Alitalia Passenger Reviews and Alitalia Customer Trip Reports

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ALITALIA customer review :  24 August 2009 by D Perrier   (Belgium)

Accra-Rome-Brussels. The worst airline I have flown in years. Embarkation delayed due to poor organization on the ground. Business class cabin dirty, smelly toilet. Flight attendants and service manager rude at every occasion, impatient, etc. Food cold - all of it, no concern for quality and presentation. Drinks and wine warm, no offer of water or other drinks after dinner. Most uncomfortable J class seat ever seen, with bulging misplaced lumbar support and incline that makes you slide when "trying" to sleep. Cheap/thin pillow and tiny blanket. Packet of cookies, tiny sandwiches, fruit "drink" and coffee/tea for breakfast. Late arrival in Rome to find chaos at security screening, no process for short-connecting passengers (literally 100s of passengers pushing, shoving and screaming!). No Alitalia agents on the ground to handle short-connections or any service issue. No fast track for J class. Late departure due to missing connecting passengers, not surprising given the chaos. Alitalia should go bankrupt and start anew, if at all. I brace myself for another purchased Alitalia flight early September.

ALITALIA customer review :  24 August 2009 by A Larmonie   (Netherlands)

JFK to FCO on my way to AMS with Alitalia in Y class. My special meal order was honored and the quality was edible. B777 so PTV in every seat, okay. selection of movies, IFE was AVOD. The crew did their job professionally with a smile. Seats were comfortable and legroom was enough. My pre selected seat was given away and was put in the back of the plane. I have Sky- Team elite status so did not expect this to happen, but I understand since it was a bulkhead seat and was given for a mother and a baby. (On this flight it was packed with families) They didn't board Elite members before general boarding. Last and a note to all Y flying passenger not sitting in a bulkhead row. If the person in front of you decided to recline the seat all the way you will have difficulties of watching your screen. Luckily I had an understanding passenger that after telling him that can't see my screen he recline a little back up. Connections in Rome went smoothly. Both of my luggage arrived in Amsterdam!

ALITALIA review :  21 August 2009 by M Costa   (Italy)

MXP-FCO-IST and IST-MXP. All flights full and operated by newish A320/321 (the return trip operated by Air One on a new plane). However, the service is still poor: they offered just a drink on a 2 hours and half flight, 2 flights out of 3 delayed and above all they managed to leave behind our luggage in Rome on a 3 hours connection (we eventually got it 2 days later). The only positive thing is the low fare we got by booking some months ago but this is not enough to consider Alitalia a good airline.

ALITALIA review :  21 August 2009 by F Ucci   (France)

CDG-NAP via LIN. Perfect flight between CDG and LIN, new plane, on time, friendly staff but very minimal snack. Arrived in LIN to discover my second leg (by Air One) has been changed without telling me. I discovered that if I hadn't complained at the Alitalia desk, I wouldn't have discovered that my return flight had also been changed, but in advance! On the way back, they left my luggage in Naples. I got it 2 days later. After 3 months I am still waiting for my refund. Still a long way to go for Alitalia to become a respectable airline

ALITALIA review :  13 August 2009 by Giuseppe Galasso   (Italy)

Rome - Istanbul return, Alitalia offered absolutely nothing to eat! I think this is worse than with low cost airlines, considering also that Alitalia is not a low cost carrier! The flight was also delayed on the Rome-Istanbul leg and we were in the worst part of the airport and with no support.

ALITALIA review :  12 August 2009 by D Papadopoulos   (Greece)

Big lines at check in at Barcelona - when we boarded the plane they had double seated us, we had to move to different seats because the plane was full. Service to Athens was minimal and finally when we arrived with delay, one luggage was missing.

ALITALIA review :  10 August 2009 by E Wieringa   (Netherlands)

Rome to Catania 60 mins delay waiting with airconditioning shut down and flight attendants unavailable. At arrival big luggage mess and suitcase missing. Later that day Alitalia called to say I could pick up my luggage in person or wait for delivery in 2 days. Took me nearly 4 hrs to get back to airport and back- taxi expenses where denied.

ALITALIA review :  7 August 2009 by E Birman   (USA)

Connecting flight, NAP-FCO, which is generally a 55-minute flight. Plane was over an hour late on departure, the usual Alitalia MD-80. Cabin was very outdated and not particularly clean, but not particularly worse than most budget airlines. Seats are very narrow and space is poor. Cabin crew are nowhere to be found for the duration of the flight, it seems. Sadly, there is not much choice for those connecting to Rome, but if you can spare an extra couple hours, I recommend taking the Eurostar train, which is much more scenic and will, in all likelihood, avoid Alitalia's ridiculous delays.

ALITALIA review :  2 August 2009 by R Cerutti   (Switzerland)

MXP-JFK return. Both flight operated by the B777-200ER, which has ptv's, but on the return flight it wasn't working. Plane was a bit dirty. Cabin crew were efficient ant talkative. The food wasn't the best, but okay. Both flight departed on time and arrived early.

ALITALIA review :  24 July 2009 by J Attard   (Canada)

We took a return flight to Venice via Rome from Toronto - the first flight was just ok, the return was a bus delay of 5 hrs and I have never met a worse crew. As some of your previous comments said the return plane was dirty seats cushion removed, and an awful meal. No wonder they are in so much trouble.

ALITALIA review :  18 July 2009 by F de Stales   (Italy)

On domestic flights the service is quite dry, but you are offered a drink and a snack and a selection of free newspapers. On international flights (EU) they offer meal or snack and a choice of newspapers. Long haul B777 service is excellent and crew very helpful - two meals plus free drinks. Entertainment offers up to date movies on PTV for each seat. I have not experienced major delays.

ALITALIA review :  14 July 2009 by Vincent Fissore   (Spain)

A tale of two Alitalia's! NCE-FCO and FCO-Florence. NCE-FCo on new A320 comfy seats and in- seat screen (only activated on long-haul flights in Europe, eg Russia). Drink and snack service effective. Flight on time, even though g8 security did slow down FCO. Very strong first impression. Second leg a bit harsher. Plane left 1 hour behind schedule (for a 30 minute flight, so no snack and drinks). Flight arrived well and luggage travelled safely. A mixed picture, however improvements are being made to change the company's image.

ALITALIA review :  13 July 2009 by T Stucchi   (Italy)

LIN-FCO-LIN. Flight operated with an old and quite dirty MD82. It left with a 90 minutes delay (no reason given). No route information at all (I consider it important even on short-haul flights), and crew was rude. It was hot and my seat was very unconfortable. Not even a snack was served. I'm not surprised they are in bankruptcy.