Alitalia Customer Reviews and Alitalia Passenger Trip Reports

Airline Reviews

Airline Seat Reviews

Airport Reviews

FCO-LAX in business Magnifica Class. Fast check-in, good service in Alitalia Lounge in Terminal 3 (FCO), priority access to the recently refurbished B772. Helpful and gentle cabin crew, excellent food and wine. The IFE has the same choices of the Economy class but is enough to entertain you even on a 13 hours flight.

Aug 16, Boston - Rome FCO, AZ 615, departure 5.10 pm. First stood 1 hour at the gate due to mechanical issues. After we finally took off, the pilot informed us the landing gear was malfunctioning and after a fuel dump we would return to Boston. After an hour of circling above the greater Boston area he informed us to divert to New York JFK. No information yet. Three hours after initial departure we made and emergency landing at JFK. They kept us in the plane for an other hour, let us wait for our luggage and let us stand in line form more then 3 hours to get hotel vouchers and rebooking to other flight. No drinks or beverages provided, staff very unfriendly and uncoordinated.

13 Aug, Rome to Bucharest. Flight scheduled to leave at 21.30 and we waited on board until about 22.30 for the aircraft to leave. Cabin crew unfriendly and we were only given a small bag of taralli and a drink. Arrived at the airport (around 00.40) only to discovered one of our bags did not arrive.

LHR-FCO-NRT / NRT-FCO-LHR. Generally ground staff at LHR and NRT were good and same for inflight cabin crew. Ground staff at FCO were unbelievably rude asking me questions about where I was going and why without even a "I hope you enjoyed your trip!".

Milan - London LHR. A320 in Air One colours, Leather seats, but very dirty. Entire row of 6 had no inflight magazines, two seats (out of 6) had a sick bag, safety cards had chewing gum stuck to it. For over 2 hrs flight we were given A CHOICE of tiny pack of biscotti or salty snacks, and a drink. Cabin crew spoke proper English but were not interested in any kind of service. I flown low costs with much better service than this.

Warsaw-Rome, A320, operated by CAI First. After many disappointing flights with AZ, this one was surprisingly very pleasant. Clean airplane, even with small TV screen in each seat (size of IPhone, but working!). Nice, smiling cabin crew, reacting on cabin calls. Food, as always, almost not existent, drinks service (nice Italian wines), flight on time. The only down point is lack of inflight magazine in a seat pocket.

Wife and daughter were booked on Alitalia Flight 615 at 5.10 pm tonight from Boston to Rome. Alitalia boarded them, waited an hour, cancelled the flight for mechanical issues, promised a new plane, broke the promise, made them wait 2 hours for their luggage, and then put them in a line of hundreds of people to rebook. Alitalia 800 number refused to help - which guaranteed their passengers would almost all miss tonight's later flights to Europe.

GOA-ALG-GOA: 1st flight GOA-FCO on A320. No orange juice. No breakfast. Only coffee, tea or water. In Rome 30 mins on the plane due to absence of mobile scales in FCO; FCO-ALG: A320 quite new. Personal monitor did not work. No white wine. On the way back (departure at 11.55 am) no lunch at all. Only 6 traditional biscuits. FCO-GOA 30 mins delay from Rome. Good connection for Algiers.

MXP-JFK in Economy. Airbus 330 is silent and comfortable, even if a bit worn-out. Service and politeness great. Always smiles to customers. Cabin Chief passing through both Economy and Business class to ensure with passengers everything was OK. Nice touch. Food good quality. AZ really has improved.

Barcelona to Rome then connecting from Rome to Miami. We had reservations for the Classica Plus class seats on the Rome-Miami leg. In Barcelona they attempted to print our boarding passes for the second leg of the flight but were unable to, after having us wait for over an hour while they attempted to do so. Apparently the original plane was switched to an aircraft without the Classica Plus section. Never informed of this change, and apparently neither was the check-in desk in Spain. In Barcelona, we were told to report directly to the gate in Rome where they would have our boarding passes. After racing through the airport in Rome and arriving at the gate, we were told there was no Classica Plus on this aircraft. Rather than upgrade us to business class, we were downgraded to economy class with four seats in the centre of the plane. We were told to go to the ticketing desk in Miami when we landed for a refund of the overcharge. In addition to the downgrade to economy class, my reservation for a gluten-free meal was lost, leaving me unable to eat most of the food available on the flight. When we finally landed, two of our bags were missing. We were then told they were left in Rome. They were delivered late the next evening. We had to then wait at the ticketing desk for our refund. We are still awaiting a refund for the overcharge for economy class.

The flight from Rome to Toronto, 14 June, was the worst flight I have experienced. Flight attendants were rude and inattentive. Most of them remained in the rear of the plane socializing. They failed to maintain even a semblance of cleanliness in the restrooms, which, by the flight's conclusion, were filthy. The floors were strewn with wet paper towels, the trash receptacle was overflowing, and the sinks were clogged. Furthermore, the seats had little or no padding, some were actually repaired with masking tape. Only centre consoles were available for entertainment. A miserable experience.

FCO-LAX-FCO on a 777-200ER which was completely full in both flights, fast check-in, departure and arrival on time. The flights were calm and nice thanks to a good on-board entertainment system and a professional and friendly cabin crew which passed frequently offering beverages. the food was good, two meals and many snacks and drinks with an open bar in the back of the plane.

Flew from JFK to Palermo with a connection in Rome and from Catania to JFK connecting in Rome again. We had a two-hour delay sitting on the tarmac at JFK, with NO information. Obviously missed our connection in Rome and were hustled off to a later connecting flight, again with no information. On the return trip, we again had a tight connection so our bags did not make it to JFK - and they weren't delivered to us for two more days. Flight attendants were rude and/or preoccupied. Food was inedible. I'll never fly Alitalia again.

We booked a flight from New York City to Rome, and Delta airlines farmed us out to Alitalia. We checked in online the night before our return trip and arrived at the airport 2 1/2 hours early for our flight. Only to be told the flight was overbooked and they gave our seats away. They were very rude and would not even try to explain why they gave our seats away. We were just told to go rebook. We went to that counter, and they said they got us rebooked on another flight through Delta. We went to that terminal, only to be told the ticket we had was for standby only, as their flight was full as well. Alitalia did not care, and just wanted to push us off to someone else. Delta were very professional, and we're able to get us on a flight home. I will never travel by Alitalia again.

If you experience any problems submitting comments on the above link, please use our general   Feedback Page