats did not feel at all comfortable due to the lack of padding. Leg room was ok for this length of flight.

Travelled SOF-FCO in order to connect on to FCO-LHR. Despite the fact that Web-Check in did not work at all, at the airport the check in queues moved fairly quickly. The seats I reserved at time of booking were honoured. This flight was fairly full and departed on time. We had a block time of just under 2 hours so thought we may get offered more than one drink. But not forthcoming. Not much padding on the recaro leather seats, but not really a problem on a flight of this length. The cabin crew looked totally disinterested. I felt this was the bare minimum for a full service carrier.

JFK to FCO on AZ609. Flight incurred a 2 hour ATC delay. Cabin staff obliged passengers with beverages and constant updates. Cabin appearance was spotless and the dinner service very good! By the way the complimentary wines were good and the cabin crew served it up with Italian flair-Bravo! Our arrival into Rome was both speedy and efficient and everyone seemed rested and pleased. By the way we experienced no issues with our luggage as most passengers seem to mention. The airline continues to improve and offers surveys to select passengers for feedback and suggestions for a better flying experience. Much improved carrier!

Rome to Los Angeles on flight AZ620. Flight delayed 45 minutes due to an ATC delay in Rome but we still arrived in LAX on schedule. 777-200ER cabin was clean and the Alitalia decor was brilliant in color and design. The pilot was both professional and informative along our 12hr and 21 minute journey. Cabin crew were professional and well - groomed but a bit unfriendly! Lunch service out of Rome was good but the additional snack services need to be improved. Drink service was excellent! I was also pleased with the ground staff in Rome and pleased that our baggage arrived safe and sound.

Flight to Milan from Brussels AZ 7095, back some days after with AZ196. On both flights: Clean new aircraft's. Flight departed on time and arrived early on schedule. Very clean interiors and comfy recaro seats (even in Economy). Service on board was just a salty or sweet snack with juice, coffee and a glass of good wine. So better than average on Eco flights over Europe. Flight attendants were smiling and did their job with professionalism. I was travelling with family and children and the flight was very relaxing. All in all very good experience.

SUF-TRN on new Embraer E-175. Fast check-in, good flight, good food, great service from flight crew, plane very clean. No problems.

TRN-FCO-REG both flights on new Airbus A320. Overall a very nice trip. Fast check-in, good flight, good food, great service from flight crew, plane very clean. No problems. Will fly Alitalia in the future.

Lets start with the good. On time, plane clean, lucked out and had an empty seat beside me. Flight attendants perfunctory at best. The food - never in my 50 years of flying overseas once or twice a year have I experienced anything quite as bad as my recent roundtrip flights from Boston to Rome. The food was barely edible, the juices were thick sugar syrup with a chemical taste, floury snacks were stale. The coup de grace was something the flight attendant called a zucchini pizza? It was a 2" thick piece of soggy white flour bread (calling it bread is being kind) with a thin layer of shredded zucchini with some type of indescribable flavoring. I took one bite out of sheer curiosity, it tasted as disgusting as it looked. There is apparently no one managing their catering service. Anything seems to go! I don't expect gourmet in economy, but I do expect vaguely edible. The vegetarian meals were equally bad. My suggestion, should you choose to fly Alitalia, bring your own food and drink.

Rome to Paris and return (FCO-CDG-FCO) first leg on a quite old A321 but well maintained, return on a new A320. Our flight from Paris was cancelled, no explication given, but we were boarded on the last flight of the evening. I can't blame Alitalia for this issue, it happens. The return was calm and all in all a good experience. Will fly again.

FCO to LHR return. All flights on time, cabin crew professional and polite, food ok but no inflight entertainment system available (doesn't matter on a 2 hours flight). Will definitely fly them again.

AMS-LIN (A320) and LIN-LCY (E190). Big jumble of flight numbers etc, but both aircraft in Alitalia colours and what the ticket said, so assume I flew them! Both flights comfortable especially LIN/LCY as aircraft seemed nearly new. Mid morning and afternoon travel times so soft drink and packet of nibbles fine for the flights and crew relaxed and smiling. Arrived on time-bags off quickly-good price - all that's needed. Used the self-print boarding pass at LIN (as no printer access when doing online check-in) Worked well and easy to use, and in a choice of languages. Would use again.

Heathrow/Lamezia Terme return via Milan. 3 of the 4 flights were on time, planes of varied ages but clean, staff polite and level of service what you expect on short flights. The delayed flight was because of air traffic control and LHR congestion. My most impressive observation was when we were bussed from the aircraft into the terminal at Milan Linate. A member of the cabin crew carried an elderly passenger's small hand luggage down the steps and put it on the bus for her before going back onto the plane. That is caring service.

Flew Magnifica Class from Abu Dhabi to Rome Fiumicino. Seat was very comfortable (leather, duvet, large pillow). Entertainment system very good with a larger than average screen. Food was absolutely great (freshness / quality / quantity). Service very attentive too.

I recently travelled JFK to Rome in Premium Economy (Classica Plus). 50 minute delay out of JFK, crowded conditions, no entertainment in Premium and Economy Sections of the 777, food was dreadful - a dry chicken or a chopped beef and pasta entree that was very unappealing and all of it served with plastic cutlery. Crew were not very engaged and disappeared after it became evident that around 200 folks would not have entertainment on this long flight to Rome. Overall a dismal experience and not a great way to start a trip to Italy!

LHR-LIN and MXP-NRT in economy. Flight from LHR on time to Milan Linate. Very clean comfortable A320 with nice leather seats, seatback LCD but no snacks. Overall Altialia's short haul service was a welcome surprise, however, I was disappointed that no drinks/meal service was provided. Return flight was similar and on time into LHR. MXP-NRT was my first long haul with Alitalia onboard 777. Very pleasant and professional welcome onboard, however the cabin outbound to Tokyo was not cleaned sufficiently and found crumbs under my seat. Seatback IFE displays were small but provided an interactive movie/music/games/ menu, seats also provided with AZ embroidered pillow, blanket and headphones. Only problems I encountered with my seat was inadequate legroom due to the IFE box under my seat A and a scratched window on both flights. Catering onboard was fantastic and found the crew on both sectors hard working, 2 main meals, snacks on both occasions and a continuous drinks service. Choice of meals onboard was an expected Japanese or Italian. For a 12 hour flight I felt comfortable and well looked after by the crew. Both flights on time.

On the flight from JFK to Rome the inflight entertainment didn't work (staff didn't seem that interested in doing anything about it), the food was the worst airline food I have had in years and the seats were very uncomfortable. The next flight from Rome to Tel Aviv was equally as bad and involved the most disorganized boarding process with people boarding from both ends of the plane with no rhyme or reason. On all of the flights the staff seemed generally disinterested.

FCO-AHO and back on Alitalia, flight out of Fiumicino left on time, cabin appearance was very good and crew professional. Flight out of AHO also very satisfactory, Airbus 320 with working video screens, the crew offered drinks and a snack, for a 40 minutes flight was more than enough. The service is improving, better than a few years ago.

YYZ-FCO/FLR Toronto-Rome non stop: I flew Premium Economy. There was no special line for this class of service in Toronto. There was no invitation to the Lounge, the staff welcome was fine but too concerned with the 4 in Magnifica Class, and the full masses in economy. There were 6 of us in P. Economy section so nice and quiet. The seat recline was fine, the leg rest was useless as I'm only 5'6. This did not elevate my legs in the least. The pillow and flimsy blanket were fine. Lots of room to manoeuvre between the seat in front. The plastic glass half full welcome prosecco was chilled nicely, but that was the end of the sparkling wine. The food was not advertised in the generic brochure - a surprise on board, it was the same food as economy class. 500 Euros more for Magnifica if bought on board, I didn't bother. The overall pilot/flight was smooth and 40 minutes early November 18, 2012.

Flew from London to Brindisi via Milan on 4 March 2013. The staff at Heathrow were very good. The flights were good and the inflight service was attentive.

Took Alitalia to Abu Dhabi last week. Flight from Rome was on a brand new A330 with the most generous legroom I have seen in a long time. Food was tasty on both flights. Flights on time. Flight attendants did not offer drinks during the flight but you could get drinks and snacks from the galley. In-flight entertainment also brand new with nice selection of movies. Cabin was clean. All in all a pleasant experience. Will consider them for my future travel.

I flew from Milan to JFK on AZ604 yesterday. The flight was great, the food good for Italian taste and I was especially satisfied with the inflight service centre set up in the back galley after the main service. You can help yourself to drinks and snacks at your own convenience. This kept us well hydrated throughout the flight without having to wait for drink runs from the crew. The atmosphere on board was very relaxing.

Flew from Luxembourg to Rio and back to London in January. Long-haul flights were on Alitalia's brand new A330 which is a very nice plane. Sadly, the overall experience wasn't great - the staff looked bored and disappeared for most of the flight, the food was pretty disgusting (and I'm not a fussy eater), the in-flight entertainment system was very sticky (cue people hitting the screen behind your head for half the flight) and the selection of films was poor. The flights were ridiculously cheap so perhaps you get what you pay for in which case maybe this review should be an overall 9.

LIN-FCO-YYZ, economy class. All flights on time, aircraft's in good conditions. Cabin crew so-so. Food better than other flights. Will definitely fly them again.

Greece to Toronto, Ontario. Flight was ok but the service and my seating arrangements were absolutely horrible. I flew with my 2 daughters, one who is 9 months old and even when I arranged for a bassinet for the baby, I had my daughter for 11 hrs on my lap because apparently Alitalia only carries 2 Bassinets on the flight. After all this they lost my luggage when I arrived and it took 5 days for me to retrieve it. My first and last time I fly with them.

Flew VRN-FCO-MIA and back in Alitalia economy on a reward ticket. All flights more or less on time. Crew on domestic flights almost courteous, crew on international flights presumptuous and on the brink of being outright brazen. On top of that they did not see any need to keep the airplane reasonably clean. The restrooms looked, on both intercontinental trips, like the restrooms of a run down railway station. If you have an alternative avoid Alitalia.

Frankfurt-Rome-Tblisi. Check-in Frankfurt is done together with Air France/KLM in T2 - very efficient. Frankfurt-Rome on time with beverage service. Crew okay. No newspapers on this flight. Rome-Tblisi at odd Hours, arrived in Tblisi at 5 am. Flight only 70% booked, so I had plenty of space. Food was good, though cold only. IFE limited. Baggage took quite a long time to arrive on the belt. Would fly again.

YYZ-FCO-IST. We flew with Boeing 777-200 from Toronto to Rome. We had a delay of half an hour. The airplane was decent. The cabin crew were not friendly. I ordered vegetarian meal and it was awful. I have flown this route before, and the meal was the same for both flights. They never change the menu! The personal entertainment system was terrible. It had very limited variety of songs and movies. Also, it did not work for about 2 hours. The snack was good and it was prepared specially for vegetarians. The seats were okay. When we landed to FCO, the ground crew were rude and raised their voice to us just because we stopped for a minute to take out our boarding passes. From Rome to Istanbul, the seats were uncomfortable. We had a delay of half an hour. The snack was good but it was very small. Overall, I will totally not recommend this route because of the delays and the little leg-room.

MIA-MXP. Plane delayed 9 hours in Miami. Departure at 3.15am! Old plane with scotch tape on the seats. The worse was to come. 12 hours instead of 8 hours flight as one radio was not working . Instead of the direct route over Bermuda, we flew west of Goose Bay in Canada, over Greenland, Iceland and Scotland. We had to be always 3 hours maximum from an airfield. In total 11 hours delay in Milan.

AZ 681/680 from/to Buenos Aires to Rome in Magnifica Class. Fantastic seat, configuration 1+2+1. Flight on time, nice Aerolineas (Skyteam) Business lounge in new terminal C of EZE. Captain at the door welcoming all J pax. The Chief Purser introduced herself personally to all pax in J. Very nice Bulgari amenity kit. Lunch was served with individual placemat. Flight attendants move with a trolley and prepare the dishes for you upon request. Interesting Italian regional menus. Top Italian wines. 3 pastas and 2 main courses of meat and fish. Nespresso coffee (finally on board), pastries, cheeses and fruit salads. Dish presentation can probably be improved, but the quality of the food was impressive. Entertainment good, but not extraordinary. The TV monitors are not last generation and quality of image is not state of the art. Too few blockbusters, too many retro movies. Night open buffet with everything you need. Breakfast prior to arrival, very good but not 5 star. Cabin attendants attentive and smiley. Good communication from the cockpit. Landed on time in Rome. Baggage came out 45 minutes after, but this is not AZ fault. Same thing and the coming back flight, apart from a minor communication from the cockpit.

MIA-FCO (seat 4L), and FCO-MIA (seat 4A) in late Nov 2012. Seat was very comfortable, liked the way the table works, and the large video screens are nice. I had a window seat, and it had very good privacy. I thought the seat could have been a little longer for sleeping, but it was comfortable enough. The centre section seats do not have air vents, though those on the window sides of aisles (both the aisle and window) do have air vents. Video (movies, etc.) were OK. The seat in general was the best I've been in out of Delta, Air France, KLM and Continental/United. However, I'd have to say the service, especially on the FCO-MIA leg left a good bit to be desired. Food wasn't properly heated on either leg, though was good. On FCO-MIA (all daylight flight), the crew did a lunch service, and then disappeared until they served the pre-landing meal. Other than the actual meal service, they disappeared. This crew had some ice and a few drinks they put out self-service, but then never showed up again. This aircraft actually has the seats split into two business sections - the forward section where most Magnifica seats are located (Rows 1-5) and then small section behind the doors with rows 6-7. Upon arrival in MIA, my checked bag did not appear up on the carousel. I had a connection to make, but needed to pick up, clear customs, and recheck my bag, but that's hard to do with no bag. An agent got me through customs and sent me on to my flight, all the while assuring me that my bag would make it. After boarding my Delta connecting flight, the Delta agent came onboard to my seat and gave the me the bag check slip and my bag did indeed make the connecting flight.

I was on a return flight from Rome to Istanbul. I had booked a ticket on the website with an approximate 1% discount for EU citizens 25 or under for which I am a British EU citizen who was 25 at the time. On my flight to Istanbul, I had to wait for quite a while at the counter to get my boarding pass. I do not speak Italian, and the staff spoke among themselves in Italian for a long while without telling me what the problem was, in fact not admitting there was a problem.  There wasn't a big line so this didn't delay other passengers. Eventually they issued me my boarding pass. Ok, a bit of a pain but not such a big deal. The flight was without incident. On my return flight Istanbul to Rome, I got to the counter to collect my boarding pass and there was another holdup. The staff spoke amongst themselves for much longer than the first flight, approximately 30-45 minutes. Again they wouldn't admit there was a problem and I asked several times what the supposedly non existent problem was with no luck. Again they spoke in their own language to each other and on the phone so I couldn't eavesdrop. They also made several phone calls. I was getting pretty anxious because I thought there was a serious problem. As there were only a small number of counters in operation for Alitalia in Istanbul at the time, the line ballooned out as a result of the holdup and I wonder if some passengers missed their flights. Eventually, the counter staff asked me if I was a student. I said no. They then told me to go and buy a new ticket without explaining why.  When I pried them, they told me it was because I had purchased a discount ticket without the right to do so. I then explained to them that Alitalia had offered an approximate 1% discount on their website for EU citizens 25 and under, and the discount had nothing to do with being a student. The lady at the counter then made another call, then issued me my boarding pass without apologising. I am not sure if it was the same problem on the outbound flight, but It does seem rather odd that the staff appeared not aware of their own policy regarding the 25 and under discount for EU citizens (maybe the policy changed?) which is quite a common discount that many companies and organisations offer in the EU. Also if they had have admitted what the problem was from the beginning, I could have resolved the whole thing right away. It also appeared to me to be a poor use of judgement to hold up the line for such a considerable amount of time over the question of a discount of approximately 1 euro. This upset me greatly. Otherwise, the flight itself was without incident.

Economy, JFK-FCO-MAD-MXP-JFK. They were on time, aircraft appeared well maintained. Cabin staff was professional and responded to one's needs. I will definitely fly with them again.

We flew Toronto to Rome and back and I was pleasantly surprised with how good this airline was. The to flight was in an older plane, but he staff was friendly and accommodating and our return flight was in a newer plane with interactive LCD's in each seat. I'm 5'6" and the seating was not cramped at all. The in flight food was decent as far as airplane food goes. Based on the reviews of Alitalia, I was expecting a terrible experience - but that was not the case at all.

We flew recently in Magnifica (business) to Caracas (July 16th and August 27th 2012) and in Classica Plus (premium economy) to New York (November 4th and 19th). Not a terrible experience, but sorry to say that our national airline is poor in terms of comfort, service and quality of food. In Magnifica the service is not adequate at all (why are the flight attendants, with some exceptions, so rude?) and the food is very far from the Italian excellent international reputation. In Classica Plus we experienced seats not much more comfortable than in Economy, very poor food, light and headphones malfunctions. Extremely sad.

FCO-BRU and return, (departure on 17-11-2012, return on 18-11-2012). Both flights on a clean A320 which was quite comfortable. Departures and arrivals on time, efficient and polite flight crew and an appropriate food service for a 2 hours flight.

Toronto to Rome and back again. Couldn't get proper seat assignments due to inconsistent information at booking, and then at check in. Spent in total 18+ hours in cramped miserable seats. Check in staff in Rome were extremely rude. There are no words for how bad the food was - they would be better off telling passengers to buy food at the airport prior to boarding because it was horrible. Boarding is basically a free for all, with no queuing or filling the plane from rear to front - so it ends up with people racing for overhead bins. No assistance for families or elderly passengers. Basically, they got us to Italy and back. But it was just an awful experience all around.

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