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Alitalia Passenger Reviews and Alitalia Customer Trip Reports |
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ALITALIA customer review : 10 March 2010 by E Keen (USA)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
In-flight, the volume controls, light, and call button all were non-functioning - another
passenger I spoke to had the same situation. They lost our luggage; mine was returned a day
later than I was advised, and my friend's luggage is currently (3 days later) missing and if
someone answers the phone, they say they can't help us but that it's floating around somewhere
and she will get it.
ALITALIA customer review : 5 March 2010 by B Parkin (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Chicago to Rome - flights departed on time and luggage arrived safely. Flight attendants
were attentive and friendly - the service is so much better than on USA domestic flights.
Pillows, blankets, snack, unlimited drinks, and 2 hot meals. The plane was in great
condition. The plane from Venice to Rome (MD 80) was old, but was clean. Very bare bones (not
even a tv monitor). I'm someone who's terrified of flying and I felt safe.
ALITALIA customer review : 27 February 2010 by D. Riley (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Boston to Rome return - left on time and we were well served. The plane was clean and cabin
crew fine, and bags arrived with the flight. The food was not gourmet, but good. Overall we
were quite pleased with Alitalia and fly with them again.
ALITALIA customer review : 15 February 2010 by Alex Finkelstein (Israel)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Tel Aviv-Rome-Athens return. None of flight legs left on time. aircraft generally clean and
OK. Inflight entertainment was poor if any. On the last leg from Rome to Tel Aviv, they have
changed planes but didn't update the seats, thus rendering boarding passes obsolete. This in
turn caused "free seating" where you had to find yourself a seat and not getting your original seating.
ALITALIA customer review : 5 February 2010 by Evgeniy Vasilyev (Russia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Moscow-Sheremetyevo to Rome and by Air Alps to Bolzano, and back home in a week. The Aeroflot
check-in in Moscow was quick with 3 counters working for a half-full flight. A320 very clean
and legroom good. Dining was nice, though without the hot meal (usually provided if you fly
Aeroflot). Connection in Rome was fine, though it was difficult to find any directions to the
transfer desk.
ALITALIA customer review : 31 January 2010 by M Andrews (USA)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
We flew Alitalia from Miami to Rome on a 777-200. Plane was clean and our individual
entertainment systems working. Flight attendants friendly and available through the flight.
Flight was on time coming and going.
ALITALIA customer review : 20 January 2010 by A Goren (USA)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Very poor service on our return flight. Most attendants were visibly angry and fairly
useless. Did not pick up garbage and gone for long periods of time. Never responded to call
bell. Food was okay.
ALITALIA customer review : 6 January 2010 by Mark Hinson (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
London Heathrow - Cagliari (via Rome Fiumicino). Alitalia fleet is old, seats unclean, staff
unfriendly. Due to cost cutting as a result of the merger with airone, Alitalia no longer
provides food, but only drinks and a bag of salty/sweet biscuits. On the return flight, we
were informed that Alitalia had changed our flights due to the winter timetable, however we
were not informed. Our booking however referred to a flight booked in July for December (does
Alitalia not provide an accurate timetable for future flights). Thankfully we were given
another flight according to our original booking. On board, again, we were left starving with
a pack of biscuits and a soft drink. Alitalia provides extremely poor value for money and
substandard levels of services. I would not have a holiday if it meant the only flight
available was with Alitalia. I wanted to give them the benefit of doubt, the airline
previously lost my luggage on several occasions.
ALITALIA customer review : 3 January 2010 by Matteo Bertoni (Italy)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LIN-BCN business class. New Freccia Alata lounges in Linate are superb and very comfortable.
Fast track service for Freccia Alata and biz class passengers is useful to avoid queues before
security controls. Flight on-time operated by old MD-80, service in C class was OK, flight
attendant a bit rude.
ALITALIA customer review : 31 December 2009 by S Gibson (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Must take credit for one of the worst airlines for families in the world. It does not let
parents check in children online. So each way when you arrive 2 hours early at the airport
they refuse to provide any thing but single location tickets. We have a 3 year old and two 5
year olds, but they said they didn't care. At check in and boarding they refused to talk in
English or assist in any way. We then were forced into boarding the aircraft then sitting
anywhere and then the flight staff were forced into a time consuming exercise of playing a
chess game with the various other passengers as to who was single and didn't mind moving to
32a. Which is made harder by the fact that none of the Italian passengers were willing to move
without considerable debate. Why don't families have the same rights to book as single people?
ALITALIA customer review : 31 December 2009 by L Boehle (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flying New Alitalia from Newark to Firenze through Rome, was the worst flying experience of my
life. The first thing I noticed was that the seats had wine stains on them - the overhead
reading lights did not work, central lights running through the cabin held up by tape and
tinfoil. The crew was rude and behind the curtain in the back stewards section. When we
finally arrived into Rome, the pilot informed us that he had parked the aircraft 10 meters shy
of where he was supposed to park and we had to wait on board for over an hour until the plane
could get a tow to where it was supposed to have parked. No movie capability, no music and to
top everything off, the plane from Rome to Firenze was cancelled. We had to wait at the Rome
airport for three hours until a bus could be procured and we had to take this bus for a four
hour ride to Florence airport, where we were dumped off.
ALITALIA customer review : 28 December 2009 by P Bethanis (USA)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
ATH to BOS through FCO. The first leg ATH to FCO was the worst flying experience I ever had,
broken seats, old fabric. Service was terrible, saw the attendant practically yell at a lady
seated in business class for asking twice for tea. FCO to BOS a better experience, A330-202,
seats were ok compared to low budget european business class seats. Entertainment system a
disaster, old movies, few other options. had to restart many time and run out of battery half
way. Food edible. Only good thing was the ontime arrival and departure as well as attentive crew.
ALITALIA customer review : 28 December 2009 by Davide Greco (Italy)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MXP-SOF return. Nice and smooth flights at a very cheap price (approx. EUR150,00), both of
them were on time on a clean and confortable A320 (AirOne livery). The complaint is that the
web check-in is not possible when departing Sofia so you cannot choose your seat in advance
and save time at the airport (Alitalia still has a very poor list of airports where the online
checkin is available). Crew OK both ways, friendly and polite. Luggage delivery time at MXP
also acceptable (usually takes ages).
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